To learn more about our team and office culture in London, England (UK), visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/york
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Channel Sales Engineer is a vital member of the Channel Sales  team having primary responsibility for providing pre-sales technical support to prospective partners/clients for all KnowBe4 products as well as partners’ prospective customers. This position will help identify key customer requirements and position KnowBe4 products as they meet those applicable requirements. The position will also educate current partners on KnowBe4 products to enable them in supporting their clients. In addition, this position will collaborate directly with other business units such as technical support to address complex technical issues.

Responsibilities:

• Communicate directly with prospective partners to gather details to fully define technical issues or customer requirements
• Communicate with partners and their prospects to facilitate the sale of KnowBe4 products with a high focus on maintaining strong and collaborative partner relationships.
• Help to create brand awareness for KnowBe4 products in the context of Reseller interests.
• Establish relationships with partners, prospects and existing clients in support of Partner Program objectives while engaging and leveraging corporate resources, abilities, budgets and personnel as appropriate.
• Address technical issues that are impeding the closing of sales opportunities. 
• Work alongside Channel Account Managers to implement and manage technical proof-of-values (POVs) for prospective partners/clients.
• Act as primary technical contact for prospective partners/clients
• Educate current partners on KnowBe4 products, with emphasis on tech enablement.
• Investigate and document technical issues and communicate findings to development team or clients as required
• Create, maintain, and facilitate use of test environments for qualified partners.
• Assist Channel Account Managers in leveraging all available Sales Engineering resources according to policy and procedure. 

Minimum Qualifications:

• 2 year degree or technical degree preferred
• 2 years of technical sales or sales engineering experience required.
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

The Snr. Sales Architect is  responsible for providing technical support to prospective customers by resolving customer questions and recommending technical solutions, or collaborating with Tech Support and Product Management for complex technical issues. This position will be responsible for conducting live product demonstrations over the phone, via webinar, and face-to-face where applicable.  In addition, this position will be charged with working through advanced deployment strategies for KnowBe4 products.

Responsibilities:

• Provide pre-sale technical support for major prospective customers to answer product questions
• Provide technical product information and procedure expertise to large enterprise customers
• Collaborate with the sales team to prepare and deliver training for KnowBe4 products to prospective customers
• Provide in person, telephone, or web-based product demonstrations as requested by clients and/or Sales
• Attend various events, e.g. Trade shows, etc. to generate new business opportunities
• Provide technical expertise for Request for Proposals (RFPs) to sales team
• Provide detailed feedback and observation regarding product performance and usability to the Product team based on customer feedback and interaction
• Responsible for developing and maintaining strong working knowledge of KnowBe4 products, services and training materials
• Drive customer interest through platform education
• Communicate directly with prospective customers or end-users to gather details  as needed to fully define issues or new requirements for product issues.
• Effectively articulate the value proposition associated with KnowBe4’s products and services
• Recommend business solutions considering customer needs and KnowBe4 interests

Minimum Qualifications:

• A minimum of 2 years  in college preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Sales Engineer experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Sales experience a plus
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Motivated, energetic self-starter
• Statistics driven business professional

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriately route unassigned tickets in line with the departmental processes. While this role is located in Brazil, it supports our global customers; therefore, a high verbal English proficiency is required. This is a high-volume, fast-paced role—you will be the "first responder" for a heavy flow of incoming calls and requests. This role is hybrid, 2 days in office, in São Paulo. 

Responsibilities:

• Route issue reports and change requests through help-desk systems to the appropriate Support Representative
• Ensure email requests for technical support are entered into the help-desk system and routed properly
• Resolve all issues that can be addressed quickly at this level
• Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule  a call for support
• Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

• 2 year degree preferred
• Experience with Gmail and Google Docs
  
• Advanced/Fluent English (Required)
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1 year of phone customer service experience preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong customer service skills

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

Job Summary

The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) 

Key Responsibilities

• Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.

• Host and facilitate technical webinars and product demonstrations for a global audience.

• Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).

• Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs.

• Manage ticketing queue, ensuring timely resolution of reports and requests
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Technical Skills & Qualifications

• Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English.

  • Portuguese: Native/Near-native speaking and writing skills.

• Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs).

  • Knowledge of email authentication protocols: SPF, DKIM, and DMARC.

  • Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment.

• Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred.

• Education: 2-year degree in a technical field or equivalent work experience.

• Professional Competencies:

  • Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.

  • Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.

  • Strong collaborative and teamwork skills.

Additional Requirements

• Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

• Application Note: Please submit your resume in English. The interview process will be conducted primarily in English.

This position is located in the U.S.

The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.

