For our Implementation team, we are looking for a Project Manager with proven experience in implementing projects within the healthcare IT domain. The position is based in Milan, with a hybrid work model.

Key Responsibilities:

• Plan and execute TrakCare implementation projects within the country, ensuring adherence to timelines and budget.
• Take end-to-end responsibility for the project lifecycle, from day‑to‑day execution management to securing the necessary resources, ensuring effective team coordination so that the deployment is delivered according to contractual commitments and agreed deadlines.
• Define project objectives and oversee quality control throughout the entire project lifecycle, following InterSystems’ customer engagement methodology.
• Monitor customer and third‑party obligations, managing escalations related to any agreed project changes.
• Be available for assignments requiring regular travel to customer sites (70–80% of the time).

Skills and Qualifications:

• Experience managing implementation projects for integrated healthcare solutions in a customer‑facing role, gained within public or private healthcare organizations.
• Experience overseeing the full project lifecycle, from kick‑off to execution, go‑live, and closure.
• Direct knowledge of the healthcare sector and 3+ years of experience with Hospital Information Systems (HIS).
• Experience in resource management and in monitoring timelines and budgets.
• Proven ability to lead diverse and multidisciplinary teams.
• Strong communication skills at all levels of an organization.
• Experience managing contracts, including those involving third parties.
• Bachelor’s or Master’s degree in a relevant field (e.g., Biomedical Engineering, Management Engineering).

Nice to Have:

• Exposure to software development processes.
• PMP certification.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

Job Summary

Being part of InterSystems Professional Services means becoming an expert consultant delivering creative solutions with our top-tier clients. As a Professional Services Specialist, you will be responsible for designing, implementing, and optimizing robust client solutions around our IRIS and TotalView products. It requires application development and deployment skills, hands-on configuration and problem-solving, and customer presence and presentation abilities to deliver top-notch solutions tailored to meet our clients' unique requirements.  

If you love solving important and complex problems, then InterSystems Professional Services will be a great place to build your career. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. 

 Responsibilities

Consultation and Analysis

• Collaborate with clients to understand their business needs and requirements. 
• Conduct thorough assessments of existing customer database systems, identifying areas for improvement and optimization. 
• Advise, guide, and educate customers on proper usage and implementation best practices. 

 Project Management

• Work collaboratively with the customer project team, our internal global InterSystems financial solutions team and associated IRIS teams to satisfy customer project requirements.  
• Develop comprehensive implementation plans, considering technical architectures, model design, migration strategies, and operational best practices. 
• Work individually or lead a team of professional services resources to successfully execute customer implementation projects, meeting the defined and agreed upon deadlines/milestones. 

 Technical Expertise 

• Architect and design database solutions that align with clients' business goals and industry best practices. 
• Execute on plan by implementing solutions from install through configuration, testing, and deployment. 
• Coordinate with product management to enhance product offerings based on client desires/needs.

 Customer Relationship Building: 

• Present strategy and project plans to customer stakeholders. 
• Coordinate with InterSystems' Account Representatives, Sales, Support, and other departments to ensure a seamless and productive relationship with our clients. 
• Write competitive proposals and business cases for services to support our product offerings. 

 Experience and Qualifications

• 7+years of experience in business consulting to clients focused on digital transformation, data integration and management, building operational and / or analytic applications, with deep knowledge of data management architectures, technologies, and high-quality application design. 
• 3+ years of demonstrated ability to identify, shape, sell, and lead management consulting work commercially, working collaboratively with client leaders and teams 
• Outstanding interpersonal, communication, and presentation skills 
• Strong technical and business writing skills 
• Proven success in contributing to a team-oriented environment 
• Demonstrated experience with most/all of the following: 

• SQL and ODBC / JDBC 
• Object-Oriented programming languages 
• XML, XSLT, JSON, SOAP, REST 
• Cloud hardware services, containers, Kubernetes, etc. 
• Windows, Unix/Linux, MAC OS X 
• API Management 

 Education and Training

• Bachelor’s degree in Computer Science, Applied Math, or technical / analytical equivalent 

Job Summary

The Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.  Spending up to 50% of their time working directly from customer sites and other InterSystems offices, the Application Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

Responsibilities

• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product
• Other duties may be directed by the Company from time to time.

Experience and Qualifications

• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems
• Clinical (Nursing, eMeds) or Patient Administration Systems (PAS) preferred
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
• General aptitude for solving problems and using technology to improve processes
• Understanding and experience in implementation of product solutions
• A solid grasp of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes
• The ability to spend up to 50% of time travelling and working from customer sites and other InterSystems offices

Education and Training

Health Information or Clinical University Degree

Job Summary

We are looking for a Project Manager, based in Jakarta, Indonesia. The candidates must have a strong Healthcare IT background.

