About the Job:

LaunchDarkly is seeking a unique combination of someone who can deliver exceptional technical enablement and build the AI systems that scale it.

This role sits at the intersection of technical enablement and agentic workflows. You will own the technical enablement program for our Solutions Engineering organization, as well as partner closely with Solutions Architects to ensure technical fluency across the org. In parallel, you will design and deploy AI-powered systems that improve field effectiveness, reduce manual effort, and transform how enablement is delivered.

Success in this role requires operating as an AI-native practitioner, embedding AI into how you work, how enablement is delivered, and how the field engages. You will deliver high-impact programs while continuously evolving them into scalable, intelligent systems.

Responsibilities:

• Own Technical Enablement
  • Own the design and execution of technical enablement for Solutions Engineering, including onboarding, product launches, competitive positioning, and skills development
  • Deliver high-impact live, virtual and on demand training, certifications, and workshops
  • Define competency frameworks and partner with leadership on team development
  • Expand technical fluency across the broader GTM organization where relevant
  • Measure and improve readiness through clear performance metrics
• Build Agentic Enablement Systems
  • Design and deploy AI workflows and agents that support technical sellers in their daily workflows (e.g., discovery prep, demo support, objection handling, knowledge retrieval)
  • Systematically automate repeatable enablement activities to improve scale and consistency
  • Partner cross-functionally to prioritize, launch, and drive adoption of AI-powered field solutions
• Scale Enablement Through AI
  • Identify and implement high-impact AI use cases across content, operations, and program delivery across the enablement team 
  • Build agents and shared workflows that increase leverage across the team and teach team how to use and replicate so capability grows
  • Own the AI structure and foundation that ensures effective, consistent, scalable solutions across the team
  • Model AI-native ways of working and help others adopt them
• Drive Cross-Functional Impact
  • Collaborate with GTM, Product, PMM, RevOps, and Field Operations to align enablement with business priorities
  • Represent technical field needs in roadmap and prioritization discussions
  • Manage programs end-to-end, from scoping through execution and iteration
  • Play an active role in GTM operating rhythms, including COE reviews, QBRs, and leadership updates

About You:

• Equally strong as a technical educator and a systems builder
• Motivated to replace manual work with scalable, AI-driven solutions
• Structured thinker who brings clarity to complex, ambiguous problems
• Collaborative and effective at working across teams without formal authority
• Proven innovator who experiments early and scales what works

Qualifications:

• 8+ years in a SaaS technical GTM role (e.g., Solutions Engineering, Solutions Architecture, Technical Sales, or Enablement)
• Experience delivering technical training and enablement programs for field teams
• Hands-on experience building AI-driven tools, agents, or automations with real-world usage
• Strong technical fluency, including the ability to read and debug code
• Experience with modern AI tooling (e.g., Relevance AI, Claude, LangChain)
• Deep understanding of the technical sales lifecycle and field engagement models
• Familiarity with value-based selling methodologies (e.g., MEDDPICC, Force Management)
• Experience with common GTM tools (e.g., Salesforce, Gong, Highspot, Outreach)
• Strong program management and execution skills

Nice to Haves: 

• Programming experience (Python or JavaScript)
• SQL for data analysis and workflow troubleshooting
• Familiarity with LaunchDarkly or similar developer-focused platforms
• Background in high-growth developer tools, API-first, or AI/ML companies

Why This Role Matters:

This role will shape how technical enablement is delivered and scaled at LaunchDarkly—combining hands-on program execution with the systems that make it more effective over time.

Pay:

Target pay ranges based on Geographic Zones* for Level 5:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $152,000 - $210,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $137,000 - $189,000**
• Zone 3: All other US locations - $129,000 - $178,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job: 

LaunchDarkly is in the middle of a category shift - from feature management to the AI control plane: the governance layer between AI-generated code and safe production deployment. Every enterprise we talk to has the same problem - their engineers are shipping AI-assisted code faster than their release governance, observability, and experimentation processes can keep up. We're the answer to that.

As a Senior Solutions Engineer in EMEA, you'll be on the front line of that shift. You'll partner with Account Executives to win and expand strategic enterprise accounts, lead technical evaluations, and build champions inside customers who genuinely change how they ship software. This isn't a demo-monkey role - it's a role for SEs who want to sit across from CTOs, Heads of Platform, and Heads of AI and have a meaningful conversation about where their business is going.

Responsibilities:

• Be a Trusted Advisor:
  • Partner with AEs to qualify, develop, and close strategic enterprise deals
  • Bring a perspective - challenge customers to think bigger about what's possible, with insight on where the industry is heading
  • Translate complex technical capability into business outcomes that resonate with both engineers and executives
• Champion Building & Customer Relationships:
  • Build deep relationships with technical and business stakeholders so they advocate for LaunchDarkly when you're not in the room
  • Stay connected through on-site visits, working sessions, and continuous discovery
  • Use our London office as a hub for in-person customer workshops, exec sessions, and team collaboration (typically 1-2 days a week)
• Technical Validation & Proof of Value:
  • Lead high-impact demos and POVs that don't just tick a box - they make customers want to buy
  • Own evaluation end to end: success criteria, executive alignment, commercial clarity, and timelines
  • Build solutions that demonstrate clear, measurable business impact
• Stay Sharp & Be the Expert:
  • Stay ahead of where software delivery is going - AI-assisted development, governance, experimentation, progressive delivery, and the platform engineering shift
  • Own the technical conversation across audiences - from staff engineers to CIOs
• Collaboration & Feedback:
  • Advocate for customers - your insights shape the roadmap
  • Work cross-functionally with Sales, CS, Product, Engineering, and Professional Services
• Travel & On-Site Engagement:
  • Up to 35% travel, primarily across EMEA, for customer workshops, deal closings, and industry events

About You:

• Curious about AI, in and out of work: The best SEs we've hired recently are the ones already experimenting with AI tooling for fun - building side projects, automating their own workflows, playing with agentic systems. We're not looking for AI researchers. We're looking for people who are genuinely interested in where this is going and want to bring that curiosity into customer conversations.
• Champion Builder: You enjoy building strong relationships and creating internal advocates. You know that the best deals are won through the people inside the customer, not the slides you bring.
• Drive & Ownership: You don't wait to be asked. You see what needs to be done and you do it.
• Business Acumen: You can position LaunchDarkly as a strategic enabler, not a tool. You connect technology to revenue growth, competitive advantage, and operational efficiency.
• Humble, Hungry, Smart, Energetic:
  • Humble - collaborative, feedback-seeking, team-first
  • Hungry - self-motivated, goes the extra mile, closes big deals
  • Smart - reads the room, tailors the message, connects with any audience
  • Energetic - brings urgency and momentum
• Coachable: You seek feedback and apply it. You learn quickly across new tech, new methodologies, and new customer contexts.
• Technical Expertise:
  • Modern software delivery - Solid understanding of CI/CD, feature flags, progressive delivery, and platform engineering
  • AI-assisted development - Familiarity with how engineering teams are using tools like GitHub Copilot, Cursor, and Claude Code, and the governance challenges that creates
  • AI/ML workflows (nice to have) - Exposure to model deployment, inference services, prompt engineering, or AI application architecture
  • Hands-on technical skills - You can design and lead technical demos, workshops, and POVs without an engineer holding your hand
• Sales Experience & Methodology:
  • Comfortable with MEDDPICC, Command of the Message, or similar structured frameworks
  • Experience selling into FTSE 100, FTSE 250, or large enterprise environments
  • Proven ability to drive $1M+ deals and build compelling business cases

Qualifications:

• 8+ years in technical sales or solutions engineering, selling complex enterprise SaaS
• Track record of leading POCs, POVs, and world-class demos
• Experience with structured sales methodologies (MEDDPICC, CoM, or similar)
• Strong technical and business communication skills
• Willingness to travel up to 35%
• Based in or able to commute to London 1-2 days per week

Preferred: 

• Experience selling adjacent categories - dev tools, observability, experimentation, AI infrastructure, platform engineering
• Programming and cloud expertise - proficiency in one of LaunchDarkly's supported languages (Java, .NET, Go, JavaScript/Node, Python, PHP, Ruby, iOS, or Android) and container tech (Docker, Kubernetes)
• Enterprise sales experience in $1M+ blue-chip environments
• Personal interest in AI - side projects, experimentation, and a point of view on where the industry is heading

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job: 

We’re looking for a driven, customer-focused sales professional to join our Corporate Account Executive team at LaunchDarkly. In this role, you’ll manage the full sales cycle, partnering with sales leadership, solutions engineers, and cross-functional teams to guide corporate customers across EMEA through evaluation, purchase, and successful adoption of LaunchDarkly.

If you thrive in a fast-paced, consultative sales environment, have experience selling to small and mid-sized companies, and are eager to make an impact, we’d love to meet you.

