Manager, Technical Services Frontline

Location - Windsor, UK

Type of Work - Office

Role Overview

The Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process improvements, and system implementations.  

Key Responsibilities

Leadership & Team Development

• Lead, coach, and mentor Tier 1 staff, providing guidance, training, and assignments that prepare them for more advanced IT roles  
• Create structured development plans and career pathways for Tier 1 employees, enabling skill advancement and creating opportunities for advancement
• Build team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to grow

Operational Oversight

• Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently met
• Monitor ticket queues, call metrics, and customer feedback to ensure high quality service delivery and operational coverage
• Develop and refine processes that improve efficiency, consistency, and the overall end-user experience, fostering a customer-first culture within the team

Project Management for Technology Initiatives

• Coordinate project planning, stakeholder communication, and resource allocation between Tier 1 and Tier 2 teams
• Develop rollout strategies, training materials, and user adoption plans for new technologies alongside the Tier 2 manager
• Ensure Tier 1 staff are trained and prepared to support new systems post implementation

Customer Experience & Quality Assurance

• Implement quality assurance processes, including ticket audits, satisfaction surveys, and feedback reviews
• Collaborate with other IT leaders to ensure a seamless escalation process for complex issues

Process Improvement & Knowledge Management

• Oversee the creation and maintenance of a knowledge base for internal staff and end users
• Leverage data and metrics to recommend operational changes and evaluate training needs
• Partner with Tier 2 to ensure lessons learned from support operations inform future technology decisions

Experience/Qualification Required

• Strong leadership skills with a passion for staff development and coaching
• Excellent interpersonal and communication abilities, with the skill to inspire and motivate
• Strategic thinker who can balance immediate operational needs with long-term team growth
• Proficient in project management principles and service delivery best practices
• Customer-focused mindset with a commitment to service excellence

InterSystems UK is seeking an energetic, results-driven Sales Manager with proven healthcare solutions sales and account management experience to join our established and high-performing team.

This is an exciting opportunity to play a key role in expanding the footprint of InterSystems’ market-leading healthcare solutions across London and the South East, working with both NHS and Private healthcare organisations.

The Role

The Sales Manager will be responsible for driving new business growth and expanding strategic relationships across the territory, with a primary focus on:

• TrakCare – our leading Electronic Patient Record (EPR) platform
• HealthShare – our advanced interoperability and shared care record solution

You will identify, develop, and close new opportunities while strengthening long-term partnerships with existing customers. This role requires a highly credible and consultative sales professional capable of engaging at executive level and articulating complex digital transformation strategies aligned to customer objectives.

Key Responsibilities

• Develop and execute a territory sales strategy across NHS and Private healthcare providers in London and the South East
• Identify, qualify, and close new business opportunities for TrakCare, HealthShare, and related InterSystems healthcare solutions
• Build and maintain strong, trusted relationships with key stakeholders, including C-suite executives (CIO, CCIO, CFO, COO, CMIO, etc.)
• Understand customer challenges and strategic priorities, positioning InterSystems solutions to deliver measurable clinical, operational, and financial value
• Lead the full sales lifecycle from opportunity identification through to contract negotiation and close
• Collaborate with Pre-Sales, Clinical, Technical, and Executive teams to deliver compelling proposals and presentations
• Manage and grow existing accounts, identifying cross-sell and upsell opportunities
• Maintain accurate pipeline management and forecasting
• Represent InterSystems at industry events, conferences, and customer engagements

Additional Requirements

• Willingness and flexibility for regular national travel
• Strong commercial awareness and understanding of the UK healthcare landscape
• Ability to work collaboratively within a matrix organisation

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with NHS trusts, ICSs, CCGs, CSUs with both clinical and technical stakeholders
• Experience of selling clinical and administrative application software to healthcare end users.
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Proven ability to present effectively at board level.
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

Accounts Assistant

Location - Windsor, UK

Type of Work - Office Based

Role Overview

Reporting into the Senior Controller, the Accounts Assistant position at InterSystems plays an integral role in the Finance department at our UK office in Windsor, Berkshire. The UK office supports operations across EMEA.

Key Responsibilities

• Accounts Payable processing for UK, Ireland and South African branches including verification of appropriate approval; invoice posting, upload of supporting documentation & preparation of weekly settlement runs
• Finance review of staff expenses against local branch policies for UK, Ireland and South Africa; processing expense settlements weekly
• Deliver expense induction for new starters
• Process daily bank transactions and complete daily bank account reconciliations
• Collation, communication & co-ordination of payroll changes (provided by HR) to bureaus for South African, Finland and Swedish branches. Review of outputs to confirm appropriate deductions. Processing payroll settlement and payroll journals to ledger (Monthly)
• South African VAT return preparation (Monthly)
• Month end balance sheet reconciliation for UK, Ireland and South African branches
• Preparation of corporate card ledger posting and upload of supporting documentation into Workday (Monthly)
• Ensure finance activities comply with local statutory requirements and internal control frameworks across supported regions
• Bank settlement of VAT and Corporation Tax payments as required
• Prepare ad-hoc journals as required
• Assist in the month-end close process
• Ad-hoc assistance to the Senior Controller and International Controller as required

Key Accountabilities

• Ensure supplier and employee expense accounts are accurately processed, reconciled, and settled in line with agreed terms, local policies, and internal controls
• Record and validate invoices, including matching against approved purchase orders
• Support payroll coordination activities for selected regional branches

Experience/Qualification Required

• AAT Level 4 qualification (minimum) or equivalent; experience within an international, multi-entity environment is preferred.
• Prior experience using Workday is highly advantageous.
• Experience working with multi-currency accounting systems is desirable.
• Strong attention to detail with a proactive and collaborative team-oriented approach.
• Significant experience in transactional finance activities, with a solid understanding of financial statements and accounting entries.
• Confident communicator, able to liaise effectively with internal teams, senior management, and external stakeholders to resolve queries and explain financial information clearly

Senior Infrastructure Engineer

Windsor - UK

Overview

Our Hosting team delivers InterSystems’ solutions as hosted or managed services to customers worldwide, supporting business-critical and often regulated workloads that demand high levels of availability, performance, and operational reliability. The annual goal of this role is to ensure the effective, secure, and reliable operation of the Nutanix-based hosting platform that underpins customer services. The role holder will contribute to stable day-to-day operations while also supporting the ongoing evolution of the hosting platform through standardisation, automation, and continuous improvement. Success is measured by sustained service stability and availability, infrastructure performance, reduced operational risk, and the delivery of a more resilient and supportable infrastructure over the performance year. 

Key Responsibilities

• Operate and maintain large-scale Nutanix-based virtual infrastructure using AHV and Prism, ensuring platforms are monitored, patched, upgraded, and optimised in line with hosting standards.
• Manage and support large estates of virtual machines running critical customer workloads, including provisioning, lifecycle management, and execution of planned changes.
• Perform day-to-day infrastructure operations across compute, storage, and virtualisation layers, working within established operational and change management processes.
• Monitor platform health and proactively support stability, performance, and availability of production environments.
• Respond to infrastructure incidents in a structured and timely manner, working collaboratively to restore service and minimise customer impact.
• Participate in a shared on-call rota, providing out-of-hours support for production platforms as part of a team-based support model.
• Contribute to root cause analysis and post-incident reviews, identifying corrective and preventative actions to reduce repeat incidents.
• Support platform improvements and technical initiatives, including standardisation, lifecycle improvements, and reduction of operational risk.
• Assist with automation and operational efficiency initiatives, helping improve consistency, repeatability, and long-term supportability.
• Work closely with other infrastructure, network, security, and application teams to deliver reliable hosted services aligned with customer and business requirements.

Experience/Qualification Required

• Strong hands-on production experience operating Nutanix platforms (AHV, Prism). – Essential 
• Experience managing and supporting large-scale virtual machine environments. – Essential 
• Solid Linux experience (RHEL or equivalent) in enterprise or hosted environments. – Essential 
• Proven troubleshooting skills across virtualisation, compute, and storage platforms. – Essential 
• Experience working within structured operational processes (incident, change, and problem management). – Essential 
• Experience supporting production infrastructure in a 24×7 or on-call environment. – Essential 
• Experience migrating workloads from VMware to Nutanix. – Preferred 
• Exposure to VMware vSphere environments. – Preferred 
• Experience with automation tooling (e.g. Ansible) and/or enterprise backup platforms. – Preferred 

We are seeking an experienced and proactive Contracts Manager to join the UK Legal team. The role will support business growth and financial objectives by managing legal and commercial risk and enabling effective delivery of software and services to the NHS and other UK healthcare providers.

The Contracts Manager will play a key role in managing contracts across their full lifecycle, working closely with the Legal, Sales, Delivery and Leadership teams to ensure contractual arrangements align with business objectives, governance requirements and public sector procurement norms.

This role is based in InterSystems’ Windsor, UK office and may require occasional travel.

Key Responsibilities

The role encompasses end-to-end contract lifecycle management, including pre-contract support, post-contract management, and risk and governance oversight.

Pre-Contract Activities

• Support tender and bid responses, particularly for NHS and other public sector procurements.
• Draft, review and negotiate a range of customer and supplier contracts, ensuring alignment with business objectives, legal and commercial risk appetite, and applicable NHS and public sector requirements.
• Provide pragmatic contractual advice to support sales and project mobilisation activities.

Post-Contract Management

• Manage contracts following signature, including business adherence to contractual obligations, change control processes and contract variations.
• Monitor contractual performance, compliance and key post-signature obligations.
• Support the management of third-party vendors/sub-contractors and suppliers, both local and global, as required.

Risk and Governance

• Identify, assess and escalate legal and commercial risks to appropriate internal stakeholders and, where necessary, internal or external legal counsel.
• Implement and ensure adherence to internal contract management and governance processes.
• Manage ambiguity and develop practical, proportionate solutions to contractual and risk management challenges.