Responsibilities

• Manage project team members and influence them to take positive action and accountability
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Produce the Project Implementation Plan
• Produce and Manage the Project Plan
• Produce and Manage the Quality Plan
• Produce and Manage the Communications Plan
• Define the resource plan
• Represent the needs of the Implementation Team during the pre-sales stage
• Carry out resource planning and management
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Proactively manage changes in project scope throughout the project
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Lead the ‘handover to support’ activities after go-live
• Lead the ‘lessons learned’ activities for whole project life cycle
• Produce the Project Closure Report

Experience and Qualifications

• Project Management experience delivering multi-stranded integrated Healthcare solutions in a customer facing role
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Direct healthcare knowledge or 3+ yrs experience with an HIS or LIMS system highly preferred
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization
• An understanding of hospital procedures, standard working practices, structure and politics
• Previous experience as an end user of an integrated health system
• Clinical experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications
• Experience with integrated implementations
• Broad understanding of IT technical implementation-delivery
• Senior level management training
• Microsoft Project

Education and Training

• University degree or 10+ yrs experience managing large, complex projects preferably in healthcare IT
• Technical knowledge in software and implementation processes
• Project Management qualification such as Prince2 , PMP or PMI

Project Manager

Location: UK and Ireland (with travel as required)
Business Area: Healthcare Solutions (TrakCare & HealthShare)

Role Overview

The Project Manager is accountable for the successful delivery of complex healthcare IT implementation projects across the UK and Ireland. This role leads full lifecycle delivery of integrated healthcare solutions, ensuring projects are delivered on time, within scope and budget, and to agreed quality and clinical safety standards.

The Project Manager serves as the primary point of accountability for project performance, governance, customer engagement, and commercial outcomes. This includes leadership of multi-disciplinary teams, management of third-party partners, oversight of contractual obligations, and proactive risk and issue management.

Regular travel to customer sites is required, potentially up to five nights per week depending on project needs.

Key Responsibilities

1. Project Leadership & Delivery

• Lead end-to-end project delivery from initiation through go-live and closure.
• Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.
• Develop and maintain integrated project plans aligned to contractual milestones.
• Establish and maintain governance structures including Steering Committees and Project Boards.
• Ensure alignment to InterSystems delivery methodology and PMO standards.
• Drive accountability across internal and customer teams.

1. Planning & Controls

• Develop and maintain:
• Detailed Implementation Plan
• Resource Plan
• RAID log (Risks, Assumptions, Issues, Dependencies)
• Change Control Log
• Financial forecasts and cost tracking
• Implement structured change control processes.
• Monitor and report on schedule, scope, budget, and quality performance.
• Escalate material risks and variances through agreed governance routes.

1. Commercial & Financial Management

• Manage projects in line with contractual obligations.
• Monitor revenue, margin, and cost performance.
• Forecast financial outcomes and identify corrective actions where needed.
• Manage third-party vendors and integration partners.
• Ensure compliance with agreed commercial terms and service levels.

1. Stakeholder & Customer Management

• Build strong, trusted relationships with customer executives and operational leads.
• Act as primary escalation point for project matters.
• Facilitate workshops, steering meetings, and executive updates.
• Manage stakeholder expectations and drive collaborative decision-making.
• Assess customer readiness and capability to support delivery and adoption.

1. Risk, Quality & Governance

• Proactively identify, assess, and mitigate project risks.
• Ensure clinical safety and regulatory considerations are addressed.
• Conduct readiness assessments prior to major milestones (e.g., go-live).
• Ensure quality assurance processes are embedded throughout the lifecycle.
• Maintain compliance with internal PMO standards and audit requirements.

1. Go-Live & Transition to Support

• Lead cutover planning and execution activities.
• Ensure training, testing, and operational readiness are achieved.
• Oversee formal milestone acceptance and sign-off.
• Execute structured handover to Service Management and Support teams.
• Ensure post-go-live stabilisation plans are in place.

1. Continuous Improvement & Knowledge Leadership

• Produce project closure reports and lessons learned documentation.
• Contribute to improvements in delivery methodology and PMO practices.
• Support business development through input to proposals and discovery phases.
• Mentor junior project managers where appropriate.

Key Competencies

Leadership & Accountability

• Takes full ownership of delivery outcomes.
• Leads with confidence, clarity, and integrity.
• Drives high performance within multi-disciplinary teams.

