About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team. 

Position Overview 

We’re looking for a technically skilled and self-driven professional to join our team. This role offers the opportunity to take ownership of key enterprise applications (such as Okta, Okta Workflows, Atlassian, Entra ID, Microsoft 365, Threatlocker, MDM platforms, email security and RingCentral) and grow into a subject matter expert in one or more of these areas. A practical understanding of code and API calls is important, as automation plays a significant role in our environment. 

A strong security mindset is essential, as this role involves managing systems and workflows that are critical to the organization’s security posture. The ideal candidate is a proactive problem-solver who thrives in complex technical environments, demonstrates strong troubleshooting skills, and is comfortable working independently while collaborating across teams. 

Work Schedule 

• Hybrid (after an initial training period) from one of our office locations:    
  • Cedar Rapids, IA 
  • Lake Saint Louis, MO 
  • Mandan, ND 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed 
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose 

Essential Duties 

• Co-own the full lifecycle implementation of moderately complex internal, on premise or cloud-based applications that may span many users and integration points.  
• Assist and may own implementation of on premise or cloud-based applications. 
• Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications. 
• Leverage low‑level Windows and macOS operating system knowledge to support endpoint security tooling, with emphasis on understanding OS internals, security controls, background services/daemons, and permission models to resolve complex agent‑level issues.
• Serve as a subject matter expert within specific IT applications. 
• May be asked to train employees on technical applications and team processes.  
• May be asked to recommend and/or implement changes or enhancements to IT applications that lead to better efficiencies or security controls.  
• Support general business needs and moderately complex administration functions within and between other internal IT teams.  
• Interpret code to assist with and understand initiatives around automation and data transformation. 
• Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems  
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role. 
• May be asked to participate in proof of concepts for new solutions. 
• Generate Change Requests for significant system changes and manage their resolution. 
• Provide Tier 2 support in researching and troubleshooting to resolve IT application problems or issues. 
• Follow forced changes implemented by vendors.  May be asked to coordinate with other groups/departments in anticipation of the change.  
• May be asked to participate in new vendor selections. 
• Provide after-hours technical support as needed. 
• Other duties as assigned. 
• Commitment to NISC’s Statement of Shared Values. 

Preferred Knowledge, Skills & Abilities 

• 5+ years of related experience preferred. 
• Moderate knowledge of API calls and how to use a programming language to automate repetitive tasks.  
• Working OS knowledge and troubleshooting ability (macOS, Windows) 
• Working knowledge of Identity Management/SSO solutions. (Okta, etc.) 
• Working knowledge of SaaS automation platforms. (Okta Workflows, Power Automate, etc.) 
• Working knowledge of administration of productivity suites. (Office365, GSuite, etc.) 
• Working knowledge of email/spam systems. (Proofpoint, Exchange, etc.) 
• Working scripting knowledge. (Bash, Python, Powershell, etc.) 
• Working knowledge of Active Directory. 
• Basic knowledge of telephony systems, VoIP, etc. 
• Working knowledge of security tools. (InsightVM, InsightIDR, Carbon Black, BeyondTrust) 
• Working knowledge of endpoint management solutions. (Kandji, NinjaOne) 
• Basic network knowledge (IPv4 & DNS). 
• Working level knowledge of Project Management processes and theory. 
• Excellent research and problem-solving skills. 
• Working level knowledge of business-related software applications and services. 
• Strong ability to demonstrate initiative and accountability. 
• Strong level ability to troubleshoot. 
• Strong ability to multitask and manage time. 
• Strong ability to make decisions based on the application of guidelines and procedures. 
• Strong level ability to organize, prioritize, and adapt to change. 
• Strong level ability to interact in a positive manner with internal and external contacts. 
• Strong written and verbal communication skills. 

Education Preferred 

Bachelor’s Degree in Information Technology, Management Information Systems, Computer Information Systems, Systems & Network Administration, Computer Engineering, any other business-related field or equivalent experience. 

