At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk, and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Reltio Senior Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold, the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products. You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a Senior CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base.

Job Duties and Responsibilities:

• Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption, growth, and customer advocacy.
• Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customers’ success.
• Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals
• Document and review the success plan, provide guidance on the customer journey, and use a consultative approach to help customers achieve their goals
• Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy, and goals, allowing the full potential of the Reltio solutions to be realized.
• Track, report, and benchmark all milestone-related adoption activities such that the overall success of the customer's initiative can be closely monitored, including visibility to the executive sponsors.
• Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products, and services.
• Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value
• Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry.
• Design metrics and measures in order to measure ROI on the company's products by the customer.
• Timely data capture and documentation within internal applications to ensure data-driven decisions are being made to proactively identify adoption and retention risk.
• Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment, and collaborate on the creation of customer value.
• Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the execution of these plans, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
• Work with Marketing teams to boost customer advocacy and develop case studies.
• Facilitate and lead customer meetings with an agenda-driven, prescriptive approach to capture and measure their outcomes and value using our product.
• Identify, document, and track critical customer information such as usage, health scoring, and desired outcomes to make data-driven decisions across the organization to proactively identify and mitigate risk.

Skills You Must Have:

• Bachelor's degree or equivalent experience;
• Minimum 7 years relevant work experience as a Technical CSM, Technical Account Manager, or Success Architect in the Enterprise Software space
• Deep knowledge of cloud software solutions, master data management, data governance, data quality, and analytics concepts, architecture, and use cases.
• Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives
• Ability to build consultative effectiveness and establish trust with internal and external customers
• Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses.
• Possess strong presentation, verbal, and written communication skills, and command credibility with senior executives
• Previous experience and expertise in data management consulting or solutioning
• Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem.
• Proven effectiveness at leading and facilitating executive meetings and workshops
• Strong discovery skills to uncover customer problems and the value associated with solving them

Skills That Are Nice to Have:

• Previous Reltio Experience
• Reltio Certifications
• MBA or advanced degree

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

As a Business Development Representative II, you will build on your foundational skills to support pipeline development efforts through both inbound engagement management and outbound prospecting. In this role, you will continue developing your understanding of Reltio’s offerings, working closely with the Sales and Marketing teams to engage with potential clients, identify opportunities, and contribute to the sales pipeline. This role provides an opportunity to refine your communication, research, and organizational skills within a collaborative, fast-paced environment.

Job Duties and Responsibilities:

• Qualify inbound leads generated from marketing programs to ensure prospects have a positive engagement sentiment and meet initial qualification criteria.
• Conduct account research to develop personalized outreach strategies, leveraging Account-Based Marketing (ABM) insights to engage target personas effectively.
•  Assist in executing outbound prospecting strategies, including email outreach, social media engagement, analyzing buyer-intent signals, understanding account trends, and phone calls and/or emails, to generate interest and identify potential opportunities.
• Utilize account intelligence tools to source contact information and identify key buying team personas within target accounts..
• Schedule discovery meetings with qualified prospects to introduce Reltio’s solutions and develop qualified pipeline opportunities for the sales team.
• Collaborate with BDR peers, Sales, and Marketing leadership to optimize pipeline development processes and improve prospect engagement.
• Support event promotion and other marketing initiatives to drive attendance and engagement.
• Maintain accurate and up-to-date records in the Customer Relationship Management ( CRM - Salesforce) and other sales productivity tools, ensuring all interactions are documented.
• Stay informed about industry trends, competitive landscape, and Reltio’s value propositions to engage prospects effectively.
• Achieve or exceed monthly and quarterly targets for discovery meetings and qualified opportunities.
• Other duties and responsibilities as assigned.

Skills You Must Have: 

•  Bachelor’s degree or equivalent experience.
•  1-3 years of experience in a business development, sales, or customer-facing role.
• Fluency in English, Dutch, and German (both spoken and written). 
• Strong written and verbal communication skills with a focus on professionalism and clarity.
• Familiarity with Google Apps, LinkedIn, Salesforce, or other sales Customer Relationship Management (CRM) tools is preferred.
• Strong organizational and time management skills to handle multiple tasks and priorities efficiently.
• Willingness to learn and adapt to new technologies, processes, and sales strategies.
• Excellent listening skills and an inquisitive mindset to thoroughly understand client needs.
• Problem-solving mindset with a proactive approach to challenges.
• Ability to take direction, accept feedback, and apply coaching to improve performance.
• Self-motivated with a strong work ethic and a collaborative spirit to contribute to team success.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary

As a Business Development Representative your responsibility is to collaborate with the sales team to build a robust sales pipeline through outbound prospecting and inbound lead management. In this role, integrity, initiative, business acumen, creativity, discipline, and performance metrics matter. This role also provides a platform to invest in your professional growth and career opportunities. 

