We are seeking a motivated Litigation Associate Attorney with at least four years of experience to support and defend a telecommunications services provider. This role will focus heavily on litigation and collections matters arising from goods and services rendered to customers. Our office is located in the Financial District in NYC.

The ideal candidate is a hands-on litigator who is comfortable managing cases from inception through resolution, including pleadings, discovery, motion practice, and court appearances.

ROLE AND RESPONSIBILITIES:

Key Responsibilities

• Draft, file, and serve summonses and complaints using standard firm templates
• Receive, review, and analyze responses from defendants
• Communicate with defendants and opposing counsel via phone and email
• Draft, file, and argue motions; prepare supporting memoranda of law
• Arrange for and attend court conferences and hearings
• Manage all phases of discovery, including:
• Drafting and responding to discovery demands
• Collecting and reviewing materials from clients and opposing parties
• Conduct and defend depositions
• Support legal strategy related to collections of outstanding receivables
• Maintain organized case files and ensure compliance with court deadlines
• Provide limited supervision and direction to the office’s executive assistant/secretary
• Collaborate closely with and report directly to the Senior Attorney

DESIRED QUALIFICATIONS:

Qualifications:

• Juris Doctor (J.D.) from an accredited law school
• Admission to the bar in New York State (in good standing)
• 4 years of litigation experience
• 3-5 experience with Collections Litigation

Demonstrated experience:

• Drafting motions and legal memoranda
• Conducting and defending depositions
• Strong written and verbal communication skills
• Ability to manage multiple matters and meet deadlines in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable working both independently and collaboratively

Preferred Experience

• Experience in collections litigation or commercial litigation
• Familiarity with telecommunications, contracts, or service agreements
• Experience appearing in court and handling conferences independently

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $75,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Litigation Associate Attorney, Collections Litigation Associate Attorney, Associate Attorney, NYU Law School. Columbia Law School, Brooklyn Law School, Yeshiva University, Fordham University, New York Law School, #LitigationAssociateAttorney, #CollectionsLitigationAssociateAttorney, #AssociateAttorney, #NYULawSchool, #ColumbiaLawSchool, #BrooklynLawSchool, #YeshivaUniversity, #FordhamUniversity, #NewYorkLawSchool, #JobsNearMe, Jobs Near me, Google Jobs, Indeed, LinkedIn, #GoogleJobs, #indeed, #LinkedIn

MetTel is looking for an Onboarding Manager to join their operations team in Holmdel, New Jersey!  

Onboarding is a critical function that drives customer success and migrations, by providing a world class experience to every client.  This role will ensure all customers have a clear understanding of the migration process and help prepare the client for the transition.  They will be responsible for getting the steady state built to drive revenue and customer satisfaction. 

ROLES AND RESPONSIBILITIES:

• Proactively manage initial account setup to drive ease of doing business with MetTel
• Operational director of all internal teams involved in the setup of the client, and process improvements overall
• Assist with driving migration success and continuously highlighting the value of the partnership
• Point of escalation for customer and internal advocate
• Responsible for explaining and implementing contract and purchased services
• Key resource for initial customer portal setup and training for adoption
• Ensure client delivery of key reports and deliverables to prepare New Client Services
• Schedules kickoff call and prepares customer for transition

DESIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Ability to stay organized and provide a consistent customer experience
• Customer focused, with self-sufficient problem solving skills
• Strong interpersonal skills and the ability to build relationships both internally and externally
• Exceptional time management and multitasking ability, despite a high volume of assigned projects with competing timelines
• Ability to interface comfortably with senior executives and all levels within an organization
• Telecommunications experience is a plus, but not required

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Mobility, #Mobility, #Onboarding #Implementation #SaaS #ImplementationManager #ProjectManager #ImplementationConsultant #ImplementationSpecialist #CustomerOnboarding, #OnboardingManager, #Manager, #CustomerExperiece, #CustomerExperience, JobsNearMe, #JobsNearMe, MetTel, #MetTel, LinkedIn, #LinkedIn, Indeed, #Indeed, Verizon, #Verizon, ATT, #ATT. 

MetTel is looking for a Software Development Engineer in Test (SDET) to join our QA Operations Testing team!  

As a Software Development Engineer in Test, you will be part of our QA team working in an Agile Environment to ensure we release the software applications and features with the best quality possible along with continuous and fast quality improvement and delivery cycles.

ROLE AND RESPONSIBILITIES:

• Must be confident with leadership skills; able to work independently.
• Perform functional, API, performance testing, usability testing, regression testing, security testing, etc. 
• Build test cases/suites design, develop automation scripts and framework. Apply black box and white box testing techniques.
• Participate in test strategy, test cases/suites design, automation framework design strategy discussions with QA lead and other QA team members.
• Participate in release management, responsible for the high quality of our product for whole Software Development Life Cycle (SDLC)
• Participate in defect management, responsible for reporting, analysis, tracking the defect with its full life cycle. 
• Develop and implement automation solutions for front-end and back-end systems

DESIRED QUALIFICATIONS:

• 5 years hands-on experience in a QA role and experience with Agile methodologies.
• Bachelor's degree or higher in Information Systems, Computer Science, Computer Engineering or related field, or foreign equivalent required.
• Be passionate about Software QA Testing. Understanding the importance of testing during the software development process.
• Automation testing (Selenium) and hands on functional testing including API, performance, usability, regression test, etc.
• Hands-on development experience, deep understanding of one or more programming languages and OOP principles (C#/Java/Python/JavaScript).
• Knowledgeable of continuous integration tools and build pipelines (CI/CD, TeamCity, Jenkins, Git) 
• Solid foundation in web application fundamentals, including development or testing experience and a keen understanding of web technologies.
• Strong analytical skills. Have the ability to find the root cause of the problem.
• Experience with test suites/test case
• Experience in Release Management ensuring code deployments are released on time

Preferred Qualifications:

• Experience performing code scans/code review is a plus.
• Knowledge and experience of using JIRA Bug Tracking tools and Test Management tools.
• Knowledgeable of application frameworks and/or front-end frameworks (.NET, React, Spring, Angular, Django) is preferred.
• Experience writing code for back-end, API, or front-end testing is preferred.
• Good verbal and written communication skills. Ability to write clear anomaly reports.
• Completed the ISTQB foundation level certification/ISTQB Agile Tester certification preferred
• Knowledge of SQL is required.
• Release management experience preferred.
• Detail-oriented.
• Experience with Outsystems is a plus.

