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Clinical Safety Specialist

InterSystems · Edinburgh, UK; Windsor, UK

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Risk & Compliance Edinburgh, UK Posted Apr 29, 2026

Location – Windsor/ Edinburgh, UK

Type of Work - Office based

Role Overview

The Clinical Safety Specialist will work alongside other members of the clinical safety team to manage the adoption of InterSystems Clinical Safety Management Framework supporting the development and implementation of InterSystems products.

Key Responsibilities

Provide the clinical safety assurance service across InterSystems products
Adapt and refine InterSystems Clinical Safety Management Framework and Plan for use
Act as the escalation point for reported clinical safety issues
Create Safety Reports as appropriate from issues reported by Customers, Implementation and Support staff
Perform clinical safety assessments to investigate and assess clinical risk in good faith to support and improve patient safety
The ability to work in a multi-disciplinary team including regional edition, implementation, and support
Deliver clinical safety training to internal and external groups
Participate in the Clinical Safety Group activities
Create and maintain Region, Project and clinical safety documentation
Provide clinical safety/ risk assessment advice at customer sites
Provide advice and bring experience to the customer and ISC team in terms of lessons learnt in the field particularly around clinical safety
Must be prepared to undertake the role of Clinical Safety Officer (where applicable) or act as Clinical signatory on behalf of InterSystems as required

Experience/Qualification Required

Possesses a strong grasp of the clinical workflow in the full range of inpatient settings (including accident and emergency, maternity, and operating theatres) and outpatient settings
Proven clinical stakeholder engagement, negotiation, and strong influencing skills. Ability to manage multiple tasks simultaneously and prioritize workload to meet demands
Exceptional problem solving and analytical skills
Excellent communication and presentation skills; multi-lingual as required depending on location
Demonstrable experience of involvement in Clinical Governance activities Implementation of successful clinical risk management activities
EMR/ HIS Experience as a user of health information technology and/or implementation experience preferred
Experience in developing and delivering training materials and/ or coaching desirable.
Clinical qualifications (Doctor, Senior Nurse, Pharmacist or Allied Health Professional)
Professional registrations
5-10 years of clinical experience
Experience in a secondary care setting

Other

Travel: 10%
Special Work Hours: flexibility to support global business need

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

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Technical Specialist

InterSystems · Edinburgh, UK

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Technical Implementation Edinburgh, UK Posted Apr 2, 2026

The Technical Specialist will be required to perform custom development tasks (including integration to systems and devices) and provide support for the technical implementation tools of InterSystems healthcare applications and related products in a successful, standard and timely manner. The Technical Specialist will be responsible for site specific technical setup activities such as; integrations, data migration, reporting and data extraction, analytics cubes, database updates, environment configuration, management of upgrades and releases to ensure that the solution satisfies project specifications and is delivered and deployed in line with project requirements. The Technical Specialist must be available to visit customer sites (e.g. hospitals/laboratories) and implementation partners for technical support and/or to provide technical training with the possibility of spending up to 5 days away from home each week.

Skills and Experience

Essential

• Demonstrates facility with software development, programming, and/or applications; enjoys working with and analysing complex data and developing software solutions.

• Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships.

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations

• Knowledge of web-oriented languages, including HTML, and JavaScript.

• Experience with SQL, data analysis and database methodologies

• Ability to design and write technical documents

• Well versed in Internet / Intranet concepts

• Experienced in customer-focused interaction

• Proven ability to lead and deliver results as required within specific time frames.

• Good presentation and communication skills

• Ability to conduct training and develop training materials

Desirable

• Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern to him/her

• HL7 programming experience.

• Experience with InterSystems technology and healthcare systems.

• Knowledge of Health Information Exchange (HIE) standards and best practices.

Education & Training

Desirable

• University degree or equivalent work experience

• Proficiency in English and one other language

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

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Clinical Application Specialist

InterSystems · Edinburgh, UK

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Implementation Edinburgh, UK Posted Mar 27, 2026

The Clinical Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” Nursing/ Doctor/Midwife resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Clinical Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:

Discovery

• Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality

• Analyse customer processes

• Identify gaps and possible solutions

• Run Edition Proposed solution presentations with the customer.