Job Duties and Responsibilities:

• Research, pre-qualify, and identify prospective organizations and key contacts within an organization 
• Create and execute outbound cadences for email, phone, LinkedIn, etc.
• Maintain approximately 50 outbound calls/day to key prospects to engage in conversations designed to determine interest and business fit
• Secure commitment from prospects to attend a brief demo or meeting to learn more about Reltio
• Collaborate with your team to progress opportunities through the sales process
• Respond to inbound inquiries via call, email, or chat to help prospects learn about Reltio’s capabilities
• Consistently meet and exceed business goals

Skills You Must Have:

• A strong desire to be in a fast-paced, team-oriented sales environment
• An energetic and engaging personality
• Excellent organization, time management, and communication skills to take initiative and work proactively with minimal supervision
• An entrepreneurial spirit, passionate about what you do, enthusiastic, competitive, disciplined, collaborative, self-motivated with a strong work ethic
• Strong interpersonal skills
• Excellent listener, curious, ability learn and adapt to new concepts and technologies
• Ability to take direction, be coached and mentored
• Bachelor’s degree, or equivalent; Business or CS preferred, but not necessary
• 1 to 2 years of Business Development Rep work experience
• Strong web and computer skills: Google applications, MS Office, Salesforce.com desirable

At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $47,200 - $78,400.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio’s data-driven applications platform.

Job Duties and Responsibilities:

• Meet or exceed their revenue goals by selling Reltio’s technology and services to new and existing customers.
• Apply the Reltio Sales Methodology,  MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition
• Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors.  
• Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Lead and participate in the development and presentation of a compelling value proposition.
• Identify and develop strategic alignment with key third-party partners and influencers.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Use Salesforce to manage clients, prospects, partners, and business process

Negotiate pricing and contractual agreements to close the sale.

• Other duties and responsibilities as assigned. 

Skills You Must Have:

• Bachelor’s degree.
• 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience
• Experience creating detailed business plans and POV 
• Managing and leading the entire sales process
• Develop Account Planning and Strategy with an assigned territory
• Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred. 
• Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms.
• Experience selling enterprise-scale business applications, including ERP, CRM or analytics, MDM, data quality, data integration or data management technologies.
• Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions.
• Experience managing a complex sales cycle from business champion to the CxO level.
• Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects.
• Maintain accurate and timely prospect & customer deal pipeline and forecast data.
• Experience as a leader in a team selling environment.
• Excellent verbal and written communication skills.
• Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes. 
• Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel
• Willingness and ability to travel domestically as needed (estimated to be 50%).

Skills That Are Nice to Have: 

• Cloud Selling Certifications 
• Industry experience in HLS, FNS, Life Sciences or B2B2C 
• Experience working in an ABX Framework

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk, and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

Reltio is seeking a strategic and experienced Senior Alliances Manager – AWS to lead and expand our global partnership with AWS, while also supporting a select strategic ISV partner (e.g., Snowflake, Databricks, or similar) that expands Reltio’s joint value proposition across data, analytics, and AI use cases.

This role is responsible for defining and executing partnership strategy, driving co-sell and marketplace motions, and accelerating partner-influenced revenue across AWS and aligned ecosystem partners.

As a senior individual contributor, this role requires the ability to operate with high autonomy, influence executive stakeholders, and lead complex, cross-functional initiatives. The ideal candidate brings deep expertise in the AWS partner ecosystem and a proven ability to translate ecosystem complexity into scalable, revenue-generating outcomes.

Key Responsibilities:

Strategic Partnership Ownership & Focus

• Own and evolve Reltio’s global AWS partnership strategy, including co-sell, marketplace, and joint solution development.
• Develop and manage engagement with a key strategic ISV partner to expand Reltio’s go-to-market reach and joint solution capabilities.
• Define multi-year growth strategies, investment priorities, and joint initiatives aligned to Reltio’s business objectives.
• Act as a trusted advisor to internal leadership on AWS strategy, ecosystem trends, and competitive positioning.

AWS Partner Program Strategy & Execution

• Serve as Reltio’s internal subject matter expert on the AWS partner ecosystem, including programs, incentives, and co-sell mechanisms.
• Own and optimize engagement with AWS partner programs, including ISV co-sell (e.g., ISV Accelerate), WMP, MPOPP, POC funding, and MDF programs.
• Lead strategy and execution for deal registration, co-sell alignment, and opportunity management within AWS systems (e.g., ACE pipeline).
• Develop scalable frameworks and best practices to increase adoption of AWS programs across Reltio field teams.
• Act as the primary escalation point for complex AWS deal structures, funding approvals, and marketplace transactions.

Go-to-Market & Revenue Execution

• Drive pipeline generation through joint activities with AWS, including participation in partner summits, industry events, and executive roundtables, as well as leading targeted initiatives (e.g., data sprints) to accelerate joint sales engagement and deal progression.
• Design and scale repeatable AWS GTM plays, incorporating ISV capabilities where relevant.
• Lead complex, multi-party deal orchestration across Reltio, AWS, and ISV stakeholders.
• Support and scale AWS Marketplace transactions, including Private Offers and partner-involved deals.
• Align GTM execution with AWS incentives and programs to maximize deal velocity and conversion.
• Maintain visibility into pipeline health, progression, and performance.

Executive Engagement & Influence

• Build and maintain senior relationships within AWS and key stakeholders within the ISV partner organization.
• Lead executive business reviews (QBRs/EBCs) with AWS stakeholders to align on strategy, pipeline, and priorities.
• Influence AWS field teams and partner stakeholders to prioritize Reltio within co-sell and funding motions.
• Represent Reltio in AWS partner forums, industry events, and executive engagements, acting as a thought leader.

