The Budtender is responsible for creating a world-class customer experience for all customers. The Budtender will promote a positive, customer service-oriented, and compliant work environment. This position is accountable for executing initiatives that achieve all hospitality and operational goals at Verilife/LivWell retail locations.

The Budtender is responsible for compliance with all policies, Standard Operating Procedures, state and local regulations and all other operational objectives of the business, ensuring the safety and security of PharmaCann/Verilife patients, customers, employees, vendors and facilities, as well as receiving orders, inventory, executing visual standards and presentation needs to customer/patient requirements, product performance, along with sales and marketing objectives.

The Budtender must be passionate about their role and have a strong willingness to help people become educated about cannabis. Pay for this role starts at $19.29/hour

Essential Functions/ Responsibilities

• Meet and exceed personal sales volume and KPI goals
• Add value to the team by being an authentic and confident self-leader who strives to execute our world-class hospitality program by driving a positive service experience through building relationships, exhibiting empathy and providing solutions
• Drive repeat business through strong local networking and customer data capture, patient confidence inspiration, and building of patient loyalty 
• Maintain up to date knowledge on products and industry knowledge, including cannabis laws and regulation 
• Execute high customer experience standards, to include a world-class culture and industry-leading customer engagement through strong sales techniques and product knowledge 
• Maintain the store in a clean, organized and safe manner with special attention paid to merchandising standards 
• Accountable for accurately utilizing the Verilife/LivWell Point of Sale system, including state systems and new customer files 
• Execute customer transactions with high attention to detail and ensure accuracy in register transactions 
• Adheres to strict check-in procedures per state regulations 
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly 
• Execute and follow up on operational standards and policies and procedures 
• Prepare and package orders for customers, merchandising and restocking 
• Receive, count, and document inventory deliveries and accurately file manifests after delivery
• Perform and assist with audits and inventory control functions
• Ensure compliance with all safety and security of all associates, patients, customers, and vendors while on-premises and all operational policies are upheld within retail stores 
• Vigilantly performs all entry/exit control protocols 
• Monitors electronic surveillance and security alarm systems 
• Review and investigate POS analytical reports 
• Must be able to accommodate flexible scheduling expectations including weekend, evening, and holiday schedules
• Dependent upon the state and/or location, this position may be required to hold a current driver’s license and maintain a good driving record
•  Adheres to company dress code guidelines 
•  Projects a positive image of the organization to employees, customers, industry, and community 
•  Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Competencies and Qualifications 

• Minimum 21 years of age (or as required by state regulations) 
• High School diploma or GED required; Bachelor's Degree is preferred and/or an equivalent combination of education and/or experience 
• Minimum 2 years’ retail experience with customer service in a fast-paced retail environment 
• Strong analytical skills to assess data, facts and figures 
• Strong attention to detail and able to record information accurately 
• Ability to troubleshoot problems and resolve in a calm, professional and courteous manner 
• Strong computer-based skills
• Intermediate-level math skills 
• Proven expertise and experience to accurately manage a POS system 
• Excellent Time Management and sense of urgency 
• Business-minded personality 
• Must have strong interpersonal skills to greet and manage patient/customer or employee interactions
• Steady employment history 
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements 
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check (state specific) 
• Communicates well with employees, customers and patients
• A positive attitude, highly motivated and ethical individual 
• Exceptional customer service skills, including ability to escalate employee, patient or customer issues properly or to the proper personnel/management
• Regular and on time attendance 
• Must be able to accommodate flexible scheduling expectations including weekend, evening and holiday schedules 
• Bilingual is a plus for specific locations 

Working Conditions/Physical Requirements

This position operates in a professional store environment. This position routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires long work hours, weekends, nights, overtime as needed, holidays and open work availability. In addition, this position may require minimal travel. This position may be required to work outdoors and/or during inclement weather. While performing the duties of this job, this position is regularly required to visually observe, speak and listen. In addition, this position is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds. 

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Starting pay: $19.50/hr

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Detail Oriented
• Sense of Urgency
• Consulting Skills
• Global and Cultural Awareness 
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Education and Experience Requirements

Education:

• High School Diploma or equivalent required.

Work Experience:

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Fun attitude and strong work ethic.
• Strong attention to detail and must have a team-player mentality.
• Ability to creatively cultivate long- term customer relationships.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.

Job Summary

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Must obtain and maintain state agent requirements  

Pay is $21/hr

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

The Front of House Manager  is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

Essential Functions/ Responsibilities 

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the PharmaCann Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Competencies and Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Starting pay $21/hr

Working Conditions/Physical Requirements 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen.  This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

The customer experience begins and ends with the Budtender. The Budtender provides exceptional service to all customers and patients through product education and recommendations. The budtender is responsible for promoting a work environment that is positive, fun and rewarding for both the team and customers.

Starting pay is $19.29/hr

Essential Duties

• Embody LivWell core values and project that onto customers by exhibiting excellent customer service skills
• Execute selling standards to achieve individual sales goals and contribute to team’s daily sales goals
• Provide excellent customer service by answering questions, offering assistance, suggesting items and providing product information with a smile
• Assist customers with requests in store and on the phone
• Verify customer identification/paperwork and accurately create/update customer profiles
• Create brand loyalty by introducing the LivWell rewards program to every customer
• Cross-sell products to increase purchase amounts
• Educate customers about current promotions and events
• Solicit feedback on service levels through use of Happy or Not and Google reviews
• Ensure the sales floor is properly stocked and the presence of the store is clean and organized
• Communicate serious customer concerns to the management team 
• Accountable for utilizing store technology, POS and online ordering systems.
• Accountable for cash handling on shift, processing online and in store sales, counting out registers, recording accurate sales numbers in POS and reporting tips accurately
• Responsible to utilize Company tools, Intranet and Learn Brands for ongoing product training and company news and updates.
• Responsible for utilizing HR platforms to review schedules and record time cards accurately.

