The Strategic Account Director position is responsible for developing and managing Accounts designated as Global Accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services, with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the assigned customer account teams including the Customer Success Manager and other Account Executives/Managers as necessary to ensure increased ARR and more product suite adoption and coordinate any territory specific deals relating to their global accounts.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services.
• Build and maintain a pipeline of potential customers by developing and managing relationships with prospects.
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned customer accounts.
• Identify key decision makers and develop meaningful relationships that add value and drive future account growth. 
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall).
• Achieve or exceed monthly quotas and/or targets. 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested.
• Follow up on marketing leads to generate sales opportunities and pipeline.
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures.
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy.
• Support in the renewal process where there is an opportunity to grow the account.
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the KnowBe4 Product Suite. 
• Partner with KnowBe4 Revenue teams on methods/ strategies to achieve increased account penetration of Global accounts.  
• Global Account Mapping.
• Traveling to meet on-site with C-Levels and other Executives for their assigned accounts.

Minimum Qualifications:

• Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing. 
• Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
• 5+ years SaaS sales experience (Cybersecurity preferred but not required)
• Experience selling deals $100K - $200K in the Enterprise segment
• Experience selling multi-year deals
• International: English and local language proficiency required.
• Has demonstrated expertise in value-based selling methodologies with enterprise accounts
• Executive-level presentation and communication skills 
• Experience with strategic account planning and management showing measurable account growth
• Experience managing and progressing opportunities involving multiple stakeholders
• Has a track record of managing and closing complex, multi-year deals with multiple stakeholders
• Experience creating and communicating compelling business cases 
• Experience with consultative selling approach and value selling methodology
• Experience handling technical objections
• Skilled in running discovery conversations and managing tailored product demonstrations 
• Technical aptitude with experience using sales tools 
• Experience with CRM systems (preferably Salesforce)
• Experienced with pipeline management & accurate forecasting
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Achievement in demanding extracurricular activities (e.g., debate team captain, entrepreneurial ventures)
• Self-motivated with a growth mindset and continuous learning orientation 
• Strong competitive spirit balanced with collaborative approach 
• Demonstrated interest in cybersecurity sales
• Consistently positive attitude even in the face of adversity
• Quick learner with strong listening skills
• Strong written and verbal communication skills, with previous presentation experience
• Excellent phone presence and professional demeanor 
• Time management and organizational skills 
• Ability to handle rejection and maintain persistence
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision
• General understanding of:
• Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
• Basic network and email security concepts
• SIEM/SOAR platforms
• Zero Trust Architecture
• Cloud security architecture
• Phishing attack vectors 
• Identity & Access Management 
• Security orchestration and automation
• General understanding of Security Technology Stack: 
• Enterprise IAM solutions (Okta, Ping, Azure AD) 
• SIEM platforms (Splunk, QRadar, LogRhythm) 
• EDR platforms (CrowdStrike, Carbon Black, SentinelOne) 
• Cloud security (AWS Security Hub, Azure Security Center) 
• Email security solutions 
• GRC platforms
• Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
• Basic computer literacy and comfort with business applications
• Ability to quickly grasp and explain basic technical concepts
• Ability to translate complex topics into simple terms
• Interest in keeping up with current technology and cybersecurity trends
• Proven track record of grit and resilience in challenging situations, with high performance under pressure 
• Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
• History of setting and achieving ambitious personal or professional goals
• Track record of leadership in team settings

Clearwater positions open to candidates located in greater Tampa Bay area.

The Account Manager (Enterprise/Strategic) position is responsible for managing assigned customer accounts and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s additional products and services to businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting your book of business and maximizing cross sale opportunities, increasing subscription levels and adding on additional seats due to account growth. This role will work closely with the Customer Success Manager to ensure increased ARR and more product suite adoption by our customers.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services
• Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts
• Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities
• Articulate the value proposition of KnowBe4’s full suite of products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy
• Support in the renewal process where there is an opportunity to grow the account
• Work with those Customer Success Managers and Renewal Specialists assigned to your customer accounts to the end of your customers increasing their commitment and use of the Knowbe4 Product Suite

Minimum Qualifications:

• Bachelor's Degree strongly preferred (exceptions may be made for military experience). Degree in any field acceptable, but a plus if Cybersecurity, Computer Science, IT, Business, Marketing.
• Proven track record selling to EVP and C-level (CISOs and Security Teams a plus)
• 5+ years SaaS sales experience (Cybersecurity preferred but not required)
• Experience selling deals $500K+ in the Enterprise segment
• Experience selling multi-year deals
• International: English and local language proficiency required.
• Has demonstrated expertise in value-based selling methodologies with enterprise accounts
• Executive-level presentation and communication skills 
• Experience with strategic account planning and management showing measurable account growth
• Experience managing and progressing opportunities involving multiple stakeholders
• Has a track record of managing and closing complex, multi-year deals with multiple stakeholders
• Experience creating and communicating compelling business cases 
• Experience with consultative selling approach and value selling methodology
• Experience handling technical objections
• Skilled in running discovery conversations and managing tailored product demonstrations 
• Technical aptitude with experience using sales tools 
• Experience with CRM systems (preferably Salesforce)
• Experienced with pipeline management & accurate forecasting
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Proven track record of grit and resilience in challenging situations, with high performance under pressure 
• Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
• History of setting and achieving ambitious personal or professional goals
• Track record of leadership in team settings
• Demonstrated interest in cybersecurity sales
• Quick learner with strong listening skills
• Strong written and verbal communication skills, with previous presentation experience
• Excellent phone presence and professional demeanor 
• Time management and organizational skills 
• Ability to handle rejection and maintain persistence
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision
• Must have a General understanding of:
  • Human Risk Management & challenges faced by IT / InfoSec Teams / Compliance & Board Members
  • Basic network and email security concepts
  • SIEM/SOAR platforms
  • Zero Trust Architecture
  • Cloud security architecture
  • Phishing attack vectors 
  • Identity & Access Management 
  • Security orchestration and automation
• General understanding of Security Technology Stack:
  • Enterprise IAM solutions (Okta, Ping, Azure AD) 
  • SIEM platforms (Splunk, QRadar, LogRhythm) 
  • EDR platforms (CrowdStrike, Carbon Black, SentinelOne) 
  • Cloud security (AWS Security Hub, Azure Security Center) 
  • Email security solutions 
  • GRC platforms
• Genuine curiosity and strong desire to learn about cybersecurity and technical concepts
• Basic computer literacy and comfort with business applications
• Ability to quickly grasp and explain basic technical concepts
• Ability to translate complex topics into simple terms
• Interest in keeping up with current technology and cybersecurity trends
• Proven track record of grit and resilience in challenging situations, with high performance under pressure 
• Collegiate athlete or competitive sports background demonstrating rigorous discipline, teamwork, dedication, and competitive spirit
• History of setting and achieving ambitious personal or professional goals
• Track record of leadership in team settings

The Director of Channel Sales is responsible for leading a team of Channel Sales representatives to drive sales efforts to meet and exceed Net New Annual Recurring Revenue (ARR) targets from a specified Area. This is an extremely hands-on role that will actively manage their teams who are responsible for building partnerships and growing Net New business through strong partnerships within a specified Area. The Director will align with the strategy for Channel Sales growth to execute strategic plans, grow pipeline and achieve revenue goals. 

Responsibilities:

• Manage a team of Channel Sales representatives to execute revenue strategies, and exceed KPIs and ARR targets.
• Drive the day-to-day activities of Channel Sales reps through daily team standups, close analysis of sales statistics and pipeline reviews.
• Engage with partners directly to build strategic relationships and growth of key partnerships.
• Assist Channel Sales reps in building partner sales engagements and closing deals with partners.
• Develop, drive and guide our partner activities to foster excellent relationships with new and existing partners aligned to the partner stratification to grow net new revenue.
• Conduct weekly rhythm of the business reviews with VP and other sales enablement teams to identify trends and provide feedback on areas of opportunity and improvement.
• Validate sales representative staging and Area pipeline health to ensure accurate forecasting.
• Collaborate with senior leadership and SMB, Mid-Market and Enterprise leaders to align the business and drive growth through partners.
• Collaborate with Area Customer Success Leader to ensure the teams are aligned with all sales strategies and goals.
• Conduct interviews with potential sales candidates to build a world class sales team.
• Manage Area sales budget requests for events, trade shows etc.

