What You Will Get to Do

We are seeking a detail-oriented, reliable Accounts Payable Associate to join our Finance team. In this role, you will help ensure timely and accurate processing of invoices, payments, and vendor records. The ideal candidate is organized, proactive, and committed to maintaining strong financial controls and excellent vendor relationships, and must be a team player.

Job Responsibilities

• Process a high volume of vendor invoices accurately and in a timely manner.
• Review invoices for proper documentation, approvals, and compliance with company policies.
• Match invoices to purchase orders and receipts, resolving discrepancies as needed.
• Maintain vendor files, ensure proper coding, and manage vendor onboarding and updates.
• Reconcile vendor statements and research outstanding issues or credits.
• Assist with month-end closing activities (accruals, AP aging review, reporting).
• Respond to vendor inquiries professionally and promptly.
• Support audits by providing documentation and responding to requests.
• Contribute to process improvements and system enhancements within the AP function.

What We Are Looking For

• 3+ years of experience in accounts payable for a high-volume company
• Strong understanding of basic accounting principles and AP best practices.
• Proficiency with accounting/ERP systems (SAP, Esker, Epicor) preferred.
• Solid in Microsoft Teams, Excel, and Word.
• Excellent attention to detail and organizational skills.
• Strong communication skills, both verbal and written and customer service driven.
• Ability to work in a fast-paced environment and meet deadlines.

What You’ll Get to Do

The Shipping Supervisor is focused on overseeing shipping operations, leading and developing team members, driving safety and performance.  This leader will ensures efficient shipping operations that support exceptional customer experience.

and reports to the Plant Manager.

This role is perfect for an individual who is customer focused, safety oriented, and drives continuous improvement.  A vital member of the Shipping Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Manage receiving, processing, and distribution operations in compliance with company policies, safety standards, and operational requirements.
• Ensure quality across all departmental outputs, including shipments, truckloads, documentation, reporting, and forklift operations.
• Coordinate order and delivery tracking, and reporting to optimize resources and meet customer shipment requirements.
• Partner with cross‑functional teams (including Customer Service) to support performance, customer experience, and operational efficiency.
• Lead hands‑on safety, quality, and performance oversight; ensure proper equipment and PPE use, maintain accurate records, and train, coach, and motivate employees through ongoing feedback and development.

What We Are Looking For

• Experience with Warehouse Management Systems
• 3 plus years of leadership experience in a warehouse or manufacturing environment; strong organizational and time management skills.
• Ability to work independently, prioritize, and meet deadlines in a fast‑paced environment.
• Strong written and verbal communication skills; proficiency with math, computer use, and accurate typing.
• Ability to multitask while maintaining professionalism and accurately reading and writing measurements, including fractions.

What You’ll Get to Do

The Estimator is focused on providing detailed estimates to our customers in a timely manner.  Regularly work from architectural drawings and specifications, shop drawings or elevation take-offs and reports to the Estimating Supervisor. This role is perfect for an individual who is organized, a self-starter with the ability to handle multiple projects, and prioritize workload.  A vital member of the Estimating Department, this is an opportunity to build a career with an industry leader. This role will be working on-site in Westbrook, ME.

Job responsibilities include:

• Evaluate bid specifications and drawings, ensuring that the required data is obtained to successfully bid and win the project. Estimators must aggressively follow-up with subcontractors to ensure that bids are received. Estimators also work with the Project Management teams to follow-up on bids and budgets to close the business.
• Create stock length cost proposals for customers based on elevation take-offs, using our price book and computer software
• Provide detailed estimates to our customers in a timely manner. Work from architectural drawings and specifications, shop drawings or elevation take-offs
• Follow up on estimates and provide feedback concerning market pricing levels
• Achieve acceptable sales and margin levels. Monitor actual vs. estimated costs and work with leadership to adjust standards accordingly
• Provide consultation, coordination, and assistance to our clients, sales group, and internal personnel
• Maintain detailed and organized records of bid documents, correspondence, and other project specific information

What We Are Looking For

• Minimum of 3 years prior experience estimating mid-size and larger glazing projects from architectural drawings and specifications
• Ability to read, interpret, & understand architectural drawings and specifications and provide detailed take offs and estimates that incorporate different building envelope solutions
• Experience using computer software estimating programs to prepare estimates of aluminum glazing systems & their applications
• Strong understanding of metal systems and other infill options as well as their applications
• Strong geometry & math skills
• Organized, self-starter with the ability to handle numerous projects, phones, prioritize workload and work with minimal supervision
• Must be able to communicate effectively & maintain professional conduct; excellent written & verbal communication skills

Syracuse Glass

The Shipping Loader/Unloader is focused on preparing our products for delivery and reports to the Shipping and Receiving Supervisor. This role is perfect for an individual who has the ability to work in a fast-paced environment, has excellent attendance and some mechanical skills.

Job responsibilities include:

• On/off loading of glass from tables, rolling racks, delivery trucks, or wood crates for eight or more hours daily
• Assembling boxes, crates, or containers
• Labeling and marking containers and insert lining or padding material to protect items during shipment
• Weighing, measuring and counting product
• Packing items according to shipping needs or supervisors' specifications, ensuring that the crates/boxes and packages are accurately packed
• Completing clerical tasks with the ability to use shop floor computer and RF equipment
• Conducting inspections to examine products and make sure they meet our specifications for quality and aren't damaged

What You’ll Get to Do 

The Lead Assembler is focused on leading and training personnel in a manner consistent with the Company’s policies and procedures. This role supports the department supervisor in the day-to day allocation of resources (equipment, people, materials and systems) to efficiently, safely and effectively achieve performance targets. In addition, implementing and ensuring adherence to company policies and procedures. The Fabrication Tech Lead will report to the Production Supervisor. 

This role is perfect for an individual who is self-motivated, pays attention to detail (safety, quality and efficiency), strong work ethic/reliability and a great communicator. A vital member of the Fabrication Department, this is an opportunity to build a career with an industry leader.  

Job responsibilities include: 

• Ability to perform the Assembler tasks and responsibilities 

• Willingness to show/teach others as defined by Standard Operating Procedures (SOP) and/or Job Element Sheets (JES) 

• Leader of Safety, Quality and Performance 

• Verify that all personnel, prior to shift start, are wearing the correct safety equipment and safety awareness is maintained throughout the shift 

What We Are Looking For 

• Minimum (2) years manufacturing experience 

• Strong interpersonal and communication skills 

• Basic understanding of equipment and operation 

• Demonstrates problem analysis, resolution/critical thinking skills   

• Must be able to stand and walk on concrete floor for eight or more hours.   

• Must be able to wear company issued safety shirt, hard hat, steel toed shoes, safety glasses, and hearing protection.   

What You’ll Get to Do

The  full-time Maintenance Technician in Syracuse, New York facility isn’t just a job – it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed.  We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day.  If that sounds like you, come join this industry leader!

Job responsibilities include:

• Follow Safety and Company Policies: Adhere to all company procedures, especially safety protocols like electrical safety, lockout/tagout, and hot work; complete monthly safety inspections and coordinate annual fire extinguisher checks.

• Operate and Repair Equipment: Learn to operate and repair a wide range of equipment (e.g., furnaces, sealant machines, forklifts, cranes); coordinate with manufacturers for complex repairs.

• Support Preventive Maintenance: Follow maintenance schedules, assist with the plant maintenance program, and document all tasks performed.

• Maintain Clean and Safe Work Areas: Keep tools secure and workspaces clean, safe, and organized.

• Assist Production and Drive Improvements: Help with production as needed, interpret blueprints, troubleshoot equipment, and suggest ways to improve products, services, and operations.