Compliance and Reporting:

• Responsible for abiding by all company policies and procedures
• Ensure compliance with all local, state and federal regulations
• Responsible for maintaining compliance and communicating compliance issues effectively
• Assist management team in correcting any known inventory issues to ensure compliance.

Education and Experience Requirements
Education

• High School Diploma or equivalent required.

Work Experience:

• One or more years of work experience in a related industry or work environment is preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish preferred.
• Exceptional customer service skills.
• Knowledge of local, state and federal laws relating to key areas of responsibility.
• Knowledge of basic computer skills, Point of Sale software and cash management.
• Fun attitude and strong work ethic.
• Strong attention to detail and must have a team-player mentality.
• Ability to creatively cultivate long- term customer relationships.
• Regular and on-time attendance is required.
  Required Certificates, Licenses, and Registrations:
• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department
  of Revenue, MED

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to lift and move up to 25 pounds occasionally.
• Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location movement.
• Flexibility to support other retail locations within 25 mile radius.

The Assistant General Manager directly manages the FOH and BOH Managers and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty, and leadership development), product (visual presentation, product performance, and promotions),  and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The Assistant General Manager is responsible for overseeing the financial success of the store and is accountable to P&L results. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth. The Assistant General Manager must also have experience in assessing, recruiting and screening talent. In partnership with the General Manager, the Assistant General Manager is responsible for all aspects of the business. 

Starting pay for this role is $57,784

Duties and responsibilities 

Performance: 

• Meets or exceeds goals related to total store sales, profitability, and operational excellence 
• Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload 
• Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits
• Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results
• Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources  to improve and grow the business 

People: 

• Creates and ensures a cohesive, respective, professional, and high integrity work environment 
• Recruits, interviews, hires and retains a diverse team of top talent 
• Utilizes candidate tracking system for open roles within the dispensary
• Aligns the right people in the right roles
• Trains, coaches, and develops all team members using company programs, tools, and resources 
• Provides performance feedback, manages employee disciplinary and separation matters
• Creates an environment that inspires and encourages the growth and engagement of associates 
• Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates 
• Promotes a culture of teamwork by working alongside the management team, establishing priorities,and providing clear direction 

Operations:

• Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standards 
• Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right  times in order to provide an exceptional customer experience, reduce loss, and execute company directives 
• Partners with FOH and BOH Managers on onsite security scheduling needs 
• Protects company assets and minimizes loss by ensuring all store standards and operating procedures are met,  including workplace safety, inventory control, compliance, and loss prevention 
• Performance management and coaching of team members on poor performance and violation of company and  compliance policies in partnership with the General Manager and HRBP 
• Supports continuous improvement by implementing company programs and influencing end-users buy-in 
• The Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer 
• Projects a positive image of the organization to employees, customers, industry, and community 
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives 
• This role may be required to assist with other duties as assigned as well as in other functions of the operation  
• including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual  merchandising, and as interim GM for other locations or while GM is not in store 

Qualifications & Competencies  

• Minimum 21 years of age 
• Bachelor’s degree in business or operations management or a related field preferred. 
• 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred 
• 2+ years PharmaCann management experience will be considered 
• Demonstrated ability to achieve store selling goals and metrics 
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to  the needs of the business 
• Comfortable and confident making decisions and mediating conflict within a team environment
• Utilize cross-functional business partners to support business needs 
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities 
• Exceptional interpersonal communication (both written and verbal) and customer service skills 
• Ability to identify top talent and train/develop/retain great people 
• Proficient in windows - based software such as Excel, Word and Outlook 
• Business Acumen 
• Ethical Conduct 
• Leadership 
• Relationship Management 
• Performance Management 
• Personal Effectiveness/Credibility 
• Consulting Skills 
• Global & Cultural Awareness 
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check 

Working conditions 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work, and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory. 

Physical requirement

• Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed 
• Ability to climb step stools and ladders 
• Ability to stand/walk for long periods at a time 
• Possess manual dexterity and hand - eye coordination

The Assistant General Manager directly manages the FOH and BOH Managers and is accountable for all aspects of managing a single retail store (as well as all other projects/duties as assigned). This position reports directly to the General Manager and is responsible for developing a high-performing team that consistently delivers top-line sales growth. This leader drives the business through a focus on Front of House (customer service, sales training, product knowledge, loyalty, and leadership development), product (visual presentation, product performance, and promotions),  and Back of House (receiving orders, policy and procedures, expense control, compliance, and loss prevention). This position requires a passion for process excellence, a drive for results, and the ability to lead and influence. The Assistant General Manager is responsible for overseeing the financial success of the store and is accountable to P&L results. The Assistant General Manager is responsible for responding to business needs and strategizing around business trends in order to drive profitable top-line sales growth. The Assistant General Manager must also have experience in assessing, recruiting and screening talent. In partnership with the General Manager, the Assistant General Manager is responsible for all aspects of the business. 

