What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Field Services Control Tower Specialist plays a critical role in optimizing the day-to-day operations of LG's field service network. This position provides essential administrative and customer support to network, encompassing up to 400 LG factory technicians and 2,000 Authorized Service Centers.

Key responsibilities include dynamic, real-time schedule adjustments that factor in technician locations, parts delivery status, and customer availability to enhance productivity. The role also involves comprehensive system support, including troubleshooting for both factory technicians and authorized service centers, alongside managing user profile creation and maintenance, reviewing and updating coverage zones, and contributing to detailed system improvements.

Responsibilities:

• Real-time Schedule Optimization: Adjust technician schedules in real-time to maximize productivity and efficiency.
• Stakeholder Communication: Collaborate with Area Managers to identify and implement solutions that enhance customer experience.
• Customer Complaint Resolution: Proactively manage and resolve customer complaint cases.
• System Issue Resolution: Address and resolve support tickets submitted by the service network to the Field Support Operations Helpdesk regarding system issues.
• User Profile Management: Create and update user profiles within LG's internal GSFS+ software to ensure appropriate access levels.
• Coverage Zone Management: Maintain and update technician and service center zones within internal systems to ensure adequate capacity and coverage.
• IT Collaboration: Partner with the IT team to facilitate swift support for system issues requiring higher-level intervention.
• Urgent Technician Support: Provide live support to LG Factory Technicians via WhatsApp chat for urgent inquiries related to internal software (CS Portal).
• System Improvement & Follow-up: Submit and track system software issues and propose improvements for enhanced functionality.

Education / Experience (Requirements):

• Bachelor's degree required in Business or related field, or equivalent experience in operational or customer support Relevant administrative and software troubleshooting experience required
• Strong problem-solving skills
• Ability to co-work within a team environment

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

 We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

 The Opportunity:

The Network Data Analyst will act as the primary point of contact for managing and optimizing data from LG Field Service systems. This role focuses on building and automating data structures to improve field operations and enhance territory mapping analysis.

A key responsibility is visualizing Field Service performance through dynamic dashboards and automated reporting. The analyst will partner closely with cross-functional teams to develop, calculate, and analyze Field Service KPIs, identify trends and improvement opportunities, and deliver clear, actionable insights to leadership.

Responsibilities:

• Design, build, and maintain automated dashboards and performance trackers to support business visibility.
• Utilize business intelligence tools such as Tableau, Google Data Studio, and Google Sheet to develop impactful data visualizations.
• Prepare accurate operational reports and forecasts using BI platforms and ERP systems to help drive performance against goals.
• Streamline and automate planning processes in partnership with analytics teams, leveraging key insights to support continuous improvement.
• Gather, consolidate, and analyze data from multiple sources, transforming it into clear, actionable insights for leadership.
• Support the development and execution of strategies to optimize LG’s preferred network coverage.
• Perform detailed analyses of current processes, systems, and data flows to identify inefficiencies and recommend enhancements.
• Partner with cross-functional stakeholders to design and implement data-driven solutions.
• Develop geographic and territory map visualizations in Tableau to analyze network coverage.

Education / Experience (Requirements):

• Bachelor’s degree in Business, Economics, Data Science, or a related field (Data Analytics, Business Analytics, Computer Science, etc.).
• Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, etc.) is required.
• Experience with business intelligence tools and dashboard development (e.g., Tableau, Google Data Studio).
• Strong analytical and problem-solving skills with the ability to collaborate effectively across cross-functional teams.
• Travel requirement: Typically less than 10%.

Preferred Qualifications:

• Bilingual proficiency in both Korean and English
• Experience using SQL for data querying.
• Experience with programming languages such as Python.
• Familiarity with cloud platforms, specifically Google Cloud Platform (GCP).

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What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity: 

We are currently seeking the newest innovator to join our dynamic Customer Service team as Area Service Manager (ASM) overseeing a part of the Northeast region (Pennsylvania). 

*All candidates must be able to provide coverage in the Pennsylvania state metro areas.

In this role you will be responsible for managing and supervising the day to day service activities of the LG Factory Service Technicians (DMST) and all Authorized Service Centers (ASC) within the geographic district of your assigned region. 

As an ASM you will provide daily operational support and participate in the strategic guidance of all service providers, to provide an exceptional customer experience. 

You will be reporting to the Regional Service Manager (RSM). 

