This role is a Hybrid Role: Employees are expected to work from our Kenilworth office 3 days per week and may work remotely the remaining days

Support the strategic direction of Hair Consumer Technical Insights & Claims, as a proven expert in the hair category shaping the future of hair innovation through deep consumer understanding, superior product experiences, and breakthrough claims In partnership with the Senior Manager you’ll drive category growth by translating insights into action, guiding cross-functional teams, and ensuring our products exceed consumer expectations and competitive benchmarks.

Major Duties: 

Strategic Trend Leadership - Set the agenda for what’s next in hair care

• • Identify and analyze emerging trends across hair technology, color, texture, formats, and benefits.
  • Translate macro consumer shifts and competitive intelligence into actionable innovation opportunities.
  • Influence upstream strategy by integrating digital, social, and trade insights into long-term category planning.

Concept & Portfolio Co-Creation - Shape the future of our hair portfolio

• • Partner with Marketing and R&D leadership (Hub leads) to co-create compelling, insight-driven concepts.
  • Ensure concepts are technically feasible, consumer-relevant, and aligned with brand strategy.
  • Guide prioritization and portfolio planning across short- and long-term innovation pipelines.

Product Experience & Claims Strategy - Own the consumer experience from brief to shelf

• • Manage the product design brief co-creation process, translating insights into technical KPIs and guiding cross-functional alignment.
  • Ensure governance inputs are delivered with excellence and agility across development milestones.
  • Partner with Project Management to proactively mitigate risks and unlock alternative design or claims pathways.

Claims Innovation & Compliance - Lead claims that inspire and convert

• • Oversee claims co-creation across R&D, ensuring resonance, differentiation, and compliance.
  • Develop substantiation strategies that stretch into new benefit territories and unlock innovation.
  • Ensure claims integrity across all consumer-facing materials, from master text to activation.

Research Strategy & Validation - Drive research that fuels superior design

• • Guide the approach for blind testing and claims validation in partnership with CTIC Research.
  • Leverage consumer, clinical, and sensory data to guide formula optimization and claims substantiation in partnership with formulation R&D.
  • Champion data-driven decision-making to maximize consumer preference and efficacy.

Holistic Product Superiority Leadership - Define and deliver what “best in class” means

• • Support the development of the Hair category’s Product Superiority strategy in partnership with R&D leadership, marketing & Insight partners, including competitive benchmarking, key performance attributes, and activation plans.
  • Guide CTIC Research on methodology and reporting to ensure actionable insights.
  • Drive retailer activation and design improvements based on superiority outcomes.

Consumer Benefit Platform Strategy - Build the strategic foundation for future innovation

• • Translate deep consumer understanding into Consumer Benefit Platforms that guide brand wardrobes, technology pipelines, and claims roadmaps.
  • Influence long-term innovation strategy through insight-led platform development.

Knowledge and Skills: 

• Proven experience leading and influencing cross-functional teams across R&D, Marketing, Regulatory, and Project Management
• Direct experience developing products in Hair Color, Basic Hair Care, and Styling categories.
• Hands‑on expertise with brands focused on Hair Color consumers, male grooming, and/or textured hair needs
• Current or previous experience in a Product Development or CTI (Consumer Technical Insights) role specifically focused on Hair
• Passionate about building and growing high-performing teams
• Experience working with R&D, Regulatory, and Quality Assurance partners
• Demonstrated ability to translate macro trends and deep consumer insights into actionable innovation strategies
• Experience in building consumer benefit platforms that inform long-term technology and claims roadmaps
• Ability to navigate ambiguity, manage risk, and pivot strategies to keep projects on track and impactful for our consumer
• Expertise in crafting compelling, compliant claims and building robust support through testing and validation
• Comfort with clinical, sensory, and consumer research data to guide product design and claims substantiation
• Strong proficiency in evaluating and re-directing formula design based on attributes that drive preference and perceived performance
• Skill in translating concepts into technical KPIs and guiding product development from ideation to launch
• Demonstrates creative problem-solving, strategic thinking, and strong conceptual and tactical formula development skills
• Detail-oriented with strong organizational capabilities
• Strong communicator who can translate technical insights into compelling narratives for internal and external stakeholders
• Self-starter with the ability to work independently and adapt to changing priorities

Minimum Requirements: 

• Bachelor’s or advanced degree in a relevant field
• 5+ years of experience translating consumer insights into product innovation, preferably within the beauty, hair, personal care, or other CPG industry.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-EM1 #LI-Hybrid 

The base pay range for this position is $105,000.00 - $135,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office 3 days per week and may work remotely the remaining days

Senior Manager, Quality Assurance

Description:

The Senior Quality Manager, OTC Program is responsible for the leadership, governance, and continuous improvement of the company’s Over-the-counter (OTC) quality program for cosmetic and OTC products. This role ensures full compliance with applicable FDA regulations and internal quality standards across product development, manufacturing, testing, release, and post market activities.