Salary is $68,000 to $72,000

Duties and responsibilities 

Performance: 

• Meets or exceeds goals related to total store sales, profitability, and operational excellence 
• Forecasts and adjusts payroll to maximize productivity, achieve sales & payroll goals, and complete workload 
• Builds a team that embodies the PharmaCann/Verilife brand by delivering exceptional service and driving customer loyalty, therefore, increasing return visits
• Reviews and interprets financial and operational reporting regularly which includes sales reporting and reviewing audit results
• Identifies underperforming metrics and develops strategies that leverage company programs, tools, and resources  to improve and grow the business 

People: 

• Creates and ensures a cohesive, respective, professional, and high integrity work environment 
• Recruits, interviews, hires and retains a diverse team of top talent 
• Utilizes candidate tracking system for open roles within the dispensary
• Aligns the right people in the right roles
• Trains, coaches, and develops all team members using company programs, tools, and resources 
• Provides performance feedback, manages employee disciplinary and separation matters
• Creates an environment that inspires and encourages the growth and engagement of associates 
• Models an environment of open communication by sharing enterprise strategy and corporate messaging to associates 
• Promotes a culture of teamwork by working alongside the management team, establishing priorities,and providing clear direction 

Operations:

• Ensures compliance with PharmaCann policies, regulations, procedures, and compliance standards 
• Uses the company's scheduling tool as directed to schedule the right associates in the right places, at the right  times in order to provide an exceptional customer experience, reduce loss, and execute company directives 
• Partners with FOH and BOH Managers on onsite security scheduling needs 
• Protects company assets and minimizes loss by ensuring all store standards and operating procedures are met,  including workplace safety, inventory control, compliance, and loss prevention 
• Performance management and coaching of team members on poor performance and violation of company and  compliance policies in partnership with the General Manager and HRBP 
• Supports continuous improvement by implementing company programs and influencing end-users buy-in 
• The Assistant General Manager may perform other related duties as required by the Company, field leadership, and especially with regard to serving the customer 
• Projects a positive image of the organization to employees, customers, industry, and community 
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives 
• This role may be required to assist with other duties as assigned as well as in other functions of the operation  
• including but not limited to: call center, inventory, sales consulting, delivery acceptance, outreach, security, visual  merchandising, and as interim GM for other locations or while GM is not in store 

Qualifications & Competencies  

• Minimum 21 years of age 
• Bachelor’s degree in business or operations management or a related field preferred. 
• 3+ years of managerial experience in a high-volume retail-based industry with a customer-centric approach is preferred 
• 2+ years PharmaCann management experience will be considered 
• Demonstrated ability to achieve store selling goals and metrics 
• Proven ability to drive sales results, able to analyze selling reports, identify business trends and react quickly to  the needs of the business 
• Comfortable and confident making decisions and mediating conflict within a team environment
• Utilize cross-functional business partners to support business needs 
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities 
• Exceptional interpersonal communication (both written and verbal) and customer service skills 
• Ability to identify top talent and train/develop/retain great people 
• Proficient in windows - based software such as Excel, Word and Outlook 
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check 

Working conditions 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position regularly requires a flexible schedule, long hours, weekend work, and holiday availability. Ability to travel to other store locations (if needed) and attend district meetings. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the territory. 

Physical requirement

• Ability to bend, lift, open and move product and fixtures up to 50 lbs., as needed 
• Ability to climb step stools and ladders 
• Ability to stand/walk for long periods at a time 
• Possess manual dexterity and hand - eye coordination 

Direct reports 

This position directly manages the FOH Manager and BOH Manager and is responsible for the performance management and hiring of the employees within each department.

Purpose

The Production Assistant is responsible for providing assistance and support towards the Buckeye Lake, OH Cultivation Facility by independently and collaboratively providing a full range of administrative, event, clerical, and office support. When done with tasks for the week, this role will also support the General Manager with production tasks as needed.  This position must fulfill their role with efficient productivity and accuracy.  The Production Assistant role must participate in their job with professionalism and safety, consistently.  This position will report to the General  Manager, along with supporting the administrative requests from management of the cultivation facility.

Pay for this role is $18/hour

Essential Duties

Procedures & Tasks

• This role will be responsible for prompt availability, support, and assistance to the General Manager and leadership of the cultivation facility. These duties include, but are not limited to the following, front office reception and administration, facility and company data organization tasks, assisting with facility staff and event coordination, providing support for projects, and contributing to the general efficiency of the organization.
• Contribute by increasing team efficiency by giving support both operationally and administratively. The assistant is expected to assist with daily tasks that are contributing to the general efficiency of the company.
• Assisting with the direction of company policies to maximize efficiency and minimize errors.
• This role will be instructed to schedule meetings and travel for leadership and executives, as well as, compile business-related information.
• This role will support the leadership of the facility towards the hiring and onboarding process, assisting with documentation transfer and communication. This role will be asked to support Orientation classes and presentations as needed.
• Support the communication and updates of policies and procedures through documentation and notices.
• Prepare to support the checking-in, hosting, and coordination of events, tours, and inspections of the cultivation facility. Support the coordination and organization of company lunches and events.
• Responsible for the management of the parking lot by giving proper notifications as needed, providing updates, and communicating concerns with leadership as necessary.
• Promote a healthy work environment that is positive, compliant, and aligning with PharmaCann’s mission, values, and practices.
• Support the organization and coordination of adding, editing, and removing signage for the facility.

Workspace and Material Maintenance

• Support the leadership of the facility with coordination and communication towards the general maintenance and upkeep of the facility.
• Support the leadership with documentation and signage directions to ensure facility upkeep and organization.
• Support the leadership and facility towards the stocking and organization of resources and supplies.
• Support and communicate any noticeable environmental, safety, or compliance concerns to the General Manager. Finding solutions to resolve and maintain best practices.
• Participate and support associates with a safe, well maintained, and organized work area.

Compliance and Reporting

• Properly organize documents and files appropriately to ensure organization towards all city and state regulations and company policies. Support the updating and organization of company files, including, but not limited to, SOPs, job descriptions, and termination paperwork.
• Supporting and coordinating the instructed procedures to maintain compliance and safety. Any compliance or safety mistake or error created must be addressed, reported, and resolved.  Support the communication with appropriate leadership to ensure resolution.

