NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Primary Responsibilities:

We are seeking a detail-oriented and technically skilled GIS Professional to support our Members’ migration from our legacy mapping and staking software to our next‑generation platform. Reporting to a Professional Services Team Lead, the Implementation Project Manager will collaborate closely with the Engineering and Operations teams to resolve technical issues related to project deployment and software transitions. This role encompasses performing NISC GIS software implementations for member/customers, managing implementation projects end‑to‑end, validating and verifying the accuracy of converted data, providing ongoing application support, and delivering comprehensive training on all aspects of the application. Additionally, the Implementation Project Manager will address customer questions regarding product functionality and usage via telephone, email, or on‑site visits.

Essential Functions:

• 3-5 years of ArcGIS Enterprise Suite product experience (ArcGIS Pro, ArcGIS Server, ArcMap, ArcCatalog)
• Provides superior customer support to internal and external customers in all encounters
• Determine expectations and timelines of the Member’s conversion process.
• Prepare and monitor the Project Plan.
• Identify gaps in features and functionality in software and oversee resolution.
• Identify changes required for conversion of data.
• Complete and prepare conversion documents.
• Oversee the standardization of artifacts used in the Project Plan
• Add and enhance artifacts with team lead’s assistance.
• Assist in document preparation.
• Communicate with all parties involved in the enterprise implementation
• Compiles and analyzes business requirements and evaluates Member/Customers’ operational processes to prepare for software application conversions, migrations, and/or new implementations.
• Designs and implements system set-up configurations for Member/Customers performing independently and proficiently.
• Designs and delivers training to the Member employees to prepare for “live” week. Utilizes all implementation best practices and artifacts for all implementation projects.
• Assists customers in all aspects of implementation including troubleshooting, training, and on-going support
• Prepares Change Requests (CRs) and follow-up to resolution.
• Performs research into difficult application problems, resolves issues for Member/Customers and recommends changes or enhancements as directed.
• Facilitate and follow up with Member/Customers on difficult requests and procedures.
• Gathers, maintains and audits Member information in the configuration database.
• Utilizes all support tools as directed.
• Conveys customer feedback to product development staff as appropriate.
• Perform on-site training or deliver remote application training to Member/Customers via Web Tools.
• Provides after-hours support.
• May prepare materials and deliver National IT Learning Center classes.
• May prepare materials and deliver Member Information Conference (MIC) sessions.
• May be called upon to assist in other implementation areas.
• May be called upon to participate on design teams.
• May be called upon to participate in testing of new product development or enhancements.
• Will be required to travel to customer sites as often as necessary to meet business objectives.
• Other duties as assigned. 

Desired Job Experience:

• Support/implementation experience either at NISC or similar related experience.
• Basic knowledge of NISC's products’ features and functionality.
• Basic knowledge of other integrated Utility industry applications and services.
• Basic knowledge of Project Management processes and theory.
• Basic knowledge of the Utility industry.
• Familiarity with the Energy or Communication industries, including the operations and business requirements.
• Familiarity with other integrated applications and services.
• Excellent verbal and written interpersonal and communication skills.
• Excellent presentation and training skills.
• Excellent telephone etiquette and ability to deal effectively with Member/Customers.
• Excellent research and problem-solving skills with strong attention to detail.
• Strong PC skills.
• Ability to effectively lead, influence and teach others.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to work independently, as well as in a team environment.
• Ability to travel as often as necessary to meet the goals and objectives of the position. 

Desired Education and/or Certification(s): 

• Bachelor’s Degree in a business-related field or equivalent experience preferred 

Minimum Physical Requirements:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

About NISC

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview

As a Database Conversion (ETL) Programmer, you are a key contributor responsible for delivering high‑quality data conversion solutions for utility and broadband Member projects. In this role, you work closely with project managers and stakeholders to design, execute, and validate complex data conversions that directly support successful system implementations.

You will apply and deepen your expertise in technologies such as Oracle (or other relational databases), SQL, PL/SQL, ETL tools like Pentaho Data Integration (PDI), Unix/Linux, and Microsoft tools to solve real‑world data challenges. This position offers a stable, technical career path with opportunities to grow in scope, complexity, and ownership while making a meaningful impact by helping utilities and broadband providers better serve their communities.

Work Schedule 

• Hybrid (after an initial training period) from one of our office locations:
  • Cedar Rapids, IA
  • Lake St. Louis, MO
  • Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose 

Primary Responsibilities

• Perform basic to moderate level research, design and conversion of Member/Customer data to NISC platforms.  
• Perform basic conversion fixes regarding data issues for Member/customers and recommends changes or enhancements as directed.
• Assist with basic data analysis and mapping to translate into sound conversion approaches.
• Follow all established conversion methodologies and guidelines.
• Perform basic quality testing including data validation, verification and balancing.
• Perform frequent communication with internal and external team and project stakeholders.
• Ensure that all information is appropriately entered and utilized in NISC’s internal issue tracking tool.

• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.

• Commitment to NISC’s Shared Values.
• Other duties as assigned. 