Qualifications:

• Minimum 6-8 years Channel sales experience required
• Minimum 5 years of people management experience in the assigned area required of 8 or more employees
• Experience in IT Channel Sales (SaaS preferred)
• Bachelor degree or equivalent higher education experience, desirable
• Experience collaborating with Partner businesses and leading
• Channel sales teams, desirable
• Familiarity with standard concepts and practices within the IT,
• Security, Cloud Email Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Excellent strategic planning, problem solving and analytical skills
• Infectious positive, can-do attitude
• Ability to provide productive feedback and coaching to sales leaders and teams

The Financial Operations (FinOps) Analyst will play a key role in optimizing and managing financial operations within the sector. They will develop budgets, track costs, and monitor cloud spending to identify savings opportunities. The individual in this role will collaborate with various teams on financial reporting and cost optimization, while ensuring transparency and accountability.

Responsibilities:

• Monitor and analyze cloud spending, identifying cost trends and opportunities for savings.
• Collaborate with teams to develop budgets and forecasts, and ensure financial accountability through cost management mechanisms.
• Manage vendor relationships, including renewals, licensing, and budget oversight for all Engineering-managed vendors.
• Provide actionable financial reports and educate teams on best practices in cloud cost management.

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience
• 2+ years of experience in financial analysis, budgeting, and forecasting in a technology environment 
• Experience with cloud financial management

Clearwater positions open to candidates located in greater Tampa Bay area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting  and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

• Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
• Draft new material for emails to be sent to prospective customers used to garner interest in our products
• Monitor and respond accordingly to the What’s Working emails
• Maintain reporting with teams passes and other relevant details
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer
• Meet and/or exceed individual goals to contribute to the team’s success
• Exemplify the values and mission of the Company 
• Handle day to day needs and requests for their SDR team 
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with sales prospecting tools
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Leadership skills required 
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle 
• Strong verbal and written communications 
• Excellent time management and organization skills

Clearwater positions open to candidates located in greater Tampa Bay area. #ZR

The Business Development Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. This position must research potential customers, connect with and educate prospects on our product offerings and qualify the leads before passing them to the sales sales team. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in (our CRM) Salesforce.com and (in our Sales Automation Tool). 

Responsibilities:

• Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
• Develop opportunities for the sales team from prospecting and marketing generated leads
• Develop and implement outbound prospecting to engage prospective buyers
• Respond, engage and qualify inbound leads and inquiries
• Collaborate with sales and marketing team members on strategic sales approach
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Track all relevant qualification and lead management activity using Salesforce.com
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
• Provide in depth information to the Regional sales teams to enable the most qualified and productive demos

Qualifications:

• Bachelor’s degree  or relevant experience 
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Proven Leadership abilities
• Organizational project management experience
• Excellent verbal and written communications
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented

Clearwater positions open to candidates located in greater Tampa Bay area.

The Revenue Systems and Analytics Analyst  will work closely with leadership in Sales and Operations teams to ensure the business needs of our International sales teams are being met, and all sales processes are being optimized.

Responsibilities:

• Develop, implement, and maintain scalable processes that ensure the smooth running of the International  sales teams
• Manage prospecting lists
• Oversee any Sales-related process and/or system improvements and implementations
• Work alongside the Training Department to establish documentation and/or training to educate users on systems/processes as needed
• Coordinate with QA and the Technical writing team on the testing and documentation of developed solutions
• Work alongside the Salesforce Configuration Team or third-party consultants for advanced Salesforce development
• Other projects as needed in the Operations Department

Minimum Qualifications:

• BA/BS in Business Administration or equivalent working experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Proficiency with Salesforce
• Proficiency in system/workflow analysis
• Salesforce Certified Administrator, a plus
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Team Player
• Ability to work autonomously
• Technically capable, good communication skills, and a desire to improve processes.

