As a Retail Operations Senior Specialist, you will play an essential role in supporting our retail stores. Holding deep subject matter expertise in our retail store foundations and operations, you will support our store teams in successfully living into our retail vision. You will work closely with our HQ departments and subject matter experts to navigate and lead the launch, implementation, and ongoing success of projects and programs in our stores. In this position you will be a direct liaison between our store teams and our HQ departments and will serve as a first point of contact to gather feedback and offer operational solutions required to support continuous improvement.

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In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Korea.

Your mission

- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions

- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

- Help maintain the visual standards in the store to deliver a premium experience

- Assist with inventory management and inbound / outbound product orders

- Other duties as needed

Your story

- Experience within a retail or customer facing work environment is a strong plus.

- A background in the Running, Fashion or Sports Industry is preferred but not required

- Strong communication, hospitality and interpersonal skills

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Meet the team

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations.  

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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Store Advisor, Hannam Store

In short 

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Korea. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.

Your mission 

- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions

- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

- Help maintain the visual standards in the store to deliver a premium experience

- Assist with inventory management and inbound / outbound product orders

- Other duties as needed

Your story 

- Experience within a retail or customer facing work environment is a strong plus.

- A background in the Running, Fashion or Sports Industry is preferred but not required

- Strong communication, hospitality and interpersonal skills

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching. 

Meet the team 

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations.   

What we offer 

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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In short 

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and assist in the successful launch and ongoing operations of On’s first store in Korea.

As a Lead Store Advisor, your passion for delivering exceptional customer service in a fast-paced environment while maintaining a positive work environment for our team will be a core part of driving On’s Direct-to-Consumer (DTC) approach. On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement.   

Your mission 

- Continuously lead and communicate through On's values and brand philosophy in team and customer interactions

- Foundational cash handling expectations and standardized operating procedures – example; responsible for all cash transactions and opening and closing of tills, point of sale systems etc.

- Opening and closing store procedures and ensuring loss and prevention standards are followed

- Maintain in-depth knowledge of technical product information and stay up to date with On’s global activities and projects (e.g. sustainability efforts, athlete stories)

- Coach the team to ensure excellent standard of all technical product knowledge

- Contribute and streamline feedback to continuously improve store processes, customer engagement and team happiness in line with our company culture of radical candor

- Maintain the visual standards in the store to deliver a premium experience and optimize sell through strategy

- Lead and maintain exceptional stock room strategy and inventory management standards

- Create an inclusive workplace culture by treating all employees and customers with respect.

The Pillars: You will oversee a designated store area, of the following (Back of House, Visual Merchandising, Product, Community, or People), driving strategy implementation, monitoring execution and fostering team engagement to ensure success in the focus area.

Your story 

- 2+ years of experience within a consumer-facing or retail work environment, preferably in a supervisory role

- Background in the Running, Fashion or Sports Industry is preferred, but not a must

- Strong communication, hospitality, and interpersonal skills

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards

- Experience with Microsoft Dynamics and / or other ERP (Enterprise Resource Planning system) is preferred, but not required.

- Entrepreneurial spirit who expects the unexpected

Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Meet the team 

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations. 

What we offer 

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

In short 

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Retail team and take on the responsibility to co-lead On’s retail stores in Seoul.

As one of the first hires, On will rely on you to help co-define the various store operation processes. You will be in charge of the store’s overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory management to IT systems to customer flows and product training, as well as all internal team related responsibilities.  

Your mission 

- Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions

- Support staff planning and hiring to build a high performing team

- Contribute to implementation of ongoing learning and development programs for the store team and on-the-job coaching / training as needed

- Support monitoring of store key performance indicator to track health of business operations

- Oversee FoH (Front-of-House) operations to ensure that exceptional service is provided to each and every customer

- Oversee inventory management and BoH (Back-of-House) processes for optimized stock levels as well as inbound and outbound product flow requirements

- Act as the in-store troubleshooting expert for On's store systems and core processes

Your story 

- 6+ years of experience in a customer-focused setting including managerial responsibilities

- Operational retail experience in a sports or fashion environment is a strong plus

- A collaborative team player with strong interpersonal, hospitality and communication skills

- An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs

Additional requirements:

- Physical Demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. It also includes stooping, kneeling, and crouching.

- Working hours: This role will need to have the ability to work weekends, evenings and holidays as needed.

Meet the team 

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team in Seoul and, together with the expert team, grow and educate our communities across the globe. The Retail team works with a diverse set of stakeholders from the sales and marketing to operations teams, connecting with people day to day-to-day – creating unforgettable experiences and empowering them to move with the right products.

It’s no easy feat, and it takes a personal touch. We’re sharing our values with the world – and spreading the feeling of ‘Wow’ in person.  

What we offer 

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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In Summary

The Area Lead is responsible for supporting multiple retail Store Leaders across Australia in guiding the business and people strategy to deliver premium consumer experience in the region. Through authentic connection, you will be the one to provide strategic direction, support building brand awareness and drive business growth and profitability in alignment with On’s mission to ignite the human spirit through movement. Through your strong inspirational leadership and guidance of Store Leaders, you foster a high-performance culture and promote employee engagement while developing a strong pipeline of talent to fuel our growth. 

Your mission:

• You will develop and own responsibility for the business & people strategies for your region, in steady state and looking 3-5 years out.
• Set performance targets and key performance indicators (KPIs) for each location and monitor progress towards goals.
• Oversee the day-to-day operations of multiple locations within the region, ensuring compliance with company standards, policies, and procedures.
• Manage the regional budget, forecasting revenue, expenses, and profitability.
• Analyze financial reports, identify trends, and implement strategies to maximize revenue and minimize costs in collaboration with Store Leaders. 
• Enable Store Leaders to drive store operations in line with local and global priorities by providing them with the information, tools, resources, and support they need.
• You will recruit, identify and nurture high-potential employees, preparing them for their future growth and leadership roles.
• Support learning and development consistently and provide ongoing coaching, feedback, and performance evaluations to enhance individual and team performance.

Your story:

• 5+ years experience in a similar leadership role, with at least 5 year experience in multi-retail store management 
• You have experience managing the regional budget, forecasting revenue, expenses, and profitability.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Knowledge of relevant industry regulations and compliance requirements
• Travel Requirement: This position requires approximately 40% of travel time. The ability to travel independently and on a regular basis is essential

Meet the team

In this role you will collaborate with Store Leaders to drive operational excellence and implement process improvements. You will foster a positive and inclusive work environment that encourages collaboration, innovation, and team member growth. You will collaborate with the sales and marketing teams to identify business opportunities, develop community relationships, and drive revenue growth.

What We Offer
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.
On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) Store Retail team and commence the journey to bring On to Korea.

Your mission

- Continuously embrace and communicate On's values and brand philosophy in team and customer interactions

- Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

- Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

- Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

- Help maintain the visual standards in the store to deliver a premium experience

- Assist with inventory management and inbound / outbound product orders

- Other duties as needed

Your story

- Experience within a retail or customer facing work environment is a strong plus.

- A background in the Running, Fashion or Sports Industry is preferred but not required

- Strong communication, hospitality and interpersonal skills

- Ability to take initiative, learn quickly, and work both independently and as part of a team

- Eye for maintaining outstanding store condition and visual merchandising standards

Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching.

Meet the team

As you might expect from a young consumer brand, the DTC Retail team at On is a fast-paced place to be. Together with your store team and leadership as well as the global team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis. This team will work out of our brand new Seoul locations.  

What we offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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