Supervision

• Works under the direct supervision of the General Manager.
• This position will be asked to support the guidance and training of associates at the facility, but this position will not be asked to discipline employees.

Job Requirement

• This position is expected to support the facility to perform duties at a highly productive and efficient pace, consistently.
• Must be eligible for the position based on state and federal laws and regulations.

Working Conditions

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move about a typical office, manufacturing and warehouse environment.
• Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 30 pounds occasionally.
• Consistent on-time attendance for all scheduled shifts. Prepared for full-time, 40 hour work weeks within this position, regularly.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Job Qualifications

Work Experience

• Preferred experience in an administrative or clerical role for at least 1 year.
• Preferred experience employed with PharmaCann for at least 1 year.
• 3+ years of work experience in a related industry or work environment preferred.
• Demonstrates ability to consistently achieve productivity and performance requirements.
• Demonstrates high attention to detail and organizational skills.
• Demonstrates professional and respectful demeanor towards others. Demonstrates respectful verbal and written communication capability. Demonstrates the ability to host and guide individuals in settings of tours and events.
• Knowledge and background in cannabis cultivation preferred.
• Ability to create, utilize, and modify electronic documents.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and university, handle various types of media and equipment, and visually or otherwise identify, observe and assess.
• Knowledge of local, state, and federal employment laws relating to key areas of responsibility.

Education

• High School Diploma or equivalent required.
• Associates Degree or Administrative certification preferred.

Skill Sets Preferred for Position:

• Administrative and Organizational Skills
• Data Entry and Computer Usage Proficient
• Approachable and Effective Communicator
• Large group coordination skills
• Proactive, Highly Assertive and Creative
• Ability to Work on Multiple Projects at Once
• Teamwork
• Professionalism
• Problem Solving and Decision Making
• Quality, Compliant, and Safe Results
• Willing to give and take Direction

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems

• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Detail Oriented
• Sense of Urgency
• Consulting Skills
• Global and Cultural Awareness 
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements 

Pay is $19.50/hr

Working conditions

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen.  This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

Physical requirements

N/A

Direct reports

Cannabis Sales Consultants

The Front of House Manager  is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Front of House Manager is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Essential Functions/ Responsibilities 

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the PharmaCann Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Competencies and Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Communication Proficiency
• Excellent Time Management
• Detail Oriented
• Sense of Urgency
• Consulting Skills
• Global and Cultural Awareness
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Pay is $27/hr

Working Conditions/Physical Requirements 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen.  This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Starting pay for this role is $19.50/hour

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Education and Experience Requirements

Education:

• High School Diploma or equivalent required.

Work Experience:

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.

Purpose

This position is responsible for executing their daily role performing farming tasks within the Farm department to achieve the weekly objectives in the cannabis cultivation. The Cultivation Technician role must participate in their job with professionalism and safety, consistently. The Cultivation Technician will report to the Lead of Farm and Supervisor of Production.

Pay for this position starts at $17/hr

Essential Duties

Procedures & Tasks

• This position is responsible for performing different farming tasks at a large scale cannabis cultivation. Tasks may include farming plants, transferring plants at points of lifecycle, harvesting plants, and cleaning of the cultivation. Supporting the perpetual cannabis production workflow.  
• This position will be trained thoroughly to perform the assigned tasks. Tasks include a variety of ergonomic positions, lifting, sitting, and reporting data to support the upkeep of the cultivation.
• This position is expected to perform tasks in a timely manner, accurately, safely, and compliant. This position will be responsible for participating in their role throughout the scheduled shift, consistently.
• Cleaning and maintaining all areas, equipment, and material throughout the cultivation.
• Other duties as assigned, including, but not limited to assisting other departments to help facilitate the additional and/or supplemental work, such as, Production dept tasks, Post Harvest dept tasks, cleaning, and light maintenance as needed throughout the facility.

Training Requirements

• This position will follow the direction and training by the Lead of Farm and/or Supervisor of Production assigned to the Holliston, MA cultivation facility. The role is expected to engage in proactive participation to be able to achieve the cultivation practices, consistently and compliant.
• Training towards PharmaCann’s mission statement and leadership development.
• Understanding how to compliantly operate within the cultivation based on the state laws and regulations.

Workspace and Material Maintenance

• This position is responsible for the upkeep of the cannabis cultivation, and reporting of malfunctions within the cultivation area.
• This position is responsible for utilizing equipment and supplies provided by leadership properly, as trained. This position must report to leadership when the equipment operating with is malfunctioning.
• Responsible for sanitizing, cleaning, and maintaining of cultivation equipment and cultivation area as instructed.
• Direct the communication and reporting of plant health issue concerns with the Manager of Farm for proper awareness of organization and analysis.

Compliance and Reporting

• Take instruction from Farm leadership towards upholding current laws and regulations for the cultivation facility. Adapt to updated laws and regulations to implement safe and effective practices to sustain highest quality standards and efficiencies.
• Support the organizing and securing of all METRC tags and harvest batches.
• Take instruction from leadership with updating and tracking all required information in the Farm department logs and spreadsheets daily.
• Any compliance or safety mistake or error created must be addressed, reported, and resolved. Communication with appropriate leadership to ensure resolution.

Supervision

• Works under the direct supervision of the Lead of Farm and Supervisor of Production.
• This position is expected to follow and obey the company policies.

Working Conditions

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move about an indoor agricultural, typical manufacturing and warehouse environment. This position is part of a fast paced environment. Working in warmer, agricultural conditions, wearing cover-all uniforms for protective layering.
• Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 50 pounds occasionally.
• Consistent on-time attendance for all scheduled shifts. Prepared for full 40 hour week working scheduled shifts with occasional overtime shifts to complete daily and weekly objectives.

Job Qualifications

Work Experience

• Preferred at least 1 year of prior agricultural or manufacturing experience to apply.
• Experience working in a fast-paced production environment required.
• Demonstrates ability to consistently achieve productivity and performance requirements.
• Demonstrates professional and respectful demeanor towards others. Demonstrates respectful verbal and written communication capability.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.
• Knowledge of local, state, regional states, and federal employment laws relating to key areas of responsibility.

Education

• High School Diploma or equivalent required.

Skill Sets Preferred for Position:

• Manufacturing or agricultural experience
• Problem solving team player
• Professional, quality, compliant, and safe decision making
• Willing to take direction
• Thrives in a fast paced environment

Purpose

The Trim Technician is responsible for a variety of different tasks that prepare the product for the next phase of processing. This position will be responsible for effectively communicating with the Trim Supervisors, and fellow team members to achieve all daily tasks.  The focus of the Trim Technician is to meet daily productivity goals, and ensure a quality product while maintaining all compliance requirements. The Trim Technician is expected to follow all standard operating procedures, take direction from supervisors and management, as well as operate under the highest standards of compliance and professionalism.

The starting rate for this position is $19 an hour.

Essential Duties

• Take instructions and follow direction as delegated by supervisors and management to meet daily and weekly, individual and team production and quality standards.
• Maintain a clean and organized work environment.
• Work in a timely manner and strive to increase productivity.
• Maintain a culture of professionalism.
• Confirming METRC tags and data sets, as well as recording data for the Analytics and Post Harvest departments.
• Follow standard operating procedures including but not limited to: methods of trimming, proper sequencing and tools, proper handling of plants, product, and waste materials.
• Other duties as assigned, including, but not limited to assisting other departments to help facilitate the additional and/or supplemental work such as Post Harvest dept tasks, Production dept tasks, cleaning, light maintenance, and other tasks as needed throughout the facility.

Workspace and Material Maintenance

• Ensure organization and cleanliness of immediate work stations.
• Ensure the organization and cleanliness of the Trim production areas.
• Contribute to daily, weekly, and periodic cleaning and general maintenance.
• Perform regular cleaning and maintenance on work surfaces, tools, and related equipment (scissors, tubs, tables, floors etc.).

Compliance

• Ensure that workflow and work procedures are followed.
• Ensure data and processing integrity.
• Ensure compliance with all Local, State, and Federal regulations.

Work Environment 

• Adhere to all work safety requirements including, but not limited to: lifting, bending, etc.
• Ensure cleanliness of all areas in the facility.
• Maintain a positive attitude that creates a positive work environment.
• May be in hot or cold temperatures throughout the facility
• Wear protective clothing, hairnets, and beard nets when working with plants, and product.
• This role may require facial hair to be shaved for respirator usage
• Before exiting the facility removing protective clothing and ensuring that there is no cannabis on your person.

Supervision

• Works under the direct supervision of the Post Harvest Manager and Trim Supervisor.
• This role may be instructed to guide and train but does not supervise or discipline others. 

Work Expectations

• Must maintain a positive attitude with coworkers and superiors alike, to support a positive work environment.
• Communication, flexibility, and diligence are expected in order to meet all production goals.
• Regular attendance and punctuality, as well as reliability to contribute to achieving production goals.
• Focus and dedication to the task at hand.
• Work schedule is Mon-Fri 6:30 AM - 3:15 PM. This shift has the potential to run late. You are expected to stay until the job is completed daily.
• Occasional overtime may be expected.

Work Experience

• One and a half years of work experience in a related industry or work environment.
• Experience working in a fast-paced production or warehouse environment is preferred. 
• Demonstrated ability to consistently meet productivity and performance requirements. 
• Demonstrates high attention to detail.
• Demonstrates basic understanding of reading and math
• Demonstrates basic computer skills
• Demonstrates professional and respectful demeanor towards others.
• Demonstrates oral and communication capability. 
• Knowledge and background in trimming preferred.
• Must be able to secure appropriate work credentials from the Maryland Cannabis Administration (MCA).

Education

• High School Diploma or equivalent required.

Working Conditions 

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move about a typical office, manufacturing and warehouse environment.
• Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 75 pounds occasionally.
• Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required.

Purpose

This Irrigation Technician position is responsible for executing their daily role within the Irrigation department to ensure proper performance of the watering system schedule for the cannabis cultivation. This position supports a variety of duties to ensure the fertigation for a large scale indoor facility.  The Irrigation Technician role must participate in their job with professionalism and safety, consistently.  The Irrigation Technician will report to the Lead of Irrigation and Supervisor of Production. 

Starting pay is $20.00 an hour 

Essential Duties

Procedures & Tasks

• This position is responsible for taking on a variety of tasks and projects to ensure the watering of plants for a large-scale indoor cannabis cultivation.  This tasks include prepping and properly staking each plant with emitter lines, watering propagated plants, conducting substrate sensor readings and reportings, monitoring of the cultivation plant health and emitting, and supporting projects assigned by the leadership of the department
• Supporting the maintenance of the Irrigation department objectives and equipment as instructed by leadership of the department.  Cleaning and maintaining all areas, equipment, and material throughout the work area.
• This position is expected to perform tasks in a timely manner, accurately, safely, and compliant. This position will be responsible for participating in their role throughout the scheduled shift, consistently.  
• Use company logs and reporting software to input data for the Production department
• Cleaning and maintaining all areas, equipment, and material throughout the cultivation.
• Other duties as assigned, including, but not limited to assisting other departments to help facilitate the additional and/or supplemental work, such as, Production dept tasks, Post Harvest dept tasks, cleaning, and light maintenance as needed throughout the facility.

