Location: Miami, FL | London, UK | Remote (US)

The Problem and the Role

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.

We are seeking a Developer Experience Lead, who will report to the head of Product Growth, to own the entire developer-facing surface of our platform, from documentation to integration support to API governance. We have built a world-class financial engine, but how external developers experience that engine has no owner. This role fills that gap.

This is a foundational role. You will be the first hire in this function. You will architect the documentation ecosystem from the ground up, define the processes that keep it accurate as the platform evolves, and directly support the clients who integrate with our APIs. Over time, you will shape how Developer Experience operates as a discipline at OpenFX, influencing product decisions, integration strategy, and the developer journey end-to-end.

You will set the bar higher than industry standards, building a knowledge system that turns complex FX liquidity and cross-border payment flows into a Hello World integration in under 15 minutes.

What You'll Actually Do & Own

• Drive API Product Adoption: You own API adoption as a measurable outcome. You instrument the funnel from API key activation to first API call to first transaction to expanded endpoint usage. You set the baseline, define the targets, and drive the cross-functional work to move the number. Every quarter, more developers are activated, more endpoints are used, and integrations go deeper. This is what you are accountable for, not pages shipped.
• Architect the Documentation System: Documentation is the primary adoption surface. You own the information architecture and the words. You design the taxonomy that scales from a simple Quickstart guide to complex Treasury Operations references. You determine how we version, layer, and present information so it does not collapse under its own weight as the platform grows. You build it on docs-as-code infrastructure that engineers can contribute to. You measure documentation by whether it moves adoption, not by completeness for its own sake.
• Own the OpenAPI Workflow: Your first technical priority is aligning the OpenAPI spec to production reality. Then you implement and enforce a contract-first governance model where the spec is treated as a product contract, not a generated afterthought. Spec linters run in CI as merge blockers. OpenAPI updates are part of engineering's Definition of Done. Breaking changes are detected automatically and routed through a defined deprecation process. You sit in Product and Engineering reviews as the First User: if an API is too hard to explain in writing, it is too hard to use, and you have the authority to push back before code ships.
• Drive Developer Advocacy: You are the external voice of OpenFX inside the developer community and the internal voice of the developer inside OpenFX. You write technical content that earns developer trust: deep-dive blog posts on idempotency under retries, sample apps that demonstrate real cross-border payment flows, integration pattern guides for PSP, neo-bank, and treasury use cases. You build feedback loops that turn integration friction into product changes. As volume justifies, you represent OpenFX at developer-focused events, conferences, and partner enablement sessions. You are the reason developers choose OpenFX over a competitor whose docs they could not understand.
• Own Integration Triage: You are the technical front door for client integration questions during US business hours. You triage whether each issue is a documentation gap, an API design problem, or a code bug. You fix documentation gaps directly and route the rest to engineering with structured context. You build the repeatable onboarding playbook that turns one-off Slack threads into a scalable process. You partner with GTM, who owns the client relationship; you own the developer experience surface that surfaces during integration.

What Success Looks Like

• API Product Adoption: You own the adoption funnel from API key activation to first API call to first transaction to expanded endpoint usage. You instrument it, set the baseline, define the target, and drive the cross-functional work to move the number. This is the metric you are accountable for.
• Time to First API Call: Drops from around 3 days to under 15 minutes within 90 days. You own the Quickstart, code snippets, and onboarding tutorials that make this speed possible, and you advocate for the product changes needed to remove the rest of the friction.
• Instructional support tickets: reduced 40% within 90 days, with 42% of onboarding support requests as the baseline.
• Spec drift: no spec drift incidents that reach production. The OpenAPI spec stays aligned to production as the platform evolves.
• V1 Developer Portal: a public API doc portal (References, Guides, Changelog, sample apps) is live, searchable, and built on docs-as-code infrastructure. 100% of public endpoints have accurate request and response examples.
• Developer advocacy presence: a published cadence of technical content (deep-dive guides, sample apps, integration patterns) that builds developer trust and drives inbound adoption. Establish the baseline, grow it quarterly.
• DX roadmap: a written plan for SDK strategy, portal evolution, adoption analytics, and Agent Experience foundations and expansion (CLI, MCP)

Requirements

• 5+ years owning a developer-facing API product or platform. B2B or infrastructure. You drove a measurable adoption outcome, not just shipped pages. You can point to the integration experience you built, the funnel you owned, and the metric you moved.
• Direct client integration work. You have sat on integration calls with B2B or institutional clients, diagnosed friction live, and fed it back into product changes (not just documentation updates). You know what breaks during real integrations, not what should break in theory.
• Product instinct for API design. You have opinions on endpoint design, parameter naming, authentication UX, error response formats, idempotency keys, and SDK ergonomics. You have opinions on these calls and get changes shipped before code hits production.
• Engineering fluency. You read code well enough to extract logic independently. You understand distributed system concepts (latency, rate limiting, idempotency, eventual consistency, async patterns). You can sit in a code review and have something useful to say.
• Contract-first governance experience. You have implemented or enforced OpenAPI workflows where the spec is treated as a product contract, not a generated artifact.
• Financial services or fintech context. You know the difference between authorized and settled. You have worked on payments, trading, or banking APIs.
• Agent Experience instinct. You have shipped or experimented with MCP servers, agent-native SDKs, llms.txt, evaluation suites for LLM-driven API consumption, or other agent-readable API patterns. You have a point of view on what Developer Experience looks like when AI agents are first-class consumers.