\What We Are Looking For

• PLC Expertise
• Well-Rounded Maintenance Skills: Experienced in universal maintenance across various systems and equipment.
• VFD Proficiency: Strong knowledge and hands-on experience with Variable Frequency Drives (VFDs).
• Electrical and Schematic Knowledge: Familiar with 24VDC control circuit wiring; ability to read technical drawings, with European schematics as a plus.
• Industry Experience: Glass plant experience is a plus.

The Shipping Loader/Unloader is focused on preparing our products for delivery and reports to the Shipping and Receiving Supervisor. This role is perfect for an individual who has the ability to work in a fast-paced environment, has excellent attendance and some mechanical skills.

Job responsibilities include:

• On/off loading of glass from tables, rolling racks, delivery trucks, or wood crates for eight or more hours daily
• Assembling boxes, crates, or containers
• Labeling and marking containers and insert lining or padding material to protect items during shipment
• Weighing, measuring and counting product
• Packing items according to shipping needs or supervisors' specifications, ensuring that the crates/boxes and packages are accurately packed
• Completing clerical tasks with the ability to use shop floor computer and RF equipment
• Conducting inspections to examine products and make sure they meet our specifications for quality and aren't damaged
• Sunday thru Thursday 7pm - 3:30 am

The Shipping Loader/Unloader is focused on preparing our products for delivery and reports to the Shipping and Receiving Supervisor. This role is perfect for an individual who has the ability to work in a fast-paced environment, has excellent attendance and some mechanical skills. Sunday thru Thursday 7pm - 3:30 am

Job responsibilities include:

• On/off loading of glass from tables, rolling racks, delivery trucks, or wood crates for eight or more hours daily
• Assembling boxes, crates, or containers
• Labeling and marking containers and insert lining or padding material to protect items during shipment
• Weighing, measuring and counting product
• Packing items according to shipping needs or supervisors' specifications, ensuring that the crates/boxes and packages are accurately packed
• Completing clerical tasks with the ability to use shop floor computer and RF equipment
• Conducting inspections to examine products and make sure they meet our specifications for quality and aren't damaged
• Sunday thru Thursday 7pm - 3:30 am

What You’ll Get to Do

The Material Handler position is focused on moving material including glass and metal from one position/location to another to expedite the product throughout the plant. This position reports to the Production Supervisor.

This position is ideal for someone with previous manufacturing experience, who is a team player and has an excellent attendance record.". A vital member of the Tempering Department this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• The Material Handler position is focused on moving material including glass and metal from one position/location to another to expedite the product throughout the plant.

   

Here’s What We’re Looking For

• Must be at least 18 years of age
• Ability to read, understand, and communicate
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

Physical Requirements

• Stand and walk for entire shift on concrete, up to 10 hours
• Twist, bend and kneel
• Lift, push, pull or move up to 75lbs individually and 150lbs with a partner
• Requires constant reaching, handling and grasping while turning of upper body while moving and lifting
• Visual acuity to inspect product for various quality flaws
• Proper wear of all required Personal Protective Equipment
• Work in temperatures consistent with same outdoor climate conditions of the region (Heat, humidity, etc.)

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

What You’ll Get to Do

The Assembler is focused on fabricating and assembling architectural aluminum products to customer specifications. Additional duties may include welding, using hand tools and packing products. This role is perfect for an individual who is very detail-oriented (quality, efficiency), a team player with a strong work ethic, and highly flexible. A vital member of the Custom Entrances Department, this is an opportunity to build a career with an industry leader.

Job Highlights 

• Full Time – 1st shift (6:00 AM – 2:30 PM)
• Overtime Opportunities
• Advancement Opportunities

Job responsibilities include:

• Reading and following specification documents provided.
• Fabricating and assembling architectural aluminum products with various tools and machinery
• Inspecting aluminum for various quality flaws
• Usage of drill guns and hand tools
• Proper packaging of products
• Follow company quality standards and standard operating procedures

What We Are Looking For

• Ability to read and interpret basic mathematical measurements and accurately read a tape measure to 1/32
• Must be able to work safely with hand tools
• Ability to read and interpret written instructions, follow verbal directions and use computers proficiently
• Ability to work cooperatively with others as part of a team 
• Positive attitude and strong team collaboration skills
• Must be able to work overtime as needed
• Must be willing to cross-train and work in other areas as assigned
• High School Diploma or GED required

Physical Requirements

• Ability to lift, bend, twist, carry, walk and reach frequently
• Ability to lift/move 50+ pounds intermittently
• Ability to stand and walk on a concrete floor, wearing steel-toed shoes with metatarsal guards and other personal, protective safety equipment for 8 to 10 hours per day
• Ability to work in a manufacturing environment without temperature or humidity control
• Participate in pre-shift stretching routines 

What You’ll Get to Do

As a Credit Administrative Associate you'll play a key role in supporting the company's financial success by actively working to reduce outstanding A/R by ensuring timely, accurate documentation. You will collaborate across departments to maintain strong relationships with customers and be a key member in closing out projects.

In this role, you will:

• Produce, process, and submit requested documents to expedite payments from customers and project owners 
• Support lien and bond rights documentation and protection 
• Process tax credits, debits and maintain accurate tax certificate documentation 
• Review credit worthiness to establish customers 
• Collaborate with sales and management to accelerate documentation production and issue resolution 
• Communicate effectively with clients and internal partners to reconcile disputes and improve payment timelines 
• Research and address customer requests promptly to maintain accuracy and compliance 

What We Are Looking For

We’re searching for an analytical, customer-focused professional who takes pride in building relationships and solving complex challenges.

• Moderate foundation in accounts receivable processes and credit analysis 
• Skilled in interpreting financial information and resolving discrepancies 
• Excellent email and verbal communication abilities 
• Proficiency in Microsoft Office applications 
• Ability to comprehend and be trained on various ERP systems 
• A calm, professional demeanor under pressure

What You Will Get to Do
As a Senior Staff Accountant at Graham Architectural Products (GAP), a division of OBE, you’ll play a key role in driving financial accuracy, operational insight, and business success. You’ll work collaboratively across departments to ensure timely and accurate financial reporting, support strategic initiatives, and provide data-driven insights that strengthen our business performance.

Your key responsibilities will include:

• Preparing monthly financial reports and supporting the month-end close process.
• Compiling and publishing daily revenue and labor metrics, analyzing trends and anomalies.
• Troubleshooting revenue recognition issues and supporting cost accounting processes.
• Generating reports for key performance results and labor metrics in systems like Kronos.
• Maintaining accurate job cost reporting and backlog management for job closeouts.
• Performing entries and reconciliations for accruals, commissions, and field service labor.
• Managing and reconciling cash positions, accounts receivable, and accounts payable activity.
• Coordinating fixed asset tracking and depreciation with OBE corporate finance.
• Providing analytical support for inventory management and cost efficiency projects.
• Collaborating with project managers, warehouse staff, and other departments to ensure accurate and timely reporting.
• Participating in special financial projects and process improvement initiatives.

What We Are Looking For
We’re seeking a detailed and proactive accounting professional who combines technical expertise with a collaborative approach.

• Bachelor’s degree in Accounting or Business Administration required.
• Minimum of 5 years of accounting or financial analysis experience in manufacturing.
• Strong understanding of financial controls, compliance, and reporting standards.
• Advanced proficiency in Microsoft Excel and ERP systems.
• Excellent analytical, problem-solving, and communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Independent, detail-oriented, and team-focused mindset.

What You’ll Get to Do

The Material Handler I is focused on moving material including glass and/or metal from one position/location to another to expedite the product throughout the plant. To include on/off-loading of the product from tables, rolling racks, delivery trucks, or wood crates and reports to the Production Supervisor.
This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Production Departments, this is an opportunity to build a career with an industry leader.

Starting Pay Rang: $21 - $26 per hour

Job responsibilities include:
•On/off-loading of the product from tables, rolling racks, delivery trucks, or wood crates.
•Reads work orders and follows job standards for safety, quality and production.
•Attach appropriate labels and tags to products and packages.
•Read and interpret basic mathematical measurements while effectively using a tape measure.