Responsibilities:

• Outbound Pipeline Development. Proactively prospect into and qualify ICP target accounts across the EMEA region.
• Discovery & Value Alignment. Lead discovery sessions to understand customer goals and challenges. Articulate LaunchDarkly’s core use cases and demonstrate the value of our usage-based pricing model.
• Solution Presentation & Demos. Partner with Solutions Engineers to customise and deliver impactful demos. Lead proofs of concept that showcase measurable value to customers.
• Customer Relationship Management. Build strong relationships with prospects and existing customers. Identify and develop new opportunities within existing accounts. Educate and guide customers through the adoption of LaunchDarkly.
• Collaboration & Enablement. Work closely with internal teams, including customer success, support, and product to ensure customer needs are met. Deliver customer insights and feedback to influence product direction.
• Forecasting & Reporting. Maintain accurate data in Salesforce and sales tools. Provide consistent, reliable forecasting on a weekly and monthly basis. Meet or exceed quarterly revenue targets.

About You:

• Proven Sales Success. Strong track record of exceeding quota in a SaaS sales environment.
• Consultative Selling Skills. Skilled in running discovery, managing multiple stakeholders, and selling value-based solutions.
• Self-Starter & Organized. Highly motivated, disciplined, and able to manage multiple priorities independently.
• Customer-Centric Mindset. Passionate about understanding customer challenges and delivering solutions that drive outcomes.
• Collaborative & Curious. Team-oriented, intellectually curious, and eager to grow your career at LaunchDarkly.

Preferred Experience

• 1+ years of success in a closing role within SaaS sales. (Or, have a proven track record of hitting or exceeding quota)
• Experience selling to corporate or SMB customers.
• Technical Aptitude. Familiar with cloud environments (AWS, Azure, GCP) and comfortable discussing technical architectures. Familiarity with developer tools or DevOps solutions is a plus.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

As a Senior Solutions Engineer, you will be the technical partner to Account Executives, helping LaunchDarkly land and expand enterprise customers across the Singapore Market

You will guide technical discovery, deliver compelling demonstrations, lead proof-of-value engagements, and help customers understand how LaunchDarkly enables safer, faster software delivery. This role combines deep technical expertise with strong business acumen and the ability to translate complex technology into real business outcomes.

You’ll work closely with engineering leaders, architects, and DevOps teams at large enterprises to help them modernize their software delivery practices.

Responsibilities:

Partner with Sales to Win Enterprise Deals

• Work closely with Account Executives to qualify opportunities and develop technical account strategies.
• Help customers understand how feature management and progressive delivery can transform software delivery.
• Participate in complex enterprise sales cycles and help secure technical wins.

Lead Technical Discovery and Solution Design

• Engage with engineering leaders, platform teams, and architects to understand their software delivery challenges.
• Design solutions that demonstrate how LaunchDarkly integrates into modern development environments.
• Align technical solutions with customer business objectives.

Deliver High-Impact Demos and Proof of Value

• Conduct compelling product demonstrations that highlight real customer value.
• Lead technical evaluations including proof-of-concepts, workshops, and hands-on trials.
• Guide customers through the evaluation process and ensure successful outcomes.

Build Champions and Trusted Relationships

• Develop strong relationships with both technical and business stakeholders.
• Enable customer champions who can advocate for LaunchDarkly internally.
• Support customers throughout the evaluation process and beyond.

Be a Technical Thought Leader

• Stay up to date on trends in DevOps, CI/CD, feature management, AI-driven development, and modern software architecture.
• Confidently communicate technical and business value to a range of audiences from developers to executives.

Collaborate Across Teams

• Partner with Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes.
• Provide feedback from the field to help shape the product roadmap.

Qualifications:

• 8+ years of experience in Sales Engineering, Solutions Engineering, or Technical Pre-Sales in enterprise SaaS.
• Experience working with enterprise development teams and technical stakeholders.
• Strong understanding of modern software development practices, including:
• • CI/CD
  • DevOps
  • Infrastructure as code
  • Feature flags and progressive delivery
• Proven ability to run technical demos, workshops, and proof-of-concept engagements.
• Excellent communication and presentation skills.
• Experience supporting complex enterprise sales cycles.
• Background in software engineering, DevOps, SRE, or platform engineering.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Familiarity with Kubernetes and microservices architectures.
• Programming experience in languages such as Java, Python, Go, Node.js, or .NET.
• Experience supporting enterprise deals in large organizations (F500 / G2000).

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

Hiring in West Region, USA

The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.

Responsibilities:

• Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
• Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
• Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
• Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
• Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
• Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
• Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts

About You:

• Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. 
• Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.
• Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. 
• Excellent Communication: Your written and spoken communication skills are outstanding.
• Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. 
• Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
• Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.
• Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. 
• Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!