Strategic & Commercial Awareness

• Understands business impact and commercial drivers.
• Balances short-term delivery with long-term value realisation.
• Makes sound decisions with incomplete information.

Communication & Influence

• Communicates clearly at executive and operational levels.
• Facilitates complex discussions and drives consensus.
• Skilled in negotiation and conflict resolution.

Delivery Excellence

• Strong organisational skills with attention to detail.
• Manages multiple workstreams effectively.
• Maintains composure and effectiveness under pressure.

Adaptability & Learning Agility

• Thrives in dynamic, complex environments.
• Quickly absorbs new technical and operational concepts.
• Committed to professional and organisational improvement.

Skills & Experience

Essential

• Proven experience delivering complex, multi-workstream healthcare IT implementations.
• Demonstrated full lifecycle project management experience.
• Experience working with NHS, government, public or private healthcare providers.
• Strong financial management and forecasting capability.
• Experience managing third-party vendors and system integrations.
• Experience leading cross-functional, geographically dispersed teams.
• Strong governance and reporting experience.

Highly Desirable

• Experience delivering large fixed-price healthcare technology programmes.
• Knowledge of Health Information Systems (HIS), EPR, or interoperability platforms.
• Understanding of clinical workflows and healthcare regulatory requirements.
• Experience within enterprise-level technical environments.

Education & Professional Qualifications

Essential

• Bachelor’s degree or equivalent professional experience.
• Minimum 5–10 years’ experience managing complex IT projects.
• Strong understanding of software implementation lifecycles.

Preferred

• Professional certification (PMP, PRINCE2, MSP, or equivalent).
• Agile / hybrid delivery certification (e.g., SAFe, Scrum, AgilePM).
• Leadership or senior management development training.
• Proficiency in English (additional language skills advantageous).

Travel Requirements

Regular travel to customer sites across the UK is required. Extended stays (up to five nights per week) may be necessary depending on project phase.

Project Manager 

Santiago 

The role of the Project Manager is to plan, execute, and finalize projects according to strict deadlines and within budget. The Project Manager is in charge of the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members to deliver projects according to plan. The Project Manager will define the project’s objectives and oversee quality control throughout its life cycle.  

Responsibilities:  

• Manage project team members and influence them to take positive action and accountability.  

• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document (PID)  

• Execute and align the project scope, goals, detailed milestones and deliverables in collaboration with senior management and stakeholders  

• Produce the Project Implementation Plan  

• Produce and Manage the Project, Quality and Communications Plan 

• Define the resource plan  

• Represent the needs of the Implementation Team during the pre-sales stage  

• Carry out resource planning and management  

• Carry out the management and escalation of risks and issues  

• Manage the project budget  

• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies  

• Proactively manage changes in project scope throughout the project  

• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders  

• Lead the ‘handover to support’ activities after go-live  

• Lead the ‘lessons learned’ activities for the whole project life cycle  

• Produce the Project Closure Report  

Qualifications:  

Essential  

• Project Management experience delivering multi-stranded integrated Healthcare ERP solutions in a customer-facing role  

• Experience the full project lifecycle through initiation, execution, go-live, and closure  

• Direct healthcare knowledge and/or 3+ years of experience with a Health IT system is highly preferred  

• Experience managing resources, time tracking, budgets, and forecasting 

• Experience leading a diverse / multi-disciplined team  

• Experience communicating across all levels of an organization  

Desired  

• An understanding of hospital/business procedures, standard working practices, structure and politics  

• Previous experience as an end user of an integrated health system  

• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications  

• Experience with integrated implementations  

• Broad understanding of IT technical implementation-delivery  

Education and Training:  

• University degree or  5+ yrs experience managing large, complex projects preferably in healthcare IT    

• Technical knowledge in software and implementation processes   

• Project Management qualification such as Prince2, PMP or PMI   

• Senior level management training   

• PMI Certification desired  

Program Manager Summary 

The Program Manager will be accountable for the successful completion of InterSystems Corporation TrakCare implementation projects on a regional basis, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.   

The Program Manager is responsible for working with the Project Manager to initiate and maintaining the relationship between InterSystems and the Customer Project Manager (or nominated representative) throughout the Project implementation cycle. 

As well, is responsible for the business unit in the financial and operational matters of one program. 

Key Responsibilities 

• Be the ambassador to the customers for whom he/she is implementing solutions and the escalation point between the customer and the Professional Services Director.   
• Oversee and manage multiple projects at the same time, provide leadership and guidance to the project team; use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.  
• Monitoring of the Project implementation timescales and resources with the local Project Manager, to ensure the project is achieving milestones and remains within budget.  
• Determine the development requirements required for Project in conjunction with the Product Manager and Professional Services Director.  
• Undertake Implementation / Project research as required 
• Develop the Project Plans in conjunction with the Professional Services Director and Health Solutions Architects. 
• Strengthen the local service team through earning the respect of the local implementation team, customers and VARs with solution expertise, creative ideas and leadership charm. 
• Support the Professional Services Director on pre-sales activities in terms of customer solution, time line, budget, cost, etc.  

