What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Technical Support Representative provides advanced technical assistance to factory technicians and authorized third-party service providers in the troubleshooting, diagnosis, and repair of home electronics and home appliances. This role serves as a critical technical resource, ensuring timely resolution of service issues while delivering a high level of customer support and technical expertise.

Responsibilities:

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers.
• Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources.
• Accurately document all interactions, troubleshooting steps, resolutions, and follow-up actions within the call tracking and case management system.
• Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs.
• Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions.
• Maintain up-to-date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures.
• Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights.
• Support special technical projects, product launches, and field initiatives as required.
• Deliver industry-leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.

Education / Experience (Requirements):

• High School Diploma or equivalent required
• Technical Diploma or associate’s degree in Electronics, HVAC, Electrical Technology, or a related technical field preferred

• Minimum of one (1) year of experience in technical support, field service, or related technical role
• Experience supporting home appliances, consumer electronics, or similar products preferred

Skills & Competencies:

• Strong technical troubleshooting and diagnostic skills
• Solid understanding of electrical, electronic, and mechanical systems
• Excellent customer service and communication skills (verbal and written)
• Ability to explain technical concepts clearly to technicians with varying levels of experience
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience working with CRM or call tracking systems preferred
• Highly organized, detail-oriented, and able to manage multiple cases simultaneously
• Strong time management skills with the ability to prioritize effectively in a fast-paced environment
• Team-oriented mindset with the ability to collaborate cross-functionally

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What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

LG Electronics is seeking a Technical Solutions Analyst to work in our Technical Solutions team. The person in this role will be responsible for reviewing/analyzing/improving various field service data and technical solutions data of LGEAI operation including overall process control, work performance, monitoring technical service, contents and inbound call statistics, handling escalated service cases, data analysis and validation, reporting, cost analysis, and coordinating/resolving of any issues with the related departments. Various tasks will also be involved for process improvement, new pilot test, and supporting other LGEAI departments.

Qualifications: 

• Monitor/review/analyze field service data and find any insight to improve.
• Review/analyze TS RA data, find the root-cause and provide improvement to reduce TS RA.
• Review/test/feedback/improve various technical solution methods.
• Monitor potential quality issues and historical call data.
• Monitor employees’ work levels, review work performance, provide consistent feedback to employee Supervisor for call improvement.
• Review technical contents to improve
• Resolve issues and provide timely resolution for internal and external operations.
• Review and Participate in TCC case studies to find failure points.
• Overall process review and improvement: Current process review and modify to improve, new process setup needed.
• Review/analyze TCC operation performance to make more efficient operation.
• Conduct regular meetings with leadership to communicate individual goals and team objectives.
• Handle concerns, complaints and inquires about TCC performance.
• Drive the development of superior service support and high performance goals for each TCC agent.
• Data analysis: field service data, TCC Counselling data, call data and any other data analysis for correctness, accuracy, validation, providing analysis data, finding root cause or improvement.
• Communication with factory and factory support
• Any other duty assigned by manager

Education / Experience

• Bachelor’s degree in statistics or business management
• Associate Degree in Applied Science related to the Electrical, Mechanical, HVAC, Electronics fields preferred
• Proficiency with the Internet, Microsoft Internet Explorer and Microsoft Office – Outlook, Excel, Power Point, Word and database management
• High creativity for finding unique ways to analyze data
• Ability to learn quickly and adapt to changes
• Ability to work without supervision and multi-task in a fast-paced environment
• Strong communication skills
• Travel may be required.
• Bilingual Korean/English a plus

#LI-TF1