Clearwater positions open to candidates located in greater Tampa Bay area.

As the Snr. Product Manager for Data and Platform Insights, you will champion a "Curate then Democratize" strategy. Initially, you will focus on perfecting our native, curated reporting—ensuring every Admin has immediate, actionable insights to prove ROI. Simultaneously, you will lay the groundwork to democratize this data by defining how our APIs and data pipelines enable sophisticated enterprise customers to extend these insights into their own reporting ecosystems. You are the bridge between complex data engineering and the customer's need for operational clarity.

Responsibilities:

• Own the Insights Roadmap: Define the product strategy for our Reporting, Analytics, and Risk Scoring capabilities. You will balance the immediate delivery of polished, out-of-the-box Executive Reports with the long-term vision of opening up our data architecture for customer self-service.
• Turn Data into Outcomes: Move beyond static tables. Design customer-facing dashboards and visualizations that highlight "Risk Areas" and proactively suggest remediation steps (e.g., "This group needs more training on CEO Fraud") and clearly demonstrate Business Outcomes to the relevant stakeholder.
• Enterprise Extensibility: Define how our platform "hooks" into the broader enterprise ecosystem. While you don't need to be a Tableau wizard, you must understand how data exports and APIs enable customers to ingest our risk score and platform data into their own tools (Splunk, Power BI, etc.) for deeper analysis.
• Master the Customer Data Lifecycle: Work closely with Data Engineering to ensure our customer-facing data pipelines are performant and accurate. You will ensure that the massive scale of data we ingest is transformed into meaningful reports without user-perceived latency.
• Executive Storytelling: Build reporting features specifically designed for the C-Suite and Board of Directors, making it effortless for Admins to demonstrate the ROI of the KnowBe4 platform.
• Customer Intelligence: Conduct deep-dive research with our customers to understand the questions they wish they could answer, identifying gaps that competitors miss.

Qualifications

• 3+ years of Product Management experience, specifically managing data-heavy products, analytics platforms, or B2B SaaS reporting tools.
• BS degree in Computer Science, Data Science, Business, or related technical field preferred.
• Data Ecosystem Fluency: You understand the "hooks" of the data ecosystem. You might not build Power BI dashboards daily, but you understand API structures, data exports, and how enterprise customers consume SaaS data in external BI tools.
• Technical Fluency: Ability to engage in technical trade-off conversations with Data Engineers regarding latency, storage, and query performance.
• Tool Proficiency: Experience with JIRA, Figma, and comfort with Google Workspace.
• Analytical Storytelling: The ability to look at a spreadsheet of raw data and visualize the "Headline" that a user needs to see.
• Extreme Ownership: You thrive in ambiguous environments where you own the outcome of your data accuracy and product success.
• Influence Mastery: Exceptional ability to work with diverse teams (Engineering, QA, Sales) by leading without authority.
• Strategic Problem Solver: You balance solving for existing customers' reporting needs today while designing for the AI-driven data future of 2-5 years from now.

Clearwater positions open to candidates located in greater Tampa Bay area. 

The Professional Services Engineer is a key technical resource supporting post-sales activities and customer success. This role combines product expertise with strong customer relationship skills to ensure successful implementation, configuration, and ongoing support of product deployments. The ideal candidate will have a broad knowledge of the product portfolio, excellent troubleshooting abilities, and the capacity to work closely with customers to maximize the value of their purchased solutions.

Responsibilities:

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure products for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Snr. Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications:

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Clearwater positions open to candidates located in greater Tampa Bay area - must be able to commute to the Clearwater office 3 days a week.

As a Snr. Product Manager, End User at KnowBe4, you'll be a key driver in our mission to make security awareness second nature to people worldwide. Your role will be focused on the end user’s experience. You will lead the strategy for a cohesive end user journey across all products to ensure a seamless, gamified, and effective learning environment. 

Your high level thinking and deep understanding of both product management and end user engagement will be instrumental in elevating KnowBe4's offerings and, by extension, the security posture of organizations worldwide.

Responsibilities:

• Champion the integration of gamification frameworks (achievements, badges, leaderboards, or narrative-driven learning) to increase user motivation and retention across the entire product suite.
• Deep empathy of our users pain points and goals, mapping out their security awareness journey and identifying key moments where our learning experiences can make the most impact.
• Leverage your data analysis skills to uncover insights that will shape our product strategy, ensuring we're always one step ahead of emerging security threats.
• Balance the delicate ecosystem of marketing goals, business objectives, and user needs to create learning experiences that are both effective and engaging.
• Work across engineering and design teams to ensure all end user facing experiences feel like a single, unified ecosystem rather than disparate tools.
• Be a capable manager and leader of people, with the potential for two or more direct reports.
• Be a thought leader in the industry, presenting at our KB4CON, authoring roadmaps, and conducting webcasts that position KnowBe4 as the go-to expert in security awareness.
• Manage the ideation process for new product features and enhancements ensuring what we produce is valuable, viable, feasible, and usable.
• Gather requirements through multiple sources, such as feature requests, customer surveys, and interviews.
• Communicate product details with stakeholders, including executive, marketing, and sales teams.
• Maintain respective product delivery roadmap and ensure desirable product operation.
• Build and maintain business cases for KnowBe4 products by collecting, analyzing, and transforming product metrics such as ROI and adoption by feature.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications

• 3+ years of Product Management experience specifically designing intrinsic motivation loops, digital learning, UX, or working directly in mobile/console game development.
• BS degree in Computer Science, Engineering, Marketing, Business, or equivalent preferred 
• Experience utilizing Generative AI and LLM models (Claude, Gemini, Copilot, etc.) to scale daily workflows and drive product innovation preferred
• Experience with Gmail and Google Docs 
• Experience with MS Office (Word and Excel) 
• Experience with web browsers (Chrome, Internet Explorer, etc.) 
• Experience with ticketing and tracking applications (Zendesk, JIRA, etc…) preferred 
• Experience with SDLC methodologies preferred 
• Strong verbal and written communications
• Excellent time management and organization skills