The position serves as the Quality subject matter expert for OTC regulatory requirements and provides strategic and operational leadership to ensure consistent implementation of OTC program guidelines across internal sites and third-party manufacturers.

Key responsibilities:

OTC Quality Program Leadership

• Own and continuously improve OTC Quality Program guidelines, standards, and governance aligned with FDA requirements (21 CFR Parts 201, 210, 211, as applicable) and Health Canada requirements to ensure compliance and inspection readiness.
• Serve as the primary Quality point of contact and SME for OTC regulatory/compliance matters, including MoCRA rollout and regulatory milestone execution.

Quality Compliance & Oversight

• Ensure OTC products are manufactured, tested, labeled, released, and distributed in compliance with FDA requirements and internal QMS standards, providing lifecycle oversight (change control, deviations, investigations, CAPAs, and product disposition).
• Lead or support FDA inspections and internal/external audits for OTC products, ensuring timely closure of observations.

Quality Systems Integration

• Integrate OTC requirements into the QMS (validation, supplier quality, complaints, stability, documentation) and define/oversee validation strategies for OTC products, processes, equipment, and computerized systems.
• Partner with QC, Regulatory Affairs, Manufacturing, R&D, and Supply Chain to apply OTC quality requirements consistently.

Third-Party Manufacturing & Supplier Quality

• Provide quality oversight to third-party manufacturers, laboratories, and suppliers supporting OTC products, including qualification, auditing, and performance monitoring to maintain compliance.

OTC Drug Stability Program

• Lead a team of individual contributors to ensure compliance with annual and accelerated stability testing, including authoring, review, and approval of stability protocols and final reports.

Leadership & Cross-Functional Collaboration

• Lead, mentor, and develop team members supporting OTC activities, and provide training/guidance to cross-functional teams on OTC quality and regulatory expectations; reinforce a culture of compliance and accountability.
• Influence senior stakeholders to enable timely, compliant, risk-based decisions.

Risk Management & Continuous Improvement

• Identify OTC quality/compliance risks, monitor regulatory trends and enforcement activity, assess impact, and implement effective mitigation plans and program updates.
• Lead continuous improvement to strengthen compliance, efficiency, and inspection readiness.

25% travel required (mainly in USA)

Required Competencies, Skills & Experience

• Bachelor's degree in chemistry, Pharmacy, Life Sciences, Engineering, or related scientific discipline.
• Minimum 7+ years of experience in Quality Assurance or Quality Management within the cosmetic, pharmaceutical, or consumer health industry.
• Strong, demonstrated knowledge of FDA OTC regulations and quality system requirements.
• Proven experience supporting FDA inspections and managing OTC related‑ quality programs.
• Demonstrated leadership skills with the ability to influence cross functional‑ and senior stakeholders.

• ASQ certifications desirable, Business coursework, Six Sigma Teachings, desirable

Knowledge & Skills:

• Experience working in a global organization with third-party manufacturing networks.
• Prior experience acting as the Quality lead or SME for OTC programs during regulatory inspections.
• OTC regulatory and quality expertise
• Strong leadership and decision-making skills
• Excellent written and verbal communication
• Risk based thinking and attention to detail
• Ability to operate effectively in a matrixed, global environment

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $120,000.00 - $150,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

#LI-Hybrid #LI-EM1

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office 3 days per week and may work remotely the remaining days

Position Overview

The Senior Manager, Procurement Center of Excellence is a strategic leader responsible for shaping the standards, capabilities, and governance models that strengthen the overall performance of Revlon’s global Procurement function. This role focuses on designing and embedding best in class practices that support consistency, transparency, and alignment with enterprise priorities.

As a leader within the Center of Excellence, this role co-develops global procurement policies, strategic frameworks, sourcing methodologies, capability building programs, and performance measurement models that guide the work of category teams and business partners. The Senior Manager advances the digital and analytical maturity of the function by promoting modern tools, high quality data, and actionable insights that support informed decision making and long-term value creation.

This role collaborates with senior leaders across the organization to ensure procurement practices support business goals, improve strategic planning, and reinforce governance expectations. Through thought leadership, benchmarking, and continuous improvement initiatives, the Senior Manager, COE elevates the effectiveness of Procurement and helps position the function as a trusted advisor and strategic partner to the business.

Key Responsibilities
Strategic Leadership and Governance

• Partner with Procurement leadership to design, maintain, and strengthen global Procurement policies, standards, and templates that support consistency, compliance, and strategic alignment across the enterprise.
• Establish governance frameworks that guide supplier onboarding, supplier performance management, risk evaluation, and decision rights across all business units.
• Develop communication materials and reporting that clearly articulate Procurement’s value contribution to the Executive Team, brands, and all functional leaders.
• Lead organizational change management and stakeholder engagement efforts that reinforce adoption of Center of Excellence practices and elevate Procurement maturity.

Process Excellence and Digital Enablement

• Advance the Procurement digital ecosystem by promoting the effective use of analytics tools, sourcing platforms, contract management platforms, and supplier management systems to increase visibility and decision quality.
• Develop dashboards and reporting solutions that measure compliance, performance, and value delivery across all spend categories.
• Oversee enterprise-level spend visibility and partner with Category Leads, Finance, and business stakeholders to ensure strong data quality and accuracy.
• Guide Category Leads in the application of advanced planning practices that integrate market dynamics, supplier intelligence, cost modeling, demand management, and value engineering.
• Promote best in class sourcing methodologies and tools to support Category Leads in delivering total cost value, supply assurance, and improved business outcomes.
• Drive continuous improvement initiatives to streamline processes, strengthen governance, and increase the scalability and efficiency of Procurement practices.
• Enhance reporting automation to improve transparency and track compliance and functional outcomes for leadership.

Risk Management and Compliance 

• Establish clear supplier risk thresholds based on spend, category, geography, and business criticality.
• Integrate leading third-party risk platforms and assessment tools into supplier onboarding and ongoing supplier monitoring.
• Define risk mitigation practices that enable early identification of supply issues and improved long-term resilience.
• Manage strategic partnerships with external intelligence and risk service providers to strengthen Procurement capabilities.

Performance Measurement and Insights

• Develop and manage Procurement performance frameworks, including KPIs that measure effectiveness, compliance, and business value.
• Deliver executive level reporting highlights cost optimization, risk management results, supplier performance, and value creation.
• Evaluate external market intelligence and best practices that support category strategy development and strengthen Procurement’s competitive position.
• Use benchmarking and external insights to identify opportunities to challenge the current state and elevate performance across the organization.

Cross Functional Collaboration

• Partner with Finance, Legal, Compliance, Supply Chain, IT, and Category Management to ensure alignment of priorities, standards, and governance requirements.
• Engage and influence key stakeholders to support change adoption, consistent ways of working, and increased visibility of Procurement initiatives.
• Support enterprise projects, including new product development, value engineering, and make versus buy assessments, through strong methodology guidance and insights.

Capability Building

• Lead the development and delivery of training on Procurement systems, policies, methodologies, and best practices.
• Document, standardize, and share knowledge across teams to build organizational capability and increase consistency in execution.
• Support talent development and skill building within the Procurement organization by driving structured learning programs and capability frameworks.
• Champion a culture of continuous learning, improvement, and professional development across the function.
   