Stakeholder Engagement

• Provide clear, practical guidance on contractual matters to colleagues at all levels, including the Legal, Sales, Delivery and Leadership teams.
• Provide ad hoc mentoring and support to project teams by sharing best practices in contract and risk management, drawing on a proficient understanding of project delivery methodologies, preferably within a healthcare IT setting.
• Coordinate with local and international colleagues to resolve contractual issues efficiently.

Qualifications and Skills

• A minimum of 3 years proven experience in contract management or a closely related discipline, ideally within healthcare, IT, and/or the public sector.
• Strong drafting, negotiation and analytical skills, with a pragmatic and commercially focused approach.
• Demonstrable experience of using UK model form contracts and frameworks, with an understanding of government and NHS procurement laws and public sector contracting norms.
• Ability to identify, define and articulate key commercial principles to support sound legal and business outcomes.
• Excellent communication and interpersonal skills, including the ability to explain complex contractual issues to non-specialists.
• Sound judgment, strong organisational skills and attention to detail.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Degree and/or postgraduate qualifications with a legal or commercial focus are preferred; relevant professional qualifications are welcomed.

InterSystems UKI have a Graduate opportunity for an Application Specialist role to work within the experienced and highly skilled TrakCare Laboratory Enterprise (TCLE) team.  The TCLE implementation team delivers TCLE to Clinical Laboratories which provides tools and reports to support the entire life cycle of lab services, delivery and workload across the enterprise.

This 9 month paid contract offers a fantastic opportunity to learn how a fast-paced global software business ensures that their product is installed, and servers maintained across multiple sites.

This is a full-time role for new Graduates which is office based in Edinburgh or Windsor 5 days per week.

The Application Specialist Graduate - TCLE will be responsible for supporting the Delivery of TCLE into customers – the role will be office based but also customer facing.

Key Responsibilities

• Be part of the Application Specialist team responsible for delivering TCLE day to day activities
• Undertake and support the following tasks as part of the implementation
  • System Configuration and Support
  • Testing
  • Troubleshooting
  • Stakeholder Collaboration
  • Data Integrity and Compliance
  • User Training and Support
  • Process Improvement
  • Integration support
• Use internal systems to support project delivery functions– JIRA/MS Project Online/ Workday
• Log all hours into workday against project or internal cost codes

InterSystems is willing to provide training in all the above areas, but you would already need to be proficient in MS Office, specifically Word and Excel, and have strong written and spoken English language skills.  You should have a strong understanding of LIMS functionality, interfaces, and configuration.
Domain Knowledge of laboratory workflows, with experience in specific areas like blood sciences, microbiology and Cell Pathology would be a significant asset.

This is a fantastic opportunity to join a highly successful global software business and take your first step into an exciting career in technology.

Experience & Qualifications

• Ability in fast learning of specific requirements of complex operations
• This role is intended for recent or soon to be graduates from a Bachelor’s or Master’s degree.
• Eligible to work in the UK without requiring visa sponsorship.
• Demonstrated initiative through academic excellence, extracurricular, or work experiences.
• Collaborative team mindset.
• Flexible demeanour in an ever-changing work environment.
• An awareness of project and solution delivery
• Persuasive and effective communication skills, both written and verbal. 
• A familiarity with the healthcare systems and implementation processes would be an advantage.

InterSystems UKI a leading provider of Electronic Patient Record (EPR) solutions, is seeking a proactive and tech-savvy Application Specialist Graduate to support the implementation of its EPR at NHS/HSE and/or private healthcare sites. This graduate contract offers the opportunity to work closely with experienced implementation specialist, technical teams, and clinical stakeholders, gaining valuable insight into digital health transformation from a supplier’s perspective. This is a full-time role for new Graduates which is office based in Edinburgh or Windsor 5 days per week. This role will also involve some travel to customer sites.

Key responsibilities

• Assist with PAS and Clinical configuration, data mapping, and testing as part of customer implementation projects.
• Support the delivery of deployment activities including customer workshops, configuration analysis, environment setup, and interface validation.
• Participate in data migration, system integration testing (SIT), and user acceptance testing (UAT) processes.
• Prepare user documentation, training materials, and configuration specifications.
• Shadow senior application specialists during client meetings, discovery and Implementation sessions, and go-live support.
• Contribute to issue logging, triaging, and resolution coordination using internal support tools.
• Work collaboratively with cross-functional teams including developers, analysts, and project managers.
• Understand and document client-specific workflows and translate requirements into system configurations.
• Stay current with NHS/NHS Scotland/HSE digital standards, interoperability frameworks, and healthcare regulations relevant to PAS.

InterSystems is willing to provide training in all the above areas, but you would already need to be proficient in MS Office, specifically Word and Excel, and have strong written and spoken English language skills.