Clearwater positions open to candidates located in greater Tampa Bay area.  #

As an Account Executive in the SMB (Small and Medium-sized Business) space, you will be at the forefront of company growth initiatives, responsible for executing the full sales cycle from prospecting to closing deals. You will run online demos of the KnowBe4’s Security Awareness Training Platform and close net new business. After demonstrating success in this market, promotion to Mid-Market or Enterprise sales could be available.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services
• Identify and close net new customers in the assigned territory
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects
• Forecast new business prospects that result in successful client relationships and sales
• Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
• Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate new sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy 

Minimum Qualifications:

• Bachelor’s degree a plus 
• Proven track record in sales 
• 1-3 years selling software to Small Medium Enterprise a plus
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Clearwater positions open to candidates located in greater Tampa Bay area. #ZR

The Sales Development Representative is responsible for reaching out to prospects, qualifying them and passing interested prospects to their assigned Territory/Account Executive(s). 

About KnowBe4:

We are the provider of the world's largest security awareness training and simulated phishing platform. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Responsibilities:

• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Gauge the interest of prospects to qualify them as potential customers
• Pass the qualified and interested prospects to their assigned Territory/Account Executive(s) 

Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Experience with a CRM or other Sales Tools a plus
• Excellent verbal and written communications
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented

Clearwater positions open to candidates located in greater Tampa Bay area. #ZR

The Entry Level Sales Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. This position must research potential customers, connect with and educate prospects on our product offerings and qualify the leads before passing them to the sales sales team. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in (our CRM) Salesforce.com and (in our Sales Automation Tool). 

Responsibilities:

• Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
• Develop opportunities for the sales team from prospecting and marketing generated leads
• Develop and implement outbound prospecting to engage prospective buyers
• Respond, engage and qualify inbound leads and inquiries
• Collaborate with sales and marketing team members on strategic sales approach
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Track all relevant qualification and lead management activity using Salesforce.com
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
• Provide in depth information to the Regional sales teams to enable the most qualified and productive demos

Qualifications:

• Bachelor’s degree  or relevant experience 
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Proven Leadership abilities
• Organizational project management experience
• Excellent verbal and written communications
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented

Remote positions open in the US office only.

A Manager of Data Enrichment and GTM Plays is a revenue operations focused role responsible for ensuring that the sales team has high-quality, actionable data and structured strategies to target that data effectively. This manager bridges the gap between Sales, Marketing, and Data and Analytics (D&A) by automating lead enrichment and deploying targeted sales strategies ("plays") into CRM and sales engagement tools. This role is crucial for ensuring that sales representatives spend less time researching and more time talking to highly qualified leads.

Responsibilities:

Data Enrichment & Quality (60-70%):

• Data Accuracy: Ensure Salesforce is clean, accurate, and up-to-date by filling in missing fields such as job titles, contact details, firmographics (company size, industry), and technographics (technology stack).
• Automation Strategy: Implement automated data enrichment workflows using tools like ZoomInfo, 6sense, or Clay to reduce manual administrative burden for sales reps.
• Lead Segmentation: Use enriched data to segment the audience for tailored sales and marketing initiatives.
• Data Governance: Collaborate with D&A to Establish data standards, validation rules, and protocols for data entry and maintenance. 

Sales Plays & Activation (30-40%):

• Playbook Development: Design "sales plays"—structured outreach strategies (e.g., targeted and personalized email messaging, LinkedIn outreach) tailored to specific segments (e.g., "fast-growing FinTech companies in the US").
• Salesforce Integration: Push enriched data directly into sales engagement tools (e.g., Salesloft) so reps can begin outreach immediately.
• Account Targeting: Identify "white-space" opportunities and map buying groups / committees by uncovering subsidiaries, affiliates, and decision-makers.
• Performance Measurement: Monitor KPIs such as call volume, conversation rates, and lead generation numbers to identify gaps and refine plays. 

Key Performance Indicators (KPIs)

• Data Accuracy/Completeness Rate: Percentage of records with complete firmographic and contact data.
• Lead-to-Meeting Conversion Rate: Effectiveness of sales plays in generating meetings.
• Data Enrichment ROI: Impact on pipeline generation and deal closure rates.
• AE / SDR Productivity: Increase in outbound outreach volume due to less research time.

