What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Technical Support Representative provides advanced technical assistance to factory technicians and authorized third-party service providers in the troubleshooting, diagnosis, and repair of home electronics and home appliances. This role serves as a critical technical resource, ensuring timely resolution of service issues while delivering a high level of customer support and technical expertise.

Responsibilities:

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
• Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources.
• Accurately document all interactions, troubleshooting steps, resolutions, and follow-up actions within the call tracking and case management system.
• Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs.
• Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions.
• Maintain up-to-date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures.
• Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights.
• Support special technical projects, product launches, and field initiatives as required.
• Deliver industry-leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.

Education / Experience (Requirements):

• High School Diploma or equivalent required
• Technical Diploma or associate’s degree in Electronics, HVAC, Electrical Technology, or a related technical field preferred

• Minimum of one (1) year of experience in technical support, field service, or related technical role
• Experience supporting home appliances, consumer electronics, or similar products preferred

Skills & Competencies:

• Strong technical troubleshooting and diagnostic skills
• Solid understanding of electrical, electronic, and mechanical systems
• Excellent customer service and communication skills (verbal and written)
• Ability to explain technical concepts clearly to technicians with varying levels of experience
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience working with CRM or call tracking systems preferred
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously
• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Team-oriented mindset with the ability to collaborate cross-functionally

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Field Services Control Tower Specialist plays a critical role in optimizing the day-to-day operations of LG's field service network. This position provides essential administrative and customer support to network, encompassing up to 400 LG factory technicians and 2,000 Authorized Service Centers.

Key responsibilities include dynamic, real-time schedule adjustments that factor in technician locations, parts delivery status, and customer availability to enhance productivity. The role also involves comprehensive system support, including troubleshooting for both factory technicians and authorized service centers, alongside managing user profile creation and maintenance, reviewing and updating coverage zones, and contributing to detailed system improvements.

Responsibilities:

• Real-time Schedule Optimization: Adjust technician schedules in real-time to maximize productivity and efficiency.
• Stakeholder Communication: Collaborate with Area Managers to identify and implement solutions that enhance customer experience.
• Customer Complaint Resolution: Proactively manage and resolve customer complaint cases.
• System Issue Resolution: Address and resolve support tickets submitted by the service network to the Field Support Operations Helpdesk regarding system issues.
• User Profile Management: Create and update user profiles within LG's internal GSFS+ software to ensure appropriate access levels.
• Coverage Zone Management: Maintain and update technician and service center zones within internal systems to ensure adequate capacity and coverage.
• IT Collaboration: Partner with the IT team to facilitate swift support for system issues requiring higher-level intervention.
• Urgent Technician Support: Provide live support to LG Factory Technicians via WhatsApp chat for urgent inquiries related to internal software (CS Portal).
• System Improvement & Follow-up: Submit and track system software issues and propose improvements for enhanced functionality.

Education / Experience (Requirements):

• Bachelor's degree required in Business or related field, or equivalent experience in operational or customer support Relevant administrative and software troubleshooting experience required
• Strong problem-solving skills
• Ability to co-work within a team environment

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Network Data Analyst will act as the primary point of contact for managing and optimizing data from LG Field Service systems. This role focuses on building and automating data structures to improve field operations and enhance territory mapping analysis.

A key responsibility is visualizing Field Service performance through dynamic dashboards and automated reporting. The analyst will partner closely with cross-functional teams to develop, calculate, and analyze Field Service KPIs, identify trends and improvement opportunities, and deliver clear, actionable insights to leadership.

Responsibilities:

• Design, build, and maintain automated dashboards and performance trackers to support business visibility.
• Utilize business intelligence tools such as Tableau, Google Data Studio, and Google Sheet to develop impactful data visualizations.
• Prepare accurate operational reports and forecasts using BI platforms and ERP systems to help drive performance against goals.
• Streamline and automate planning processes in partnership with analytics teams, leveraging key insights to support continuous improvement.
• Gather, consolidate, and analyze data from multiple sources, transforming it into clear, actionable insights for leadership.
• Support the development and execution of strategies to optimize LG’s preferred network coverage.
• Perform detailed analyses of current processes, systems, and data flows to identify inefficiencies and recommend enhancements.
• Partner with cross-functional stakeholders to design and implement data-driven solutions.
• Develop geographic and territory map visualizations in Tableau to analyze network coverage.