      
  KNOWLEDGE AND SKILLS REQUIRED:
• 7 to 10 years of experience in global procurement or related strategic functions within a complex or consumer products environment, including experience leading teams or large-scale initiatives.
• Exceptional communication skills in both written and verbal form, with the ability to convey complex concepts to senior leadership.
• Strong interpersonal skills and the ability to build trust and collaboration across functions and regions.
• Demonstrated project leadership skills, with the ability to manage multiple strategic initiatives and deliver results.
• Strong customer service mindset and the ability to work effectively with a broad range of business partners.
• Advanced analytical and problem-solving skills, including the ability to interpret data, identify trends, and translate insights into recommendations.
• Proficiency with Microsoft applications including Excel, Power Point, Business Intelligence tools, Tableau, and other analytics platforms.
• Strong planning capabilities with the ability to drive long term initiatives while managing near term priorities.
• Ability to work collaboratively within cross functional teams and influence without authority.
• Deep knowledge of procurement systems, digital solutions, and analytical tools used to support sourcing, contracting, and supplier management.
• Proven ability to lead cross functional work, shape decisions, and drive alignment among diverse stakeholders.
• Commitment to professional development, continuous learning, and capability building.
• Creative thinking and strong communication capabilities that support innovation and problem solving.
• Strong financial analysis skills and the ability to develop business cases and evaluate value creation opportunities.
• Sound judgment and the ability to take informed risks in support of strategic objectives.
• Ability to apply structured planning and strategic thinking to advance Procurement priorities.
• Experience with benchmarking, competitive analysis, and incorporation of external market insights.
• General knowledge of supply chain management processes and the interplay between procurement, operations, and commercial teams.
• Ability to support internal partners with a focus on achieving mutual value and building productive working relationships 
• Preference for thinking analytically and strategically when solving challenges and shaping recommendations

Minimum Education Required    

• Bachelor’s degree required. 
• Strong customer management and English proficiency.
• Experience collaborating with global and regional Procurement teams to harmonize processes, promote standard standards, and support organizational alignment.    

Minimum Years Experience Required    

• 7 to 10 yrs.
• Procurement or supply chain experience with demonstrated exposure to governance, analytics, and process excellence.

 
    RESPONSIBILITY FOR CONTROL OF EXPENDITURES:  

• Maintain governance over procurement tools to ensure sourcing and contracting follow required standards.
• Reinforce standards for eSourcing, contract management systems, and approval controls.
• Oversee enterprise spend analysis to ensure accurate visibility and reporting.
• Develop dashboards that monitor spending, compliance, and policy adherence
• Expertise in governance, compliance and continuous improvement.
• Manage the central repository for sourcing documents, contracts, and templates.
• Ensure automated approval workflows follow established governance rules.
• Identify improvements that strengthen compliance and reduce risk across company spending.

FUNCTIONAL RESPONSIBILITIES

• Provide strategic leadership for the Procurement Center of Excellence by defining the standards, frameworks, and governance models that guide sourcing, supplier management, and Procurement ways of working across the enterprise.
• Shape global Procurement strategy by developing policies, methods, and performance models that strengthen consistency, compliance, and long-term value creation for all business units.
• Lead the advancement of procurement capabilities by driving process excellence, digital enablement, and continuous improvement initiatives that elevate the maturity and effectiveness of the function.
• Partner with regional and category leaders to ensure uniform adoption of COE standards, support enterprise alignment, and reinforce best in class practices across all spend areas.
• Provide strategic guidance and thought leadership on procurement analytics, insights, risk considerations, and market intelligence to support informed and disciplined decision making.
• Serve as a central steward of Procurement governance by ensuring that tools, processes, templates, and reporting frameworks support strong controls and enterprise consistency.

 SPECIAL REQUIREMENTS OF THE POSITION:  

• Ability to define and advance enterprise-wide Procurement standards, frameworks, and governance expectations that guide consistent practices across all business units.
• Strong capability to engage senior executives with clear insights, concise recommendations, and strategic viewpoints that support informed decision making.
• Proven experience leading complex initiatives that strengthen Procurement maturity, improve strategic alignment, and advance the long-term vision of the function.
• Ability to build alignment across diverse stakeholder groups by promoting collaboration, clarity of purpose, and consistent ways of working.
• Demonstrated leadership in driving large scale COE initiatives that elevate process excellence, digital enablement, and enterprise adoption of best practices.
• Strong communication skills to present COE strategies, standards, and performance outcomes to senior leaders and cross functional teams.
• Ability to work across functions and regions to reinforce governance expectations and promote adoption of common Procurement methods.
• Broad understanding of Procurement and related business processes to guide policy, standards, and capability development at the enterprise level.
• Proven ability to influence senior stakeholders and lead cross functional efforts that support strategic transformation within Procurement.

