The Supervisor, Front of House is responsible for supervising a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Supervisor, Front of House is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in leading continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to develop and maintain effective teams, be committed to collaboration with a variety of team members, and have a reputation of superior leadership and interpersonal skills.

Starting pay: $19.50/hr

Duties and responsibilities or (Essential Functions)

• Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with Managers and Supervisors to exceed sales volume and KPI goals
• Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with Managers and Supervisors to achieve the organization’s goals.
• Support the implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Train employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
• Maintain a training calendar and ensure associate onboarding and new hire training is complete
• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
• Lead by example and coach team members on performance. Partner with Managers regarding employee poor performance and violation of company and compliance policies.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising

Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store leadership experience preferred
• Minimum 2 years’ experience in a customer service related field
• Skilled in Google and/or Microsoft Office Suite
• Knowledge of retail technology platforms and systems
• Business Acumen
• Ability to communicate proficiently both verbally and in written format
• Excellent Time Management
• Detail Oriented
• Sense of Urgency
• Consulting Skills
• Global and Cultural Awareness 
• Conduct all interactions with a high ethical standard
• Proven ability leading teams
• Relationship Management
• Performance Management
• Personal Effectiveness/Credibility
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Education and Experience Requirements

Education:

• High School Diploma or equivalent required.

Work Experience:

• Six months or more of work experience in a related industry or work environment preferred.
• Supervisory experience preferred.
• Oral and written communication capabilities.
• Bilingual in English / Spanish is a plus.
• Exceptional customer service skills.
• Fun attitude and strong work ethic.
• Strong attention to detail and must have a team-player mentality.
• Ability to creatively cultivate long- term customer relationships.
• Ability to deal with problems and resolve them in an efficient and professional manner.
• Reliable transportation
• Regular and on time attendance is required.

Required Certificates, Licenses, and Registrations:

• MED Badge-Must be able to secure appropriate work credentials from the Colorado Department of Revenue, MED.

Working Conditions:

• Able to use a computer for extended periods of time.
• Able to move about a typical office, manufacturing, warehouse, or retail environment.
• Able to perform general office managerial and administrative activities.
• Able to lift and move up to 25 pounds occasionally.
• Hours may exceed 40 hours per week.
• Flexibility to support other retail locations within 25 mile radius.