Preferred

• Interactive docs experience: code playgrounds, Try It Now, in-browser sandbox.
• Multimedia documentation skills: video tutorials, sequence diagrams, architecture diagrams that complement written documentation.
• Developer advocacy or DevRel experience: you have written technical content for an external developer audience, shipped sample apps, or represented a product at developer events.

Why This Role?

• Foundational Ownership: You are the first hire in this function. You define the hiring standards, the voice, and the culture of Developer Experience at OpenFX. As the function scales, you lead the team.
• Greenfield Architecture: You are building the DX product from the ground up. You build the system right the first time, selecting the stack, the taxonomy, and the governance model from scratch.
• The Frontier of Finance: You will learn the inner workings of global finance (FX liquidity, settlement, treasury), and you will apply them to the new payment stack as well as the legacy rails of the past. Our technology is novel; you teach developers how to think about the future of money and define the vocabulary of the industry. 
• Where This Role Grows: The next milestone is Agent Experience. AI agents are becoming first-class consumers of APIs alongside human developers. As Developer Experience matures, you lead the expansion into agent-native tooling: MCP servers that expose OpenFX as agent-callable tools, SDKs and CLIs designed for both human and autonomous consumption, semantically structured documentation that LLMs can parse natively, evaluation suites that test whether agents can invoke OpenFX correctly from natural language, and sandboxing patterns that let agents transact safely. Few companies have a clear owner for what Agent Experience means at the API layer. You define this discipline at OpenFX, and you do it from a foundation of human Developer Experience that already works.
• The Team: You are joining a team of ex-Stripe, J.P. Morgan, and Kraken alumni.  We are backed by Accel, Atomico, M13, Northzone, Pantera, and we believe that our APIs are core to our product. 

Product Manager, Currencies & Payments - Americas & Europe

Location: Miami, FL or London, UK

The Problem and the Role

OpenFX is building programmatic money movement infrastructure that powers the next generation of payments companies globally. We move money as freely as data, unrestricted by time zones, banking hours, or legacy systems.

We are looking for a Product Manager to own currency expansion across North America, LATAM, and Europe. Every new currency unlocks new corridors for our institutional clients, directly driving trading volume and revenue. Your mandate is to scale aggressively across these geographies: sourcing liquidity providers, standing up settlement rails with banking partners, navigating jurisdiction-specific compliance, and ensuring every currency you launch meets the reliability bar our clients expect.

You will run your regional currency roadmap with independence. You will set pricing. You will prioritize engineering effort. You report to the PM for Payments & Currencies, who sets strategic prioritization for which currencies matter most based on payout corridor relevance. You own the how and the when.

If you have shipped cross-border payment products, worked with banking or card network infrastructure, or built API-driven financial products across jurisdictions, this role will feel familiar. The difference is you will be doing it at the frontier of stablecoin-settled FX infrastructure, where the rails are new and the playbook is yours to write.

What You’ll Actually Do

• Own Corridor Launch. You own every currency in your regional pipeline from Alpha through General Availability. You track Liquidity Partner onboarding, settlement rail readiness, compliance clearance, operational setup and pricing. You run readiness reviews, maintain the launch checklist, and make the go/no-go call. Nothing goes live in your geographies without your sign-off.
• Prioritize Engineering. You work with engineers to deliver against your roadmap. You write specs, set sprint priorities, and partner with your EM to ensure capacity is allocated to the highest-impact currencies.
• Work Directly with LPs and Banking Partners. You are the product voice in LP onboarding and banking partner discussions. You understand what it takes to stand up a new currency pair technically, what banking partners need to enable settlement, and how to translate partner constraints into product decisions. You set pricing for new pairs and run pricing experiments to drive volume.
• Navigate Multi-Market Regulatory Complexity. Each currency comes with jurisdiction-specific compliance requirements. You work with Legal and Regulatory to understand what is needed, translate requirements into engineering and product decisions, and ensure no currency launches without clearance.
• Drive Post-Launch Adoption. A currency is not done at launch. You track whether clients are actually trading new corridors, partner with GTM to drive activation, identify friction points, and feed insights back into prioritization.
• Build the Regional Launch Playbook. You build a repeatable, documented process for launching currencies in your geographies, covering every dependency, gate criterion, and handoff. You iterate on it after every launch so the next 15 currencies follow a predictable path.