Launch

• Run Edition Customer Induction workshops

• Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes

• Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions

• Produce clear documentation (business requirements/maps, solution design document, validation scripts)

• Work with the customer to ensure early data collection information is gathered correctly and as per the schedule

• Log any additional configuration through Edition change process and follow up with product team to close the configurations

Setup

• Set up customer site configuration

• Create validation scripts for verifying agreed configuration

• Participate in validating the configured system based on solution design

• Participate in validating the migrated data to ensure it works with the solution

• Log errors following the standard corporate procedure

• Support customer validation

• Troubleshoot customer issues during implementation phases

• Follow-up on test fixes and work with the Project Manager/Product Team to implement fix

• Distinguish issues from change requests and log following standard corporate procedure

• Document Handover Documentation for Support

Adoption

• Participate in Dry Run process

• Prepare Train the trainer material

• Conduct individual and group training, product demonstrations and workshops as required

• Train Customer Trainers on TrakCare functions as per customer solution

• Provide on-site support to Customer Go-Live

Sustain

• Liaise with other InterSystems departments to resolve any remaining issues

• Complete the support handover process

On-going responsibilities

• Support colleagues and assist in spreading application knowledge

• Maintain consistent and traceable documentation as required

• Learn new functionalities available on the TrakCare product

Skills and Experience

Essential

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations

• Excellent consultative skills ability to articulate and communicate ideas

• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging

• At least 3 years’ experience working in healthcare and a good understanding of clinical processes

• Experience with EMR systems

• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems

• Experience working in a nursing role within a hospital environment.

• Experience contributing to a multi-disciplined team

• Experience with writing functional documents

• Experience of business process mapping

• Knowledge of Information Systems

Desirable

• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses

• Experience implementing software solutions

• Exposure to IT services in a customer-facing setting

• Previous experience as an Application or Configuration Specialist

• Previous experience of change management

• Good computer skills

• Experience conducting software testing

Education & Training

Desirable

• University degree- Nursing/ Medicine Degree

• Clinical specialty

• Proficiency in English

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Ready to apply?

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Application Specialist- Billing/ PAS

InterSystems · Edinburgh, UK

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Implementation Edinburgh, UK Posted Mar 27, 2026

The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. This role will act also as a Subject Matter Expert for the Billing / PAS / Revenue Cycle Management module of our TrakCare Product. The successful individual will have come from a Healthcare Billing background and have an in-depth knowledge understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK

The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.

Key Responsibilities

The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement. The Application Specialist will undertake the following:

Discovery

• Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality

• Analyse customer processes

• Identify gaps and possible solutions

• Run Edition Proposed solution presentations with the customer.

Launch

• Run Edition Customer Induction workshops

• Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes

• Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions

• Produce clear documentation (business requirements/maps, solution design document, validation scripts)

• Work with the customer to ensure early data collection information is gathered correctly and as per the schedule

• Log any additional configuration through Edition change process and follow up with product team to close the configurations

Setup

• Set up customer site configuration

• Create validation scripts for verifying agreed configuration

• Participate in validating the configured system based on solution design

• Participate in validating the migrated data to ensure it works with the solution

• Log errors following the standard corporate procedure

• Support customer validation

• Troubleshoot customer issues during implementation phases

• Follow-up on test fixes and work with the Project Manager/Product Team to implement fix

• Distinguish issues from change requests and log following standard corporate procedure

• Document Handover Documentation for Support

Adoption

• Participate in Dry Run process

• Prepare Train the trainer material

• Conduct individual and group training, product demonstrations and workshops as required

• Train Customer Trainers on TrakCare functions as per customer solution

• Provide on-site support to Customer Go-Live

Sustain

• Liaise with other InterSystems departments to resolve any remaining issues

• Complete the support handover process

On-going responsibilities

• Support colleagues and assist in spreading application knowledge

• Maintain consistent and traceable documentation as required

• Learn new functionalities available on the TrakCare product

Skills and Experience

Essential

• Excellent communication skills and experience of conducting customer training, workshops and/or presentations

• Excellent consultative skills ability to articulate and communicate ideas

• Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging

• At least 3 years’ experience working in healthcare and a good understanding of PAS processes in UK

• Deep understanding of the billing rules and billing workflows and requirements within the private and public hospitals in UK

• Experience contributing to a multi-disciplined team

• Experience with writing functional documents

• Experience of business process mapping

• Knowledge of Information Systems

Desirable

• Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government/public and/or private sector businesses

• Experience implementing software solutions

• Exposure to IT services in a customer-facing setting

• Previous experience as an Application or Configuration Specialist

• Previous experience of change management

• Good computer skills

• Experience conducting software testing

Education & Training

Desirable

• University degree in Science or Engineering or Clinical

• Proficiency in English

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.

Ready to apply?

Apply to InterSystems

InterSystems

View all jobs →