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Process Trainer - Lending - Manager - Mumbai

Paytm · Mumbai, Maharashtra

Uncategorized Mumbai, Maharashtra Pune, Maharashtra Posted May 14, 2026

About Us

Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform through a wide range of payment and financial solutions. Paytm enables consumers with services such as utility payments, money transfers, and digital commerce, while offering payment instruments including Paytm Wallet, UPI, Paytm Payments Bank Netbanking, FASTag, and Paytm Postpaid (Buy Now, Pay Later).

For merchants, Paytm provides acquiring and payment solutions such as Soundbox, EDC, QR, and Payment Gateway services, enabling seamless payment acceptance across online and offline channels.

About the Team

The team is part of Paytm’s Merchant Lending vertical and is responsible for driving merchant loan and merchant cash advance businesses across India. The team plays a key role in enabling merchant growth through financial inclusion and credit accessibility.

Role Overview

We are looking for a dynamic and execution-oriented Process Trainer to support the Merchant Lending business. The role involves designing and delivering engaging learning experiences, building scalable capability programs, and driving learning effectiveness across the Lending Merchant ecosystem.

The ideal candidate will work closely with business stakeholders and Subject Matter Experts (SMEs) to simplify complex domain knowledge into impactful learning content and training interventions. The role will also focus on digitization of learning content and strengthening capability-building initiatives across teams.

Key Responsibilities

Learning Partnership & Capability Building

Act as the Learning Partner for the Merchant Lending business, demonstrating strong domain understanding.

Build and strengthen the Lending Merchant Training function focused on capability development, SOP effectiveness, and learning engagement.

Identify business capability gaps and design behavioral and functional training interventions.

Content Development & Training Delivery

Develop engaging learning content for classroom, virtual, and e-learning formats.

Work closely with SMEs to convert technical and operational concepts into easy-to-understand training modules.

Facilitate training sessions and learning workshops as required.

Learning Operations & Effectiveness

Manage learning calendars, training execution, dashboards, and impact measurement.

Drive digitization and scalability of learning content through LMS and digital learning platforms.

Track training effectiveness using data, feedback, and performance metrics.

Stakeholder & Cross-Functional Collaboration

Collaborate with business, operations, and cross-functional teams to drive L&D effectiveness.

Partner with stakeholders to align learning initiatives with business objectives and performance goals.

Ensure timely execution of learning interventions in a fast-paced business environment.

Ideal Candidate Profile

Proficiency in Marathi as a language

Minimum 3 years of experience in Learning & Development; BFSI domain experience preferred.

Experience in training delivery, facilitation, content development, and LMS management.

Strong understanding of learning frameworks, adult learning methodologies, and capability-building programs.

Excellent stakeholder management and collaboration skills.

Strong analytical mindset with the ability to measure training impact and effectiveness.

Comfortable working in dynamic, fast-paced, and high-growth environments.

High ownership, execution orientation, and willingness to continuously improve and experiment.

Skills & Qualifications

Strong communication, facilitation, and influencing skills.

Ability to design impactful learning experiences across multiple formats.

Proficiency in MS Office, Google Sheets, and digital learning tools.

Understanding of technology, user experience, and digital learning ecosystems.

Ability to work cross-functionally and drive alignment across teams.

Strong analytical and reporting capabilities.

Education: Graduation (mandatory)

Why Join Us

Opportunity to contribute to India’s largest digital lending and merchant ecosystem.

Be part of a collaborative, technology-driven environment focused on innovation and scale.

Drive impactful capability-building initiatives that directly influence business growth.

Gain exposure across business, operations, and learning functions in a high-growth organization.

Work in a culture that values ownership, collaboration, and continuous learning.

Ready to apply?

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Product Analyst- Manager- Paytm Ads

Paytm · Noida, Uttar Pradesh

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Product Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Posted May 14, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Team

Paytm Ads is the digital advertising platform of Paytm, enabling brands to reach and engage with over 350M+ users across Paytm’s ecosystem of 200+ payment, commerce, and retail services—both online and offline. By leveraging transaction signals and behavioral insights, Paytm Ads enables advertisers to target highly relevant consumer cohorts and deliver performance-driven campaigns.

About the Role

We are looking for a Manager – Product Analytics to drive data-led decision making across the Paytm Ads platform. This role works closely with Product, Data Engineering, Sales, and Operations teams to analyze product performance, user behavior, and campaign outcomes, translating data into actionable insights that improve advertiser and platform performance.

Key Responsibilities:

● Build and maintain automated dashboards and BI reports for key product and revenue metrics.

● Write advanced SQL queries to analyze large datasets and generate actionable insights.

● Analyze product usage, funnels, retention, and feature adoption to identify growth opportunities.

● Conduct A/B testing, cohort analysis, and segmentation to measure product and campaign impact.

● Track and optimize digital marketing performance metrics such as CAC, ROI, CTR, and conversions.

● Translate business/product questions into structured analysis recommendations for stakeholders.

Qualifications:

● B.E./B.Tech from a reputed engineering institute

● Experience in Product Analytics, Management Consulting, Business Strategy, or Sales/Marketing Analytics roles.

● Strong SQL expertise for large-scale data analysis and reporting.

● Experience with BI tools such as Superset, Tableau, Power BI, or Looker.

● Solid understanding of product analytics, marketing metrics, funnels, and experimentation frameworks.

● Familiarity with digital marketing platforms such as Google Ads and Meta Ads Manager.

● Experience in AdTech / MarTech ecosystems is preferred but not mandatory.

Why join us:

Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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Ad Sales (KAM) - M/DGM - Paytm Ads - Mumbai

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted May 12, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology.