What Success Looks Like

• Launch Discipline: You reduce average time from Alpha to GA by establishing a repeatable process. Every currency that reaches GA has passed all readiness criteria. No launch is rolled back due to missed dependencies, incomplete rails, or compliance gaps.
• OKR Delivery: You hit currency expansion targets for North America, LATAM, and Europe on time and to the quality bar required for institutional clients.
• Post-Launch Activation: Average currencies traded per client increases quarter over quarter in your corridors. You can point to specific actions you took to drive adoption.
• Engineering Partnership: Engineering ships consistently against the roadmap. Your EM considers you a strong product partner who provides clear specs, makes decisive trade-offs, and shields the team from churn.

Requirements

• 5+ years of Product Management experience. You have owned a complex, multi-dependency delivery process in a B2B or infrastructure product. You can describe a time you coordinated multiple teams toward a shared launch and what you did when dependencies broke down.
• Cross-border payments or financial infrastructure context. You have worked on payments, FX, card networks, or digital asset products where moving money across borders was the core problem. You understand settlement, liquidity provisioning, and compliance clearance from hands-on experience.
• Multi-market product experience. You have shipped products across multiple countries or regulatory jurisdictions. You know that launching in a new market means regulatory navigation, banking partner onboarding, and market-specific constraints that shape timelines.
• Operational rigour. You maintain systems to track complex, multi-dependency workflows. You build the checklist, follow up on the open item, and catch the gap before it becomes a blocker.

Preferred

• LATAM corridor knowledge: Experience with LATAM payment rails, regulatory environments, or banking partner ecosystems. Spanish speaker preferred.
• Card network or payment scheme background: Experience at a card network, payment scheme, or large-scale processor with multi-market product launches.
• Stablecoin or digital asset rails: Familiarity with stablecoin settlement, on/off-ramp infrastructure, or crypto payment products.

Why This Role

• Direct revenue impact. Every currency you launch unlocks trading corridors and directly drives TPV growth. Your work shows up in the numbers.
• Frontier of cross-border finance. Liquidity provisioning, settlement mechanics, banking partner networks, stablecoin rails. This is cross-border payments infrastructure at the cutting edge.
• Career growth. This role is designed to expand. Build the launch muscle, demonstrate judgment, and there is a clear path to broader scope within Currencies & Payments.
• High-calibre team. Ex-Mastercard, Visa, Stripe, J.P. Morgan, and Kraken alumni. Backed by Accel, Atomico, Pantera, Lightspeed.
• Where the growth is. North America, LATAM, and Europe are the corridors with highest client demand and the most untapped potential. You are not maintaining a mature product. You are opening new markets.

Mission

OpenFX is building the infrastructure layer for institutional money movement at a global scale. We sit at the intersection of traditional finance and digital assets, working with institutional users who move large volumes across currencies and care deeply about operational clarity in their money flows.

As a Lead Product Designer, you will help make complex financial infrastructure feel clear, trustworthy, and efficient. You'll work across client-facing trading experiences, internal operational tools, and the communications that connect both. The work goes beyond visual polish. It's about making intricate financial logic understandable to the people who rely on it every day.

Why Join

The problems are genuinely hard

This isn't a role where you'll inherit a mature design system and optimize funnels. You'll design for multi-currency payments product, compliance-gated workflows, and users who understand these systems better than most people building it. The work pushes well past what's traditionally considered the domain of a designer and you'll need to reason about state machines, data models, and operational risk, and turn that reasoning into interfaces that make complex things feel simple.

You get a front-row seat to shape how money moves around the world

Every year, migrants send over $656 billion home to their families, three times more than all foreign aid combined. But they lose more than $40 billion of that to transfer fees. The World Bank has shown that a 10% increase in per capita remittances leads to a 3.5% decline in the share of people living in poverty. When the cost and time of moving money goes down, the effects are measurable and material, more children in school, more small businesses funded, more families above the poverty line. This is the infrastructure you'd be helping to shape.

The playbook is being written right now

The way design works inside organizations is changing fast. AI is collapsing the distance between idea and artifact. Cross-functional boundaries are blurring. The traditional sequence of brief → wireframe → spec → handoff is giving way to something faster, more fluid, and less clearly defined. At OpenFX, you won't inherit someone else's process, you'll author it. You'll help shape how design, product, and engineering collaborate, how decisions get made, and what the culture of a design-aware company actually looks like when it's built from the ground up.

Skills & Competencies

Systems Design

• You think in systems, not just screens. Our platform is interconnected, and a single action can affect multiple surfaces, states, and user types. We're looking for someone who can map these relationships, think through edge cases, and approach design holistically.
• You're can design and map interfaces that behave differently depending on context, whether that's user permissions, account configuration, feature flags, or time-sensitive conditions.
• You have experience working with information-dense environments like dashboards, tables, and summary views, and you understand how hierarchy and progressive disclosure help users make better decisions.

