This role is an Onsite Role: This role requires full-time presence at our Oxford, NC facility.

JOB OVERVIEW

The Senior Manager, Learning & Development – North America Manufacturing & Distribution is a hands-on, business-connected leader who brings learning to life where it matters most—on the plant floor and in distribution centers. This role designs and delivers practical, high-impact learning that strengthens safety, quality, productivity, and leadership capability across North American operations. With a strong bias for action, this leader partners closely with Operations, Safety, Quality, HR, and Corporate Learning & Development to translate real business needs into learning that sticks, scales, and supports our teams every day.

RESPONSIBILITIES

You’ll lead learning from strategy through execution, balancing enterprise alignment with day-to-day operational impact:

• Own and execute the Learning & Development strategy for North America Manufacturing and Distribution, aligned to safety, quality, cost, service, and people priorities.
• Collaborate closely with the Corporate Learning & Development Senior Manager to co-develop content that is consistent with enterprise-wide learning frameworks, standards, and strategy, while tailoring solutions for operational environments.
• Design and deliver practical, job-relevant onboarding and development experiences for frontline employees, supervisors, and site leadership teams.
• Serve as a visible, hands-on facilitator for critical programs, spending meaningful time on-site to build trust and credibility with frontline teams.
• Partner with Operations, Safety, Quality, HR Business Partners, and Corporate L&D to embed learning into daily operations, leader routines, and standard work.
• Create simple, scalable learning tools—such as playbooks, leader guides, and on-the-job resources—that support consistent execution across sites.
• Translate operational challenges into learning solutions that improve performance and reinforce a culture of continuous improvement.
• Measure learning impact using operational and people outcomes, using insights to continuously refine and improve programs.

WHO YOU ARE

You’re an execution-minded learning leader who thrives in fast-paced, operational environments and understands the value of both local impact and enterprise alignment. You bring credibility, curiosity, and resilience to your work—and you’re equally comfortable rolling up your sleeves on the floor, partnering with site leaders, or collaborating with corporate peers. You influence through strong relationships, practical solutions, and follow-through, not hierarchy.

• Action-oriented, with the ability to translate enterprise learning strategy into practical, site-level execution.
• Credible and relatable with frontline teams, supervisors, and operations leaders.
• Collaborative by nature, with a strong ability to co-create and align with Corporate L&D partners.
• Skilled at influencing without authority and navigating complex, matrixed environments.
• Comfortable driving change, prioritizing what matters most, and adapting quickly in dynamic settings.

QUALIFICATIONS

• 8–12+ years of Learning & Development experience, ideally within manufacturing, distribution, or supply chain environments.
• Demonstrated experience designing and delivering learning for frontline employees and operational leaders.
• Strong facilitation, coaching, and stakeholder partnership skills.
• Experience working in matrixed organizations and partnering with enterprise or corporate L&D teams.
• Ability to operate effectively in hands-on, fast-moving environments with a bias for action.
• Willingness and ability to travel regularly across North America.

We’re seeking driven individuals who are excited to shape the future of beauty. Even if you don’t check every box, your unique perspective and experience might be just what we need.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-Onsite #LI-CH2

The base pay range for this position is $100,000.00 - $120,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

Senior Manager, Human Resources (Marketing)

This role is a Hybrid Role: Employees are expected to work from our New York office 3 days per week and may work remotely the remaining days
    
OVERVIEW:
We are seeking a dynamic, strategic, and forward-thinking HR Business Partner to support our Marketing teams located in the US. The ideal candidate thrives in a fast-paced, evolving environment, builds strong relationships, proactively solve problems, and implements initiatives and solutions to enhance culture, performance, and engagement.

The Sr. Manager, Human Resources will be a critical partner to the Marketing & Creative teams, with a meaningful opportunity to shape the employee experience and culture while also having fun learning the beauty business and how we go-to-market.