The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $90,000 - $120,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #SoftwareDevelopmentEngineerinTest, #SDET, SDET, #Developerintest, Developer in test, #QualityEngineer, #QualityAssuranceTesting, Quality Assurance Testing, #SoftwareEngineer, SoftwareEngineer, #Automationtesting, Automation testing, #Selenium, Selenium, #APITesting, APITesting, #QAOperations, QAOperations, #SDLC, SDLC, #SQL, SQL, #NYC, NYC, New York City, #LinkedInJobs

We are seeking an accomplished Executive Director of IT Operations to provide senior operational leadership and hands-on technical expertise for our enterprise IT infrastructure and end-user services organization. This role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery.

ROLE AND RESPONSIBILITIES:

Organizational Scope & Direct Oversight

• Infrastructure Operations and End-User Services Leadership
• Direct management of Director of Infrastructure Operations and the manager of desktop support services.
• Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff
• Strategic coordination with infrastructure teams across Linux/Windows, Virtualization platforms such as VMware, storage, networking, and cloud platforms
• Technical mentorship for infrastructure professionals and career development planning
• Oversight of infrastructure Tier 1/2/3 support operations and escalation processes
• Demonstrated understanding of ITSM ticketing platform for incident, problem, and request management. ServiceNow experience preferable.
• Strategic planning for end-user experience improvement and support optimization
• Ensure all systems are patched and secured in accordance with company policy, servers, laptops, and network equipment

Strategic Planning & Operational Reporting

• Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations
• Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives
• Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership
• Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services
• Lead infrastructure architecture planning and technology standardization initiatives

Hands-On Technical Leadership & Implementation

• Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes
• Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains
• Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms
• Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures
• Lead proof-of-concept development and technical evaluation of new technologies and platforms
• Provide hands-on technical guidance during critical maintenance windows and emergency response situations

DESIRED QUALIFICATIONS:

Technology Stack Subject Matter Expertise

• Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere, KVM), enterprise storage (SAN/NAS), Object based storage, Cisco switches, fiber channel switches, Load Balancers, Firewalls, and overall network architecture serving as foundation for all service.
• Data Centers: Primary contact for our collocation data centers day to day operations.  Hands on installation of technology during expansion and refresh projects. Capacity planning, Circuit inventory, IPAM and connectivity between data centers and branch offices.
• Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams.
• Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations
• Operating Systems: Microsoft Windows Server current versions, Active Directory design, support and GPO’s, Advanced expertise in Linux (RHEL, CentOS, Ubuntu)
• DevSecOps & CI/CD Security: Experience working with the security team to help design and secure CI/CD pipelines. Working to integrate security controls including remediation of the results from the security teams container image scanning, vulnerability management, and policy-as-code enforcement
• Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management
• Understanding of network segmentation, VLAN’s, routing , ACL’s, Illumio Micro segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments
• Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies
• Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, Autopilot for desktop deployment automation
• Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices
• Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments
• Cloud Technologies: We are an on-premise environment, however, experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns
• Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads
• Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies. Backup and recovery.
• ITSM Platforms: Deep experience with ticketing platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements and KPI’s

Education & Professional Experience

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field
• 12+ years of progressive experience in enterprise infrastructure management and technical leadership
• 5+ years of senior management experience.
• Proven track record leading large-scale infrastructure transformation and modernization projects
• 3+ years of experience managing service desk or end-user support operations in enterprise environments

Leadership & Management Skills

• Proven ability to lead technical teams while maintaining hands-on technical involvement
• Strong project management capabilities with PMP certification or equivalent experience
• Excellent communication skills for both technical teams and executive leadership
• Experience with vendor management, contract negotiation, and strategic technology partnerships
• Ability to balance strategic planning responsibilities with operational execution and technical implementation

Technical Certifications (Multiple Required)

• Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications
• Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference)
• Project Management: PMP, Prince2, or equivalent project management certifications a plus
• ITIL: ITIL Expert or equivalent service management certifications a plus

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

To learn more about our company and other opportunities visit us at www.mettel.net

Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, Global IT Program Manager, Global IT Operations

We are seeking a detail-oriented and customer-focused Customer Service Agent to join our Operations team.

Role and Responsibilities:          

This role serves as a key point of contact for our customers, delivering high-quality support across wireline products and services. The ideal candidate will be proactive, solutions-driven, and committed to providing an exceptional client experience through both phone and email interactions.

• Serve as the primary point of contact for customer inquiries via phone and email
• Provide support for orders, service requests, and general account inquiries
• Troubleshoot service-related issues and submit repair tickets as needed
• Take ownership of customer concerns, driving resolution and escalating when appropriate
• Deliver accurate product and service information, including features, terms, and capabilities
• Process customer orders, forms, and service requests with accuracy and efficiency
• Route inquiries to appropriate internal teams when necessary
• Document all customer interactions in accordance with standard operating procedures
• Identify trends in customer issues and communicate insights to management
• Conduct follow-ups to ensure timely and satisfactory resolution
• Participate in cross-functional projects aimed at improving processes and service delivery
• Support additional operational tasks and responsibilities as assigned

Desired Skills and Experience:                                                 

