LaunchDarkly
LaunchDarkly is a Feature Management Platform that serves over 20 Trillion feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka ”dark launching”). LaunchDarkly has SDKs for all major web and mobile platforms.
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
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Senior Solutions Architect - Australia
About the Job:
Solutions Architects at LaunchDarkly are the core of our elite Professional Services organization, helping customers decouple deploy from release to enable rapid, reliable, and safe software delivery. As a key member of the Revenue team, you will apply your technical expertise to guide customers through transformative implementations of LaunchDarkly, acting as a trusted advisor throughout their journey.
In this role, you will lead strategic engagements with our customers and partners, helping them accelerate software development and adopt modern release practices that reduce risk and improve velocity. You’ll educate teams on how to maximize the value of LaunchDarkly, championing best practices that foster long-term success and excitement for building great software.
LaunchDarkly’s Services team is recognized as best-in-class among our peers. We are rapidly growing, deeply invested in, and central to the company’s strategic vision. You’ll be part of a high-impact organization that’s redefining software delivery at some of the world’s most innovative companies, spanning industries like Technology, Finance & Insurance, Pharmaceuticals & Life Sciences, and Entertainment.
As a Solutions Architect, you won’t just implement a product. You’ll drive organizational change. You'll work closely with engineering and DevOps leaders to establish centers of excellence and embed modern release strategies that unlock true software agility. This is a unique opportunity to make a measurable impact, grow your career, and be part of a team at the forefront of Release Excellence.
Responsibilities:
- Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.
- Lead Professional Services engagements designed to optimize our clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
- Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
- Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
- Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.
- Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.
- Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.
About You:
- You are a self‐starter and excited to take on hard problems.
- You are passionate about helping customers and have a strong sense of ownership.
- You can effectively communicate with experts from different backgrounds, and build strong stakeholder relationships.
- You have a technical background and are interested in a customer-facing role.
- You are a deeply curious individual, who is not comfortable with just getting enough context to give an answer. You feel the need to understand how things work underneath.
Qualifications:
- You have 5+ years of experience in enterprise software.
- You have a hands-on technical background with a consultative approach.
- You are an expert in implementing the full software development lifecycle with multiple years of experience in an enterprise environment.
- You are experienced developing in at least one of our supported languages: Java, .NET, Go, JS, Python, PHP, NodeJS, Ruby, Rails, iOS, or Android.
- You are able to guide customers and teammates in implementation of DevOps, Continuous Integration, and Continuous Delivery practices.
- You have delivered on teams through development process transformation.
- You learn and synthesize large amounts of information and are adept at acquiring the context you need to make prescriptive recommendations to our customers.
- You have the ability to manage multiple projects simultaneously, but the discipline and focus to know where you attention is most needed.
- Experience with experimentation and mobile.
- You have served as a consultant for customers in the past
- You have performed in both a pre-sales and post-sales capacity
- Experience with LaunchDarkly or other feature management platforms.
- You have worked with the services of one of the major cloud providers (AWS, Azure, GCP).
- You have worked with Linux, Containers, and Virtual Machines.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Ready to apply?
Apply to LaunchDarkly
Senior Customer Success Manager - APAC
About the Job:
Hiring in Singapore or Australia
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.
Responsibilities:
- Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
- Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
- Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
- Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
- Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
- Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
- Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
About You:
- Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment.
- Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.
- Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker.
- Excellent Communication: Your written and spoken communication skills are outstanding.
- Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work.
- Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
- Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.
- Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner.
- Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!
Qualifications:
- 5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
- Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
- Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
- Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
- Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
- Experience with both proactive and reactive customer success motions.
- We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
- Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Ready to apply?
Apply to LaunchDarkly
Mid-Market Account Executive - Australia
About the Job:
We’re looking for a strategic, customer-focused sales professional to help expand our Mid-Market Account Executive team at LaunchDarkly. In this role, you'll own the sales cycle—partnering with sales leadership, solutions engineers, and cross-functional teams to guide mid-market organizations through evaluation, purchase, and adoption of LaunchDarkly.
If you thrive in a fast-paced, consultative sales environment, have a track record of closing mid-market deals, and are eager to make an impact, we want you on our team. This is a fantastic chance to join a fast-growing company and make a real impact.
Responsibilities:
- Strategic Pipeline Development: Proactively generate and manage outbound pipeline opportunities within accounts of up to 2,000 employees.
- Ownership & Relationship Management: Build and nurture strong relationships with mid-market accounts, serving as their primary point of contact.
- Territory & Account Planning: Develop and execute strategic plans to maximize growth and customer engagement within your territory.
- Customer Success & Adoption: Drive successful adoption of LaunchDarkly by leveraging account management best practices and collaborating with pre- and post-sales engineering, customer success, and support teams.
- Executive Engagement: Effectively communicate LaunchDarkly’s value proposition to key stakeholders, including VP- and C-suite executives, to elevate brand awareness and drive decision-making.
- Solution-Oriented Sales Approach: Collaborate closely with your Solutions Engineer to provide strategic business and technical insights that directly align with customer objectives, driving value and long-term success.
- Cross-functional Collaboration: Work closely with internal teams—including customer success, support, marketing, and revenue operations—to ensure customer needs are met efficiently.
- Accurate Forecasting & Reporting: Maintain high forecasting accuracy and consistency to support business growth and predictability.
About You:
- Proven Sales Success: A strong track record in mid-market software sales, consistently closing five- to six-figure deals.
- Self-Starter Mentality: Entrepreneurial, highly motivated, and driven to take initiative.
- Growth-Oriented: Passionate about learning, evolving, and building a successful career at LaunchDarkly.
- Curious & Ambitious: Intellectually curious, eager to solve challenges, and motivated to exceed goals.
- Exceptional Communicator: Outstanding written and verbal communication skills, with the ability to engage and influence key stakeholders.
- Highly Organized & Independent: Skilled at managing multiple priorities with autonomy and efficiency.
- Thrives in a Fast-Paced Environment: Energized by working in a dynamic, rapidly growing organization.
Qualifications:
- Proven Sales Experience: 3+ years of proven success in a closing role at a SaaS company, consistently exceeding targets and earning recognition such as President’s Club or equivalent top-performer awards.
- Consultative Selling Expertise: Ability to navigate and manage complex sales cycles with a value-driven approach.
- Land & Expand Strategy: Strong track record of successfully expanding accounts across business units.
- Industry Knowledge: Deep understanding of selling to mid-market companies
- Sales Methodologies: Experience with MEDDPICC and Command of the Message frameworks for effective deal qualification and communication.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
- Improving the velocity and stability of software releases, without the fear of end customer outages
- Delivering targeted experiences by easily personalizing features to customer cohorts
- Maximizing the business impact of every feature through the ability to experiment and optimize
- Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
- Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @LaunchDarkly.com email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.
Ready to apply?
Apply to LaunchDarkly