About the Job:

LaunchDarkly’s mission is to power teams to release, measure, and control software safely and at scale. AI tooling has evolved how software is built, but developers and their teams still need the same level of release consistency and confidence that what they’re delivering to their customers is the right thing, maybe more than ever before.

AI Configs is how we get there. It’s the part of the LaunchDarkly platform that acts as the operational backbone for software products built with LLMs, including: configuration, evaluation, experimentation, observability, and release management in one workflow. AI Configs helps modern software teams configure confidently, ship gradually, observe, and improve continuously.

As a Senior Product Designer at LaunchDarkly you’ll work closely with another design peer on this product area, along with product management, engineering, product marketing and sales. You’ll also be part of the larger UX team, focused on ensuring that the tools that we’re building for our users are useful, beautiful, and forward-thinking. The product area you focus on will help our users to:

• Configure models, prompts, tools, and multi‑agent flows without redeploying code.
• Test and compare software behavior using offline evaluations and experiments.
• Observe software performance in production, detect issues, and respond rapidly.
• Build confidence that AI‑powered features are safe, reliable, and delivering value.

You’ll move fluidly between user research, problem framing, UX strategy, interaction and UI design, and iterative delivery. You’ll regularly connect design decisions to business outcomes and customer value, and you’ll help define what this new product offering at LaunchDarkly will be.

Responsibilities:

• Design for key developer workflows across the software engineering lifecycle, with a focus on software teams building with AI.

• Map and clarify complex workflows in order to identify current experience flaws and opportunities for improvement.

• Drive user research: plan and run discovery through to validation research, synthesize findings, and turn insights into clear problem statements and opportunity areas for the product team.

• Help to define the user experience strategy and current to future state narratives for your areas of ownership. Clearly explain the tradeoffs in each path and why specific decisions matter.

• Design for the LaunchDarkly platform by establishing reusable patterns, not just screens: user journeys, information architecture, interaction patterns, and visual design that scales as the AI Configs product area grows alongside the rest of the LaunchDarkly product suite.

• Deliver high‑quality design artifacts (for example: user flows, wireframes, prototypes, mock-ups) that support fast iteration with your engineering partners while maintaining high standards of clarity and craft. Your design foundations are already very strong.

• Be comfortable with iterating quickly on existing surfaces to unlock near‑term value, while also exploring visionary ways to achieve and influence team goals and product strategy.

• Ground design decisions in evidence:

  • Partner with your product management partners, and our Data & Analytics to define success metrics and dashboards.

  • Utilize usability testing, evaluative research, experimentation and product analytics to validate and adjust design approaches.

• Collaborate deeply in the triad model:

  • Work closely with product management and engineering on project scope, sequencing, and tradeoffs.

  • Pair regularly with your design partner on the AI Configs team and the UX team at large to share patterns, critique, and ensure a cohesive experience.

• Determine how success will be measured for your work:

  • Define the metrics and signals that indicate success (e.g. task success, activation, reduced time‑to‑remediation, increased adoption).

  • Help monitor and interpret those signals with the team after launch.

• Contribute to the broader UX team:

  • Bring AI Configs‑specific patterns and principles into the design system where appropriate.

  • Find ways to connect experiences across the LaunchDarkly product suite.

  • Participate in critiques, share learnings from AI Configs work and research, and mentor others informally.

About You:

• You’re energized by hard, ambiguous problem spaces and are comfortable building structure and systems where there isn’t much yet, especially in fast‑moving AI-forward domains.

• You naturally think in frameworks, patterns, and systems, not just pages or screens.

• You enjoy understanding how systems work and affect an experience. You care about detailing user journeys, value delivery, relationships and dependencies in a system.

• You gravitate toward evidence‑based design. Metrics, research, and real customer stories are part of how you reason, not just afterthoughts.

• You love collaborating with other designers and see critique and pairing as tools to get to better outcomes.

• You care about how AI tooling affects people and organizations, and you want to help teams use AI safely, responsibly, and effectively.

Specific Requirements

• Must be authorized to work in the US or Canada (no visa sponsorship or relocation offered at this time).
• Ability to collaborate during core hours overlapping Pacific Time.
• Occasional travel (up to ~10%) for team onsites, planning sessions, or customer visits.
• Portfolio required with examples of complex workflows, systems thinking, and clear outcome stories.

Qualifications:

• 6–8+ years designing complex, shipped products, ideally in developer tools, AI tooling or configuration‑heavy B2B SaaS.

• Strong foundations in user interface and interaction design, information architecture, and systems design for multi‑state, rules‑based, or highly configurable products.

• Proven experience leading end‑to‑end design efforts: from discovery and problem definition through concepting, prototyping, validation, implementation, and iteration.

• Demonstrated ability to connect design decisions to metrics:

  • Comfortable discussing business metrics, customer value metrics, and operational KPIs.

  • Experience using usability testing and evaluative research to assess and refine designs.

• Comfort working in technical and AI‑adjacent domains:

  • Familiarity with concepts like APIs, SDKs, agentic and developer workflows.

  • Curiosity about prompts, agents, evaluations, observability and experimentation, and willingness to learn quickly.

• Excellent communication and storytelling skills:

  • Can clearly explain current vs. future state, key decision points, and tradeoffs.

  • Can initiate and facilitate discussions that bring PM, Engineering, and other stakeholders into alignment.

• A portfolio that demonstrates:

  • Systems‑level thinking and strong user interface and interaction design.

  • Clear narratives around problem, approach, decisions, and impact.

  • At least one example of 0 to 1 product work and one example of an iterative improvement to an existing workflow.

Pay:

Target pay ranges based on Geographic Zones* for Level P4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,200 - $235,400*
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100 - $211,860**
• Zone 3: All other US locations - $145,500 - $200,090 **

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is seeking a unique combination of someone who can deliver exceptional technical enablement and build the AI systems that scale it.

This role sits at the intersection of technical enablement and agentic workflows. You will own the technical enablement program for our Solutions Engineering organization, as well as partner closely with Solutions Architects to ensure technical fluency across the org. In parallel, you will design and deploy AI-powered systems that improve field effectiveness, reduce manual effort, and transform how enablement is delivered.

Success in this role requires operating as an AI-native practitioner, embedding AI into how you work, how enablement is delivered, and how the field engages. You will deliver high-impact programs while continuously evolving them into scalable, intelligent systems.

Responsibilities:

• Own Technical Enablement
  • Own the design and execution of technical enablement for Solutions Engineering, including onboarding, product launches, competitive positioning, and skills development
  • Deliver high-impact live, virtual and on demand training, certifications, and workshops
  • Define competency frameworks and partner with leadership on team development
  • Expand technical fluency across the broader GTM organization where relevant
  • Measure and improve readiness through clear performance metrics
• Build Agentic Enablement Systems
  • Design and deploy AI workflows and agents that support technical sellers in their daily workflows (e.g., discovery prep, demo support, objection handling, knowledge retrieval)
  • Systematically automate repeatable enablement activities to improve scale and consistency
  • Partner cross-functionally to prioritize, launch, and drive adoption of AI-powered field solutions
• Scale Enablement Through AI
  • Identify and implement high-impact AI use cases across content, operations, and program delivery across the enablement team 
  • Build agents and shared workflows that increase leverage across the team and teach team how to use and replicate so capability grows
  • Own the AI structure and foundation that ensures effective, consistent, scalable solutions across the team
  • Model AI-native ways of working and help others adopt them
• Drive Cross-Functional Impact
  • Collaborate with GTM, Product, PMM, RevOps, and Field Operations to align enablement with business priorities
  • Represent technical field needs in roadmap and prioritization discussions
  • Manage programs end-to-end, from scoping through execution and iteration
  • Play an active role in GTM operating rhythms, including COE reviews, QBRs, and leadership updates

About You:

• Equally strong as a technical educator and a systems builder
• Motivated to replace manual work with scalable, AI-driven solutions
• Structured thinker who brings clarity to complex, ambiguous problems
• Collaborative and effective at working across teams without formal authority
• Proven innovator who experiments early and scales what works

Qualifications:

• 8+ years in a SaaS technical GTM role (e.g., Solutions Engineering, Solutions Architecture, Technical Sales, or Enablement)
• Experience delivering technical training and enablement programs for field teams
• Hands-on experience building AI-driven tools, agents, or automations with real-world usage
• Strong technical fluency, including the ability to read and debug code
• Experience with modern AI tooling (e.g., Relevance AI, Claude, LangChain)
• Deep understanding of the technical sales lifecycle and field engagement models
• Familiarity with value-based selling methodologies (e.g., MEDDPICC, Force Management)
• Experience with common GTM tools (e.g., Salesforce, Gong, Highspot, Outreach)
• Strong program management and execution skills

Nice to Haves: 

• Programming experience (Python or JavaScript)
• SQL for data analysis and workflow troubleshooting
• Familiarity with LaunchDarkly or similar developer-focused platforms
• Background in high-growth developer tools, API-first, or AI/ML companies

Why This Role Matters:

This role will shape how technical enablement is delivered and scaled at LaunchDarkly—combining hands-on program execution with the systems that make it more effective over time.

Pay:

Target pay ranges based on Geographic Zones* for Level 5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $152,000 - $210,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,000 - $189,000**
• Zone 3: All other US locations - $129,000 - $178,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is looking for a Head of Partner Marketing to help build and scale a high-impact partner growth engine. In this role, you’ll define the framework for how we prioritize and activate our partner ecosystem then drive high-impact co-marketing programs that deliver pipeline and reinforce our position as critical infrastructure to support AI-development. This role blends strategic thinking with hands-on execution (running campaigns, defining playbooks, enabling sales). You’ll work closely with our partnerships team, demand marketing, and product. This role is for someone who has done this before - who knows how to translate partner potential into real pipeline, and who can balance strategy, execution, and influence to make it happen.

Responsibilities:

• With partnerships team, create a prioritization & investment framework based on customer value, revenue influence, market positioning, and strategic fit
• Define joint value propositions and connect them to our overall product positioning
• Build & execute joint GTM plans that translate partner strategy into pipeline (campaigns, co-sell motions, launches, and field activation)
• Allocate and manage MDF and partner budgets to deliver partner-sourced and partner-influenced pipeline accountabilities.
• Build templatized playbooks and automated campaigns for smaller partner activations
• Work with demand marketing to integrate partners into campaigns that drive engagement and conversion
• Manage the pipeline of inbound co-marketing requests with a strategic filter
• With partnerships team, support enablement of both LaunchDarkly & partner field teams. 
• Create partner-focused assets (one-pagers, demo guides, case studies)
• Track and report on partner influence on pipeline and adoption

Qualifications:

• Typically brings 12+ years of experience in partner marketing, product marketing, or GTM roles in B2B software, with clear ownership of partner-driven pipeline or revenue.
• Deep understanding of cloud and ISV ecosystems, and track record of building successful co-marketing and co-sell motions.
• Exceptional cross-functional leadership and influence
• Strong point of view on what good partner marketing looks like and the judgment to say no to low-impact work.
• High standards for messaging and content;

Preferred:

• A Bachelor of science in Marketing or a degree in Business
• Background in developer tools, DevOps, or cloud infrastructure, and experience marketing into technical audiences
• Experience driving impact within the AWS Partner Network 

SPECIFIC REQUIREMENTS:

• 20% travel required
• Must be authorized to work in US / Canada (no visa sponsorship / relocation)

Pay:

Target pay ranges based on Geographic Zones* for Level 5: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
• Zone 3: All other US locations - $145,000 - $200,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

The Senior Manager of Strategic Customer Success will report to the Director of Customer Success, Americas, and lead a team of Strategic CSMs who serve as the primary point of contact for LaunchDarkly’s largest and most critical customers post-sale. The ideal candidate is a people-first leader who is passionate about delivering an exceptional customer experience, brings an innovative approach to Customer Success, and thrives in a fast-paced, high-growth environment. This role is a unique opportunity to shape and lead a team in a growing market at LaunchDarkly, driving both customer success and organizational growth.

Responsibilities:

• Team Leadership and Development: Recruit, lead, and develop a high-performing team of CSMs. Provide ongoing coaching, support, and feedback to help the team grow their skills, deliver strong customer outcomes, and consistently meet or exceed expectations.
• Strategic Strategy and Execution: Partner closely with the GTM ecosystem and other CS teams to build and operationalize Customer Success programs and playbooks tailored to the Strategic customer segment, ensuring alignment with our global CS frameworks.
• Proactive Customer Insight: Enable the team to understand and act early on leading indicators such as onboarding progress, product adoption, risk signals, and expansion potential, in order to reduce churn and drive growth.
• Operational Execution: Bring operational rigor to the team by organizing around key performance metrics, including NDR and expansion, and running regular forecast and pipeline reviews to ensure we deliver against both short- and long-term goals.
• Customer Engagement: Serve as the senior advocate for strategic and high-impact customers. Oversee critical engagements and escalations, and ensure customer needs and insights inform internal decisions. LaunchDarkly is a startup environment, and everyone stays close to customers - one of our core values is “Customers On Speedial.”

About You:

• Leadership: Demonstrated ability to lead and develop high-performing teams.
• Entrepreneurial Spirit: Driven, proactive, and comfortable operating in a highly ambiguous, startup environment.
• Passion for Growth (your own, and your teams): Enthusiastic about continuous learning and personal development. Actively seeks and provides feedback. You consider promoting a team member the best deal you could possibly close! 
• Analytical: Enjoys identifying trends in data and making informed decisions about team and customer outcomes.
• Program Builder: Passionate about building high-impact, customer focused programs. Able to build and execute a project plan, holding stakeholders accountable to a timeline. 
• Sales oriented: You have experience owning a number and want to continue to do so. Customer Success at LaunchDarkly is a commercial function, you should be excited about having commercial responsibility. 
• Problem Solver: Strong critical thinking skills and enjoys solving complex customer problems.
• Team Player: Collaborates well with others, knows when to involve other stakeholders, and proactively keeps others informed.