Experience/Qualifications

• Currently pursuing or recently completed a degree in Health Informatics, Computer Science, Information Systems, Biomedical Engineering, HealthCare or a related field.
• Interest in digital health, hospital operations, and enterprise healthcare software.
• Knowledge of or exposure to EPR/PAS platforms is advantageous.
• Strong analytical, communication, problem-solving and documentation skills.
• Familiarity with HL7/FHIR standards or integration concepts is a plus.
• Comfortable working in fast-paced environments and managing multiple tasks.

This is a fantastic opportunity to join a highly successful global software business and take your first step into an exciting career in technology.

Project Manager

Location: UK and Ireland (with travel as required)
Business Area: Healthcare Solutions (TrakCare & HealthShare)

Role Overview

The Project Manager is accountable for the successful delivery of complex healthcare IT implementation projects across the UK and Ireland. This role leads full lifecycle delivery of integrated healthcare solutions, ensuring projects are delivered on time, within scope and budget, and to agreed quality and clinical safety standards.

The Project Manager serves as the primary point of accountability for project performance, governance, customer engagement, and commercial outcomes. This includes leadership of multi-disciplinary teams, management of third-party partners, oversight of contractual obligations, and proactive risk and issue management.

Regular travel to customer sites is required, potentially up to five nights per week depending on project needs.

Key Responsibilities

1. Project Leadership & Delivery

• Lead end-to-end project delivery from initiation through go-live and closure.
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop and maintain integrated project plans aligned to contractual milestones.
• Establish and maintain governance structures including Steering Committees and Project Boards.
• Ensure alignment to InterSystems delivery methodology and PMO standards.
• Drive accountability across internal and customer teams.

1. Planning & Controls

• Develop and maintain:
• Detailed Implementation Plan
• Resource Plan
• RAID log (Risks, Assumptions, Issues, Dependencies)
• Change Control Log
• Financial forecasts and cost tracking
• Implement structured change control processes.
• Monitor and report on schedule, scope, budget, and quality performance.
• Escalate material risks and variances through agreed governance routes.

1. Commercial & Financial Management

• Manage projects in line with contractual obligations.
• Monitor revenue, margin, and cost performance.
• Forecast financial outcomes and identify corrective actions where needed.
• Manage third-party vendors and integration partners.
• Ensure compliance with agreed commercial terms and service levels.

1. Stakeholder & Customer Management

• Build strong, trusted relationships with customer executives and operational leads.
• Act as primary escalation point for project matters.
• Facilitate workshops, steering meetings, and executive updates.
• Manage stakeholder expectations and drive collaborative decision-making.
• Assess customer readiness and capability to support delivery and adoption.

1. Risk, Quality & Governance

• Proactively identify, assess, and mitigate project risks.
• Ensure clinical safety and regulatory considerations are addressed.
• Conduct readiness assessments prior to major milestones (e.g., go-live).
• Ensure quality assurance processes are embedded throughout the lifecycle.
• Maintain compliance with internal PMO standards and audit requirements.

1. Go-Live & Transition to Support

• Lead cutover planning and execution activities.
• Ensure training, testing, and operational readiness are achieved.
• Oversee formal milestone acceptance and sign-off.
• Execute structured handover to Service Management and Support teams.
• Ensure post-go-live stabilisation plans are in place.

1. Continuous Improvement & Knowledge Leadership

• Produce project closure reports and lessons learned documentation.
• Contribute to improvements in delivery methodology and PMO practices.
• Support business development through input to proposals and discovery phases.
• Mentor junior project managers where appropriate.

Key Competencies

Leadership & Accountability

• Takes full ownership of delivery outcomes.
• Leads with confidence, clarity, and integrity.
• Drives high performance within multi-disciplinary teams.

Strategic & Commercial Awareness

• Understands business impact and commercial drivers.
• Balances short-term delivery with long-term value realisation.
• Makes sound decisions with incomplete information.

Communication & Influence

• Communicates clearly at executive and operational levels.
• Facilitates complex discussions and drives consensus.
• Skilled in negotiation and conflict resolution.

Delivery Excellence

• Strong organisational skills with attention to detail.
• Manages multiple workstreams effectively.
• Maintains composure and effectiveness under pressure.

Adaptability & Learning Agility

• Thrives in dynamic, complex environments.
• Quickly absorbs new technical and operational concepts.
• Committed to professional and organisational improvement.

Skills & Experience

Essential

• Proven experience delivering complex, multi-workstream healthcare IT implementations.
• Demonstrated full lifecycle project management experience.
• Experience working with NHS, government, public or private healthcare providers.
• Strong financial management and forecasting capability.
• Experience managing third-party vendors and system integrations.
• Experience leading cross-functional, geographically dispersed teams.
• Strong governance and reporting experience.

Highly Desirable

• Experience delivering large fixed-price healthcare technology programmes.
• Knowledge of Health Information Systems (HIS), EPR, or interoperability platforms.
• Understanding of clinical workflows and healthcare regulatory requirements.
• Experience within enterprise-level technical environments.