This role requires a deep understanding of business operations with the ability to translate organizational and brand priorities into effective people initiatives that align with our brand and Marketing objectives.  You will advise leaders, managers, and employees across levels to enable the business and their teams to develop Revlon’s talent, culture, and team.  

This role is part of a collaborative HR team, operating in a hybrid working model.  Like the businesses that you will support, you will have an impact on a diverse audience, enabling you to further develop as an HR professional.

The successful candidate brings strong judgment, integrity, and an unwavering commitment to confidentiality, strong HR execution while balancing empathy with business acumen. They approach sensitive situations with care and professionalism, fostering trust across the workforce, and shaping the future through people-centered leadership – paired with a curious, forward-thinking mindset that embraces AI and emerging tools to elevate how HR works.

MAJOR DUTIES:

This position is responsible for delivery of concrete, strategic and tactical outputs, including human resources business partners services, coaching & employee relations, compensation recommendations, process improvements, performance management, training/learning and development, talent acquisition support, succession planning, monitoring & identifying culture & work climate opportunities, while delivering a wide range of human resource services in support of key business objectives. 
Responsibilities to include:

• Relationship Building:  Develop and maintain strong, trust-based relationships with leaders and team members.  Act as trusted advisor and coach to managers and employees on any people related matters.   While fostering a collaborative and inclusive work environment.  
• Proactively Problem Solve: Identify and address people issues before they escalate.  Provide strategic support in areas such as talent management & development, performance management, and employee relations. Analyze HR metrics and trends to develop proactive solutions. 
• Navigate Ambiguity:  Thrive in a fast-paced, ever-changing environment.  Adapt people strategies to meet the evolving needs of the business.  Provide guidance and support in change management and transformation. 
• People Strategy & Execution:  Partner with Brand & Creative leaders to develop and implement talent plan and people priorities and initiatives that support business goals.  Drive initiatives related to employee engagement, retention, and development.  Ensure compliance with local labor laws and regulations. 
• Talent Management:  Support the recruitment and on-boarding process for Marketing related roles working collaboratively with Revlon’s Talent Acquisition team and business.  Develop and implement talent development programs (e.g. career pathing, rotation) to enhance employee skills and career growth.  Facilitate talent review, succession planning, performance reviews, and workforce planning efforts.  
• Culture Driver:  Work with leaders in their communication and team dynamics in order to build high-performing teams that align with Revlon’s culture and values.   Maintain pulse of organization opportunities for improvement including ways for working. 
  There will be other projects, initiatives, and ad-hoc requests that this role would have an opportunity to be involved with or help manage.
     

KNOWLEDGE, SKILLS & ABILITIES:

• Jack of All Trades: High level of business acumen with deep expertise in functional areas of Human Resources with ability to understand business needs.
• Proactive Problem Solver:  Action oriented with ability to actively listen, assess root cause or problem and provide potential solutions to solve & execute them.  Have both a strategic and execution-oriented mind-set.
• Multi-tasking Maven:  Ability to be flexible and adaptable while balancing multiple priorities and prioritize with strong sense of accountability & customer-service mindset for client groups
• Project Management Guru:  Ability to help create and improve processes while helping create structure to deliver in a clear and timely fashion. 
• Modern People Connector:  Able to develop ways to build relationships & trust in-person and remote 
• Constant Learner:  Keeps up to date in HR & Employment Law with familiarity of employment law across US.
• Confident Communicator: Strong verbal & written communication skills, with proven ability to communicate effectively.  Ability to guide others in establishing best in-class communication and change management framework and plans.
• Mindful & Demure: Has a strong sense of urgency, can create calm for others, and be both create and detail-oriented in order to be adaptable in navigating a fast-paced team environment. 
  
  

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Human Resources Management or related discipline and/or equivalent work experience.
• HR Certification (SHRM or HRCI) certification preferred.
• 7+ years of experience preferably in CPG, fashion, or retail. 

