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This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Mandan area and have the ability to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process.
We are unable to accommodate candidates requesting remote work for this opening.
Primary Responsibilities
NISC is ranked in ComputerWorld’s Best Places to Work survey for 20 consecutive years and we are looking for a qualified individual to join our Broadband area on our Customer Engagement Support team. Become part of a team that is responsible for providing exceptional customer service via the telephone and e-mail, while supporting NISC Member/Customers in their use of NISC’s applications. This team member will assist customers in all aspects of application support including troubleshooting, training, and on-going support for NISC’s payments, SmartHub, and Multi-Channel Messenger solutions.
Essential Functions
Desired Job Experience
Important Skills
Desired Education
Bachelor's degree in a business-related field or equivalent experience.
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This position reports to the Mandan, North Dakota, office. Candidates need to be local to the Bismarck/Mandan area and able to work on-site during the week. A hybrid office/work-from-home schedule is a possibility after training. The work schedule will be discussed during the interview process.
We are unable to accommodate candidates requesting remote work for this opening who do not have prior NISC software experience.
These positions support our Customer Care and Billing software products for our Broadband/Communication Members. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
What Our Support Team Does
Desired Experience
Desired Education
Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.
About Us
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Learn more about our Support opportunities in the video below!
Ready to apply?
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Please note: full remote work for this team is taken under consideration for applicants coming in with prior NISC software experience. Applicants without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process.
We will not be able to consider candidates for a fully remote position without the requirements above being met.
These positions support our Customer Care and Billing software products for our Energy Members. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product.
What Our Support Team Does
Desired Experience
Desired Education
Bachelor's degree in a business-related field preferred, or equivalent experience. Minimum high school diploma.
About Us
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.
Learn more about our Support opportunities in the video below!
Ready to apply?
Apply to National Information Solutions Cooperative (NISC)Share this job
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
In this position, you will be responsible for usage verification and research, report analysis and monthly billing for existing Carrier Access Billing, Data Mediation Service and End User Billing member/customers. Utilizing your customer service and critical thinking skills, you will support our CABs, DMS and EUB solutions via telephone and email. Preference will be given to those with knowledge in these areas and experience in member/customer service.
Essential Duties:
Knowledge, Skills & Abilities Preferred:
NISC’s Shared Values & Competencies:
Education Preferred:
Associates Degree in a related field or equivalent experience.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
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Note: This is not an active opening
We utilize this opening to grow our pipeline for future openings within this division and will review your application as an applicable position comes available.
Would you like to build a career with a company that stresses the importance of solid relationships and offers a stimulating workload? NISC is ranked in ComputerWorld’s Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our team.
NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support.
The primary focus of the Member Support division is the day-to-day care of NISC Members after they have been converted to our products. When a new product is installed at a Member site, the Professional Services team continues to support the Member for a short period after the implementation. Once the implementation project is closed, the Member is transitioned to the Support & Regional Business Manager Teams, where they will be cared for from that point on.
Some examples of career opportunities in this division include:
Apply today!
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