Knowledge, Skills & Abilities Preferred

• Basic level knowledge of business-related software applications and services.
• Basic level knowledge of the Energy & Communications industries.
• Basic level knowledge of Project Management processes and theory.
• Basic level knowledge of relational databases.
• Basic level knowledge of ETL (extract, transform, load) tools, resources, best practices and processes.
• Basic level understanding of enterprise software integration points.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Excellent research and problem-solving skills.
• Basic ability to interact in a positive manner with internal and external customers.
• Basic level ability to organize and prioritize.
• Ability to travel as often as necessary to meet the goals and objectives of the position.  

Education Preferred

Bachelor’s Degree in a computer/IT related field or relevant experience.  

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.  

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Work Schedule:  

• Hybrid from one of our three office locations:  
• Cedar Rapids, IA
• Lake Saint Louis, MO
• Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Summary: 

It is our purpose to provide World Class GIS solutions that exceed our Member’s expectations. This will be done through the building and maintenance of our Member’s GIS databases using NISC's proprietary Mapping GIS solution as well as other GIS solutions. 

Essential Duties:   

• Setup, edit and maintain GIS datasets for internal and external customers including, but not limited to; layers, fields, domains, geometric networks, and associated attributes and assets.
• Perform quality assurance including; collecting and analyzing database updates and work orders to ensure “as-built” conversion process is successful.
• Assist with the scheduling, tracking, monitoring, and leading GIS projects to ensure start time and deadlines are met, keeping all stakeholders informed.
• Provide technical and analytical support to internal customers for our GIS software.
• Provide software enhancement recommendations for our GIS software,
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned. 

Knowledge, Skills & Abilities Preferred: 

• 3+ years of related experience preferred.
• Moderate level knowledge of business-related software applications and services.
• Moderate level knowledge of:
  • ArcPro  
  • ArcGIS Desktop
  • ArcCatalog 
•  Working knowledge of: 
  • ArcToolbox
  • ArcGIS Server 
• Python experience (the ability to customize existing scripts) 
• Moderate level knowledge of the Utility and/or Telecom industries.
• Excellent level verbal and written communication skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Excellent level ability to organize and prioritize.
• Strong research and problem-solving skills with a strong attention to detail.  
• Excellent level ability to multi task and time manage.
• Excellent level ability to demonstrate initiative and accountability 
• Ability to travel as often as necessary to meet the goals and objectives of the position.  

Education Preferred:  

• Bachelor’s Degree in Geography, Geoscience, Cartography, GIS or equivalent experience  

Minimum Physical Requirements:  

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.  

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Work Schedule:  

• Hybrid from one of our three office locations:  
• Cedar Rapids, IA
• Lake Saint Louis, MO
• Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Position Overview:

As a Project Manager (Work Management Implementations), you’ll help utilities confidently roll out and adopt NISC’s Work Management solution. You’ll team up with stakeholders to understand business needs, shape smart workflows, and deliver training that helps crews and office teams get more done with less friction. Along the way, you’ll dig into work process analysis, set up dispatching and field service tools, guide system testing, and lead both virtual and onsite training. After go-live, you’ll answer questions and tweak workflows and configuration as needed, before transitioning them to our internal Support team.

Primary Responsibilities:

• Dive into Member/Customer business processes to map, improve, and implement effective workflows.
• Configure NISC products so they support (and streamline) real-world Member/Customer operations.
• Lead onsite and virtual training for Member/Customers, adapting to a wide range of technical skill levels.
• Plan and facilitate Member/Customer meetings as needed to keep work moving and decisions clear.
• Troubleshoot and resolve configuration, data, and permission issues (and know when to pull in partners).
• Juggle multiple projects at once and keep them on track for on-time delivery.
• Partner with cross-functional teams to coordinate integrations, testing, and project timelines.
• Maintain project schedules, track risks, and create training materials and reports when needed.
• Provide application support throughout the full project lifecycle—from kickoff through go-live and ending when they reach Support.
• Participate in after-hours call support as assigned.
• Show up every day aligned with NISC’s Statement of Shared Values.
• Additional duties as assigned.

Knowledge, Skills & Abilities (Preferred)

• Analyze data and translate it into practical, business-focused insights for project management and work processes.
• Working knowledge of business software applications and services.
• Familiarity with the Utility or Telecom industries.
• Advanced knowledge of project management processes and theory.
• Strong verbal and written communication skills.
• Solid presentation and training skills.
• Excellent phone and email etiquette, with a customer-first mindset.
• Strong research and problem-solving skills with attention to detail.
• Ability to organize, prioritize, and keep multiple threads moving.
• Ability to set and manage internal and external Member/Customer expectations.
• A high level of initiative and accountability.
• Strong multitasking and time-management skills.
• Professional, polished, and dependable approach.
• Ability to troubleshoot software issues.
• Advanced understanding of change management best practices.
• Basic knowledge of Utility/Telecom software and software integrations.
• Ability to travel as needed (generally 20–30% annually) to meet position goals and objectives.