What We Are Looking For

•Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
•Prior work experience performed inside a production/manufacturing environment.
•Ability to lift up to 75lbs unassisted.
•Ability to stand and move around on your feet for 8-10 hours per day on a concrete floor.
•Able to withstand noise levels in the work environment that can be moderate to high.
•Prior work history in a plant facility that is subject to the same climate conditions of the region (heat, cold, humidity, etc.).

What You’ll Get to Do

The Shipping Loader/Unloader is focused on ensuring our customers get the quality product they need on time and reports to the Shipping Lead.

This role is perfect for an individual who enjoys physical work, pays attention to detail and has experience with material loading.  A vital member of the Shipping Team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Coordinate with Shipping Lead on the shipment schedule for loading and order picking.  
• Determine the best means for getting and loading the product. This could include the overhead crane, forklift, 4D lift, or pallet jack.  
• Confirm that the number on the shipping documentation matches what is being loaded.  
• Load the trailer in the manner which best suits the type of load.  Be aware of not stacking too high and load in the least likely way for it to shift.
• Ensure the products are stacked properly so as not to fall and harm someone.
• At the end of the shift, check the aisles for debris and 5S the area.

What We Are Looking For

• Positive attitude with team orientation
• Strong organizational skills
• Willingness to learn new things and cross train in new areas
• Responsive to change in priorities and immediate demands
• Ability to lift up to 75lbs regularly over shift and remain standing for long periods

What You’ll Get to Do

The Class A or B Driver is focused on the responsible transporting and unloading of product to customers, while interacting daily with customers to help resolve any issues that may arise and reports to the Site Manager.

This role is perfect for an individual who is safety conscious & self-motivated and flexible with shift start and end time.  A vital member of the Fleet Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Day to day activities will consist of handling and loading/unloading glass and/or metal products, load securement, daily pre and post trip of vehicles, multiple deliveries, and customer service
• Unloading could include handling loose, crated, and racked glass, metal and associated products, as well as, operating boom cranes
• Regular and predictable attendance, safely perform tasks, and adherence to all DOT regulations, safety policies, and procedures, including Critical Safety Rules, are essential functions of your job.

What We Are Looking For

• Must be in compliance with all DOT requirements including an unexpired Medical Examiners Certificate
• Flexibility with start / end times
• Must be able to read and interpret mathematical measurements of glass sizes and delivery schedules as well as effectively use a tape measure
• Must be able to read, write and speak English
• Good customer relations and people skills a must

Union Benefit Highlights

• Pay Progression
• Guaranteed Hours & Pay Protection
  • Daily 8-hour guarantee (work fewer hours, still paid for 8)
  • All hours worked are paid
  • Vacations paid at 50 hours per week (not 40)
• Time Off
  • 10 paid holidays
  • 5 paid sick days annually
  • Paid vacation time (paid at 50 hrs/week)
• Work Schedule
  • Monday–Friday
  • Morning (A.M.) shifts
  • Local routes only (under 100 air miles)
  • Home every day – no overnights
• Benefits – 100% Company Paid
  • High-quality PPO health insurance
  • Health & Welfare plan: $548 per week value
  • Pension & Trust Fund: $603 per week value
• Equipment & Allowances
  • Company-provided laundered uniforms
  • Boot allowance: $350 every 2 years
  • Rain gear allowance: $100
  • High-quality equipment provided

What You'll Get To Do

The Material Handler in our Material Handling Department is focused on transporting metal to and from our finishing departments and reports to the Packing Department Manager.

This role is perfect for an individual who has attention to detail. A vital member of the Material Handling Department, this is an opportunity to build a career with an industry leader.

Job Responsibilities:

• Ensures quality in the process including verification of the part, quantities, quality, finish, and the correct length of the metal.
• Assist with general housekeeping in Material Handling department.

What We Are Looking For

• Strong attention to detail and ability to work at a fast pace.
• Basic computer skills for data entry.
• Self-motivated, safety-focused, and a team player.
• Willingness to wear required PPE (gloves, safety glasses, ear plugs, hard hat, cut-resistant sleeves, steel-toe boots with met guard).
• Must be able to maintain departmental production and quality standards with little supervision.
• Teamwork is essential, must be able to work closely and effectively communicate with coworkers.
• Must be able to make simple mathematical calculations and learn to complete a packing report.
• Must be able to work 21 turn schedule.

What you get to do

• Responsible for fabrication of wooden crates to ship, job clean ups, small jobs parts and orders
• Loads windows and accessories
• Ensure that product is packaged safely within the crate to minimize possibility of damage
• Ensure all shipping documents are completed and accurate
• Assist in loading trailers when crating duties are complete
• Other duties as assigned

What we are looking for

• Ability to read and follow written and verbal instructions
• Basic computer literacy
• Strong multitasking and prioritization skills under time constraints
• Effective communication skills with peers and management
• Willingness to wear all required Personal Protective Equipment (PPE)
• Previous manufacturing experience

What You’ll Get to Do

The Machine Operator is focused on operating various types of equipment to prepare glass for the next department and/or the end user customer. This could be operating cutting equipment, grinding/polishing, CNC and/or a tempering furnace and reports to the Production Supervisor.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Fabrication Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• On/off-loading of the product from tables, rolling racks, delivery trucks, or wood crates.
• Review work orders and load the proper data into the machine computer software.
• Adhere to production requirements.
• Adhere to the quality control plan.
• Visually inspect each piece of glass to ensure there are no imperfections.
• Ability to operate a variety of production equipment (i.e. grinders, CNC machines, tempering oven, robotic equipment).
• Attach appropriate labels and tags to products and packages.
• Read and interpret basic mathematical measurements while effectively using a tape measure to verify correct dimensions.

What We Are Looking For

• Must be at least 18 years of age.
• Must have 1-2 years of prior machine operation experience in a manufacturing setting.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
• Work performed inside a production environment.
• Ability to lift up to 75lbs unassisted.
• Ability to stand on your feet for 8-10 hours per day on a concrete floor.
• Noise levels in the work environment can be moderate to high.
• The plant facility is subject to the same climate conditions of the region (heat, cold, humidity, etc.

We are seeking a full-time CRM Transformation Lead to provide long-term ownership and leadership of our enterprise CRM strategy, including the immediate execution of an aggressive migration to Salesforce and the ongoing evolution of the platform post-go-live.

This role is ideal for a seasoned CRM leader who combines deep Salesforce implementation expertise with strong transformation leadership and change management capabilities. The CRM Transformation Lead will be accountable not only for successful delivery, but also for driving sustained adoption, value realization, and continuous improvement of Salesforce as a core enterprise platform.

Key Responsibilities

Enterprise CRM Ownership & Strategy

· Own the long-term CRM vision, strategy, and roadmap with Salesforce as the system of record

· Lead the CRM transformation from legacy platforms to Salesforce, from inception through stabilization and optimization

· Ensure Salesforce capabilities align to business strategy, growth objectives, and customer experience goals

· Serve as the primary business and technology owner for Salesforce post-implementation

Salesforce Migration & Program Leadership

· Lead and deliver a large-scale Salesforce migration under an aggressive timeline

· Oversee all phases of delivery: discovery, design, configuration, integration, data migration, testing, deployment, and hypercare

· Manage scope, risks, dependencies, and tradeoffs to ensure successful and timely outcomes

· Ensure high data quality, security, scalability, and performance standards

Stakeholder & Team Leadership

· Partner with executive sponsors, business leaders, IT, and external system integrators

· Drive alignment across Sales, Marketing, Service, and Operations teams

· Provide clear executive updates, outcome tracking, and decision support

· Build strong cross-functional governance and operating rhythms

Change Management & Adoption

· Lead enterprise-wide change management and adoption strategy for Salesforce

· Partner with training, enablement, and communications teams to drive user readiness