Education / Experience (Requirements):

• Bachelor’s degree in Business, Economics, Data Science, or a related field (Data Analytics, Business Analytics, Computer Science, etc.).
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc.) is required.
• Experience with business intelligence tools and dashboard development (e.g., Tableau, Google Data Studio).
• Strong analytical and problem-solving skills with the ability to collaborate effectively across cross-functional teams.
• Travel requirement: Typically less than 10%.

Preferred Qualifications:

• Bilingual proficiency in both Korean and English
• Experience using SQL for data querying.
• Experience with programming languages such as Python.
• Familiarity with cloud platforms, specifically Google Cloud Platform (GCP).

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

Join LGEAI and play a key role in shaping our procurement strategy as a Procurement Analyst II. In this role, you’ll manage critical tasks within the General Procurement Process, ensuring efficiency, accuracy, and value across all purchasing activities.

You’ll be responsible for analyzing procurement data, ensuring stability of SVC parts pipeline and proposing innovative approaches that can transform current ways of working. The role requires close collaboration with global vendors and prospective suppliers across multiple countries, monitoring market trends and global issue that impact operations, and supporting forecasting and cost analysis to enable data-driven decision-making. Strong cross-functional collaboration will be essential to align product delivery, pricing, and quality expectations, helping to achieve company goals.

The ideal candidate is a proactive, detail-oriented professional with strong analytical, organizational, and communication skills, and a passion for innovation and continuous improvement in procurement operations

Sponsorship is not available for this position.

Responsibilities:

Vendor and market research

• Conduct market research to support sourcing and procurement strategies
• Track cost savings initiatives and process-innovation goals
• Understand internal stakeholders’ needs and provide procurement solutions
• Coordinate with various internal groups to align expectations.

Risk Management

• Analyze global economic, geopolitical, and supply chain environments to assess present and future risks and minimize them

Performing metrics analysis and reporting

• Weekly, monthly and yearly reporting on a variety of metrics and/or projects. Areas include process innovation and cost saving on savings, status of procurement requests and issues.

Interdepartmental support

• Working with various groups within the company (Accounting, Quality and Engineering, Customer Service, Field Support, Tech Support, etc.) and provide informative and correct analysis of commodity markets, technology, and trends upon request.
• Working with the Legal Team to create contracts with vendors that minimize risks.

Education / Experience:

• Bachelor’s degree required; data-related or analytical fields strongly preferred
• Minimum of 3 years of experience in purchasing, procurement, project management preferred
• Proficiency in MS Office, especially Excel (advanced level) and Power Point
• Proven hands-on experience with data analysis tools, including Python, SQL, and/or equivalent data analytics platforms, with a demonstrated ability to automate reporting, analyze large datasets, and drive data-based proposal
• Excellent written, verbal and interpersonal communication skills
• Able to work successfully in a fast-paced, and rapidly changing, environment
• Ability to travel up to 10% if required

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

LG Electronics Alabama Inc. (LGEAI) is seeking an experienced Financial Planning Manager to serve as the primary financial advisor to our Financial Planning team under CFO department. Reporting directly to the Director of Finance, this high-impact individual contributor role requires a seasoned FP&A professional who can independently lead planning cycles, influence senior stakeholders, and drive financial rigor across a complex corporate finance environment.

This position is best suited for a finance leader who has operated in established U.S. corporate settings and understands how to translate corporate strategy into disciplined financial execution.

The role demands strong executive presence, sound business judgment, and the ability to move seamlessly between detailed analysis and strategic recommendations.

Responsibilities:

• Serve as the lead finance partner to Finance and Corporate Strategy leadership, providing strategic and financial guidance
• Own the monthly forecast, annual budget, and long-range planning processes for supported functions as well as P&L management
• Deliver rigorous variance analysis with clear identification of performance drivers, risks, and corrective actions
• Develop and maintain sophisticated financial models to evaluate financial planning, cost optimization, and corporate investments
• Partner with corporate leadership to align financial initiatives with corporate objectives such as business P&L analysis/ reporting
• Provide executive-ready reporting and presentations to senior leadership, including clear business recommendations
• Strengthen financial discipline across supported functions by improving reporting accuracy, accountability, and KPI visibility
• Proactively identify cost-saving opportunities and financial efficiency improvements
• Collaborate closely with the Director of Finance to support corporate-level financial strategy and performance management

Education / Experience:

• Bachelor’s degree in Finance, Accounting, Economics, or related business discipline
• Must be knowledgeable regarding financial structure, accounting concepts to work on financial planning tasks
• 7+ years of progressive FP&A or corporate finance experience within a U.S.-based corporate organization
• Demonstrated ownership of full-cycle budgeting and forecasting processes
• Experience directly supporting finance, corporate strategy, or senior leadership
• Strong understanding of U.S. financial planning practices, cost accounting concepts, and performance management frameworks
• Advanced financial modeling expertise and strong Excel proficiency
• Experience working within ERP-driven environments and large financial data sets
• Proven ability to influence senior leaders through clear, data-driven recommendations
• Ability to work onsite in Huntsville, AL (No Hybrid or Remote)

Preferred Experience

• Experience in a U.S. corporate finance environment
• Background partnering with senior leadership or corporate management
• Exposure to financial planning, cost optimization, or corporate efficiency initiatives
• MBA or CPA strongly preferred

Ideal Candidate Profile

• Confident, business-facing finance professional with executive presence
• Operates with a high degree of independence and accountability
• Strong commercial acumen and practical understanding of financial drivers
• Comfortable challenging assumptions and influencing decisions at the leadership level

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

LGEAI is seeking a motivated and detail-oriented Analyst I to join our Service Parts and Logistics teams within a dynamic global network. This entry-level role is ideal for individuals eager to apply analytical skills to real-world business challenges. You’ll collect and interpret logistics data, build models and dashboards, and deliver insights that drive cost efficiency, service excellence, and operational improvement.

Sponsorship is not available for this position.

Qualifications:

• Collect, clean, and validate logistics and transportation data, including shipments, freight rates, carrier performance, inventory levels, and lead times.
• Develop and maintain Excel-based models and dashboards to support cost analysis, route and mode evaluations, and scenario planning.
• Support network optimization initiatives such as SLA management, consolidation, and capacity planning by providing data inputs and basic modeling.
• Conduct root-cause analyses of service issues and present findings and recommendations to stakeholders.
• Prepare concise slide decks, reports, and visualizations to communicate insights to managers and operations teams.
• Monitor KPIs including freight spend, error rates, and cost per shipment, and identify trends or anomalies.
• Develop forecast simulations to support planning and decision-making.
• Support ad-hoc analyses and continuous improvement initiatives as needed.

Education / Experience:

• Bachelor’s degree in Supply Chain, Logistics, Business, Statistics, or a related field.
• 0–3 years of professional experience in logistics, supply chain, business analytics, or consulting, with internships potentially counting toward experience.
• Exposure to import or domestic shipping operations is a plus.
• Some exposure to project management tools or methodologies is beneficial.
• Professional logistics certifications (e.g., CSCP, CLTD) or progress towards are preferred but not required.
• Solid working knowledge of Excel, including familiarity with pivot tables and basic data modeling.
• Basic understanding of ERP systems such as SAP or Oracle is beneficial.
• Awareness of logistics-specific software such as TMS or WMS is a plus.

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

Join LG’s dynamic product repair organization as a Field Services Operations Support Manager, where you’ll drive excellence in operational support for our field service network. In this full-time onsite role based in Huntsville, AL, you’ll lead and streamline support functions that keep our factory technicians and authorized service partners running smoothly, ensuring efficient service delivery and an outstanding customer experience across all touchpoints.

Candidates must be legally authorized to work in the United States; visa sponsorship is not available for this position.

Field Services (FS) Operations Support

• Lead and mentor a team of 50 helpdesk agents who support field technicians and authorized service centers in repairing LG appliances and electronics.
• Monitor performance metrics and support trends to identify opportunities for improvement and enhance overall field service efficiency.
• Manage 2–3 team members responsible for system management, network communications, and service center locator operations.
• Oversee real-time case management, including tracking repair progress, adjusting technician schedules, transferring calls, and resolving field service issues to ensure customer satisfaction.
• Develop and present executive-level reports summarizing operational performance, key insights, and strategic recommendations.

Operational Process Optimization

• Evaluate existing workflows to identify inefficiencies and implement data-driven solutions that improve productivity and service quality.
• Use data analysis to translate complex information into actionable strategies that reduce repair turnaround time, optimize costs, and elevate customer satisfaction.
• Lead cross-functional process improvement initiatives from planning through execution, ensuring measurable and sustainable results.

Qualifications:

• Bachelor’s degree in business administration or a related field.
• Minimum of 5 years of experience in operations or project management; experience within the appliance repair or related service industries is a plus.
• Proven ability to lead and develop a diverse team with varying levels of experience and areas of focus.
• Strong analytical and data-driven mindset, with hands-on experience creating operational dashboards and performance reports.
• Bilingual Korean/English a plus

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

As the Construction Project Manager for the DVLED Installation Solutions Team, you will play a key role in bringing complex projects to life from start to finish. You’ll oversee planning, coordination, and execution, ensuring each project runs smoothly from inception through completion. In this role, you’ll secure the necessary licenses and permits across various jurisdictions and serve as the main point of contact for subcontractors, construction teams, and local government representatives, including city, county, and borough officials.

Your expertise in construction methodologies will allow you to confidently lead multidisciplinary teams and drive successful project outcomes. You’ll rely on your strong knowledge of local and national construction codes to ensure compliance and quality at every stage. A California General Contractor License Class B (or equivalent certification) is required, and your leadership and technical experience will be essential to the continued success of the DVLED Installation Solutions Team.

Responsibilities:

In this role, you will be responsible for managing and obtaining General Contractor licenses across required states and municipalities, ensuring full compliance with all projects and business operations. Your key responsibilities include:

• Take ownership of managing and acquiring General Contractor licenses across required states and cities, ensuring full compliance for all projects and business operations.
• Lead and direct subcontractors and vendors to deliver projects on time and within budget through regular meetings, site visits, and thorough closeout procedures.
• Maintain accurate, up-to-date schedules, budgets, and project documentation within the department’s online project management system to ensure full visibility and accountability.
• Partner with business leaders and engineers to navigate local, state, and federal regulations, providing clear and actionable compliance guidance.
• Oversee architectural and signage plan execution to ensure alignment with construction requirements and brand standards.
• Advise and support internal stakeholders—including engineers and HQ R&D teams—on new and upcoming turnkey construction projects.
• Ensure every project meets OSHA standards, adheres to specifications, stays within budget, and is completed on schedule, with customer satisfaction as your top priority.
• Take on additional duties and responsibilities as needed to support the team’s overall success.

Qualifications:

• High School diploma required, along with a minimum of 5 years of hands-on experience in retail construction, design management, or project management.
• A California General Contractor’s License (Class B) is strongly preferred; equivalent licensure in other states will also be considered.
• Demonstrated knowledge of construction methods, materials, and project management best practices, especially within large-scale commercial projects.
• Highly organized professional with the ability to manage multiple projects and priorities in a fast-paced environment.
• Strong written and verbal communication skills, with the ability to effectively collaborate with internal teams, vendors, and stakeholders.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and experienced with project management software such as Microsoft Project and Smartsheet.
• Self-motivated and able to work independently, while also contributing positively within a team setting.
• Detail-oriented problem solver who can anticipate challenges and drive practical, effective solutions.

Physical Requirements:

• Ability to lift and carry equipment up to 50 lbs.
• Ability to transport project-related materials and equipment as required.
• Willingness to travel up to 50% of the time to various project sites.

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The IT Manager will be responsible for leading and executing IT initiatives with a strong focus on AI, RPA, and information security, while supporting business operations through system development, integration, and IT planning.

This role requires a process-oriented mindset, deep understanding of service and business workflows, and the ability to translate operational needs into effective IT solutions rather than focusing solely on programming languages.

Responsibilities:

IT Strategy & Planning

• Develop and execute IT plans aligned with business objectives and operational priorities
• Lead IT planning activities including system roadmap, budget planning, and technology adoption strategy
• Act as a bridge between business stakeholders and technical teams

AI / RPA Implementation

• Identify opportunities for AI and RPA to improve service processes and operational efficiency
• Lead or manage the design, development, and deployment of AI/RPA solutions
• Collaborate with internal teams and external vendors on AI/RPA initiatives
• System Development & Integration
• Manage system development and integration projects, including ERP, internal platforms, and third-party systems
• Ensure stable operation and scalability of integrated systems
• Oversee system testing, deployment, and post implementation support

Information Security

• Establish and maintain information security policies, controls, and compliance practices
• Manage access control, data protection, and security risk assessments
• Coordinate with internal audit, legal, and compliance teams as needed

Operational Support & Governance

• Support IT operations with a strong understanding of service workflows and business processes
• Manage IT vendors, contracts, and service performance
• Develop and maintain IT documentation, standards, and procedures

Education / Experience:

• Bachelor’s degree in IT, Computer Science, Engineering, or related field required; Master’s (MBA, MIS, or similar) preferred
• Relevant certifications (e.g., PMP, ITIL, CISSP, CISM, CISA, Security+, AI/RPA) strongly preferred
• 7+ years of progressive IT experience, including leading enterprise-wide initiatives
• Proven experience developing and executing IT strategy, roadmaps, and budgets aligned with business goals
• Hands-on leadership of AI and/or RPA initiatives from design through deployment and optimization
• Strong background in system development, integration, and full lifecycle management (ERP and enterprise platforms)
• Experience with information security, risk management, compliance, and IT governance
• Demonstrated ability to manage vendors, contracts, and service performance
• Excellent analytical, problem-solving, and communication skills, with the ability to bridge technical and business teams
• Bilingual Korean/English is a plus

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Korean Bilingual Business Intelligence Analyst will play a key role in driving data-informed decision-making and operational excellence across U.S. service operations. This position applies advanced data science, statistical modeling, and business analytics techniques to evaluate performance, identify growth opportunities, and support strategic initiatives aligned with global objectives. The role involves gathering, analyzing, and interpreting complex datasets to deliver actionable insights that enhance profitability, efficiency, and customer experience.

The ideal candidate will serve as a strategic bridge between U.S. operations and Seoul headquarters, ensuring data integrity, consistent KPI management, and effective bilingual communication. This position requires a Master’s degree in Data Science, Business Analytics, Economics, or a related field, along with hands-on experience in database systems, data mining, big data, and statistical modeling.

Bilingual fluency in Korean and English is essential to support accurate reporting and seamless collaboration with global teams.

Qualifications: 

• Perform operational analysis by applying specialized data science and business analytics expertise to design and interpret performance models that guide executive decision-making, enhance organizational efficiency, and enhance organizational performance.
• Responsible for gathering, measuring, analyzing data and trends for department operation, activities and projects. Understand data variables and data visualization impacting business operation.
• Lead quantitative and statistical analysis to evaluate business performance, identify growth opportunities, and support strategic planning for U.S. service operations.
• Integrate business analytical insights with cross-cultural coordination.
• Translate complex data findings into strategic recommendations, supporting initiatives that improve profitability, operational efficiency, and customer experience.
• Support process improvement initiatives by analyzing workflow efficiency, identifying bottlenecks, and recommending data-backed solutions.
• Ensure data integrity and consistency across multiple systems and reporting platforms. Contributes to strategic growth and operational alignment with Seoul global HQ through advanced data analytics, KPI management, and bilingual communication.
• Enables LGEAI to execute global strategies effectively and achieve sustainable growth in the U.S. market. Bilingual fluency in Korean and English is critical to ensure accurate reporting and strategic consistency between US operations and Korea HQ.

Education / Experience

• Must possess a Master’s degree in Data Science, Business Analytics, Economics, or a related discipline.
• Must possess work experience in the field using the following skills or coursework with Database Systems, Data Mining, Big Data, Data Security and Privacy, Models of Operation Research, Probability & Statistical Model, Data Science in Python, Security and Privacy in Cloud Computing, and Intelligent Systems.
• Bilingual Korean/English required for communication with HQ

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

LG Electronics is seeking a Technical Solutions Analyst to work in our Technical Solutions team. The person in this role will be responsible for reviewing/analyzing/improving various field service data and technical solutions data of LGEAI operation including overall process control, work performance, monitoring technical service, contents and inbound call statistics, handling escalated service cases, data analysis and validation, reporting, cost analysis, and coordinating/resolving of any issues with the related departments. Various tasks will also be involved for process improvement, new pilot test, and supporting other LGEAI departments.

Qualifications: 

• Monitor/review/analyze field service data and find any insight to improve.
• Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
• Review/test/feedback/improve various technical solution methods.
• Monitor potential quality issues and historical call data.
• Monitor employees’ work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
• Review technical contents to improve
• Resolve issues and provide timely resolution for internal and external operations.
• Review and Participate in TCC case studies to find failure points.
• Overall process review and improvement: Current process review and modify to improve, new process setup needed.
• Review/analyze TCC operation performance to make more efficient operation.
• Conduct regular meetings with leadership to communicate individual goals and team objectives.
• Handle concerns, complaints and inquires about TCC performance.
• Drive the development of superior service support and high performance goals for each TCC agent.
• Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
• Communication with factory and factory support
• Any other duty assigned by manager

Education / Experience

• Bachelor’s degree in statistics or business management
• Associate Degree in Applied Science related to the Electrical, Mechanical, HVAC, Electronics fields preferred
• Proficiency with the Internet, Microsoft Internet Explorer and Microsoft Office – Outlook, Excel, Power Point, Word and database management
• High creativity for finding unique ways to analyze data
• Ability to learn quickly and adapt to changes
• Ability to work without supervision and multi-task in a fast-paced environment
• Strong communication skills
• Travel may be required.
• Bilingual Korean/English a plus

#LI-TF1