Job Responsibilities:

 Become an expert in Paytm

 Own end-to-end key business metrics like

 Be the voice of Paytm

 Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives

 Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser

 Lead initiatives which require significant cross team collaboration to build innovative

 Provide constant feedback to the product team to improve

Desired Qualifications:

 7+ years of experience in

preferred)

 Proven experience in managing programs / categories / business verticals

 Strong stakeholder management experience; ability to work cross-functionally

and with a wide range of employees with different skill sets

 Ability to deep-dive into a problem; very strong analytical and presentation

skills required

 High bias for action required

 Ability to thrive and perform in an ambiguous setting; sound judgment and

flexibility in balancing program requirements, tight deadlines, and keeping

people and projects moving on schedule

Why join us

● A collaborative output driven program that brings cohesiveness across businesses through technology

● Improve the average revenue per use by increasing the cross-sell opportunities

● A solid 360 feedback from your peer teams on your support of their goals

● Respect, that is earned, not demanded from your peers and manager

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Customer Support Associate

Paytm · Mumbai, Maharashtra

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Customer Support / Success Mumbai, Maharashtra Posted May 7, 2026

Role Overview:

We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.

Key Responsibilities:

Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes

Skills & Qualifications:

2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.

Office Location:

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Head Analytics(GM/ AVP) , Paytm Money

Paytm · Noida, Uttar Pradesh

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Uncategorized Noida, Uttar Pradesh Mumbai, Maharashtra Posted May 6, 2026

About Us

Paytm is India’s leading payments Super App, offering consumers and merchants a wide range of financial services. A pioneer of the mobile QR payments revolution, Paytm’s mission is to bring half a billion Indians into the mainstream economy through technology-led financial inclusion.

Paytm Money is the wealth-tech arm of Paytm, enabling users to invest in mutual funds, equities, and derivatives seamlessly. Owned by One97 Communications, founded by Vijay Shekhar Sharma, the company is headquartered in Noida and backed by leading global investors.

Role Overview

We are looking for a strategic, business-oriented, and AI-forward Analytics Leader to drive data-led and AI-powered decision-making for Paytm Money across equities, mutual funds, and derivatives.

This role will define and lead the analytics vision across user growth, trading behavior, portfolio analytics, customer lifecycle, monetization, and product experience, while partnering closely with Product, Growth, Business, Risk, and Engineering teams to scale Paytm Money’s wealth platform.

The ideal candidate will bring deep expertise in financial markets, broking platforms, and investment products, along with strong experience in building scalable analytics functions. In addition, this leader should have worked intensively on AI-led modeling, predictive decision systems, AI adoption across analytics workflows, and data models designed for advanced analytics and machine learning use cases.

This is not just a reporting or dashboarding role. It is a leadership role focused on building a proactive, predictive, and AI-enabled analytics engine that helps the business make faster, sharper, and more scalable decisions.

Key Responsibilities

1. Analytics Strategy, AI Vision & Business Impact

· Define and own the analytics and decision intelligence roadmap aligned with Paytm Money’s growth, engagement, and revenue goals.

· Translate business problems across acquisition, activation, trading behavior, retention, and monetization into structured analytical and AI-led problem-solving frameworks.

· Drive a data-first and AI-enabled decision culture across Product, Growth, Business, Marketing, Risk, and Finance teams.

· Evolve the analytics function from descriptive reporting to predictive and prescriptive decision support.

· Identify high-impact use cases where AI/ML can materially improve conversion, retention, customer engagement, monetization, or operational efficiency.

2. Investment, Broking & Customer Lifecycle Analytics

· Analyze user behavior across equities, derivatives, and mutual funds journeys spanning onboarding, KYC, activation, investing/trading, engagement, and repeat usage.

· Build deep insights on trading frequency, portfolio behavior, SIP trends, churn, investor segmentation, and cohort performance.

· Develop analytical frameworks for order flow, liquidity behavior, margin usage, derivatives participation, and investment lifecycle progression.

· Use behavioral, transactional, and product data to identify customer patterns and opportunities for improved engagement, advisory, and cross-sell.

3. Growth, Funnel & Monetization Analytics

· Drive end-to-end funnel analytics across acquisition, onboarding, activation, engagement, and retention.

· Build and optimize core business models such as CAC, LTV, cohort retention, attribution, and profitability measurement.

· Identify and prioritize drop-offs across key journeys such as demat account opening, KYC completion, first trade, first SIP, and repeat investing.

· Support monetization strategy across brokerage, commissions, margin products, subscriptions, and cross-sell opportunities through data-led insights and experimentation.

4. AI-Driven Analytics, Predictive Modeling & Decision Systems

· Lead the development and application of advanced analytics and AI/ML models such as churn prediction, conversion propensity, trading propensity, LTV forecasting, cohort scoring, anomaly detection, and recommendation models.

· Drive the use of AI for proactive opportunity identification, risk signaling, growth optimization, and personalized user experiences.

· Work on AI-led decision systems that enable next-best-action recommendations, customer targeting, funnel prioritization, and personalization at scale.

· Ensure model outputs are translated into business actions, product interventions, and measurable outcomes rather than remaining isolated analytical exercises.

· Bring hands-on understanding of model adoption, performance tracking, and business trust in AI-driven outputs.

5. AI Adoption Across Analytics Workflows

· Drive adoption of AI-enabled analytics workflows across teams, including automated insight generation, intelligent reporting, decision-support tooling, and scalable self-serve analytics.

· Explore and enable use cases where GenAI and AI copilots can improve insight discovery, data interpretation, operational speed, and leadership reporting.

· Help business and product stakeholders consume advanced analytics outputs in a simple, actionable, and decision-friendly manner.

· Build organizational confidence in using AI not as a side capability, but as a core lever for better business execution.

6. Product, Experience & Personalization Analytics

· Partner with Product teams to improve user journeys, onboarding experiences, conversion funnels, and feature adoption.

· Provide insights to enhance UI/UX, customer segmentation, personalization, nudges, and recommendation engines.

· Support real-time and near-real-time analytics use cases that improve responsiveness of product and growth interventions.

· Collaborate with teams to identify where AI-led personalization and intelligent nudging can improve activation, retention, and monetization outcomes.

7. Experimentation, Measurement & Causal Learning

· Build and institutionalize robust experimentation frameworks including A/B testing, holdout design, cohort analysis, and incrementality measurement.

· Ensure that product, growth, and monetization decisions are backed by rigorous measurement and statistically sound evaluation.

· Create closed-loop learning systems where experiments, predictive models, and business actions continuously inform one another.

8. Data Modeling, Foundations & Analytical Readiness

· Partner with Data Engineering and platform teams to build robust data pipelines, warehousing, semantic layers, and reporting systems.

· Design data models that serve not only BI and reporting use cases, but also AI/ML, feature engineering, experimentation, and personalization use cases.

· Define reusable business metrics, event taxonomies, customer states, and analytical layers that improve consistency across dashboards, models, and decision systems.

· Ensure data accuracy, governance, traceability, and regulatory compliance, especially in a financial services environment.

9. Stakeholder Management & Team Leadership

· Act as a strategic thought partner to leadership by influencing decisions through data-backed and AI-informed recommendations.

· Collaborate closely across Growth, Product, Marketing, Risk, Finance, Data Engineering, and Data Science / ML teams.

· Build and lead a high-performing analytics organization comprising analysts, data scientists, BI engineers, and decisioning talent as needed.

· Mentor teams to raise the bar on problem structuring, business storytelling, technical rigor, and AI-first analytical thinking.

Key KRAs / Success Metrics

· Improvement in conversion rates across onboarding, KYC, activation, and trading / investing funnels

· Growth in active traders, active investors, AUM, and repeat participation

· Increase in trading frequency, engagement depth, and customer retention

· Improvement in CAC, LTV, ARPU, and overall unit economics

· Accuracy, adoption, and business impact of predictive models and AI-driven recommendations

· Faster and higher-quality decision-making across Product, Growth, and Business teams

· Increased adoption of self-serve, automated, and AI-enabled analytics across functions

· Stronger data foundations and analytical readiness for advanced modeling and personalization use cases

Qualifications & Experience

· 12–15+ years of experience in analytics, decision science, or data science, with significant exposure to fintech, broking, wealth-tech, or investment platforms

· Strong understanding of equities, derivatives (F&O), mutual funds, and digital investing / trading ecosystems

· Proven experience building and scaling analytics functions that drive measurable business impact

· Demonstrated experience in applying AI/ML techniques to solve business problems across growth, lifecycle, engagement, monetization, or risk

· Strong exposure to predictive modeling, experimentation, customer segmentation, personalization, and data-driven product decisioning

· Experience driving adoption of AI-led analytics in real business workflows, not just building isolated models

· Strong understanding of AI-led data modeling, feature design, event instrumentation, and analytical data foundations required for scalable model deployment

· Expertise in SQL, Python/R, BI tools (Tableau, Power BI), and modern data warehousing / transformation ecosystems

· Ability to work effectively across Product, Engineering, Business, and leadership teams, translating complex analysis into action

· MBA / Engineering / Statistics / Economics from a reputed institute; CFA or equivalent financial market understanding is a plus

Key Skills

· Financial markets, broking, and investment analytics

· Growth, funnel, and lifecycle analytics

· Predictive modeling, AI/ML, and decision systems

· AI adoption across analytics and business workflows

· Data modeling for BI, experimentation, and AI use cases

· Monetization, pricing, and unit economics analytics

· Product analytics, personalization, and recommendation thinking

· Business acumen and executive stakeholder influence

· Data storytelling, visualization, and structured problem solving

· Leadership, team building, and cross-functional execution

What Success Looks Like

· Building a best-in-class analytics and AI-powered decision engine for a digital wealth platform

· Driving measurable impact on user growth, engagement, retention, monetization, and customer experience

· Enabling Paytm Money to make faster, smarter, and more scalable data-backed decisions

· Embedding predictive and AI-led thinking into core business, product, and growth workflows

· Creating a durable competitive edge through analytics, intelligence, and AI-enabled personalization in the broking and wealth ecosystem

Why Join Us?

With 500M+ users and a massive distribution advantage, Paytm offers a unique opportunity to build and scale a high-impact analytics and decision intelligence function at the forefront of India’s digital investing ecosystem.

This role offers the chance to shape how Paytm Money uses data, AI, and customer intelligence to build the next generation of wealth products, user experiences, and growth engines.

Ready to apply?

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Team Leader - LRM - Mumbai

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted May 4, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role:

To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made.

Expectations/ Requirements:

1. Grow Distribution and Market share in the assigned area (Rural) of operations.

2. Visibility and Accountability through sale of the financial products.

3. Identify and recruit the sales team (FSE) to align and drive business in the market.

4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts.

5. Plan the market size, span and geographies for FSE.

6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap.

7. Monitor the Quality parameters as suggested by the management.

8. Validate and conduct the audits on the acquisitions and sales done by the team.

9. Ensure the team members are in the market where sales & usage are done regularly

10. Should have good networking capabilities and be willing to travel extensively throughout their specified area.

11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant

12. Good understanding of lending products

13. Able to train and groom the manpower allocated to him

Education :

Graduate or above / Post Graduation preferred.

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

Compensation:

If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story.

Ready to apply?

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Business Partnership & Alliances - Senior Manager - Loyalty Business

Paytm · Noida, Uttar Pradesh

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Uncategorized Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Gurugram, Haryana Posted Apr 28, 2026

About Us:

Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology.

About the team:

Paytm Loyalty & Rewards is a B2B engagement and retention platform that enables enterprises to acquire, engage, and retain customers, partners, and employees through data-driven loyalty programs.

The team builds and manages end-to-end solutions including loyalty infrastructure (points, cashback, tiers, gamification), a large rewards marketplace (vouchers, travel, merchandise, experiences), and campaign engines (cashback offers, referrals, scratch cards). It also powers incentive programs for sales teams, dealers, and employees, with seamless digital fulfilment via Paytm Wallet, UPI, and vouchers.