MEASUREMENT OF PERFORMANCE
    
•    Adoption of procurement policies, standards, and governance frameworks across regions and business units.
•    Accuracy, reliability, and visibility of analytics, dashboards, and enterprise reporting provided to leadership.
•    Improvement in data quality and consistency across sourcing, contracting, and supplier management processes.
•    Effectiveness of procurement tools and platforms, including user adoption, training impact, and process compliance.
•    Demonstrated value from continuous improvement initiatives that enhance efficiency, visibility, and functional maturity.
•    Strength of cross functional alignment, including collaboration with Finance, Legal, Supply Chain, IT, and category teams.
•    Delivery of strategic insights that support long-term planning, value creation, and risk management.
•    Advancement of procurement capability building programs, playbooks, and learning tools across the enterprise.
•    Progress in standardizing procurement processes and ensuring consistent ways of working across regions and categories.
•    Quality and timeliness of performance reporting, including KPIs, maturity assessments, and governance scorecards.

#LI-Hybrid #LI-EM1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $120,000 - $150,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, New Jersey office 3 days per week and may work remotely the remaining days

Position Overview

The Supplier Onboarding & Data Governance Specialist supports Revlon’s Global Procurement Center of Excellence by executing and monitoring supplier onboarding activities and ensuring adherence to established data governance standards. This role applies defined policies, procedures, and controls to analyze onboarding issues, ensure data accuracy, and support timely supplier activation across the enterprise.

Operating with moderate guidance, the Specialist exercises judgment within established frameworks to identify data quality issues, onboarding delays, and compliance gaps, and recommends process or workflow improvements to enhance efficiency, consistency, and audit readiness. The role partners cross‑functionally with Procurement, Finance, Legal, IT, and Quality to support compliant and efficient supplier onboarding operations.

Key Responsibilities

Data Governance & Quality Support

• Maintain and monitor supplier master data accuracy across MDG, ERP, and related procurement systems.
• Perform routine data audits and validation checks to ensure compliance with global data governance standards.
• Identify data discrepancies, trends, or recurring issues and escalate findings in accordance with defined procedures.
• Support the preparation of dashboards and reports related to onboarding volume, cycle time, and data quality metrics.

Supplier Onboarding Execution & Analysis

• Execute supplier onboarding activities in accordance with documented SOPs and approval workflows.
• Review onboarding submissions for completeness, accuracy, and policy compliance prior to routing for approval.
• Monitor onboarding cycle times, identify delays or bottlenecks, and recommend corrective actions within established guidelines.
• Apply judgment to resolve standard onboarding issues and escalate non‑standard or high‑risk items appropriately.

Process Improvement & Documentation

• Identify opportunities to improve onboarding efficiency, data quality, or user experience and recommend enhancements to workflows, tools, or documentation.
• Support updates to standard operating procedures (SOPs), job aids, and training materials.
• Participate in continuous improvement initiatives related to automation, standardization, or governance controls.

Risk, Compliance & Stakeholder Support

• Validate that supplier compliance requirements (e.g., documentation, approvals, risk checks) are met during onboarding.
• Partner with Legal, Finance, IT, Quality, and Procurement SMEs to resolve onboarding or data issues.
• Communicate onboarding requirements, status, and next steps clearly to internal stakeholders.
• Escalate compliance concerns, data risks, or systemic issues in line with governance protocols.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Supply Chain, Finance, Information Systems, or a related field with 1–3 years of relevant experience; or
• Associate degree with 3–5 years of relevant experience in procurement operations, supplier onboarding, master data, or process governance.

Knowledge, Skills & Abilities

• Working knowledge of supplier onboarding workflows, documentation requirements, and approval processes.
• Ability to apply established policies, procedures, and governance standards consistently and accurately.
• Strong analytical and problem‑solving skills, with the ability to identify trends, issues, and improvement opportunities.
• Proficiency in Excel and familiarity with reporting or visualization tools (e.g., Power BI).
• Experience working with ERP, MDG, or procurement systems preferred.
• Strong attention to detail and organizational skills.
• Effective written and verbal communication skills, with the ability to collaborate across functions.
• Ability to manage multiple requests while meeting service level expectations.
• Demonstrated interest in continuous improvement and professional development.

Measurement of Performance

• Accuracy and completeness of supplier master data across systems.
• Adherence to onboarding policies, governance standards, and approval workflows.
• Onboarding cycle time and responsiveness to requests.
• Quality and timeliness of issue identification, resolution, and escalation.
• Effectiveness of recommendations that contribute to improved efficiency, data quality, or compliance.
• Internal stakeholder satisfaction and communication effectiveness.
• Readiness and accuracy of onboarding documentation for audit and compliance reviews.

