What You’ll Do

The Regional Director, Client Operations Group will lead a team within the COG organization and partner closely with cross-functional groups including Product Management, Outside Sales, Branch General Managers, and Engineering to deliver on customer requests and commitments.

This role is responsible for driving process development, continuous improvement, training, and key business performance indicators (KPIs), while modeling a hands-on, “lead from the front” leadership style.

Key Responsibilities

• Evaluate workflows across estimating, order entry, production, and shipping to identify opportunities for efficiency and improved yield. Implement Lean or Six Sigma methodologies to reduce waste and lead times.
• Lead the estimating team to deliver accurate, timely, and competitive quotes for standard and custom storefronts, railings, and glass entrances. Ensure follow-up on high-value quotes to improve conversion rates.
• Oversee order processing for complex projects, ensuring speed and accuracy. Foster a customer-first culture that supports inquiries, technical needs, and issue resolution while reinforcing CRL’s reputation for reliable service.
• Lead the project team serving as liaison between customers, sales, and manufacturing. Align schedules, adapt to changing site conditions, and resolve project bottlenecks.
• Coach, develop, and lead managers and estimators to drive accountability, consistency, and high performance.
• Champion and model CRL’s mission, vision, and values in daily leadership and decision-making.

What We’re Looking For

• 10–15+ years of experience in construction, building materials, or technical sales environments
• Proven success leading leaders (managing managers) in a performance-driven organization
• Strong operational and analytical mindset with experience using KPIs to drive decision-making and outcomes
• Demonstrated ability to build and scale teams, processes, and systems in complex, cross-functional environments
• Exceptional relationship-building skills with the ability to influence both internally and externally
• Clear and effective communicator with strong presentation, organizational, and interpersonal skills
• High level of business acumen with the ability to connect strategy to execution
• Proficiency with Microsoft Office, CRM platforms, and ERP systems (Tandem preferred)

What You’ll Get to Do  

The Customer Service, Spec I person provides exceptional customer experience to all C.R. Laurence customers. Through the detailed understanding of all C.R.L products the Customer Service Senior offers solutions and facilitates a unique and customized experience to all internal and external customers. In addition, resolves product and service problems, processes order and serves as an ambassador (customer advocate) between customers and the company. The Spec I helps fulfill our brand promise through the service experience.

Responsibilities

• Greet customers in a courteous, friendly, and professional manner via all avenues of communication (phone primary and email secondary)
• Provide consistent exceptional customer experiences, every customer, every time
• Maintain broad knowledge of clients, products and services of the organization
• Document customer interactions and transactions in ERP consistently
• Accurately process and enter phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints that may exist
• Maintain good communication channels with production and specialists to meet customer deadlines
• Communicate and identify customer expectations to determine expected delivery date and time.
• Resolve product or service problems by clarifying customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolution
• Assist Specialist II with expediting orders and communications to our customers as needed
• Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.
• Effectively provide customer feedback to Team Leader
• Other duties as assigned

What We Are Looking For

• A minimum of 2-3 years previous customer service experience or equivalent; glass industry preferred
• High School Diploma or equivalent; Associates/Bachelor’s Degree preferred
• Ability to take ownership and go above and beyond to service customer needs
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Ability to work overtime if required
• Ability to work independently and prioritize work with deadlines
• Ability to work in a fast paced, team environment to meet required deadlines
• Utilizes strong time management and organizational skills to successfully multi-task
• Demonstrate aptitude with troubleshooting experience
• Spanish speaking, a plus

What You Will Get To Do

The Sales Solutions Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Job Responsibilities

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction

What We Are Looking For

• High School diploma or equivalent, Associates Degree preferred but not required
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

What You Will Get To Do

The Sales Solutions Specialist II is responsible for providing quotes to customers and converting quotes to orders with the understanding of Business Development and Sales. This position must have an understanding of all CRL products pertaining to the Request for Quote, as well as CRL quote programs/configurators/online programs. Provide prompt customer engagement to create memorable customer experiences every customer every time.

Job Responsibilities

• Responsible for providing accurate quotations to customers for their given Product Group
• Meet or exceed SLA for quote turn around for their given Product Group
• Have the ability to read and understand of bid requests through specifications/drawings ensuring quote is technically compatible and competitive
• Maintain broad knowledge of Product Group products to offer customer
• Answer customer calls and resolve customers questions/concerns by providing relevant and accurate information in a timely manner.
• Document customer interactions and transactions in ERP consistently.
• Demonstrate sincere desire to understand and anticipate the needs of customers
• Create sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the projects critical path.
• Participate in educational opportunities to enhance knowledge of Product Group
• Responsible for updating notes on any open quotes, orders or drawings that are not resolved within the business day in a consistent daily basis.
• Effectively provide customer feedback to Team Leader
• Collaborate with internal teams on customer needs and factors that contribute to customers satisfaction

What We Are Looking For

• High School diploma or equivalent, Associates Degree preferred but not required
• Ability to work at a fast pace and stay current with all inquiries and follow up tasks
• Knowledge of general pricing and margins applied and negotiating skills
• General understanding of glass systems
• Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
• Must be organized and have the ability to prioritize effectively
• Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues

What You'll Get to Do

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments

Technical competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

 Cross functional interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

What You'll Get to Do

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments

Technical competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

 Cross functional interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

What You'll Get to Do

The Sales Solutions Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

• Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
• Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
• Document customer interactions in ERP and maintain effective communication.
• Provide accurate quotations and meet SLA for quote turnaround.
• Follow up with customers to maintain and establish account assignments

Technical competency

• Possess high-level technical knowledge of products, services, and procedures.
• Understand bid requests through specifications/drawings and product compatibility.
• Stay updated with new product launches and adhere to outlined procedures.
• Serve as a subject matter expert (SME) in your product group.

 Cross functional interaction

• Communicate effectively on behalf of customers and provide valuable feedback.
• Support the sales team in achieving sales targets and KPIs.
• Demonstrate a closing ratio greater than 30% on all quotes.

What We are Looking For

• High School diploma or equivalent; Associate degree preferred.
• Ability to work at a fast pace and manage inquiries and follow-up tasks.
• Knowledge of pricing, margins, and negotiating skills.
• Understanding of glass systems and effective navigation of CRL’s website and business software.
• Excellent customer service skills, critical thinking, and independent problem-solving abilities.

What You’ll Get to Do

The Customer Service Representative is focused on providing excellent customer service to clients of the organization.  This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry,  providing a timely response to customer calls and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Coordinate with sales and production to meet customer expectations.
• Coordinate and/or resolve product or service issues.
• Communicate with customers to determine expected delivery date and time.

What We Are Looking For

• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Must have 1-2 years of prior customer service experience in customer facing role.
• Preferred experience with AS400/Surpass, SAP.
• Strong ability to read with attention to detail and communicate requirements in fractions
• Must have strong organizational and listening skills.
• Ability to read, interpret, and understand drawings, blueprints and specifications.
• Ability to work independently and prioritize work with deadlines; ability to work overtime when required.

What You’ll Get to Do

The Door Coordinator serves as a key liaison between sales, production, and customers, ensuring timely and accurate processing of metal door systems. This role combines technical expertise, customer service, and inventory oversight to support operational excellence and client satisfaction. This role is perfect for an individual who enjoys detail-oriented work, can multi-task and understands architectural drawings and specifications.  A vital member of OBE this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Create Door Fabrication detail packages for the Door Fabrication Department from customer quote requests, sales orders and shop drawings.
• Check all data provided on a given project to ensure that the project is detailed accurately. (ACCURACY IS CRITICALLY IMPORTANT)
• Check for hardware compatibility with doors and frames detailed.
• Order vendor hardware for detailed projects.
• Coordinate the receipt of vendor hardware.
• Work with engineering department regarding door and frame detailing. Check door hardware schedules on shop drawings as needed.

What We Are Looking For

• Ability to read, interpret, & understand architectural drawings and specifications
• Must be computer literate and have current/proficient knowledge of Microsoft Excel and Word
• Must be able to communicate effectively, demonstrate professional conduct; excellent written & verbal communication skills and have the ability to work under pressure
• Communication skills must be clear, concise and with confidence
• Experience in the Glass, Metals or Construction industry is a plus

What You’ll Get to Do

The Sales Support / Lead Management Specialist partners closely with Territory Sales Representatives and Inside Sales Representatives to support fast, accurate, and solution-oriented customer engagement. This role is responsible for managing inbound leads, ensuring timely quote follow-up, supporting order facilitation, and maintaining a high level of customer responsiveness. The position plays a critical role in driving quote-to-order conversion, supporting revenue growth, and delivering an exceptional customer experience across the OBE family of brands.

Job responsibilities include:

• · Partner with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes, pricing negotiations, and order facilitation through the appropriate manufacturing facility, supporting higher conversion rates and faster order entry.
• · Qualify new account requests and route opportunities promptly to the appropriate sales representative.
• · Manage inbound leads from the OBE hotline, ensuring timely response, accurate qualification, and proper assignment.
• · Oversee leads and related tasks generated from OBE.com inquiries, maintaining follow-through and accountability.
• · Provide interim customer support when assigned sales representatives are engaged with other customers, ensuring no delays in response or service.
• · Assist with material substitutions and back-order situations to maintain continuity of customer orders and customer satisfaction.
• · Communicate relevant order and customer information to the expedite team to support on-time delivery and issue resolution.
• · Ensure customers are fully informed of the complete portfolio of offerings across OBE, US Aluminum, Coral, and CRL to support solution-based selling.
• · Support sales activities by coordinating samples, warranties, BABAA, LEED, and submittal packages.
• · Assist with outbound communications related to new product launches.
• · Support customer setup and onboarding for GlazierPro and VistaVision platforms.

What We Are Looking For

We’re looking for detail-oriented, customer-focused professionals who take pride in their work and thrive in a collaborative, fast-paced environment. If you enjoy being at the center of a team’s success and making a measurable impact, this role is for you.

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of experience in sales support, administration, or customer service
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with CRM systems (Salesforce, SAP, or similar) preferred
• Ability to manage multiple priorities in a fast-paced environment

Preferred skills:

• Strong problem-solving and time management abilities
• Customer-first mindset with a service-oriented approach
• Ability to work both independently and collaboratively across teams
• Analytical mindset with a focus on data accuracy and reporting
• Professional, proactive, and adaptable attitude
• Strong interpersonal and phone communication skills

What You’ll Get to Do

As Vice President, Regional Sales, you will be a key member of the CRL leadership team, responsible for driving sustainable revenue growth and leading a high-performing, customer-focused sales organization. You’ll shape strategy, inspire teams, and deliver impactful solutions that strengthen our market position.

Job responsibilities include:

• Lead the development and execution of regional sales and channel strategies to achieve revenue and profitability goals
• Align sales objectives with broader business strategy through forecasting, planning, and budgeting
• Build and maintain annual segment plans to acquire new customers, grow market share, and expand into new markets
• Partner cross-functionally with Marketing to align priorities, campaigns, and resources
• Design and optimize sales structures including territories, roles, quotas, and incentive programs
• Use data, market insights, and competitive intelligence to guide decision-making and identify growth opportunities
• Establish pricing strategies, controls, and reporting to maximize portfolio value
• Oversee sales operations, KPIs, and performance management systems
• Strengthen pipeline management and forecasting to ensure consistent revenue generation
• Collaborate with leadership on SIOP planning and demand forecasting
• Build strong relationships with key customers and stakeholders, ensuring exceptional customer experience
• Champion organizational agility, continuous improvement, and change initiatives
• Lead, coach, and develop a high-performing sales team, fostering a culture of accountability and growth

What We Are Looking For

We’re seeking a strategic, inclusive leader who brings both vision and execution, someone who can inspire teams, elevate performance, and put the customer at the center of everything.

• Proven track record of building and leading world-class sales organizations
• 15+ years of progressive sales leadership experience, including 7+ years leading large-scale teams
• Experience managing $400M+ revenue portfolios
• Background in industrial, manufacturing, or building products industries preferred
• Bachelor’s degree in Business or a related field
• Strategic thinker with strong analytical and data-driven decision-making skills
• Inspirational, coaching-oriented leadership style with a focus on team development
• Strong communication, negotiation, and relationship-building capabilities
• Experience driving large-scale change initiatives and organizational transformation
• Customer-first mindset with a passion for delivering exceptional experiences
• High integrity, accountability, and commitment to results
• Proficiency with CRM systems and sales analytics tools

What You’ll Get to Do
As a high-impact Distribution Territory Sales Manager, you will be responsible for aggressively growing revenue by expanding our footprint with existing customers and acquiring new accounts. You will own a sales territory with the expectation of exceeding $15M in annual sales, leveraging your drive, discipline, and strategic selling skills to outperform market trends. Promote and influencing the sale of entire line of products and services consistent with guidelines and strategy set forth by the company. To manage given territory which includes but is not limited to profitable sales, sales calls, sales action planning, formal reporting of sales activities, credit resolution, LEED and Project Review submittals, problem solving, technical assistance and assistance with accounts receivables as well as any other duties, within company guidelines, required to service the customer base. 

Job responsibilities include:

• Consistently exceed sales targets through proactive prospecting, solution selling, and account expansion

• Develop and execute territory plans that prioritize high-value opportunities and customer segments.
• Build and maintain a robust pipeline of qualified leads through cold outreach, referrals, and industry networking.
• Partner with estimating and operations teams to deliver competitive proposals and close high-value deals.
• Track and report performance metrics weekly, with a focus on pipeline velocity and close rates.

What We’re Looking For 

• Minimum 5 years of proven success in B2B sales, preferably in building materials, construction, or glazing systems.
• Demonstrated ability to consistently exceed $10M+ in annual sales revenue.
• Track record of winning new business and expanding share of wallet with existing accounts.
• Relentless hunter mindset with strong closing skills and a competitive drive to win.
• Experience with CRM tools and data-driven sales planning.

What You’ll Get to Do
The National Account Manager (Education Vertical) is responsible for driving new customer acquisition and revenue growth within the education sector, including K-12, and large education systems. This role owns national and strategic education accouns, develops new relationships, and partners cross-functionally to deliver differentiated, scalable solutions aligned to customer needs.

Key Responsibilities

• Develop and execute a national sales strategy focused on acquiring and expanding education-sector customers.
• Identify, pursue, and close new business opportunities within K-12, higher education, and education system networks.
• Build and maintain executive-level relationships with decision-makers, procurement teams, and influencers.
• Serve as primary point of contact for assigned national education accounts, ensuring satisfaction and long-term partnership.
• Collaborate with regional sales, estimating, customer service, and operations teams to deliver seamless customer support.
• Lead strategic account planning, joint business planning, and quarterly business reviews.
• Partner with product management and marketing to provide education-market insights and influence solution development.
• Track pipeline activity, forecasts, and performance metrics using CRM tools.
• Negotiate contracts, pricing, and terms while ensuring profitability and customer value.
• Stay current on education sector trends, funding mechanisms, and regulatory considerations.

What We Are Looking For

• Bachelor’s degree in Business, Education, Marketing, or related field preferred.
• 8+ years of experience in national or strategic account management, B2B sales, or enterprise sales.
• Demonstrated success driving new customer acquisition and revenue growth.
• Experience selling into or working with education-sector customers strongly preferred.
• Strong executive presence with excellent communication and negotiation skills.
• Ability to translate customer needs into scalable, repeatable solutions.
• Comfort working cross-functionally with product, operations, and leadership teams.
• Proficiency with CRM systems and sales analytics.
• Willingness to travel nationally as required.

Preferred Attributes

• Strategic, consultative sales mindset with a hunter orientation.
• Experience managing complex, multi-location customer organizations.
• Ability to influence without authority and operate in a matrixed organization.
• Strong business acumen and financial understanding.

What You’ll Get to Do

The National Account Manager (Hospitality Vertical) is responsible for driving new customer acquisition and revenue growth across the hospitality market, including hotels, resorts, casinos, mixed-use developments, and national hospitality management groups. This role leads national and strategic hospitality accounts, builds executive-level relationships, and partners cross-functionally to deliver scalable, high-value solutions aligned to the operational and guest-experience needs of hospitality customers.

Key Responsibilities

• Develop and execute a national sales strategy focused on acquiring and expanding hospitality-sector customers.
• Identify, pursue, and close new business opportunities with hotel brands, ownership groups, developers, and hospitality management companies.
• Build and maintain executive-level relationships with owners, developers, procurement leaders, and operational stakeholders.
• Serve as the primary point of contact for assigned national hospitality accounts, ensuring satisfaction and long-term partnership.
• Collaborate with regional sales, estimating, operations, and customer service teams to deliver seamless project and account support.
• Lead strategic account planning, joint business planning, and quarterly business reviews.
• Partner with product management and marketing to provide hospitality market insights and influence solution development.
• Track pipeline activity, forecasts, and performance metrics using CRM tools.
• Negotiate contracts, pricing, and commercial terms while ensuring profitability and customer value.
• Stay current on hospitality industry trends, construction cycles, renovation timelines, and brand standards.

What We Are Looking For

• Bachelor’s degree in Business, Education, Marketing, or related field preferred.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Demonstrated success driving new customer acquisition and revenue growth.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Strong executive presence with excellent communication and negotiation skills.
• Ability to translate customer needs into scalable, repeatable solutions.
• Comfort working cross-functionally with product, operations, and leadership teams.
• Proficiency with CRM systems and sales analytics.
• Willingness to travel nationally as required.

Preferred Attributes

• Consultative, strategic sales mindset with a strong hunter orientation.
• Experience managing complex, multi-location or multi-brand hospitality organizations.
• Strong business and financial acumen with the ability to assess ROI and lifecycle value.
• Ability to thrive in fast-paced environments with long and overlapping sales cycles.

What You’ll Do

You’ll lead a team of Sales Solutions Specialists, driving performance, quote-to-order conversion, and operational excellence. This role blends leadership, technical expertise, and sales execution to ensure a consistent, high-quality customer experience while achieving revenue goals.

As Manager, Sales Solutions, you’ll oversee the full quote lifecycle from intake to conversion while aligning closely with Business Development and Sales teams. You’ll coach your team, remove obstacles, and ensure all service level agreements (SLAs) and performance targets are met.

Key Responsibilities

Team Leadership & Performance

• Lead, coach, and develop a team of Sales Solutions Specialists
• Set clear goals, KPIs, and expectations; monitor and drive performance
• Conduct regular call monitoring, observations, and feedback sessions
• Manage daily workload distribution and ensure proper phone coverage

Sales Execution & Conversion

• Drive quote-to-order conversion through coaching and process discipline
• Ensure alignment with sales goals and revenue targets
• Monitor pipeline activity and proactively address gaps

Operational Excellence

• Ensure adherence to all processes, systems, and quoting standards
• Oversee timely and accurate quote and order processing
• Maintain SLA compliance across all customer touchpoints (phone, email, voicemail)

Customer Experience & Escalations

• Own and resolve escalations with urgency and accountability
• Ensure consistent, high-quality customer interactions across the team

Pipeline & Reporting

• Monitor open quotes (e.g., IQ61 reporting) to ensure timely follow-up and conversion
• Ensure CRM/system notes are current and actionable
• Track and improve key metrics: SLA, quote volume, and conversion rates

Technical & Product Expertise

• Maintain strong knowledge of CRL products, systems, and configurators
• Review bid documents, specifications, and drawings to ensure accurate, competitive quotes
• Support team in delivering technically sound solutions to customers

Cross-Functional Collaboration

• Partner with Sales, Business Development, and other Team Leaders to meet shared goals
• Align resources and priorities to maintain SLA performance

What You Bring

• 5–10 years of experience in inside sales, estimating, or technical sales
• 2+ years of leadership, team management, or mentoring experience
• Proven ability to manage KPIs and drive performance improvements
• Strong coaching, communication, and problem-solving skills
• Ability to interpret technical drawings, specifications, and bid documents
• Experience with quoting tools, CRM systems, or configurators preferred

What you get to do: 

• Candidates are to learn all aspects of Custom Door customer service and administration including the Door Program, creating fab sheets, entering and checking orders.
  Provide detailed fab sheets to our customers in a timely manner. 
• Work from material lists, shop drawings or elevation take-offs, occasionally architectural plans and specifications.
• Provide consultation, coordination, and assistance to our customers, sales force and internal personnel.
• Assist in providing submittal and sample packages for sold projects as needed.
• Enter Sales Orders into and generate Purchase Orders within Epicor.
• Other duties as assigned.

What we are looking for: 

• Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of this job function.
• Excellent written & verbal communication skills

• Skilled in MS Office and proficient in Excel and Word.

• Ability to read, interpret, & understand architectural drawings and specifications.

• Basic/entry understanding of Auto CAD
• Experience with Epicor preferred.
• Experience with doors preferred.

What You’ll Get to Do
The Inside Sales Representative role with OBE isn’t just a job; it’s a long-term career opportunity with a company invested in your success. We’ll give you the tools, resources, and freedom to make this role your own, empowering you to operate with an entrepreneurial mindset while building lasting customer relationships. Grow your business with the support of one of the biggest and best organizations in our industry.

If you’re a motivated professional who enjoys driving results, fostering customer relationships, and making an impact every day, we’d love to meet you.

Job responsibilities include:

• Manage approximately $6M in existing business across 200–300 accounts throughout the Southeast/Central region
• Proactively grow assigned accounts and identify new opportunities to expand OBE’s presence
• Build relationships with new and existing customers, earning trust and increasing share of wallet
• Define and track weekly key performance indicators (KPIs) to drive accountability and results
• Maintain a healthy, documented sales pipeline in our CRM system
• Gain and apply in-depth knowledge of OBE, Coral, US Alum, and other product lines
• Collaborate with business analysts to:
  • Identify target accounts
  • Conduct business analyses to support the field sales team
  • Support regional market-sizing and product launch activities
• Develop professional skills and prepare for future career advancement through OBE training programs

What We Are Looking For

We’re seeking team members who bring passion, professionalism, and a desire to grow their career.

Ideal candidates have:

• A strong ability to build and nurture customer relationships (our top priority)
• A self-starter mindset with excellent communication, follow-up, and organizational skills
• An eye for detail and the ability to manage multiple priorities
• Prior sales or industry experience (preferred but not required)
• A proactive, entrepreneurial approach to growing business
• Readiness for occasional travel (up to 10%, overnight) when needed

If you’re motivated, customer-focused, and eager to make your mark, you’ll thrive in this role.

What You’ll Get to Do

The Strategic Territory Sales Manager is responsible for driving new customer acquisition and revenue growth across the hospitality market, including hotels, resorts, casinos, mixed-use developments, and national hospitality management groups. This role leads national and strategic hospitality accounts, builds executive-level relationships, and partners cross-functionally to deliver scalable, high-value solutions aligned to the operational and guest-experience needs of hospitality customers.

Key Responsibilities

• Develop and execute a national sales strategy focused on acquiring and expanding hospitality-sector customers.
• Identify, pursue, and close new business opportunities with hotel brands, ownership groups, developers, and hospitality management companies.
• Build and maintain executive-level relationships with owners, developers, procurement leaders, and operational stakeholders.
• Serve as the primary point of contact for assigned national hospitality accounts, ensuring satisfaction and long-term partnership.
• Collaborate with regional sales, estimating, operations, and customer service teams to deliver seamless project and account support.
• Lead strategic account planning, joint business planning, and quarterly business reviews.
• Partner with product management and marketing to provide hospitality market insights and influence solution development.
• Track pipeline activity, forecasts, and performance metrics using CRM tools.
• Negotiate contracts, pricing, and commercial terms while ensuring profitability and customer value.
• Stay current on hospitality industry trends, construction cycles, renovation timelines, and brand standards.

What We Are Looking For

• Bachelor’s degree in Business, Education, Marketing, or related field preferred.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Demonstrated success driving new customer acquisition and revenue growth.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Strong executive presence with excellent communication and negotiation skills.
• Ability to translate customer needs into scalable, repeatable solutions.
• Comfort working cross-functionally with product, operations, and leadership teams.
• Proficiency with CRM systems and sales analytics.
• Willingness to travel nationally as required.

Preferred Attributes

• Consultative, strategic sales mindset with a strong hunter orientation.
• Experience managing complex, multi-location or multi-brand hospitality organizations.
• Strong business and financial acumen with the ability to assess ROI and lifecycle value.
• Ability to thrive in fast-paced environments with long and overlapping sales cycles.

What You’ll Do

You’ll lead a team of Sales Solutions Specialists, driving performance, quote-to-order conversion, and operational excellence. This role blends leadership, technical expertise, and sales execution to ensure a consistent, high-quality customer experience while achieving revenue goals.

As Manager, Sales Solutions, you’ll oversee the full quote lifecycle from intake to conversion while aligning closely with Business Development and Sales teams. You’ll coach your team, remove obstacles, and ensure all service level agreements (SLAs) and performance targets are met.

Key Responsibilities

Team Leadership & Performance

• Lead, coach, and develop a team of Sales Solutions Specialists
• Set clear goals, KPIs, and expectations; monitor and drive performance
• Conduct regular call monitoring, observations, and feedback sessions
• Manage daily workload distribution and ensure proper phone coverage

Sales Execution & Conversion

• Drive quote-to-order conversion through coaching and process discipline
• Ensure alignment with sales goals and revenue targets
• Monitor pipeline activity and proactively address gaps

Operational Excellence

• Ensure adherence to all processes, systems, and quoting standards
• Oversee timely and accurate quote and order processing
• Maintain SLA compliance across all customer touchpoints (phone, email, voicemail)

Customer Experience & Escalations

• Own and resolve escalations with urgency and accountability
• Ensure consistent, high-quality customer interactions across the team

Pipeline & Reporting

• Monitor open quotes (e.g., IQ61 reporting) to ensure timely follow-up and conversion
• Ensure CRM/system notes are current and actionable
• Track and improve key metrics: SLA, quote volume, and conversion rates

Technical & Product Expertise

• Maintain strong knowledge of CRL products, systems, and configurators
• Review bid documents, specifications, and drawings to ensure accurate, competitive quotes
• Support team in delivering technically sound solutions to customers

Cross-Functional Collaboration

• Partner with Sales, Business Development, and other Team Leaders to meet shared goals
• Align resources and priorities to maintain SLA performance

What You Bring

• 5–10 years of experience in inside sales, estimating, or technical sales
• 2+ years of leadership, team management, or mentoring experience
• Proven ability to manage KPIs and drive performance improvements
• Strong coaching, communication, and problem-solving skills
• Ability to interpret technical drawings, specifications, and bid documents
• Experience with quoting tools, CRM systems, or configurators preferred

What You’ll Get to Do

The Sales Support / Lead Management Specialist partners closely with Territory Sales Representatives and Inside Sales Representatives to support fast, accurate, and solution-oriented customer engagement. This role is responsible for managing inbound leads, ensuring timely quote follow-up, supporting order facilitation, and maintaining a high level of customer responsiveness. The position plays a critical role in driving quote-to-order conversion, supporting revenue growth, and delivering an exceptional customer experience across the OBE family of brands.

Job responsibilities include:

• · Partner with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes, pricing negotiations, and order facilitation through the appropriate manufacturing facility, supporting higher conversion rates and faster order entry.
• · Qualify new account requests and route opportunities promptly to the appropriate sales representative.
• · Manage inbound leads from the OBE hotline, ensuring timely response, accurate qualification, and proper assignment.
• · Oversee leads and related tasks generated from OBE.com inquiries, maintaining follow-through and accountability.
• · Provide interim customer support when assigned sales representatives are engaged with other customers, ensuring no delays in response or service.
• · Assist with material substitutions and back-order situations to maintain continuity of customer orders and customer satisfaction.
• · Communicate relevant order and customer information to the expedite team to support on-time delivery and issue resolution.
• · Ensure customers are fully informed of the complete portfolio of offerings across OBE, US Aluminum, Coral, and CRL to support solution-based selling.
• · Support sales activities by coordinating samples, warranties, BABAA, LEED, and submittal packages.
• · Assist with outbound communications related to new product launches.
• · Support customer setup and onboarding for GlazierPro and VistaVision platforms.

What We Are Looking For

We’re looking for detail-oriented, customer-focused professionals who take pride in their work and thrive in a collaborative, fast-paced environment. If you enjoy being at the center of a team’s success and making a measurable impact, this role is for you.

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of experience in sales support, administration, or customer service
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with CRM systems (Salesforce, SAP, or similar) preferred
• Ability to manage multiple priorities in a fast-paced environment

Preferred skills:

• Strong problem-solving and time management abilities
• Customer-first mindset with a service-oriented approach
• Ability to work both independently and collaboratively across teams
• Analytical mindset with a focus on data accuracy and reporting
• Professional, proactive, and adaptable attitude
• Strong interpersonal and phone communication skills

What You’ll Get to Do

The Strategic Territory Sales Manager is responsible for driving new customer acquisition and revenue growth across the hospitality market, including hotels, resorts, casinos, mixed-use developments, and national hospitality management groups. This role leads national and strategic hospitality accounts, builds executive-level relationships, and partners cross-functionally to deliver scalable, high-value solutions aligned to the operational and guest-experience needs of hospitality customers.

Key Responsibilities

• Develop and execute a national sales strategy focused on acquiring and expanding hospitality-sector customers.
• Identify, pursue, and close new business opportunities with hotel brands, ownership groups, developers, and hospitality management companies.
• Build and maintain executive-level relationships with owners, developers, procurement leaders, and operational stakeholders.
• Serve as the primary point of contact for assigned national hospitality accounts, ensuring satisfaction and long-term partnership.
• Collaborate with regional sales, estimating, operations, and customer service teams to deliver seamless project and account support.
• Lead strategic account planning, joint business planning, and quarterly business reviews.
• Partner with product management and marketing to provide hospitality market insights and influence solution development.
• Track pipeline activity, forecasts, and performance metrics using CRM tools.
• Negotiate contracts, pricing, and commercial terms while ensuring profitability and customer value.
• Stay current on hospitality industry trends, construction cycles, renovation timelines, and brand standards.

What We Are Looking For

• Bachelor’s degree in Business, Education, Marketing, or related field preferred.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Demonstrated success driving new customer acquisition and revenue growth.
• 8+ years of experience in national or strategic account management, enterprise B2B sales, or hospitality-focused sales roles.
• Strong executive presence with excellent communication and negotiation skills.
• Ability to translate customer needs into scalable, repeatable solutions.
• Comfort working cross-functionally with product, operations, and leadership teams.
• Proficiency with CRM systems and sales analytics.
• Willingness to travel nationally as required.

Preferred Attributes

• Consultative, strategic sales mindset with a strong hunter orientation.
• Experience managing complex, multi-location or multi-brand hospitality organizations.
• Strong business and financial acumen with the ability to assess ROI and lifecycle value.
• Ability to thrive in fast-paced environments with long and overlapping sales cycles.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.
• Position is Monday-Friday, 8am-5pm

 What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

 What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What You’ll Get to Do

As Vice President, Regional Sales, you will be a key member of the CRL leadership team, responsible for driving sustainable revenue growth and leading a high-performing, customer-focused sales organization. You’ll shape strategy, inspire teams, and deliver impactful solutions that strengthen our market position.

Job responsibilities include:

• Lead the development and execution of regional sales and channel strategies to achieve revenue and profitability goals
• Align sales objectives with broader business strategy through forecasting, planning, and budgeting
• Build and maintain annual segment plans to acquire new customers, grow market share, and expand into new markets
• Partner cross-functionally with Marketing to align priorities, campaigns, and resources
• Design and optimize sales structures including territories, roles, quotas, and incentive programs
• Use data, market insights, and competitive intelligence to guide decision-making and identify growth opportunities
• Establish pricing strategies, controls, and reporting to maximize portfolio value
• Oversee sales operations, KPIs, and performance management systems
• Strengthen pipeline management and forecasting to ensure consistent revenue generation
• Collaborate with leadership on SIOP planning and demand forecasting
• Build strong relationships with key customers and stakeholders, ensuring exceptional customer experience
• Champion organizational agility, continuous improvement, and change initiatives
• Lead, coach, and develop a high-performing sales team, fostering a culture of accountability and growth

What We Are Looking For

We’re seeking a strategic, inclusive leader who brings both vision and execution, someone who can inspire teams, elevate performance, and put the customer at the center of everything.

• Proven track record of building and leading world-class sales organizations
• 15+ years of progressive sales leadership experience, including 7+ years leading large-scale teams
• Experience managing $400M+ revenue portfolios
• Background in industrial, manufacturing, or building products industries preferred
• Bachelor’s degree in Business or a related field
• Strategic thinker with strong analytical and data-driven decision-making skills
• Inspirational, coaching-oriented leadership style with a focus on team development
• Strong communication, negotiation, and relationship-building capabilities
• Experience driving large-scale change initiatives and organizational transformation
• Customer-first mindset with a passion for delivering exceptional experiences
• High integrity, accountability, and commitment to results
• Proficiency with CRM systems and sales analytics tools

What You'll Will Get To Do

The Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.

Job Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents
• Other duties as assigned

Qualification Requirements

• 1 year of office support experience in a customer service role
• High School diploma or equivalent
• Ability to work in a fast-paced, team environment
• Organized and able to keep others organized with ability to prioritize effectively
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Utilizes strong time management and organizational skills to successfully multi-task
• Maintain business poise and professionalism under stressful situations
• Handle difficult situations and dissatisfied customers in a calm and professional manner.
• Able to read and perform simple mathematical calculations

What You’ll Get to Do

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver.  A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.