Financial & B2B Product Sensibility

• You're familiar with financial product concepts, or you pick up new domains quickly. A finance background isn't required, but we value designers who take the time to understand the domain well enough to contribute to product decisions, not just execute on them.
• You've designed for professional, repeat-use products where users are experts in their own field, use the product daily, and prioritize speed, density, and predictability.
• You understand that in institutional products, how you communicate a constraint or an error matters. A poorly worded message can affect a customer relationship. You think carefully about how the product handles moments of friction.

Craft & Execution

• You have a strong eye for visual design across layout, typography, color, and hierarchy. We'll look at your work to understand this.
• You can clearly articulate your product and interaction decisions. User flows, information structures, and functional design choices should be grounded in how they serve the end user, and you're comfortable walking stakeholders through your reasoning.
• You're proficient in Figma and use it as a tool for quickly visualizing ideas. Beyond that, you recognize that different projects call for different levels of design investment. You can assess what a project needs, choose the right artifact to evaluate the solution, and hand it off in a way that works for your engineering counterparts. Sometimes that's a detailed Figma file, other times it's a flow diagram, a written brief, or a quick prototype.
• You write well. In B2B platforms, words carry as much weight as visuals. Error messages, confirmation copy, tooltips, email content, and empty states all shape how confident users feel. We value designers who can write production-quality microcopy.
• You're comfortable working at different fidelities, from rough explorations early in a project to polished specs for engineering handoff. You're happy to share unfinished work to align on direction before investing in detail.
• You care about consistency in typography, spacing, interaction patterns and components. You notice when something is slightly off and you take the time to fix it.

Cross-Functional Collaboration

• You're comfortable working with product managers on open-ended problems where the answer isn't obvious and involves trade-offs across user needs, brand promise, technical feasibility, and business priorities. You bring a design perspective to these conversations.
• You engage with engineering beyond handoff. That might look like reviewing technical documents for UX implications, pairing during implementation, or iterating on details in the browser.
• You've worked with client-facing teams like customer success, sales, or GTM, and you know how to translate their feedback into design insights. You care about making sure the product experience matches what users hear from the team.

Research & Validation

• You have experience with user research in B2B or enterprise settings where direct access to users is limited and insights often come through intermediaries like account managers or support conversations.
• You can pull together signals from different sources (client feedback, support patterns, sales conversations, competitive landscape) and turn them into design hypotheses worth testing.
• You take a pragmatic approach to validation. You prefer lightweight feedback cycles over large-scale studies, and you understand when a short call with a couple of users will give you more signal than a broad survey.

Roles & Responsibilities

Design Ownership

• Lead the design process end-to-end for product initiatives, from early problem framing through to specs and implementation support. You help shape what gets built, not just how it looks.
• Work across the full product surface, including client-facing features, internal tools, transactional communications, and onboarding. We hold the same quality bar for what users see and what internal teams use.
• Produce whatever design artifacts the project calls for, whether that's user flows, wireframes, prototypes, high-fidelity mocks, or component documentation.

Product & Strategy Partnership

• Work closely with product management to frame problems, explore solutions, and navigate trade-offs. You're a collaborative partner in product thinking, not someone who receives a finished brief.
• Bring a design lens to product and business conversations. Help the team see where UX friction creates unnecessary overhead, where gaps in information affect client trust, and where better design can meaningfully improve outcomes.
• Join technical planning discussions to flag UX implications of architectural decisions early, when they're still easy to adjust.

Design System & Platform Consistency

• Help maintain and evolve the design system, keeping component libraries, interaction patterns, and design tokens coherent as the product grows across teams.
• Contribute to ongoing quality efforts by spotting and addressing inconsistencies in typography, spacing, copy, and component usage across the platform.
• Help establish and maintain UX writing standards so the product speaks consistently across in-app messages, emails, and error states.

Collaboration & Implementation

• Work alongside engineers during build. We value designers who stay involved through implementation, help resolve ambiguities as they come up, and adjust designs when needed based on what emerges in development.
• Stay connected with client-facing teams to keep the loop tight between what users experience and what the product delivers.
• Share your design work and thinking clearly with cross-functional stakeholders. We value reasoning grounded in user needs and business context.

Research & Learning

• Develop a working understanding of how people actually use the platform, including their workflows, mental models, and pain points. This understanding grows over time and should inform your design decisions.
• Make research a regular part of how you work, through client calls, design reviews with CS, and prototype walkthroughs, rather than treating it as a separate activity.
• Keep up with design patterns in financial services, trading platforms, and B2B SaaS, and bring relevant outside perspective to the team.

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. Our early team includes operators from J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium and more. We’re backed by Accel, Lightspeed, NFX, and other top-tier investors.

The Problem You’ll Solve

OpenFX can already move money cross-border. But without a world-class collections (Pay-In) layer, we’re missing the front door of the funds flow. Building this unlocks a new category of clients (global platforms, marketplaces, remitters, enterprises) and makes OpenFX materially stickier: once customers collect through us, their entire flow runs on our rails.