Education (Preferred)

• Bachelor’s degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members must be able to see, speak, and hear; use computer keyboards and standard office equipment; and be able to stand, walk, and sit as needed.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Company Overview:  

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.  

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.   

Position Overview: 

NISC is seeking a talented full-stack developer with a passion for solving complex challenges and working collaboratively. This role will be part of an agile development team, building and working on our Distributed Engineering Workstation (DEW) product.   

This team is responsible for the development of an integrated platform designed for engineers and system operators of electric systems to aggregate and analyze data. They maintain cutting edge algorithms for power flow in electrical systems used by electrical and power system engineers to assess their electrical grid's status and plan future load needs to support renewable energy technology like solar and electric vehicles. A successful candidate will work with our skilled team to develop innovative solutions and maintain our existing software, to meet our Members’ needs.  

Learn more about DEW here.   

Essential Functions: 

• Software Development: Design and build responsive desktop applications specifically for electrical engineering applications, ensuring that solutions are robust and scalable.
• Feature Development: Collaborate with cross-functional teams—including product managers, quality assurance, and support staff—to research, design, and implement new features tailored to electrical engineering needs.
• Issue Resolution: Research, analyze, and resolve moderately complex customer issues and bugs related to electrical engineering applications.
• Testing: Perform unit testing and integration testing of code to ensure high-quality software delivery.
• Development Practices: Adhere to established software development methodologies and procedures, and continuously seek to improve development practices.
• Other duties as assigned.  

Desired Experience and Skills Preferred: 

• Experience: 
  • 8+ years of experience in software development, with a focus on developing solutions for technical fields such as electrical engineering. 
  • Experience in the electric utility or energy industry.
  • Familiarity with GIS, network modeling, or engineering analysis tools.
  • Exposure to distributed systems or data-intensive applications.
  • Familiarity with optimization algorithms
  • Familiarity with iterative methods for solving nonlinear systems
  • Familiarity with power flow algorithms
• Technologies:  
  • Proficient in C++ and C#. 
  • Experience with Java or other Object-Oriented languages.
  • Knowledge of relational databases such as PostgreSQL, SQL or Oracle.
  • Knowledge of or experience with Electrical Engineering or Power Systems Engineering.
• Development Practices:  
  • Experience with asynchronous workflows and patterns.
  • Knowledge of web trends, architecture, and deployment patterns.
  • Proficiency with Git, including branching and merging workflows.
  • Experience with Jira, Confluence, Bitbucket, and Bamboo.
• Keep up with technology trends and innovations in your field of practice.
• Commitment to NISC's Shared Values.  

Work Schedule:     

• Hybrid from the following office location:    
  • Blacksburg, VA
  • Cedar Rapids, IA
  • Lake Saint Louis, MO 
  • Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week out of an office location and ability to work up to all 5 days a week from an office location. 
• Required Days from an Office Location: Tuesday and Wednesday – the third required day will be up to the candidate and their supervisor to choose.     

NISC’s Shared Values & Competencies: 

We’re a cooperative, which means we’re owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology start with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart. 

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. 

Benefits: 

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA) with $100 monthly contributions from NISC.  
  • Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.
• Dependent Care Flexible Spending Account (FSA) thru Paylocity.
• Fully covered life insurance up to x3 annual base salary.
• Fully covered short- and long-term disability.
• 401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.
• PTO accrual levels dependent on years of service, 120 Life Leave Event hours, Holiday Week, and 9 paid holidays.
• $2,500 Interest-FREE technology loan program.
• $25,000 employee educational assistance program.
• Volunteer, Wellness, Family Events and other employee fun supplied by our committees.
• Employee Assistance Program; assisting employees and dependents with virtually any life event.
• Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships. 

Desired Education: 

• Bachelor’s Degree in a Computer Science-related field or equivalent experience.  

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Key Words:  

Java | Big Data | Kubernetes | Docker | Electrical Engineering | AWS Cloud | Spring Boot | Agile | Scrum | Database | SQL | Situational Leadership | Microservices | Automated Testing  

Energy & Broadband Focus | Senior-Level | Full-Time 

About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.  

Position Summary 

The Product Manager III – Payment Services owns NISC’s end-to-end payment solutions, serving as the enterprise expert on platforms, channels, processors, pricing, compliance, and partnerships. This high-visibility role leads the strategy, roadmap, and delivery of secure, scalable payment solutions aligned with Member needs and regulatory requirements. The role also drives partner relationships, evaluates emerging technologies, and ensures strong performance while advancing NISC’s payment capabilities as it grows. 