Solution & Ecosystem Development

• Drive development of AWS-first joint solutions, reference architectures, and offerings.
• Collaborate with Product and Engineering to prioritize integrations aligned to AWS and the selected ISV platform.
• Identify opportunities where the ISV partner can enhance AWS-centric solution positioning, particularly in data and AI use cases.
• Support enablement of field teams to effectively position AWS + Reltio and AWS + Reltio + ISV solutions.

Operational Excellence

• Establish and maintain partnership governance models, including planning cadence, KPIs, and executive reporting.
• Track and report on pipeline, revenue, marketplace performance, and program impact.
• Continuously optimize partnership performance through data-driven insights and scalable process improvements.
• Manage ambiguity and competing priorities, balancing short-term execution with long-term strategic impact.

Skills You Must Have:

• Bachelor’s degree or equivalent practical experience.
• 8+ years of experience in alliances, partnerships, or business development within enterprise software or cloud ecosystems.
• Deep, hands-on expertise in the AWS partner ecosystem, with direct experience operating within AWS or an ISV with an established AWS partnership,
• Demonstrated success leveraging AWS co-sell programs (e.g., ISV Accelerate), AWS Marketplace (Private Offers &  CPPO), funding programs (MDF,  POC funding, MPOPP, and WMP) well as driving deal registration, opportunity management, and broader partner program initiatives.
• Strong understanding of data platforms, analytics, and/or AI/ML ecosystems.
• Demonstrated ability to define and execute partnership strategy, not just support execution.
• Proven success influencing executive stakeholders internally and externally.
• Track record of driving complex, multi-party deals and scalable GTM motions.
• Excellent program management, organizational, and analytical skills, with attention to detail and the ability to manage multiple priorities.
• Proactive, high-energy, and results-oriented mindset with a demonstrated track record of high performance in fast-paced environments.
• Excellent communication, storytelling, and executive presentation skills.
• Willingness to travel up to 20% of the time

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a  Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!

Job Duties and Responsibilities:

• Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer’s business needs. 
• Present technical knowledge of architectural designs including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
• Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams. 
• Manage customer portfolio of tickets,  resolutions, and product enhancement requests.
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues. 
• Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
• Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction.
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
• Advocate for customer needs, translating them into documentation and product enhancement requests.
• Deliver the highest quality customer/partner experience and engage in highly technical discussions.
• Ability to travel to customer sites upon request. 
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years of experience working in a technical support capacity.  
• 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role. 
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of experience with on-premise or cloud MDM solutions.
• Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
• Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
• Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.  
• Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
• Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.
• Excellent communication, problem-solving, risk management, and project management skills.

Skills That Are Nice to Have:  

• Prior experience working with data products within enterprise space. 
• Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

Reltio is looking for a Director, AI GTM Strategy & Enablement to serve as the functional AI Product Owner for Sales, Solutions Consulting, Value Consulting, Professional Services, Customer Success, Sales Operations, Sales Enablement, Customer Support, and Alliances. In this role, you will act as the decisive bridge between the GTM team and the Enterprise AI Hub, translating cutting-edge AI capabilities into a long-term operational advantage.

You will be the strategic owner of GTM’s AI Operating Model. You will ideate with business leaders on best uses of AI, manage the backlog of AI use cases, own the proprietary knowledge bases that power our internal agents, and drive the change management required to make Reltio’s GTM team the most efficient in the industry. You will ensure that every AI initiative moves beyond "experimentation" to deliver measurable business outcomes (e.g., deal velocity, sales team efficiency, enablement speed, message compliance, skill scalability, speed to productivity of new hires, tool rationalization, ROI validation).

Job Duties and Responsibilities:

• AI Product Ownership (GTM): Act as the Product Owner for the GTM function. You will define requirements for new agents (e.g., "The Deal Velocity Agent must use the version-controlled content from the official GTM Knowledge Base"), prioritizing the backlog based on business value before handing technical specs or POCs to the Enterprise AI Engineering team or fully building functional tools within our platform. Examples of possible priorities: 
• Profitability & Pricing Intelligence
• Content Creation
• In-Call Analysis & Next Action
• Data Capture Automation
• Role Play Simulation
• Scaled Skill Development and Coaching
• ROI, Portfolio Management & Governance: Drive strict KPI alignment by leveraging a standard value realization framework for every initiative. You will be responsible for validating hard cost avoidance and efficiency gains and presenting findings in quarterly business reviews (QBRs) to GTM leadership and CIO on the health of the AI portfolio.
• Context Stewardship & Information Architecture: Govern the "Source of Truth" that powers our internal GTM AI agents. Ensure product messaging, sales plays, and competitive intel are structured as a corporate asset to prevent hallucinations and feed the "Reltio Brain."
• Process Re-engineering: Partner with VP-level stakeholders to deconstruct complex workflows—such as customer-facing content creation, new hire enablement, sales event management, enablement content development, success planning —and redesign them as "Human-in-the-Loop" agentic workflows. You will also partner closely with Sales Operations to ensure tight data integration across our systems.
• Existing Stack Optimization: Champion and maximize the AI capabilities embedded within existing tooling, and identify gaps. You will audit the current landscape to ensure we enhance existing investments, identify gaps to be filled, or move to leverage functionality that is not broadly being utilized in the AI tool stack.
• Organizational Change & Culture: Lead the cultural shift toward an "AI-First" GTM organization. You will design enablement programs that upskill the GTM team and foster a "builder" culture.