• Full time / In office - Salt Lake City, Utah
• Bachelor’s degree preferred
• Minimum of 3 years of experience in customer service or account management
• Experience within the telecommunications industry is a plus
• Strong problem-solving and communication skills (written and verbal)
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #SaltLakeCity, Salt Lake City, #CustomerSupport, #CustomerService, CustomerService, Customer Service, #ClientExperience, #CustomerService, #Wireline, Wireline, #Wireless, Wireless, #Technical Support, #Bachelors, Bachelors, Client Experience, Customer Service, Technical Support, Account Management, Support Technician, Customer Support Account Specialist, #Customer Support Account Specialist, Account Manager, Inbound, #Telecom, Telecom, #Telecommunications, Telecommunications, Verizon, ATT, #Verizon, #ATT, T-Mobile, #TMobile, Indeed, LinkedIn, #Indeed, #LinkedIn, Telecommunication Jobs, #TelecommunicationJobs, Google, SimplyHired

Keywords: #DataEntry, DataEntry, #Invoices, Invoices, #ExpenseManagement, ExpenseManagement, #Telecommunications, Telecommunications, #MSOffice, MSOffice, #Excel, Excel, #DataOperator, #DataOperator, #PuertoRico, PuertoRico

We are seeking a highly motivated and experienced Senior Software Engineer to join our Bruin Software Engineering Team in NYC!

The Senior Software Engineer will lead a major platform modernization — migrating a complex legacy enterprise web applications to a modern, maintainable code stack. You will work directly with Claude Code (Anthropic’s AI-powered engineering tool) as a core part of your workflow, directing it to generate and validate code while applying your own judgment on architecture and quality. We work across the full stack — cloud infrastructure, APIs, databases, and frontend — and we move fast. We value engineers who take ownership, think deeply, and deliver.

ROLE AND RESPONSIBILITIES:

• Migration Leadership: Own the end-to-end rewrite of a production enterprise web application to a modern stack (NestJS, React/TypeScript, Temporal.io), executing module by module with backwards compatibility to the existing MSSQL database.
• AI-Augmented Engineering: Use Claude Code as a primary tool — directing it to generate, refactor, and validate code while applying your judgment to review output and make architectural decisions.
• Full-Stack Development: Build across backend (Javascript, Python, NestJS/Node.js), frontend (React + TypeScript), and data layers (TypeORM + Microsoft SQL Server).
• Workflow Engineering: Migrate legacy BPT-style process flows to Temporal.io, including long-running processes, human task queues, timers, and conditional logic.
• API & Integration: Design and maintain RESTful APIs with OpenAPI/Swagger documentation. Manage clean contracts between new and legacy modules during transition.
• Cloud & DevOps: Deploy and manage solutions on AWS, Azure, or GCP. Implement and maintain CI/CD pipelines, IaC, and containerised deployments (Docker, Kubernetes).
• Code Quality: Establish engineering standards for the new codebase, conduct code reviews, and write well-tested, maintainable code.
• Mentorship: Guide junior engineers and model effective, responsible use of AI-assisted development tooling.

DESIRED QUALIFICATIONS:

• Must be a strong engineer with the fundamentals and judgment to work effectively alongside AI tooling.
• 5+ years of professional software engineering with a track record of delivering production systems.
• Strong TypeScript/JavaScript and Node.js experience; NestJS or similar backend framework.
• Solid React experience building complex, data-driven web applications.
• Relational database experience and proficiency with ORM frameworks; MSSQL a strong plus.
• Cloud platform experience (AWS, Azure, or GCP) and hands-on DevOps — CI/CD, containerisation (Docker, Kubernetes).
• Comfort reading and reasoning about systems you didn’t build — legacy codebase analysis is central to this role.
• Openness to AI-assisted development tools (Claude Code, Copilot, Cursor, or similar) as a core part of your engineering workflow.
• Strong communication skills; able to articulate technical decisions to both engineering and non-technical stakeholders.

NICE TO HAVE:

• C# or other strongly-typed backend language experience.
• Data pipeline experience (Apache Airflow, Apache Flink, Kafka, or similar).
• Workflow/orchestration engine experience (Temporal.io, Conductor, or similar).
• Figma familiarity — able to work directly from design files without handoff friction.
• Experience migrating from a low-code or legacy enterprise platform.
• Certifications in AWS, Azure, GCP, or Kubernetes.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position ranges from $150,000.00 to $180,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #NYC, NYC, #NewYorkCity, New York City, NewYorkCity, Senior Software Engineer, #SeniorSoftwareEngineer, #Manhatten, #ClaudeCode, Claude Code, ClaudeCode, #FullStack, Full Stack, #React, React, #Node.js, Node.js, #Typescript, Typescript, Microsoft SQL Server, #MicrosoftSQLServer, #Telecom, Telecom, #Troubleshoot, #Design, #Engineering, #Javascript

We are looking for a Cybersecurity Engineer to join our Corporate IT Team in NYC!

ROLE AND RESPONSIBILITIES:

The Cybersecurity Engineer is a hands-on technical role responsible for implementing, maintaining, and optimizing security controls across our hybrid infrastructure environment serves as a subject matter expert in designing, implementing, and administering our comprehensive security technology stack. This role combines deep technical expertise in cybersecurity tools with hands-on system administration skills to support our self-hosted, on-premises security infrastructure. The ideal candidate combines infrastructure knowledge with a strong understanding of security operations, compliance requirements, technical implementation and testing and assessing risk.  They will be capable of supporting our security toolset including CyberArk, Splunk, OKTA, Tenable, SOAR platforms, and other security analytics solutions.

Responsibilities:

Vulnerability & Threat Management

• Conduct vulnerability assessments across containerized and traditional infrastructure
• Perform ethical hacking and penetration testing to identify security weaknesses on our applications periodically and at times of new releases.
  • Candidates should have a CEH and be familiar with Nmap, Wireshark, Metasploit, Hydra and Burp to name a few.
• Lead remediation efforts and track vulnerability lifecycle management
• Analyze security alerts and incidents, performing root cause analysis
• Contribute to threat hunting activities and security monitoring

Security Platform Architecture support and administration

• Administer and optimize enterprise security tools including SIEM, EDR, vulnerability scanners, and container security platforms
• Manage security aspects of VMware infrastructure, storage systems, and network segmentation
• Configure and maintain authentication systems (SAML, RADIUS) and identity management platforms such as OKTA.