Serving brands across FMCG, banking, fintech, telecom, and e-commerce, the team helps drive customer lifetime value, repeat engagement, and measurable business outcomes through scalable, tech-led loyalty solutions.

About the Role:

We are seeking results-driven and relationship-oriented candidates to drive strategic partnerships in the loyalty and rewards ecosystem. The role involves identifying, negotiating, and onboarding brands, merchants, and corporate partners to expand our loyalty program offerings, enhance member engagement, and drive incremental revenue.

Key Responsibilities:

Partnership & Acquisition

Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups.

Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements.

Build multi-sector partner portfolios to enhance member redemption and earning opportunities.

Account Management & Relationship Building

Manage key partner accounts to ensure satisfaction, retention, and growth.

Collaborate with partners on co-branded campaigns, joint promotions, and customer engagement initiatives.

Track partner performance and recommend optimization strategies.

Market Research & Strategy

Conduct competitor analysis, industry trend monitoring, and opportunity mapping in the loyalty space.

Work with product and marketing teams to align partner offerings with customer needs and company goals.

Revenue & KPI Management

Deliver on sales and partnership acquisition targets.

Ensure partner deals contribute to incremental revenue, customer acquisition, and engagement KPIs.

Required Skills & Qualifications:

Education: Bachelor’s degree (MBA preferred) in Business, Marketing, or related field.

Experience: 3–7 years in business partnerships (preferably in loyalty programs, rewards platforms, fintech, CRM, brand alliances, brand marketing, or allied sectors). Proven track record of closing B2B deals and managing partner portfolios.

Skills: Strong negotiation, presentation, and networking abilities. Understanding of loyalty program mechanics, reward redemption models, and partnership monetization. Ability to work cross-functionally with product, marketing, and analytics teams. Proficient in MS Office and CRM tools.

Key Attributes:

Entrepreneurial mindset with a passion for partnerships.

Strong communication and interpersonal skills.

Ability to work in a target-driven, fast-paced environment.

Analytical thinking with data-driven decision-making capabilities.

KPIs

Number of new partnerships signed.

Partner revenue contribution to overall loyalty program.

Customer engagement and redemption rates driven by partner offers.

Retention and satisfaction scores of existing partners.

Why Join Paytm:

At Paytm, our mission is to bring half a billion Indians into the mainstream economy through innovative financial technology solutions. Our success is driven by our people’s collective energy and an unwavering focus on our customers and merchants. Today, Paytm is India’s largest merchant acquirer and one of the leading fintech companies, powering millions of businesses across the country.

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Growth Management- Manager- Paytm Ads

Paytm · Noida, Uttar Pradesh

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Uncategorized Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Posted Apr 27, 2026

Location- Noida / Bangalore / Mumbai

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Team

Paytm Ads is the digital advertising platform of Paytm, enabling brands to reach and engage with over 350M+ users across Paytm’s ecosystem of 200+ payment, commerce, and retail services—both online and offline. By leveraging transaction signals and behavioral insights, Paytm Ads enables advertisers to target highly relevant consumer cohorts and deliver performance-driven campaigns.

Role Overview

The Growth Manager will execute end to end growth initiatives for the Paytm scratchcards & deals business within Paytm ads. This role demands high aptitude, strong analytical depth with robust collaboration with stakeholder teams across product, sales, operations, platform and revenue heads.

Key Responsibilities

- Own end-to-end execution of cross functional growth initiatives across category and functions

- Program manage - initiative progress, stakeholder engagement, product asks, while representing the business team

- Business planning for the ad property portfolio to ensure optimal revenue per impression

- Reporting and insights - work closely with analytics and data science teams to drive insights and presentations for business reviews, leadership reviews

- Collaborate closely with Product, Analytics, and CRM teams to track performance on growth projects assigned

Experience & Aptitude

- Graduate/Postgraduate with 4-8+ years of experience in Growth, Product, Strategy or Marketing

- Past experience in growth or strategy/ planning roles in B2C/ ecommerce/ consumer internet businesses is a plus

- Demonstrated high aptitude and strong analytical problem-solving ability.

- Comfort operating in fast-paced, data-focussed environment

- Proven past experience in driving strategic growth initiatives.

Why join us:

Work with a high-performing and passionate business, product, design, and engineering teams. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed to it. India's largest digital lending story is brewing here. It's your opportunity to be a part of the story!

Ready to apply?

Apply to Paytm

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Assistant Manager – Surveillance-Paytm Money

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Apr 23, 2026

About Us: Paytm Money Limited is a SEBI registered Stockbroker and Depository Participant that offers

services related to Equity, Derivatives trading, Research Analyst & Distribution of financial products. It is a

fully owned subsidiary of One 97 Communications Limited, a listed entity in NSE and BSE. Paytm is

India’s largest digital payment app which makes it secure and seamless to pay using UPI, make bill

payments, recharge mobiles, DTH, data card & Metro Card etc anywhere in India.

Key Responsibilities:

● Monitoring Surveillance activities – trade as well as Name Screening.

● Assist in Compliance regulatory change implementation through a sophisticated Compliance

Tool.

● Conduct regular compliance audits and assessments to identify potential risks and areas for

improvement within surveillance function.

● Prepare and submit regulatory filings, reports, and documentation as required by SEBI.

● Collaborate with internal teams to gather necessary information for compliance reviews and

audits.

● Maintain accurate records of compliance activities and findings.

● Support the senior compliance team in conducting investigations into compliance breaches and

implementing corrective actions.

Qualifications:

● Bachelor’s degree in Commerce, Finance, Business Administration, Law, or a related field with

minimum 4-5 years of experience

● Familiarity with SEBI regulations and compliance requirements.

● Strong analytical skills and attention to detail.

● Excellent written and verbal communication skills.

● Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Skills:

● Previous experience in compliance and /or Surveillance Function.

● Knowledge of financial markets and investment products.

Reporting:

The incumbent will be reporting to SM - Compliance

Ready to apply?

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CST Associate-Paytm Money

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Apr 22, 2026

As a CST Associate at Paytm Money, you will be part of the Customer Support Team, providing top-tier service to users and resolving their issues effectively. This role requires excellent communication skills and a customer-first mindset to ensure a positive experience for all Paytm Money customers.

Key Responsibilities:

Customer Query Handling:

Respond to customer inquiries related to mutual funds, equity trading, account setup, and other financial products offered on the Paytm Money platform.

Resolve customer queries through multiple channels (email, chat, phone) in a timely and professional manner.

Maintain a high level of customer satisfaction by providing accurate and timely information.

Issue Resolution:

Troubleshoot and resolve user issues related to account operations, transactions, KYC processes, etc.

Work closely with the technical and product teams to escalate and resolve complex issues or bugs that affect customers.

Track and follow up on pending customer issues to ensure quick and effective resolution.

Customer Feedback & Improvements:

Record customer feedback and insights, and share them with relevant teams for continuous product and service improvement.

Identify trends in customer queries and work on improving processes to minimize recurring issues.

Documentation & Reporting:

Maintain logs of customer interactions, issues, and resolutions in the CRM system.

Prepare daily/weekly reports on customer queries, escalations, and overall service levels.

Analyze the data to provide actionable insights and recommendations to improve customer experience.

Compliance & Process Adherence:

Ensure all customer interactions are handled in line with regulatory guidelines and company policies.

Follow protocols for handling sensitive financial and personal information.

Stay updated on product knowledge, processes, and industry regulations to provide accurate information to customers.

Collaboration & Cross-functional Support:

Collaborate with internal teams including sales, marketing, compliance, and product to resolve customer issues.

Work with external vendors/partners, if required, to ensure smooth operations and customer experience.

Skills & Qualifications:

Educational Background: Bachelor’s degree in any discipline, preferably in Finance, Business, or related fields.

Experience: 2-4 years of experience in customer support or client servicing, preferably in financial services or fintech.

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Deputy General Manager/General Manager- Legal-Paytm Money Limited

Paytm · Mumbai, Maharashtra

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Executive Noida, Uttar Pradesh Mumbai, Maharashtra Posted Apr 20, 2026

Job Summary:

We are seeking a diligent and detail-oriented Legal Professional to join our legal team in a non-litigation role. The primary focus will be on handling legal agreements, contract management, vendor negotiations, and ensuring regulatory compliance—especially in line with SEBI’s outsourcing policies and other applicable regulatory frameworks.

Key Responsibilities:

Contract Drafting & Negotiation:

Draft, review, vet, and negotiate a wide range of commercial agreements including vendor contracts, service agreements, NDAs, technology contracts, SaaS Agreements etc.

Collaborate with internal stakeholders and external vendors to finalize agreements protecting the company’s interests.

Strong experience in commercial contract drafting and negotiation.

Contract Management:

Maintain and update the agreement tracker to monitor contract lifecycles, renewal dates, and key obligations.

Ensure timely closure, execution, renewal, and archival of agreements.

Regulatory Compliance (Outsourcing):

Ensure adherence to SEBI regulations concerning outsourcing of critical activities.

Evaluate vendor agreements and arrangements to assess compliance with regulatory outsourcing guidelines.

Coordinate with relevant teams to ensure necessary approvals and disclosures are in place.

Stakeholder Communication & Reporting:

Prepare regular reports and updates for senior management on contract status, key legal risks, and compliance observations.

Respond to queries from internal departments relating to agreements or regulatory compliance matters.

Policy Adherence & Process Improvement:

Contribute to the development and implementation of legal processes and templates.

Support in internal audits and regulatory inspections related to outsourcing arrangements.

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Area Collections Manager - Manager - Lending Collections

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Apr 15, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role:

Lead the collections target and control collection flow for specified area. Handle large team of collection officers, their productivity and performance.

Expectations/ Requirements:

1. To Achieve Collection targets of the area assigned, control flow cases and focus on non starters.

2. Ensured documented feedback.

3. Ensure Adequate feet on Street availability/bucket wise /segment wise.

4. Manage productivity for fixing productivity parameters for Collection Officers Agencies/In-house team.

5. Monitoring performance against set parameters and weekly review with Collection executives.

6. Ensuring background check of all collection agencies hired/Identify and manage training needs of the Collection Executives/ Evaluation of performance of all CE.

7. Support Collection officers in legal /Police issues/Collection Activities.

Superpowers/ Skills that will help you succeed in this role:

1. People Management Skills.

2. More than 5 years of relevant experience in Collections role.

3. Demonstrated Success and achievement orientation.

4. Excellent Communication Skills.

5. Negotiations skills - strong bias for driving results in a High performance environment.

6. Strong Relationship and Leadership skills.

7. Working Knowledge of Computers.

Education: Graduation/ Post Graduation preferred.

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Facility Manager

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Apr 15, 2026

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the role: The Facilities Manager will manage the day-to-day Facility Operations and activities for the assigned facility and all offices in assigned geography. The role involves to be the on-site key point of contact for key location stakeholders and will assume overall responsibility for Facility Management, Landlord management, any infrastructure projects.

Additionally will be responsible for Planning, tracking and execution of required works, activities, space and seating management etc The candidate will also be overseeing and own the financial activities namely plan for budgets, track spending, billing, provisions, accounting, vendor and contract management, purchase of material, equipment and supplies etc. The rolle also involves overseeing the Day to day operations of outsourced manpower involved in janitorial work, security and maintenance of equipment and assets.

Expectations/ Requirements:

* Ideal Experience Bachelor’s degree with 10 to 12 years of experience in facilities, property management or hospitality.