Training Requirements

• This position will follow the direction and training by the Lead of Irrigation and/or Supervisor of Production assigned to the cultivation facility. The role is expected to engage in proactive participation to be able to achieve the high standard cultivation practices, consistently and compliant.
• Training towards PharmaCann’s mission statement and leadership development.
• Understanding how to compliantly operate within the cultivation based on the state laws and regulations.

Workspace and Material Maintenance

• Collect and clean pieces of equipment.  Keep all equipment in good working order.  Purge table lines according to company procedures.  Clear tables of any loose debris.
• This position is responsible for utilizing equipment and supplies provided by leadership properly, as trained. This position must report to leadership when the equipment operating with is malfunctioning.
• Responsible for sanitizing, cleaning, and maintaining of irrigation and fertigation equipment and cultivation area as instructed.
• Direct the communication and reporting of plant health and water system issue concerns with the Manager of Irrigation for proper awareness of organization and analysis.

Compliance and Reporting 

• Take instruction from Irrigation leadership towards upholding current laws and regulations for the cultivation facility. Adapt to updated laws and regulations to implement safe and effective practices to sustain highest quality standards and efficiencies.
• Take instruction from leadership with updating and tracking all required information in the Irrigation department logs and spreadsheets daily.
• Any compliance or safety mistake or error created must be addressed, reported, and resolved.  Communication with appropriate leadership to ensure resolution.

Supervision

• Works under the direct supervision of the Lead of Irrigation and Supervisor of Production.
• This position is expected to follow and obey the company policies.

Working Conditions 

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move about an indoor agricultural, typical manufacturing and warehouse environment.  This position is part of a fast paced environment. Working in warmer, agricultural conditions, wearing cover-all uniforms for protective layering.
• Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 50 pounds occasionally.
• Consistent on-time attendance for all scheduled shifts.  Prepared for full 40 hour week working scheduled shifts with occasional overtime shifts to complete daily and weekly objectives.

Job Qualifications

Work Experience

• Preferred at least 3 months employment with PharmaCann to apply.
• Preferred at least 1 year of prior agricultural experience to apply.
• Experience working in a fast-paced production environment required. 
• Demonstrates ability to consistently achieve productivity and performance requirements. 
• Demonstrates professional and respectful demeanor towards others.  Demonstrates respectful verbal and written communication capability. 
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.
• Knowledge of local, state, regional states, and federal employment laws relating to key areas of responsibility.

Education

• High School Diploma or equivalent required.

Skill Sets Preferred for Position:

• Agricultural and/or irrigation and fertigation experience
• Proactive, dedicated, and results-driven skills
• Problem solving team player
• Professional, quality, compliant, and safe decision making
• Willing to give and take direction
• Thrives in a fast paced environment

Purpose

This position is responsible for leading the Farm department team members with effective communication and direction to achieve the weekly objective of the cannabis cultivation operation. This includes guiding and instructing the production of the teams to farm and execute standard operating procedures.  The Lead of Farm role must lead and participate in their job with professionalism and safety, consistently.  The Lead of Farm will report to the Supervisor of Farm and Manager of Production.

Pay for this role is $20/hour

Essential Duties

Leadership Procedures & Tasks

• The Lead of Farm is responsible for guiding and instructing teams to achieve the daily and weekly tasks to keep up with the operation workflow in the cannabis cultivation. This includes objectives, such as, maintaining mother plants, cloning them, farming plants, moving plants, harvesting plants, and cleaning of the cultivation. Provide technical leadership and guidance to team members to ensure daily work, productivity, and quality goals are met.  Conduct employee evaluations, coachings, and other documentation as necessary to maintain consistent and successful results.
• Assist with providing effective leadership to employees to ensure a complete understanding of and alignment to PharmaCann’s vision, mission and values to maintain a positive work environment and a high level of morale.  Ensure effective and appropriate communication with team members to increase team unity and operative flow.
• Bring any and all safety, security, and plant health and equipment concerns forward through the proper channels including and not limited to the Manager of Farm,  Senior Manager of Production, Safety leadership, Compliance leadership, Security leadership, and/or General Manager of Cultivation.
• Other duties as assigned, including, but not limited to assisting other departments to help facilitate the additional and/or supplemental work, such as, Production dept tasks, Post Harvest dept tasks, cleaning, and light maintenance as needed throughout the facility.

Training Requirements

• This position will follow the direction and training by the Supervisor of Farm and Manager of Production assigned to the Lothian, MD cultivation facility. The role is expected to engage in proactive participation to be able to clearly lead to achieve the high standard cultivation practices, consistently and compliant.
• Training towards PharmaCann’s mission statement and leadership development.
• Understanding how to compliantly operate within the cultivation based on the state laws and regulations.

Workspace and Material Maintenance

• Guide and train staff to maintain proper organization of the areas where staff operate in. Cleaning up after work in cultivations.
• Ensure upkeep and maintenance of the equipment through participation, practice, training, guiding, and disciplining accordingly to achieve.
• Direct the communication and reporting of plant health issue concerns with the Supervisor of Farm and Manager of Production for proper awareness of organization and analysis.
• Provide direction and support to associates with a safe, well maintained, and organized work area. Support the Supervisor of Farm and Manager of Production with keeping the department stations fully supplied with equipment and utensils necessary for the operation.

