This is a work-from-office / In-Office role based in our Hyderabad, India location.

We are looking for a Senior Software Engineer to join our team and work on the development of our SaaS product. In this role, you will lead the development of new features, improve system architecture, and ensure the scalability and reliability of our cloud-based software. You will collaborate with cross-functional teams to deliver high-quality software and contribute to the continuous improvement of the product.

Key Responsibilities:

• Architect and Design Software Solutions: Contribute towards design and architecture of new features for our SaaS product. Ensure that solutions are scalable, maintainable, and meet customer needs.
• Develop & Implement Features: Build and maintain robust and high-performing software solutions for our SaaS platform, writing clean, efficient, and testable code.
• Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and other engineers to define and implement product features, ensuring that business requirements and customer needs are met.
• Optimize and Scale: Continuously improve application performance and scalability, focusing on optimizing cloud-based resources and database performance.
• Maintain Code Quality: Write unit and integration tests, conduct code reviews, and ensure adherence to coding standards. Participate in code reviews and provide feedback on engineering best practices.
• Mentorship: Provide technical leadership and mentorship to junior engineers, helping them grow their skills and achieve their career goals.
• Troubleshoot and Debug: Investigate and resolve software issues, working with the support team to fix bugs and improve the overall user experience.
• Security & Compliance: Ensure the SaaS product complies with security best practices and regulatory standards. Implement security features to protect user data and sensitive information.
• Continuous Improvement: Stay up to date with the latest technologies and industry trends, and incorporate modern practices into the development process. Participate in the iterative process of refining and evolving the product.
• Documentation: Produce clear technical documentation to support the development, deployment, and maintenance of software systems.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience.
• Proven Experience: At least 8+ years of professional experience in software development, with significant experience working on SaaS products or cloud-based platforms.
• Programming Languages: Strong proficiency in languages commonly used for SaaS development (e.g., Golang, JavaScript, TypeScript, Python, Scala, Java).
• Cloud Platforms: Experience working with cloud platforms such as AWS, or Google Cloud, and an understanding of cloud architecture, microservices, and containerization..
• Database Management: Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB) and experience with database optimization.
• DevOps and CI/CD: Hands-on experience with CI/CD pipelines, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Agile Methodologies: Familiarity with Agile development processes and tools (e.g., Jira, GitHub).
• Version Control: Proficiency with version control tools like Git.
• Problem Solving: Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.
• Communication: Strong written and verbal communication skills. Ability to communicate complex technical concepts to non-technical stakeholders.

Preferred Skills:

• SaaS Experience: Experience building, maintaining, and scaling SaaS applications, particularly in high-availability and high-traffic environments.
• Microservices Architecture: Familiarity with microservices architecture and cloud-native application patterns.
• Test Automation: Experience with test automation frameworks and practices.
• Security: Understanding of web application security, data encryption, and secure coding practices.
• Leadership: Previous experience mentoring or leading engineering teams.

Plume develops and deploys cloud based control planes with scale to manage tens of millions of customer homes through some of the world’s largest Internet Service Providers. Our cloud applications include WiFi network management and optimization, device access control, network provisioning, IoT security, and end customer user interaction through mobile apps. 

The Opportunity:

Plume is hiring a security engineer to join the security engineering team to help protect and drive the Plume mission. As a highly visible and dynamic organization, we must value and guard against damage to our internal information, our platforms, and our reputation and brand. Finally, it is paramount that we defend against loss of control or confidence in our systems, to guarantee the highest probability of success.

As a Sr. Security Engineer, you will focus on the technologies that ensure our networks and systems are up to industry and Plume security standards. This role will partner with various application development and stakeholder groups across Plume to ensure that the technologies and systems we build in-house or purchase and deploy in-house are designed and maintained in a secure way that minimizes risk.

What you will do:

• Drive delivery of innovative security and privacy preserving solutions tightly integrated into our software development, data engineering and business intelligence lifecycle.
• Build tools and processes which measure and assist engineering teams to create software with security and privacy by design principles 
• Develops security policies, procedures, and guidelines and recommends necessary changes to a given project team to ensure the company’s systems are fully compliant with all applicable regulatory requirements and privacy laws.
• Serving as an advisor to engineering and development teams in security best practices and design.
• Leads security-related projects from inception to successful completion and is capable of effectively coaching technology staff on appropriate security protocols and needs as they implement new technology into the organisation.
• Cloud deployments require security policy enforcement, centralized configuration management, monitoring, etc.
• Serve as the subject matter expert (SME) for security solutions, maintaining documentation on them and advising others on their underlying technologies and operation.
• Work with security and IT teams to identify threats and problem areas and create stronger and safer software and application deployments across Plume, measuring decreased risk and prevalence of issues.
• Prepare security assessment reports, including third-party background, security assessment scope, and results
   

Who you are: 

• Bachelor's degree in Information Security, Computer Science or related field or equivalent work experience
• 5+ years of professional experience in security engineering with a education in security engineering, cyber security, computer science, engineering, math, or other STEM discipline; 
• Experience with software coding in Python, Shell, Go, Javascript, and/or ability to understand code/APIs for SaaS products.
• You know industry best practices for security and privacy by design, such as secure software principles, threat modelling, and pentesting.
• Knowledge of public cloud architectures, such as AWS, cryptography, and cryptographic best practices.
• Strong communication, written, presentation and interpersonal skills
• Proven ability to work unsupervised, exercise leadership, and influence change.
• You operate effectively across teams and disciplines even in highly ambiguous situations with a rack record of getting things done quickly and with quality
• Experience with security framework policies, processes and controls; such as: ISO27001, ISO27701, SOC2, NIST CSF, CIS, is a plus
• Certifications such as CISSP, AWS, CIPP, CIPPT, etc is a plus

Overview:
Drive high-impact, cross-functional strategic initiatives with a focus on M&A, partnerships, and investments. This role partners closely with senior leadership, providing visibility into executive decision-making while shaping Plume’s growth across core markets and adjacencies.

Responsibilities

• Support development and execution of M&A strategy aligned to corporate objectives
• Identify and evaluate opportunities across core and adjacent markets
• Lead financial modeling, valuation, and strategic analysis
• Participate in due diligence, transaction structuring, and deal execution
• Build relationships with startups, investors, advisors, and executives across the ecosystem
• Partner with business units on growth initiatives and new business launches
• Create executive-level presentations to drive strategic decisions
• Collaborate cross-functionally across Product, Finance, and GTM teams

Qualifications

• 5+ years in Corporate Development, Investment Banking, Private Equity, or Consulting
• Strong foundation in financial modeling, valuation, and corporate finance
• Experience with M&A diligence and transaction execution (integration a plus)
• Ability to analyze complex, ambiguous datasets and generate actionable insights
• Experience in or strong interest in telecom / technology / CSP space
• Proven ability to influence and communicate with senior executives

What You’ll Bring/Who You Are

• Strategic thinker with strong analytical rigor
• Comfortable operating in ambiguity and unstructured environments
• Ability to translate analysis into clear, actionable recommendations
• Strong relationship builder across internal and external stakeholders
• Effective communicator with executive presence and influence

Total compensation package would include: An anticipated base compensation of $190,000.00 -$240,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and company match, basic life insurance, and unparalleled health, dental, vision, and other benefits and perks. An employee's base salary may depend on a number of factors including job-related knowledge, education, skills, experience, and other business-related considerations. 

#HybridWork #HybridRole #HybridJobs #RemoteHybrid

Job Summary

Seeking an experienced, energetic and collaborative Engineering Program Manager to define and drive product success for our cloud based service platform. 

They will be able to lead multiple simultaneous projects or programs that are complex and are able to develop recovery strategies for those that stray from their plan while being part of the collaborative, and fun loving team at a rapidly growing organization.

Plume develops and deploys cloud based control planes with scale to manage 10’s of millions of customer homes through some of the world’s largest ISPs. Plume cloud applications include WiFi network management and optimization, device access control, network provisioning and end customer user interaction through mobile apps. Our focus is on the home market and we support B2B and B2C product offerings. 

Responsibilities

• Design, build and maintain the project plan including scope, schedule and risk management
• Drive execution and demonstrate end to end ownership of complex, technical programs to successful completion
• Drive deep collaboration across a network of critical dependencies 
• Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently
• Lead cross functional project meetings and milestone reviews
• Deliver executive communication and drive the decision-making process
• Manage stakeholder and team communications and updates
• Develop roadmaps and development milestones for projects based on input from Product teams
• Monitor progress to plan and design a recovery strategy if project deviates from baseline plan

Minimum Qualifications

• BS degree (or relevant/industry standard experience to match) with 10+ years of experience
• Experience working in rapidly growing organizations
• Must have strong technical background and Hands on experience in software development. Strong preference for candidate transitioned from lead development into Program Management 
• Lead end-to-end program execution for initiatives such as feature development, interoperability, performance optimization, certification. working closely with firmware, driver, hardware, QA, and product teams to ensure timely and high-quality delivery.
• Must have prior experience working in the Wi-Fi domain and be able to understand and engage in technical discussions related to Wi-Fi protocols, features, performance issues, and firmware architecture. Ability to work closely with firmware teams on architecture, release planning, dependency management, defect triage, and risk mitigation is essential.
• Able to think strategically and tactically and to build consensus to make programs successful
• Demonstrable ability to think outside the box to resolve technical issues and resource conflicts
• Thorough knowledge of software engineering principles and agile methodologies
• 5+ years’ experience managing fast-paced agile software projects with aggressive schedules
• Ability to quickly pick up new technologies and industry trends
• Outstanding critical thinking and problem-solving skills and passion to solve hard problems
• Excellent leadership and communication skills

Customer Success Director (Strategic Accounts)

Plume operates a recurring revenue model where long-term growth depends on ISP customers realizing measurable, sustained value from our platform. Customer Success is therefore a core driver of retention, expansion, and profitability. 

We are seeking a Customer Success Director (Strategic Accounts) to own a portfolio of high-value ISP customers and drive adoption, value realization, retention, and expansion. This is a post-sales, non-quota-carrying role focused on maximizing customer outcomes while partnering closely with Sales on growth opportunities. We are specifically looking for candidates whose career has been rooted in Customer Success!

You will act as a trusted advisor to executive stakeholders, aligning Plume’s platform to customer business goals and ensuring measurable impact across growth, churn reduction, cost efficiency, and customer experience. 

What You’ll Do 

Own Customer Outcomes Across a Strategic Portfolio 

• Manage a portfolio of strategic ISP customers (defined as a set of named, high-value accounts with long-term revenue and growth potential). 
• Own onboarding, adoption, value realization, and customer health across the full customer lifecycle. 
• Develop deep understanding of each customer’s business model, GTM strategy, and success metrics. 
• Lead Executive Business Reviews (EBRs) focused on outcomes, ROI, and forward strategy. 
• Act as a trusted advisor, guiding customers on best practices across product, operations, and go-to-market. 
• Drive renewals and retention, proactively identifying and mitigating churn risk.
• Partner with Sales to identify expansion opportunities (cross-sell/upsell), while remaining non-quota carrying. 

Scale and Improve Customer Success at Plume 

• Contribute to building and scaling Plume’s Customer Success function. 
• Identify opportunities to improve customer journeys, playbooks, tooling, and engagement models. 
• Analyze trends across accounts to inform repeatable best practices and strategic insights.
• Help define and standardize the Plume Customer Success methodology.