#LI-Hybrid #LI-EM1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $70,000 - $90,000 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 3 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office, 3 days per week and may work remotely the remaining days

Location: NJ (Hybrid); regular travel to Oxford NC required

Job Overview

At Revlon, the consumer experience is a direct reflection of our brands. The Director, Consumer Care leads the delivery of high‑quality, cost‑effective consumer support across channels—ensuring every interaction reinforces trust, safety, and brand confidence. This senior, hands‑on role will be co-located in New Jersey, partnering closely with Product and Quality teams while maintaining a strong on‑the‑ground presence with the Consumer Care organization based in Oxford, North Carolina, ensuring issues are resolved quickly, safely, and with the consumer at the center.

Responsibilities

Lead End‑to‑End Consumer Care Operations
You set the tone for excellence across every consumer touchpoint, balancing performance, empathy, and brand integrity.

• Own global Consumer Care operations across phone, email, chat, and social channels (as appropriate)
• Maintain regular on‑site engagement with the Consumer Care team in Oxford, NC to support execution, leadership presence, and issue resolution
• Establish and deliver against service level, quality, consumer satisfaction, and cost targets
• Serve as the senior escalation point for complex, sensitive, or high‑risk consumer issues

Drive Operational Excellence & Governance
You build strong operating rhythms that ensure consistency, accountability, and compliance at scale.

• Lead workforce planning, capacity strategy, and staffing models across in‑house and outsourced teams
• Optimize cost‑to‑serve while protecting a brand‑appropriate, human consumer experience
• Ensure regulatory reporting, documentation, and process compliance are embedded into daily operations

Build Future‑Ready Capabilities
You modernize Consumer Care to be resilient, scalable, and technology‑enabled.

• Partner closely with IT to define and implement the Consumer Care technology ecosystem, including CRM, case management, workforce management, knowledge management, and AI‑enabled solutions
• Standardize and document policies, procedures, and workflows to support automation, AI, and agentic service scenarios
• Design and govern an effective knowledge management operating model to ensure accuracy, usability, and adoption

Partner, Influence & Enable the Organization
You connect the voice of the consumer to meaningful action across the enterprise.

• Work in close partnership with R&D and Quality teams to support product safety, investigations, recalls, and continuous improvement
• Lead governance with BPOs and service technology partners
• Collaborate cross‑functionally with IT, Supply Chain, Quality, R&D, Marketing, Legal, and Finance to resolve systemic issues and prevent repeat consumer pain points
• Ensure teams are prepared for launches, policy changes, recalls, and incidents through strong training and readiness practices

Who You Are

You’re a seasoned consumer operations leader who blends operational rigor with curiosity and care. You value being close to the work and the teams delivering it, while also partnering deeply with R&D and Quality to ensure consumer safety and trust. You bring a systems mindset, steady leadership under pressure, and the ability to translate consumer insights into scalable solutions. Comfortable operating in complexity, you influence across a matrixed, global organization and lead with clarity, accountability, and respect.

Qualifications

• 10+ years of leadership experience in consumer care, customer operations, or contact center environments
• Proven success leading multi‑channel service operations at scale
• Experience working closely with product, quality, or regulated environments where consumer safety and compliance are critical
• Strong expertise in workforce management, quality, productivity, and operational governance
• Experience leading transformation initiatives and partnering closely with IT and external vendors
• Demonstrated ability to use data and insights to drive decisions and continuous improvement
• Bachelor’s degree or equivalent experience required; advanced degree a plus
• Willingness to travel regularly to Oxford, NC, where the primary Consumer Care team is located

Not sure if you meet every single requirement? That’s okay! We encourage you to apply anyway. We’re looking for passionate, creative minds who are excited to shape the future of beauty marketing.

Follow us here to stay connected and explore more opportunities at Revlon.

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

#LI-Hybrid #LI-CH2

The base pay range for this position is $140,000.00 - $160,000.00; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 4 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.

This role is a Hybrid Role: Employees are expected to work from our Kenilworth, NJ office 3 days per week. 

Revlon is seeking an experienced Director, IT – PLM Product Owner to lead the global implementation of Centric C8 Product Lifecycle Management (PLM), supporting Research & Development (R&D) across the enterprise. This role will serve as the IT Product Owner for the PLM platform and will drive a multi‑phase transformation program that modernizes how products are developed, approved, and brought to market.