Education & Professional Qualifications

Essential

• Bachelor’s degree or equivalent professional experience.
• Minimum 5–10 years’ experience managing complex IT projects.
• Strong understanding of software implementation lifecycles.

Preferred

• Professional certification (PMP, PRINCE2, MSP, or equivalent).
• Agile / hybrid delivery certification (e.g., SAFe, Scrum, AgilePM).
• Leadership or senior management development training.
• Proficiency in English (additional language skills advantageous).

Travel Requirements

Regular travel to customer sites across the UK is required. Extended stays (up to five nights per week) may be necessary depending on project phase.

InterSystems is hiring an experienced Facilities Manager to manage a small UK team and support the EMEA offices.  You will need to have experience of managing Class A office space and maintaining company facilities and equipment to an extremely high standard across the EMEA region.

The role reports to the Director of Facilities and the successful candidate will cover a broad range of responsibilities including Supplier Management, Third Party Contracts, Lease Renewals and Agreements, Refurbishments, Maintenance and Servicing, Health & Safety and all aspects of FM Compliance and Business Continuity.

This role is office based in Windsor and responsibilities include:

New Offices & Refurbishments

• Liaise with agencies to search for office premises and undertake site visits in order to shortlist option. Start negotiations and prepare presentation of final selection and costings.
• Negotiate head of terms and leases with in-house and local lawyers.
• Liaise with architect to design floor plan options.
• Organise and coordinate complete office fit out.
• Coordinate building work and assist employees with internal moves.

General

• Build and maintain good working relationships with external contractors and vendors of equipment and supplies.
• Negotiate and review maintenance and utilities contracts for the UK office and keep accurate and up to date records of maintenance work carried out.
• Ensure the PPM schedule for owned buildings is adhered to
• Manage the UK FM team
• Coordinate Company mobile phones.
• Ensure security standards are maintained and adhered to by employees.
• Manage the flow of communication within the UK offices and ensure the smooth running of routine facilities duties.
• Preparation of high level and complex reports and presentations
• Assist the Director of Facilities with the development and management of the departmental budget.
• Remains current on EU Health and Safety regulations concerning facilities and safety.
• Ad hoc project work (which could involve regular overseas travel) as required.

Health and Safety & Compliance

• Review the Health and Safety policy against changes in legislation.
• Ensure risk assessments are completed on an ongoing basis with relevant changes made.
• Ensure compliance with our ISOs and Global Environmental Goals.
• Sit on the Business Continuity Committee and ensure company has resiliency to emergencies.
• Provide suitable Health and Safety advice to Managers and employees, determine training needs and correct poor practices.
• Issue work permits from contractors for dangerous work.
• Ensure correct notices are displayed in all offices.
• Ensure the office has trained fire wardens and first aiders.

Job Qualifications

• Excellent execution and follow up, ability to work under pressure and to tight deadlines.
• IOSH / NEBOSH are beneficial
• Highly developed organisational skills with the ability to work effectively in a team environment
• 5+ years experience of facilities management including lease negotiations and heads of terms
• In depth, demonstrable knowledge of hard service management including asset maintenance and PPM scheduling
• Strong analytical and report writing skills
• Excellent communication skills
• Flexibility to work evenings and weekends when required with time given back in lieu
• Advanced level Microsoft Office skills – Word, Excel and PowerPoint, Outlook.

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organisation.

Technical Specialist

Location - UK

Type of Work - Office based

Role Overview

The Technical Specialist will be required to perform custom development tasks and provide support for the technical implementation tools of InterSystems healthcare applications and related products.

The Technical Specialist will be responsible for site specific software development activities and to ensure that the software satisfies project specifications and is delivered and deployed in line with project requirements.

The Technical Specialist must be available to visit client sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training. International travel may be required.

Key Responsibilities

• Management
  • Liaise with client or business analyst in regard to on-going enhancement requests
  • Liaise with client or business analyst on any requests for new or modified reports
  • Advise and assist Project Managers during implementation
  • Manage the resolution of any outstanding acceptance issues before and after project go-live
• Operational
  • Develop and provide technical support for software customizations such as JavaScript, interfaces, reports, extracts, data migration, upgrades and conversions
  • Provide technical support for troubleshooting and performance analysis for related areas
  • Support and testing of all InterSystems related utilities, e.g. patching tool, print service etc.
  • Production of training materials for technical courses such as system custom development or reporting
  • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles, and specifications
  • Responsible for participating in on-site technical training
  • Responsible for participating in on-site technical implementations
  • Responsible for participating in the 24 hour extended support service

Experience/Qualification Required

• Essential
  • Knowledge of web oriented languages, including HTML, and Java script.
  • Experience with SQL, data analysis and database methodologies
  • Ability to design and write technical documents
  • Well versed in Internet / Intranet concepts
  • Experienced in client-focused interaction
  • Proven ability to lead and deliver results as required within specific time frames.
  • Good presentation and communication skills
  • Ability to conduct training and develop training materials
  • Ability to work within a team in a multi-cultural environment
  • Available for work outside of office hours and willingness to travel
  • Passion for learning new technologies and applications
    