Responsibilities:

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s degree or equivalent work experience and education  preferred 
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls, email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in Berlin, Germany, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/berlin
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Berlin-Location-EI_IE969384.0,7_IL.8,14_IC2622109.htm

The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

Responsibilities:

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure products for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Snr. Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in Singapore, Singapore, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/singapore
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm

The Renewal Specialist Manager (APJ) oversees the renewals team for APJ, reporting into the SVP Global Renewals. They ensure timely renewals and maintain retention rates. Acting as a knowledge base

Responsibilities:

• Managing the APJ renewals team, book of business, reporting, and processes. 
• Drive processes for Renewal Specialist teams to coordinate with CSMs to strategize on renewals and applicable upsells for their customers to maximize bookings
• Support pricing strategies that meet the Company’s standards, policies, and procedures
• Required to work with the global sales team and channel network to ensure we are quoting renewals on time and retaining existing business, managing the 90-day renewals pipeline, and maintaining a company-set target retention rate.
• Dependable knowledge base and point of escalation for all topics Commercial, Contractual, or Process relating to Retaining and Renewing Customers. 
• Participate in regular Churn QBRs, Forecasts, and discussions with  SVP Global Renewals and customer-facing teams to deliver insights on Product churn, highlighting potential customer/market trends to develop business strategies and improve product development and CS enablement. 
• Required to create and own best practices within Renewals and deliver enablement to Renewals, Account Services, Channel, Legal, and Finance teams, with a specialty in delivering CPQ/Licensing training. CPQ, Licensing, Cloud Framework, and MSA Specialist. 
• Attend Customer Account Reviews/Health checks alongside Account Services as the expert on Renewal commercials, Risk Mitigation, and Contract Negotiations when required.
• Responsible for creating and improving company Dashboards and Reports on all topics of Retention, Risk, and Renewals Pipeline. 
• Manage weekly pipeline reviews with Renewal Specialists and meet regularly with RevOps and SVP Global Renewals to strategize and review 
• Streamline and enhance existing CRM processes to improve Renewals' best practices and support Sales Operations and Enablement.
• Develop and groom a high performing Renewal Specialist team and successfully manage the daily, weekly, monthly and quarterly production to meet and exceed targets
• Develop and manage Personal Success Plans for Renewal Specialists that are underperforming and need improvement
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• A university graduate (any discipline) with some exposure to customer environments in past work experience.
• 3+ years’ experience as a people manager within a Sales, Finance, Renewals, Operations, or relevant role. 
• Renewal experience preferred.
• Interested in IT and emerging technologies.
• High level of administrative skills.
• Good at building customer relationships.
• Self-motivated, reliable, and able to work on own initiative and in a team.
• First-class communication skills, written and oral, are essential.
• Computer literate - able to produce letters, e-mails, and reports.
• Positive, self-motivated, and proactive.
• Energetic, enthusiastic, and target motivated.
• Drive and initiative

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.

Responsibilities:

• Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
• Collaborate with Product team by providing customer feedback for product enhancement
• Communicate directly with customers to gather details as needed to fully define issues or requests
• Work with CSM team to swiftly resolve customer issues
• Investigate and document technical issues
• Manage ticketing queue, ensuring timely resolution of reports and requests
• Apply troubleshooting skills to assist customers with product-related issues
• Conduct technical walkthroughs and webinars of KnowBe4's products
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

To learn more about our team and office culture in Melbourne, Australia, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm

The SMB Sales Engineer is a vital member of the sales team having primary responsibility for providing pre-sales technical support to prospective customers for all KnowBe4 products. This position will help identify key customer requirements and present KnowBe4 products that meet those applicable requirements. In addition,  the ideal candidate will collaborate directly with other business units such as technical support to address complex technical issues.

Duties:

• Investigate and document technical issues and communicate findings to development team or clients as required
• Communicate directly with prospective customers to gather details to fully define technical issues or customer requirements
• Help to create brand awareness for KnowBe4 products within the assigned territory and/or region
• Establish relationships with partners, prospects and existing clients in support of the Sales teams objectives and engage and leverage corporate resources, abilities, budgets and personnel as appropriate
• Address technical issues that are impeding the closing of sales opportunities 
• Work alongside the Sales team to implement and manage technical proof-of-concepts (POCs) for prospective customers

Qualifications:

• 2 year degree or technical degree preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge  relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education  preferred 
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls,email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Architect is a key member of the Customer Success team, responsible for providing strategic technical guidance and expertise to ensure customers achieve maximum value from our KnowBe4 platform. You will work closely with enterprise and strategic  customers, Customer Success Managers (CSMs), and internal teams to design and optimize customer solutions, aligning our platform capabilities with their business objectives.

Responsibilities:

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with CSMs to understand customer goals and develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
• Provide hands-on technical support, troubleshooting, and guidance on best practices.
• Conduct regular technical reviews and health checks to ensure customers are maximizing the platform's potential.
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams.
• Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement.
• Stay updated on product enhancements and industry trends to provide customers with cutting-edge solutions.

Minimum Qualifications:

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment. 
• Strong technical background with expertise in [relevant technologies, e.g., APIs, cloud platforms, security solutions, etc.]. 
• Experience in leading workshops, facilitating meetings, and driving executive alignment. 
• Proven ability to architect and deploy enterprise-level solutions
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. 
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and sales methodologies
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• Customer-focused mindset with a passion for enabling customer success.
• Strong problem-solving skills
• Excellent verbal and written communications
• Fluent in Japanese
• Basic English reading and writing desirable
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Self-starter with the ability to manage multiple priorities and projects simultaneously
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing