Please submit your resume in English - the initial interview with the recruiter will be conducted in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Opportunity Join our high-performing LATAM sales team in São Paulo and drive explosive growth by building deep, trust-based relationships with business leaders who value long-term partnerships and personalized service across Brazil, where cybersecurity awareness is rapidly becoming a business imperative. As Regional Account Executive (SMB/MM), you'll be the revenue engine behind our regional expansion, mastering both new logo acquisition and strategic account expansion to maximize every opportunity in your territory. You'll own the complete sales cycle from prospecting through closing, while building a robust pipeline that consistently exceeds monthly quotas. The successful candidate combines proven SMB/MM sales expertise with strategic account management skills, genuine passion for cybersecurity, and the ability to thrive in our fast-growing Brazilian market.

What You'll Do
Drive New Logo Acquisition: Identify, prospect, and close SMB/MM business accounts within your assigned territory through strategic outbound efforts, inbound lead conversion, and partnership collaboration to consistently exceed monthly new logo quotas
Master Account Expansion: Promote and sell KnowBe4's complete product suite to existing customers, identifying upsell and cross-sell opportunities that maximize account value through increased subscription levels, additional seats, and multi-product adoption
Build Pipeline Excellence: Create and maintain a robust pipeline of SMB/MM opportunities using diverse prospecting methods, lead cadence best practices, and compelling product demonstrations that showcase our complete cybersecurity solution portfolio
Own the Sales Process: Articulate KnowBe4's value proposition with precision, understanding each organization's buying needs, key decision makers, and potential roadblocks to accelerate sales cycles and increase win rates
Execute Strategic Deal Management: Act strategically in structuring subscription levels, multi-year agreements, and pricing negotiations that maximize Annual Recurring Revenue while ensuring customer success and long-term growth
Cross-Functional Collaboration: Partner seamlessly with Channel sales representatives, Customer Success Managers, and Renewal Specialists to orchestrate account growth strategies and support renewal processes that expand customer commitment

You'll Excel Here If
Proven SMB/MM Success: Minimum 2+ years of demonstrated success selling to SMB and Mid-Market businesses with track record of quota achievement and territory growth in competitive markets
SaaS Experience: Background in Software-as-a-Service sales with understanding of subscription business models, recurring revenue metrics, and cloud-based solution positioning
Cybersecurity Curiosity: Familiarity with IT, Security, or Cybersecurity industry concepts and genuine passion for helping organizations strengthen their human firewall against emerging threats
Bilingual Fluency: Fluent in Portuguese with strong English skills, enabling seamless communication with local customers and global KnowBe4 teams
Hunter + Farmer Mentality: Balanced approach combining aggressive new business prospecting with strategic account expansion, thriving on both new logo acquisition and existing customer growth opportunities
Data-Driven Excellence: Stats-driven professional who uses metrics to optimize performance, forecast accurately, and make strategic decisions that drive consistent quota over-achievement
Self-Starting Energy: Motivated, energetic individual who excels with minimal supervision while maintaining strong collaborative relationships across internal teams and channel partners
Adaptable Professional: Flexibility to work across different customer segments, sales channels, and market conditions while maintaining high performance standards and professional growth mindset

Why You'll Love It Here
Market Leadership Advantage: Sell the undisputed HRM leader with 94% customer satisfaction
Brazilian Market Success: Contribute to KnowBe4's expansion goals in Brazil while building your own track record in one of South America's most dynamic technology markets
Channel Partnership Power: Collaborate with established channel partners and leverage our strong ecosystem to multiply your sales opportunities and expand market reach
Collaborative Teamwork: Work alongside passionate professionals on our supportive LATAM team where knowledge sharing, mutual support, and collective success create an environment where everyone thrives together

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriately route unassigned tickets in line with the departmental processes. While this role is located in Brazil, it supports our global customers; therefore, a high verbal English proficiency is required. This is a high-volume, fast-paced role—you will be the "first responder" for a heavy flow of incoming calls and requests. This role is hybrid, 2 days in office, in São Paulo. 