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-TF1 #LI-Hybrid

The base pay range for this position is $125,000.00 - $140,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office, 3 days per week and may work remotely the remaining days

Location: NJ (Hybrid); regular travel to Oxford NC required

Job Overview

At Revlon, the consumer experience is a direct reflection of our brands. The Director, Consumer Care leads the delivery of high‑quality, cost‑effective consumer support across channels—ensuring every interaction reinforces trust, safety, and brand confidence. This senior, hands‑on role will be co-located in New Jersey, partnering closely with Product and Quality teams while maintaining a strong on‑the‑ground presence with the Consumer Care organization based in Oxford, North Carolina, ensuring issues are resolved quickly, safely, and with the consumer at the center.

Responsibilities

Lead End‑to‑End Consumer Care Operations
You set the tone for excellence across every consumer touchpoint, balancing performance, empathy, and brand integrity.

• Own global Consumer Care operations across phone, email, chat, and social channels (as appropriate)
• Maintain regular on‑site engagement with the Consumer Care team in Oxford, NC to support execution, leadership presence, and issue resolution
• Establish and deliver against service level, quality, consumer satisfaction, and cost targets
• Serve as the senior escalation point for complex, sensitive, or high‑risk consumer issues

Drive Operational Excellence & Governance
You build strong operating rhythms that ensure consistency, accountability, and compliance at scale.

• Lead workforce planning, capacity strategy, and staffing models across in‑house and outsourced teams
• Optimize cost‑to‑serve while protecting a brand‑appropriate, human consumer experience
• Ensure regulatory reporting, documentation, and process compliance are embedded into daily operations

Build Future‑Ready Capabilities
You modernize Consumer Care to be resilient, scalable, and technology‑enabled.

• Partner closely with IT to define and implement the Consumer Care technology ecosystem, including CRM, case management, workforce management, knowledge management, and AI‑enabled solutions
• Standardize and document policies, procedures, and workflows to support automation, AI, and agentic service scenarios
• Design and govern an effective knowledge management operating model to ensure accuracy, usability, and adoption

Partner, Influence & Enable the Organization
You connect the voice of the consumer to meaningful action across the enterprise.

• Work in close partnership with R&D and Quality teams to support product safety, investigations, recalls, and continuous improvement
• Lead governance with BPOs and service technology partners
• Collaborate cross‑functionally with IT, Supply Chain, Quality, R&D, Marketing, Legal, and Finance to resolve systemic issues and prevent repeat consumer pain points
• Ensure teams are prepared for launches, policy changes, recalls, and incidents through strong training and readiness practices

Who You Are

You’re a seasoned consumer operations leader who blends operational rigor with curiosity and care. You value being close to the work and the teams delivering it, while also partnering deeply with R&D and Quality to ensure consumer safety and trust. You bring a systems mindset, steady leadership under pressure, and the ability to translate consumer insights into scalable solutions. Comfortable operating in complexity, you influence across a matrixed, global organization and lead with clarity, accountability, and respect.

Qualifications

• 10+ years of leadership experience in consumer care, customer operations, or contact center environments
• Proven success leading multi‑channel service operations at scale
• Experience working closely with product, quality, or regulated environments where consumer safety and compliance are critical
• Strong expertise in workforce management, quality, productivity, and operational governance
• Experience leading transformation initiatives and partnering closely with IT and external vendors
• Demonstrated ability to use data and insights to drive decisions and continuous improvement
• Bachelor’s degree or equivalent experience required; advanced degree a plus
• Willingness to travel regularly to Oxford, NC, where the primary Consumer Care team is located

Not sure if you meet every single requirement? That’s okay! We encourage you to apply anyway. We’re looking for passionate, creative minds who are excited to shape the future of beauty marketing.

Follow us here to stay connected and explore more opportunities at Revlon.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-Hybrid #LI-CH2

The base pay range for this position is $140,000.00 - $160,000.00; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 4 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.