Skills You Must Have: 

• Bachelor’s degree in Business, Analytics, or related field (MBA preferred).
• 10+ years of experience in B2B / SaaS revenue management, with significant experience in Sales Operations, Digital Transformation, or Product Strategy.
• Product & Builder Mindset: You possess an inherent curiosity for AI and a hands-on "tinkerer" mentality. You actively experiment with AI and have a track record of building tools/systems that solve systemic inefficiencies.

Tolerance for Ambiguity: Demonstrated ability to handle a high degree of uncertainty, charting a course when the roadmap isn't fully defined.

• Strategic Leadership: Proven ability to influence C-level and VP-level stakeholders. You must be able to say "no" to low-value AI experiments and steer leadership toward high-impact structural changes.
• Business Analysis & Metrics: Experience quantifying the value of internal projects. You should be comfortable calculating "time saved" or "cost avoidance" and presenting these metrics to leadership.
• AI & Systems Fluency: Strong conceptual understanding of AI architectures (e.g., agents, context windows, and the strategic differences between models like Gemini vs. Claude). You do not need to be a developer, but you must be able to translate business needs into clear requirements for the Enterprise AI Engineering team.
• Operational Rigor & Change Management: Proven ability to drive process improvements, technology rollouts, or behavioral shifts across cross-functional teams. You excel at establishing and governing centralized documentation and "Sources of Truth" to maintain organizational alignment.

Skills That Are Nice to Have:

• Experience with CRM and Customer Success Platforms and how data flows between GTM tools.
• Basic familiarity with Python or low-code automation tools (Zapier, Make) to prototype workflows before handing them to engineering.
• Experience in Knowledge Management or Information Architecture.
• Experience leading large-scale digital transformation initiatives across an enterprise function.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio’s data-driven applications platform.

Job Duties and Responsibilities:

• Meet or exceed their revenue goals by selling Reltio’s technology and services to new and existing customers.
• Apply the Reltio Sales Methodology,  MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition
• Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors.  
• Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Lead and participate in the development and presentation of a compelling value proposition.
• Identify and develop strategic alignment with key third-party partners and influencers.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Use Salesforce to manage clients, prospects, partners, and business process

Negotiate pricing and contractual agreements to close the sale.

• Other duties and responsibilities as assigned. 

Skills You Must Have:

• Bachelor’s degree.
• 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience
• Experience creating detailed business plans and POV 
• Managing and leading the entire sales process
• Develop Account Planning and Strategy with an assigned territory
• Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred. 
• Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms.
• Experience selling enterprise-scale business applications, including ERP, CRM or analytics, MDM, data quality, data integration or data management technologies.
• Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions.
• Experience managing a complex sales cycle from business champion to the CxO level.
• Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects.
• Maintain accurate and timely prospect & customer deal pipeline and forecast data.
• Experience as a leader in a team selling environment.
• Excellent verbal and written communication skills.
• Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes. 
• Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel
• Willingness and ability to travel domestically as needed (estimated to be 50%).

Skills That Are Nice to Have: 

• Cloud Selling Certifications 
• Industry experience in HLS, FNS, Life Sciences or B2B2C 
• Experience working in an ABX Framework

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Senior Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in mentoring customer engineers and sharing knowledge to enhance overall customer satisfaction and product improvement.

Job Duties and Responsibilities:

• Handle highly complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Primarily aligned for concierge and premier success plans customers.
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Provide high-quality customer engineering assistance that results in high customer satisfaction.
• Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
• Attend in-person meetings with clients to analyze, troubleshoot, and diagnose problems
• Service as a Team Lead for areas of product expertise in resolving customer issues and ensuring appropriate ticket investigation and resolution quality and workloads for individual CEs.
• Serve as a mentor and team lead to train ramp-up customer engineers to technical progression into future senior engineers.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.
• Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback
• Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
• Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams. that will improve our customers' successful use of our products and drive adoption.
• Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.
• Lead corporate cross-functional initiatives that contribute to the improvement of the global customer engineering organization. 
• Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.
• Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. 
• Proactively communicate to avoid escalations and negative customer satisfaction.
• Author technical documents on common issues and solutions to build the knowledge base and participate in communities.
• Support weekend shifts on a rotational/as-needed basis if requested.
• Lead support initiatives to the betterment of the organization and team.
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

(Experience & Education | MDM Experience)

• Bachelor's degree in Computer Science or equivalent field of study. 

• 5+ years of experience with on-premise or cloud MDM solutions.

• 5+ years of experience supporting enterprise products in SaaS in a customer-facing role. 
• 5+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 5+ years of experience with REST APIs and integration tools.
• 5 + years previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications,
• Experience in data management, master data management, analytics, and big data platforms and technologies. 
• Experience in hands-on programming (ex. Python, Java).
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Experience with RESTful API development and debugging, Postman.
• Experience with web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.