* Has background and experience working in service industry / environment * * * Knowledge of local occupational health and safety and regulatory requirements * Knowledge of critical facilities Knowledge of vendor management for specialized services

* Excellent understanding of technical aspects of property as well as the utilities * Proven capacity to understand and interpret commercial contracts

* Strong budget management and financial analysis skills

Other Personal Characteristics :

* Strong communicator – Good presentation skills and possesses strong verbal &; written communication skills (English, Hindi,local language), and an active listener

* Passion for quality – has an eye for detail to ensure best delivery of services * Self-motivated; confident, energetic and processes the ability to effectively deal with stressful situations

* Flexible – able to adapt to rapidly changing situations

* Strongly goal-oriented – able to focus on meeting all performance targets

* Is a team player – able to cooperate and work well with others to meet targets

* Proven ability to initiate and follow through with improvement initiatives

* Exhibits honesty & trustworthiness

* Open to new ideas & willing to challenge status quo

Major Responsibilities:

People Management –

* Develop and sustain a high-quality well motivated team

* Manage and coach team

* Ensure high staff morale, trust and work ethics

* Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

* Mentor and enable Training &; Development of team members

Stakeholder Management –

* Proactively engage stakeholders to ensure that on site expectations are met

* Build and develop effective stakeholder relationships across multiple levels of the organisation

* On-site key point of contact for Facilities / Admin in the assigned premises and geography

Contracts Management –

* Plan and manage all contracts and leases to ensure that they are professionally delivered at the right costs

* Ensure expiry of contracts are well-monitored and re validations are initiated if needed

* Ensure contracts are continually assessed to deliver best value.

* Calculate and compare costs for goods and services to maximize cost-effectiveness

* Coordinate and monitor activities of contract suppliers

* Manage contractor and vendor relationships

Procurement & Vendor Management –

* Ensure vendors are well-managed, delivering services on time and within budget

* Review the maintenance/service practices of Fm vendors, M&;E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation

* Plan and manage budgets for soft services and sustenance of premises under active influence

* Ensure that vendor procurement processes comply with agreed procurement guidelines and best practices.

Financial Management –

* Verify payment and invoicing match with contract pricing

* Monitor expenses and payments

* Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases for the location

* Develop and implement cost reduction initiatives

* Ensure financial processes are followed at all times

Health & Safety Management –

* Ensure the provision of a safe working environment

* Advise on and monitor energy efficiency

* Oversee environmental health and safety

* Ensure compliance with statutory regulations on fire, health and safety standards

Operations Management –

* Recommend continuous quality improvement practices and implement Industry Best Practice operations

* Implement building procedures and performance measures and ensure they are maintained at all times

* Ensure all Critical Environment Managements requirements are met

* Review existing operations regularly to reduce costs and improve operational standards

* Plan and take responsibility for office upkeep, smooth operations of all installations & works pertaining to the facility

* Develop and implement a facility management program

* Supervise the office upkeep activities & overall maintenance of facilities and equipment.

* Conduct and document regular facilities inspections

* Allocate and manage facility space for maximum efficiency

* Coordinate intra-office moves

* Oversee facility refurbishment and renovations * Plan and manage facility central services such as reception, security, cleaning, catering, waste disposal and parking

* Implement best practice processes to increase efficiency, reduce the cost

* Check completed work by contractors and vendors

* Plan and monitor appropriate facility management staffing levels

* Ensure efficient utilization of facility maintenance staff

* Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with within department

* Continuous optimization of processes, tools and documentation

* Achieve Key Performance Indicators and Service Level Agreement targets

Risk Management –

* Ensure a property risk management program including audits is implemented and maintained

* Ensure escalation procedures and incident reporting procedures are implemented and in place

* Assist in the development of guidelines and strategies to ensure compliance with One97 business code of conduct.

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BDR_Enterprise Sales

Paytm · Noida, Uttar Pradesh

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Uncategorized Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Gurugram, Haryana Posted Apr 14, 2026

About Us –Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions.

Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App.

Location: Noida / Bangalore

Team: Paytm Intelligence (Pi) / AI & Enterprise Platforms

About the Role We are building a next-generation AI Agentic SaaS platform at Paytm Intelligence (Pi), enabling enterprises to automate workflows, drive decisioning, and deploy AI agents at scale. As a Business Development Representative (BDR), you will be responsible for generating high-quality, high-value pipelines for our AI solutions across enterprise and digital-native businesses.

Key Responsibilities

1. Pipeline Generation (High-Value Focus)

Identify and build strategic target account lists across BFSI, fintech, SaaS, e-commerce, and digital-native sectors

Generate qualified pipeline for large-ticket AI / SaaS deals (₹50L – multi-crore ACVs)Drive outbound motions tailored to enterprise buying groups (CIO, CTO, Head of AI, Product Leaders)

2. Account Intelligence & Use Case Mapping

Conduct deep research to identify high-impact AI/agentic use cases within target accounts

Map business problems to Paytm’s AI agentic capabilities (automation, decisioning, inference infra)

Build account-level POVs (Point of View) instead of generic outreach

3. Executive-Level Outreach

Engage senior stakeholders via:

Thoughtful cold outreach (email, LinkedIn, warm intros)Industry-led narratives (AI transformation, cost optimization, automation ROI)Create personalized messaging for high-value conversations, not templated sequences

4. Opportunity Qualification

Qualify leads based on:

Deal size potential

Strategic fit

AI adoption maturity

Partner with Account Executives (AEs) to convert early interest into qualified opportunities

5. GTM Feedback Loop

Provide insights on:

Market demand for agentic AI use cases

Buyer objections & adoption barriers

Messaging effectiveness

Experience:

2-4 years in BDR / SDR / Enterprise Sales / GTM roles

Experience in B2B SaaS, AI/ML, Cloud, or Enterprise Tech

Exposure to mid-market / enterprise deal cycles (₹20L+ ACV)

Must-Have Skills

Strong ability to sell complex, abstract products (AI, platform, infra)Experience with account-based selling (ABS) / ABM motions

Excellent research and problem-first selling mindset

Strong communication skills with ability to engage senior stakeholders

Good-to-Have

Understanding of:AI / LLMs / Agentic systemsCloud / inference / data platforms

Prior experience in deal-size driven pipeline roles (vs volume SDR)

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Account Executive - Enterprise Sales

Paytm · Bangalore, Karnataka

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Sales / BD Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Posted Apr 14, 2026

About Us – Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pioneer of mobile QR payments revolution in India, today, Paytm is India’s largest payment company by Users, Merchants, Payment Transactions and Revenue. Paytm’s mission is to drive financial inclusion in India and bring half a billion Indians into the mainstream economy through technology-led financial Services. Paytm enables commerce for small merchants and distributes various financial services offerings to its consumers and merchants in partnership with financial institutions.