· Establish adoption metrics and continuous feedback mechanisms

· Act as a change champion, embedding standardized processes and Salesforce best practices

Salesforce Platform Stewardship

· Provide thought leadership on Salesforce architecture, product selection, and integration patterns

· Guide decisions across Salesforce platforms (Sales Cloud, Service Cloud etc., as applicable)

· Ensure ongoing optimization, release management, and platform health post-go-live

Required Qualifications

· 8+ years of experience leading CRM programs, digital transformations, or enterprise technology initiatives

· Extensive prior experience leading Salesforce implementations, preferably in complex or enterprise environments

· Proven track record delivering CRM transformations under tight timelines

· Strong experience in change management, process transformation, and user adoption

· Experience managing system integrators and external delivery partners

· Excellent executive communication, leadership presence, and decision-making skills

Preferred Qualifications

· Salesforce certifications (Administrator, Platform App Builder, Sales/Service Cloud Consultant, or similar)

· Experience owning Salesforce as a long-term enterprise platform, not just a one-time implementation

· Familiarity with Agile or hybrid delivery models

· Experience operating in fast-paced, highly matrixed organizations

What Success Looks Like

· Successful, on-time Salesforce migration with minimal disruption

· High user adoption and satisfaction across the business and measurement to key KPIs

· Clear business value realization from improved processes, data quality, and insights

· A scalable Salesforce platform that supports future growth and innovation

Here’s What You’ll Get To Do

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned in orders for production
• Coordinate between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time.
• Coordinate and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Any additional duties as assigned by management

**reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**

What We’re Looking For

• A minimum of 1 year previous customer service experience in customer facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Ability to work overtime when required
• Strong attention to detail
• Great ability to work in a team environment and independently
• Coordinate and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

What You’ll Get to Do

The Class A Driver is focused on the responsible transporting and unloading of product to customers, while interacting daily with customers to help resolve any issues that may arise and reports to the Fleet Manager.

This role is perfect for an individual who is safety conscious & self-motivated and flexible with shift start and end time.  A vital member of the Fleet Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Day to day activities will consist of handling and loading/unloading glass and/or metal products, load securement, daily pre and post trip of vehicles, multiple deliveries, and customer service
• Unloading could include handling loose, crated, and racked glass, metal and associated products, as well as, operating boom cranes
• Regular and predictable attendance, safely perform tasks, and adherence to all DOT regulations, safety policies, and procedures, including Critical Safety Rules, are essential functions of your job.

What We Are Looking For

• Must be in compliance with all DOT requirements including an unexpired Medical Examiners Certificate
• Flexibility with start / end times
• Must be able to read and interpret mathematical measurements of glass sizes and delivery schedules as well as effectively use a tape measure
• Must be able to read, write and speak English
• Good customer relations and people skills a must

What You’ll Get to Do

The Production Worker is focused on handling glass pieces and rotating them through various phases of cutting, tempering, and laminating processes.  This includes on/off-loading from tables, rolling racks, or wooden crates and reports to the Production Supervisor.

This role is perfect for an individual with a strong attention to detail particularly in areas of safety, quality, and efficiency, strong work ethic and the ability to work well in a team environment.  A vital member of the Production Team, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• On/off-loading glass product from tables, rolling racks and wood crates for 10 or more hours
• Ability to read and interpret basic mathematical measurements while effectively using a tape measure
• Transport of materials including glass from one position/location to another to expedite the production process
• Quality inspection, operating equipment, and/or manually maneuvering equipment
• Perform different job functions on a rotating basis across different departments

What We Are Looking For

• Must be at least 18 years of age
• Strict adherence to all safety policies and procedures
• Ability to read, understand and communicate
• Available to work overtime when required
• Regular and predictable attendance

What You'll Get to Do

Job responsibilities include:

• Verify process output is within specified quality limits and make adjustments and/or communicate when outside allowable limits.
• Executes, interprets, records, and properly responds to inspections and test results.
• Responsible for isolating and/or rejecting materials out of specification.
• Assures transactions (i.e. production, rejects, inventory, work hours, etc.) are accurately recorded.
• Assists in shift preparation, directing personnel, and shut-down or hand-off at end of shift. 
• Ensure all process equipment is controlled and maintained to accepted standards.
• Actively participate in the Toyota Production System (TPS) activities. 
• Moving materials (primarily glass) using vacuum lift assist equipment, manually lifting, and moving mobile carts from one position/location to another to facilitate the production process
• Understanding the schedule and the inventory requirements to keep production on schedule
• Performing preventative maintenance activities on equipment, such as cleaning and inspecting
• Understanding and applying inspection procedures and tolerances to pass or reject materials and/or products

What We’re Looking For

• Excellent work history in a manufacturing environment. 
• Good math and computer interface skills.
• Good communication and organization skills.
• Strong interpretation and decision-making skills
• Good time management skills; able to think ahead while completing tasks at hand.
• Stable personality to assist in training employees and confidently direct co-workers with respect. 
• Punctual and excellent attendance
• Be available for overtime and emergency work

What You’ll Get to Do

We are seeking a data-driven Preconstruction Analyst to optimize our quoting and bidding lifecycle. Unlike a traditional estimator, you will focus on the "intelligence" behind the numbers using historical cost data, existing databases, price sheets, and market trends to ensure our bids are not only competitive but also highly profitable. You will act as the bridge between customer request, customer service, and project management, ensuring that every project is built on a foundation of accurate data and assisting other estimators in navigating data and building up cost more efficiently. This role will be working onsite in Waxahachie, TX.

Job responsibilities include:

• Predictive Estimating: Develop and maintain sophisticated pricing models and databases for curtain wall, storefront, and window systems.
• Evaluate easier solutions to bridge gaps between old systems and new systems, to move quickly and efficiently.
• Data Analysis: Track and report on key performance metrics including bid pipeline health, "hit rates," and estimate-vs-actual performance.
• Risk Identification: Analyze project documents to identify potential constructability issues or "red flag" specifications before the bid is submitted.
• Handoff Excellence: Lead the "data handoff" to support Project Coordination, providing detailed takeoff files, schedules of values, and identified risks.
• Project Support: Support product delivery tracking and customer updates and revisions.

What We Are Looking For

• Industry Knowledge: Minimum 3+ years in the commercial glass and glazing industry with deep knowledge of aluminum framing systems.
• Software Proficiency: Medium to Advanced-level skills in Microsoft Excel (Pivot Tables, Formulas and short-cuts) and specialized tools like LogiKal, Bluebeam Revu, or PlanSwift.
• Analytical Mindset: Strong ability to calculate complex figures like material areas, circumferences, and indirect cost.
• Communication: Ability to present technical data findings clearly to executive leadership and customers.
• Detail Oriented: An obsession with precision in measurements and blueprint interpretation to avoid costly errors.

Summary

The Warehouse Materials Handler ensures department cleanliness, orderliness, and safety.  The Warehouse Materials Handler ensures the accurate recording of data. The typical schedule for this position is Monday-Friday 6am-4pm

Essential Duties and Responsibilities 

• Listen and follow the direction of the Warehouse Supervisor, and take guidance from senior team members
• Assist with the physical organization of inventory
• Return inventory items to the proper locations
• Assist materials handlers with picking items required for production

Requirements

• Follow all safety policies & procedures as a prerequisite to employment
• Able to read and comprehend simple instructions, short correspondence, and memos
• Able to write and do basic math
• Basic computer skills or willing to learn
• Must be able to read a tape measure
• Must be able to work well with others

Physical Requirements

• Able to stand on feet wearing safety boots from 8-10 hours a day
• Ability to lift, carry, twist, walk, and reach constantly, and bend frequently
• Must have the ability to lift and/or move up to 75 lbs.
• Ability to work in varied temperatures consistent with same climate conditions of the region (Heat, humidity, etc.)

What you get to do in IG as an Unloader/Loader:

• This position is responsible for general fabrication and assembly of doors using hand and power tools, quality inspections as well as other duties which may be assigned
• Qualified candidates must be able to work 1st shift with periods of required over time
• Regular and predictable attendance, ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of your job

What we are looking for:

• Experience using and reading a tape measure to the 16th's
• Experience reading and understanding fabrication drawings
• Experience using powered industrial tools
• Multitask, prioritize and work under time constraints
• Must be a team player and willing to be trained to work in other areas as assigned
• Communicate well with peers and management
• Preference will be given to applicants with former fabrication experience

What You’ll Get to Do

The Director of Network Architecture and Engineering is responsible for defining, standardizing, and governing enterprise network architecture across OBE’s distributed manufacturing environment. This role focuses on architectural leadership and engineering discipline ensuring scalable, secure, and consistent network designs without owning day-to-day operations.

Job responsibilities include:

• Define and govern enterprise network architecture standards across LAN, WAN, wireless, voice, and plant connectivity environments
• Lead the transition from fragmented, site-specific network designs to standardized, scalable architectures across multiple locations
• Establish reference architectures, design patterns, and engineering guidelines to drive consistency and reduce technical variance
• Partner with Infrastructure Operations teams to ensure designs are implementable, supportable, and aligned to business needs
• Collaborate with Cybersecurity to translate security requirements into enforceable architectural designs without owning policy or monitoring
• Work closely with OT and plant stakeholders to ensure network designs support uptime, safety, and production requirements
• Drive lifecycle planning including hardware/software refresh cycles, EOL remediation, and CAPEX prioritization
• Define network segmentation strategies across IT and OT environments, ensuring secure and controlled connectivity
• Provide architectural oversight for major initiatives including network upgrades, plant expansions, and modernization efforts
• Establish governance processes for design reviews, exception management, and standards compliance

What We Are Looking For

• Proven experience owning enterprise network architecture across multi-site environments (LAN, WAN, wireless, voice)
• Demonstrated success standardizing fragmented network environments and driving adoption of enterprise design standards
• Experience in manufacturing, industrial, or plant-adjacent environments with an understanding of uptime and operational constraints
• Strong ability to influence without direct operational ownership, enforcing design discipline across distributed teams
• Experience partnering with Cybersecurity and OT teams with clear boundary ownership
• Deep understanding of network segmentation, IT/OT integration, and plant connectivity models
• Experience with lifecycle management, EOL remediation, and CAPEX planning
• Strong communication and stakeholder management skills across technical and non-technical audiences
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

What You’ll Get to Do

The Production Worker is focused on loading, and unloading product from, tables, rolling racks, delivery trucks, or wood crates and reports to the Lead.

This role is perfect for an individual who is committed, detail oriented, and a team player.  A vital member of the Production Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Perform different functions on a rotating basis
• Regular and predictable attendance
• Safely perform quality tasks and adherence to all safety policies and procedures
• Ability to communicate appropriately, complete paperwork, interpret basic mathematical measurements, and use a tape measure
• Notify lead or supervisor of any mechanical material issues

What We Are Looking For

• Must be at least 18 years old and able to lift up to 75 lbs.
• Work overtime with flexible starting times in some departments
• Stand and walk on concrete floor for eight hours or more
• Wear company issued safety shirt, hard hat, steel toed boots, safety glasses and hearing protection
• Computer experience preferred

Job integration sync

What You’ll Do

The Regional Director, Client Operations Group will lead a team within the COG organization and partner closely with cross-functional groups including Product Management, Outside Sales, Branch General Managers, and Engineering to deliver on customer requests and commitments.

This role is responsible for driving process development, continuous improvement, training, and key business performance indicators (KPIs), while modeling a hands-on, “lead from the front” leadership style.

Key Responsibilities

• Evaluate workflows across estimating, order entry, production, and shipping to identify opportunities for efficiency and improved yield. Implement Lean or Six Sigma methodologies to reduce waste and lead times.
• Lead the estimating team to deliver accurate, timely, and competitive quotes for standard and custom storefronts, railings, and glass entrances. Ensure follow-up on high-value quotes to improve conversion rates.
• Oversee order processing for complex projects, ensuring speed and accuracy. Foster a customer-first culture that supports inquiries, technical needs, and issue resolution while reinforcing CRL’s reputation for reliable service.
• Lead the project team serving as liaison between customers, sales, and manufacturing. Align schedules, adapt to changing site conditions, and resolve project bottlenecks.
• Coach, develop, and lead managers and estimators to drive accountability, consistency, and high performance.
• Champion and model CRL’s mission, vision, and values in daily leadership and decision-making.

What We’re Looking For

• 10–15+ years of experience in construction, building materials, or technical sales environments
• Proven success leading leaders (managing managers) in a performance-driven organization
• Strong operational and analytical mindset with experience using KPIs to drive decision-making and outcomes
• Demonstrated ability to build and scale teams, processes, and systems in complex, cross-functional environments
• Exceptional relationship-building skills with the ability to influence both internally and externally
• Clear and effective communicator with strong presentation, organizational, and interpersonal skills
• High level of business acumen with the ability to connect strategy to execution
• Proficiency with Microsoft Office, CRM platforms, and ERP systems (Tandem preferred)

What You’ll Get to Do  

The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers and reports to the Team Lead. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.

Responsibilities

• Maintain broad knowledge of clients, products, and services of the organization
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy, and be an advocate for the customer
• Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Data entry of faxed, emailed and phone-in orders for production
• Coordinate between sales and production to meet customer deadlines
• Maintain effective communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assisting sales staff with expediting orders and communications with the production floor
• Answer the telephone and direct callers to appropriate departments
• Greet customers in a courteous, friendly, and professional manner
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of the job.
• Assist all co-workers when needed
• Other duties as assigned

Qualification Requirements:  

• A minimum of 1-year previous customer service experience; glass industry preferred
• High School Diploma or equivalent; Associates Degree preferred
• Strong organizational and listening skills
• Ability to work overtime if required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Utilizes strong time management and organizational skills to successfully multi-task
• Must be able to communicate effectively and conduct themselves professionally, with excellent written and verbal communications
• Bilingual in Spanish preferred

What You’ll Get to Do  

The Customer Service, Spec I person provides exceptional customer experience to all C.R. Laurence customers. Through the detailed understanding of all C.R.L products the Customer Service Senior offers solutions and facilitates a unique and customized experience to all internal and external customers. In addition, resolves product and service problems, processes order and serves as an ambassador (customer advocate) between customers and the company. The Spec I helps fulfill our brand promise through the service experience.

Responsibilities

• Greet customers in a courteous, friendly, and professional manner via all avenues of communication (phone primary and email secondary)
• Provide consistent exceptional customer experiences, every customer, every time
• Maintain broad knowledge of clients, products and services of the organization
• Document customer interactions and transactions in ERP consistently
• Accurately process and enter phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Maintain good communication channels with production and specialists to meet customer deadlines
• Communicate and identify customer expectations to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assist Specialist II with expediting orders and communications to our customers as needed
• Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.
• Effectively provide customer feedback to Team Leader
• Other duties as assigned

What We Are Looking For

• A minimum of 2-3 years previous customer service experience or equivalent; glass industry preferred
• High School Diploma or equivalent; Associates/Bachelor’s Degree preferred
• Ability to take ownership and go above and beyond to service customer needs
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Ability to work overtime if required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Utilizes strong time management and organizational skills to successfully multi-task
• Demonstrate aptitude with troubleshooting experience
• Spanish speaking, a plus

Joignez-vous à nous!