Most global businesses still collect money like it’s 2008: opening local bank accounts country-by-country, reconciling fragmented bank statements, and wiring funds back to HQ with delays, hidden fees, and constant operational breakage. If you have hundreds of thousands of customers across countries, “collections” becomes a full-time organisation, just to get paid and understand who paid you.

You'll build the product that fixes this. By owning Pay-Ins end-to-end, from local fiat rails and virtual accounts to fiat→stablecoin routing, to reconciliation that finance teams can close books with, you'll unlock a new category of customers (global platforms, marketplaces, remitters, enterprises) and make OpenFX the default operating system for their global treasury.

What you’ll own

You'll be the directly responsible individual for the Pay-Ins charter, from strategy through execution. Ownership isn't about shipping features, it's about delivering outcomes. This means:

Launch Pay-In v1 across priority rails

1. Enable customers to collect money in their local markets without opening local bank accounts.
2. Launch Pay-In collections through virtual accounts infrastructure on key fiat rails. e.g., ACH/Wire (USD), SEPA (EUR), SPEI (MXN), etc. and then expand.
3. Define what “live” means: onboarding, limits, payment references, exceptions, refunds/returns, SLAs, and support playbooks.
   
   

Smart Order Routing automation

1. Allow customers to programmatically route collected funds to any destination with zero manual intervention.
2. Design and build infrastructure that will be used by clients to decide  how funds received into virtual accounts can be converted and routed:
• fiat → stablecoin → on-chain wallet, and/or
• stablecoin → fiat rails for payouts
3. Own the product decisions and the integration path with the underlying virtual account + on/off-ramp infrastructure.
   
   

Payment tracking + reconciliation that scales globally

1. Build end-to-end observability for customers: who paid, when, in what currency, what fee/FX was applied, and where it settled.
2. Ship reconciliation primitives: payment references, statement mapping, webhooks, reporting exports, and exception workflows.

What success looks like

12 months in, you’ll know you’re succeeding if:

• $5B+/month Pay-In volume processed across local rails (with a clear path to $20B/month next quarter).
• 6+ pay-in rails live and operational (e.g., ACH, Wire, SEPA, SPEI + 2 more), each with defined SLAs, monitoring, and incident playbooks.
• p95 latency <10 minutes for automated flows (fiat received → virtual account credited → routed to destination)
• 8–10 enterprise customers live, with 3+ doing >$1B+/month in collections through OpenFX infrastructure. 
• Onboarding time < 14 days for a standard Pay-In integration (from kickoff to first money collected), measured and improving.
• Auto-reconciliation rate ≥ 95% (payments matched without manual ops), with clear exception workflows for the remaining cases.

Your first 90 days (what you’ll do)

Month 1: Discover and choose the wedge

• You'll conduct 15-20 deep discovery sessions with clients/prospects (marketplaces, enterprises, remitters, payment processors). 
• You'll map the current state: how they collect, reconcile, repatriate funds, and where it breaks. Then you'll let the data, not the loudest voice, decide which rails and geographies to prioritize.
• You choose v1 rails based on demand, feasibility, and unit economics and you can defend that choice with numbers.

Month 2: Align & Plan

• Write a clear PRD and One Pager that articulates the Job to Be Done, Desired Outcomes, and SMART success metrics. Publish Pay-In API + workflow spec (payment references, webhooks, reconciliation model, exceptions)
• Define the fiat→stablecoin routing policy and the customer configuration surface.
• Bring Legal, Compliance, Ops, and Partnerships into the room during definition, and solve constraints before engineering starts coding.

Month 3-6: Build & Execute

• Rail #1 in development with an integration test plan and a launch readiness checklist.
• Ensure Ops is trained, FAQs are written, and support playbooks are documented before go-live.
• First lighthouse customer committed to a timeline (integration + go-live criteria).
• Weekly metrics review cadence established (latency, failure modes, reconciliation breaks, support volume).
• Begin expansion to Rails #2 and #3 based on customer feedback and pipeline demand.

Requirements

Non-negotiable

• You’ve shipped payments products (API-first) where reliability, exceptions, and reconciliation matter.
• You write crisp, technically grounded specs and can drive hard tradeoffs across product/engineering/ops/compliance.
• You've been the DRI for a product line, owning adoption, volume, reliability, and unit economics, not just roadmaps. You measure success by data, write post-mortems when hypotheses fail, and iterate rapidly.
• You know how to uncover real customer pain. You ask, "Show me how you currently reconcile these payments", instead of "Would you use this feature?" You distinguish between what customers say they want and what their behavior reveals they actually need.

Preferred (helps you ramp faster)

• Experience with local payment rails (ACH, Wire, SEPA, SPEI, Pix, FPS, NEFT/UPI etc.) and bank/payment partner integrations.
• Exposure to virtual accounts, treasury/ledgering, or reconciliation-heavy products.
• Familiarity with stablecoin rails/on-off ramps (helpful, not required).

Not required

• MBA, pedigree, or a certain number of years. We care what you’ve built and owned.