Qualifications:

• Experience: Minimum of 12 years in a customer-facing role, with at least 3 years in a leadership or team lead position within customer success, account management, or a similar field. 
• Commercial Acumen: Experience owning the renewal process and being accountable for a retention quota. Strong discovery, qualification, and sales skills; training in Command of the Message, MEDDIC, or similar methodologies is preferred.
• Data Orientation: Experience leveraging data to make decisions about talent, team effectiveness, customer programs, etc. 
• Technical Knowledge: Experience working with technical products, preferably within the DevOps space, and interacting with developers or technical personas.
• Project Management: Strong project management skills, with experience holding customers and cross-functional teams accountable to timelines.

Pay:

Target pay ranges based on Geographic Zones* for Level M3:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $152,000 - $210,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,000 - $189,000**
• Zone 3: All other US locations - $129,000 - $178,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year-over-year growth.

Responsibilities:

• Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. 
• Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk-inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. 
• Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices. 
• Prescriptively Sell: You will maintain a pulse on how our customers are tracking against their key goals and outcomes, identifying opportunities for customers to purchase additional products, services, and adopt new features needed for them to maximize the value of our solution.
• Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. 
• Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
• Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts

Qualifications:

• 5+ years in a customer facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
• Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. 
• Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
• Experience working on a technical product ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. 
• Experience with both proactive and reactive customer success motions. 
• We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
• Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
• Zone 3: All other US locations - $145,000 - $200,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

The LaunchDarkly legal team is expanding to support our rapidly growing company. You'll be reporting to the VP Legal, Commercial and joining a small (but mighty) Legal team. You will be asked to leverage your contract negotiation and drafting skills and to collaborate cross-functionally with other teams at LaunchDarkly, all while working in a fast-paced and rapidly changing environment. You will support the Sales organization by drafting, negotiating, and closing commercial transactions for the purchase of LaunchDarkly’s SaaS products. You will also manage a variety of vendor, channel, and partnership contracts. We are building a best-in-class Legal team that is focused on a culture of collective success, excellent customer service, and partnership with the business. The right candidate will be comfortable with the technology required to stay connected to the team and our internal customers across multiple timezones. 

Responsibilities:

• Independently negotiate a variety of customer-related agreements including SaaS agreements, data processing agreements (DPAs), distribution/partner agreements, NDAs, and other transactions relating to the distribution and sale of LaunchDarkly’s products and services. 

• Independently negotiate and manage vendor contracts.

• Provide clear and pragmatic legal advice to non-lawyers on contract terms, including security and data privacy requirements.

• Actively participate in creation and maintenance of contracting resources such as contract templates, playbooks and handbooks.

• Participate in projects to improve internal processes and scale the department, including the development of associated training materials.

• Develop a close working relationship with business stakeholders to facilitate efficient and effective review of agreements and deliver solutions-oriented legal advice across internal functions.

• Educate, counsel, and train business owners and senior management on identified legal, regulatory and compliance risks.

• Assist with implementation and maintenance of a contracts management system.

• Advise and assist with LaunchDarkly’s general legal needs as needed.

• Contribute to a positive team environment.

Qualifications:

• Graduate of an ABA-accredited law school (JD) and bar admission in good standing in your practice jurisdiction.

• 4 years of relevant sales-side transactional experience at a law firm or in-house (some in-house experience preferred), ideally with international exposure.

• Understanding of SaaS contracting models, including data privacy and revenue recognition issues.

• Proven drafting skills with an eye for detail and efficiency in drafting.

• Negotiation skills that include the ability to explain the company positions and policies effectively and succinctly.

• Strong sense of flexibility and ability to use judgment even in ambiguous situations.

• Sense of urgency, with ability to work well under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change within a rapidly growing company.

• A track record of positive collaborative experiences and cross-functional projects.

• Strong internal / external customer service skills.

• Team player with a high level of professionalism and commitment to developing strong relationships with colleagues, internal clients, and teams across the business.

• A love of learning, a curious mind, and a good sense of humor.

Nice to Have: 

• Strong preference for prior experience with a rapidly growing company

• Previous exposure to data security and privacy laws (e.g. GDPR, CCPA)

• Experience in project management of cross-functional initiatives

• Experience using and/or implementing Ironclad 

• Experience using DocuSign, Confluence, and/or Salesforce/CPQ 

Pay:

Target pay ranges based on Geographic Zones* for Level 3: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,000 - $187,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,000 - $168,000**
• Zone 3: All other US locations - $116,000 - $159,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

We are seeking a marketing campaign strategist to help build and scale the Integrated Campaigns function at LaunchDarkly. The Campaign Strategist will lead the tactical execution of all campaigns in market. This role will direct, orchestrate and analyze performance of full-funnel ABM campaigns across multiple channels to generate awareness and demand across prospects and customers. 

The ideal candidate will combine an understanding of ABM and demand generation frameworks, attention to executional details, deep collaboration across marketing, sales, and operations teams, and a desire to help build a critical function from the ground up.

Responsibilities:

• Support the planning, build, and optimization of new logo and customer campaigns that support generation of pipeline and revenue. 
• Plan the promotional elements of all campaigns, that align campaign messaging across channels, including advertising, paid social, nurture emails, webinars, direct mail, and video. 
• Map existing content to campaign needs, and work cross-functionally with content and PMM to influence future content plans. 
• Work closely with channel experts to analyze campaign performance, and recommend optimizations to improve campaign performance. 
• Work closely with sales teams to enable coordinated execution of outreach efforts between teams.
• Work with Revenue Operations to execute repeatable processes across our GTM motion. 
• Work cross-functionally across marketing teams brand, product marketing, creative, content, project management, and marketing operations to ensure seamless execution of campaigns.

Qualifications:

• 5+ years of experience in B2B marketing, demand generation, integrated campaigns, and ABM.
• Proven ability to execute marketing programs that are aligned to strategic business goals and deliver measurable results. 
• Strong understanding of B2B demand gen and ABM frameworks.
• Skilled at leading through influence and alignment across cross-functional stakeholders to drive coordinated campaign execution.
• Experience partnering with Sales, Product Marketing, and Revenue Operations on pipeline generation, acceleration and account engagement strategies.
• Excellent communication and stakeholder management skills, with the ability to convey plans and direction clearly across teams.
• Experience in B2B SaaS or high-growth technology environments strongly preferred.

Pay:

Target pay ranges based on Geographic Zones* for Level 3: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $108,000 - $149,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $97,000 - $134,000**
• Zone 3: All other US locations - $92,000 - $127,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

We are seeking a highly experienced and influential leader to serve as Head of Marketing Business Operations. This role acts as a force multiplier for the SVP of Marketing, owning the execution of the company’s highest-priority marketing initiatives, translating strategy into clear priorities, executable plans, and delivered outcomes. They fill gaps between teams, remove systemic friction, and ensure the company’s highest-priority marketing initiatives are executed at a high standard.