Drive Cross-Functional Alignment & Advocacy 

• Partner with Product, Sales, Marketing, and Technical teams to deliver unified customer outcomes. 
• Advocate for customers internally and influence product roadmap through structured feedback. 
• Support customer advocacy programs (case studies, references, success stories).
• Engage leadership on strategic accounts, escalations, and performance metrics.

Required Experience & Skills

• 10+ years of experience in a dedicated Customer Success function managing strategic or enterprise accounts
• Proven experience across key Customer Success functions:
  ○ Onboarding & implementation
  ○ Adoption & usage growth
  ○ Value realization & ROI articulation
  ○ Customer health & lifecycle management
  ○ Renewals & retention
• Deep knowledge of the ISP (Internet Service Provider) industry, including:
  ○ Go-to-market models and growth drivers
  ○ Network operations and service delivery
  ○ Customer support models
  ○ Wireless technologies and CPE
  ○ Emerging applications of AI in ISP operations
• Strong commercial acumen with ability to balance customer value and business outcomes
• Skilled in stakeholder management, including executive-level engagement 
• Experience working cross-functionally with Sales, Product, and Engineering teams
• Analytical and structured thinker with a data-driven approach to customer outcomes
• Excellent communication and presentation skills
• Bachelor’s degree (or equivalent experience)

Total compensation package would include: An anticipated base compensation of $160,000.00 + bonus + equity + benefits. Benefits include: a 401k plan and company match, basic life insurance, and unparalleled health, dental, vision, and other benefits and perks. An employee's base salary may depend on a number of factors including job-related knowledge, education, skills, experience, and other business-related considerations. 

#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH

This is a work-from-office / In-Office role based in our Hyderabad, India location.

We are looking for a Senior Software Engineer to join our team and work on the development of our SaaS product. In this role, you will lead the development of new features, improve system architecture, and ensure the scalability and reliability of our cloud-based software. You will collaborate with cross-functional teams to deliver high-quality software and contribute to the continuous improvement of the product.

Key Responsibilities:

• Architect and Design Software Solutions: Contribute towards design and architecture of new features for our SaaS product. Ensure that solutions are scalable, maintainable, and meet customer needs.
• Develop & Implement Features: Build and maintain robust and high-performing software solutions for our SaaS platform, writing clean, efficient, and testable code.
• Collaborate with Cross-Functional Teams: Work closely with product managers, designers, and other engineers to define and implement product features, ensuring that business requirements and customer needs are met.
• Optimize and Scale: Continuously improve application performance and scalability, focusing on optimizing cloud-based resources and database performance.
• Maintain Code Quality: Write unit and integration tests, conduct code reviews, and ensure adherence to coding standards. Participate in code reviews and provide feedback on engineering best practices.
• Mentorship: Provide technical leadership and mentorship to junior engineers, helping them grow their skills and achieve their career goals.
• Troubleshoot and Debug: Investigate and resolve software issues, working with the support team to fix bugs and improve the overall user experience.
• Security & Compliance: Ensure the SaaS product complies with security best practices and regulatory standards. Implement security features to protect user data and sensitive information.
• Continuous Improvement: Stay up to date with the latest technologies and industry trends, and incorporate modern practices into the development process. Participate in the iterative process of refining and evolving the product.
• Documentation: Produce clear technical documentation to support the development, deployment, and maintenance of software systems.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience.
• Proven Experience: At least 8+ years of professional experience in software development, with significant experience working on SaaS products or cloud-based platforms.
• Programming Languages: Strong proficiency in languages commonly used for SaaS development (e.g., Golang, JavaScript, TypeScript, Python, Scala, Java).
• Cloud Platforms: Experience working with cloud platforms such as AWS, or Google Cloud, and an understanding of cloud architecture, microservices, and containerization..
• Database Management: Strong knowledge of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB) and experience with database optimization.
• DevOps and CI/CD: Hands-on experience with CI/CD pipelines, containerization (Docker), and orchestration tools (e.g., Kubernetes).
• Agile Methodologies: Familiarity with Agile development processes and tools (e.g., Jira, GitHub).
• Version Control: Proficiency with version control tools like Git.
• Problem Solving: Excellent analytical and problem-solving skills, with a focus on delivering high-quality solutions.
• Communication: Strong written and verbal communication skills. Ability to communicate complex technical concepts to non-technical stakeholders.

Preferred Skills:

• SaaS Experience: Experience building, maintaining, and scaling SaaS applications, particularly in high-availability and high-traffic environments.
• Microservices Architecture: Familiarity with microservices architecture and cloud-native application patterns.
• Test Automation: Experience with test automation frameworks and practices.
• Security: Understanding of web application security, data encryption, and secure coding practices.
• Leadership: Previous experience mentoring or leading engineering teams.

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Responsibilities:

• API Development: Design, implement, and maintain RESTful and gRPC APIs powering internal and external applications.
• Cloud Microservices: Architect and deploy scalable microservices in AWS/GCP/Azure using Kubernetes and modern DevOps practices.
• Data Pipelines: Build real-time and batch data pipelines, ensuring data accuracy, performance, and observability (EMR on EKS).
• Collaboration: Partner with cross-functional squad members to deliver features end-to-end, from concept to production.
• System Reliability: Optimize services for scalability, resilience, and high availability.
• Engineering Excellence: Contribute to architecture discussions, enforce coding standards, and drive best practices in CI/CD, testing, and monitoring.
• Security: Embed security and compliance into backend systems and data workflows.