Responsibilities:

• Route issue reports and change requests through help-desk systems to the appropriate Support Representative
• Ensure email requests for technical support are entered into the help-desk system and routed properly
• Resolve all issues that can be addressed quickly at this level
• Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule  a call for support
• Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

• 2 year degree preferred
• Experience with Gmail and Google Docs
  
• Advanced/Fluent English (Required)
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• 1 year of phone customer service experience preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Strong customer service skills

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

Job Summary

The Technical Support Specialist provides world-class assistance to our global customer base. While this role provides essential support to our Portuguese-speaking customers as needed, a large majority of daily operations—including tickets, live calls, and webinars—are conducted in English. We are looking for a candidate with exceptional English fluency, a strong technical grasp, and a love for helping others. This role will be hybrid (2 days in office in São Paulo) 

Key Responsibilities

• Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.

• Host and facilitate technical webinars and product demonstrations for a global audience.

• Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).

• Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs.

• Manage ticketing queue, ensuring timely resolution of reports and requests
• Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Technical Skills & Qualifications

• Language Proficiency: * English: Advanced/Fluent (Required). Must be comfortable conducting technical training and taking live calls in English.

  • Portuguese: Native/Near-native speaking and writing skills.

• Email Infrastructure & Protocols: * Strong understanding of Email Server environments and Secure Email Gateways (SEGs).

  • Knowledge of email authentication protocols: SPF, DKIM, and DMARC.

  • Experience troubleshooting email delivery, including header analysis and whitelisting logic within an email environment.

• Experience: 1+ years in a customer-facing technical support or help desk role. Experience in a SaaS environment is highly preferred.

• Education: 2-year degree in a technical field or equivalent work experience.

• Professional Competencies:

  • Excellent time management and organization skills with the ability to prioritize tasks in a fast-paced environment.

  • Ability to demonstrate integrity, accountability, respect, and commitment as a representative of the company.

  • Strong collaborative and teamwork skills.

Additional Requirements

• Communication: Ability to explain complex technical concepts clearly to both technical and non-technical audiences.

• Application Note: Please submit your resume in English. The interview process will be conducted primarily in English.

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

In this fun, fast-paced role, you will be supporting our Content Development Department (the creative team responsible for developing training modules, videos, games, and documents offered to our customers) by assisting with administrative tasks as well as coordinating and facilitating individual projects. Some of the duties include; scheduling internal and external meetings, laying out the various projects (milestones and timelines) in our project management software, coordinating with vendors and freelancers as needed, tracking vendor costs and receipts, assisting with follow up and any administrative functions needed to ensure the department is well organized and running smoothly, while producing high quality training content.

Responsibilities:

• Perform ongoing and as-needed administrative tasks
• Coordinate and track various aspects of multiple projects using a cloud-based project management environment
• Schedule internal and external meetings 
• Coordination with vendors and freelancers as needed, during content development
• Tracking vendor costs and project expenses 
• Regularly gather data on published content, analyze, present findings to team leadership
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement. 
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Requirements:

• High School diploma or GED
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent communication skills, written and verbal
• Computer savvy
• Accustomed to using G Suite
• Adept at creating spreadsheets and tables
• Able to jump into any application and learn it quickly
• Excellent organizational skills
• Can handle a wide variety of tasks from talking on the phone with a vendor or customer to putting together complex spreadsheets
• The ability to coordinate the various aspects of a project and stay on top of milestones
• Experience with project management software is a plus, however not required 
• Strong prioritization and time management skills

Please submit your resume in English - the initial interview with the recruiter will be conducted in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Customer Service Admin will be responsible for assisting the Global Renewal Specialist team in administrative tasks related to, but not limited to, the process of generating, sending, and revising renewal, add-on, and upgrade quotes for customers.

Responsibilities:

• Renewal, add-on, and upgrade quote generation as needed
• Refresh outstanding quote proration and expiration as needed
• Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
• Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
• Submit won opportunities for processing as requested
• Assist with Custom Quotes as requested
• Assist with training new team members as requested
• Log and monitor personal team statistics on a daily basis

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Information Security Engineer performs all processes and procedures necessary to ensure the safety of information systems, services, and networks. In addition, the primary responsibility is to lead security assessments, implement, configure, and manage existing security tools, deploy new security tools, and assist infosec staff on necessary projects and activities.

Responsibilities:

• Assess information security processes and design more efficient methods using available tools including generative AI
• Oversee the Implementation and management of Infosec applications, services and tools such as Endpoint Detection and Response (EDR), Threat and Vulnerability Management (TVM), Software and application inventory security management, Email and communications security, and more.
• Optimization and application of monitoring solutions to track and detect potential security issues.
• Conduct security, vulnerability, and risk assessments across services, cloud and applications, using both automated tools, manual testing procedures, and generative AI.
• Involved in all aspects of Incident Response.

Requirements:

• Bachelor’s degree in information security, information systems, or similar preferred
• Relevant industry certification in information security, management information systems security or similar preferred 
• Experience leveraging generative AI in your security testing workflows , automations and processes
• Certifications in relevant securing relevant business applications
• Minimum 3+ years experience in information security and Technology or related role
• Demonstrated practical knowledge in information security, IT, internet concepts, and business applications.
• Some experience with infosec testing tools and scripts.
• Some experience working with relevant security applications such as EDR, MDM, Email Security, IdP, AWS, Azure, solutions.
• Familiar with implementing secure IT/Infosec SaaS applications. 
• Familiar with OWASP top 10,MITRE ATT&CK Framework, as well as other relevant frameworks.
• Knowledge of various operating systems, ChromeOS, Linux, Mac, Windows.
• Able to navigate the linux command line and write basic scripts
• Strong verbal and written communications
• Excellent time management and organization skills

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Opportunity

As a Graphic Designer here, you will play a key role in shaping how our brand is perceived by the world. You will have the opportunity to directly impact our marketing success by ensuring that every asset we produce - from digital campaigns and social media to web content - is creative, consistent, and high-quality. This role requires a proactive and exploratory mentality, as you will be a central creative partner for our Marketing, PR, and HR teams. Our design team works collaboratively to turn ideas into high-impact visuals, all while finding new and better ways to bring our brand to life.

What You’ll Do

• Multi-Platform Visual Design: Create high-impact graphic assets for social media, digital advertising, and print, ensuring a cohesive visual identity across all touchpoints.

• Video Production: Edit short-form video content optimized for modern platforms, including cutting footage and editing lower thirds or bumpers.

• UX & Web Support: Design front-end solutions for website updates and changes, applying UX principles to ensure assets are mobile, tablet, and desktop-friendly.

• AI-Assisted Workflow: Strategically use AI tools (e.g., Midjourney, Firefly, Gemini) for rapid prototyping, asset generation, and creative automation, while maintaining a human eye for quality and ethics.

• Brand Stewardship: Maintain and evolve the brand, ensuring all materials - regardless of the medium - remain authentic and intentional.

• Design Support: Manage diverse design needs such as presentations (Google Slides and PowerPoint), signage, trade show collateral, and infographics as needed.

What You Bring

• Experience: 5+ years of graphic design experience with a portfolio that demonstrates strong typography, page structure, and the ability to simplify complex messages.

• Web & UX Mastery: A strong understanding of front-end UX design and web best practices. You are comfortable mocking up web pages and creating responsive assets that function perfectly across all screen sizes.

• Technical Proficiency: Expert in Adobe Creative Suite (including Premiere for video) and proficient in Google Workspace (Gmail, Docs) and MS Office (Word, Excel).

• Proactivity: A self-starter who takes initiative, asks thoughtful questions to gain clarity, and proactively suggests ways to improve and broaden the brand.

• Diligence: A high level of precision and pride in your work, with a track record of meeting fast turnarounds and high-volume requests with polished, accurate results.

• Communication: Fluent English speaking and writing skills, for successful cross collaboration.

Bonus points if you have:

• Knowledge of HTML, CSS, and JavaScript.

• Experience with collaboration tools like Monday.com or similar ticketing systems.

• Background in Cybersecurity or SaaS environments where you've handled fast-turnaround marketing deliverables.

Why You’ll Love It Here

• Creative Influence: You will have the opportunity to explore new design directions and help broaden the brand beyond current standards.

• AI Adoption: We actively encourage using AI to be more productive and hold monthly meetings to discuss new tools and creative components.

• Professional Growth: We support continuous learning through certification bonuses and tuition reimbursement programs.

• Remote Flexibility: This is a remote role based in Brazil, offering the ability to work with a global team on a flexible schedule.

Please submit your resume in English - the initial interview with the recruiter will be conducted in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Renewal Specialist Admin will be responsible for assisting the Global Renewal Specialist team in administrative tasks related to, but not limited to, the process of generating, sending, and revising renewal, add-on, and upgrade quotes for customers.

Responsibilities:

• Renewal, add-on, and upgrade quote generation as needed
• Refresh outstanding quote proration and expiration as needed
• Review of discounts, free months, payment terms, etc. offered at initial purchase or prior to renewal
• Act as additional reviewer of opportunity hygiene to ensure correct data entry and staging
• Submit won opportunities for processing as requested
• Assist with Custom Quotes as requested
• Assist with training new team members as requested
• Log and monitor personal team statistics on a daily basis

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education preferred
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with Salesforce or other CRM preferred
• Strong verbal and written communications
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and team work skills
• Ability to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in São Paulo, Brazil, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/

The Product Security Engineer performs all processes and procedures necessary to ensure the safety of KnowBe4 applications and cloud environments. In addition, the primary responsibility is to protect the privacy, confidentiality, integrity, and availability of company and customer data by conducting security assessments, triaging security findings and having a proactive approach in assisting the IT and engineering teams to develop secure applications and secure our cloud environments. 

Responsibilities:

• Conduct regular security assessments and code reviews to identify vulnerabilities and ensure compliance with security standards.
• Develop and maintain threat models for products, understanding potential threats and devising strategies to mitigate them.
• Integrate security practices into the software development lifecycle, ensuring that security is considered at each stage of development.
• Identify, assess, and coordinate the remediation of vulnerabilities within products. This includes staying up-to-date with the latest security threats and trends.
• Implement and maintain security tools and automation systems to streamline security processes for product security
• Participate in incident response activities, helping to manage and mitigate security incidents related to the product.
• Provide training and guidance to development teams on best practices in secure coding and product design.
• Ensure products comply with relevant industry security standards and regulations.
• Work closely with engineering, product management, and other teams to ensure security is a key consideration in all aspects of product development and deployment.
• Stay abreast of the latest security research, technologies, and methods to continuously improve product security.
• Conduct risk analysis to understand the impact of potential security threats and develop risk management strategies.
• Develop and enforce security policies and procedures related to product development and maintenance.

Requirements:

• Bachelor’s degree in information security, information systems, or similar experience preferred
• Relevant field or experience in IT and infosec.
• Experience working in AWS and with Terraform
• Has strong understanding of information security, including a broad range of exposure to cloud infrastructure, systems analysis and application development, vulnerability scanning, policies and procedures, and audits.
• Experience with cloud computing environments including infrastructure as code, containers and functions.
• Strong knowledge of CWE top 25 and OWASP top 10 vulnerabilities
• Understanding of MITRE ATT&CK matrix
• Experience with code development and can read and understand source code in several programming languages such as Ruby, PHP, Go, JS, Python. 
• Automated and Manual Web, Mobile and Traditional application pentesting experience
• Experience with scripting and building automations leveraging tools such as Python and tools such as Claude Code
• Experience leveraging AI in your security testing workflows and processes
• Have a strong networking and security understanding
• Understanding of modern web application development technologies such as MVC, JWT, GraphQL
• Experience with Burp Suite, SAST, DAST, Container and Dependency Scanning tools
• Security certification such as OSWE, OSCP, CISSP, GPEN, CEH, CCSP, AWS desired.
• Strong verbal and written communications
• Excellent time management and organization skills
• Excellent Analytical skills
• Strong problem solving and root cause analysis abilities