The Front of House Manager  is responsible for managing a team that develops, implements and continuously improves all quality, training, customer experience programs, cash reconciliation and at times the check-in (camera) department to improve accuracy, and operational initiatives, ensure safety, security, and all State and Local regulatory standards are maintained. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.

The Front of House Manager is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer/patient experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.

Pay for this role starts at $27.50/hour

Essential Functions/ Responsibilities 

• Development of high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the PharmaCann Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives

Competencies and Qualifications

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Ability to communicate proficiently both verbally and in written format
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable)
• Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements

Working Conditions/Physical Requirements 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel.

While performing the duties of this job, the employee is regularly required to speak and listen.  This employee is frequently required to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50 pounds. May be required to work outdoors and/or during inclement weather

The Back of House Manager is responsible for managing policy and procedure, inventory, receiving orders, compliance, conducting  internal audits within the dispensary, responsible for training and holding team members accountable to complaint and accurate  cash processes, maintaining menu integrity, coordinating with HQ partners to resolve variances and technical issues and all other  operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the dispensary  are accountable to these same responsibilities. This position manages the inventory team and at times the check-in (camera)  department to improve accuracy, and operational initiatives, ensure safety, security, and all State and local regulatory standards are  maintained. 

The Back of House Manager is an expert in their field of cash reconciliation, inventory receiving, inventory audits, state tracking  systems, FIFO compliance, order fulfillment, regulatory and compliance standards. 

Pay is $27/hour

Essential Functions/ Responsibilities  

• Oversee and execute all inventory specific initiatives as outlined on the master calendar. 
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team. 
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans. 
• Perform internal audits designed to evaluate risk and test internal controls, as well as identify opportunities for best  practices and more efficient operational processes. (e.g. safety and security, facilities, cash, technical, inventory, and other  areas as assigned.) 
• Ensure the store is audit compliant and achieves acceptable scores 
• Conduct interviews and store walkthroughs, performing analysis to identify key business risks and controls.
• Uphold company standards for merchandise presentation and ensure menu availability is current. 
• Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety  and upkeep of the dispensary. 
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation. 
• Establish and implement operational policies, standards, and procedures for retail staff. 
• Ensure compliance with all safety and security policies and procedures within the retail store. 
• Prepare reports of findings and recommendations for management that will identify and monitor business opportunities for  improvement. 
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and  assist with providing education in areas that need to be addressed. 
• Work closely with cross-divisional managers to assign and schedule additional daily audits. 
• Work with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.

Partner with the PharmaCann Human Resources team in the following HR functions:

• Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and  volume.
• Train managers and employees in expected operational standards using appropriate tools such as SOP’s,  compliance audits, company and state policy, and procedures.
• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete. ○ Ensure continuous training and development with team members through training curriculums that result in  consistency across all stores.
• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans,  build on member’s strengths, and develop areas of improvement.
• Manage the performance, coach, and discipline team members on performance and violation of company and  compliance policies in partnership with GM and HR.
• Maintain a highly organized and professional documentation of employee issues. 
• Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in  the performance of the store. 
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but  not limited to: call center, sales consulting, outreach, inventory, security, delivery, and visual merchandising ● Projects a positive image of the organization to employees, customers, industry, and community. 
• Work closely with GM and other Managers to exceed sales volume and KPI goals 
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives. 

Competencies and Qualifications

• Minimum 21 years of age (or per state regulations) 
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred 
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail 
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities 
• Skilled in Google and/or Microsoft Office Suite 
• Experience with significant P&L responsibility 
• Strong knowledge of retail technology platforms and systems 
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the  business 
• Business Acumen 
• Ability to communicate proficiently both verbally and in written format 
• Communication Proficiency 
• Valid Driver's License and ability to successfully pass a Motor Vehicle background check (where applicable) ● Pass a comprehensive background check that includes a criminal history, and obtain and maintain state agent requirements  

Working Conditions/Physical Requirements  

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers,  phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel. 

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required  to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50  pounds. May be required to work outdoors and/or during inclement weather 

Job Summary 

The Back of the House Supervisor is responsible for managing policy and procedure, compliance, inventory, receiving orders, and  all other operational objectives of PharmaCann store operations. This position is responsible for ensuring all employees of the  dispensary are accountable to these same responsibilities. This position manages the inventory team to improve accuracy, training,  and execution of operational initiatives. 

The Back of the House Supervisor is an expert in their field of inventory receiving, FIFO compliance, and order fulfillment.  

Pay is $22/hr

Duties and responsibilities or (Essential Functions) 

• Oversee and execute all inventory specific initiatives as outlined on the master calendar. 
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team. 
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans. 
• Ensure the store is audit compliant and achieves acceptable scores. 
• Establish and implement operational policies, standards, and procedures for retail staff. 
• Ensure compliance with all safety and security policies and procedures within the retail store. 
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Partner with the PharmaCann Human Resources team in the following HR functions: 
  • Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and  volume. 
  • Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures. 
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
  • Ensure continuous training and development with team members through training curriculums that result in  consistency across all stores.  
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans,  build on member’s strengths and develop areas of improvement. 
  • Manage the performance, coach, and discipline team members on performance and violation of company and  compliance policies in partnership with GM and HR. 
  • Maintain a highly organized and professional documentation of employee issues.  
• Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in  the performance of the store. 
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but  not limited to: call center, sales consulting, outreach, security, delivery, and visual merchandising 
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives. 

Qualifications and Competencies 

• Minimum 21 years of age (or per state regulations) 
• Bachelor’s Degree in business,operations management, or a related field is preferred
• Store management experience preferred 
• Minimum 2 years’ experience supervising training, quality, and customer service in retail 
• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite 
• Experience with significant P&L responsibility 
• Strong knowledge of retail technology platforms and systems 
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the  business 

Working conditions 

This job operates in a professional retail store environment. This role routinely uses standard office equipment such as computers,  phones, and photocopiers. This position requires weekends, nights, overtime as needed, holidays, and flexible work availability.  May require some travel. 

Physical requirements 

While performing the duties of this job, the employee is regularly required to speak and listen. This employee is frequently required  to stand or sit for long periods, walk constantly, use hands or feet, reach with hands and arms, and may be required to lift up to 50  pounds. May be required to work outdoors and/or during inclement weather