Why This Opportunity Is Rare

• Speed: OpenFX went from $0 to $40B+ in annualized volume in under two years. We don’t do “multi-quarter discovery.” If the opportunity is real, we ship. You’ll take Pay-Ins from charter to production fast, and you’ll feel the impact in weeks, not years.
• Access: You’ll work directly with leadership and the teams that matter: clients, partnerships, compliance, ops, and engineering. You’ll sit in enterprise discovery calls, negotiate rails/partner constraints, and get lighthouse customers live yourself. No layers. No politics.
• Leverage: Pay-Ins is the front door of the money flow. If we win here, customers don’t just move money with OpenFX. They collect through us, reconcile through us, and then route funds globally through our rails. This turns OpenFX from “a provider” into the default operating system for global collections and treasury.
• Upside: Early equity in a company scaling faster than most fintechs in the category. If we win, you’ll have built a product line that becomes foundational to how global businesses get paid. If we lose, you’ll still have shipped infrastructure that moved billions - across rails, currencies, and compliance regimes.

If you want to build the collections layer that makes global money movement actually work, at scale, apply.

Role: Product Manager, Onboarding

Location: Miami, FL or London, UK 

The Problem and the Role

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.

We are seeking a Product Manager to own the client onboarding experience end-to-end and act as the architect of how global institutions, corporates, and high-growth companies become live, trading clients on the OpenFX platform. We have built a world-class financial engine. Now we need an onboarding experience that matches it.

This is a foundational role where you will own the onboarding ecosystem from the ground up: designing client journey flows by segment, enabling clients to reach "ready to trade" across every product and corridor, and directly influencing how quickly clients go from first touch to first transaction. OpenFX operates across multiple currency corridors and the roadmap is expanding aggressively. Every new corridor and product brings its own compliance requirements, document standards, and integration complexity. You will build the architecture that scales with that ambition rather than requiring a rebuild every time we expand.

What You'll Actually Do & Own

• Own the Onboarding Journey Architecture by Segment: Design and maintain the onboarding flows for every client type: direct institution, API developer, and channel partner. You define the stages, gates, required inputs, and handoff criteria, and own the segmentation logic that routes clients to the right flow based on product and corridor.
• Own Time-to-First-Transaction as the North Star: TTFT is your scorecard, measured per product and per corridor. You instrument where clients stall, identify where time is lost, and drive cross-functional work to remove it.
• Own the Compliance Data Collection Experience: You own the client-facing UX, data collection flows, and document submission experience that gets a client to the point where they have submitted everything needed. You work closely with the compliance team to ensure the experience is built around their requirements.
• Own Multi-Product Onboarding Across the Full OpenFX Suite: Every product OpenFX ships, a client onboards through your product. You own the conditional journey logic, gate criteria, and milestones that define "onboarded" for each product line.
• Own the Onboarding Communication Layer: You own the lifecycle communication system that keeps clients moving toward first trade: automated nudges, an in-product progress checklist, and specific guidance tailored to each requirement in the journey.
• Own ongoing onboarding discovery: Maintain a regular cadence of client interviews, data analysis, and hypothesis testing that continuously identifies friction points and validates interventions. The 30-day audit is the starting point, not the finish line.

What Success Looks Like

• Time to First Trade: You own TTFT as a metric across every inbound channel and client segment. You instrument the funnel, set the baseline, define the target, and drive the cross-functional work to move the number.
• Onboarding Completion Rate: 80% of accounts created reach first trade. You own the funnel from account creation to that moment and are accountable for the drop-off between them.
• Self-Serve Completion Rate: You establish what percentage of clients can complete onboarding without manual intervention, set the baseline, and improve it every quarter.
• First-Time Pass Rate: You increase the share of clients who clear compliance checks on the first submission without rework, escalation, or manual intervention, by building a data collection experience that sets clients up to succeed before they submit.

Requirements

• 3 to 5 years of Product Management experience: You have owned an onboarding or activation funnel for a B2B or institutional product and can point to the drop-off you identified, the intervention you built, and the number that moved.
• Compliance and Institutional Client Fluency: You have a working understanding of AML, KYC, and KYB requirements for institutional clients and can translate them into product decisions in close collaboration with a compliance team. You are familiar with corporate entity structures, UBO documentation, and sanctions screening, and have worked on products where these were central to the experience.
• Global Product Experience: You have worked on a product that operates across multiple countries with distinct regulatory requirements. You understand the architectural implications of multi-jurisdiction compliance and have made product decisions shaped by that complexity.
• Data Ownership: You instrument your own funnel, identify where clients stall, size the opportunity, and prioritize without waiting for someone else to hand you the analysis.
• Cross-Functional Execution: You have shipped in environments where Legal/Compliance, Operations, and GTM needed to move on the same timeline, and you know how to create alignment across functions with different incentives.
• Financial Services or Fintech Context: You have worked on payments, FX, banking, or digital asset products where regulatory requirements were a first-class constraint.