Security Tools Administration & Management

CyberArk Privileged Access Management

• Administer CyberArk PAS (Privileged Access Security) including Vault, CPM, PSM, and PVWA components
• Configure privileged account onboarding, password management policies, and access workflows
• Implement CyberArk integrations with Active Directory, applications, and infrastructure systems
• Manage CyberArk clustering, disaster recovery, and high availability configurations
• Troubleshoot CyberArk performance issues and optimize system configurations

Splunk Enterprise & Security Operations

• Administer Splunk Enterprise infrastructure including indexers, search heads, and forwarders
• Configure and maintain Splunk Enterprise Security (ES) for security monitoring and incident detection
• Develop custom Splunk searches, dashboards, and alerts for security use cases
• Manage Splunk data models, knowledge objects, and correlation rules
• Optimize Splunk performance, storage management, and cluster operations

Vulnerability Management & Security Testing

• Administer Tenable Security Center and Nessus scanning infrastructure
• Configure vulnerability scanning policies, schedules, and remediation workflows
• Integrate vulnerability data with other security tools and ticketing systems
• Develop custom vulnerability reporting and metrics dashboards
• Coordinate vulnerability assessment activities and penetration testing support

Security Orchestration & Response (SOAR)

• Implement and maintain SOAR platforms for security automation
• Develop automated playbooks for incident response, threat hunting, and remediation activities
• Create custom integrations between the SOAR platform and existing security tools
• Design automated workflows for security alert triage and response coordination
• Maintain SOAR platform performance and troubleshoot automation issues

System Administration & Infrastructure

• Test disaster recovery, and business continuity procedures for security systems

Security Operations Support

• Provide Level 2/3 technical support for security incidents and tool-related issues
• Participate in incident response activities and forensic investigations
• Develop and maintain security procedures and troubleshooting guides
• Support 24/7 security operations center (SOC) activities and on-call rotation
• Collaborate with security analysts to optimize detection rules and reduce false positives

Compliance & Governance

• Support compliance initiatives including SOC 2, PCI DSS, NIST SP 800-53 and regulatory audits
• Maintain security tool documentation, configurations, and change management procedures
• Implement logging and audit trail requirements for compliance frameworks
• Develop security metrics and KPI reporting for management and auditors
• Ensure security tools meet data retention and privacy requirements

Cross-functional Collaboration

• • Partner with IT infrastructure teams on security tool deployment and maintenance
  • Collaborate with application development teams on security tool integrations
  • Work with network teams to implement security monitoring and traffic analysis
  • Support risk management activities with technical security assessments
  • Provide security expertise for project planning and technology implementations

Desired Qualifications:

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or equivalent experience
• Relevant certifications preferred: CCSP, CISSP, GCIH, GCFA, Security+, CySA+, GSEC, or equivalent
• Vendor-specific certifications: CyberArk Defender/Sentry, Splunk Certified Admin/Architect, Tenable Certified Security Practitioner

Technical Skills - Core Platform:

Security Tools Proficiency (3+ years each)

• CyberArk: Deep experience with PAS components, policy configuration, and enterprise deployment
• Splunk: Advanced administration of Splunk Enterprise and Enterprise Security, including clustering and performance optimization
• Tenable: Comprehensive vulnerability management experience with Security Center, Nessus, and enterprise scanning
• SOAR Platforms: Hands-on experience with security orchestration tools (Phantom, Demisto, IBM Resilient, or similar)

System Administration (5+ years combined)

• Advanced Linux administration (RHEL, CentOS, Ubuntu) including shell scripting and automation
• Windows Server administration including PowerShell scripting and Active Directory integration
• Network security concepts and implementation (firewalls, IDS/IPS, network segmentation)

Security Specializations

• Enterprise PKI and certificate management
• Log aggregation, analysis, and correlation techniques
• Incident response procedures and forensic analysis
• Threat intelligence integration and threat hunting methodologies
• Security automation and orchestration best practices

Professional Experience

• 4+ years of cybersecurity experience with focus on enterprise security tools
• 4+ years of hands-on system administration in enterprise environments
• Experience with self-hosted, on-premises security infrastructure
• Proven track record of security tool implementations and migrations
• Experience participating in and supporting compliance audits and regulatory requirements

Additional Skills

• Strong scripting abilities (Python, Bash, PowerShell) for automation and integration
• Experience with API integration and custom security tool development
• Knowledge of cloud security platforms (AWS Security Hub, Azure Security Center) preferred
• Understanding of DevSecOps practices and CI/CD pipeline security
• Excellent troubleshooting and analytical problem-solving skills
• Strong documentation and technical writing capabilities

Key Competencies

• Technical Leadership: Ability to serve as subject matter expert across various Security tool sets.
• Problem-Solving: Advanced analytical skills for complex security tool issues and integrations
• Communication: Ability to explain technical concepts to both technical and non-technical stakeholders
• Project Management: Experience leading security tool implementations and upgrades
• Continuous Learning: Commitment to staying current with emerging security technologies and threats

Preferred Qualifications

• Degree in Cybersecurity or related field
• Experience in regulated industries (government)
• Advanced certifications: CISSP, SABSA, TOGAF, or specialized vendor certifications
• Experience with additional security tools: QRadar, Rapid7, Carbon Black, CrowdStrike
• Background in security architecture and enterprise security frameworks

*The salary reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $155,000 annually. Pay will vary by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #NYC #NewYorkCity #Manhatten, #Cybersecurity, Cybersecurity, CISSP, #CISSP, SecurityTools ,#SecurityTools, SIEM, #SIEM, #InfrastructureEnvirnonments, #CyberArk, CyberArk, #Splunk, Splunk, OKTA, #OKTA, Tenable, #Tenable, #SOARPlatforms, SOARPlatforms, #Telecom, Telecom, #Troubleshoot, #Engineering

We are seeking an experienced Director, Workplace Benefits to lead the strategy, administration, and compliance of our employee benefits programs. This role is responsible for the design, implementation, administartion and oversight of comprehensive benefits offerings including health and welfare programs, retirement plans, and leave management programs.