Key Characteristics 

Essential 

• Decision-Making/Judgment 
• Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively 
• Teamwork 
• Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect 
• Leadership 
• Ability to inspire, guide, and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive and commitment to achieve, with the intelligence to make it happen 
• Efficiency and Attention to Detail  
• Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy 
• Composure Under Pressure 
• Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable 

DESIRABLE 

• Communication and Influence 
• Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate 

Experience & Qualifications 

Essential 

• An extensive a track record of managing and implementing large ERP/HIS projects.  
• A strong background and understanding of health care activities; the ability to understand the needs of a successful health care/ hospital operation.  
• A proven ability in grasping the specifics of complex operations under pressure. .  
• The ability to manage multiple projects simultaneously, using effective project management tools.   
• An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.  
• Persuasive and effective communication skills. 
• A thorough understanding of leadership & management behavioural competencies  
• Knowledge of Customer Relationship Management  tools and principles.  
• Experience developing the relationship and operation coordinating third-party systems implementation providers, VAR partner representatives and subcontractors.  
• A track record of consistently delivering high quality services within target budget.  
• Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients and VARS at all times.  
• A self-starter and a results-oriented individual.  
• Hard working, with demonstrated initiative and a "hands on" style. He/She will be heavily involved in mentoring and developing his/her team. 
• Strong client service mentality: The client should always be viewed as number one.  
• A high business ethic and a passion for improving the overall quality of healthcare.  

Desirable 

• An understanding of hospital/business procedures, standard working practices, structure and politics 
• Previous experience as an end user of an integrated health/business system 
• Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications 
• Experience with integrated implementations  
• Broad understanding of IT technical implementation-delivery 
• Entrepreneur skills 

Education & Training 

Essential 

• University degree of 15+ years 
• Technical knowledge in software and implementation processes 
• Degree in the sciences, medical, hospital or business management.  
• Project Management qualification such as Prince2 , PMP or PMI 

Desirable 

• Senior level management training 

PMO Analyst

Essential 

• Over 3 years of working within a PMO function with experience in business analysis, process mapping and optimisation. 

• Proven ability in fast learning of specific requirements of complex operations 

• Persistent and has high attention to details. 

• Good awareness of project/programme management methodologies. 

• Extensive experience with Project Office Support tools.  

• Persuasive and effective communication skills. He/She must be fluent in English and be able to read and write at an accomplished level. 

• University degree or 5+ years experience supporting large, complex projects - preferably in healthcare IT 

• PMP or PRINCE2 Certification 

Desirable 

• Familiarity with health care activities. The ability to understand the needs for a successful health care/ hospital implementation. 
• Advanced level of English

Esta oferta se enmarca en la Ley N°21.015 de Inclusión Laboral de Personas con Discapacidad. InterSystems promueve la igualdad de oportunidades y la no discriminación en todos sus procesos de reclutamiento y selección, asegurando procesos inclusivos y accesibles, en conformidad con la normativa laboral vigente en Chile.

 Job Summary

We are currently hiring Applications Implementation Specialists to be based out of our Bangkok office.

Playing a lead role in the implementation of the Trakcare solution , the Application Specialist will contribute to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation and change request testing.

The Applications Specialist will act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.

 Responsibilities

• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Implement the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Conduct individual and group training, product demonstrations and workshops as required
• Implement and control change management requests from client
• Deliver successful application implementation phases
• Be a Subject Matter Expert (SME) for TrakCare implementations
• If required, work with customers to identify potential changes within the parameters of the product
• Other duties may be directed by the Company from time to time

Experience and Qualifications

• General aptitude for solving problems and using technology to improve processes
• We are particularly interested in individuals with a background in Hospital Pharmacy Operations, Nursing, PAS, Billing or who have had General Medical training.
• Understanding and experience in implementation of product solutions. Experience with implementing HIS solutions is particularly beneficial
• An understanding of computer systems, software development and deployment methodology and computer networking
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to think laterally and come up with innovative solutions for software product implementations
• The ability to make independent recommendations for successful software product implementations
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Strong communication and presentation skills (written and verbal)
• Thai and English language required.

