MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey!  

Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client.  This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition.  They will be responsible for getting the steady state built to drive revenue and customer satisfaction. 

ROLES AND RESPONSIBILITIES:

• Proactively manage initial account setup to drive ease of doing business with MetTel
• Operational director of all internal teams involved in the setup of the client, and process improvements overall
• Assist with driving migration success and continuously highlighting the value of the partnership
• Point of escalation for customer and internal advocate
• Responsible for explaining and implementing contract and purchased services
• Key resource for initial customer portal setup and training for adoption
• Ensure client delivery of key reports and deliverables to prepare New Client Services
• Schedules kickoff call and prepares customer for transition

DESIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Ability to stay organized and provide a consistent customer experience
• Customer focused, with self-sufficient problem solving skills
• Strong interpersonal skills and the ability to build relationships both internally and externally
• Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
• Ability to interface comfortably with senior executives and all levels within an organization
• Telecommunications experience is a plus, but not required

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Mobility, #Mobility, #Onboarding #Implementation #SaaS #ImplementationManager #ProjectManager #ImplementationConsultant #ImplementationSpecialist #CustomerOnboarding, #OnboardingManager, #Manager, #CustomerExperiece, #CustomerExperience, JobsNearMe, #JobsNearMe, MetTel, #MetTel, LinkedIn, #LinkedIn, Indeed, #Indeed, Verizon, #Verizon, ATT, #ATT. 

We are looking for a Cybersecurity Engineer to join our Corporate IT Team in NYC!

ROLE AND RESPONSIBILITIES:

The Cybersecurity Engineer is a hands-on technical role responsible for implementing, maintaining, and optimizing security controls across our hybrid infrastructure environment serves as a subject matter expert in designing, implementing, and administering our comprehensive security technology stack. This role combines deep technical expertise in cybersecurity tools with hands-on system administration skills to support our self-hosted, on-premises security infrastructure. The ideal candidate combines infrastructure knowledge with a strong understanding of security operations, compliance requirements, technical implementation and testing and assessing risk.  They will be capable of supporting our security toolset including CyberArk, Splunk, OKTA, Tenable, SOAR platforms, and other security analytics solutions.

Responsibilities:

Vulnerability & Threat Management

• Conduct vulnerability assessments across containerized and traditional infrastructure
• Perform ethical hacking and penetration testing to identify security weaknesses on our applications periodically and at times of new releases.
  • Candidates should have a CEH and be familiar with Nmap, Wireshark, Metasploit, Hydra and Burp to name a few.
• Lead remediation efforts and track vulnerability lifecycle management
• Analyze security alerts and incidents, performing root cause analysis
• Contribute to threat hunting activities and security monitoring

Security Platform Architecture support and administration

• Administer and optimize enterprise security tools including SIEM, EDR, vulnerability scanners, and container security platforms
• Manage security aspects of VMware infrastructure, storage systems, and network segmentation
• Configure and maintain authentication systems (SAML, RADIUS) and identity management platforms such as OKTA.

Security Tools Administration & Management

CyberArk Privileged Access Management

• Administer CyberArk PAS (Privileged Access Security) including Vault, CPM, PSM, and PVWA components
• Configure privileged account onboarding, password management policies, and access workflows
• Implement CyberArk integrations with Active Directory, applications, and infrastructure systems
• Manage CyberArk clustering, disaster recovery, and high availability configurations
• Troubleshoot CyberArk performance issues and optimize system configurations

Splunk Enterprise & Security Operations

• Administer Splunk Enterprise infrastructure including indexers, search heads, and forwarders
• Configure and maintain Splunk Enterprise Security (ES) for security monitoring and incident detection
• Develop custom Splunk searches, dashboards, and alerts for security use cases
• Manage Splunk data models, knowledge objects, and correlation rules
• Optimize Splunk performance, storage management, and cluster operations

Vulnerability Management & Security Testing

• Administer Tenable Security Center and Nessus scanning infrastructure
• Configure vulnerability scanning policies, schedules, and remediation workflows
• Integrate vulnerability data with other security tools and ticketing systems
• Develop custom vulnerability reporting and metrics dashboards
• Coordinate vulnerability assessment activities and penetration testing support

Security Orchestration & Response (SOAR)

• Implement and maintain SOAR platforms for security automation
• Develop automated playbooks for incident response, threat hunting, and remediation activities
• Create custom integrations between the SOAR platform and existing security tools
• Design automated workflows for security alert triage and response coordination
• Maintain SOAR platform performance and troubleshoot automation issues

System Administration & Infrastructure

• Test disaster recovery, and business continuity procedures for security systems

Security Operations Support

• Provide Level 2/3 technical support for security incidents and tool-related issues
• Participate in incident response activities and forensic investigations
• Develop and maintain security procedures and troubleshooting guides
• Support 24/7 security operations center (SOC) activities and on-call rotation
• Collaborate with security analysts to optimize detection rules and reduce false positives

Compliance & Governance

• Support compliance initiatives including SOC 2, PCI DSS, NIST SP 800-53 and regulatory audits
• Maintain security tool documentation, configurations, and change management procedures
• Implement logging and audit trail requirements for compliance frameworks
• Develop security metrics and KPI reporting for management and auditors
• Ensure security tools meet data retention and privacy requirements

Cross-functional Collaboration

• • Partner with IT infrastructure teams on security tool deployment and maintenance
  • Collaborate with application development teams on security tool integrations
  • Work with network teams to implement security monitoring and traffic analysis
  • Support risk management activities with technical security assessments
  • Provide security expertise for project planning and technology implementations

Desired Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or equivalent experience
• Relevant certifications preferred: CCSP, CISSP, GCIH, GCFA, Security+, CySA+, GSEC, or equivalent
• Vendor-specific certifications: CyberArk Defender/Sentry, Splunk Certified Admin/Architect, Tenable Certified Security Practitioner

Technical Skills - Core Platform:

Security Tools Proficiency (3+ years each)

• CyberArk: Deep experience with PAS components, policy configuration, and enterprise deployment
• Splunk: Advanced administration of Splunk Enterprise and Enterprise Security, including clustering and performance optimization
• Tenable: Comprehensive vulnerability management experience with Security Center, Nessus, and enterprise scanning
• SOAR Platforms: Hands-on experience with security orchestration tools (Phantom, Demisto, IBM Resilient, or similar)

System Administration (5+ years combined)

• Advanced Linux administration (RHEL, CentOS, Ubuntu) including shell scripting and automation
• Windows Server administration including PowerShell scripting and Active Directory integration
• Network security concepts and implementation (firewalls, IDS/IPS, network segmentation)

Security Specializations

• Enterprise PKI and certificate management
• Log aggregation, analysis, and correlation techniques
• Incident response procedures and forensic analysis
• Threat intelligence integration and threat hunting methodologies
• Security automation and orchestration best practices

Professional Experience

• 4+ years of cybersecurity experience with focus on enterprise security tools
• 4+ years of hands-on system administration in enterprise environments
• Experience with self-hosted, on-premises security infrastructure
• Proven track record of security tool implementations and migrations
• Experience participating in and supporting compliance audits and regulatory requirements

Additional Skills

• Strong scripting abilities (Python, Bash, PowerShell) for automation and integration
• Experience with API integration and custom security tool development
• Knowledge of cloud security platforms (AWS Security Hub, Azure Security Center) preferred
• Understanding of DevSecOps practices and CI/CD pipeline security
• Excellent troubleshooting and analytical problem-solving skills
• Strong documentation and technical writing capabilities

Key Competencies

• Technical Leadership: Ability to serve as subject matter expert across various Security tool sets.
• Problem-Solving: Advanced analytical skills for complex security tool issues and integrations
• Communication: Ability to explain technical concepts to both technical and non-technical stakeholders
• Project Management: Experience leading security tool implementations and upgrades
• Continuous Learning: Commitment to staying current with emerging security technologies and threats

Preferred Qualifications

• Degree in Cybersecurity or related field
• Experience in regulated industries (government)
• Advanced certifications: CISSP, SABSA, TOGAF, or specialized vendor certifications
• Experience with additional security tools: QRadar, Rapid7, Carbon Black, CrowdStrike
• Background in security architecture and enterprise security frameworks

*The salary reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $155,000 annually. Pay will vary by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #NYC #NewYorkCity #Manhatten, #Cybersecurity, Cybersecurity, CISSP, #CISSP, SecurityTools ,#SecurityTools, SIEM, #SIEM, #InfrastructureEnvirnonments, #CyberArk, CyberArk, #Splunk, Splunk, OKTA, #OKTA, Tenable, #Tenable, #SOARPlatforms, SOARPlatforms, #Telecom, Telecom, #Troubleshoot, #Engineering

We are seeking an experienced Director, Workplace Benefits to lead the strategy, administration, and compliance of our employee benefits programs. This role is responsible for the design, implementation, administartion and oversight of comprehensive benefits offerings including health and welfare programs, retirement plans, and leave management programs.

The Director will ensure all benefits programs remain competitive, compliant with federal and state regulations, and aligned with the company’s overall talent and total rewards strategy. This position will also serve as the internal subject matter expert for benefits administration, regulatory compliance, and employee leave programs.

ROLE AND RESPONSIBILITIES:

Key Responsibilities

Benefits Strategy & Program Management

• Develop and execute the organization’s workplace benefits strategy, ensuring programs are competitive, cost-effective, and aligned with company objectives.
• Oversee the design, implementation, and administration of employee benefits including:
• Medical, dental, and vision
• Life and disability insurance
• Retirement programs (401k or equivalent)
• Wellness and employee assistance programs
• Evaluate benefit program utilization, trends, and costs to identify opportunities for program improvements and cost management.

Leave Management Oversight

• Lead the administration and oversight of leave programs, including:
• Family and Medical Leave Act (FMLA)
• State leave laws
• Short-term and long-term disability
• ADA accommodations related to medical leave
• Ensure consistent and compliant management of employee leave requests and return-to-work processes.

Compliance & Regulatory Management

• Ensure compliance with all applicable federal, state, and local benefits regulations, including:
• HIPAA
• ERISA
• COBRA
• ACA
• FMLA and related leave regulations
• Maintain and oversee benefits-related documentation, policies, and procedures.
• Partner with legal and HR leadership on compliance audits, regulatory changes, and risk mitigation.

Vendor & Plan Administration

• Manage relationships with benefits brokers, carriers, third-party administrators, and leave management vendors.
• Lead annual benefits renewals, vendor evaluations, and contract negotiations.
• Oversee open enrollment planning, communication, and execution.

Employee Experience & Communication

• Develop clear communication strategies to educate employees on available benefits programs.
• Provide leadership support and guidance to HR and management regarding benefits and leave-related matters.
• Address complex employee benefits inquiries and escalations.

Leadership & Collaboration

• Partner cross-functionally with HR, Payroll, Finance, Legal, and leadership teams to ensure alignment across benefits and total rewards programs.
• Provide leadership, guidance, and mentorship to benefits or HR operations team members as applicable.

DESIRED QUALIFICATIONS:

Education

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field required.

Experience

• 10+ years of progressive experience in benefits administration, total rewards, or HR operations.
• Extensive experience managing employee leave programs including FMLA, disability, and ADA accommodations.
• Experience managing benefits vendors, brokers, and third-party administrators.
• Demonstrated experience overseeing benefits programs for mid-size to large organizations.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong leadership, communication, and stakeholder management capabilities.
• Ability to manage confidential information with the highest level of discretion.

Certifications

• HIPAA Certification required

Professional HR certifications (e.g., CEBS, SPHR, SHRM-SCP) preferred.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. market pay for this position is $135,000 - $200,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Director Employee Benefits. Benefits Director, Benefits Manager, Director Workplace Benefits, Benefits Administration, #DirectorEmployeeBenefits. #BenefitsDirector, #BenefitsManager, #DirectorWorkplaceBenefits, #BenefitsAdministration, Jobs near me. #jobsnearme, Jobs at BellWorks, #jobsatbellworks, Indeed, LinkedIN, Google Jobs, #Indeed, #LinkedIn, #GoogleJobs, MetTel, #MetTel, Employee Benefits Administration, #EmployeeBenefitsAdministration, CEBS, #CEBS, SPHR, #SPHR, SHRM-SCP, #SHRM-SCP, HIPAA Certification, human resources

We are seeking a dynamic and strategic SeniorTalent Acquisition Partner to join our team and play a pivotal role by strategically identifying, attracting, and hiring top talent. As a key member of the HR and Talent Acquisition team, you will collaborate with hiring managers and department leaders to understand workforce needs, manage full-cycle recruitment, and contribute to employer branding (EVP) and talent pipeline strategies.

ROLE AND RESPONSIBILITIES:

• Partner with business leaders and hiring managers to define hiring needs and develop effective recruitment strategies.
• Manage full-cycle recruitment including sourcing, screening, interviewing, selection, and offer negotiation.
• Support hiring managers in the development of job descriptions and recruitment strategies.
• Collaborate closely with hiring manager to define role requirements and ideal candidate profiles.
• Build and maintain a strong pipeline of qualified candidates through proactive sourcing methods (LinkedIn, job boards, referrals, networking, etc.).
• Conduct initial candidate screenings to assess qualifications, cultural fit, and alignment with company values.
• Provide a positive candidate experience throughout the recruitment process.
• Collaborate with HR and hiring teams to continuously improve hiring processes, tools, and systems.
• Maintain accurate and up-to-date information in the applicant tracking system (ATS).
• Analyze hiring metrics and prepare reports on recruiting KPIs (time-to-fill, quality-of-hire, source of hire, etc.).
• Support employer branding initiatives, including social media campaigns, career fairs, and outreach programs.
• Ensure compliance with all legal and organizational hiring policies and practices.

DESIRED QUALIFICATIONS:

Required:

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent work experience).
• 7+ years of experience in full-cycle recruitment, preferably in a fast-paced or high-growth environment.
• Interviewing, Recruitment, Sourcing, or Talent Acquisition certifications preferred.
• Demonstrable experience supporting Senior Executives with a consultative approach.
• Excellent writing skills and attention to detail.
• Proven track record of quality of hire.
• Strong understanding of sourcing techniques, talent acquisition KPIs, and utilization of recruitment tools/platforms (e.g., LinkedIn Recruiter, ATS).
• Excellent interpersonal and communication skills.
• Ability to manage multiple complex searches simultaneously with a high level of organization.
• Proven ability to build trusted relationships with stakeholders at all levels.
• Adaptability and agility in working with dynamic growing companies.

Preferred:

• Experience recruiting for [industry-specific roles – e.g., tech, healthcare, manufacturing, etc.].
• Knowledge of employment law and hiring compliance.
• Experience with data-driven recruitment and recruitment marketing.
• Experience with internal corporate recruitment/Talent Acquisition processes and standards.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is eligible for a total rewards package of up to $130,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: TA, Talent Acquisition, TABP, Recruiter, Recruitment, Sourcing, Senior Talent Acquisition Specialist, AIRS, DDI, CIR, SHRM_CP, SPHR, Korn Ferry, Lominger, HCI, LinkedIn, CSMR, CTR, Talent Acquisition Jobs Near Me, #SeniorRecruiter, #TA, #Talent Acquisition, #AIRS, #CIR, #KornFerry, #Lominger, #HCI, #LinkedInRecruiter. #CTR, #SeniorTalentAcquisition, Indeed, Google, #Indeed, #Google, #LinkedIN, #HumanResources, #GlobalTalentAcquisition, #LinkedInCertifiedRecruiter, MetTel, RecruitmentJobsInNJ, Recruitment Jobs In NJ, Robert Half, Adecco, Monster, Careerbuilder, Bamboo, Greenhouse, Human Resources, Talent Acquisition Manager, #RobertHalf, #Adecco, #Monster, #Careerbuilder, #Bamboo, #Greenhouse, #HumanResources, #TalentAcquisitionManager, #KellyServices, #CorporateRecruiter, #CorporateRecruiter, #SmartRecruiter, #ADP, Senior Manager, Global, #SeniorManager, #Global, Talent Acquisition Leader, #TalentAcquisitionLeader

We are seeking a Program Manager to lead and govern a POD-based operating model supporting enterprise clients. This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems Integration, Reporting, Escalation Handling amongst the core requirements, ensuring performance against MetTel SLO’s, contracted SLAs and core KPIs, driving operational excellence, and providing executive-level visibility into outcomes, risks, and performance trends.

The Program Manager serves as the central point of accountability within the POD structure, aligning internal cross-functional teams to deliver consistent client experience, measurable performance, and continuous improvement.

Key Responsibilities

1. POD Leadership & Service Delivery Governance

• Serve as the operational leader for assigned POD(s), aligning Strategic Engagement & Transformation (SET), Sales, Day2 Care, Project Management, Invoice Integrity & Client Data Analytics (CDA), Engineering, and internal operational teams toward shared performance goals.
• Own and drive the POD operating cadence (daily reviews, weekly Senior Leadership overviews, backlog governance, aging management, priority alignment, action tracking).
• Ensure standardized intake, triage, escalation, and communication practices across all service request types.
• Maintain clear accountability and execution focus across internal teams.

1. SLA / KPI Performance Management & Data Analysis

• Monitor performance across all open service requests against SLO/SLA commitments.
• Analyze trends in cycle time, backlog aging, volume spikes, repeat issues, and performance gaps.
• Translate operational data into actionable insights and corrective action plans.
• Develop and maintain performance dashboards and executive summaries.

1. Enterprise Client Engagement

• Act as a senior client-facing executive operational leader for assigned accounts.
• Provide proactive updates and transparent communication regarding performance, risks, and mitigation plans.
• Prepare and deliver executive-ready materials for MBRs/QBRs and internal leadership forums.
• Represent MetTel’s operational performance, wins, risks, and improvement roadmap.

1. Escalation & Critical Issue Leadership

• Lead operational escalations and severe service-impacting events within the POD.
• Coordinate rapid internal response and ensure structured communication cadence.
• Drive post-incident analysis and corrective/preventative action plans to reduce recurrence.

1. Process Optimization & Continuous Improvement

• Identify systemic process gaps across workflows (New Orders, Repair, MACD).
• Lead cross-functional root cause analysis and implement sustainable improvements.
• Enhance documentation standards, reporting consistency, and operational discipline.
• Promote a metrics-driven, accountability-focused POD culture.

Required Qualifications

• 10+ years of telecommunications industry experience, including enterprise client-facing account or service delivery management.
• Strong working knowledge of modern telecom/network technologies including SD-WAN, network appliances, transport/connectivity solutions.
• Demonstrated ability to analyze operational performance data and drive measurable improvement.
• Deep understanding of SLA governance, service lifecycle management, and performance reporting.
• Highly process-oriented with a proven ability to identify inefficiencies and implement structured solutions.
• Advanced presentation skills with experience delivering to senior leadership and enterprise client stakeholders.
• Strong executive presence and ability to influence cross-functional teams without direct authority.

Preferred Qualifications

• Experience operating within structured service management frameworks (ITIL-aligned environments).
• Familiarity with reporting/analytics platforms (Salesforce, ServiceNow, Power BI, Tableau or similar).
• PMP or similar program management certification a plus.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Program Management, Account Management, Client Experience, Telecommunications, Customer Success, #ProgramManagement, #AccountManagement, #ClientExperience, Telecommunications, #CustomerSuccess, Project Manager, #ProjectManager, LinkedIN, Indeed, Salesforce, PMP, #LinkedIN, #Indeed, #Salesforce, #PMP, ADP, Verizon, ATT, #ADP, #Verizon, #ATT, Teleco, Telecommunications, #Teleco, #Telecommunications

We are currently seeking an Enterprise Account Executive who will partner with clients to formulate and implement enterprise-wide organizational and technology strategies with best-in-class communication solutions and products. As an Enterprise Account Executive, you will serve as a trust advisor, staying ahead of the evolving tech landscape and enabling our clients to protect and grow their business. The Enterprise Account Executives provides demonstrable strategic engagement by providing performance and opportunity insights as well as best practices to support the client's accomplishment of desired business outcomes. 

ROLE AND RESPONSIBILITIES:

• Develop key stakeholder relationships and drive customer satisfaction at assigned customer accounts.
• Be responsible for achieving business results such as client satisfaction and account growth.
• Anticipate and identify complex business needs and recommend solutions for optimization or issue resolution.
• Collaborate with internal departments such as network services, operations, service delivery, and other cross-functional teams to develop strategic solutions for clients.
• Identify opportunities for client portfolio and services expansion.
• Travel frequently to client locations.
• Create and deliver quarterly business reviews.

DESIRED QUALIFICATIONS:

• Bachelor's Degree
• Seven years of experience with specific responsibilities in the following areas:
  • Senior level telecommunications technology account management experience.
• Solutioning telecom and emerging technologies fixed, mobility, cloud, managed and advanced services experience strongly preferred.
• Direct client management experience and ability to establish relationships with senior level client contacts.
• Strong presentation skills and ability to clearly communicate strategy and ideas to your clients.
• Strong skills in business case creation and ROI modeling.

Keywords: Strategic Account Manager, #StrategicAccountManager, Enterprise Account Manager, #EnterpriseAccountManager, Enterprise Account Executive, #EnterpriseAccountExecutive, Strategic Account Executive, #StrategicAccountExecutive, LinkedIN, ATT, Verizon, TMobile, Telecommunications, Indeed, ZipRecruiter, Connectivity, Jobs near Me, Google, Comcast, Senior Enterprise Account Executive, Key Accounts Executive, Client Retention, Technologies, optimum, Atlassian, Managed Services, MetTel, Solution Account Executive. #SaltLakeCity, Salt Lake City, Utah, #ClientRelationshipManagement, Client Relationship Management, Business Account Manager, Mid-Market Accounts, Enterprise Account Manager, #EnterpriseAccountManager, Telecommunications, Mobility, Global Account Manager, #GlobalAccountManager, Regional Account Manager, #RegionalAccountManager, Senior Account Manager, #SeniorAccountManager, Senior Account Director, #SeniorAccountDirector, #CorporateAccounts, Corporate Accounts Manager, Territory Account Manager, District Account Manager, Communication Solutions