Essential Duties & Responsibilities 

• Own the end-to-end product strategy, vision, and roadmap for NISC's Payment Services portfolio, ensuring alignment with enterprise product strategy and Member needs across all payment channels and integrations.
• Serve as a thought leader on payment strategy, industry best practices, and state-level regulatory requirements.
• Serve as the enterprise expert on payment platforms, processors, pricing, and regulatory frameworks, translating complex industry, legal, and compliance requirements (PCI, card networks, NACHA, Reg E) into secure, audit-ready product strategy and execution.
• Own and evolve executive-level relationships with payment processors, card networks, banking partners, and third-party providers to advance NISC’s payment strategy.
• Serve as the senior, member-facing leader for Payment Services, influencing product direction through strategic engagement with Members, internal leadership, and industry forums.
• Drive governance and prioritization by leading Change Review Boards (CRBs), gathering stakeholder input, and maintaining clear product roadmaps, timelines, and dependencies.
• Lead NISC's evaluation and adoption of emerging payment capabilities, including digital wallets (Apple Pay, Google Pay), instant payments (FedNow), and fraud mitigation technologies.
• Demonstrate a commitment to NISC’s Statement of Shared Values. 

Required Qualifications 

• 7+ years of product management experience, with at least 4 years focused specifically on payment products, payment platforms, or financial technology.
• Demonstrated experience managing payment products at scale — ideally processing millions of transactions monthly across multiple channels and customer segments.
• Deep knowledge of PCI-DSS compliance requirements and hands-on experience shepherding products through compliance processes.
• Strong working knowledge of card network rules (Visa, Mastercard operating regulations), NACHA ACH rules, and relevant federal consumer financial regulations (Reg E, CFPB).
• Experience managing or negotiating with payment processors, gateways, or acquiring banks.
• Strong cross-functional leadership skills with experience driving alignment across engineering, compliance, legal, finance, operations, and customer-facing teams.
• Excellent written and verbal communication skills, including the ability to present complex payment and compliance topics to executive, member, and technical audiences.
• Ability to travel as needed.  

Preferred Qualifications 

• Experience in energy, broadband, municipal services, or cooperative billing environments — or direct experience building payment products for these verticals.
• Prior experience at a payment processor, acquiring bank, or payment-focused SaaS company.
• Exposure to convenience fee and surcharge compliance across multiple U.S. states.
• Experience with IVR, kiosk, or in-person payment channel management.
• Knowledge of FedNow, RTP, or real-time payment product development.
• Experience with pay-by-bank, open banking, or ACH-based payment product initiatives. 

Minimum Physical Requirements 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.  

Disclaimer 

• Management may modify this job description by assigning or reassigning duties and responsibilities at any time.  

Please note: full remote work for this team is taken under consideration for applicants coming in with prior NISC software experience. Applicants without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.

We will not be able to consider candidates for a fully remote position without the requirements above being met.

These positions support our Customer Care and Billing software products for our Energy Members. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.

What Our Support Team Does

• Assists members in all aspects of application support including troubleshooting, training, and research
• Follows up on issue resolutions
• Assist with software release processes
• Prepares training resources as needed including presentations, documentation, and training curriculum for Members and co-workers
• Communicates with development staff to convey customer feedback
• Performs either on-site or remote training to our members
• Provides after-hours support via an on-call support phone rotation
• Travel to Member sites as needed
• Public speaking and presenting as needed
• Demonstrates a commitment to NISC’s statement of Shared Values

Desired Experience

• Previous customer support experience (providing customer service via phone is helpful)
• Basic knowledge of Project Management processes
• Excellent written and verbal communication skills
• Excellent telephone etiquette and the ability to deal effectively with customers
• Strong PC skills
• Ability to lead and teach others
• Ability to work in a team and independently
• Previous experience with presentations or public speaking
• Knowledge of the Utility, Broadband, or Cooperative industry is a plus

Desired Education

Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.

About Us

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.

Learn more about our Support opportunities in the video below!

Company Overview:  

For more than 50 years, NISC has developed and implemented enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team.  

Our Members have over 18 million end customers (residential and businesses who receive power, internet, television and/or telephone services) that our enterprise software solution enables our Members to compete effectively in the industry, while excelling in customer service.   

Position Overview: 

NISC is always seeking out talented software developers & engineers who are motivated, collaborative, and excited to solve complex challenges. We’re especially interested in individuals with experience working on a full stack, heavier front end development team. 

We look for individuals who thrive in a team environment, are committed to accomplishing shared goals, and are eager to learn and innovate. This position would be on our iVUE Connect Utility Customer Care & Billing Software Development team, which is NISC's solution providing functionality to dynamic pricing options and help utility companies provide enhanced customer service to their Members (customers).  

Essential Functions: 

• Design and build responsive web applications
• Stand up RESTful web services
• Container-driven development (Kubernetes, microservices)
• Collaborate with cross-functional teams to research, design, and implement new features
• Research, analyze, and resolve moderately complex customer issues and bugs
• Unit test and integration test code as needed
• Follow all established software development methodologies and procedures
• Explore and prototype intelligent agent-based features that enhance user experience or automate workflows
• Other duties as assigned 

Desired Experience and Skills Preferred: 

