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Retail - Store Advisor

In short 

Ce nouveau poste est votre opportunité de faire partie intégrante de l'équipe Direct-to-Consumer (DTC) de On, dans notre Flagship des Champs-Elysées.

Vous serez l’une de nos premières recrues, et nous comptons sur vous pour incarner et communiquer les valeurs et la philosophie de la marque. Vous serez à l'écoute de vos clients, et les conseillerez sur des produits adaptés, et personnalisés à leurs besoins.

Nos magasins Flagships sont notre marque de fabrique. Nous trouvons toujours des moyens uniques d'offrir un produit haut de gamme et une expérience client innovante, grâce à notre technologie de pointe.

Nous proposons des contrats en CDI, en temps partiel (25,20 ou 15h/semaine).

Your mission 

- Adopter et communiquer les valeurs et la philosophie de la marque On, dans votre équipe et avec vos clients

- Délivrer une expérience Premium, et un service client exceptionnel et personnalisé à vos clients

- Maintenir une connaissance approfondie et technique de nos produits, et suivre les activités et projets de On (Produits, Expansion, Développement durable, Histoires de nos athlètes…)

- Contribuer à la gestion du magasin, améliorer les processus et opérations en collaboration avec les membres de votre équipe

- Aider à la gestion des stocks et aux commandes de produits entrantes/sortantes

  Your story 

- Vous avez au moins 1 an d'expérience dans un un poste de vente au détail

- Vous avez de solides compétences en communication et en relations interpersonnelles en français (courant) et en anglais (moyen)

- Vous êtes capable de prendre des initiatives, d'apprendre rapidement et de travailler à la fois de manière autonome et en équipe

- Une expérience dans l'industrie du running, de la mode ou du sport est préférable mais pas indispensable

Meet the team 

Nous sommes une jeune marque, et l’équipe DTC (Direct-to-Consumer) de On est extrêmement dynamique. Vous travaillerez directement avec votre équipe de magasin et avec l'équipe Globale DTC Retail. Grâce à votre expérience et expertise, vous nous aiderez à révolutionner le commerce de détail conventionnel et à apporter le facteur WOW à nos clients.

What we offer 

Chez On, nous soutenons l'évolution et la montée en compétence de nos collaborateurs. Nous offrons un environnement conçu pour donner les outils nécessaires au développement de vos compétences, de manière holistique : rester actifs, apprendre, explorer et innover. Notre approche combine un environnement collaboratif axé sur le travail en équipe, et centré sur votre bien-être physique et moral. On est un employeur garantissant l'égalité des chances. Nous nous engageons à créer un environnement de travail équitable et inclusif, où toutes les décisions liées au recrutement, aux promotions et à la rétention sont exemptes de discrimination.

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Talent Acquisition Partner : Tatiana Mandry, tatiana.mandry@on-running.com

Hiring Manager : Antonin Deiller

Opening date : 05.2025

In short:

In this role, you will be a key player in leading our retail team and ensuring a premium customer experience. As a Lead Store Advisor, you will leverage your leadership skills to drive sales performance, mentor Store Advisors, and maintain operational excellence. 

Your responsibilities will include supervising customer interactions, optimizing inventory management, executing visual merchandising plans, and contributing innovative ideas to enhance store processes. Join us to make a significant impact, advance your career, and help shape the future of our retail environment.

Your Team:

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.  

Your Mission:

-Brand Champion: Consistently embody and communicate our brand philosophy, values, and culture to both internal and external customers, ensuring every interaction reflects our commitment to excellence. Lead by example in providing outstanding customer service, including welcoming customers, addressing inquiries, and creating tailored solutions to enhance their engagement with our products.

-Team Leadership: Supervise, mentor, and motivate a team of Store Advisors, instilling a customer-focused approach in all aspects of their work. Manage and optimize daily zoning schedules to ensure smooth customer flow, operational efficiency, and optimal coverage throughout the store. Oversee the opening and closing procedures, ensuring compliance with store protocols and maintaining a secure, organized environment.

-Product and Brand Expertise: Maintain an in-depth knowledge of product technical specifications and stay current on global company initiatives, including sustainability efforts and Athlete stories. Actively contribute ideas for merchandising, store events, and community activities that enhance store visibility and customer engagement.

-Operational Excellence: Assist with inventory management tasks, including placing new product orders, managing fill-in orders, and ensuring accurate stock levels to meet customer demand. Uphold visual merchandising standards in the store, creating a premium shopping experience through well-organized, visually appealing displays. Continuously provide feedback to store leadership to refine processes and elevate customer service quality. Perform duties as required to support the store’s goals and overall performance.

-Operational Support: Serve as the primary contact for store leadership, IT, and Facility Management regarding operational matters related to product flow and store system functionality. Train the store team on BoH processes, ensuring adherence to standard procedures and best practices. Handle minor maintenance and facility management tasks to maintain the store’s premium standards and ensure smooth operations. Act as the store’s system and IT expert, providing first-level troubleshooting (e.g. POS systems), assisting with IT system testing, and training the team on in-store technology.

-Cross-Functional Collaboration: Work closely with store leadership to align on all store functions, driving overall business success through teamwork and collaboration. Participate in regular team meetings, sharing insights and updates on FoH, BoH, and VM performance. Pursue personal and professional development opportunities to enhance your leadership capabilities and contribute to the store’s growth.

Other information:

The following information is representative of the essential functions performed in this specific position. 

As you will be working in a retail store environment the position involves constant spoken communication but also reaching, carrying, climbing stairs, and standing for consecutive hours. It will occasionally involve stooping, kneeling, and crouching. You may also occasionally lift material up to 25 pounds (11.3 kg).

Your Story:

- 3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.

- Experience in the Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.

- Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.

- Proactive and quick to learn, you thrive in both independent and collaborative settings.

- A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.

- Able to juggle multiple tasks efficiently while staying focused on customer needs and adapting to the dynamic demands of the business.

- Ability to read, write and speak French & business proficiency in English.

What we offer:

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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Store Advisor, Paris

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