Preferred

• API-First Product Experience: Familiarity with API-first B2B products and developer onboarding flows.
• Experimentation: Experience running A/B tests on onboarding or activation flows and making decisions backed by data. 
• Verification Vendor Experience: Exposure to identity and business verification vendors.

Why This Role?

• Foundational Ownership: You are the first PM dedicated to onboarding at OpenFX. You will define what good looks like, set the standards, and build the system from scratch.
• Direct Growth Impact: Onboarding is where growth either materializes or stalls. This role has a direct, measurable line from the work to a client's first trade.
• Greenfield Architecture:  You are building the onboarding product from the ground up. In close collaboration with compliance, you define the segmentation logic, the jurisdiction-specific flows, and what "onboarded" means for each product line.
• The Cutting Edge of Finance: This role sits at the intersection of global FX, settlement, and treasury operations, applied to a payment stack that is rewriting how institutions move money.
• Where This Role Grows: The next milestone is the channel partner onboarding program: designing the white-label flows, credentialing model, and sub-client activation playbook that lets partners onboard their clients on OpenFX rails while compliance and risk controls remain intact underneath.
• The Team: You are joining a team of ex-Stripe, J.P. Morgan, and Kraken alumni.  We are backed by Accel and Lightspeed, and we believe that onboarding is a core part of the product. 

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions. The team's execution has been exceptional, and we're scaling at a remarkable pace. Our stellar early team comes with experience in companies like J.P. Morgan, Goldman Sachs, FalconX, PayPal, Affirm, Polygon, Kraken, Nium & others. We’re backed by Accel, Lightspeed, NfX, and other top-tier investors.

Role Overview

We are seeking an API Product Manager to architect and maintain the expansion of our API offerings. You will design, implement, and optimize ways for our clients to experience our product offerings through our API.  As Product Manager for API, you'll be responsible for defining the strategy, roadmap, and execution of our developer-facing products that power our clients' cross-border payment operations. You'll work at the intersection of complex financial infrastructure and developer experience, ensuring our APIs are both powerful and intuitive.

Key Responsibilities

• Lead API Product Evolution: Drive the expansion of our API as a product, packaging our offerings into a world-class SDK and developer experience
• Strategic Planning: Define and execute the API product strategy aligned with OpenFX's mission to modernize cross-border payments
• Roadmap Development: Create comprehensive API roadmaps that balance client needs, technical capabilities, and business objectives
• Growth & Adoption: Identify opportunities to enhance developer experience and accelerate API adoption across target markets
• Client Discovery: Conduct deep discovery sessions with institutional clients including remittance companies, neo brokers, and payment service providers to understand integration challenges and requirements
• Cross-functional Collaboration: Partner with engineering, compliance, and business teams to deliver API solutions that meet our business goals. 
• Developer Experience: Champion improvements to documentation, testing environments, onboarding flows, and SDK development
• Performance Analytics: Define success metrics and KPIs for API adoption, performance, and client satisfaction

What we are looking for

Must Haves:

• Product Management Experience: 5+ years of product management experience, with at least 2 years focused on API or developer-facing products
• Proven Success: Track record of launching successful API products that achieved adoption and revenue goals
• Institutional Client Experience: Experience working with institutional clients and understanding their complex integration requirements
• Financial Services Background: Experience in trading, fintech, payments, or financial services, preferably with cross-border payments or FX
• Technical Expertise: Strong understanding of API design principles, RESTful services, and modern integration patterns
• Communication Skills: Ability to translate complex technical concepts for various stakeholders, from developers to C-suite executives

Nice to Have:

• Experience with payment rails, regulatory compliance, and multi-currency operations
• Background in software engineering or technical architecture
• Previous experience at high-growth fintech or payments companies
• Knowledge of emerging payment technologies and distributed ledger systems
• Experience with API monetization strategies and developer ecosystem growth

What we Offer

• Competitive salary and opportunity for industry impact.
• Shape API-driven adoption and systems at a fast-growing company.
• Professional development within world-class fintech.
• Commitment to inclusion—diverse perspectives valued.
  
  

We are committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

The Problem and the Role

OpenFX is on a mission to move money as freely as data, unrestricted by time zones, banking hours, or legacy systems. We are building the infrastructure that will power the next generation of cross-border payment systems for institutions.

We are seeking an exceptional Head of Design to lead our design organization during a critical phase of product maturity and scale. You will own the end-to-end design vision for our platform, creating intuitive interfaces that make complex financial operations feel simple for our institutional partners.

This is a foundational role where you will lead the design strategy for our core suite of products across multiple currencies and blockchain networks. Your work will directly impact how banks, payment providers, and fintech companies manage billions in transaction volume. You will establish design operations that can support our 10x growth trajectory, building systems that enable rapid iteration without sacrificing quality or consistency.

What You'll Actually Do & Own

• Audit and Rebuild:
  In your first six months, you will conduct a comprehensive audit of our current design system and user experience, identifying critical gaps where design debt is creating operational friction or limiting our ability to scale. You will establish the foundation for a world-class design organization.