Minimum Qualifications:

• Bachelor’s degree or equivalent work experience
• 5+ years experience in sales operations, revenue operations, or data management.
• Expert-level knowledge of Salesforce
• Expert-level knowledge of tools like ZoomInfo, Clay, 6Sense and / or LinkedIn Sales Navigator
• Ability to analyze data trends and identify actionable insights.
• Strong ability to collaborate with marketing and sales teams to translate data into sales strategies.
• Methodical approach to identifying and resolving data inconsistencies. 
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Proficiency with a CRM, such as Salesforce
• Strong analytical skills (including mastery of Microsoft Excel) and experience with reporting and data analysis.
• Proficiency in Data Enrichment Tools like ZoomInfo and Clay 
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Technically capable, excellent communicator, and a desire to improve processes.
• Team Player
• Ability to work autonomously

The Executive Assistant will perform a wide range of administrative support activities and provide assistance to the CHRO to facilitate the efficient operation of People Operations and the organization. The Executive Assistant will be responsible for calendar management, meeting logistics, travel coordination and administrative tasks as assigned by the CHRO.

Responsibilities:

• Provide general administrative support to the CHRO and People Operations
• Manage the calendar and schedule meetings for CHRO
• Handle meeting logistics including the set up and /or clean up (when necessary)
• Complete monthly expense reconciliation for CHRO’s corporate credit card and out of pocket expenses
• Send out-going mail and/or packages as needed 
• Coordinate CHRO’s travel itineraries, flights, hotel accommodation, rental car and other travel needs
• Support external requests for speaking engagements, awards, etc.
• Complete research projects as assigned by CHRO
• Document preparation & management for CHRO
• Effectively manage time, prioritize work, anticipate needs, and multitask across many assignments & projects
• Create presentations/reports as directed by the CHRO 
• Errands as needed for CHRO and People Operations
• Greet and direct external visitors and visiting team members 
• Secure appropriate signatures and track documents through the approval process on behalf of the CHRO
• Maintain the highest level of professionalism and confidentiality

Minimum Qualifications:

• Relevant prior experience in a professional support role is required
• Experience with Gmail and Google Docs
• High proficiency and experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.
• Strong verbal and written communications
• Good computer skills
• Excellent time management and organization skills

This position is located in the U.S.

The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.

Responsibilities:

• Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Leverage KnowBe4 assessments
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals within your portfolio.
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products.
• Meet and exceed bookings targets and quotas
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s degree or equivalent work experience and education  preferred 
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls, email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Clearwater positions open to candidates located in greater Tampa Bay area.

The VP of Training and Revenue Enablement will spearhead the strategy and execution of comprehensive training and enablement programs, ensuring seamless onboarding for new employees and driving advanced sales training, apprenticeship, and enablement initiatives. This leader will collaborate with cross-functional teams to foster a culture of continuous learning and performance optimization, leveraging cutting-edge instructional technology. By aligning training strategies with business goals, they will enhance workforce capability and elevate overall organizational effectiveness. Their vision and leadership will be pivotal in cultivating high-performing teams that drive sales excellence and innovation.

Responsibilities:

• Design and implement an annual strategy for the Training and Revenue Enablement function aligned with organizational objectives, using data-driven insights to adapt and evolve the approach as business needs change.
• Build and maintain strong cross-functional relationships with key partners such as Sales, Customer Success, Marketing, and Product teams to execute productivity transformation initiatives.
• Hire, develop, and retain a high-performing Training and Revenue Enablement team, playing an active role in the leadership and strategic direction of Revenue Leadership and Employee Experience teams.
• Represent the Training and Enablement Division at executive-level meetings, aligning training initiatives with organizational goals.
• Collaborate with Sales, Customer Success, and Sales Development leadership to design and oversee an annual training plan, encompassing comprehensive onboarding programs and ongoing training tailored to development needs.
• Lead the design, execution, and continuous improvement of rigorous onboarding, training, and product rollout programs, incorporating diverse learning formats and certification processes.
• Manage the implementation and adoption of learning management systems and training technologies to enhance training delivery, tracking, and measurement of effectiveness.
• Foster a culture of continuous learning and development, integrating leadership and compliance training within existing curricula.
• Audit existing tools and collateral, identify gaps, and oversee the design and adoption of new or improved customer-facing tools and internal communications systems.
• Evaluate and manage the tech stack to support revenue teams, ensuring optimal use of current technologies and potentially introducing new solutions.
• Oversee the management of a content management system (CMS) and regular revenue communications.
• Establish metrics and analytics to measure the effectiveness of training programs and their impact on business performance, continuously reviewing and adapting curricula as necessary.

Qualifications:

• Bachelor's degree
• 5+ years Sales Experience
• 5+ years Revenue / Sales Enablement Experience
• 5+ years of people management
• Strong business acumen in a software related environment
• Experience successfully working in a fast-paced Global company leading multiple projects and relationships with continuous change and competing priorities.
• Familiarity with cybersecurity, security awareness training, Integrated Cloud Email Security (ICES) is a plus.
• Strategic Leadership: Proven ability to develop and execute strategic plans that align training and enablement initiatives with broader organizational objectives.
• Cross-functional Collaboration: Strong capability to build and maintain relationships across various departments, including HR, Sales, Marketing, Customer Success, and Product, to drive cross-functional initiatives.
• Instructional Design and Development: Deep understanding in designing and implementing innovative training programs using various formats (e.g., e-learning, classroom, on-the-job) tailored to diverse learning needs and objectives.
• Analytical and Data-Driven Decision Making: Proficiency in using data analytics to assess training effectiveness, measure business impact, and inform strategic changes or improvements.
• Technological Proficiency: In-depth experience with learning management systems (LMS) and other instructional technologies, with the ability to oversee their implementation and adoption.
• Change Management: Skilled in leading change initiatives within sales and customer-facing organizations, ensuring smooth transitions and high levels of adoption at all organizational levels.
• Team Development and Management: Strong track record of hiring, developing, and retaining high-performing teams, fostering a culture of continuous learning and professional growth.

We are seeking a Staff Software Engineer to join the KSAT Architecture Team — the engineering powerhouse behind our core product. This is a full-stack role requiring mastery of a Ruby on Rails backend, modern front-end technologies (Vue 3+, Svelte), and complex AWS infrastructure. As a Staff Engineer, you are a technical leader in day-to-day operations. This is not a people-management role; instead, you will drive direction through architectural ownership, high-impact code contributions, and cross-team influence. You will navigate a platform ecosystem & microservices, many of which are deployed across 6 AWS regions, ensuring we meet rigorous FedRAMP Moderate, SOC 2, and ISO 27001 standards.This individual in this role is responsible for developing new and exciting products for KnowBe4’s customers, alongside other engineers in a fast-paced, agile development environment.

Requirements:

• Architectural Leadership: Own the evolution of major subsystems, including GraphQL APIs, event-driven service communication (EventBridge/SQS), and data scaling.
• Full-Stack Development: Deliver primary technical contributions across Ruby/Rails APIs, SvelteKit/TypeScript frontends, and AWS serverless infrastructure.
• Scaling Operations: Optimize our serverless background processing framework, currently supporting 400+ Lambda-backed workers.
• Data Strategy: Architect multi-tenant patterns across MySQL, PostgreSQL, DynamoDB, and Redis while maintaining strict tenant isolation and compliance.
• Cross-Functional Coordination: Translate strategic goals into technical roadmaps, collaborating with Product, Security, and Infrastructure teams.
• Mentorship: Set the bar for code quality and architectural patterns through rigorous reviews and technical guidance for senior engineers.

Qualifications:

• BS + 10 years of experience OR
• MS + 5 years of experience OR
• Ph.D. + 4 years of experience
• Backend & Systems: 5+ years of scaling production Ruby on Rails apps. Expertise in GraphQL (batch loading, complexity management) and relational database tuning (MySQL/Postgres) for high-traffic multi-tenant systems.
• Frontend Mastery: Proficiency in modern frameworks (Vue Preferred, Sveltekit or React) and strict TypeScript. Proven ability to lead large-scale frontend migrations using Vite and Tailwind CSS.
• Cloud: Deep experience with AWS (ECS/Fargate, Lambda, EventBridge, S3). Strong proficiency with Terraform for Infrastructure-as-Code and GitLab CI/CD.
• Distributed Systems: Experience designing event-driven architectures and managing asynchronous processing at scale.
• Leadership: Demonstrated experience at the Staff level—writing Architecture Decision Records (ADRs) and building for compliance-regulated environments (FedRAMP/SOC 2).

Clearwater positions open to candidates located in greater Tampa Bay area.