Job responsibilities include:

• Maintain a broad knowledge of clients, products and services of the organization.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
• Data entry of faxed, emailed, and phoned in orders for production.
• Communicate with customers to determine expected delivery date and time.

 What We Are Looking For

• Must have a strong MS Word and Excel Office Skills.
• Organized with the ability to handle numerous projects and prioritize workload.
• Must be able to communicate effectively and professionally, both verbally and in writing.
• Ability to read and understand architectural drawings, specifications, and customer request for pricing.
• Self-starter with the ability to work with minimal supervision with solid memory retention and focus.

What You’ll Get to Do

As a Strategic Territory Sales Manager, you’ll play a critical role in driving growth, strengthening customer relationships, and delivering full-scope solutions across OBE’s industry-leading product portfolio.

In this role, you will:

• Own and grow your assigned territory by maximizing Share of Wallet across glass, metal, and hardware product lines
• Build and execute a strategic territory plan focused on revenue growth, retention, and margin improvement
• Develop new business while expanding relationships with existing customers to capture more opportunities
• Maintain a strong field presence through customer visits, job walks, and solution-based sales discussions
• Conduct a high volume of meaningful customer interactions (targeting 20+ per week)
• Track activity, opportunities, and forecasts in CRM to ensure visibility and accountability
• Partner cross-functionally with operations, estimating, customer service, and project management teams to deliver seamless project execution
• Collaborate with technical sales experts on complex or specialty opportunities
• Support projects from specification through order fulfillment, ensuring a complete and competitive solution

What We Are Looking For

We’re looking for driven, customer-focused professionals who thrive in a fast-paced, field-based sales environment and are motivated by growth and results.

• Proven success in B2B sales, ideally within building materials, architectural products, glass, or metal systems
• Strong communication, negotiation, and relationship-building skills
• Ability to manage a high level of activity and prioritize effectively in a territory-based role
• Experience using CRM systems and sales reporting tools
• Valid driver’s license and ability to travel regularly, including overnight stays

Preferred:

• Experience with architectural glass, glazing systems, storefront, curtain wall, or related products
• Familiarity with OBE brands such as CRL, Coral, or US Aluminum
• Experience working in a multi-branch or matrixed organization

What You’ll Get to Do

As a Technical Field Sales Specialist (TFSS), you will be a trusted technical expert and partner to both our customers and sales teams, helping bring complex architectural projects to life through knowledge, collaboration, and hands-on support.

Job responsibilities include:

• Serve as a technical expert in glass, metal framing systems, or architectural hardware, supporting key product lines such as US Aluminum, CRL, and Coral
• Provide real-time technical guidance to customers and internal sales teams via phone, Teams, and email
• Support system selection, detailing, and problem-solving for complex project applications
• Partner closely with sales teams in the field (4+ days per week), participating in customer meetings, jobsite visits, and project reviews
• Act as a technical liaison between customers, sales, and internal teams to ensure successful project execution
• Deliver engaging technical training sessions to strengthen product knowledge and sales effectiveness
• Contribute to revenue growth by supporting opportunity development and helping close technically complex projects
• Document field activity, training efforts, and technical contributions to support continuous improvement

What We Are Looking For

We are looking for someone who combines technical expertise with strong relationship-building skills, someone who enjoys being in the field, solving problems, and helping others succeed.

Required:

• Strong technical knowledge of glass, aluminum framing systems, or architectural hardware
• Experience in glazing, architectural products, or commercial construction
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Willingness to travel and spend significant time in the field
• Proficiency with communication tools such as phone, Microsoft Teams, and email

Preferred:

• Familiarity with OBE, US Aluminum, CRL, or Coral product lines
• Experience in technical sales, field sales support, or product training
• Background working with glaziers, fabricators, architects, or contractors
• Experience delivering training or presentations
• Spanish language skills are a plus

What You’ll Get to Do
As a high-impact Distribution Territory Sales Manager, you will be responsible for aggressively growing revenue by expanding our footprint with existing customers and acquiring new accounts. You will own a sales territory with the expectation of exceeding $15M in annual sales, leveraging your drive, discipline, and strategic selling skills to outperform market trends. Promote and influencing the sale of entire line of products and services consistent with guidelines and strategy set forth by the company. To manage given territory which includes but is not limited to profitable sales, sales calls, sales action planning, formal reporting of sales activities, credit resolution, LEED and Project Review submittals, problem solving, technical assistance and assistance with accounts receivables as well as any other duties, within company guidelines, required to service the customer base. 

Job responsibilities include:

• Consistently exceed sales targets through proactive prospecting, solution selling, and account expansion
• Develop and execute territory plans that prioritize high-value opportunities and customer segments.
• Build and maintain a robust pipeline of qualified leads through cold outreach, referrals, and industry networking.
• Partner with estimating and operations teams to deliver competitive proposals and close high-value deals.
• Track and report performance metrics weekly, with a focus on pipeline velocity and close rates.

What We’re Looking For 

• Minimum 5 years of proven success in B2B sales, preferably in building materials, construction, or glazing systems.
• Demonstrated ability to consistently exceed $10M+ in annual sales revenue.
• Track record of winning new business and expanding share of wallet with existing accounts.
• Relentless hunter mindset with strong closing skills and a competitive drive to win.
• Experience with CRM tools and data-driven sales planning.

What You’ll Get to Do

As a Technical Field Sales Specialist (TFSS), you will be a trusted technical expert and partner to both our customers and sales teams, helping bring complex architectural projects to life through knowledge, collaboration, and hands-on support.