Paytm has been a pioneer in the merchant space by introducing innovative solutions like QR codes to accept payments and Sound-box to recon payments by voice alerts. We are also distributing loans to these partners via our ‘Paytm for Business’ App.

Location: Noida / Bangalore

Team: Paytm Intelligence (Pi) – AI & Enterprise Platforms

About the Role- At Paytm Intelligence (Pi), we are building AI-first platforms that power fraud detection, risk decisioning, merchant lifecycle intelligence, and agentic automation at scale. As an Account Executive (AE), you will own and drive complex, high-value enterprise deals end-to-end, partnering with CXOs and senior stakeholders to deliver measurable business outcomes through AI

Core Responsibilities-

1. End-to-End Deal Ownership Own the full sales cycle: from discovery → solutioning → commercial structuring → closure

Drive large ACV deals (₹50L – multi-crore) across enterprise and digital-native accounts

Navigate complex buying committees (CXO, Risk, Product, Engineering, Procurement)

2. Outcome-Based Selling

Position Paytm Intelligence as a business outcomes platform, not just a product

Sell against: Fraud loss reduction

Revenue uplift / conversion improvement

Cost optimisation via AI automation

Build ROI-driven narratives and business cases for enterprise stakeholders

3. Solutioning & Use Case Development

Partner with Solutions Architects / Product teams to:

Map customer problems to AI/ML + agentic workflows

Define customised solutions (risk, onboarding, lifecycle intelligence, automation)Translate complex AI capabilities into clear business value propositions

4. Account Strategy & Expansion

Own strategic account planning and penetration

Identify cross-sell / upsell opportunities across:

Fraud & risk platforms

Merchant intelligence (ARMS)AI-led decisioning systems

Build long-term relationships with C-suite and business leaders

5. Deal Structuring & Negotiation

Structure complex deals including:

Pricing models (SaaS, usage-based, outcome-linked)Commercial negotiations with procurement/legal teams

Ensure alignment between customer expectations and product capabilities

6. Cross-Functional Leadership

Work closely with:

BDRs (pipeline generation)Pre-sales / Solutions (technical validation)Product & Engineering (custom requirements)Act as the quarterback of the deal cycle

What We’re Looking For

Experience-6–12 years in Enterprise SaaS / AI / Cloud / Fintech Sales

Proven experience managing complex, high-value deal cycles

Track record of closing ₹50L+ ACV deals (preferably multi-crore)

Must-Have Skills-

Strong consultative / solution selling mindset

Ability to sell abstract platforms (AI, data, infra) vs feature-based tools

Experience in multi-threaded deal management

Executive presence & ability to engage CXO-level stakeholders

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Product Management- Director- Payments

Paytm · Noida, Uttar Pradesh

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Product Noida, Uttar Pradesh Mumbai, Maharashtra Posted Apr 8, 2026

About Paytm

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Role Overview

We are looking for a Product Manager to own and scale Paytm’s Cross Border Payments platform. This role requires deep hands-on experience in payment products across acquiring, gateways, banking integrations, and cross-border settlement systems.

Key Responsibilities

Own end-to-end product roadmap for cross-border payments including import/export flows, multi-currency acceptance, FX management, and settlement orchestration.

Lead integrations with sponsor banks, payment networks, and FX partners.

Design scalable settlement, reconciliation, and payment features aligned with regulatory requirements.

Drive cross-functional execution across product, engineering, compliance, and business teams.

Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables.

Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them.

What We’re Looking For

8+ years of product management experience with strong exposure to payments infrastructure.

Prior experience in acquiring, PSP, gateway, issuing, or global fintech environments.

Deep understanding of cross-border payment rails, FX mechanics, and banking integrations.

Strong execution focus with ability to operate in complex, high-scale environments.

Why join us:

A collaborative output driven program that brings cohesiveness across businesses through technology.

Improve the average revenue per use by increasing the cross-sell opportunities.

A solid 360 feedback from your peer teams on your support of their goals.

Respect that is earned, not demanded from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize

credit for deserving consumers & merchants – and we are committed to it. India’s largest digital

lending story is brewing here. It’s your opportunity to be a part of the story.

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Associate

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Apr 8, 2026

Job Role - Telecaller

Job Location - Goregaon, Mumbai

Education- Graduation

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer

of the mobile QR payments revolution in India, Paytm builds technologies that help small

businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and

bring them to the mainstream economy with the help of technology.

About the team: Liaison between the creditors and consumers. They are in charge of

observing accounts to identify overdue payments, report collection activity, address client

queries, and develop repayment plans.

About the role: They will be responsible for collection targets of the assigned branches. They

will be required to meet the target of the assigned product. Follow the legal guidelines for

collection agencies & in-house collections.

Expectations/ Requirements:

1. To achieve collection targets of the Respective Branch assigned.

2. Meeting the Target on the product assigned for Collections.

3. Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.

4. Ensure that the collection agencies and In-house collectors adhere to the legal guidelines

provided by the law in force.

5. Ensure adherence to the Code of Conduct.

6. Continuously monitoring collection agencies and In-house collectors to identify fraudulent

practices and ensure that no loss is incurred due to such activities.