• Design Financial Tooling:
  You will work closely with our product and engineering teams to improve our trading and treasury management interfaces, bringing sophisticated financial operations tooling to life through clean, purposeful design. This means understanding the nuances of how traders monitor liquidity across multiple venues, how treasury teams manage capital allocation decisions, and how operations teams need to track and reconcile thousands of transactions daily.

• Build the Design System:
  You will create a scalable design system that supports multiple product lines, define our approach to user research with institutional clients, and ensure that accessibility and usability standards are embedded in everything we ship. You will establish design operations that enable rapid iteration without sacrificing quality or consistency.

• Build and Mentor the Team:
  You will build and mentor a design team as we scale, establishing the culture, processes, and standards that will define design excellence at OpenFX. As a founding design leader, you will define the hiring standards, the voice, and the culture of the design organization.

• Shape Design Strategy:
  You will partner effectively with product managers and engineers to make smart tradeoffs under constraints. You will articulate design rationale that connects user needs to business outcomes, and you will be comfortable making decisions with imperfect information while moving quickly. Your design decisions will fundamentally shape our product trajectory and competitive positioning.

What Success Looks Like

• Platform Transformation:
  In your first year, you will have transformed our platform's usability, making previously manual or error-prone operations intuitive and reliable. Our financial institution partners will describe our tools as best-in-class compared to competitors.

• Design System Velocity:
  Your design system will enable our engineering team to ship new features faster while maintaining visual and interaction consistency across the platform.

• Organizational Foundation:
  You will have built the foundation for a world-class design organization that can scale with our ambitious growth plans, establishing the culture, processes, and standards that will define design excellence at OpenFX.

Requirements

• 8+ Years in Design with Financial Systems Leadership:
  You have 8+ years of design experience with at least 3 years leading design for trading systems, market-making platforms, treasury management tools, or institutional financial software. You have designed interfaces where millions of dollars move based on user actions, and you understand the unique requirements of building for high-stakes financial decision-making.

• Trading UI/UX Expertise:
  You have deep, hands-on experience with trading UI/UX patterns—order books, position management, P&L visualization, risk dashboards, and real-time data displays. You have wrestled with the challenge of presenting dense financial information clearly without overwhelming users, and you know how to design for both novice operators and expert power users within the same platform.

• Banking and Payments Product Knowledge:
  You bring substantial knowledge of banking and payments products, understanding how financial institutions think about onboarding flows, KYC/compliance interfaces, reconciliation tools, reporting systems, and operational workflows. You have designed for regulated environments and appreciate the balance between innovation and institutional requirements.

• Systems Thinking:
  You are a systems thinker who can architect comprehensive design frameworks while also obsessing over pixel-perfect details. You know when to standardize components and when custom solutions are warranted. You understand how design decisions at the component level cascade into product-wide implications.

• Collaborative and Pragmatic:
  You are collaborative and pragmatic, knowing how to partner effectively with product managers and engineers to make smart tradeoffs under constraints. You can articulate design rationale that connects user needs to business outcomes, and you are comfortable making decisions with imperfect information while moving quickly.

• Portfolio Evidence:
  You can point to a portfolio demonstrating your experience with financial services design, particularly trading systems or institutional platforms. Your portfolio shows both strategic vision and execution excellence.

Preferred

• Digital Asset Fluency:
  You are fluent in both fiat and digital asset contexts. Whether it's traditional FX trading, payment processing, or blockchain-based settlement, you understand the fundamental operations and can translate complex technical concepts into elegant user experiences. Experience with stablecoins, DeFi protocols, or crypto trading platforms is a significant advantage.

• Design System Architecture:
  Experience building design systems from scratch for complex B2B platforms, including component libraries, design tokens, and documentation systems that enable non-designers to build consistent interfaces.

• User Research in Institutional Contexts:
  Experience conducting user research with institutional clients—understanding how to extract insights from busy financial professionals and translate them into actionable design improvements.

Why This Role?

• Design Leadership:
  You will be joining at an inflection point where design can fundamentally shape our product trajectory and competitive positioning. As we scale, you will define the hiring standards, the voice, and the culture of the design organization.

• The Frontier of Fintech:
  You will work on technically sophisticated problems at the frontier of fintech innovation, helping to build the infrastructure that powers the next generation of global money movement. You will learn the inner workings of global finance (FX liquidity, settlement, treasury), but you will apply them to the new payment stack as well as legacy rails of the past.

• Direct User Access:
  You will have direct access to institutional users—banks, payment providers, and fintech companies managing billions in transaction volume. You will see the immediate impact of your design decisions on real financial operations.

• The Team:
  You are joining a team of ex-Stripe, J.P. Morgan, and PayPal product managers and engineers. We are backed by Accel and Lightspeed, and we value design as a core part of the product. We are scaling our infrastructure to meet exponential demand while building the future of money movement.

To apply: Please submit your portfolio demonstrating your experience with financial services design, particularly trading systems or institutional platforms, along with your resume.