Skills That Are Nice to Have:  

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The successful Senior Account Executive is a highly energetic, proactive, and achievement-oriented enterprise seller who can open, develop, and close complex opportunities across the UK&I and Nordics. This role requires a senior seller who lives in the UK and brings strong knowledge of enterprise technology sales, disciplined account planning, and a proven ability to engage business and technical stakeholders through the full sales cycle.

Job Duties and Responsibilities:

• Meet or exceed revenue goals by driving new logo and expansion business across the UK&I and Nordics markets
• Apply the Reltio sales methodology, MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition
• Build and execute territory and account plans for named accounts and target prospects across the region
• Develop senior relationships with stakeholders, decision-makers, and executive sponsors across line-of-business, data, and IT organizations
• Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning, execution, and accurate forecasting
• Lead and participate in the development and presentation of compelling value propositions tailored to each account and buying group
• Identify, develop, and maintain strategic alignment with key third-party partners, influencers, and alliance relationships in the territory
• Use Salesforce to manage clients, prospects, partners, pipeline, and forecast hygiene
• Negotiate pricing and contractual agreements to close complex enterprise software deals
• Travel across the UK&I and Nordics as needed to support customer meetings, partner engagement, and field execution
• Other duties and responsibilities as assigned

Skills You Must Have:

• Bachelor’s degree or equivalent relevant experience
• 8+ years of enterprise software or technology sales experience, including success in complex, multi-stakeholder deal cycles
• Must live in the United Kingdom and able to travel internationally as required
• Proven success selling into the UK&I market; experience covering the Nordics is strongly preferred
• Track record of consistent over-achievement while carrying enterprise quotas and managing large average deal sizes
• Experience creating detailed business plans, points of view, and account strategies for an assigned territory
• Experience managing the full sales process from prospecting through close and expansion
• Strong understanding and application of enterprise sales methodologies such as MEDDPIC; CRM experience with Salesforce preferred
• Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), or other cloud-based platforms
• Experience selling enterprise-scale business applications, including ERP, CRM, analytics, MDM, data quality, data integration, or data management technologies
• Experience managing complex sales cycles from business champion to the CxO level
• Excellent verbal and written communication skills, including executive-level presentation and negotiation skills
• Experience as a leader in a team-selling environment
• Willingness and ability to travel across the UK&I and Nordics as needed (estimated up to 50%)

Skills That Are Nice to Have: 

• Cloud selling certifications
• Experience selling data management, data unification, AI, analytics, or adjacent enterprise platforms
• Experience selling into one or more of Reltio’s priority industries, such as life sciences, financial services, healthcare, or technology
• Experience working in an account-based experience (ABX) framework and with regional alliance partners

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

In this strategic role as a Partner Solution Architect you are a senior individual contributor who serves as a technical authority for Reltio’s partner echosystem.  You bring deep expertise in MDM architecture, design patterns, and program-level strategy applying Reltio and industry best practices to ensure high-quality, scalable, and repeatable partner-led implementations. 

Your focus is on enabling, guiding, and governing partner solution design and dlievery, rather than owning day-to-day project execution.  You work across partners, customers and internal reltio teams to drive architectural consistency, reduce delivery risk, and accelerate partner maturity.  This role positions you as a trusted advisor to partners and key tecnical bridge between Product, Engineering, Professional Services and Customer success.

Job Duties and Responsibilities:

• Serve as a senior technical authority for Reltio within the partner echosystem, with deep expertise in MDM, integraton patterns, solution architecture, and Relito’s product capabilities and roadmap. Provide architectural oversight and guidance for partner-led Reltio MDM solution designs, ensuring alignment with Reltio standards, MDM principles, and customer requirementsEnable partners to successfully design and deliver Reltio implementations through prescriptive guidance, reviews, and best practices, rather than direct ownership of deliveryLead and guide partner solution architects and technical teams, influencing solution quality and architectural decisions across multiple engagements
• Guide and validate reference architectures, solution patterns, and implementation approaches for customer deployments delivered by partners
  Ensures quality, efficiency and accuracy of partner-led implementations for Reltio customers through design reviews, checkpoints, and governance mechanisms Support multiple partner projects simultaneously with global and distributed paratner teams
• Collaborate closely with Product Management, Engineering, DevOps, Professional Services, and Customer Success to align partner guidance with product direction and field feedbackCBuild and maintain trusted relationships with partner technical leaders and customer stakeholders
• Develop and evolve repeatable partner-facing assets, including methodologies, templates, tools, architectural guidelines, and best-practice documentation
• Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences

Skills You Must Have: 

• Minimum Bachelor's degree in Computer Science, Engineering, or a technical field
• Master's degree in a technical field is recommended 
• At least 6 years of overall technology implementations and progressive delivery in a technology or professional services organization delivering moderate to complex technology solutions
• Ideally have 2 years experience with MDM platforms and has completed 2 MDM implementations

Knowledge of Software as a Service (SaaS), Cloud delivery, and other SaaS platforms/solutions Knowledge of CRM (Salesforce, Veeva), ERP, accounting systems and provisioning systems is recommendedExperience with Object Oriented technologies

• Experience with business process and governance is recommended
• Industry / Domain experience 
• Certifications in Java, Scrum/Agile methodology, cloud provider certifications

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio’s data-driven applications platform.