Responsibilities:

• Translate marketing strategy and direction into clear priorities, executable plans, and enterprise-level initiatives
• Drive the company’s most critical marketing initiatives by owning outcomes through cross-functional leaders and holding senior stakeholders accountable
• Act as the integrator across the marketing leadership team, driving alignment, decision-making, and execution across functions
• Lead the annual and quarterly marketing planning process, ensuring alignment to company strategy and revenue goals
• Establish and enforce a consistent operating rhythm (QBRs, monthly reviews, initiative tracking) to improve visibility, accountability, and performance
• Drive executive visibility and transparency into marketing performance, clearly communicating what is working, what is not, and where we are investing to improve outcomes

Qualifications:

• 10-12+ years of experience in B2B marketing strategy, consulting, or GTM/operational leadership roles 
• Demonstrated ability to lead highly complex, cross-functional initiatives with impact across multiple functions or business units
• Strong executive presence with the ability to influence and drive alignment across senior leadership
• Deep understanding of marketing organizations, functions, and performance levers at scale
• Proven ability to operate with high autonomy, exercising sound judgment in ambiguous, high-stakes situations
• Track record of improving organizational effectiveness, speed, and execution quality

Pay:

Target pay ranges based on Geographic Zones* for Level 5: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
• Zone 3: All other US locations - $145,000 - $200,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is seeking a Senior SEO & GEO Marketing Manager to own and drive our organic discoverability strategy across traditional search and AI-powered discovery platforms. This role is responsible for how developer and technical audiences find, research, and engage with LaunchDarkly’s products and content—whether through search engines, AI-generated answers, or emerging coding agent experiences.

This is a senior individual contributor role on the Digital Marketing team, reporting to the Director of Digital Demand Generation. You will set the strategy for SEO and GEO (Generative Engine Optimization), manage execution across agency partners, freelance contributors, and internal stakeholders, and connect organic performance directly to inbound pipeline. The right candidate combines deep SEO knowledge, a strong point of view on how AI is reshaping content discovery, and the project management instincts to keep complex, cross-functional programs on track.

Responsibilities:

• Lead the execution and evolution of LaunchDarkly’s SEO and GEO strategy, improving discoverability, traffic quality, and inbound pipeline across search engines and large language model platforms such as ChatGPT, Claude, Perplexity, and AI coding agents.
• Build and maintain a strategic roadmap for organic growth spanning content strategy, on-page optimization, site structure, link and citation building, and AI discovery.
• Lead content and optimization workflows end-to-end—from identifying opportunities and developing briefs through publication, measurement, and iteration—coordinating across agency partners, freelance writers, and internal teams.
• Partner with product marketing, content, web, and communications teams to translate business priorities into content programs that resonate with developers and technical decision-makers.
• Evaluate how LaunchDarkly appears in AI-generated search results and LLM-powered experiences, and develop strategies to improve our visibility, accuracy, and authority in those environments.
• Establish benchmarks for GEO and LLMO performance, and iterating as the space matures.
• Use analytics platforms including GA4, Google Search Console, Google Tag Manager, Mixpanel, and Salesforce to assess performance, surface opportunities, and advise on the right metrics to track.
• Monitor the competitive landscape, search algorithm changes, and emerging AI discovery trends to keep LaunchDarkly’s approach current and differentiated.
• Provide editorial direction and hands-on writing or editing support when needed to ensure content quality and alignment with SEO and GEO objectives.
• Drive cross-functional alignment on organic priorities, keeping stakeholders informed and programs moving forward with minimal direction.

Qualifications:

• 8+ years of B2B marketing experience with significant ownership of SEO strategy and execution for a developer product.
• Experience marketing to developers or technical SaaS audiences is required, with a demonstrated understanding of how these audiences research, evaluate, and adopt products.
• Proven track record building and scaling SEO programs that drive measurable business outcomes, including inbound leads and pipeline.
• Familiarity with GEO, LLMO, or answer engine optimization approaches—or a strong SEO foundation and clear perspective on how to build toward AI discovery strategies.
• Strong project management skills with experience coordinating agencies, freelancers, and cross-functional teams to deliver complex programs on time.
• Proficiency with analytics and SEO tools including GA4, Google Search Console, Google Tag Manager, and Mixpanel; working knowledge of CMS platforms.
• Ability to write and edit clearly for technical audiences, even if content production is not the primary focus of the role.
• Excellent critical thinking and problem-solving skills, with the ability to make sound decisions from incomplete or evolving information.
• Strong communication and stakeholder management skills; able to translate organic search strategy into language that resonates with marketing, product, and executive audiences.
• Comfortable operating autonomously in a fast-moving environment, setting your own priorities, and balancing strategic planning with day-to-day execution.

Pay: 

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,000 - $187,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,000 - $168,000**
• Zone 3: All other US locations - $116,000 - $159,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job: 

We are seeking a Content Marketing Manager to help build and scale LaunchDarkly’s content engine, creating high-impact content that drives awareness, engagement, and pipeline across technical audiences. This person will plan, create, and optimize content across the full buyer journey, with the goal of driving awareness and preference for LaunchDarkly, progressing buying decisions, and driving retention and advocacy among LaunchDarkly customers.

The ideal candidate has strong editorial and storytelling skills, a deep understanding of technical audiences, a proven ability to collaborate cross-functionally with subject matter experts, and a passion for building a modern, insight-driven content program from the ground up.

Responsibilities:

• Own the end-to-end content strategy across formats, including research reports, long-form guides, blog posts, video, webinars, and interactive content—ensuring consistency in narrative and quality.
• Plan and deliver a cohesive, cross-channel content roadmap in close partnership with Docs, Developer Relations, Product Marketing, Social, and Video teams.
• Write and develop content grounded in a deep understanding of key audiences, especially developers, engineering managers, and buyers/decision-makers. 
• Partner closely with subject matter experts (engineers, PMs, DevRel, executives) to extract insights and translate expertise into high-quality content.
• Create full-funnel content plans, spanning problem discovery (research and insights), solution-oriented thought leadership, product and use case content, and customer stories/case studies.
• Leverage AI tools to mine insights from customer calls, community discussions, product usage data, and support trends to inform content strategy, validate ideas, and scale production—while maintaining high standards for accuracy, originality, and value.
• Build and manage repeatable content workflows that enable cross-functional contributors to participate effectively, including briefing, editing, and review processes.
• Measure and report on content performance across the funnel, tying efforts to business outcomes such as pipeline, product adoption, and customer expansion—not just traffic or engagement.