Superpowers/ Skills that will help you succeed in this role:

1. He or she should have more than 1 year of relevant experience in Collections role

2. Excellent Communication Skills

3. Negotiations skills - strong bias for driving results in a High performance environment

4. Strong Relationship and Leadership skills

5. Working Knowledge of Computers

6. Growth Mindset

7. Demonstrated success and achievement orientation.

7. Willingness to experiment and improve continuously

Why join us:

1. A collaborative output driven program that brings cohesiveness across businesses through

technology

2. Improve the average revenue per use by increasing the cross-sell opportunities

3. A solid 360-degree feedback from your peer teams on your support of their goals

4. Respect, that is earned, not demanded from your peers and manager

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Campaign Operations- Assistant Manager- Paytm Ads

Paytm · Noida, Uttar Pradesh

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Uncategorized Bangalore, Karnataka Noida, Uttar Pradesh Mumbai, Maharashtra Posted Apr 7, 2026

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Location- Noida / Bangalore / Mumbai

Role Overview :

The Campaign Operations Specialist will be responsible for end-to-end execution and optimization of advertiser campaigns on the Paytm Ads platform. This role sits at the intersection of ad operations, performance optimization, and client delivery, ensuring campaigns run flawlessly, meet KPIs, and drive measurable business outcomes.

Key Responsibilities

Campaign Setup & Execution

● Set up and launch managed service ad campaigns across Paytm ad inventory (primarily scratch cards).

● Configure targeting, budgets, bidding, creatives, and flighting based on client briefs.

● Ensure accurate tagging, tracking, and attribution setup.

Campaign Monitoring & Optimization

● Monitor live campaigns for delivery, pacing, CTR, CVR, ROAS, and CPA.

● Perform ongoing optimizations on bids, targeting, creatives, and budgets to maximize performance.

● Identify and resolve delivery issues (under-delivery, drop in CTR, tracking gaps).

● Translate learnings into repeatable playbooks and SOPs.

Reporting & Insights

● Prepare daily, weekly, and post-campaign reports for advertisers and internal stakeholders.

● Analyze performance trends and convert data into actionable insights and recommendations.

● Support QBRs and performance reviews with clear narratives and data storytelling.

Client & Internal Collaboration

● Act as the operations SPOC for sales, account management, and product teams.

● Work closely with Sales to understand client objectives and translate them into executable media plans.

● Coordinate with creative, tech, and product teams to resolve issues and improve campaign outcomes.

Platform & Process Excellence

● Maintain high operational accuracy with zero-defect campaign launches.

● Follow standard operating procedures while contributing to process improvements and automation.

● Provide feedback on advertiser needs to help evolve Paytm Ads products and tools.

Key Metrics You’ll Own

● Campaign delivery & pacing accuracy, SLA adherence

● CTR, CVR, CPA / ROAS improvement at account and portfolio levels

● Client satisfaction & SLA adherence

● Error-free campaign launches

Required Qualifications

● 2–6 years of experience in Ad Operations / Campaign Management / Performance Marketing.

● Hands-on experience with managed service campaigns on ad platforms (e.g., Google Ads, Meta, Amazon Ads, Flipkart Ads, Fintech Ad Platforms) and MMPs (Appsflyer, Adjust etc.)

● Strong understanding of digital advertising metrics and optimization levers.

● Advanced working knowledge of Excel / Google Sheets.

● High attention to detail and ability to manage multiple campaigns simultaneously.

● Experience working with SMB and Large Advertisers

● Knowledge of SQL, dashboards, or BI tools is a plus

Skills & Competencies

● Analytical and data-driven mindset

● Strong execution & problem-solving skills

● Clear communication and stakeholder management

● Ability to work in fast-paced, high-volume environments

● Ownership mindset with customer-first thinking

Why join us:

Work with a high-performing and passionate product, design, and engineering team. Shape the future of credit for millions of users. Build at scale in one of India’s most dynamic and regulated spaces. Flexible and inclusive work environment with fast decision-making and ownership.

Compensation:

If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 25mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

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Customer Acquisition

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Pune, Maharashtra Nashik, Maharashtra Coimbatore, Tamil Nadu Kochi, Kerala Thiruvananthapuram, Kerala Palakkad, Kerala Kollam, Kerala Malappuram, Kerala Thrissur, Kerala Kottayam, Kerala Bharuch, Gujarat Valsad, Gujarat Posted Nov 25, 2025

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About role: We are seeking a highly motivated and fast-executing Customer Acquisition Executive to drive on-ground outreach and acquisition initiatives. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and demonstrates high ownership over key operational metrics.

Key Responsibilities

● On-Ground Execution: Demonstrate a willingness to work on-ground and execute high-speed acquisition activities in target locations.

● Stakeholder Coordination: Efficiently coordinate with colleges, corporates, markets, and other external locations to secure necessary permissions and approvals for acquisition drives and events.

● Communication & Reporting: Maintain good spoken English and language skills for professional interactions. Utilize good WhatsApp and email communication skills for quick updates and documentation.

● Operational Excellence: Exhibit high speed and strong ownership of acquisition targets, ensuring timely and effective campaign rollout and performance.

● Team Collaboration: Work directly with a centralized team, maintaining constant availability and providing support, including during weekends, as required by operational demands.

● Problem Solving: Quickly identify and resolve logistical or communication barriers encountered during on-ground activation. Required Skills & Attributes

● Proven ability to be a fast executor with a strong focus on immediate results.

● Excellent spoken English and language skills are mandatory.

● Proficiency in professional WhatsApp and email communication.

● Demonstrated strong ownership and accountability for assigned tasks.

● Ability to be always available and willing to support during the weekends.

● Experience in coordinating logistics and obtaining external permissions is highly desirable.

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Enterprise Risk Manager (ERM)-Paytm Money

Paytm · Mumbai, Maharashtra

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Uncategorized Mumbai, Maharashtra Posted Nov 6, 2025

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BDR_Enterprise Sales

Account Executive - Enterprise Sales

Product Management- Director- Payments

Associate

Campaign Operations- Assistant Manager- Paytm Ads

Customer Acquisition

Enterprise Risk Manager (ERM)-Paytm Money

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