Role Summary

Location: US Remote (based in Tampa, Florida).

Remote

Full-time

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

What you’ll do:

Be the face of Payoneer to support new SMB customers on their Payoneer onboarding journey:

• Drive new accounts approval & identify additional revenue opportunities with our new customers at scale
• Build & maintain programmatic email cadences to schedule initial consultations within large inbound lead funnel.
• Gain a deep understanding of customer international AP/AR flows and generate interest in any relevant products in the Payoneer financial & HR product stack.
• Partner with Sales, marketing and product colleagues to drive new business growth in key verticals such as e-commerce, IT services, BPOs, and more.
• Work with customer service to ensure a frictionless experience for new customer onboarding.
• Analyze customer trends and behavior to identify opportunities for scalable outreach and execute test-and-learn projects. Be the voice of the customer within the Payoneer ecosystem.
• Collaborate with cross functional teams such as Marketing, Partnerships, Operations to support new acquisition initiatives.
• Proactively share feedback, insights and ideas in team meetings to contribute towards new business growth.

 Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

 For this role you are also:

• Excellent written & spoken communication skills
• Analytical skills – data reviews, pattern recognition, and routine results analysis and r
• Superior organizational skills to stay on track to deliver against targets & deadlines
• High attention to detail to fully understand customer needs
• Ability to learn and retain detailed information about complex topics

Have you done this kind of stuff?

• 2-3+ years of experience engaging with B2B SMB sales/service experience is an advantage
• Working knowledge of Microsoft office – Excel, Word, PowerPoint
• Experience with Salesforce, Gong, Salesloft, or similar tools
• Comfort with working from home policies

 Not a must but a great advantage:

• Experience in payments, fintech, or HR tech
• Fluency in a 2^nd language

#LI-AB4

#LI-REMOTE

Role Summary

Location: New York, US/ optional Tampa or Atlanta remotely

Hybrid

Full-time

We are looking for our next Enterprise Client Success Manager based in New York. This role provides unique potential for personal and professional growth. It is a high-impact, high-visibility role that will be a key driver for Payoneer’s growth. You will have the opportunity to work in a fast-paced team with various customers and receive personalized training and career opportunities.

It will focus on managing our largest and most strategic Enterprise clients in the region, enabling them to scale through making payments frictionless, driving acquisition of new merchants, and growing the Mass Payout solution stack through building trusted relationships with both key team members and client decision makers, and help customers realize value from Payoneer’s seamless payment capabilities.

What you’ll do:

• Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, industry, payment needs & flows, growth opportunities.
• Develop and nurture relationships with key client stakeholders including C-Suite and senior management while understanding client’s strategic initiatives and decision-making process.
• Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. gig economy, social platform, eCommerce, freelancer, content distribution, and others).
• Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities.
• Negotiate commercial & contractual terms, contract renewals, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
• Interpret data (market data, competitive data, proprietary data, and client supplied data) to include in data-driven decision-making process and to create a clear view on status of client
• Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
• Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health

Who you are:

• Bachelor’s degree in related fields, with 5 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution.
• Successful track records of achieving commercial targets
• Data-driven and analytical mindset
• Analytical problem solver, customer obsessed, team oriented
• Excellent communication and presentation skills, both in person and over the phone in English.
• Ability to work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
• Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer.
• Willingness to travel

#LI-AB4

#LI-Hybrid