• Generally, requires 5+ years’ experience in software development
• Proficient with Angular and/or TypeScript 
• Java or other object-oriented programming experience
• Experience with RDBMS (Postgres, Oracle)
• Experience with automated testing methods (Unit, Integration, Contract, End-to-end) 
• Experience with cloud technology stack (AWS, Kubernetes, Spring Boot, Kafka, SSO, Cassandra)
• Proficient in developing responsive content and managing performance optimization
• Understanding of modern software engineering principles (managing complexity, abstraction, separation of concerns, modularity, cohesion, coupling) 
• Working knowledge of web trends, architecture, and deployment patterns
• Experience with Git, including branching/merging workflows
• Understanding of Test-Driven Development and validating acceptance criteria
• Experience with JIRA, Confluence, Bitbucket, Bamboo
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
• Commitment to NISC’s Statement of Shared Values 

Work Schedule:     

• Hybrid from the following office location:    
  • Cedar Rapids, IA
  • Lake Saint Louis, MO 
  • Mandan, ND
• Hybrid Schedule: Minimum of working 3 days per week out of an office location and ability to work up to all 5 days a week from an office location. 
• Required Days from an Office Location: Tuesday and Wednesday – the third required day will be up to the candidate and their supervisor to choose.     

NISC’s Shared Values & Competencies: 

We’re a cooperative, which means we’re owned by the Members we serve. It also means that our focus is on taking care of our Members and our employees, rather than having a big bottom line. Quality service and innovative technology start with happy and dedicated employees. Join our team and learn for yourself what sets NISC apart. 

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization. 

Benefits: 

• Medical, Dental and Vision Insurance.
• Health Savings Account (HSA) with $100 monthly contributions from NISC.  
  • Like to walk? Improve your overall wellness knowledge? Ability to earn up to $800 additional dollars into your HSA each year through our Wellness Rewards program.
• Dependent Care Flexible Spending Account (FSA) thru Paylocity.
• Fully covered life insurance up to x3 annual base salary.
• Fully covered short- and long-term disability.
• 401(k), traditional or Roth, with employee match up to 6% and employer 4% salary base contributions.
• PTO accrual levels dependent on years of service, 120 Life Leave Event hours, Holiday Week, and 9 paid holidays.
• $2,500 Interest-FREE technology loan program.
• $25,000 employee educational assistance program.
• Volunteer, Wellness, Family Events and other employee fun supplied by our committees.
• Employee Assistance Program; assisting employees and dependents with virtually any life event.
• Benevolence Committee to support employees with financial hardships like unexpected medical bills, funerals and other unfortunate hardships. 

Desired Education: 

• Bachelor’s Degree in a Computer Science-related field or equivalent experience.  

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Key Words:  

Angular | TypeScript | Automated Testing | Java | Spring Boot | Agentic AI | AWS Cloud | SQL | Postgres | Kubernetes | Microservices | Agile | Scrum | Database | SDLC | Cross Functional  

About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Position Overview 

We’re looking for a technically skilled and self-driven professional to join our team. This role offers the opportunity to take ownership of key enterprise applications (such as Okta, Okta Workflows, Atlassian, Entra ID, Microsoft 365, Threatlocker, MDM platforms, email security and RingCentral) and grow into a subject matter expert in one or more of these areas. A practical understanding of code and API calls is important, as automation plays a significant role in our environment. 

A strong security mindset is essential, as this role involves managing systems and workflows that are critical to the organization’s security posture. The ideal candidate is a proactive problem-solver who thrives in complex technical environments, demonstrates strong troubleshooting skills, and is comfortable working independently while collaborating across teams. 

Work Schedule 

• Hybrid (after an initial training period) from one of our office locations:    
  • Cedar Rapids, IA 
  • Lake Saint Louis, MO 
  • Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed 
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose 

Essential Duties 

• Co-own the full lifecycle implementation of moderately complex internal, on premise or cloud-based applications that may span many users and integration points.  
• Assist and may own implementation of on premise or cloud-based applications. 
• Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications. 
• Leverage low‑level Windows and macOS operating system knowledge to support endpoint security tooling, with emphasis on understanding OS internals, security controls, background services/daemons, and permission models to resolve complex agent‑level issues.
• Serve as a subject matter expert within specific IT applications. 
• May be asked to train employees on technical applications and team processes.  
• May be asked to recommend and/or implement changes or enhancements to IT applications that lead to better efficiencies or security controls.  
• Support general business needs and moderately complex administration functions within and between other internal IT teams.  
• Interpret code to assist with and understand initiatives around automation and data transformation. 
• Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems  
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role. 
• May be asked to participate in proof of concepts for new solutions. 
• Generate Change Requests for significant system changes and manage their resolution. 
• Provide Tier 2 support in researching and troubleshooting to resolve IT application problems or issues. 
• Follow forced changes implemented by vendors.  May be asked to coordinate with other groups/departments in anticipation of the change.  
• May be asked to participate in new vendor selections. 
• Provide after-hours technical support as needed. 
• Other duties as assigned. 
• Commitment to NISC’s Statement of Shared Values. 

Preferred Knowledge, Skills & Abilities 

• 5+ years of related experience preferred. 
• Moderate knowledge of API calls and how to use a programming language to automate repetitive tasks.  
• Working OS knowledge and troubleshooting ability (macOS, Windows) 
• Working knowledge of Identity Management/SSO solutions. (Okta, etc.) 
• Working knowledge of SaaS automation platforms. (Okta Workflows, Power Automate, etc.) 
• Working knowledge of administration of productivity suites. (Office365, GSuite, etc.) 
• Working knowledge of email/spam systems. (Proofpoint, Exchange, etc.) 
• Working scripting knowledge. (Bash, Python, Powershell, etc.) 
• Working knowledge of Active Directory. 
• Basic knowledge of telephony systems, VoIP, etc. 
• Working knowledge of security tools. (InsightVM, InsightIDR, Carbon Black, BeyondTrust) 
• Working knowledge of endpoint management solutions. (Kandji, NinjaOne) 
• Basic network knowledge (IPv4 & DNS). 
• Working level knowledge of Project Management processes and theory. 
• Excellent research and problem-solving skills. 
• Working level knowledge of business-related software applications and services. 
• Strong ability to demonstrate initiative and accountability. 
• Strong level ability to troubleshoot. 
• Strong ability to multitask and manage time. 
• Strong ability to make decisions based on the application of guidelines and procedures. 
• Strong level ability to organize, prioritize, and adapt to change. 
• Strong level ability to interact in a positive manner with internal and external contacts. 
• Strong written and verbal communication skills. 

Education Preferred 

Bachelor’s Degree in Information Technology, Management Information Systems, Computer Information Systems, Systems & Network Administration, Computer Engineering, any other business-related field or equivalent experience. 

Minimum Physical Requirements 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment. 

Disclaimer 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Key Words 

SaaS Management | Identity Management | Okta | Automation | User Lifecycle Management | Security | Cybersecurity | REST APIs | Scripting | Office365 | Powershell | Bash | Javascript | Asset Management | Exchange | IDP | SAML/OIDC | Project Management | Privileged Management | Active Directory | SIP/VOIP/Contact Center | Atlassian | Jira Administration | SAML | Exchange 

About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview 

NISC is looking for a passionate, experienced Network Administrator to add to our internal network team. This Internal Network Administrator will design, implement, maintain, and support our growing hardware and software network infrastructure. They will be part of the internal systems and network team that is responsible for designing and developing scalable, maintainable, and highly available IT systems that meet NISC’s critical business objectives. This position will work closely with our internal tech teams and support staff to identify potential issues and fix existing problems.  

Work Schedule 

• Hybrid (after an initial training period) from our Lake Saint Louis, MO office. 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed. 
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose. 

Essential Duties

• Lead the installation, support, and maintenance of advanced NISC network infrastructure including firewalls, routers, switches, wireless, and VPNs.  
• Troubleshoot and resolve advanced network problems.  
• Provide superior customer support to internal customers.  
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support.  
• Research availability, performance, and security of network systems.  
• Monitor network performance to determine if adjustments need to be made  
• Create change requests (CRs) and follow up on resolution.  
• Perform research on advanced technical problems, resolve issues, and recommend changes or enhancements.  
• Execute the staging, installation, configuration, and training for NISC network equipment both onsite and remotely.  
• Draft and maintain technical documentation, including inventories of hardware, software, and network mapping.  
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role. 
• Draft and deliver training.  
• Serve as mentor to the team.  
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal needs. 
• Other duties as assigned.  
• Commitment to NISC’s Statement of Shared Values.  

Knowledge, Skills & Abilities Preferred

• 5+ years of related experience preferred.   
• Advanced knowledge of “Next-Gen” firewalls.  
• Advanced knowledge of enterprise network switching/routing.  
• Advanced knowledge of Wi-Fi technologies. 
• Working knowledge of Linux and Windows operating systems.  
• Advanced knowledge of virtual infrastructure.   
• Advanced knowledge of setup and support of TCP/IP networks. 
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.  
• A self-starter able to work independently but comfortable working in a team environment.  
• Excellent ability to demonstrate initiative and accountability.   
• Strong verbal and written communication skills.  
• Strong presentation and training skills.  
• Excellent telephone etiquette and an ability to deal effectively with customers.  
• Strong research and problem-solving skills.  
• Strong ability to organize and prioritize.  
• Excellent ability to be positive in the workplace.  
• Strong ability to demonstrate professionalism.  
• Strong ability to troubleshoot.   
• Strong ability to mentor others.  
• Ability to travel as often as necessary to meet the goals and objectives of the position.  

Education Preferred

Bachelor’s Degree in an IT-adjacent field or equivalent experience. 

Other Qualifications/Certifications Preferred

Industry recognized certification such as CCNA, Network+ preferred. 

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Work Schedule:  

• Hybrid from one of our office locations: 
  • Cedar Rapids, IA
  • Lake Saint Louis, MO
  • Mandan, ND 
• Hybrid Schedule: Minimum of working 3 day per week out of an office location and ability to work up to all 5 days a week from an office location.
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose. 

Summary:  

NISC is looking for a passionate, experienced Manual Quality Assurance Tester. This position will work with our talented employees within the software engineering, product, quality assurance and software support teams to ensure quality and functionality requirements are met.  A successful candidate for this team will be dedicated to quality and can be flexible and productive in a fast-paced environment. 