Qualifications:

• 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
• Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
• Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. 
• Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
• Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. 
• Experience with both proactive and reactive customer success motions. 
• We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
• Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,000 - $235,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,000 - $211,000**
• Zone 3: All other US locations - $145,000 - $200,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization, helping customers decouple deploy from release to enable rapid, reliable, and safe software delivery. As a key member of the Revenue team, you will apply your technical expertise to guide customers through transformative implementations of LaunchDarkly, acting as a trusted advisor throughout their journey.

In this role, you will lead strategic engagements with our customers and partners, helping them accelerate software development and adopt modern release practices that reduce risk and improve velocity. You’ll educate teams on how to maximize the value of LaunchDarkly, championing best practices that foster long-term success and excitement for building great software.

LaunchDarkly’s Services team is recognized as best-in-class among our peers. We are rapidly growing, deeply invested in, and central to the company’s strategic vision. You’ll be part of a high-impact organization that’s redefining software delivery at some of the world’s most innovative companies, spanning industries like Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment.

As a Solutions Architect, you won’t just implement a product. You’ll drive organizational change. You'll work closely with engineering and DevOps leaders to establish centers of excellence and embed modern release strategies that unlock true software agility. This is a unique opportunity to make a measurable impact, grow your career, and be part of a team at the forefront of Release Excellence.

Responsibilities:

• Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.
• Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
• Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
• Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
• Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.
• Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.
• Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.

About You:

• You are a self‐starter and excited to take on hard problems. 
• You are passionate about helping customers and have a strong sense of ownership.
• You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
• You have a technical background and are interested in a customer-facing role.
• You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.

Qualifications:

• You have 5+ years of experience in enterprise software.
• You have a hands-on technical background with a consultative approach.
• You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment. 
• You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP,  NodeJS, Ruby, Rails, iOS, or Android.
• You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices. 
• You have delivered on teams through development process transformation.
• You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.
• You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.
• Experience with experimentation and mobile.
• You have served as a consultant for customers in the past
• You have performed in both a pre-sales and post-sales capacity
• Experience with LaunchDarkly or other feature management platforms.
• You have worked with the services of one of the major cloud providers (AWS, Azure, GCP). 
• You have worked with Linux, Containers, and Virtual Machines.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance. 

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains.  Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly  directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.

About the Job:

We are looking for a talented Senior Solutions Engineer at LaunchDarkly. You will be a trusted technical advisor to our largest and most important Enterprise prospects and customers. This role is a critical part of the Enterprise sales strategy at LaunchDarkly, serving as a trusted technical advisor to sales working to both land new customers and expand existing customers. The ideal candidate will have deep expertise in supporting multiple verticals. An ideal candidate is curious, excels in active listening, quickly and effectively builds custom demos and solutions, and demonstrates profound technical expertise with a customer-centric focus.

Responsibilities:

• Drive technical discovery, architecture design, and PoC implementation throughout the pre-sales lifecycle.
• Partner with Account Executives and Customer Success Managers to craft compelling technical value propositions.
• Deliver high-impact demonstrations, workshops, and proposals tailored to C-level and technical stakeholders.
• Cultivate trust and credibility with customers, identifying technical champions and positioning as a strategic advisor.
• Liaise between customers and internal Product and Engineering teams to relay feedback and influence product roadmap.
• Lead cross-regional technical initiatives and enhance SE tools, processes, and frameworks for global scalability.
• Mentor junior team members, foster technical excellence, and share industry best practices across the SE team.
• Maintain expert-level knowledge of LaunchDarkly’s platform, integrations, industry trends, and emerging technologies.
• Respond to RFPs, and manage technical environments to support enterprise sales motions.
• Translate complex client requirements into scalable, sustainable, and technically sound solutions.
• Represent LaunchDarkly at industry events and customer engagements through travel as needed.

Qualifications:

• 8+ years of experience in a solutions engineering, sales engineering, or systems architecture customer-facing role.
• Experience in areas such as the SDLC, cloud architecture, or DevOps.
• Extensive knowledge of cloud platforms, expertise in at least one (e.g., AWS, Azure  & Google Cloud).
• Demonstrated excellence in leading & documenting a proof of concept and building technical & deal champions.
• Excellent communication and presentation skills. Demonstrated history of presenting thought leadership to the broader industry.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (or equivalent experience).
• Experience with security and compliance frameworks PII, PCI, HIPAA, is a bonus

SPECIFIC REQUIREMENTS 

• 30% travel required (within your assigned region)

Pay:

Target pay ranges based on Geographic Zones* for Level 4: 

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $214,000 - $295,000**
• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $193,000 - $265,000**
• Zone 3: All other US locations - $182,000 - $251,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com. 

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.