Responsibilities:

• Reading, developing, and managing the performance of LG Factory Service Technicians in the areas of pending case management, behaviors that drive customer satisfaction, best practices for safety and quality repairs, etc.
• Managing the technician’s pending repair case load, scheduling activities, and compliance to repair appointment times provided to customers.
• Preparing individual technician development plas based on observation of technician performance directly, and as observed through qualitative (customer satisfaction survey) and quantitative indexes. (Repair time, First visit repair rate, on-time rate, etc.)
• Supporting technicians in the areas of: Policy and Procedure guidance, systems training, issue, and exception case resolution.
• Participating in field riding activities with technicians for observation, confirmation of adherence to safety and departmental procedures, and technician capability development.
• Provide LG all departmental support as single point of contact for all service issues within your coverage area, managing escalations through to completion and reviewing for process improvement.
• Acknowledge emails within 24 business hours – Providing answers or ETA for same
• Review pending Service Power labor/mileage requests – Maintain 24-hour average response rate.
• Chair weekly conference calls covering agenda items with DMST, various levels of ASC account leadership, and provide weekly update to RSM of key issues to report to senior leadership.
• Analysis of qualitative and quantitative performance data – Set account goals – Communicate routinely with account leadership/Drive for Continuous Improvement, provide performance management when needed.
• Partner with warranty claims team (ASC & LG) – Provide approvals as needed.
• Provide weekly district performance summary – Reporting to LG leadership.
• Up to 40% travel within the assigned markets, supporting and developing technicians’ capabilities and visiting office locations of ASC to offer support when needed to improve performance.

Qualifications and Requirements:

• Bachelor’s degree in a business-related field or equivalent work experience
• Minimum 5 years supervisory experience with progressively increased responsibilities in a customer or field service organization
• Minimum 5 years account management experience – Preferably in a field service organization
• Ability to set clear expectations and deliver performance feedback.
• Enhanced knowledge of MS Office including Excel, Word, and PowerPoint
• Ability to work independently and to travel up to 40%

#LI-DB1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board.  We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits.  Come join the team! 

The Opportunity:

Join LG’s dynamic product repair organization as a Field Services Operations Support Manager, where you’ll drive excellence in operational support for our field service network. In this full-time onsite role based in Huntsville, AL, you’ll lead and streamline support functions that keep our factory technicians and authorized service partners running smoothly, ensuring efficient service delivery and an outstanding customer experience across all touchpoints.

Candidates must be legally authorized to work in the United States; visa sponsorship is not available for this position.

Field Services (FS) Operations Support

• Lead and mentor a team of 50 helpdesk agents who support field technicians and authorized service centers in repairing LG appliances and electronics.
• Monitor performance metrics and support trends to identify opportunities for improvement and enhance overall field service efficiency.
• Manage 2–3 team members responsible for system management, network communications, and service center locator operations.
• Oversee real-time case management, including tracking repair progress, adjusting technician schedules, transferring calls, and resolving field service issues to ensure customer satisfaction.
• Develop and present executive-level reports summarizing operational performance, key insights, and strategic recommendations.

Operational Process Optimization

• Evaluate existing workflows to identify inefficiencies and implement data-driven solutions that improve productivity and service quality.
• Use data analysis to translate complex information into actionable strategies that reduce repair turnaround time, optimize costs, and elevate customer satisfaction.
• Lead cross-functional process improvement initiatives from planning through execution, ensuring measurable and sustainable results.

Qualifications:

• Bachelor’s degree in business administration or a related field.
• Minimum of 5 years of experience in operations or project management; experience within the appliance repair or related service industries is a plus.
• Proven ability to lead and develop a diverse team with varying levels of experience and areas of focus.
• Strong analytical and data-driven mindset, with hands-on experience creating operational dashboards and performance reports.
• Bilingual Korean/English a plus

#LI-TF1

What we can offer: 

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. 

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value.  At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business.  That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team! 

The Opportunity: 

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technicians (DMST). 

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. 
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

The Opportunity: 
-    Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
-    Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
-    Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
-    Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
-    Immediately and accurately process paperwork and perform data entry upon completion of each job.
-    Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
-    Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications: 
-    Minimum 1 year experience in a technical role (Field Service preferred).
-    Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
-    Experience in the use of tools, and diagnostic test equipment.
-    Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
-    Valid Driver’s license in good standing.
-    Ability to obtain appropriate EPA Certification.
-    Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

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