Des immeubles résidentiels à New York et Montréal aux hôpitaux et stades de Niagara Falls et Dallas, en passant par des bibliothèques de grandes universités et des espaces commerciaux innovants, nos équipes contribuent à des projets d’envergure partout en Amérique du Nord. Grâce à notre verre architectural et à nos solutions de construction, nous aidons à façonner la façon dont les gens vivent, travaillent, guérissent, apprennent et se rassemblent. Chez OBE, chaque projet est une occasion de laisser sa marque. Avec plus de 6 500 employés et 80 usines et centres de service dans 5 pays, nous bâtissons l’avenir — ensemble. Commencez votre parcours chez OBE et contribuez à bâtir l’avenir avec nous.

La personne responsable de la production pilote l’ensemble les opérations de production de l’usine. Ce rôle convient parfaitement à une personne rigoureuse, organisée et autonome. Membre clé de l’équipe de production, il s’agit d’une excellente occasion de bâtir une carrière au sein d’un leader de l’industrie.

Le rôle est également responsable de promouvoir l’excellence opérationnelle dans tous les aspects de la production. Il dirige, coordonne et supervise les opérations quotidiennes tout en co-pilotant la sécurité, la production, la maintenance, la qualité, l’amélioration continue, les relations clients et l’engagement des collaborateurs.

Responsabilités principales 

• Diriger et coordonner les opérations quotidiennes de production.
• Assurer le suivi quotidien des KPI et prendre les mesures correctives nécessaires pour atteindre les objectifs dans les délais impartis et pour identifier et prioriser les opportunités d’amélioration.
• Encadrer, former et évaluer l’équipe de production afin de développer une culture d’amélioration continue et de haute performance.
• Assurer le respect des réglementations en matière de santé, sécurité et environnement (SST) dans tous les processus de production.
• En collaboration avec le département de la qualité, mettre en œuvre et maintenir des systèmes de contrôle de la qualité garantissant la conformité des produits aux normes internes et industrielles.
• Travailler avec les équipes d’ingénierie sur les projets de déménagement, d’installation et de mise en service des machines, en garantissant la conformité aux spécifications et la formation des opérateurs.
• Assurer une communication claire, structurée et efficace auprès de l’ensemble du personnel de production et de l’équipe de direction.

Profil recherché

• Minimum de 5 ans d’expérience en gestion dans un environnement manufacturier
• Expérience en gestion dans le domaine du verre (un atout)
• Diplôme d’études universitaires en gestion, génie mécanique ou industriel sera considéré comme un atout
• Bonne connaissance des concepts du système de production (TPS), tels que l’organisation du travail (5S) et l’analyse des causes racines
• Compréhension des principes de planification de la production : capacité à planifier, allouer les ressources, gérer la production et coordonner les équipes et les équipements
• Excellentes aptitudes en communication, en résolution de problèmes et en prise de décision
• Expérience en gestion d’équipe en milieu manufacturier syndiqué
• Maîtrise avancée de Microsoft Office, notamment Excel.
• Bonne connaissance de l’anglais (oral et écrit), plusieurs interactions en anglais avec le siège social et collaborateurs internationaux.

Ce que OBE vous offre

• Un environnement de travail sécuritaire, propre et lumineux
• Des bornes électriques gratuites;
• Des rabais sur le verre;
• Des REER collectifs bonifiés par l’employeur;
• Des assurances collectives et PAE (Programme d’Aide aux Employés), en plus d’une assurance-salaire et vie;
• Des formations et accès à un réseau de collaborateur

The Production Manager is responsible for overseeing all plant production operations. This role is ideal for a detail-oriented, organized, and self-driven individual. This is an excellent opportunity to build a career with an industry leader.

The role is also responsible for driving operational excellence across all aspects of production. They lead, coordinate, and supervise daily operations while co-leading safety, production, maintenance, quality, continuous improvement, customer relations, and employee engagement.

Key Responsibilities

• Lead and coordinate daily production operations
• Monitor KPIs daily and implement corrective actions to meet targets within deadlines, while identifying and prioritizing improvement opportunities
• Coach, train, and evaluate the production team to foster a culture of continuous improvement and high performance
• Ensure compliance with health, safety, and environmental (HSE) regulations across all production processes
• In collaboration with the Quality department, implement and maintain quality control systems to ensure products meet internal and industry standards
• Work with engineering teams on relocation, installation, and commissioning projects, ensuring compliance with specifications and proper operator training
• Ensure clear, structured, and effective communication with all production staff and the leadership team

What We Are Looking For

• Minimum of 5 years of management experience in a manufacturing environment
• Experience in the glass industry (an asset)
• University degree in management, mechanical engineering, or industrial engineering is considered an asset
• Strong knowledge of production system concepts (TPS), such as workplace organization (5S) and root cause analysis
• Understanding of production planning principles, including the ability to plan, allocate resources, manage production, and coordinate teams and equipment
• Excellent communication, problem-solving, and decision-making skills
• Experience managing teams in a unionized manufacturing environment
• Advanced proficiency in Microsoft Office, particularly Excel
• French is required- Daily operations are conducted in French; English is necessary for regular interactions with head office and international colleagues only.

What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

Joignez-vous à nous!

Des immeubles résidentiels à New York et Montréal aux hôpitaux et stades de Niagara Falls et Dallas, en passant par des bibliothèques de grandes universités et des espaces commerciaux innovants, nos équipes contribuent à des projets d’envergure partout en Amérique du Nord. Grâce à notre verre architectural et à nos solutions de construction, nous aidons à façonner la façon dont les gens vivent, travaillent, guérissent, apprennent et se rassemblent.

Chez OBE, chaque projet est une occasion de laisser sa marque. Avec plus de 6 500 employés et 80 usines et centres de service dans 5 pays, nous bâtissons l’avenir — ensemble.

Commencez votre parcours chez OBE et contribuez à bâtir l’avenir avec nous.

Votre rôle à titre de coordonnateur(trice) contrôle qualité

Vous travaillez en étroite collaboration avec les équipes de production, de supervision et d’ingénierie afin d’identifier rapidement les écarts, prévenir les défauts et contribuer à l’amélioration continue des procédés. Votre rôle est essentiel pour assurer la qualité des produits livrés aux clients.

Fonctions et responsabilités sommaires

• Assurer l’inspection des produits à différentes étapes du processus de production ainsi que sur les chantiers, lorsque requis, afin de garantir la conformité aux exigences de qualité
• Identifier, isoler, documenter et signaler toute non‑conformité, puis participer aux enquêtes internes et externes, incluant les plaintes clients
• Analyser les causes des anomalies de produits ou de procédés et recommander des actions correctives et préventives
• Collaborer étroitement avec les équipes de production afin d’améliorer les méthodes de travail et de réduire les rejets internes et les retours clients
• Participer à la mise en œuvre, au maintien et au suivi du programme de gestion de la qualité, incluant les audits, certifications et calibrations
• Maintenir à jour la documentation qualité, l’étalonnage des outils de mesure et produire les rapports de performance requis (KPI)
• Former, informer et soutenir les employés de production et les nouvelles recrues quant aux exigences et procédures qualité
• Fournir un soutien terrain pour le dépannage et la résolution de problématiques liées à la qualité
• Participer à des projets spéciaux et se déplacer chez les clients ou sur les chantiers, au besoin
• Maintenir une présence régulière et fiable sur le plancher, respecter les règles de santé et sécurité, ainsi que les politiques et procédures de l’entreprise
• Effectuer toute autre tâche connexe liée à la fonction, demandée par la direction

Compétences, connaissances et exigences

Pour réussir dans ce rôle, vous devez :

• Détenir un diplôme d’études collégiales (DEC) dans un domaine approprié, (un diplôme d’études secondaires (DES) combiné à une forte expérience en contrôle qualité dans le domaine du verre pourrait être considérée);
• Détenir un minimum de deux (2) ans d’expérience en contrôle qualité, idéalement dans le domaine du verre ou d’un secteur manufacturier connexe;
• Être à l’aise avec le travail sur le plancher, dans un environnement de production actif et disponible à vous déplacer sur les chantiers au Québec (à l’occasion au Canada et US)
• Être en mesure de communiquer en français et en anglais (écrit et oral);
• Être capable de lire, comprendre et effectuer des calculs et mesures mathématiques (fractions et décimales), niveau secondaire ou équivalent;
• Être autonome, organisé et capable de prioriser plusieurs tâches dans un environnement dynamique;
• Démontrer un bon jugement, un esprit analytique et une approche orientée solutions;
• Posséder de solides habiletés en communication, tant avec les équipes terrain que la direction;
• Maîtriser les outils informatiques de base, incluant Microsoft Office (Excel, Word, Access);
• Avoir de bonnes connaissances des normes ISO et d’amélioration continue et des systèmes de gestion de la qualité.

Ce que OBE vou offre

• Un environnement de travail sécuritaire, propre et lumineux
• Des bornes électriques gratuites;
• Des rabais sur le verre;
• Des REER collectifs bonifiés par l’employeur;
• Des assurances collectives et PAE (Programme d’Aide aux Employés), en plus d’une assurance-salaire et vie;
• Des formations et accès à un réseau de collaborateur
• Un salaire offert selon le niveau d 'exigences et compétences acquises dans notre échelon interne (Q12).

 About the Position

Prepares work to be accomplished by studying fabrication instructions, blueprint specifications, and parts lists; gathers parts, subassemblies, tools, and materials. Produces components by assembling parts and subassemblies.

Responsibilities include, but are not limited to: 

• Requires drilling holes, and prep materials according to work orders, fabrication sheets, and
  schedules
• Completing daily work orders, parts inspection, calculations, and measurement of parts sizes,
  placement, and work inspection
• Ensure parts are fabricated according to prints, worksheets, and or shop drawings
• Assemble components by examining connections for correct fit, fastening parts, and subassemblies
• Resolves fabrication problems by altering dimensions to meet specifications; notifying supervisor to
  obtain additional resources
• Contributes to team effort by accomplishing related results as needed.

Physical Requirements: 

• Must be able to complete various activities in the warehouse that may require hours of lifting, standing, and carrying.
• Must be able to move up to 40 pounds at a time.

Qualification Requirements:

• Able to take measurements by using a standard measuring tape
• Basic understanding of the English language preferred
• Able to read and understand work instructions
• Able to use tools such as air power tools, hand tools, drills, small hammers, adhesives, and solvents
• Ability to read, interpret and understand fabrication blueprint drawings

Safety

• Safety Equipment – Hard hat, back belt, safety glasses, steel toe shoes/boots, cut-resistant gloves, cut-resistant outerwear, and other equipment as dictated by the specific department
• Follow and adhere to all safety rules in the plant.
• Hazards - Exposure to Chemicals/Fumes, Pinch Points, Exposure to Excessive Noise, Strain/Sprain, Laceration/Puncture, Particulate Exposure, Contusion, Hot temperatures, Slips and Falls
• Controls - Personal Protective Equipment, Safety Training, Written Procedures

What You’ll Get to Do 

The Product Engineer interprets information, approvals, and drawings and then uses this information to present project requirements and product applications for operations to produce. They will utilize software packages to generate a bill of materials and manufacturing drawings for custom architectural window projects.  They will also support manufacturing by trouble shooting project challenges and occasionally visit test labs or job sites to aid in keeping projects on track.  

Job responsibilities include: 

• Ability to read architectural drawings.
• Utilize software packages to generate complete and accurate information for a given project. (ie AutoCAD, ERP).
• Utilize Excel and in-house configuration software to process project information.
• Research and analyze the sales, estimating, and production requirements of a given order or window series
• Research and analyze the engineering product standards and requirements of a project
• Produce output material at a high level of accuracy
• Communicate effectively and efficiently with manufacturing and other departments as needed.
• Ability to navigate shop floor and trouble shoot engineering issues.
• Champion safety, culture and process improvement
• Adherence to all safety policies and procedures

What We Are Looking For

• High school diploma or GED 
• Associate’s degree in a related program is preferred
• Proven proficiency in utilizing Microsoft Office (Outlook, Word, Powerpoint), with a good working knowledge of Excel.
• Basic knowledge of computers and preferred programs. (Preference, ERP, or AutoCAD)
• Possess an ability to self-check work to ensure accuracy
• Strong working knowledge of mathematics (e.g. algebra, trigonometry, etc.)
• Ability to troubleshoot problems and arrive at a logical solution
• Ability to self-manage workload with minimal supervision
• Aluminum window experience is preferred but other related fields are welcome

What You’ll Get to Do

The Continuous Improvement Engineer II is focused on business processes, new product development projects, supplier improvement efforts, &/or customer/product issues and reports to the OpEx Manager.

This role is perfect for an individual who wants to develop professional expertise, applies company policies and procedures to resolve a variety of issues. A vital member of the Continuous Improvement Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Value Stream Mapping processes, time studies, leading Kaizen events, creating Standard Work, audits/Gemba Walks, develop: PFD, FMEA, Control Plan, and Job Element Sheets, conducting root cause analysis using 5-Why, Cause & Effect Diagram, A3 tools, New Product Introduction (NPI) validation, creating test validation plans, Gauge Studies, and perform statistical analysis.
• Can use voice of the customer information to derive decision making. Has training and good understanding on the use of problem-solving tools (5-Why, Logic Tree, Cause & Effect diagram, A3, etc.) to determine root cause analysis and derive countermeasures.
• An experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. Ability to solve straightforward problems and has a rudimentary understanding of lean principles, quality systems, statistical tools and procedures.  Leading the implementation of lean manufacturing principles to continually improve processes; understands key business drivers, uses this understanding to accomplish own work.
• Conduct audits, write audit reports, distribute reports, follow up on non-conformances; Create, manage, and distribute Quality Alerts
• Function as the Quality Assurance representative for the review and approval of CAPAs, Deviations, MDRs, Validations, and QWC; Implement and maintain the effectiveness of the Quality System.
• Support the creation of quality documents for new product launches; Conduct inspections, testing, and analysis to ensure product quality and compliance with OBE and industry standards.
• Respond to and follow up on customers complaints.

What We Are Looking For

• Bachelor’s degree in technical field (e.g., mathematics, statistics, mechanical, manufacturing, chemical engineering, industrial engineering) 
• 3+ years’ experience and knowledge in Toyota Production Systems, mechanical &/or manufacturing processes, an understanding of drawings, specifications and standards, familiarity with machined parts and their manufacturing processes, and a background of continuous improvement. ISO-9000 &/or TS-16949 Quality System experience beneficial.
• Demonstrates a limited understanding of general business principles.
• CQE, Lean Six Sigma Green Belt certification or equivalent experience preferred; Quality Engineer certification through ASQ preferred

What you'll get to do

The Production Supervisor is responsible for supervising employees in a manufacturing environment. They will plan and assign work, implement policies and procedures, recommend improvements in production methods, equipment, operating procedures, and working conditions. The Supervisor must ensure the manufacturing process remains safe, smooth, and efficient by organizing workflows and monitoring employees in collaboration with the Production Manager. Supervisors are responsible for leading, directing, training, and assisting their teams. Supervisors are expected to embody OBE’s Mission, Vision, and Virtues with the highest regard.

Responsibilities:

• Balances and maintains safety, quality, productivity, cost, and employee morale to achieve positive results in all areas; working to continuously improve all areas.
• Provides leadership, management, direct supervision, motivation, positive and professional approach to attain high levels of employee achievement and retention.
• Confirms compliance with Safety and Quality professional standards.
• Leads a safe, well-organized workplace with active WPO in a TPS Environment.
• Records daily KPIs and maintains updated reports throughout the day and summarizes at the end of the shift.
• Ensures a healthy employee experience by providing employee coaching and development and resolving employee issues through problem solving.
• Performs employee performance appraisals and provides feedback in real-time.
• Engages in regular communication and collaboration with upstream departments to ensure timely shipments that align with customer needs.
• Manages production support systems by maintaining accurate scrap and inventory data, ensuring proper material flow and cross‑training, and submitting detailed maintenance requests as needed.

What were looking for:

• Minimum of 2 year of experience as a Production Leader/Shop Leader.
• Experience in a Manufacturing environment.
• Good computer skills and familiarity with ERP software, Assembly management software, and Microsoft Office applications.
• Excellent problem-solving skills, and a strong work ethic.
• Ability to create and adhere to production processes and deliverables.
• Must be able to interpret and relay production data and all KPIs.

Job Summary

Material Handler PM Shift full-time for our Langley, BC facility isn’t just a job – it’s a starting point to an awesome career with a great company.  We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!

This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day.  If that sounds like you, come join this industry leader!

Job Highlights

• Earn $22.00 per hour or more based on your experience within the industry. 
• Full Time - AM Shift Schedule (3:30PM - 12:00AM)
• Advancement Opportunities

Here’s What You’ll Get To Do

• Loading and unloading glass using crane and/or manual lifting.
• Ensure proper reading of tags for glass selection and review specifications for machine adjustments.
• Sort and load glass on to equipment for completion while maintaining all safety policies and procedure.
• Responsible for proper disposal of broken glass and general housekeeping within the department.
• Inspect finished product for dimensions, quality finish and thickness and reject not within acceptable quality tolerance level.
• Encompass best practices in all aspects of safety policies and procedures.
• Ensure equipment is in safe operating condition.
• Become part of the team by communicating positively with team lead, co-workers, and supervisor.

What We’re Looking For

•   Being able to lift 75 lbs. consistently throughout their shift and more. on occasion with assistance
  •    Enjoys working in a team-based environment with a positive attitude.
  •    Multitasking capabilities and responsive to changing priorities.
  •    Must have reliable transportation **located in Gloucester Industrial Park**.
  •    Mechanically inclined an asset.
  •    Basic understanding of English.
  •    Prefer one or more years of metal, granite, stone or glass fabrication experience.
  •    Prefer Crane certification, will provide training as required. 

What OBE Offers You

• Competitive pay.
• Paid time off.
• Market competitive RRSP match.
• Industry-leading medical, dental, and vision benefits.
• Short-term and long-term disability coverage.
• Employee Appreciation Events. 

About OBE

At OBE we strive to build a culture that embraces all employees and creates a great place to work for everyone. We do this by:

• Empowering experienced and entrepreneurial managers who have a customer-first focus at all levels.
• Building teams of demand creation specialists, technical sales, and local customer sales/support talent.
• Identifying a deep bench of talent with diverse backgrounds, experiences, and skill sets to drive robust decision-making and ensure our ability to promote from within.
• Executing formalized talent management processes that ensure all employees have the best in market skills

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

#OBE

What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

What You’ll Get to Do

The Machine Operator Night Shift Grinder is focused on operating various types of equipment to prepare glass for the next department and/or the end user customer. This could be operating cutting equipment, grinding/polishing, robots, CNC and/or a tempering furnace and reports to the Production Supervisor.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Production Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• On/off-loading of the product from tables, rolling racks, delivery trucks, or wood crates.
• Operate and monitor machinery ensuring optimal performance
• Review work orders and load the proper data into the machine computer software.
• Adhere to production requirements.
• Adhere to the quality control plan.
• Visually inspect each piece of glass to ensure there are no imperfections.
• Perform work as assigned by Supervisor.
• Attach appropriate labels and tags to products and packages.
• Read and interpret basic mathematical measurements while effectively using a tape measure to verify correct dimensions.

What We Are Looking For

• Must be at least 18 years of age.
• Must have 1-2 years of prior operating experience in a manufacturing setting.
• Ability to read, understand, and communicate regarding drawings, blueprints and routings.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
• Ability to lift up to 75lbs unassisted.
• Ability to stand on your feet for 8-10 hours per day on a concrete floor.
• Noise levels in the work environment can be moderate to high.
• The plant facility is subject to the same climate conditions of the region (heat, cold, humidity, etc.)
• Flexibility with work availability. Standard shift is Monday - Friday but may require some weekends
• Must be available 5pm - 5am Monday through Friday

What You Get To Do

The Material Handler in our Paint Department is focused on loading quality material onto the paint line and reports to the Paint Department Manager.

This role is perfect for an individual who has attention to detail. A vital member of the Paint Department, this is an opportunity to build a career with an industry leader.

Job Responsibilities Include:

• Push buggies of material from the pretreatment line.
• Identify defective material and scrap it, after the Tag Writer has properly scrapped it in the system.
• Inspect metal for quality, proper order number, piece counts, and color.
• Load metal onto the paint line based on exposure and Maximizing hanger bars
• Unload painted metal from paint line, load onto carts for transport to proper staging area.

What We Are Looking For

• Teamwork is essential, must be willing to work closely and effectively communicate with coworkers.
• Must be able to determine and distinguish entire spectrum of colors.
• Must have the ability to learn to identify and distinguish metal quality as related to finish or metal itself.
• Must be able to read or learn to read prints or die drawings.
• Must be able to make simple mathematical calculations.
• Must be able to follow verbal and basic written instructions, read and write legibly.

Physical Requirements:

• Must be able to continuously perform a two-person lift of up to 100 lbs.
• Must be able to continuously squat and reach overhead using both hands (range of 23” to 78” from ground level)
• Must be able to continuously reach outward, overhead, grasp, walk and stand 8-12 hours.
• Must have good hand dexterity and hand eye coordination to hold extrusions in place while hanging metal onto rack.
• Must be able to occasionally perform a four-person lift of up to 180 lbs.
• Must be able to occasionally assist co-workers pushing buggies weighing up to 2500#.
• Must be able to distinguish ranges of all colors.

*Reasonable accommodations may be made to qualified individuals to perform the essential duties of the job. 

What You Will Get To Do

The Sales Solutions Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Job Responsibilities

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction

What We Are Looking For

• High School diploma or equivalent, Associates Degree preferred but not required
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

What You Will Get To Do

The Sales Solutions Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Job Responsibilities

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction

What We Are Looking For

• High School diploma or equivalent, Associates Degree preferred but not required
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

What You'll Get to Do

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments

Technical competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

 Cross functional interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

What You'll Get to Do

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments

Technical competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

 Cross functional interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

The P&D Operator 1 is focused on preparing our products for delivery and reports to the Shipping and Receiving Supervisor. This role is perfect for an individual who has the ability to work in a fast-paced environment, has excellent attendance and some mechanical skills.

Job responsibilities include:

• Assembling boxes, crates, or containers
• Labeling and marking containers and insert lining or padding material to protect items during shipment
• Weighing, measuring and counting product
• Packing items according to shipping needs or supervisors' specifications, ensuring that the crates/boxes and packages are accurately packed
• Completing clerical tasks with the ability to use shop floor computer and RF equipment
• Conducting inspections to examine products and make sure they meet our specifications for quality and aren't damage

What You’ll Get to Do

The Production Worker is focused on loading, and unloading product from, tables, rolling racks, delivery trucks, or wood crates and reports to the Lead.

This role is perfect for an individual who is committed, detail oriented, and a team player.  A vital member of the Production Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Perform different functions on a rotating basis
• Regular and predictable attendance
• Safely perform quality tasks and adherence to all safety policies and procedures
• Ability to communicate appropriately, complete paperwork, interpret basic mathematical measurements, and use a tape measure
• Notify lead or supervisor of any mechanical material issues

What We Are Looking For

• Must be at least 18 years old and able to lift up to 75 lbs.

• Work overtime with flexible starting times in some departments
• Stand and walk on concrete floor for eight hours or more
• Wear company issued safety shirt, hard hat, steel toed boots, safety glasses and hearing protection

• Computer experience preferred

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