Job Duties and Responsibilities:

• Meet or exceed their revenue goals by selling Reltio’s technology and services to new and existing customers.
• Apply the Reltio Sales Methodology,  MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition
• Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors.  
• Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Lead and participate in the development and presentation of a compelling value proposition.
• Identify and develop strategic alignment with key third-party partners and influencers.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Use Salesforce to manage clients, prospects, partners, and business process

Negotiate pricing and contractual agreements to close the sale.

• Other duties and responsibilities as assigned. 

Skills You Must Have:

• Bachelor’s degree.
• 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience
• Industry experience selling into Pharmaceutical and Life Sciences companies
• Experience creating detailed business plans and POV 
• Managing and leading the entire sales process
• Develop Account Planning and Strategy with an assigned territory
• Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred. 
• Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms.
• Experience selling enterprise-scale business applications, including ERP, CRM or analytics, Data Unification, data quality, data integration or data management technologies.
• Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions.
• Experience managing a complex sales cycle from business champion to the CxO level.
• Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects.
• Maintain accurate and timely prospect & customer deal pipeline and forecast data.
• Experience as a leader in a team selling environment.
• Excellent verbal and written communication skills.
• Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes. 
• Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel
• Willingness and ability to travel domestically as needed (estimated to be 50%).

Skills That Are Nice to Have: 

• Cloud Selling Certifications 
• Experience working in an ABX Framework

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.

Job Duties and Responsibilities:

• Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. 
• Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Provide high-quality customer engineering assistance that results in high customer satisfaction.
• Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
• Attend meetings with clients to analyze, troubleshoot and diagnose problems.
• Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback.
• Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
• Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption.
• Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.
• Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.
• Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. 
• Proactively communicate to avoid escalations and negative customer satisfaction.
• Author technical documents on common issues and solutions to build the knowledge base and participate in communities.
• Support weekend shifts on a rotational/as-needed basis if requested.
• Lead support initiatives for the betterment of the organization and team.
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor's degree in Computer Science or equivalent field of study. 
• 3+ years of experience with on-premise or cloud Data Unification solutions.
• 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
• Experience in data management, master data management, analytics, and big data platforms and technologies.
• Experience in hands-on programming (ex. Python, Java).
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Experience with RESTful API development and debugging, Postman.
• Experience with web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.

Skills That Are Nice to Have:  

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The successful Senior Account Executive is highly energetic, proactive, competitively driven, and achievement-oriented. Senior Account Executives combine their knowledge of technology, mastery of complex selling, and a proven track record of business-to-business sales to sell and deliver Reltio’s data-driven applications platform.

Job Duties and Responsibilities:

• Meet or exceed their revenue goals by selling Reltio’s technology and services to new and existing customers.
• Apply the Reltio Sales Methodology,  MEDDPIC: Metrics, Economic Buyer, Decision Criteria, Decision Process, Paper Process, Identify Pain, Champions, and Competition
• Leverage your extensive experience, consultative selling skills, and long-standing relationships to engage with stakeholders, decision-makers, and executive sponsors.  
• Manage all sales activity through opportunity development, resource allocation, sales team collaboration, account strategy, planning and execution, and accurate forecasting.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Lead and participate in the development and presentation of a compelling value proposition.
• Identify and develop strategic alignment with key third-party partners and influencers.
• Cultivate and leverage mutually beneficial relationships with strategic alliance partners.
• Use Salesforce to manage clients, prospects, partners, and business process

Negotiate pricing and contractual agreements to close the sale.

• Other duties and responsibilities as assigned. 

Skills You Must Have:

• Bachelor’s degree.
• 10+ years of full lifecycle sales experience with 5+ years of large enterprise software or technology sales and or key account management experience
• Industry experience selling into Pharmaceutical and Life Sciences companies
• Experience creating detailed business plans and POV 
• Managing and leading the entire sales process
• Develop Account Planning and Strategy with an assigned territory
• Understanding and Application of Sales methodologies such as MEDDPIC or other enterprise sales methodologies Previous Sales Methodology training (R.A.D.A.R./Complex-Selling, TAS, “Solution Selling,” SPIN, et al), CRM experience (Salesforce.com preferred), and strong customer references preferred. 
• Experience selling Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or other cloud-based platforms.
• Experience selling enterprise-scale business applications, including ERP, CRM or analytics, Data Unification, data quality, data integration or data management technologies.
• Track record of consistent over-achievement of quota (top 10-20% of the company) in past positions.
• Experience managing a complex sales cycle from business champion to the CxO level.
• Experience managing and closing complex sales cycles and demonstrated ownership of all account/territory management aspects.
• Maintain accurate and timely prospect & customer deal pipeline and forecast data.
• Experience as a leader in a team selling environment.
• Excellent verbal and written communication skills.
• Demonstrated consistent over-achievement in past roles while carrying $2MM+ quotas with high average deal sizes. 
• Strong personal productivity computer skills, including Google Applications, Salesforce, Microsoft Word, PowerPoint, and Excel
• Willingness and ability to travel domestically as needed (estimated to be 50%).