The Account Executive (Enterprise/Strategic) position is responsible for managing the customer accounts they’re assigned and maximizing all sales opportunities within those accounts. More specifically, this position will be charged with promoting and selling KnowBe4’s products and services to enterprise sized businesses (organizations with 1501+ employees), with the objective to achieve and exceed monthly sales quota. This can be achieved by targeting new business as well as reactivating dark (lapsed) customer accounts.

Responsibilities:

• Promote and sell KnowBe4’s range of products and services
• Identify and close net new customers they’re assigned 
• Build and maintain pipeline of potential customers by developing and managing relationships with prospects
• Forecast new business prospects that result in successful client relationships and sales
• Identify key decision makers while developing and qualifying new business opportunities within the targeted markets through cold calling, networking and high-level prospecting
• Articulate the value proposition of KnowBe4’s products and help the customer understand how it will improve their business’s security awareness training (and security overall)
• Achieve or exceed monthly quotas and/or targets 
• Be well versed in KnowBe4’s product offerings and promote the products and services at trade shows as requested
• Follow up on marketing leads to generate new sales opportunities and pipeline
• Act strategically in offering or negotiating discounted pricing, in line with established policies and procedures
• Maintain accurate and thorough records for customer calls, emails, notes, tasks, demos and other relevant information in compliance with the Administration Policy

Minimum Qualifications:

• Bachelor’s degree a plus 
• Proven track record in sales 
• 3 years selling software to Small Medium Enterprise
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce and Gmail
• Network or Security Plus preferred
• Excellent verbal and written communications
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

Clearwater positions open to candidates located in greater Tampa Bay area. 

The Sales Development Representative will act as pre-sales support and is responsible for reaching out to prospects, qualifying them and passing interested prospects to the sales teams. This position must research potential customers, connect with and educate prospects on our product offerings, and qualify the leads before passing them to the direct sales teams. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in Salesforce.com.

Responsibilities:

• Reach out via phone and/or email to cold prospects and get them interested in a KnowBe4 product
• Develop and execute on a strong prospecting plan of attack,
  including email and call scripts
• Gauge the interest of prospects to qualify them as potential customers
• Follow up all  IQL (Information qualified leads) by contacting them and getting them interested in a KnowBe4 demo and identify key contacts for the sales team to follow up  
• Pass the leads to the Enterprise or SMB sales team depending on the size of the company
• Provide in depth information to the ENT and SMB reps to enable the most qualified and productive demos
• Map global customer accounts identifying key contacts in each region
• Collaborate with sales and marketing team members on strategic sales approach
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com 

Qualifications:

• Previous SDR experience
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Previous experience selling into LATAM IT markets
• Excellent verbal and written communications
• Fluent in Spanish
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented

Clearwater positions open to candidates located in greater Tampa Bay area.

As the Snr. Product Manager for Data and Platform Insights, you will champion a "Curate then Democratize" strategy. Initially, you will focus on perfecting our native, curated reporting—ensuring every Admin has immediate, actionable insights to prove ROI. Simultaneously, you will lay the groundwork to democratize this data by defining how our APIs and data pipelines enable sophisticated enterprise customers to extend these insights into their own reporting ecosystems. You are the bridge between complex data engineering and the customer's need for operational clarity.

Responsibilities:

• Own the Insights Roadmap: Define the product strategy for our Reporting, Analytics, and Risk Scoring capabilities. You will balance the immediate delivery of polished, out-of-the-box Executive Reports with the long-term vision of opening up our data architecture for customer self-service.
• Turn Data into Outcomes: Move beyond static tables. Design customer-facing dashboards and visualizations that highlight "Risk Areas" and proactively suggest remediation steps (e.g., "This group needs more training on CEO Fraud") and clearly demonstrate Business Outcomes to the relevant stakeholder.
• Enterprise Extensibility: Define how our platform "hooks" into the broader enterprise ecosystem. While you don't need to be a Tableau wizard, you must understand how data exports and APIs enable customers to ingest our risk score and platform data into their own tools (Splunk, Power BI, etc.) for deeper analysis.
• Master the Customer Data Lifecycle: Work closely with Data Engineering to ensure our customer-facing data pipelines are performant and accurate. You will ensure that the massive scale of data we ingest is transformed into meaningful reports without user-perceived latency.
• Executive Storytelling: Build reporting features specifically designed for the C-Suite and Board of Directors, making it effortless for Admins to demonstrate the ROI of the KnowBe4 platform.
• Customer Intelligence: Conduct deep-dive research with our customers to understand the questions they wish they could answer, identifying gaps that competitors miss.