The Director will ensure all benefits programs remain competitive, compliant with federal and state regulations, and aligned with the company’s overall talent and total rewards strategy. This position will also serve as the internal subject matter expert for benefits administration, regulatory compliance, and employee leave programs.

ROLE AND RESPONSIBILITIES:

Key Responsibilities

Benefits Strategy & Program Management

• Develop and execute the organization’s workplace benefits strategy, ensuring programs are competitive, cost-effective, and aligned with company objectives.
• Oversee the design, implementation, and administration of employee benefits including:
• Medical, dental, and vision
• Life and disability insurance
• Retirement programs (401k or equivalent)
• Wellness and employee assistance programs
• Evaluate benefit program utilization, trends, and costs to identify opportunities for program improvements and cost management.

Leave Management Oversight

• Lead the administration and oversight of leave programs, including:
• Family and Medical Leave Act (FMLA)
• State leave laws
• Short-term and long-term disability
• ADA accommodations related to medical leave
• Ensure consistent and compliant management of employee leave requests and return-to-work processes.

Compliance & Regulatory Management

• Ensure compliance with all applicable federal, state, and local benefits regulations, including:
• HIPAA
• ERISA
• COBRA
• ACA
• FMLA and related leave regulations
• Maintain and oversee benefits-related documentation, policies, and procedures.
• Partner with legal and HR leadership on compliance audits, regulatory changes, and risk mitigation.

Vendor & Plan Administration

• Manage relationships with benefits brokers, carriers, third-party administrators, and leave management vendors.
• Lead annual benefits renewals, vendor evaluations, and contract negotiations.
• Oversee open enrollment planning, communication, and execution.

Employee Experience & Communication

• Develop clear communication strategies to educate employees on available benefits programs.
• Provide leadership support and guidance to HR and management regarding benefits and leave-related matters.
• Address complex employee benefits inquiries and escalations.

Leadership & Collaboration

• Partner cross-functionally with HR, Payroll, Finance, Legal, and leadership teams to ensure alignment across benefits and total rewards programs.
• Provide leadership, guidance, and mentorship to benefits or HR operations team members as applicable.

DESIRED QUALIFICATIONS:

Education

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field required.

Experience

• 10+ years of progressive experience in benefits administration, total rewards, or HR operations.
• Extensive experience managing employee leave programs including FMLA, disability, and ADA accommodations.
• Experience managing benefits vendors, brokers, and third-party administrators.
• Demonstrated experience overseeing benefits programs for mid-size to large organizations.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Strong leadership, communication, and stakeholder management capabilities.
• Ability to manage confidential information with the highest level of discretion.

Certifications

• HIPAA Certification required

Professional HR certifications (e.g., CEBS, SPHR, SHRM-SCP) preferred.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. market pay for this position is $135,000 - $200,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Director Employee Benefits. Benefits Director, Benefits Manager, Director Workplace Benefits, Benefits Administration, #DirectorEmployeeBenefits. #BenefitsDirector, #BenefitsManager, #DirectorWorkplaceBenefits, #BenefitsAdministration, Jobs near me. #jobsnearme, Jobs at BellWorks, #jobsatbellworks, Indeed, LinkedIN, Google Jobs, #Indeed, #LinkedIn, #GoogleJobs, MetTel, #MetTel, Employee Benefits Administration, #EmployeeBenefitsAdministration, CEBS, #CEBS, SPHR, #SPHR, SHRM-SCP, #SHRM-SCP, HIPAA Certification, human resources

We are seeking a dynamic and strategic SeniorTalent Acquisition Partner to join our team and play a pivotal role by strategically identifying, attracting, and hiring top talent. As a key member of the HR and Talent Acquisition team, you will collaborate with hiring managers and department leaders to understand workforce needs, manage full-cycle recruitment, and contribute to employer branding (EVP) and talent pipeline strategies.

ROLE AND RESPONSIBILITIES:

• Partner with business leaders and hiring managers to define hiring needs and develop effective recruitment strategies.
• Manage full-cycle recruitment including sourcing, screening, interviewing, selection, and offer negotiation.
• Support hiring managers in the development of job descriptions and recruitment strategies.
• Collaborate closely with hiring manager to define role requirements and ideal candidate profiles.
• Build and maintain a strong pipeline of qualified candidates through proactive sourcing methods (LinkedIn, job boards, referrals, networking, etc.).
• Conduct initial candidate screenings to assess qualifications, cultural fit, and alignment with company values.
• Provide a positive candidate experience throughout the recruitment process.
• Collaborate with HR and hiring teams to continuously improve hiring processes, tools, and systems.
• Maintain accurate and up-to-date information in the applicant tracking system (ATS).
• Analyze hiring metrics and prepare reports on recruiting KPIs (time-to-fill, quality-of-hire, source of hire, etc.).
• Support employer branding initiatives, including social media campaigns, career fairs, and outreach programs.
• Ensure compliance with all legal and organizational hiring policies and practices.

DESIRED QUALIFICATIONS:

Required:

• Bachelor’s degree in Human Resources, Business, or related field (or equivalent work experience).
• 7+ years of experience in full-cycle recruitment, preferably in a fast-paced or high-growth environment.
• Interviewing, Recruitment, Sourcing, or Talent Acquisition certifications preferred.
• Demonstrable experience supporting Senior Executives with a consultative approach.
• Excellent writing skills and attention to detail.
• Proven track record of quality of hire.
• Strong understanding of sourcing techniques, talent acquisition KPIs, and utilization of recruitment tools/platforms (e.g., LinkedIn Recruiter, ATS).
• Excellent interpersonal and communication skills.
• Ability to manage multiple complex searches simultaneously with a high level of organization.
• Proven ability to build trusted relationships with stakeholders at all levels.
• Adaptability and agility in working with dynamic growing companies.

Preferred:

• Experience recruiting for [industry-specific roles – e.g., tech, healthcare, manufacturing, etc.].
• Knowledge of employment law and hiring compliance.
• Experience with data-driven recruitment and recruitment marketing.
• Experience with internal corporate recruitment/Talent Acquisition processes and standards.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is eligible for a total rewards package of up to $130,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: TA, Talent Acquisition, TABP, Recruiter, Recruitment, Sourcing, Senior Talent Acquisition Specialist, AIRS, DDI, CIR, SHRM_CP, SPHR, Korn Ferry, Lominger, HCI, LinkedIn, CSMR, CTR, Talent Acquisition Jobs Near Me, #SeniorRecruiter, #TA, #Talent Acquisition, #AIRS, #CIR, #KornFerry, #Lominger, #HCI, #LinkedInRecruiter. #CTR, #SeniorTalentAcquisition, Indeed, Google, #Indeed, #Google, #LinkedIN, #HumanResources, #GlobalTalentAcquisition, #LinkedInCertifiedRecruiter, MetTel, RecruitmentJobsInNJ, Recruitment Jobs In NJ, Robert Half, Adecco, Monster, Careerbuilder, Bamboo, Greenhouse, Human Resources, Talent Acquisition Manager, #RobertHalf, #Adecco, #Monster, #Careerbuilder, #Bamboo, #Greenhouse, #HumanResources, #TalentAcquisitionManager, #KellyServices, #CorporateRecruiter, #CorporateRecruiter, #SmartRecruiter, #ADP, Senior Manager, Global, #SeniorManager, #Global, Talent Acquisition Leader, #TalentAcquisitionLeader

MetTel is looking for an experienced hands-on, relationship-oriented, and driven Channel Director. A Channel Director will be responsible for achieving revenue targets and for structuring and launching new deals for assigned partners. The ability to influence and develop mutually beneficial relationships within MetTel is vital.

Why MetTel

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.

We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. 

Duties and Responsibilities:

• Work with Partners to build and manage sales pipeline to achieve revenue goals.
• Develop program objectives and co-develop partner business plans to support revenue commitment.
• Lead business planning and quarterly review process.
• Responsible with partner for timeliness and accuracy of partner forecast.
• Manage and deliver the entire process from sales through to delivery.
• Utilization of sales force to support sales generation efforts
• Work with current and target partners to understand current offerings and amend to include MetTel product as part of core offerings or dedicated practice
• Responsible for working with partners on account mapping, go to market strategy, and facilitating partnering efforts of MetTel Sales
• Drive partner marketing programs to develop incremental revenue streams. 
• Work closely with marketing team to provide support of partner-driven events with support from field marketing resource and present these presentations to prospective and in program channel partners
• Responsible for ensuring partner technical skill development to achieve success        Bring on new prospective partners by effectively presenting MetTel’s value proposition.
• Evangelize the partnership including joint value proposition with sales teams to ensure awareness and collaboration, minimizing sales conflicts.
• Manage channel / sales conflict.

 
Desired Qualifications:

• 5-6 years’ experience in working in a Channel Sales role with a BA/BS degree in Marketing, Business, Finance or equivalent experience.
• Experience selling both direct and through channels
• State and Local Government vertical sales channel expert.
• Experience using sf.com to manage company
• Proven ability to recognize, analyze, and take action on go to market approaches, marketing programs, joint value propositions, and business cases
• Strong, demonstrated expertise in creating, executing on, and driving solutions selling and product marketing for enterprise software, especially in the context of major partnerships.
• Cross-functional influence, relationship building, and project management skills toward a broad constituency ranging from customers, channel partners, sales, marketing, and technical management.
• Great team player. Willing to take leadership role in driving initiatives, working across organizations, and structuring approaches to new opportunities
• Strong business acumen and negotiation abilities
• Knowledge of sales of software or computer related products with emphasis on web infrastructure security.

MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

To learn more about our company visit us at www.mettel.net

Keywords: #TelecomSales, #Sales, #AgentChannel, EastCoast, #AgentSales, #ManagedNetworkServiceSales 

We are seeking a Program Manager to lead and govern a POD-based operating model supporting enterprise clients. This role is a client-facing, program-level leader, responsible for end-to-end service delivery performance across the lifecycle of telecom service requests, New Orders, Repair, MACD, Systems Integration, Reporting, Escalation Handling amongst the core requirements, ensuring performance against MetTel SLO’s, contracted SLAs and core KPIs, driving operational excellence, and providing executive-level visibility into outcomes, risks, and performance trends.

The Program Manager serves as the central point of accountability within the POD structure, aligning internal cross-functional teams to deliver consistent client experience, measurable performance, and continuous improvement.

Key Responsibilities

1. POD Leadership & Service Delivery Governance

• Serve as the operational leader for assigned POD(s), aligning Strategic Engagement & Transformation (SET), Sales, Day2 Care, Project Management, Invoice Integrity & Client Data Analytics (CDA), Engineering, and internal operational teams toward shared performance goals.
• Own and drive the POD operating cadence (daily reviews, weekly Senior Leadership overviews, backlog governance, aging management, priority alignment, action tracking).
• Ensure standardized intake, triage, escalation, and communication practices across all service request types.
• Maintain clear accountability and execution focus across internal teams.

1. SLA / KPI Performance Management & Data Analysis

• Monitor performance across all open service requests against SLO/SLA commitments.
• Analyze trends in cycle time, backlog aging, volume spikes, repeat issues, and performance gaps.
• Translate operational data into actionable insights and corrective action plans.
• Develop and maintain performance dashboards and executive summaries.

1. Enterprise Client Engagement

• Act as a senior client-facing executive operational leader for assigned accounts.
• Provide proactive updates and transparent communication regarding performance, risks, and mitigation plans.
• Prepare and deliver executive-ready materials for MBRs/QBRs and internal leadership forums.
• Represent MetTel’s operational performance, wins, risks, and improvement roadmap.

1. Escalation & Critical Issue Leadership

• Lead operational escalations and severe service-impacting events within the POD.
• Coordinate rapid internal response and ensure structured communication cadence.
• Drive post-incident analysis and corrective/preventative action plans to reduce recurrence.

1. Process Optimization & Continuous Improvement

• Identify systemic process gaps across workflows (New Orders, Repair, MACD).
• Lead cross-functional root cause analysis and implement sustainable improvements.
• Enhance documentation standards, reporting consistency, and operational discipline.
• Promote a metrics-driven, accountability-focused POD culture.

Required Qualifications

• 10+ years of telecommunications industry experience, including enterprise client-facing account or service delivery management.
• Strong working knowledge of modern telecom/network technologies including SD-WAN, network appliances, transport/connectivity solutions.
• Demonstrated ability to analyze operational performance data and drive measurable improvement.
• Deep understanding of SLA governance, service lifecycle management, and performance reporting.
• Highly process-oriented with a proven ability to identify inefficiencies and implement structured solutions.
• Advanced presentation skills with experience delivering to senior leadership and enterprise client stakeholders.
• Strong executive presence and ability to influence cross-functional teams without direct authority.

Preferred Qualifications

• Experience operating within structured service management frameworks (ITIL-aligned environments).
• Familiarity with reporting/analytics platforms (Salesforce, ServiceNow, Power BI, Tableau or similar).
• PMP or similar program management certification a plus.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $100,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: Program Management, Account Management, Client Experience, Telecommunications, Customer Success, #ProgramManagement, #AccountManagement, #ClientExperience, Telecommunications, #CustomerSuccess, Project Manager, #ProjectManager, LinkedIN, Indeed, Salesforce, PMP, #LinkedIN, #Indeed, #Salesforce, #PMP, ADP, Verizon, ATT, #ADP, #Verizon, #ATT, Teleco, Telecommunications, #Teleco, #Telecommunications

We are currently seeking an Enterprise Account Executive who will partner with clients to formulate and implement enterprise-wide organizational and technology strategies with best-in-class communication solutions and products. As an Enterprise Account Executive, you will serve as a trust advisor, staying ahead of the evolving tech landscape and enabling our clients to protect and grow their business. The Enterprise Account Executives provides demonstrable strategic engagement by providing performance and opportunity insights as well as best practices to support the client's accomplishment of desired business outcomes. 

ROLE AND RESPONSIBILITIES:

• Develop key stakeholder relationships and drive customer satisfaction at assigned customer accounts.
• Be responsible for achieving business results such as client satisfaction and account growth.
• Anticipate and identify complex business needs and recommend solutions for optimization or issue resolution.
• Collaborate with internal departments such as network services, operations, service delivery, and other cross-functional teams to develop strategic solutions for clients.
• Identify opportunities for client portfolio and services expansion.
• Travel frequently to client locations.
• Create and deliver quarterly business reviews.

DESIRED QUALIFICATIONS:

• Bachelor's Degree
• Seven years of experience with specific responsibilities in the following areas:
  • Senior level telecommunications technology account management experience.
• Solutioning telecom and emerging technologies fixed, mobility, cloud, managed and advanced services experience strongly preferred.
• Direct client management experience and ability to establish relationships with senior level client contacts.
• Strong presentation skills and ability to clearly communicate strategy and ideas to your clients.
• Strong skills in business case creation and ROI modeling.

Keywords: Strategic Account Manager, #StrategicAccountManager, Enterprise Account Manager, #EnterpriseAccountManager, Enterprise Account Executive, #EnterpriseAccountExecutive, Strategic Account Executive, #StrategicAccountExecutive, LinkedIN, ATT, Verizon, TMobile, Telecommunications, Indeed, ZipRecruiter, Connectivity, Jobs near Me, Google, Comcast, Senior Enterprise Account Executive, Key Accounts Executive, Client Retention, Technologies, optimum, Atlassian, Managed Services, MetTel, Solution Account Executive. #SaltLakeCity, Salt Lake City, Utah, #ClientRelationshipManagement, Client Relationship Management, Business Account Manager, Mid-Market Accounts, Enterprise Account Manager, #EnterpriseAccountManager, Telecommunications, Mobility, Global Account Manager, #GlobalAccountManager, Regional Account Manager, #RegionalAccountManager, Senior Account Manager, #SeniorAccountManager, Senior Account Director, #SeniorAccountDirector, #CorporateAccounts, Corporate Accounts Manager, Territory Account Manager, District Account Manager, Communication Solutions

White Star is looking for a Billing Analyst to join our team! 

We are seeking a bright, highly motivated individual with an analytical mind for our Credit Card Payments team. Our billing analysts are responsible to analyze, investigate and pay bills using the payment management program which contains all the necessary information to process these Invoices, search for ways to pay these invoices such as going to the vendor’s website or calling the vendor to process them.  Billing analysts are responsible for the use and handling of the cards provided for each funded Invoices, attention to detail and proper investigation are required.

ROLE AND RESPONSIBILITIES:

• Ensure that all payment process is documented into the payment management system in a timely manner every day.
• Keep the cards’ information provided from payment management secured and inaccessible from unauthorized bystanders.
• All assigned invoices due to be process cannot stay untouched for more than two days on their bucket unless the situation is needed deem so.
• Past due dates and invoices with sooner past due dates are to be processed first.

DESIRED QUALIFICATIONS:

• Diligence and proper investigation of vendor bills for proper payment and make sure that all processes are entered into the payment management program in a timely manner every day.
• Keep track of missing bills or discrepancies to make sure that everything is paid correctly.
• Maintain a good pace when processing the funded Invoices.
• Ensure that all process is documented and well updated every day.
• Basic knowledge with computers and basic knowledge of website behavior.
• An individual with good WPM (Words Per Minute) typing skills.
• Proactive Individual that always seeks to be better in their field and look for ways to do their duties more efficiently.

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is $ 11-13 p/hr. depending on experience. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Keywords: #Billing, #CreditCardProcessing, #CreditPayments, #NewJobsNearMe, #BillingAnalyst, #Accounting, #AccountsRexeivable, #AR

Don't see an open role that is exactly what you're looking for?  Submit your general application here!

MetTel is looking for a Warehouse Associate to join our Operations Team.  As apart of this team you will play an important role in warehouse operations as well as our fulfillment . 

Responsibilities:

• Perform intermediate to advanced mobile diagnostics and repair on various Apple and Samsung electronics.
• Network unlock devices running Android OS via familiar methods of firmware flashing.
• Operate laser station to complete restorations on models iPhone 8 and above.
• Manage and replenish repair parts inventory.
• Create and track the timeline of returned/defective devices.
• Submit pass or fail repair certificates post repair.
• Optimize and help develop our digital inventory system of mobile device assets.

Desired Qualifications
The ideal candidate should have a fluid electro and mechanical aptitude.
However, you are encouraged to apply if you meet any of the qualifications below:
 

• Experience with iOS, Android, and Windows Operating Systems.
  (Mac, Google, and Microsoft product experience is a plus but not required.)
• Prior experience in cellphone or tablet repair
• Phonecheck diagnostics software
• Experience with JBC soldering equipment or any soldering experience
• Experience with REWA refurbishing equipment or any other refurbishing equipment
• Experience with M-Triangel Laser equipment or any other laser station
• Proficiency in Excel or Google Sheets

Salary:
This role is compensated at an hourly rate starting at $18.00 p/hr. 

 MetTel is looking for a Warehouse Associate with a specialization is Returns to join our team.  

ROLE AND RESPONSIBILITIES:

Returns

• Processing Returns:  Handle customer returns and exchanges.
• Assessing Condition: Inspect returned items for defects and ensure they meet return criteria. 
• Coordination:  Facilitate exchanges, or repairs by coordinating with other departments. 
• Record Keeping:  Maintain accurate records of returns, including reasons for return and customer information. 
• Customer Service:   Provide helpful and efficient customer service, addressing inquiries and resolving issues related to returns.
• Policy Adherence:  Ensure all return processes adhere to company policies and procedures. 
• Inventory Management:  Update inventory records to reflect returned items. 
• Resolving Product Disposition:   Resolve the disposition of returned products. 
• RMA Management: Manage the return merchandise authorization (RMA) process, including issuing RMAs, inspecting merchandise, and sorting returned items. 
• Customer Follow-Up:  Follow up with customers regarding their returns. 

Inventory

• Receiving and Processing Inventory Receiving and unpacking incoming shipments.
• Verifying shipments against purchase orders.
• Entering received items into inventory management software.
• Inventory Management and Control:  Maintaining accurate records of inventory levels, stock movements, and discrepancies.
• Performing regular inventory audits to ensure accuracy.
• Identifying and resolving inventory discrepancies.
• Stock Management and Organization: Ensuring a clean and organized inventory storage area.
• Assisting with stocking shelves or moving inventory.
• Data Entry and Reporting:  Maintaining accurate records of inventory transactions.
• Customer Service and Communication:  Assisting clients with inventory counts and inventory verification
• Answering customer inquiries and complaints related to inventory. 

Other Duties
•    Assisting with other duties as assigned. 
•    Packing and shipping items. 
•    Picking inventory for orders as needed

DESIRED QUALIFICATIONS:

• Excellent math and analytical skills
• Attention to detail
• Computer skills (familiar with excel)
• Ability to stand and walk for long periods of time
• Ability to carry 50-75lbs
• Previous experience in Inventory or Returns
• Problem Solving skills
• Knowledge of inventory management principles and best practices
• Ability to work individually and in a team setting.
• Flexibility to work weekends

This position has a base compensation package offered at $20.00p/hr. commensurate with education and background experience. 

Keywords: #Shipping, #Warehouse, #eCommerce, #returns 

MetTel is looking for talented individuals to help propel our expansion. If you are an outgoing individual who likes to be part of a team and thrives in a fast-paced environment, this is the position for you. 

Your primary responsibilities will be to make outbound calls, pitch our company and value proposition to enterprise prospects, and schedule appointments with them to hear more about our solutions. This role is a 1+ year level sales position and successful team members will have the opportunity to move into more advanced sales roles.  Extensive sales training is provided. 

This position is located in New York City at our office located at 55 Water Street.

Role & Responsibilities:

• Contact potential prospects through outbound calling and emailing to set demo appointments and build a qualified pipeline
• Demonstrate true confidence when speaking with prospects and understand individual customer needs
• Online research to refine lead contacts   
• Reignite unperformed previously set sales demos from past months  
• Accurately enter all information into Salesforce CRM 
• Lead by example to motivate more junior sales representatives to be successful
• Meet monthly performance targets and required daily KPIs

What You Will Need to Succeed:   

• Excellent communication skills – outgoing, personable and energetic 
• A proven track record of success in a individual contributor role within sales
• Ability to build a rapport with prospects over the phone – you have the gift of the gab 
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed  
• Receptive to feedback and coachable 
• Resilience, tenacity and possess the grit and determination to power through objections 
• Ability to achieve monthly productivity goals  

Qualifications:

• Bachelor's degree or higher
• 1-3 years of experience in a sales or customer service position
• Exceptional written and verbal communications skills with a gift for forging relationships
• Collaborative and productive team player
• Results-driven individual that thrives under pressure in a fast-paced environment
• Highly organized, adept at prioritization with excellent time management skills
• Must be proficient in Microsoft Office and familiar with CRMs (Salesforce or similar)

Salary: 

*The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $60,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. Commission elidable for a total rewards package totaling 125,000 pending performance.

#LinkedInJobs