Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Customer Service Representative II. While working with a friendly and supportive team, you will learn the foundation of our business in a role that will take you wherever you want to grow with us.
We are seeking a highly motivated individual with the drive and desire to make significant contributions to the success of the business. Once acclimated into the position, this person will have an in-depth understanding and knowledge of all companies and product lines, including underwriting guidelines and processes, and a general understanding of coverage forms.
What you’d be doing:
- Performs detailed research of account history and follow-up to provide customer resolution with flawless accuracy.
- Keeps abreast of policy, product, and procedural changes to provide accurate information to producers, consumers, and policyholders regarding underwriting guidelines, coverages, and processing.
- Meets or exceeds established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc.
- Addresses inbound earthquake sales inquiries for potential customers. Collect and enter appropriate property and payment information to process quotes via the rating software.
- Monitors the call queues and manages individual day-to-day responsibilities to consistently support performance goals and objectives.
- Provides accurate information in an effective, timely and courteous manner via telephone and email.
- Works with Underwriting and other departments to determine the appropriate resolution to customer concerns.
We’re looking for someone who has:
- High school diploma or equivalent.
- Minimum three years of customer service experience in the Property and Casualty Insurance industry and/or call center environment preferred.
- Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines.
- Must have excellent communication skills, both written and verbal, with the ability to effectively communicate through phone, text, chat, and email.
- Ability to maintain positive and cooperative working relationships within the team, division, and with any customer contacts.
- Intermediate computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems.
- Ability to keep emotions under control when dealing with irate or hostile customers.
- Ability to multi-task, prioritize, and work in a fast-paced environment.
- Assist peers and be a knowledgeable resource to the team.
- Current P&C licensed agent is a preferred, but not required
- P&C license and Surplus license will be required upon hire
Locations: Houston, TX, Fairfield, CA, Tallahassee, FL, Cincinnati, OH, Chicago, IL, Jersey City, NJ.
Willing to consider candidates in the Fairfield office as a Customer Service Representative I with customer service/call center experience.
#LI-Hybrid
About SageSure:
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders.
We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
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