Job responsibilities include:

• Serve as a technical expert in glass, metal framing systems, or architectural hardware, supporting key product lines such as US Aluminum, CRL, and Coral
• Provide real-time technical guidance to customers and internal sales teams via phone, Teams, and email
• Support system selection, detailing, and problem-solving for complex project applications
• Partner closely with sales teams in the field (4+ days per week), participating in customer meetings, jobsite visits, and project reviews
• Act as a technical liaison between customers, sales, and internal teams to ensure successful project execution
• Deliver engaging technical training sessions to strengthen product knowledge and sales effectiveness
• Contribute to revenue growth by supporting opportunity development and helping close technically complex projects
• Document field activity, training efforts, and technical contributions to support continuous improvement

What We Are Looking For

We are looking for someone who combines technical expertise with strong relationship-building skills, someone who enjoys being in the field, solving problems, and helping others succeed.

Required:

• Strong technical knowledge of glass, aluminum framing systems, or architectural hardware
• Experience in glazing, architectural products, or commercial construction
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Willingness to travel and spend significant time in the field
• Proficiency with communication tools such as phone, Microsoft Teams, and email

Preferred:

• Familiarity with OBE, US Aluminum, CRL, or Coral product lines
• Experience in technical sales, field sales support, or product training
• Background working with glaziers, fabricators, architects, or contractors
• Experience delivering training or presentations
• Spanish language skills are a plus

What You’ll Get to Do
As a high-impact Distribution Territory Sales Manager, you will be responsible for aggressively growing revenue by expanding our footprint with existing customers and acquiring new accounts. You will own a sales territory with the expectation of exceeding $15M in annual sales, leveraging your drive, discipline, and strategic selling skills to outperform market trends. Promote and influencing the sale of entire line of products and services consistent with guidelines and strategy set forth by the company. To manage given territory which includes but is not limited to profitable sales, sales calls, sales action planning, formal reporting of sales activities, credit resolution, LEED and Project Review submittals, problem solving, technical assistance and assistance with accounts receivables as well as any other duties, within company guidelines, required to service the customer base. 

Job responsibilities include:

• Consistently exceed sales targets through proactive prospecting, solution selling, and account expansion

• Develop and execute territory plans that prioritize high-value opportunities and customer segments.
• Build and maintain a robust pipeline of qualified leads through cold outreach, referrals, and industry networking.
• Partner with estimating and operations teams to deliver competitive proposals and close high-value deals.
• Track and report performance metrics weekly, with a focus on pipeline velocity and close rates.

What We’re Looking For 

• Minimum 5 years of proven success in B2B sales, preferably in building materials, construction, or glazing systems.
• Demonstrated ability to consistently exceed $10M+ in annual sales revenue.
• Track record of winning new business and expanding share of wallet with existing accounts.
• Relentless hunter mindset with strong closing skills and a competitive drive to win.
• Experience with CRM tools and data-driven sales planning.

What You’ll Get to Do

As a Strategic Territory Sales Manager, you’ll play a critical role in driving growth, strengthening customer relationships, and delivering full-scope solutions across OBE’s industry-leading product portfolio.

In this role, you will:

• Own and grow your assigned territory by maximizing Share of Wallet across glass, metal, and hardware product lines
• Build and execute a strategic territory plan focused on revenue growth, retention, and margin improvement
• Develop new business while expanding relationships with existing customers to capture more opportunities
• Maintain a strong field presence through customer visits, job walks, and solution-based sales discussions
• Conduct a high volume of meaningful customer interactions (targeting 20+ per week)
• Track activity, opportunities, and forecasts in CRM to ensure visibility and accountability
• Partner cross-functionally with operations, estimating, customer service, and project management teams to deliver seamless project execution
• Collaborate with technical sales experts on complex or specialty opportunities
• Support projects from specification through order fulfillment, ensuring a complete and competitive solution

What We Are Looking For

We’re looking for driven, customer-focused professionals who thrive in a fast-paced, field-based sales environment and are motivated by growth and results.

• Proven success in B2B sales, ideally within building materials, architectural products, glass, or metal systems
• Strong communication, negotiation, and relationship-building skills
• Ability to manage a high level of activity and prioritize effectively in a territory-based role
• Experience using CRM systems and sales reporting tools
• Valid driver’s license and ability to travel regularly, including overnight stays

Preferred:

• Experience with architectural glass, glazing systems, storefront, curtain wall, or related products
• Familiarity with OBE brands such as CRL, Coral, or US Aluminum
• Experience working in a multi-branch or matrixed organization

What You’ll Get to Do
As a high-impact Distribution Territory Sales Representative, you will be responsible for aggressively growing revenue by expanding our footprint with existing customers and acquiring new accounts. You will own a sales territory with the expectation of exceeding $15M in annual sales, leveraging your drive, discipline, and strategic selling skills to outperform market trends. Promote and influencing the sale of entire line of products and services consistent with guidelines and strategy set forth by the company. To manage given territory which includes but is not limited to profitable sales, sales calls, sales action planning, formal reporting of sales activities, credit resolution, LEED and Project Review submittals, problem solving, technical assistance and assistance with accounts receivables as well as any other duties, within company guidelines, required to service the customer base.

 Job responsibilities include:

• Consistently exceed sales targets through proactive prospecting, solution selling, and account expansion
• Develop and execute territory plans that prioritize high-value opportunities and customer segments.
• Build and maintain a robust pipeline of qualified leads through cold outreach, referrals, and industry networking.
• Partner with estimating and operations teams to deliver competitive proposals and close high-value deals.
• Track and report performance metrics weekly, with a focus on pipeline velocity and close rates.

What We Are Looking For

• Minimum 5 years of proven success in B2B sales, preferably in building materials, construction, or glazing systems.
• Demonstrated ability to consistently exceed $10M+ in annual sales revenue.
• Track record of winning new business and expanding share of wallet with existing accounts.
• Relentless hunter mindset with strong closing skills and a competitive drive to win.
• Experience with CRM tools and data-driven sales planning.