Compliance and Reporting 

• Support instruction to the Farm department staff in upholding current laws and regulations towards the cultivation facility. Adapt to updated laws and regulations to implement safe and effective practices to sustain highest quality standards and efficiencies.
• Supervise and support the organizing and securing of all METRC tags and harvest batches.
• Support the Supervisor of Farm and Manager of Production with updating and tracking all required information in the Farm department logs and spreadsheets daily.
• Lead the staff in training and coordinate to ensure compliance of the Farm department areas. Coach, guide, and analyze with staff to maintain compliant practices and workflow.  Any compliance or safety mistake or error created must be addressed, reported, and resolved.  Communication with appropriate leadership to ensure resolution.

Supervision

• Works under the direct supervision of the Supervisor of Farm and Manager of Production.
• This position is responsible for supporting the Supervisor of Farm and Manager of Production with leading and guiding the Farm department for the Lothian, MD cultivation facility. 
• Ensure that individual and team performance meets PharmaCann’s standards of service and quality in the Farm department to achieve weekly objectives.

Job Requirement

• This position is expected to be available as needed to adherir to the responsibilities within and throughout the job description.
• Must be eligible for the position based on state and federal laws and regulations.

Working Conditions 

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move around in a manufacturing and agricultural setting indoors. This includes warm areas wearing coveralls, working directly with cannabis plants at different angles and positions throughout the day. Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 30 pounds occasionally.
• Consistent on-time attendance for all scheduled shifts.  Prepared for 40 hour work weeks within this position, with occasional overtime.
• Occasional travel by motor vehicle within the region as required.

Job Qualifications

Work Experience

• Preferred at least 6 months employment with PharmaCann to apply.
• Preferred at least 1 year experience in a commercial cannabis operation.
• Preferred at least 1 year of prior leadership experience to apply.
• Experience working in a fast-paced production environment required. Experience leading small teams is preferred. 
• Demonstrates ability to consistently achieve productivity and performance requirements. 
• Demonstrates professional and respectful demeanor towards others.  Demonstrates respectful verbal and written communication capability. 
• Ability to create, utilize, and modify electronic documents. Electronic and technical skills preferred.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify, observe, and assess.
• Knowledge of local, state, regional states, and federal employment laws relating to key areas of responsibility.

Education

• High School Diploma or equivalent required.

Skill Sets Preferred for Position:

• Manufacturing or agricultural leadership experience
• Proactive, dedicated, and results-driven leadership skills
• Effective communication, training, and coaching skills
• Problem solving team player
• Professional, quality, compliant, and safe decision making
• Willing to give and take direction
• Thrives in a fast paced environment

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Pay for this role starts at $20/hour

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Education and Experience Requirements

Education:

• High School Diploma or equivalent required.

Work Experience:

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.

The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Starting pay for this role is $19.50/hr

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Education and Experience Requirements

Education:

• High School Diploma or equivalent required.

Work Experience:

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.

Purpose

The Packaging Technician position is responsible for executing their daily role within the Packaging department at an effective pace with accuracy to achieve the weekly objectives to package dried cannabis product appropriately.  This position must fulfill their role with efficient productivity and accuracy, and participate in their job with professionalism and safety, consistently.  The Cultivation Tech II will report to the Lead of Packaging and the Manager of Post-Harvest.

Pay for this role is $18.00/hour

Essential Duties

Procedures & Tasks

• Supporting the Lead and Manager of Packaging to package dried cannabis product appropriately. Fulfilling daily and weekly objectives that have been instructed and trained by Leadership, such as, packaging pre-pack and shelf flower product, creating and packaging joints and blunts, confirming the accuracy of the packaging, and assisting with order fulfillment for product exporting.
• Operating with equipment and machinery to package dried cannabis product as instructed and trained, safely. Ensure the upkeep and maintenance of the equipment and machinery to sustain longevity and performance.
• Executing objectives to achieve desired quality and consistently throughout assignment.
• Organization and reporting data entries to spreadsheets and log as instructed. Ensuring accurate and legible logging of a variety of spreadsheets and labels.
• Properly achieving packaging objectives to maintain quotas based on instruction from leadership. Work in a timely manner and strive to increase productivity.  Meet daily quotas.
• Other duties as assigned, including, but not limited to assisting other departments to help facilitate the additional and/or supplemental work, such as, Post-Harvest dept tasks, Production dept tasks, cleaning, and light maintenance as needed throughout the facility.

Training Requirements

• This position will follow the direction and training by the Lead of Packaging and the Manager of Post-Harvest assigned to the Buckeye Lake, OH Cultivation Facility. The role is expected to engage in proactive participation to be able to achieve the high standard cultivation practices, consistently and compliantly.
• Training towards PharmaCann’s mission statement and leadership development.
• Understanding how to compliantly operate within the cultivation based on the state laws and regulations.

Workspace and Material Maintenance

• Perform regular cleaning and maintenance on work surfaces, tools, and related equipment (scissors,
• tables, floors etc.).
• Contribute to instructed cleaning, sanitizing, and organization in the Processing department areas. Contribute and show support to associates with a safe, well maintained, and organized work area.
• After use of equipment or supply, follow through with cleaning and organizing SOPs.

Compliance and Reporting

• This role involves final packaging checks to ensure product leaving the facility is compliant. Follow company instructions to ensure accuracy consistently within the role.
• Follow all instructed state and federal compliance regulations.
• Report any improper action of compliance regulations.
• Following instructed procedures will maintain compliance and safety. Any compliance or safety mistake or error created must be reported to the Supervisorship of the department.
• Reporting data input as instructed for METRC plant tags.

Supervision

• Works under the direct supervision of the Lead of Packaging and the Manager of Post-Harvest.

Job Requirement

• This position is expected to be available as needed to adhere to the responsibilities within and throughout the job description.
• Must be eligible for the position based on state and federal laws and regulations.

Working Conditions

• Able to use a computer and/or hand tools while sitting or standing for extended periods of time.
• Able to move about a typical office, manufacturing and warehouse environment. This position is part of a fast-paced environment.
• Working in proper PPE at all times of scheduled shift to sustain GMP model certification.
• Able to kneel, bend, reach, rotate, and stoop on an intermittent to regular basis daily.
• Able to lift and move up to 30 pounds occasionally.
• Consistent on-time attendance for all scheduled shifts. Prepared for full 40 hour week working scheduled shifts with occasional overtime shifts to complete daily and weekly objectives

Job Qualifications

Work Experience

• Preferred 3 months employment with the company to apply.
• Preferred commercial cannabis and/or packaging experience for 1 year.
• One year of work experience in a related industry or work environment.
• Experience working in a fast-paced production environment is preferred.
• Demonstrates ability to consistently meet productivity and performance requirements.
• Demonstrates high attention to detail.
• Demonstrates professional and respectful demeanor towards others. Demonstrates respectful verbal and written communication capability.
• Ability to create, utilize, and modify electronic documents. Electronic and technical skills preferred.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
• Knowledge of local, state, regional states, and federal employment laws relating to key areas of responsibility.

Education

• High School Diploma or equivalent required.

Skill Sets Preferred for Position:

• Manufacturing experience
• Proactive, dedicated, and results-driven skills
• Respectful and Effective Communication
• Problem solving team player
• Professional, quality, compliant, and safe decision making
• Willing to give and take direction

The Senior Asset Protection Investigator will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures, throughout the entire vertical structure of PharmaCann. They will also be responsible for ensuring all of the company’s properties are safe and secure, by assisting the Regional Asset Protection Manager with implementation and administration of policies and programs which include establishing and maintaining operational procedures, training requirements, internal controls, and the monitoring/reporting of processes in order to comply with all applicable local, state and federal laws, rules and regulations.

The salary for the role is up to $65,000

Essential Functions / Responsibilities 

• Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion/Fire).
• Providing direction to security associates when they assist with ongoing investigations.
• Inspect company properties for Security & Asset Protection concerns and then assist with correcting and further securing.
• Develops partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies, which improves prosecution, restitution opportunities, and ensures the protection of company assets/employees.
• Assist in coordination of physical security programs (alarms, CCTV, access control).
• Support operations of the SOC when needed, ensuring necessary coverage is in place, and filing in when there are shortages in staffing.
• Assisting with the development of training for Emergency Preparedness and Response.
• Support all functional areas of the business when needed, during critical emergencies.
• Assists with facilitating the objectives of the Security team, by providing answers to questions, as well as providing the team with the tools and resources they need to perform their tasks.
• Performing Asset Protection related audits, with a focus on access control, camera systems and alarm sy Investigate inventory compliance and accuracy at Dispensaries and Cultivation facilities.
• Observing and inspecting the receipt and delivery of product at Dispensaries and Cultivation sites.
• Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
• Program intrusion detection systems and ensure accuracy.
• Assisting with the development of new SOPs and programs for the various departments within the company.
• Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities that require further investigation.
• Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, dishonest/unethical behavior, damage to the business/property, operational opportunities and violations of policy that adversely affect sales, compliance, loss, or brand integrity.
• Conduct investigative interviews either in-person or via telephone, Zoom, Teams, or similar platforms.
• Maintain thorough and accurate documentation of investigative findings to present operational/compliance failures & dishonest/unethical activity to Human Resources, Operations Executives, Legal, and/or Law Enforcement.
• Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities that exist within the company’s ecommerce format.
• Investigate fraud relating to Online Orders, loyalty programs and Identity Theft.
• Assist with the development and rollout of a shrink program for the company.
• Investigate operational opportunities that may be causing shrink within the company.
• Assist with identifying and responding to scam/social engineering attempts.
• Partner with IT on developing new ways to protect against scam/social engineering attempts.
• Partner with on-site leadership and Human Resources to identify/resolve rule infractions or violations committed by PharmaCann employees and partnering vendors.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.

Competencies and Qualifications 

• Minimum 21 years of age.
• Pass a comprehensive multi-state background check, including criminal history & obtain/maintain state agent requirements.
• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check.
• Minimum of 3-5 years of experience in Asset Protection/Loss Prevention, with at least 1-2 years of investigations experience preferred.
• Experience in using CCTV (experience with multiple CCTV configurations and vendors, is highly desired).
• Analytical capabilities with a proven aptitude for learning new applications.
• Ability and willingness to travel overnight for business purposes.
• Proven ability to perform independently with minimal supervision.
• Proficient knowledge of exception-based reporting, Microsoft Office (Excel, Word, PowerPoint, and Power BI).
• The successful candidate must be comfortable working in a fast-paced, rapidly changing environment, capable of handling multiple tasks and possess excellent organizational, communication and analytical skills.
• Demonstrated safety, security, risk management, and client service capabilities.
• Ability to deliver clear, concise, accurate and effective communication (verbal and written) proactively.
• Excellent problem-solving ability and ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions.
• High School degree or equivalent required.
• 2-year college degree or related college coursework in criminal justice, risk management, or business is preferred.
• Wicklander-Zulawski certification preferred.

Working Conditions 

• Able to use a computer for extended periods of time.
• Able to move about a typical retail, office, and manufacturing/warehouse environment.
• Able to perform general office managerial and administrative activities.
• Able to visually observe, speak, and hear.
• Able to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds.
• Regular and on-time attendance.
• Hours can exceed 40 hours per week, and will require weekends, nights, holidays, and open work availability.
• Occasional travel by conventional means to other locations as required is possible.
• Schedule will consist primarily of peak hours for location, but will require supporting overnight or late night shifts, when needed.
• This position may be required to work outdoors and/or during inclement weather.