Education and Training

• Clinical University Degree

We are looking to employ a HealthShare Solution Architect to join our US Professional Services team based in Boston.  The Solution Architect will be responsible for delivering appropriate and effective solutions, developing design requirements, functional specifications and technical infrastructure to meet our customer’s expectations.  Able to translate between business language and technical language, you will work closely with our customers to maximize the opportunity.  The Solution Architect will work cohesively with the US Professional Services, Sales, Product Management, Managed Services and Development teams in the US to produce leading edge solutions for a variety of business verticals. 

Responsibilities: 

• Design and own technical and functional architecture artifacts for HealthShare customers producing input for SOW and technical delivery planning. 
• Leverage InterSystems product line on the Solution design, including IRIS, Health Connect, and HealthShare.
• Advise and assist Sales team during pre-sales by understanding the customer needs and advising on product fit/gap analysis.
• Advise and assist Project Managers during implementation by advising on timeline and effort for technical work including partner and customer effort. 
• Work collaboratively with the Project Manager and other Implementation Team members to ensure the successful delivery of implementation projects 
• Provide realistic estimates for Level of Effort and Statements of Work. 
• Work with customers to ensure technical design meets use cases and functional requirements and stay engaged with the customer through the project lifecycle.
• Take responsibility for the documentation of the solution including any partner implementation work. 
• Supervise implementation partner work coordinating code review process and source control management to ensure alignment with the documented technical solution 
• Stay engaged with the implementation partner throughout the lifecycle via regular meetings to review progress against the documented solution and the timeline. 
• Oversee the development of custom/site specific software that may or may not lead to future product enhancements. 
• Provide technical support for implementation projects related to custom developments, interfaces, reports, extracts, and data manipulation routines. 
• Provide advice and best practices to clients for technical areas related to configuration and infrastructure related to the deployment of the InterSystems solution. 
• Installing HeathShare and assisting with benchmarking exercises to determine optimal deployment configurations 
• Producing collateral such as white papers or case studies 
• Develop customer facing training plans based on the delivered solution
• Keeping up-to-date with InterSystems products and Healthcare and IT industry developments and undertake any relevant self-development or training 

Qualifications: 

• At least 10 years experience with enterprise software development, design and delivery 
• Personal presence and Healthcare industry expertise to establish yourself as a trusted advisor to development, delivery managers and senior technical staff 
• Outstanding interpersonal, communication and presentation skills 
• Proven business analysis and problem-solving skills 
• Demonstrable solution delivery experience including functional/technical ownership
• Good knowledge of deployment of an integration platform such as HealthShare, InterSystems IRIS Interoperability, Health Connect, IRIS for Health or others. 
• Strong, practical knowledge of HL7, CCD, FHIR, X12 and other existing healthcare data interchange standards. Exposure to emerging standards 
• Experience of InterSystems HealthShare
• Knowledge with payers, providers, HIEs, IDNs, and other healthcare industries

Education: 

• MS in a science or engineering degree 

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

As an Application Analyst, you will be the trusted expert supporting healthcare organizations in implementing InterSystems solutions effectively and efficiently. Your deep understanding of business processes, clinical workflows, and billing requirements in Italy will be instrumental in guiding customers toward the best-fit implementation while minimizing custom development.

You will become an expert product resource, working closely with clients to optimize their use of InterSystems technology. From process analysis to system integration, your role is critical in ensuring a seamless transition for healthcare organizations. Staying up to date with the latest product developments will be a key part of your success.

Key Responsibilities:

• Lead application implementation efforts, ensuring projects are delivered successfully and on time
• Advise customers on best practices, maximizing the benefits of InterSystems solutions while minimizing custom work
• Support healthcare professionals and stakeholders, guiding them through system integration and optimization
• Conduct trainings, workshops, and presentations, ensuring users adopt and maximize the technology
• Monitor billing workflows, ensuring compliance with public and private hospital regulations in Italy
• Collaborate with cross-functional teams to solve implementation challenges and drive efficiency
• Maintain strong customer relationships, ensuring long-term success with InterSystems products

Skills and Qualifications:

• Excellent communication skills, including experience in training, workshops, and stakeholder engagement
• Consultative mindset, able to articulate ideas and advise clients effectively
• 3+ years of experience working in healthcare, with a strong understanding of clinical workflows
• Expertise in billing rules and financial processes within Italy’s public and private healthcare systems
• Background in IT services, with experience in software implementation and customer-facing roles
• Proficiency in Italian, good level of English
• Strong business process mapping and functional documentation skills
• Previous experience as an Application Analyst or Configuration Specialist, or in change management roles
• Experience conducting software testing and system validation
• A university degree in Biomedical Engineering or related disciplines

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.