What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.

What you’ll get to do:

The Operations Manager oversees all aspects of the operation with direct supervision of all warehouse and transportation activities as well as being responsible for the operating performance of the branch. This position is responsible for ensuring the safe, cost-effective, and timely movement of products. This involves supervising the picking, packing, and shipping of orders and is responsible for the training and development of all warehouse and delivery employees. This position assures adequate planning, staffing, equipment needs, procedural compliance, and inventory accuracy.

The Operations Manager is responsible for managing the daily activities of the Branch Operations involving transportation, warehousing, and related services to achieve customer service, satisfaction, and cost objectives.  The Operations Manager is also responsible for ensuring the Branch operates with safety as the utmost priority for both employees and customers.

Responsibilities:

• Create a culture of safety, productivity, and process efficiency where employees are developed and know how their work is evaluated and fits into the big picture.
• Directs and monitors compliance with company policy and procedures.
• Participates with senior management in developing strategies to meet short- and long-term company objectives.
• Establishes procedures and motivates employees to ensure the highest standard of quality and customer satisfaction.
• Implements and maintains cost-effective measures to ensure warehousing efficiencies.
• Develops and maintains effective inventory control measures.
• Supervision of the work activities of others. In addition to personnel issues -- including selection, termination, performance appraisal, and professional development of subordinates.
• Work directly with vendors, buyers, planners, replenishment, transportation, distribution, and compliance areas.
• Work with your colleagues to deliver the Branch team KPIs. Understand the KPIs relating to Operations and have action plans in place to deliver them.
• Lead and implement all key projects relating to the operations within the Branch.
• Provide cost-effective ideas/plans to help improve the operation and deliver the wider operation network objectives.
• Manage the Will Call business to ensure customers are provided a high level of service:

 What we’re looking for:

• Bachelor’s degree or equivalent experience.
• 5+ years of warehouse distribution experience including 2 years of management experience in a service/distribution center, preferably B2B.
• A detailed orientation with a desire to follow a proven process.
• Proven experience managing a labor and transaction-intensive warehouse process.
• A strong ability to gain trust and create alignment across the organization.
• Excellent problem-solving skills and change management skills plus strong financial acumen.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with executives and senior management.

What You’ll Get to Do

The Branch General Manager (BGM) is responsible for the overall success, growth, and management of CR Laurence service locations. The BGM will lead all aspects of branch operations, including sales, customer service, employee engagement, and profitability, while ensuring a seamless and exceptional customer experience. This role requires a strong focus on driving sales, strengthening customer relationships, and positioning the branch as a direct and trusted contact for the location. The BGM will leverage the CRL brand to build a high-performing team and foster a culture of safety, innovation, and customer satisfaction in a rapidly evolving and competitive business environment.

Key Responsibilities:

• Profitability & Leadership:
• Full responsibility for P&L activities, ensuring alignment with financial goals and objectives.
• Plan, organize, direct, and control all service center functions to achieve revenue and operational targets.
• Establish a "safety-first" team culture, holding the team accountable to high standards of performance and customer satisfaction.
• Customer Experience & Sales Growth:
• Actively drive sales by developing and executing programs, plans, and product launches to exceed revenue goals.
• Conduct sales calls independently or with outside sales representatives to strengthen customer relationships and position the branch as a supplier of choice.
• Build and nurture customer relationships, ensuring the branch serves as a direct point of contact for customers in the region.
• Maintain a strong understanding of competitors and market trends, sharing insights to foster innovation and maintain market leadership.
• Team Development & Engagement:
• Recruit, train, and motivate a high-performing team to deliver exceptional customer service and operational efficiency.
• Monitor and maintain employee satisfaction through regular performance evaluations, timely feedback, and salary reviews.
• Foster a collaborative and positive work environment that drives employee engagement and retention.
• Operational Excellence:
• Optimize service center operations to ensure efficient task completion and superior service delivery.
• Prepare business forecasts, budgets, and reports, using financial analysis to identify trends and address potential challenges proactively.
• Consistently administer company policies and procedures, ensuring compliance across the branch.

What We Are Looking For

• Strong interpersonal and communication skills, both verbal and written.
• Proven ability to motivate, lead, and inspire a team toward achieving common goals.
• Analytical and financial acumen, with expertise in forecasting, budgeting, and cost analysis.
• Exceptional organizational and time management skills, with the ability to prioritize and multitask effectively.
• Proficiency in Microsoft Office Suite; experience with SAP and C4C (CRM tools) is preferred.
• Ability to collaborate with cross-functional teams and leaders to achieve business objectives.
• Commitment to maintaining a safe, accident-free, and healthy work environment.
• Knowledge of market trends, competitors, and best practices to maintain a competitive edge.
•