Skills That Are Nice to Have: 

• Cloud Selling Certifications 
• Experience working in an ABX Framework

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary:

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. You will serve as the primary post-sale point of contact after implementation and use in-depth knowledge of the products being sold,  the customer industry and/or business processes, and technical expertise to facilitate adoption and utilization of Reltio products.  You will inspire and guide customers towards meeting their goals through delivering unified, interoperable data to their business. As a CSM at Reltio, you will be the champion of our customers, building and maintaining strong relationships to ensure their success on our platform and the retention and growth of our customer base. 

Job Duties and Responsibilities:

• Account management for large enterprise customers to help them gain value from Reltio as measured by retention, adoption,  growth, and customer advocacy. 
• Provide required visibility into Customer health by identifying adoption opportunities and retention risk to align internal teams around customer’s success. 
• Build a comprehensive understanding of customers' business goals and objectives, crafting a strategic success plan that aligns with and supports the achievement of those goals 
• Document and review the success plan, provide guidance on the customer journey and use a consultative approach to help customers achieve their goals
• Hold and grow a trusted advisor relationship with customer sponsors to such that all activities are closely aligned with the customer's business case, strategy and goals allowing the full potential of the Reltio solutions to be realized. 
• Track, report, and benchmark all milestone related adoption activities such that the overall success of the customer's initiative can be closely monitored including visibility to the executive sponsors.
• Actively promote all current products the customer has licensed while identifying additional opportunities to showcase additional features, products and services. 
• Demonstrate product features beyond central functionality to help the customer achieve specific business results and maximum value
• Recommends specific solutions to achieve the customer's desired result that align with best practices of the product and industry. 
• Design metrics and measures in order to measure ROI on the company's products by the customer.
• Timely data capture and documentation within internal applications to ensure data driven decisions are being made to proactively identify adoption and retention risk. 
• Work closely with the sales team to identify and pursue upsell and cross-sell opportunities, foster synergy, create alignment and collaborate on the creation of customer value. 
• Partner with extended customer-facing account teams to develop strategic and technical plans that help customers achieve their business objectives. Manage the execution of these plans including the tracking of objectives, stakeholders, milestones, risks and metrics. 
• Work with Marketing teams to boost customer advocacy and develop case studies. 
• Facilitate and lead customer meetings with an agenda driven prescriptive approach to capture and measure their outcomes and value using our product. 
• Identify, document and track critical customer information such as usage, health scoring and desired outcomes to make data driven decisions across the organization to proactively identify and mitigate risk. 

Skills You Must Have:

• Bachelor's degree or equivalent experience; 
• Minimum 5 years relevant work experience as a Technical CSM, Technical Account Manager or Success Architect in Enterprise Software space 
• Deep knowledge of cloud software solutions, master data management, data governance, data quality and analytics concepts, architecture and use cases.
• Ability to apply experience and deep industry knowledge to understand and navigate a customer's decision-making process, goals, strategies, and business objectives
• Ability to build consultative effectiveness and establish trust with internal and external customers
• Ability to clearly articulate and quantify the business value that the solution delivers, as well as the specific business problems it addresses.
• Possess strong presentation, verbal and written communication skills and command credibility with senior executives
• Previous experience and expertise in data management consulting or solutioning
• Previous experience and expertise in software architecture and understanding how applications fit together within a customer’s ecosystem. 
• Proven effectiveness at leading and facilitating executive meetings and workshops
• Strong discovery  skills to uncover customer problems and the value associated with solving them

Skills That Are Nice to Have: 

• Previous Reltio Experience 
• Reltio Certifications
• MBA or advanced degree

At Reltio, we take a market-based approach to pay and consider a range of factors. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and other business considerations. Please note that the individual total compensation for this position will be determined at the Company’s sole discretion using the factors noted. Reltio's current market range for this role is $121,000 - $240,000

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

The Manager, Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a  Customer Architect Manager, you will focus on Strategic Technical Alignment, Operational Excellence, Expedited Issue Resolution, and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you!

Job Duties and Responsibilities:

• Lead and mentor a team of customer architects, fostering a collaborative and high-performing environment.
• Set clear performance goals, provide regular feedback, and conduct performance reviews.
• Develop and implement training programs to enhance the team's technical and customer engagement and advocacy skills.
• Develop and implement a market-leading enterprise concierge account strategy aligned with the company's goals of scalability and efficiency. 
• Define and track KPIs to measure team and account performance, ensuring alignment with company goals.
• Identify and implement process improvements to enhance efficiency and effectiveness.
• Own and manage strategic customer accounts, driving $6 million in annual contract value (ACV) in the capacity of a customer architect. 
• Drive standardization of concierge services and existing operations. 
• Present technical knowledge of architectural designs, including integration approaches.
• Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio’s best practices.
• Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams. 
• Manage customer portfolio of tickets,  resolutions, and product enhancement requests.
• Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues. 
• Stay at the forefront of industry trends and challenges and offer Reltio’s customers informed and proactive guidance.
• Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships.
• Develop advocacy paths for customer needs, translating them into documentation and product enhancement requests.
• Deliver the highest quality customer/partner experience and engage in highly technical discussions.
• Ability to travel to customer sites upon request. 
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor’s degree in computer science engineering or similar field of study.
• 5+ years experience working with Reltio  or similar data management platforms in a customer facing capacity
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3+ years of experience with on-premise or cloud MDM solutions.
• Minimum of one year leading other individuals or project teams.
• Strong business acumen and experience managing customer accounts with significant ACV.
• Excellent communication, problem-solving, risk management, and project management skills.
• Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc.
• Experience interfacing directly with Product Management and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases.
• Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights.  
• Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies.
• Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results.