Qualifications:

• 8+ years of experience in B2B content marketing, with a strong track record of creating content for technical or developer audiences.
• Exceptional writing and editing skills, with the ability to translate complex technical concepts into clear, engaging, and credible narratives.
• Proven experience working cross-functionally with teams such as Product Marketing, DevRel, Docs, and Creative/Video to deliver integrated content programs.
• Demonstrated ability to use AI tools thoughtfully for research, analysis, and content production—paired with strong editorial judgment and commitment to accuracy.
• Experience building full-funnel content strategies and measuring impact on business outcomes (e.g., pipeline, adoption, retention), not just top-of-funnel metrics.
• Excellent communication and stakeholder management skills, with the ability to convey complex ideas clearly across teams.
• Experience in B2B SaaS or high-growth technology environments strongly preferred.

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,000 - $167,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,000 - $150,000**
• Zone 3: All other US locations - $103,000 - $142,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is looking for a Full Stack Engineer to help build and expand Vega, our AI-powered platform that surfaces insights and automates actions across LaunchDarkly products. This is a greenfield opportunity: you'll help evolve Vega from an Observability-focused assistant into a cross-product platform that serves Feature Management customers and powers a new, usage-based SKU.

You'll build the surfaces, APIs, and agent infrastructure that make Vega and the whole Observability platform broadly valuable—enabling capabilities like AI-driven dashboard creation, flag cleanup automation, and sandboxed agent execution. You'll work across the full stack (React/TypeScript UI, Go services, data pipelines) and collaborate closely with product, design, and other engineering teams to shape how AI capabilities land across LaunchDarkly. Additionally, you’ll work on other Enterprise-grade capabilities for the Observability platform to help drive customer activation and success.

What You'll Work On:

• Expand Vega beyond Observability into Feature Management, including the flag cleanup agent as a cross-product capability
• Support enterprise capabilities for the Observability platforms: building data import and export pipelines to connect O11y to other platforms and enabling new customer workflows.
• Build a platform that other teams can contribute to—defining contribution patterns, shared infrastructure, and safe, sandboxed AI agent execution
• Enable dashboard creation via natural language prompts, using existing Vega infrastructure as a foundation
• Consolidate Vega usage into fewer, higher-value surfaces, enabling faster iteration and justifying a usage-based monetization model
• Run experiments to expose Vega to mainstream FM customers across core workflows, measuring adoption and informing monetization
• Partner with product and design to ensure Vega capabilities are intuitive, well-integrated, and impactful for end users
• Contribute to architecture decisions, code reviews, and engineering standards across the Observability and Vega teams

Responsibilities:

• Design, build, and ship full-stack features across the Vega platform (UI, APIs, backend services, and agent infrastructure)
• Own features end-to-end: from prototype and API design through production rollout and iteration
• Collaborate cross-functionally with product managers, designers, and engineers across Observability and Feature Management
• Participate in architecture discussions and technical design reviews, contributing to sound trade-off decisions
• Write well-tested, maintainable code and promote best practices for quality, observability, and reliability
• Mentor teammates and contribute to a collaborative, high-trust engineering culture
• Participate in on-call rotations and take ownership of production reliability for your features

About You:

• 3+ years of professional software engineering experience, with a track record of shipping production-quality full-stack features
• Proficiency across the full stack—comfortable in TypeScript/React on the frontend and Go (or similar) on the backend
• Experience building or integrating LLM-powered features, agents, or AI-driven workflows
• Strong product instincts: you care about user experience and can translate ambiguous requirements into clean, well-scoped solutions
• Collaborative and communicative—you work well across teams and functions, and you're comfortable navigating ambiguity
• Familiarity with LaunchDarkly, feature flagging, or observability tooling is a plus
• Experience with usage-based product surfaces, experimentation platforms, or developer tooling is a plus

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is looking for someone to join our small-but-mighty docs team. This is a high-impact role for a mid-senior individual contributor. The docs team sits in the Technology org with our peers in Product, Engineering, and UX. This position reports to the technical writing manager.

In this role, you'll partner closely with another writer to support the docs needs of our AI Configs product. In addition to working with AI Configs, you’ll contribute docs for our SDKs and API, as well as other technical content. This is a fast-paced role, but you’ll have a strong, healthy team to support you as we work together to write and ship some of the best docs around.

This role is on the “technical” end of “technical writer.” You may have been a software developer or other kind of engineer, or you may have a CS or other technical degree. But you’re not just a technical hire–if you’re a good fit for this role, you’ll care deeply about the power of the written word and what makes a great reader experience. You’ll be a motivated self-starter who is able to collaborate cross-functionally, give and receive feedback gracefully, and always wants to learn something new.

This is a fully remote position. US-based applicants are welcome to apply. There may be opportunities to travel to the San Francisco Bay Area or other US locations for team events.

Responsibilities:

• Write, edit, maintain, and improve the LaunchDarkly product, API, and SDK documentation, including procedure-based feature documentation, use-case-driven narrative guides, and technical topics sourced from engineering contributors.

• Work with product managers, developers, and designers to write and edit documentation for new features.

• Work with the docs team to scope, plan, and implement upgrades and content improvements to the docs site.

• Work with support, developer advocates, and customer success to address customer pain points with documentation updates and improvements.

• Respond to feedback on existing docs in a timely, effective manner.

Qualifications:

• You must have very strong writing and editing skills.

• You must have 5+ years of technical writing experience and/or a degree in a tech field or related industry. Don’t panic about this part–your experience is more important than any specific job title or degree you’ve held.

• You must have a strong technical background, possibly as a software developer.

• You’re excellent at distilling technical and UX requirements into documentation plans and deliverables. You do not need an outline handed to you–you can take your notes from a team meeting and act on them on your own.

• You’re great at owning the docs for a product or feature from kickoff to publication.

• You’re a strong communicator who’s able to balance multiple priorities and speak proactively if you need more of something or less of something else.

• You’re equally strong working on your own or in a friendly, collaborative team.

• You must be comfortable working with Markdown and/or HTML, Git, GitHub, common CI/CD tools, and workflows based in version control tools.

• Familiarity with AI-based code and content management tools, like Copilot, Cursor, and Claude Code is a plus.

• Proficiency in any programming language is a plus.

Pay:

Target pay ranges based on Geographic Zones* for Level 4:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $136,500 - $187,660**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $122,800 - $168,850**
• Zone 3: All other US locations - $116,000 - $159,500**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

As a Backend Engineer on LaunchDarkly’s AI Configs team, you'll build critical systems such as the web application that customers interact with on a daily basis and distributed systems that power AI evaluations at scale. These systems enable customers to control, monitor, and optimize their GenAI functionality. You’ll primarily work in Go and Python, and will work directly with other technologies and tools such as AWS, CockroachDB, and Datadog.

LaunchDarkly’s AI Configs team is on a mission to manage the complete software development lifecycle for GenAI features, from configuring to benchmarking to observing and beyond. This team has a huge opportunity ahead of it; we're growing fast and we need your help writing the next chapter in our story.

Responsibilities:

• Build and maintain scalable backend services and APIs that power the AI Configs product

• Collaborate with internal stakeholders, including product managers, designers, and other LaunchDarkly engineering teams, to understand real-world challenges and improve GenAI workflows using our own platform.

• Continuously optimize the performance, reliability, and scalability of backend systems

• Participate in architecture and design discussions, offering thoughtful input and collaborating with senior engineers to identify tradeoffs and make well-informed decisions

• Keep up-to-date with the latest developments in the AI field and in software development best practices

• Take ownership of code in production, participate in on-call rotations, and help improve the reliability and maintainability of our systems over time.

Qualifications:

• 2-4 years of experience with server-side programming languages (e.g. in Java / Scala, Ruby, Python, Golang)

• Willingness to work 2 days per week in our Oakland, CA office for mentorship and learning purposes. 

• Hands-on experience building GenAI features or working with Large Language Models (LLMs), either through direct model integration or leveraging AI APIs like OpenAI, Google Cloud AI, or AWS Bedrock.

• Understanding of prompt engineering, fine-tuning models, or deploying AI services in production environments.

• Experience with designing, implementing, and maintaining RESTful APIs

• Experience writing production-ready code with emphasis on quality and maintainability

• Experience with distributed systems or data ingestion

• Strong computer science fundamentals

• Committed to working in a communicative, collaborative environment

• Comfortable navigating ambiguous challenges in a rapidly evolving domain, and excited about staying at the forefront of AI advancements

• Strong sense of ownership and accountability for delivering impactful solutions

• Proven ability to work closely with Product and Design teams to define requirements for new features in a fast-paced iterative environment

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

LaunchDarkly is hiring a player/coach partnerships leader to rebuild and scale our global partner ecosystem across GSIs/SIs, Cloud, VARs, and Technology Partners. This leader will build and launch our Partner Program, stand up and operationalize PRM, and define GSI/SI service offerings that extend the LaunchDarkly platform while working cross‑functionally to maximize impact.

You will:

• Lead a small, high-output partnerships team while personally owning a subset of top partners and initiatives.
• Redesign our partner program (tiers, incentives, give/gets) to reflect our multi-product portfolio and FY27+ growth strategy.
• Drive implementation and adoption of a PRM platform integrated with Salesforce.
• Establish a repeatable model for  service packaging with GSIs/SIs (implementation, modernization, AI/DevOps transformations) in partnership with Professional Services.
• Align with Sales, Product, Finance, Marketing, and RevOps so partner motions are embedded in core GTM, not run in parallel.

Responsibilities:

• Lead as a player/coach
• Manage and develop a lean partnerships team while carrying direct executive relationships with a focused set of strategic partners.
• Set operating rhythms: Partner QBRs, joint business plans, pipeline reviews, and internal partner councils.
• Define and report on partner-sourced and partner-influenced pipeline and ARR, by region and segment.
• Restructure / relaunch the partner program and PRM rollout
• Own the redesign of the LaunchDarkly Partner Program for Services/SI, Resell/VAR, Cloud, and Technology/ISV partners.
• Define clear tiers, requirements, benefits, and incentives (discounts/margins, referral fees, MDF, certifications).
• Work with Finance, Legal, and RevOps to codify commercial models, agreements, and governance.
• Partner with Marketing and Enablement to deliver a simple, well-documented program understood by sellers and partners.
• Lead selection (if needed), implementation, and rollout of a PRM platform integrated with Salesforce, Skilljar, Saleshood.
• Partner with RevOps and Sales Enablement to drive training, playbooks, and dashboards that make PRM part of everyday workflows.
• Develop GSI/SI service packages and delivery motions
• In collaboration with Professional Services, Customer Success, and Product, define a small set of standard services offerings for GSIs/SIs (e.g., release modernization, feature flag adoption, experimentation on Snowflake, AI/GenAI SDLC, observability/Guardian).
• Co-design and pilot offerings with a shortlist of priority GSIs/regional SIs, validate pricing and scope, and codify repeatable GTM plays.
• Clarify subcontracting vs. referral motions, including economics, sales compensation impacts, and customer experience guidelines.
• Build a partner enablement path (certifications, playbooks, demo access) so partners can independently sell and deliver LaunchDarkly-based services.
• Drive cross-functional alignment with constrained resources
• Work directly with Sales Leaders to embed partners across LaunchDarkly’s account base, maintaining a consistent cadence across leadership forecasts, sales QBRs and other engagement opportunities. 
• Collaborate with Product and Solutions/Architects on joint solutions, integrations, and specialization areas (DevOps, AI, observability, experimentation).
• Work with Finance and Deal Desk on partner economics, marketplace transactions, and approvals that balance growth and margin.
• Coordinate with Marketing, Field & Events, and Partner Marketing on a focused calendar of high-impact co-marketing and field plays, not a long tail of one-offs.
• Use clear prioritization frameworks (Tier A accounts, top partners, highest ROI plays) to protect the team from fragmentation.

Qualifications:

• 15+ years in B2B SaaS partnerships, including meaningful experience with Services / SI / GSI partners.
• 7+ years leading partnerships teams with a proven player/coach profile (hands-on partner ownership plus people leadership). 
• Demonstrated success rebuilding or relaunching partner programs (tiers, incentives, agreements, operations).
• Hands-on ownership of PRM and partner data models, including deal registration and attribution in Salesforce.
• Direct experience designing or scaling GSI/SI services offerings and motions (subcontracting, referrals, co-delivery).
• Track record of delivering partner-sourced and partner-influenced revenue and compressing deal cycles through co-sell.
• Strong cross-functional leadership: you have driven complex initiatives across Sales, Product, Finance, Marketing, Legal, and RevOps.
• Experience in DevOps, developer tools, observability, or AI/ML ecosystems.
• Prior experience or ownership of hyperscaler or data platform partnerships (e.g., AWS, Snowflake, Databricks) and marketplace motions.
• Experience with Corporate Development initiatives at past companies and with partners.
• Familiarity with LaunchDarkly or other feature management / experimentation platforms.

Pay:

Target pay ranges based on Geographic Zones* for Level M5: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $269,000 - $370,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $242,000 - $333,000**
• Zone 3: All other US locations - $229,000 - $314,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

Software powers the world, and LaunchDarkly empowers all teams to deliver and control the best software. As an Infrastructure Engineer on the IDE team, you'll help us build, automate, and improve the systems that keep LaunchDarkly running at scale.

Our platform serves over twenty trillion feature flags daily across a global AWS footprint. The IDE team owns the infrastructure layer — networking, compute, CI/CD, databases, observability — and we're looking for someone who wants to make that layer increasingly self-service and automated. You'll write software that replaces manual processes, build tools that help other engineers move faster, and contribute to a culture where operational toil is treated as a bug to be fixed, not a fact of life.

As part of our you-build-it-you-run-it culture, all engineers participate in an on-call rotation.

Responsibilities:

• Automate infrastructure provisioning, deployment, and operational workflows

• Build and improve internal tools and platforms that make other engineers more productive

• Manage and evolve our AWS infrastructure using Terraform

• Participate in on-call rotations and turn incident patterns into permanent fixes

• Collaborate with product engineering teams to understand their infrastructure needs and reduce friction

• Identify repetitive operational work and replace it with software

Qualifications:

• 4+ years of professional software engineering experience

• Familiarity with AWS (you've used it; you don't need to have memorized every service)

• You write code to solve problems — not just configuration, but actual software when the situation calls for it

• You're curious about how things work and willing to learn new tools quickly

• A commitment to working in a communicative and collaborative environment

• You hold yourself and others to a high bar when working with production systems

• You value code quality, automated testing, and engineering best practices

Nice to have (but not required):

• Experience with Terraform or similar Infrastructure-as-Code tools

• Experience with CI/CD systems (GitHub Actions, Jenkins, etc.)

• Familiarity with containers and Kubernetes

• Experience with observability tools like Datadog

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

As an SDK Engineer on LaunchDarkly’s AI Configs team, you'll build the primary touchpoint that our customers interact with on a daily basis. You’ll drive the development of the SDK that enables customers to control, monitor, and optimize their GenAI functionality. You’ll primarily work in Python and Typescript, but you’ll also be exposed to other languages in LaunchDarkly’s stack. When working on our SDKs, you’ll contribute to much more than thin client wrappers. Our SDKs are feature-rich agents with strong emphases on performance, concurrency, and resiliency – all while following idiomatic practices for their tech stack.

LaunchDarkly’s AI Configs team is on a mission to manage the complete software development lifecycle for GenAI features, from configuring to benchmarking to observing and beyond. This team has a huge opportunity ahead of it; we're growing fast and we need your help writing the next chapter in our story.

Responsibilities:

• Contribute to the development of our open-source AI SDKs, including implementing new features and keeping up-to-date with the latest development practices

• Collaborate with our engineering and product teams to drive the implementation and release of major features

• Drive key improvements to key developer experience touch points within the SDK

• Actively maintain our open-source repositories

• Identify areas of improvement and advocate for best practices

• Have an active voice in shaping both technology and product decisions

Qualifications:

• Demonstrable experience building libraries and packages used by other developers

• 5+ years experience with Python and Typescript

• Experience working with AI SDKs such as the OpenAI and Vercel AI SDKs

• Strong computer science fundamentals

• Committed to working in a communicative, collaborative environment

• Self‐starter and problem solver, willing to solve difficult problems and work independently when necessary

• Strong testing background: experience building unit, integration, load tests, and benchmarks

• Experience writing production-ready code with emphasis on quality and maintainability

• Experience contributing to open-source software

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization, helping customers decouple deploy from release to enable rapid, reliable, and safe software delivery. As a key member of the Revenue team, you will apply your technical expertise to guide customers through transformative implementations of LaunchDarkly, acting as a trusted advisor throughout their journey.

As a Staff Solutions Architect - AI, you will lead strategic engagements focused on helping customers adopt and operationalize AI-powered applications and platforms using LaunchDarkly. This includes supporting use cases such as feature-gated AI rollouts, safe experimentation with LLM-driven systems, AI governance, and progressive delivery of agentic workflows.

In this role, you will work closely with engineering, platform, and AI leaders to help them integrate LaunchDarkly into modern AI architectures, ensuring AI systems are released safely, observed continuously, and optimized through experimentation.

LaunchDarkly’s Services team is recognized as best-in-class among our peers. We are rapidly growing, deeply invested in, and central to the company’s strategic vision. You’ll be part of a high-impact organization redefining how teams ship software and AI-powered products at some of the world’s most innovative companies across Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment.

As a Staff Solutions Architect, you won’t just implement a product-you’ll drive organizational change. You’ll help customers establish best practices for AI delivery, experimentation, and governance, enabling them to move fast without compromising safety or reliability.

Responsibilities:

• Lead complex Professional Services engagements focused on AI-enabled and traditional software delivery, aligning customer goals with LaunchDarkly best practices.
• Partner with customers to design and implement feature management strategies for AI systems, including LLM-powered applications, agentic workflows, and internal AI platforms.
• Advise customers on safe rollout patterns for AI, such as progressive exposure, guardrails, kill switches, and experimentation for model behavior and prompts.
• Support customers building and operating chatbots, copilots, and agent-based systems, helping them integrate LaunchDarkly into inference-time and workflow-level decisions.
• Apply a consultative approach to understand customer architectures, gather detailed requirements, and influence key technical and organizational decisions.
• Act as a trusted technical advisor to engineering, platform, DevOps, and AI leaders.
• Identify and resolve technical obstacles that hinder value realization, particularly in complex, distributed, or AI-driven systems.
• Establish yourself as a subject matter expert on LaunchDarkly and emerging AI delivery patterns, continuously evolving your expertise as the landscape changes.
• Advocate for customers by synthesizing feedback and collaborating with Product and Engineering teams to shape future AI-related capabilities.

About You:

• You are a self‐starter and excited to take on hard problems. 
• You are passionate about helping customers and have a strong sense of ownership.
• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
• You have a technical background and are interested in a customer-facing role.
• You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.

Qualifications:

• 10+ years of experience in enterprise software, platform engineering, or solutions architecture roles.
• Strong hands-on technical background with a consultative, customer-focused approach.
• Experience implementing and advising across the full software development lifecycle in enterprise environments.
• Proficiency in one or more modern programming languages, including Python, Java, JavaScript/Node.js, Go, or similar.
• Experience working with low code/no code solutions i.e. Claude Code, Cursor, Retool etc
• Experience working with AI/ML-enabled systems, such as:
• Large Language Models (LLMs)
• Prompt-driven or agentic workflows
• Chatbots, copilots, or conversational interfaces
• Model or prompt experimentation and evaluation
• Familiarity with AI development tooling and datasets, including Python-based data workflows.
• Understanding of Model Context Protocol (MCP) or similar approaches to tool-augmented or agent-based AI systems (or strong interest in learning).
• Ability to guide customers in DevOps, CI/CD, and modern release practices, including experimentation and progressive delivery.
• Experience leading teams through development or platform transformations.
• Ability to synthesize large amounts of information and provide prescriptive technical recommendations.
• Proven ability to manage multiple concurrent engagements while prioritizing effectively.
• Experience in both pre-sales and post-sales customer engagements.
• Experience with LaunchDarkly or other feature management / experimentation platforms.
• Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP).
• Experience working with Linux, containers, and virtualized environments.
• Open to 20% travel

Pay:

Target pay ranges based on Geographic Zones* for Level P5: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $187,000 - $257,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $168,000 - $231,000**
• Zone 3: All other US locations - $158,000 - $218,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

About the Job:

We are looking for a talented individual to join the Core Data Science team at LaunchDarkly – a small but mighty team responsible for core methodology within our product line. 