    
• Desirable
  • HL7 programming experience

Key Characteristics

• Essential
  • Technical Ability: Demonstrates facility with software development, programming, and/or applications; enjoys working with and analyzing complex data and developing software solutions
  • Innovative Problem Solving: Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships
  • Interpersonal Social Skills: Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced than them; is friendly, personable and engaging
  • Efficiency and Attention to Detail: Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy
• Desirable
  • Independence/Self-Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her

Education & Training

• Essential
  • University degree or equivalent work experience
    
    
• Desirable
  • Experience with InterSystems technology and healthcare systems highly desirable
  • Knowledge of Health Information Exchange (HIE) standards and best practices

The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of TrakCare and HealthShare solutions across the UK landscape. This is an exciting opportunity for candidates experienced in InterSystems technology stack or for highly experienced integration experts with substantial NHS and healthcare technology experience.

This is an excellent opportunity to join an expanding team, with a number of exciting and innovative projects, providing a platform to build substantial and complex healthcare solutions that will deliver real benefit to established and new InterSystems healthcare customers.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Deliver and support complex technical implementations and customisations across InterSystems platforms.
• Analyse enhancement requests, assessing feasibility, risk, and development effort.
• Provide technical guidance to project managers and implementation teams.
• Develop, test, troubleshoot, and optimise integrations and platform configurations.
• Resolve acceptance issues pre- and post–go-live and support live environments.
• Produce and maintain high-quality technical documentation and training materials.
• Participate in peer reviews, on-site implementations, technical training, and extended support rotas.
• Mentor team members and contribute to continuous improvement of delivery quality.

Experience Required

• Strong technical background in software development, integrations, and data-driven systems.
• Proficiency in web technologies (HTML, JavaScript), SQL, and database concepts.
• Experience working in client-facing roles and delivering within fixed timelines.
• Ability to analyse complex technical problems and communicate solutions clearly.
• Experience producing technical documentation and delivering technical training.
• Knowledge of healthcare systems, NHS environments, and integration standards (e.g. HL7, HIE).
• Desirable experience with InterSystems technologies and cross-platform integrations.
• Degree-level education or equivalent professional experience, with flexibility to travel and support customers on-site.

The successful candidate will be responsible for delivering highly complex technical tasks required to assure the successful implementation of TrakCare and HealthShare solutions across the UK landscape. This is an exciting opportunity for candidates experienced in InterSystems technology stack or for highly experienced integration experts with substantial NHS and healthcare technology experience.

This is an excellent opportunity to join an expanding team, with a number of exciting and innovative projects, providing a platform to build substantial and complex healthcare solutions that will deliver real benefit to established and new InterSystems healthcare customers.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Deliver and support complex technical implementations and customisations across InterSystems platforms.
• Analyse enhancement requests, assessing feasibility, risk, and development effort.
• Provide technical guidance to project managers and implementation teams.
• Develop, test, troubleshoot, and optimise integrations and platform configurations.
• Resolve acceptance issues pre- and post–go-live and support live environments.
• Produce and maintain high-quality technical documentation and training materials.
• Participate in peer reviews, on-site implementations, technical training, and extended support rotas.
• Mentor team members and contribute to continuous improvement of delivery quality.

Experience Required

• Strong technical background in software development, integrations, and data-driven systems.
• Proficiency in web technologies (HTML, JavaScript), SQL, and database concepts.
• Experience working in client-facing roles and delivering within fixed timelines.
• Ability to analyse complex technical problems and communicate solutions clearly.
• Experience producing technical documentation and delivering technical training.
• Knowledge of healthcare systems, NHS environments, and integration standards (e.g. HL7, HIE).
• Desirable experience with InterSystems technologies and cross-platform integrations.
• Degree-level education or equivalent professional experience, with flexibility to travel and support customers on-site.

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Manager to secure new business and to build mutually rewarding long term relationships with our customers across the West of England and Wales. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role.

The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Maintain and enhance relations with existing Healthcare Data Platform customers
• Discover, qualify and develop opportunities for solutions sales in the UK healthcare market
• Motivate internal and external staff/resources to focus on desired business outcomes
• Work with the UK Bid team to provide timely proposals to customers
• Manage, escalate and resolve technical or contractual issues
• Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value
• Leverage existing customers as reference sites to support the campaign to bring in new name business
• Maintain awareness of industry sector and technological advances
• Collaborating with InterSystems partner organisations to support end-user requirements

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards
• Experience of data and integration software applications to healthcare end users
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Manager to secure new business and to build mutually rewarding long term relationships with our customers across the North of England and Scotland. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role.

The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Maintain and enhance relations with existing Healthcare Data Platform customers
• Discover, qualify and develop opportunities for solutions sales in the UK healthcare market
• Motivate internal and external staff/resources to focus on desired business outcomes
• Work with the UK Bid team to provide timely proposals to customers
• Manage, escalate and resolve technical or contractual issues
• Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value
• Leverage existing customers as reference sites to support the campaign to bring in new name business
• Maintain awareness of industry sector and technological advances
• Collaborating with InterSystems partner organisations to support end-user requirements

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards
• Experience of data and integration software applications to healthcare end users
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Manager to secure new business and to build mutually rewarding long term relationships with our customers across the South East of England. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role.

The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Maintain and enhance relations with existing Healthcare Data Platform customers
• Discover, qualify and develop opportunities for solutions sales in the UK healthcare market
• Motivate internal and external staff/resources to focus on desired business outcomes
• Work with the UK Bid team to provide timely proposals to customers
• Manage, escalate and resolve technical or contractual issues
• Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value
• Leverage existing customers as reference sites to support the campaign to bring in new name business
• Maintain awareness of industry sector and technological advances
• Collaborating with InterSystems partner organisations to support end-user requirements

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards
• Experience of data and integration software applications to healthcare end users
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Executive to secure new business and to build mutually rewarding long term relationships with our customers across the West of England and Wales. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role.

The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Maintain and enhance relations with existing Healthcare Data Platform customers
• Discover, qualify and develop opportunities for solutions sales in the UK healthcare market
• Motivate internal and external staff/resources to focus on desired business outcomes
• Work with the UK Bid team to provide timely proposals to customers
• Manage, escalate and resolve technical or contractual issues
• Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value
• Leverage existing customers as reference sites to support the campaign to bring in new name business
• Maintain awareness of industry sector and technological advances
• Collaborating with InterSystems partner organisations to support end-user requirements

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards
• Experience of data and integration software applications to healthcare end users
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

InterSystems UK is seeking an energetic Sales Manager with strong healthcare solutions sales experience. Responsible for selling InterSystems data platforms products to new and existing UK healthcare customers, both Private and NHS. We are looking for a highly credible Sales Executive to secure new business and to build mutually rewarding long term relationships with our customers across the North of England and Scotland. Experience of selling Data Platforms, Regional/Trust Level Integration Engines and/or AI-enabled solutions would be beneficial for this role.

The Sales Manager will be tasked with managing and developing relationships with new and existing end user customers to uncover potential opportunities for our products to solve our customers problems. You will have a demonstrable track record of successfully articulating and subsequently selling solutions to senior stakeholders and decision makers. This role requires the flexibility for regular national travel.

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Maintain and enhance relations with existing Healthcare Data Platform customers
• Discover, qualify and develop opportunities for solutions sales in the UK healthcare market
• Motivate internal and external staff/resources to focus on desired business outcomes
• Work with the UK Bid team to provide timely proposals to customers
• Manage, escalate and resolve technical or contractual issues
• Partner with Marketing teams to develop, and execute, effective prospecting strategies and campaigns to target new customers in areas where our solutions can provide value
• Leverage existing customers as reference sites to support the campaign to bring in new name business
• Maintain awareness of industry sector and technological advances
• Collaborating with InterSystems partner organisations to support end-user requirements

Experience and Qualifications

• Excellent listening, written and communication skills
• 7+ years software solutions sales to the UK National Health Service, with a good understanding of data challenges, interoperability and standards within the NHS
• Proven ability to engage at C level and proven sales success
• Ability to develop and leverage existing relationships with relevant stakeholders in NHS trusts, ICSs, Health Boards
• Experience of data and integration software applications to healthcare end users
• A strong team player, working with sales, clinical, and technical co-workers to put-together solutions that meet the customer needs
• Strong presentation skills, with an ability to tailor the content and depth to suit a technical, business or clinical audience
• A genuine interest and technical curiosity for software in the healthcare sector
• Degree qualified or equivalent

Based in our Windsor or Edinburgh office, our Non-Technical Graduates will fill a number of important positions at InterSystems. With personalised mentorship, our graduates have opportunities to work both independently, and as part of a team, to fulfil different needs of the company throughout a 9-month contract starting in either April or September 2026. You will develop knowledge about InterSystems and our products, as well as gaining valuable and transferable workplace skills. We operate with a comprehensive onboarding process, allowing our graduates to undergo all the training that is necessary for their specific requirements. Whichever team a Non-Technical Graduate is part of, they will follow a structured programme to monitor their progress and facilitate development. There may be opportunity to move into a permanent position once the graduate contract is complete.  

What we offer: 

• Training and development that will support your progress and career both within InterSystems and beyond 

• Chance to work in a company making valuable contributions to society  

• Dynamic working environment and a positive and supportive culture  

• Competitive entry-level salary 

Responsibilities: 

• Complete relevant training activities to learn about InterSystems products and processes, as well as specific training related to work done by the individual team 

• Support teams on projects with the aim of eventually taking on greater responsibility in these projects 

Qualifications/skills/requirements: 

• Recent or soon to be graduate from a Bachelor’s, Master’s or PhD Program – open to a range of disciplines 

• Collaborative team mindset 

• Flexible demeanour in an ever-changing work environment 

• Enthusiastic about professional development and learning opportunities 

• Previous internship experience is a bonus 

• Able to commit to a 9-month contract starting in either April or September 2026 

• This is an office-based position, so you should be able to work either in Windsor or Edinburgh 

Role Overview

As a member of the Sales team, the Sales Enablement Manager serves as a strategic programme manager, defining enablement strategies, creating training materials, and enhancing sales and marketing effectiveness. This role focuses on equipping the sales team with the necessary knowledge, tools, and processes to improve performance, particularly in the healthcare solutions space. The Sales Enablement Manager will work proactively with senior management, marketing, and sales teams to define and execute enablement strategies, monitor sales pipeline progression in our CRM platform, and provide data-driven recommendations for improvement.

Key Responsibilities

Sales & Healthcare Solution Enablement

• Work with the Sales, Marketing, and Product teams to develop training materials, exercises, and internal content that supports the sales approach for healthcare solutions.
• Create structured sales enablement programmes that equip the sales teams with the knowledge and tools to drive opportunities effectively.
• Develop and maintain best practices and methodologies for positioning healthcare solutions, helping teams align messaging with customer challenges and market trends.
• Drive the development of case studies, use cases, and sales playbooks tailored to the EMEA healthcare market.

Sales Training & Internal Content Development

• Design and implement onboarding and continuous learning programmes for sales teams to improve their understanding of company offerings, industry trends, and sales strategies.
• Collaborate with subject matter experts to create engaging training materials, including videos, e-learning modules, and workshops.
• Organise internal training sessions, webinars, and role-playing exercises to strengthen the sales team’s ability to engage customers.

Sales Pipeline & CRM Analytics

• Track and analyze sales pipeline data using CRM tools to identify trends, bottlenecks, and opportunities for improvement.
• Generate monthly reports on sales progress, highlighting key insights and making recommendations for sales process enhancements.
• Work closely with regional sales leadership to ensure accurate forecasting and sales performance tracking.
• Support data-driven decision-making by leveraging CRM and analytics tools to measure sales enablement effectiveness.

Collaboration & Strategy Execution

• Partner with sales and marketing leaders to define and prioritise enablement initiatives.
• Facilitate regular strategy sessions and cross-functional meetings to align enablement efforts with broader sales goals.
• Support the execution of sales campaigns and marketing initiatives, ensuring alignment with sales enablement strategies.

Required Qualifications & Experience

• 5+ years of experience in sales enablement, sales operations, or a similar role, preferably supporting global sales teams in the healthcare or technology sector.
• Strong knowledge of sales methodologies, pipeline management, and CRM platform analytics (Salesforce or similar).
• Experience in creating and delivering training programmes tailored for B2B sales teams.
• Familiarity with healthcare industry trends and ability to translate complex solutions into effective sales strategies.
• Strong project management and stakeholder engagement skills.
• Excellent communication and presentation abilities.

Based in our Windsor or Edinburgh office, our Technical Graduates will fill a number of important positions at InterSystems. With personalised mentorship, our graduates have opportunities to work both independently, and as part of a team, to fulfil different needs of the company throughout a 9-month contract, starting in either April or September 2026. You will develop a deep level of knowledge about InterSystems and our products, as well as gaining valuable and transferable workplace skills, both technical and non-technical. We operate with a comprehensive onboarding process, allowing our graduates to undergo all the training that is necessary for their specific requirements. Whichever team a Technical Graduate is part of, they will follow a structured programme to monitor their progress and facilitate development. There may be opportunity to move into a permanent position once the graduate contract is complete.  

If your application is successful in our early stages, you may be selected by one of our technical teams to be considered for their more specific graduate role – we will provide further details about those positions in due course.  

What we offer: 

• Training and development that will support your progress and career both within InterSystems and beyond 

• Chance to work in a company making valuable contributions to society  

• Dynamic working environment and a positive and supportive culture  

• Competitive entry-level salary  

Responsibilities: 

• Complete relevant training activities to learn about InterSystems products and processes 

• Support technical teams on projects with the aim of eventually taking on greater responsibility in these projects 

Qualifications/skills/requirements: 

• Recent or soon to be graduate from a Bachelor’s, Master’s or PhD Program 

• Computer Science, Physics, Maths, or similar STEM discipline preferred 

• Experience coding in one or more of the following languages: Java, C, C++, JavaScript, AngularJS, JSON, Python, or similar 

• Technical curiosity 

• Creativity towards complex technical challenges 

• Collaborative team mindset 

• Flexible demeanour in an ever-changing work environment 

• Initiative to build a technical foundation for a career that matters 

• Previous internship experience is a bonus 

• Able to commit to a 9-month contract starting in either April or September 2026 

• This is an office-based position, so you should be able to work either in Windsor or Edinburgh