Qualifications:

• Strong proficiency in Scala, Go, or Java and Python (experience with multiple is a plus).
• Proven experience with distributed systems, microservices, and event-driven architectures.
• Fundamental understanding of computer networking (including Wi-Fi), operating system, and database
• Hands-on expertise in cloud platforms (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker).
• Experience with Akka Streams/ Akka Actors.
• Familiarity with data engineering (ETL pipelines, real-time streaming with Kafka/Pulsar, batch processing frameworks).
• Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra, DynamoDB).
• Solid knowledge of CI/CD pipelines, testing frameworks, observability tools (Grafana, Prometheus, ELK).
• Strong problem-solving skills and the ability to thrive in an agile, squad-based environment.

Nice To Have:

• Functional programming experience in Scala.
• Experience with caching layers, distributed storage, and message queues.
• Familiarity with AI-powered developer tools such as ChatGPT, Cursor, GitHub Copilot, or similar to boost productivity.
• Contributions to open-source projects or personal projects showcasing backend innovation.

As the IT Engineer at Plume’s Hyderabad office, you will join a global team of information technologists who are responsible for providing excellent employee experiences through rapid response and resolution, maintaining system availability, and carefully executed consolidation and implementations to minimize disruption. The ideal candidate is someone who has a passion for technology, growth, and helping people.

The IT Engineer will be a key member of the global IT team. She/he will be responsible for providing on-site support to the Hyderabad office, collaborating with peers for other offices in Asia,  and also fulfilling objectives as a member of our  global IT team.

Key Responsibilities:

• Be the main, on-site IT point of contact for the offices located in Hyderabad, India, and collaborate closely with colleagues across Plume’s offices in Asia, Europe, and North America
• Manage the inventory of assets in India; Participate in audits
• Implement and manage systems, networks, and processes
• Manage local vendor relationships with the support of the Director of IT
• Respond, troubleshoot, and remediate IT issues expeditiously, tracking all activity in tickets

Qualifications:

• 3+ years experience supporting diverse IT tooling in mid-sized organizations (400-1200 people)
• Familiarity with Google Workspace, SSO, Atlassian Suite, Slack, Zoom, MDM, Networking/wifi equipment, commonly used SaaS tools and cloud services, conference room equipment, all-hands audio/visual equipment
• Expertise setting up, deploying, repairing, and maintaining Mac, PC, and *nix systems
• Experience working with and adhering to ITIL/Service Management processes
• A solid understanding how to apply security principles using industry best practices
• Exceptional problem solving, troubleshooting skills
• Exceptional verbal, written and presentation skills are a requirement
• Exceptional customer service skills
• Demonstrated ability to seamlessly manage competing priorities
• Proven ability to think creatively, developing new ideas and forward-thinking solutions (open-minded, growth mindset)
• A humble, hungry, and smart team player ready to grow and execute

Role Overview:

Plume is seeking a Product Marketing Manager focused on Sales Enablement to lead the strategy and execution of enablement programs that empower our global go-to-market teams. In this role, you will ensure that sales teams, solution architects, partner teams, and customer-facing organizations have the messaging, training, and tools needed to communicate Plume’s value and win with customers. You will work closely with Product Management, Sales Leadership, Marketing, Customer Success, and Partner teams to translate product innovations into clear messaging, effective enablement assets, and scalable training initiatives. This role is ideal for someone who thrives in fast-moving startup environments, understands how to support both business and technical sales audiences, and has experience selling into large telecommunications providers or ISPs.

Responsibilities:

Own Sales Enablement Strategy

• Define and manage Plume’s sales enablement framework and processes

• Ensure sales teams globally understand:

• What’s new?

• Why it matters to customers?

• How to position Plume effectively?

• Drive enablement for major launches, product updates, and strategic initiatives

• Partner with Sales Leadership to align enablement with pipeline and revenue goals.

• Drive adoption of key assets needed across customer engagement process

Develop Sales Content and Messaging Guidance

Create or collaborate with peers on the core materials that help sellers communicate value, including:

• Sales talking points and pitch decks

• One-pagers and executive briefs

• FAQs and objection handling

• Competitive positioning and battlecards

• Product messaging and positioning

Deliver Global Training Programs

Design and deliver enablement across multiple channels:

• Live training sessions and workshops

• Sales kickoff and regional meetings

• On-demand video and recorded briefings

• Internal newsletters and targeted product marketing updates

• Partner and channel enablement programs

Partner Enablement

Support Plume’s channel partners, service providers, and ODM partners by delivering:

• Partner sales kits and enablement assets

• Partner training sessions and webinars

• Joint go-to-market enablement materials

Measure & Improve Enablement Impact

• Gather feedback from sales teams, partners, and customer-facing teams

• Track adoption and usage of enablement assets

• Identify best practices from top-performing sellers

• Continuously improve messaging, assets, and enablement programs

Qualifications:

• 5+ years of experience in product marketing, sales enablement, or solutions marketing

• Experience working at a startup or growth-stage software / IT company

• Experience with SaaS platforms or cloud-based services

• Experience supporting sales teams selling into telecommunications providers, ISPs, or large enterprise technology buyers

• Proven ability to translate technical capabilities into clear customer value

• Experience creating sales enablement assets, partner kits, and training programs

• Strong cross-functional collaboration skills

• Excellent written and verbal communication skills

Preferred

• Familiarity with broadband technologies, networking, WiFi, or telecom ecosystems

• Experience enabling sales engineers or technical pre-sales teams

• Experience supporting channel partners, OEMs, or ODM partners

• Experience supporting global go-to-market teams

• Experience in work-from-home first organizations

Working Model

• US-based 

• Travel as needed for sales meetings, partner events, or company gatherings (<20%).

We are unable to offer sponsorship at this time. Total Compensation package would include: anticipated base compensation range of $151,146 - $173,318 + bonus + equity + benefits. Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details. An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.
#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH

Role Description:

The Vice President of Customer Success – Americas (North and South America) is responsible for driving customer value, retention, and expansion across Plume’s service provider and enterprise customers throughout North and South America. This leader will own the post-sale customer lifecycle, ensuring successful deployment, adoption, and growth of Plume’s cloud-delivered services.

This role is both strategic and operational—leading regional customer success teams, shaping customer experience strategy, and partnering cross-functionally with Sales, Product, and Support to maximize customer outcomes and revenue growth.

Responsibilities:

Customer Outcomes & Growth

• Own customer retention, expansion, and value realization across the Americas region
• Drive adoption of Plume’s services
• Develop and execute account strategies to increase customer lifetime value
• Establish executive relationships with key customers and stakeholders

Regional Leadership

• Build, lead, and scale a high-performing Customer Success organization across North and South America
• Coach and develop regional leaders, CSMs, and technical account teams
• Align regional execution with global customer success strategy

Customer Lifecycle Management

• Oversee onboarding, implementation, adoption, and ongoing success programs
• Ensure customers realize measurable business outcomes from Plume’s platform
• Develop standardized playbooks, success metrics, and health scoring models and Quarterly business reviews internally and externally

Cross-Functional Collaboration

• Partner closely with Sales on renewals, upsells, and account planning
• Work with Product and Engineering to advocate for customer needs and influence roadmap
• Collaborate with Support and Operations to ensure world-class service delivery

Data & Performance Management

• Define and track KPIs including retention, NRR, churn, adoption, and customer satisfaction (NPS/CSAT)
• Leverage data and insights to proactively identify risks and growth opportunities
• Report regional performance to executive leadership

Qualifications:

Experience

• 12–15+ years in Customer Success, Account Management, or related leadership roles
• Proven experience leading regional or global teams in SaaS, cloud, or telecom environments
• Strong background working with service providers (ISPs, MSOs, telcos) preferred
• Demonstrated success driving retention and expansion in complex, enterprise accounts

Leadership & Skills

• Exceptional executive presence and customer-facing communication skills
• Strong commercial acumen with a track record of owning revenue outcomes
• Experience scaling teams across multiple countries and cultures
• Data-driven mindset with the ability to operationalize insights

Technical & Industry Knowledge

• Familiarity with networking, WiFi, and/or cloud-delivered services is highly desirable
• Understanding of subscription business models and platform adoption dynamics

Location

• United States (preferred)
• Willingness to travel domestically and internationally (~20–30%)

Why This Role at Plume

• Opportunity to shape customer success strategy at a category-defining AI networking company
• Direct impact on global growth and customer experience
• Work with leading service providers transforming connectivity and smart environments

Total Compensation package would include: anticipated base compensation range of $225,000 - $240,000 + commission + bonus + equity + benefits.  Benefits include: a 401k plan and a company match, basic life insurance plus unparalleled health, dental, vision and other benefits and perks. Please see here for more details.

An employee’s base salary and its position within the range may depend on a number of factors including job related knowledge, education, skills, experience and other business related considerations. Published ranges are provided in good faith at the time of posting.

This is a technical role, providing technical support to Plume’s Enterprise customers and their various technical teams.  The role covers Project/Account Management, Feature Design, implementation management of technologies and process definition. This person will be responsible for developing and maintaining expertise on the customers systems and processes as it relates to Plumes platform.

The Technical Account Manager will be required to develop and maintain an expertise in the relevant Plume products and ensure a high level of customer satisfaction.  In addition to knowledge on the Plume Products, the TAM will be expected to be the front line of communication with the customer as it relates to triaging issues, helping define requirements for new features, coordinating other Plume functions, representing Plumes platform capabilities such as Pods, Gateway Devices, APIs, Data, roadmaps and firmware integrations.  This role will support our APAC customers.

Responsibilities:

• Work closely with Service Providers, Enterprise customers and their product technical teams to develop a good understanding of the technical issues and to coordinate the resolution within Plume. Provide both strategic and day-to-day technical expertise and support for assigned accounts.
• Act as technical liaison between Plume technical teams and other vendors of Customers such as ODM’s, chipset vendors and 3rd party software providers
• Identify Platform API product enhancement opportunities based on support trends
• Provide technical post-sales support and guidance for Platform API users
• Answer set-up related and how-to questions for Platform API users
• Drive diagnosis, troubleshooting and thorough testing of reported problems that are not easily reproducible
• Lead cross-functional customer experience review sessions with Product and Engineering to support development of innovative solutions.  Communicate clear and actionable recommendations towards product improvement (including bug fixes and new features) during these sessions, and manage prioritization of these requests.
• Coordinate the definition of requirements for new features, design and ultimately development and deployment
• Help create processes and documentation for the TAM team
• Be the Subject Matter Expert for the Plume platform

Required Skills: 

• Team player
• Strong verbal and written technical communication
• Working experience in managing projects involving Gateway and CPE devices
• Strong experience in triaging issues and managing communication across cross vendor technical and product teams
• Strong understanding of cloud computing architecture, technical design, and implementations including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) delivery models
• Network management and troubleshooting skills like Serial, SSH, Telnet, Wireshark, tcpdump, NAT, Firewall, IPSec & IPtables
• Strong operating and troubleshooting knowledge across LAN/WAN technologies like switching and routing
• A demonstrated understanding of the key technology components that make up Cloud such as virtualization, networking, workloads/applications, and API’s
• Good understanding of wireless technologies like 802.11a/b/c/g/n/ac/ax
• Experience in using collaboration tools like Jira, Confluence and Slack to manage complex projects

Qualifications:

• BA/BS degree in Computer Science or related technical field or equivalent practical experience. 
• At least 3 years work experience in network operations and management and SaaS services as an Architect and Support Engineering.
• English fluency

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Plume develops and deploys cloud based control planes with scale to manage tens of millions of customer homes through some of the world’s largest Internet Service Providers. Our cloud applications include WiFi network management and optimization, device access control, network provisioning, IoT security, and end customer user interaction through mobile apps. 

The Opportunity:

Plume is hiring a security engineer to join the security team to help protect and drive the Plume mission. As a highly visible and dynamic organization, we must value and guard against damage to our internal information, our platforms, and our reputation and brand. Finally, it is paramount that we defend against loss of control or confidence in our systems, to guarantee the highest probability of success.

As a Sr. Security Vulnerability Engineer, you will focus on the technologies that ensure our networks and systems are up to industry and Plume security standards. This role will partner with various engineering, IT and stakeholder groups across Plume to ensure that the technologies and systems we build in-house or purchase are protected in a secure way that minimizes risk.

What you will do:

1. Establish a process to detect, track, prioritize, and report vulnerabilities on organizational information systems
2. Own End to End Vulnerability program, move the area into SOAR as needed.
3. Coordinate with SOC/MSSP on vulnerability triage and detection rules/alerts, coordinate mitigation efforts, and report progress
4. Identify critical flaws in applications and systems that cyber attackers could exploit
5. Conduct vulnerability assessments for networks, applications and operating systems
6. Conduct network security audits and scanning on a predetermined basis
7. Use Crowdstrike, DAST, SAST, Rapid7 to pinpoint vulnerabilities and reduce time-consuming tasks
8. Use refinement techniques to gain understanding to reduce false positives.
9. Compile and track vulnerabilities over time for metrics purposes
10. Serve as advisor to engineering and dev teams in security best practices and design.
11. Work with security and IT teams to identify threats and problem areas and create stronger and safer software and application deployments across Plume, measuring decreased risk and prevalence of issues.

Who you are: 

• Must be a Senior level person and have HANDS-ON experience as the person responsible for overseeing vulnerability Programs
• Bachelor's degree in Information Security, Computer Science or related field or equivalent work experience
• 5+ years of professional experience in vulnerability management with an education in security or other STEM discipline; 
• Experience with either Crowdstrike, Rapid7, other EDR , MDM, XDR or SIEM
• Experience with scripting in Python, Shell, Go, Javascript and ability to read APIs
• Expertise with Mac and Linux operating systems
• Understand AWS and GCP cloud resource vulnerabilities.
• Strong communication, written, presentation and interpersonal skills
• Proven ability to work unsupervised, exercise leadership, and influence change.
• You operate effectively across teams and disciplines even in highly ambiguous situations with a rack record of getting things done quickly and with quality

This is a work-from-office / In-Office role based in our Hyderabad, India location.

Job Summary:

Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW).  The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team.

The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery.

Primary Responsibilities:

• Execute all technical components of the solution as defined in the SOW
• Configure, validate, and optimize Plume platform components for ISP deployments
• Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems
• Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation
• Troubleshoot and resolve technical issues during installation, integration, and testing phases
• Serve as the primary technical resource during implementation
• Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment
• Provide guidance and technical recommendations throughout the deployment lifecycle
• Communicate complex concepts clearly to technical and non-technical stakeholders
• Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation
• Produce detailed as-built documentation for use by customers and internal teams
• Provide structured knowledge transfer sessions for customer technical teams
• Deliver light training on system operation, configuration workflows, and best practices
• Conduct system, integration, regression, and acceptance testing aligned to SOW requirements
• Validate end-to-end solution performance, data flows, and reliability prior to launch
• Create and execute test plans, tracking defects and ensuring resolution
• Ensure deployment quality meets or exceeds Plume standards
• Work with PreSales Architects to align solution design with implementation details
• Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies
• Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting
• Provide technical feedback to improve Plume’s products, tools, and deployment processes
• Prepare all technical documentation required for Customer Success handoff
• Ensure customer environments are fully validated and stable before transition
• Support early operational ramp-up and address lingering issues to guarantee a clean handover

Qualification Requirements:

• 8+ years of experience as a Professional Services Engineer, Implementation Engineer, Systems Engineer, Network Engineer, or similar technical role
• Strong technical skills with ISP environments including networking, Wi-Fi, routing, switching, cloud architecture, OSS/BSS, authentication, and provisioning systems
• Hands-on experience configuring and debugging network devices, CPE, or cloud-managed platforms
• Experience with APIs, JSON, scripting, and integration workflows
• Excellent communication and customer interaction skills
• Ability to produce detailed technical documentation and deliver training
• Strong problem-solving skills and the ability to diagnose complex issues

Preferred:

• Wi-Fi and home network expertise, including wireless optimization and troubleshooting
• Experience with large-scale ISP deployments or partner ecosystem integrations.
• Knowledge of Linux, command-line tooling, or automation frameworks
• Familiarity with cloud services, microservices, or distributed systems
• Experience with Plume’s product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
• Background in customer-facing consulting or professional services delivery

Success Indicators:

• High-quality, on-time technical implementation aligned with SOW requirements
• Clear and complete technical documentation delivered to customers and Customer Success
• High customer satisfaction with technical execution and knowledge transfer
• Low number of escalations during or after handoff
• Strong internal feedback from PreSales Architects, PMs, Engineering, and Customer Success
• Consistent adherence to Plume deployment best practices

Job Summary:

Plume is seeking a hands-on, technically skilled Professional Services Engineer to implement Plume solutions for ISP customers. This role works directly with customers, partners, and cross-functional teams to configure, integrate, test, and validate solutions defined in the Statement of Work (SOW).  The Professional Services Engineer also produces technical documentation, provides knowledge transfer and training, collaborates closely with Project Managers and Pre-Sales Architects, and ensures a smooth handoff to the Customer Success Team.

The ideal candidate is a highly technical, customer-facing person that possesses deep problem-solving skills, excellent communication, and strong ownership of solution delivery.

Primary Responsibilities:

• Execute all technical components of the solution as defined in the SOW
• Configure, validate, and optimize Plume platform components for ISP deployments
• Integrate Plume solutions with customer systems including OSS/BSS, authentication, provisioning, and monitoring systems
• Conduct API-based integrations, data mapping, configuration scripting, and end-to-end functional validation
• Troubleshoot and resolve technical issues during installation, integration, and testing phases
• Serve as the primary technical resource during implementation
• Work directly with customer engineering, NOC, operations, and partner teams to ensure solution readiness and alignment
• Provide guidance and technical recommendations throughout the deployment lifecycle
• Communicate complex concepts clearly to technical and non-technical stakeholders
• Develop customer-specific implementation guides, configuration records, runbooks, and integration documentation
• Produce detailed as-built documentation for use by customers and internal teams
• Provide structured knowledge transfer sessions for customer technical teams
• Deliver light training on system operation, configuration workflows, and best practices
• Conduct system, integration, regression, and acceptance testing aligned to SOW requirements
• Validate end-to-end solution performance, data flows, and reliability prior to launch
• Create and execute test plans, tracking defects and ensuring resolution
• Ensure deployment quality meets or exceeds Plume standards
• Work with PreSales Architects to align solution design with implementation details
• Collaborate with Project/Program Managers on timelines, risks, issues, and technical dependencies
• Interface with Engineering, Support, and Customer Success teams for escalations, bug triage, or advanced troubleshooting
• Provide technical feedback to improve Plume’s products, tools, and deployment processes
• Prepare all technical documentation required for Customer Success handoff
• Ensure customer environments are fully validated and stable before transition
• Support early operational ramp-up and address lingering issues to guarantee a clean handover

Qualification Requirements:

• 8+ years of experience as a Professional Services Engineer, Implementation Engineer, Systems Engineer, Network Engineer, or similar technical role
• Strong technical skills with ISP environments including networking, Wi-Fi, routing, switching, cloud architecture, OSS/BSS, authentication, and provisioning systems
• Hands-on experience configuring and debugging network devices, CPE, or cloud-managed platforms
• Experience with APIs, JSON, scripting, and integration workflows
• Excellent communication and customer interaction skills
• Ability to produce detailed technical documentation and deliver training
• Strong problem-solving skills and the ability to diagnose complex issues

Preferred:

• Wi-Fi and home network expertise, including wireless optimization and troubleshooting
• Experience with large-scale ISP deployments or partner ecosystem integrations.
• Knowledge of Linux, command-line tooling, or automation frameworks
• Familiarity with cloud services, microservices, or distributed systems
• Experience with Plume’s product ecosystem (OpenSync, HomePass, WorkPass, Haystack, etc.) is a strong plus
• Background in customer-facing consulting or professional services delivery

Success Indicators:

• High-quality, on-time technical implementation aligned with SOW requirements
• Clear and complete technical documentation delivered to customers and Customer Success
• High customer satisfaction with technical execution and knowledge transfer
• Low number of escalations during or after handoff
• Strong internal feedback from PreSales Architects, PMs, Engineering, and Customer Success
• Consistent adherence to Plume deployment best practices

#RemoteWork #LI-Remote #WorkFromHome #RemoteJob #WFH

Senior Software Engineer - Firmware

Plume’s Core Engineering team is looking for a bright and ambitious Firmware Engineer to continue delivering industry-leading innovation for large-scale ISP solutions at a rapid pace. Due to the massive scale requirements of our platform, you will be solving challenging problems on a daily basis using cutting-edge technologies and advanced architectural patterns involving distributed systems, reactive streaming, and stateful services. In addition, you will provide end-to-end solutions that involve various emerging System-On-Chips, Network and Device Drivers, Kernel, Operating System, SDKs like RDK-B, PrplOS and firmware based applications (native and container based) with connectivity to high scalable cloud based SAAS platforms and beyond. This is a high-impact and customer-facing role with immense growth opportunities and will truly put your software engineering skills to the test.

What You’ll Do:

• Participate in all stages of the software design lifecycle working in multi-disciplinary teams spanning cloud, embedded devices, front-end web/mobile, data, and product
• Interface with the customer on a regular basis and understand their problems and surgically solve them in any software layer possible
• Understand Broadband industry standards like TR-369, TR-069, TR-181, Wi-Fi Alliance EasyMesh, EasyConnect, Wi-Fi 7 etc.
• Understand, excel and represent Plume to external organizations like RDK-B, BBF, PrplOS, IETF etc.
• Get involved in architectural discussions with internal and external stakeholders 
• Design and develop high quality, maintainable code, and perform peer code reviews
• Solve challenging scale, integration, and architectural problems
• Deploy, operate, and troubleshoot applications in emulated and/or physical lab and/or customer setup

What You’ll Bring:

• 8+ years of industry experience in writing production quality firmware code for Wi-Fi and/or networking devices
• High proficiency in writing idiomatic code with experience in C/C++
• Thorough understanding of L2/L3 and L4 Networking Layers and 802.11.
• Experience working on Wi-Fi access points, developing on Linux OS, open source router platforms such as OpenWRT, RDK, PrplOS
• Strong understanding of algorithms, data structures, object-oriented programming and embedded systems
• Fundamental understanding of computer networking, operating systems, and databases
• Strong analytical and problem-solving skills
• Strong oral and written communication skills

Full-time position
Hybrid role, 3 days a week in our Ljubljana, Slovenia office. 

Life at Plume

At Plume, we believe that technology isn't about moving faster; it's about making life’s moments better. Which is why we’ve built the world's first and only open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at a massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. 

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

Senior Technical Program Manager

We're looking for a Senior Technical Program Manager to take the wheel on some of our most exciting and high-impact initiatives - spanning automation, AI, and CI/CD. You'll be the connective tissue across engineering teams, making sure the right things get built, shipped, and measured.

This isn't a role for someone who likes to stay in the background. You'll drive clarity in ambiguous situations, call out blockers before they become fires, and help teams move faster without cutting corners.

Responsibilities

Program Management & Execution

• Own end-to-end planning, tracking, and delivery of programs across automation, AI, and CI/CD domains.
• Define and maintain program roadmaps, milestones, dependencies, and success metrics.
• Run crisp, efficient rituals (standups, reviews, retrospectives) that actually move things forward.
• Proactively surface risks and drive mitigation plans before issues escalate.

CI/CD & Automation

• Partner with engineering teams to track and accelerate initiatives that improve CI/CD pipelines, release velocity, and deployment reliability.
• Champion automation-first thinking across the SDLC — from testing and build pipelines to monitoring and incident response.
• Measure and report on pipeline health, lead time, and deployment frequency.

AI Initiatives

• Manage programs introducing AI-driven tools and workflows into engineering processes.
• Track adoption and impact of AI-enabled development tools and automation frameworks.
• Coordinate cross-team integration of AI technologies into engineering platforms.

Cross-Functional Leadership

• Serve as the primary point of coordination across engineering, product, SRE, and leadership stakeholders.
• Build strong working relationships across time zones and disciplines — you know how to get alignment without being the bottleneck.
• Communicate program status clearly and confidently to both technical and non-technical audiences.
• Drive a culture of accountability, transparency, and continuous improvement.

Qualifications

• 5+ years of experience in technical program management, with a track record of delivering complex, cross-functional programs.
• Deep Jira expertise, including project configuration, custom workflows, dashboards, and advanced JQL querying, with the ability to leverage Jira data (velocity trends, cycle time, sprint burndown) to drive decisions and proactively identify risks such as scope creep.
• Proven experience driving end-to-end Agile delivery for technical programs, including facilitating sprint planning (capacity planning, backlog refinement, story estimation), daily stand-ups, sprint reviews, and retrospectives that translate into measurable improvements across automation, AI, and CI/CD initiatives.
• Excellent written and verbal communication skills in English, with the ability to adapt messaging appropriately for different audiences, from senior executives to technical stakeholders such as staff engineers.
• Strong project management skills with the ability to bring structure and clarity to complex initiatives, maintain a high level of attention to detail, and consistently deliver outcomes within defined timelines.

Bonus points if you have:

• Experience in SaaS, networking, or connected devices.
• Familiarity with agile and scaled agile frameworks.
• Background working across globally distributed teams.
• Strong grasp of CI/CD concepts, DevOps practices, and the software development lifecycle.
• Hands-on experience managing AI or data-driven initiatives (you don't need to write the models, but you need to understand the landscape).

Why Plume

• Work on technology that reaches millions of real people in their homes every day.
• Hybrid flexibility — we believe in in-person collaboration and personal autonomy.
• A culture that values directness, curiosity, and getting things done.
• Competitive compensation, equity, and benefits.

About the Role

Plume’s Core Engineering team is looking for a Senior Wireless Firmware Engineer with deep expertise in WiFi driver development to lead innovation for large-scale WiFi and broadband solutions.

You will work across embedded firmware, wireless drivers, and system-level software to enable high-performance, scalable, and reliable WiFi experiences. This is a high-impact senior role where you will lead complex initiatives in wireless networking, performance optimization, and large-scale deployments, while mentoring other engineers and influencing system architecture.

What You’ll Do

- Lead design and development of WiFi firmware and driver architecture for next-generation wireless platforms

- Own critical components of the WiFi stack and drive technical direction across projects

- Mentor junior engineers and provide technical guidance across firmware and driver domains

- Design, develop, and optimize WiFi firmware and low-level wireless drivers

- Work on IEEE 802.11 stack (WiFi 4/5/6/6E/7), including MAC/PHY layers

- Debug and optimize WiFi drivers with chipset/SoC vendors

- Analyze network behavior and improve performance (throughput, latency, reliability)

- Participate in full software lifecycle: design, development, testing, deployment, and support

- Troubleshoot complex system-level issues across firmware, drivers, and networking stacks

Required Qualifications

- BS/MS/PhD in Computer Science, Electrical Engineering, or related field

- 8+ years of experience in embedded systems, firmware, or driver development

- Proven experience leading complex technical projects end-to-end

- Strong expertise in C/C++

- Deep experience with WiFi driver development at chipset/SoC level

- Strong understanding of Linux kernel and networking stack

- Deep knowledge of IEEE 802.11 MAC and PHY layers

- Experience with OpenWRT, RDK, or OpenSync

- Strong debugging and performance optimization skills

Preferred Qualifications

- Experience with Broadcom, Qualcomm, or MediaTek WiFi chipsets

- Experience with mesh networking and large-scale deployments

- Knowledge of MU-MIMO, OFDMA, beamforming, WiFi 7

- Python or scripting for automation

- Familiarity with cloud-managed networking systems

What You Bring

- Strong ownership and leadership mindset

- Ability to solve complex, ambiguous problems

- Experience mentoring engineers

- Excellent communication and collaboration skills

- Passion for building high-performance wireless systems

This role is fully remote but requires someone to reside in EST. Unfortunately, we are not offering sponsorship at this time. 

The total compensation package would include an anticipated compensation range of $140,000.00 - $150,000.00, plus bonus, equity, and benefits.  Benefits include: a 401 (k) plan and a company match, basic life insurance, plus unparalleled health, dental, vision, and other benefits and perks. An employee’s base salary and its position within the range may depend on several factors, including job-related knowledge, education, skills, experience, and other business-related considerations. Published ranges are provided in good faith at the time of posting.

#LI-Remote, #RemoteJobs, #WorkFromHome, #RemoteWork,  #WFH