Our remit includes:

1. Ensuring the statistical rigor and validity of our products

2. Developing new techniques to bring value to our users

3. Advocating for technically-sophisticated personas in our product development process

4. Raising the bar for data-driven decision making within our products

Many of the products at LaunchDarkly are inherently statistical – experimentation and release guardian especially. The value of these products is fundamentally tied to their statistical characteristics. Therefore, the work of the Core DS team is critical to ensuring that our users get the most out of these features.

What you’ll do as a member of Core DS

Broadly, you’ll work cross-functionally with all areas of the team from engineering, design, and product.

Your core partners are the engineering team. You’ll be expected to do basic research on how features should be designed to satisfy certain statistical guarantees or performance expectations, create reference implementations or advise engineers on implementation details for production features, and occasionally get your hands dirty with production code.

You will also be an extremely valuable resource to our design and product teams. You can expect to be involved in most product decisions to help size and scope projects with a technical bent, and frequently contribute to design discussions when a technical eye is needed.

Finally, you’ll hold the torch for making data accessible and useful for everyone on the team. You’ll help create and tweak team metrics, pull and refine the queries for computing those metrics, and steward the processes and tooling for surfacing those to the team so that we everyone can be more data-driven.

Responsibilities:

1. Ensuring the statistical rigor and validity of our products

2. Developing new techniques to bring value to our users

3. Advocating for technically-sophisticated personas in our product development process

4. Raising the bar for data-driven decision making within our products

Qualifications:

• Experience: 3+ years in industry

• Technical Expertise: Masters or PhD in Statistics or a related field, or 3+ years experience specifically in online experimentation

• Communication: Excellent written and verbal communication skills. Ability to clearly articulate technical ideas and trade-offs to both technical and non-technical audiences.

• Bias for Action: A pragmatic and iterative approach to engineering that emphasizes incremental progress and continuous delivery.

Pay:

Target pay ranges based on Geographic Zones* for Level 2:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $121,800 - $167,530**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $109,700 - $150,810**
• Zone 3: All other US locations - $103,600 - $142,450**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

We are looking for a talented Senior Solutions Engineer at LaunchDarkly. You will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus.

Responsibilities:

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
• Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
• Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
• Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
• Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
• Respond to RFPs, and manage technical environments to support enterprise sales motions.
• Translate complex client requirements into scalable, sustainable, and technically sound solutions.
• Represent LaunchDarkly at industry events and customer engagements through travel as needed.

Qualifications:

• 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
• Experience in areas such as the SDLC, cloud architecture, or DevOps.
• Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure  & Google Cloud).
• Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions.
• Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus

SPECIFIC REQUIREMENTS 

• 30% travel required (within your assigned region)

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $214,000 - $295,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,000 - $265,000**
• Zone 3: All other US locations - $182,000 - $251,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

About the Job:

LaunchDarkly is specifically looking for product oriented, customer focused, sales-oriented individuals to play a significant role in the expansion of our Mid Market Account Executive team. This role will work directly with a manager, sales engineers, and other resources to help customers successfully test, purchase, and adopt LaunchDarkly. Intelligent, creative, and fun individuals with a strong work ethic are who we want to build this team with.  You will be responsible for both net new acquisition and expansion of current customers.

Responsibilities:

• Qualify and convert inbounds leads at a rapid pace

• Successfully prospect into ICP target accounts

• Articulate and sell the value of LD”s platform subscriptions

• Prepare for and run discovery sessions with new prospects to articulate LaunchDarkly’s core use cases and the value of the usage based pricing model

• Gain an understanding of third party architectures (AWS, Azure, GCP) to accurately position and price our usage based model

• Customize and deliver demos with the Solutions Engineering team

• Run a proof of concept for prospects

• Own, build and develop the relationship with existing customers, demonstrating product usage and capabilities and developing new opportunities

• Develop new opportunities from our existing customers

• Consistently hit revenue targets

• Educate, evangelize, and guide our customers through a successful adoption of LaunchDarkly

• Deliver customer feedback for our product and engineering teams

• Maintain up-to-date knowledge of our product and processes

• Keep all data in tools up to date; SFDC, Aviso, Outreach

• Accurately forecast sales targets on a weekly, monthly, quarterly basis

Qualifications:

• 2+ years of full cycle sales experience

• Have a proven track record of hitting or exceeding quota

• Be an exceptional written and spoken communicator

• Be highly organized & autonomous

• Be comfortable and energized operating in a fast moving organization

• Entrepreneurial and self-motivated

• Enthusiastic about learning and growing at LaunchDarkly

• Intellectually curious and ambitious

• Knowledge or experience in the developer tool space a plus

• Experience selling to mid-market companies a plus

Pay:

Target pay ranges based on Geographic Zones* for Level P3:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $133,000 - $182,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $119,000 - $164,000**
• Zone 3: All other US locations - $113,000 - $155,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization, helping customers decouple deploy from release to enable rapid, reliable, and safe software delivery. As a key member of the Revenue team, you will apply your technical expertise to guide customers through transformative implementations of LaunchDarkly, acting as a trusted advisor throughout their journey.

In this role, you will lead strategic engagements with our customers and partners, helping them accelerate software development and adopt modern release practices that reduce risk and improve velocity. You’ll educate teams on how to maximize the value of LaunchDarkly, championing best practices that foster long-term success and excitement for building great software.

LaunchDarkly’s Services team is recognized as best-in-class among our peers. We are rapidly growing, deeply invested in, and central to the company’s strategic vision. You’ll be part of a high-impact organization that’s redefining software delivery at some of the world’s most innovative companies, spanning industries like Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment.

As a Solutions Architect, you won’t just implement a product. You’ll drive organizational change. You'll work closely with engineering and DevOps leaders to establish centers of excellence and embed modern release strategies that unlock true software agility. This is a unique opportunity to make a measurable impact, grow your career, and be part of a team at the forefront of Release Excellence.

Responsibilities:

• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.

• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.

• Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.

• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.

• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.

• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.

• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.

About You:

• You are a self‐starter and excited to take on hard problems. 

• You are passionate about helping customers and have a strong sense of ownership.

• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.

• You have a technical background and are interested in a customer-facing role.

• You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.

Qualifications:

• You have 5+ years of experience in enterprise software.

• You have a hands-on technical background with a consultative approach.

• You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment. 

• You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP,  NodeJS, Ruby, Rails, iOS, or Android.

• You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices. 

• You have delivered on teams through development process transformation.

• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.

• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.

• Experience with experimentation and mobile.

• You have served as a consultant for customers in the past

• You have performed in both a pre-sales and post-sales capacity

• Experience with LaunchDarkly or other feature management platforms.

• You have worked with the services of one of the major cloud providers (AWS, Azure, GCP). 

• You have worked with Linux, Containers, and Virtual Machines.

Specific Requirements:

20% travel required 

Pay:

Target pay ranges based on Geographic Zones* for Level P4:  

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $167,000 - $229,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $150,000 - $206,000**
• Zone 3: All other US locations - $141,000 - $195,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.