The Director will lead a two‑phase PLM rollout spanning product development, formulation, packaging, project management, sourcing, costing, artwork approval, testing, quality, and regulatory compliance. The role includes retiring multiple legacy R&D systems and introducing an integrated Quality Management System (QMS) to enable robust version control and compliance for regulated product documentation.

This is a highly visible leadership role that blends strategic vision with hands‑on execution, requiring deep PLM expertise, strong cosmetics CPG experience (OTC and non‑OTC), and the ability to partner effectively across R&D, Supply Chain, Quality, Regulatory, and IT.

Key Responsibilities

PLM Program Leadership

• Serve as Product Owner and program lead for the global Centric C8 PLM implementation
• Lead a phased rollout covering R&D, Packaging, Formulation, Project Management, Sourcing, Costing, Artwork, Quality, and Regulatory Compliance
• Define roadmap, success metrics, and delivery milestones aligned with business strategy

Legacy System Retirement & Data Migration

• Drive decommissioning of multiple legacy R&D platforms (e.g., Formulation Workstation/Enginuity, Siemens InterSpec, Oracle Agile PLM, and in‑house solutions)
• Lead data migration, validation, and cutover activities to ensure business continuity

Quality Management Integration

• Implement a new QMS alongside PLM to support controlled, versioned management of regulated product documentation
• Ensure PLM and QMS operate as a unified source of truth for formulations, specifications, testing, and compliance artifacts

Cross‑Functional Partnership

• Act as the primary bridge between IT and R&D, translating scientific and technical needs into PLM solutions
• Partner with Supply Chain, Procurement, Quality, Regulatory, Legal, and Customer Care to embed compliance, sourcing, costing, IP protection, and quality processes
• Facilitate steering committees, workshops, and executive updates to maintain alignment

Product Ownership & Continuous Improvement

• Own the PLM backlog and roadmap, prioritizing features that deliver business value
• Lead Agile delivery with vendors and internal teams, including UAT and release management
• Drive post‑go‑live enhancements and long‑term PLM capability expansion

Governance, Operations & Vendor Management

• Establish governance for data stewardship, change management, and system enhancements
• Oversee day‑to‑day PLM stability, support, access controls, and issue resolution
• Lead internal teams and external partners; manage vendor performance and knowledge transfer

Change Management & Adoption

• Deliver a comprehensive training and adoption strategy to transition users from legacy tools
• Champion PLM adoption globally and develop business “power users”

Performance & Value Realization

• Define KPIs to measure impact on R&D efficiency, compliance, data quality, and speed‑to‑market
• Report progress and outcomes to senior leadership, demonstrating ROI and business impact

Required Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (advanced degree preferred)
• 10+ years of IT leadership experience delivering enterprise platforms
• Proven hands‑on experience with PLM systems; Centric C8 strongly preferred
• Deep knowledge of cosmetics CPG, including OTC and non‑OTC product development
• Strong understanding of R&D processes including formulation, packaging, regulatory compliance, quality, and NPD
• Experience leading large‑scale system implementations, data migrations, and vendor‑led programs
• Proficiency in Agile/Scrum delivery and cross‑functional program leadership

Preferred Skills & Competencies

• Strong executive presence with the ability to influence across a global, matrixed organization
• Excellent communication skills, translating complex technical concepts into business outcomes
• Understanding of enterprise integration (e.g., ERP/SAP, MDG, document management)
• Experience with QMS or regulated document control environments
• Proven change leadership and user adoption success
• Continuous‑improvement mindset and interest in emerging PLM capabilities (e.g., analytics, automation)

#LI-Hybrid #LI-EM1

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

The base pay range for this position is $150,000.00 - $185,000.00 / year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be eligible for short-term incentives as part of total compensation.

Employees (and their families) are eligible for medical, dental, and vision benefits. Employees are covered by the company-paid basic life insurance policy and company-paid short-term disability insurance (the benefit commences upon hire and allows for a portion of base salary for up to 26 weeks if you are disabled). Other benefits offered to employees include but are not limited to the following: long-term disability, supplemental life insurances, flexible spending accounts, critical illness insurance, group legal, identity theft protection, etc. Employees are also able to enroll in our 401k Retirement Savings Plan.

Employees will also receive 4 weeks of vacation, pro-rated based on date of hire for the 1st year of employment and twelve paid holidays throughout the calendar year. Vacation will depend on role.