Minimum Physical Requirements 

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment. 

Disclaimer 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Key Words 

SaaS Management | Identity Management | Okta | Automation | User Lifecycle Management | Security | Cybersecurity | REST APIs | Scripting | Office365 | Powershell | Bash | Javascript | Asset Management | Exchange | IDP | SAML/OIDC | Project Management | Privileged Management | Active Directory | SIP/VOIP/Contact Center | Atlassian | Jira Administration | SAML | Exchange 

About NISC 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.

Position Overview 

NISC is looking for a passionate, experienced Network Administrator to add to our internal network team. This Internal Network Administrator will design, implement, maintain, and support our growing hardware and software network infrastructure. They will be part of the internal systems and network team that is responsible for designing and developing scalable, maintainable, and highly available IT systems that meet NISC’s critical business objectives. This position will work closely with our internal tech teams and support staff to identify potential issues and fix existing problems.  

Work Schedule 

• Hybrid (after an initial training period) from our Lake Saint Louis, MO office. 
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed. 
• Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose. 

Essential Duties

• Lead the installation, support, and maintenance of advanced NISC network infrastructure including firewalls, routers, switches, wireless, and VPNs.  
• Troubleshoot and resolve advanced network problems.  
• Provide superior customer support to internal customers.  
• Support customers in all aspects of networking including troubleshooting, training, and ongoing support.  
• Research availability, performance, and security of network systems.  
• Monitor network performance to determine if adjustments need to be made  
• Create change requests (CRs) and follow up on resolution.  
• Perform research on advanced technical problems, resolve issues, and recommend changes or enhancements.  
• Execute the staging, installation, configuration, and training for NISC network equipment both onsite and remotely.  
• Draft and maintain technical documentation, including inventories of hardware, software, and network mapping.  
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role. 
• Draft and deliver training.  
• Serve as mentor to the team.  
• Perform work duties outside of regular business hours, on an as needed basis, to meet internal needs. 
• Other duties as assigned.  
• Commitment to NISC’s Statement of Shared Values.  

Knowledge, Skills & Abilities Preferred

• 5+ years of related experience preferred.   
• Advanced knowledge of “Next-Gen” firewalls.  
• Advanced knowledge of enterprise network switching/routing.  
• Advanced knowledge of Wi-Fi technologies. 
• Working knowledge of Linux and Windows operating systems.  
• Advanced knowledge of virtual infrastructure.   
• Advanced knowledge of setup and support of TCP/IP networks. 
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.  
• A self-starter able to work independently but comfortable working in a team environment.  
• Excellent ability to demonstrate initiative and accountability.   
• Strong verbal and written communication skills.  
• Strong presentation and training skills.  
• Excellent telephone etiquette and an ability to deal effectively with customers.  
• Strong research and problem-solving skills.  
• Strong ability to organize and prioritize.  
• Excellent ability to be positive in the workplace.  
• Strong ability to demonstrate professionalism.  
• Strong ability to troubleshoot.   
• Strong ability to mentor others.  
• Ability to travel as often as necessary to meet the goals and objectives of the position.  

Education Preferred

Bachelor’s Degree in an IT-adjacent field or equivalent experience. 

Other Qualifications/Certifications Preferred

Industry recognized certification such as CCNA, Network+ preferred. 

Minimum Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer

Management may modify this job description by assigning or reassigning duties and responsibilities at any time. 

Note: This is not an active opening

We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.

Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team. 

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. 

Our Information Security and Technical Support teams are comprised of multiple teams including Legal, Information Security, Cybersecurity, Networking Infrastructure and internal/external Technical Support. These teams works closely with internal and external groups to support IT infrastructure, implement cyber security offerings, maintain internal applications, upgrade internal servers, deploy security patches and provide technical support for both our employees and Members.

Some examples of career opportunities in these teams include:

• Information Security Specialist
• Network Specialist
• Technical Support Specialist
• Technical Systems Consultant

Apply today!