Essential Duties:  

• Assist and perform in testing basic level tasks to test software changes meet design specification and are functioning within total quality management standards.
• Research, test and report results of testing scenarios.
• Write releases notes and new system enhancement documentation.
• Participate on design teams regarding enhancements to products.
• Test system documentation as necessary and suggest edits/enhancements.
• Answer basic level questions regarding application screens and processes responsible for testing.
• Communicates with developers and software engineers on product issues.
• Gathers and interprets source materials such as design and test specification, design diagrams and schematics.
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned. 

Knowledge, Skills & Abilities Preferred: 

• Basic level knowledge of quality assurance testing and automated testing tools, including mobile testing.
• Possess basic ability to troubleshoot.
• Basic level knowledge level of business-related software applications and services.
• Basic level knowledge of NISC’s technology stacks.
• Basic level knowledge of the Utility or Broadband industries.
• Basic level knowledge of Project Management processes and theory.
• Basic verbal and written communication skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Basic research and problem-solving skills.
• Possess a strong attention to detail.
• Basic level ability to organize and prioritize.
• Basic level ability to set and manage internal and external Member/Customer expectations.
• Basic level ability to demonstrate initiative and accountability.
• Basic level knowledge of software and software integrations.
• Ability to travel as often as necessary to meet the goals and objectives of the position. 

Education Preferred: 

• Bachelor’s Degree in a business-related field or equivalent experience. 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Please Note: Training is on first shift for 1-3 months for the mailroom. These positions will move to third shift after training. Availability to work third shift is required.

Starting pay is $18/hr. 

Applicants must be able to successfully pass a pre-employment drug screening and background check as a contingency of employment.

National Information Solutions Cooperative (NISC) is a software cooperative that develops and supports software and hardware solutions for our Member/Owners mainly in rural portions of the United States. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions.

About This Job:

Print Services operators run machines that insert utility and telecom bills (and other mailings) for our Members, and process all necessary paperwork to make sure our member's end customers receive their utility and telecom bills, newsletters, and other mailers in a timely manner. Mailroom staff works in a climate controlled warehouse setting. This job is physically based at our Lake Saint Louis, Missouri, office location. Candidates must be local to the office, or willing to commute or relocate to the area for this position.

Full benefits are included: health insurance with zero premiums out of your paycheck, dental, vision, generous 401k base contribution and match, earn a "holiday week" each subsequent year after your first year of employment, or bank your holiday weeks towards a month-long sabbatical paid outside of accruing PTO, and more! NISC also offers pay increases twice a year and the opportunity for a discretionary incentive bonus. Come see why we've been ranked one of the top employers in the area and voted one of the top IT companies by Computer World for the past 20 years!

What you will do as a Mailroom Operator at NISC:

• Pack goods, reports, etc. and use PC with mailing machine and electronic scale to produce mailing labels and packing slips for shipments, check rates, etc. and perform daily and weekly backups, as required.
• Maintain adequate levels of supplies needed for production such as trays, sleeves and carts.
• Clean mailroom and shipping area as required insuring quality control.
• Coordinate with various vendors to repair shipping equipment.
• Ship packages using the shipping system.
• Process reports.
• Uses scale, postage meter and printers
• Operate inserting equipment
• Process paperwork for mailings.
• Assisting in the use of Strapping Equipment, including changing rolls.
• Assisting in the use of the Shrink Wrap Machine for wrapping skids.

Experience

• You must be comfortable operating and navigating a computer.
• Our mailroom operators interact positively with internal and external contacts, and are able to work within a team, as well as on their own if necessary.
• Candidates must possess a strong attention to detail, and be available for 3^rd shift hours.

• Commitment to NISC’s Statement of Shared Values

Required Education:

• High school degree or equivalent.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Summary:

We’re building the next generation of intelligent tools that empower NISC Members and their communities. As a Product Analyst – AI, you’ll play a key role in shaping how AI insights, automation, and predictive capabilities are integrated into NISC’s enterprise software ecosystem — from our customer-facing AI Assistant to our intelligent operations tools, reporting, and data-driven decision support systems.

You’ll bridge product design, analytics, and data science to ensure every AI-powered feature we deliver is useful, explainable, and aligned with Member needs.

Work Schedule:  

• Hybrid from one of our three office locations:  
  • Cedar Rapids, IA
  • Lake Saint Louis, MO
  • Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose

Essential Duties:  

• Partner with Product Management, Design, and Engineering to define data-informed requirements for new AI and intelligent features.
• Write user stories, define acceptance criteria, and translate model outputs into meaningful user experiences.
• Define and maintain key product health metrics — usage, adoption, retention, and ROI — for AI features and products.
• Conduct deep-dive analyses into user interactions with AI tools (e.g., prompt quality, model relevance, workflow outcomes).
• Collaborate with data scientists and ML engineers to evaluate and monitor model performance, including accuracy, drift, fairness, and edge cases.
• Build dashboards and monitoring systems that track AI system health and highlight actionable insights.
• Perform exploratory data analysis and partner with Product Management teams to identify opportunities for automation, prediction, and decision support across NISC products.
• Benchmark industry AI trends and third-party tools to help shape product direction.
• Partner with internal enablement and support teams to promote understanding of NISC’s AI tools, roadmaps, and ethical design principles.
• Clearly communicate insights and recommendations to technical and non-technical audiences, ensuring alignment with NISC’s mission and Member values.
• Maintain documentation of analytical approaches, ensuring transparency, reproducibility, and explainability in all work.
• Stay informed on AI governance, compliance, and responsible AI practices, helping NISC maintain a “human-in-the-loop” approach across all AI solutions.
• Other related duties as assigned. 
• Commitment to NISC’s Statement of Shared Values. 

Knowledge, Skills & Abilities Preferred: 

• 3+ years of experience in product analytics, data analytics, or BI — ideally with exposure to AI, ML, or predictive product features.
• Excellent analytical and communication skills — able to translate technical findings into clear, Member-focused recommendations.
• Comfortable working cross-functionally and iteratively in a fast-moving, data-informed environment.
• Passion for responsible, transparent, and explainable AI that improves human work rather than replaces it.
• Strong understanding of machine learning fundamentals — model evaluation, feature importance, overfitting, and drift.
• Experience interpreting model outputs (e.g., predictions, classifications, probabilities) and turning them into actionable product insights.
• Proficiency in SQL and one or more data visualization tools (Tableau, Power BI, Looker, or QuickSight).
• Familiarity with cloud data platforms (AWS, GCP, or Azure) and modern data pipelines.
• Exposure to AI observability tools or techniques (e.g., model drift monitoring, fairness assessment).
• Experience supporting AI product evaluation and governance initiatives.
• Familiarity with utility or broadband industry data or enterprise SaaS environments.
• Prior work on RAG (retrieval-augmented generation) systems or AI Assistant tools a strong plus.

Education Preferred: 

•  Bachelor’s degree in Data Science, Statistics, Computer Science, Engineering, Economics, Business Analytics, or related quantitative field.

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.  

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company who stresses the importance of solid relationships and offers a stimulating work load? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

Our Application & Platform Development team oversees the design, development and delivering of software solutions to meet your needs. Our department works closely with other departments and our Member/Customers in gathering external and internal enhancement suggestions, designing project specifications and training and communicating internal technical procedures, project progress and outcomes.

Some examples of career opportunities in this division include:

• Software Developer
• Report Writer
• User Experience
• Application Analyst
• Cloud Infrastructure Support & Operations

Apply today!

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

Our Information Security and Technical Support teams are comprised of multiple teams including Legal, Information Security, Cybersecurity, Networking Infrastructure and internal/external Technical Support. These teams works closely with internal and external groups to support IT infrastructure, implement cyber security offerings, maintain internal applications, upgrade internal servers, deploy security patches and provide technical support for both our employees and Members.

Some examples of career opportunities in these teams include:

• Information Security Specialist
• Network Specialist
• Technical Support Specialist
• Technical Systems Consultant

Apply today!

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

The primary focus of the Member Support division is the day-to-day care of NISC Members after they have been converted to our products. When a new product is installed at a Member site, the Professional Services team continues to support the Member for a short period after the implementation.  Once the implementation project is closed, the Member is transitioned to the Support & Regional Business Manager Teams, where they will be cared for from that point on.

Some examples of career opportunities in this division include:

• Support Specialist
• Technical Support Specialist
• Account Manager
• Engagement Analyst

Apply today!

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC has been ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

The Quality Engineer teams are a part of our Quality & Process Engineering Division. Before software solutions are released to our Member’s, this division has teams who perform user and quality assurance testing on all products. Through both a manual and automation quality assurance process, solutions are checked to ensure the work of the developers is ready for our Members to use.

Some examples of career opportunities in these teams include:

• Quality Engineering Specialist (manual)
• Quality Engineer (manual)
• Test Automation Specialist 
• Test Automation Engineer 

Apply today!

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload?  NISC has been ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.

Our Product Management Division ensure that their business needs and priorities of the Member are effectively communicated to our usability and software experts as well as demonstrating new software solutions to our current and prospective Members.  Additionally, they are responsible for creating and maintaining all end-user product training and software help documentation.

Some examples of career opportunities in this division include:

• Learning Content Specialist
• Product Manager
• Product Requirements Specialist
• Technical Sales Specialist

Apply today!

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC has been ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

The mission of the NISC Sales & Marketing teams is to strengthen and retain Members, engage and attain new Members, and ensure that the NISC brand is successfully executed nationally, not only within the Membership footprint, but also within the industries we service, partners and potential Members.  This division is responsible for sales, communications, special events and industry relations.

Some examples of career opportunities in these teams include:

• Sales Manager
• Sales Specialist & Support
• Technical Procurement Analyst
• SalesForce Administrator
• Solutions Specialist
• Meeting & Event Planner
• Marketing Communication Specialist

Apply today!