Skills That Are Nice to Have:  

• Prior experience working with data products within enterprise space. 
• Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc.

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain Data Unification, and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native Data Unification capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement.

Job Duties and Responsibilities:

• Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. 
• Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.
• Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
• Provide high-quality customer engineering assistance that results in high customer satisfaction.
• Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.
• Attend meetings with clients to analyze, troubleshoot and diagnose problems.
• Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback.
• Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.
• Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers' successful use of our products and drive adoption.
• Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.
• Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.
• Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.
• Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. 
• Proactively communicate to avoid escalations and negative customer satisfaction.
• Author technical documents on common issues and solutions to build the knowledge base and participate in communities.
• Support weekend shifts on a rotational/as-needed basis if requested.
• Lead support initiatives for the betterment of the organization and team.
• Other duties and responsibilities as assigned. 

Skills You Must Have: 

• Bachelor's degree in Computer Science or equivalent field of study. 
• 3+ years of experience with on-premise or cloud Data Unification solutions.
• 3+ years of experience supporting enterprise products in SaaS in a customer-facing role.
• 3+ years of experience with Public Clouds AWS/GCP/Azure and their services.
• 3+ years of experience with REST APIs and integration tools.
• 3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.
• Experience in data management, master data management, analytics, and big data platforms and technologies.
• Experience in hands-on programming (ex. Python, Java).
• Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
• Experience with RESTful API development and debugging, Postman.
• Experience with web UI development with JavaScript frameworks.
• Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.

Skills That Are Nice to Have:  

• MS in computer science or equivalent experience preferred.
• Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus.

At Reltio®, we believe data should fuel your success in the enterprise AI era. Reltio Data Cloud is the context intelligence platform providing trusted business understanding so AI agents and systems can act with human-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and enriches data and metadata across sources and formats—including unstructured data—in real time. Organizations gain 360-degree views of core data mobilized in milliseconds to any application, user, or AI agent. Trusted by the world’s largest enterprises across life sciences, financial services, healthcare, and technology, we fuel frictionless operations, drive innovation, and reduce risk.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

Job Summary: 

As the Sales Operation Analyst, this role focuses on supporting sales operations and performance through data analysis, contract management, and cross-functional collaboration. It involves providing insights to sales leadership for resource planning, managing contract workflows and approvals, and ensuring accuracy in CRM systems and marketplace offers. The position also requires close coordination with teams like Finance, Legal, and Sales Ops, while maintaining high data quality, improving processes, and adapting quickly in a fast-paced environment.

Job Duties and Responsibilities:

• Analyze performance and productivity data to support coaching/performance management efforts carried out by regional sales leaders
• Provide insights and data that enables region sales leadership to properly allocate resources for all territory sales roles in the organization
• Lead collaboration with Finance, Legal, Security, Delivery and Sales to consolidate business-level inputs for legal counsel to review contracts.
• Review and approve straightforward contracts (within playbook) or determine when contracts need to be sent for legal review.
• Create and publish private offers within AWS, Azure, and GCP marketplace portals, ensuring all configurations, billing terms, and product SKUs are accurate.
• Coordinate approval workflows and ensure timely internal approvals before offer submission.
• Manage standard contract templates and version control. Prepare a clean copy of documents when redlines are acceptable (within playbook or advised as acceptable per legal.) 
• Assist in building approval processes within Salesforce for deal and contract approvals.
• Audit, update, or flag contractual data entered into other systems. 
• Understand key metrics to include outside data, year-over-year performance and run rates in relation to overall company goals with a bottom-up approach.
• Work directly with Sales Operations leadership on business-critical reporting needs.
• Manage, resolve, and route CRM related issues/requests from sales associates.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts (CRM platform.

Skills You Must Have: 

(Experience & Education)

• Experience (4 years) in SaaS contracts, specifically supporting the full sales contract lifecycle.
• Effective communication, negotiation, and interpersonal skills.
• Exceptional attention to detail, and talent for accuracy and precision.
• Deep understanding of contracts, contract governance, contractual language, and the contract lifecycle.
• Critical thinking skills and the ability to research and understand legal and financial implications.
• Project experience; excellent follow up and task management skills.
• Understanding of SaaS businesses, specifically data processors.
• Familiar with GDPR and CCPA.
• Highly proficient in Microsoft Word, Excel and PowerPoint
• Advanced level user experience in Salesforce CRM.
• Experience/knowledge of Salesforce CPQ (or other CPQ systems), Contract Lifecycle Management or similar contract management systems is strongly desired.
• High level of professionalism and the ability to build relationships and interact at all levels and cross-functionally.
• Demonstrates good judgment in problem-solving and issue escalation.
• You must be process and data driven
• A strong sense of business acumen, initiative, and ownership
• Develops strong working relationships with sales, finance, legal, and alliances.
• Learn quickly when facing new challenges; thrives on fast-paced environment.
• Adapt well to change and view new experiences as growth opportunities.