Qualifications

• 3+ years of Product Management experience, specifically managing data-heavy products, analytics platforms, or B2B SaaS reporting tools.
• BS degree in Computer Science, Data Science, Business, or related technical field preferred.
• Data Ecosystem Fluency: You understand the "hooks" of the data ecosystem. You might not build Power BI dashboards daily, but you understand API structures, data exports, and how enterprise customers consume SaaS data in external BI tools.
• Technical Fluency: Ability to engage in technical trade-off conversations with Data Engineers regarding latency, storage, and query performance.
• Tool Proficiency: Experience with JIRA, Figma, and comfort with Google Workspace.
• Analytical Storytelling: The ability to look at a spreadsheet of raw data and visualize the "Headline" that a user needs to see.
• Extreme Ownership: You thrive in ambiguous environments where you own the outcome of your data accuracy and product success.
• Influence Mastery: Exceptional ability to work with diverse teams (Engineering, QA, Sales) by leading without authority.
• Strategic Problem Solver: You balance solving for existing customers' reporting needs today while designing for the AI-driven data future of 2-5 years from now.

Clearwater positions open to candidates located in greater Tampa Bay area - must be able to commute to the Clearwater office 3 days a week.

As a Snr. Product Manager, End User at KnowBe4, you'll be a key driver in our mission to make security awareness second nature to people worldwide. Your role will be focused on the end user’s experience. You will lead the strategy for a cohesive end user journey across all products to ensure a seamless, gamified, and effective learning environment. 

Your high level thinking and deep understanding of both product management and end user engagement will be instrumental in elevating KnowBe4's offerings and, by extension, the security posture of organizations worldwide.

Responsibilities:

• Champion the integration of gamification frameworks (achievements, badges, leaderboards, or narrative-driven learning) to increase user motivation and retention across the entire product suite.
• Deep empathy of our users pain points and goals, mapping out their security awareness journey and identifying key moments where our learning experiences can make the most impact.
• Leverage your data analysis skills to uncover insights that will shape our product strategy, ensuring we're always one step ahead of emerging security threats.
• Balance the delicate ecosystem of marketing goals, business objectives, and user needs to create learning experiences that are both effective and engaging.
• Work across engineering and design teams to ensure all end user facing experiences feel like a single, unified ecosystem rather than disparate tools.
• Be a capable manager and leader of people, with the potential for two or more direct reports.
• Be a thought leader in the industry, presenting at our KB4CON, authoring roadmaps, and conducting webcasts that position KnowBe4 as the go-to expert in security awareness.
• Manage the ideation process for new product features and enhancements ensuring what we produce is valuable, viable, feasible, and usable.
• Gather requirements through multiple sources, such as feature requests, customer surveys, and interviews.
• Communicate product details with stakeholders, including executive, marketing, and sales teams.
• Maintain respective product delivery roadmap and ensure desirable product operation.
• Build and maintain business cases for KnowBe4 products by collecting, analyzing, and transforming product metrics such as ROI and adoption by feature.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications

• 3+ years of Product Management experience specifically designing intrinsic motivation loops, digital learning, UX, or working directly in mobile/console game development.
• BS degree in Computer Science, Engineering, Marketing, Business, or equivalent preferred 
• Experience utilizing Generative AI and LLM models (Claude, Gemini, Copilot, etc.) to scale daily workflows and drive product innovation preferred
• Experience with Gmail and Google Docs 
• Experience with MS Office (Word and Excel) 
• Experience with web browsers (Chrome, Internet Explorer, etc.) 
• Experience with ticketing and tracking applications (Zendesk, JIRA, etc…) preferred 
• Experience with SDLC methodologies preferred 
• Strong verbal and written communications
• Excellent time management and organization skills

Clearwater positions open to candidates located in greater Tampa Bay area. 

The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

Responsibilities:

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure products for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Snr. Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision