*THIS ROLE  IS HYBRID AND REQUIRES ONSITE WORK AT OUR IRVINE OFFICE*

Job Summary: 

The Tax Manager will work on various tax reporting, compliance and planning projects as directed by the Director of Tax. The Tax Manager will support and review month end close activities. 

Job Expectations:

• Oversee the end-to-end preparation and filing of state, local, and international indirect tax returns.
• Serve as the primary point of contact for external tax preparers, ensuring all data provided is accurate and filings meet all statutory deadlines.
• Prepare and review US and foreign indirect tax filings and reconciliations.
• Review and oversee monthly reconciliations of various tax accounts on the general ledger, ensuring accuracy and timely reporting.
• Manage SOX control documentation.
• Manage and gather information for tax authority audits, as well as other ad hoc projects.
• Led communications and negotiations with tax authorities
• Oversee the maintenance of the tax calendar, tax notice log, and carryover schedules.
• Remain current and up-to-date on existing and upcoming tax laws.
• Research tax issues in all applicable areas of tax including memorandum write-up of results and maintaining legislative materials by reviewing, interpreting, and implementing new or revised laws.
• Serve as the functional lead for the company’s tax engine (e.g., Vertex, Avalara), overseeing tax rule maintenance, jurisdictional mapping, and product taxability configurations.
• Lead or play a key role in the end-to-end implementation of tax engine and serve as the tax subject matter expert in system implementations.
• Develop understanding of tax data and processes for cash tax forecasting and automation initiatives. 

Knowledge, Skills and Abilities:

Required:         

• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Strong communication skills
• Proficiency with Microsoft Office applications

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with Avalara, Vertex, or other Tax Engines. 

Experience Requirements:

Generally, requires a minimum of seven (7) years of relevant income tax and/or sales tax and accounting experience, with Big 4/Mid-Tier CPA firms preferred. 

Education Requirements: 

Bachelor’s Degree in Accounting or Finance preferred, or a combination of education and equivalent work experience. CPA preferred. Master’s Degree in Taxation a plus.

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Job Summary: 

The Employment Litigation Associate will support the company’s employment-related litigation and dispute resolution matters. This role will focus on handling employment claims, advising on workplace risk, and supporting broader litigation matters as needed. This role requires being proactive, detail-oriented, and business-minded, with experience managing employment disputes in a fast-paced environment.

Job Expectations:

Employment Litigation & Claims

• Manage and support employment-related claims, including wage and hour disputes, wrongful termination, discrimination, harassment, retaliation, and PAGA matters
• Assist in responding to administrative agency charges (e.g., EEOC, DFEH/CRD, Labor Commissioner)
• Draft position statements, settlement agreements, and litigation documents
• Partner with HR and internal stakeholders on pre-litigation dispute resolution and risk mitigation

Litigation Support

• Assist in handling broader litigation matters, including commercial disputes, consumer claims, and regulatory inquiries as needed
• Conduct legal research and draft memoranda, pleadings, and discovery responses
• Support case strategy development and fact investigations

Risk Mitigation & Advisory

• Provide practical legal advice to HR and business teams on employee relations matters as well as employment practices and policies
• Help develop and update employment-related policies, procedures, and training materials
• Identify trends in claims and recommend proactive risk mitigation strategies

Outside Counsel & Operations

• Coordinate with outside counsel on employment litigation matters, including managing deadlines, strategy alignment, and budgets
• Support document preservation, litigation holds, and e-discovery processes
• Maintain organized case files and assist with reporting and tracking of claims

 Preferred Experience

• Experience supporting in-house legal teams or working with corporate clients
• Exposure to multi-state or international employment issues
• Experience in e-commerce, retail, or consumer-facing industries

Knowledge, Skills and Abilities:

Required:         

• Experience handling employment claims, including agency charges and civil litigation
• Strong knowledge of federal and state employment laws (e.g., FLSA, Title VII, ADA, FEHA, wage and hour laws, PAGA)
• Excellent legal research, writing, and analytical skills
• Ability to manage multiple matters and deadlines in a fast-paced environment
• Strong judgment and problem-solving skills
• Ability to translate legal risk into practical business guidance
• Collaborative and cross-functional mindset
• High attention to detail and organizational skills
• Strong ability for prioritization of multiple competing matters
• Effective communication and stakeholder management

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of five (5) to seven (7) years of litigation experience with a focus on employment law 

Education Requirements: 

• Juris Doctor (J.D.) from an accredited law school
• Active membership in at least one U.S. state bar

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Job Summary:

We are seeking a highly capable Inventory Transformation Process Leader to drive the evolution of our planning and execution ecosystem. This role blends deep systems expertise (SAP IBP) and supply chain systems expertise with strong business judgement and operational pragmatism.

The successful candidate will challenge existing planning processes and systems architecture, apply decision-ready data sets, and implement exception-based planning to enable faster, higher-quality decisions. This role is hands-on and outcome-driven, focused on turning data into action and planning into a true operational decision engine.

This is an exciting time to start this journey, providing the candidate the opportunity to blueprint and drive change. The successful candidate will bring in relevant industry experience, vision for continuous improvements, influencing ability to drive process and solution standardization, and collaboration with various stakeholders to achieve common goals, while delivering consistent and thorough deliverables as required.

The ideal candidate will be someone who challenges “how it’s always been done”, is highly analytical, is a hands-on-leader who is equally comfortable at the whiteboard and in system configuration. One who values practical outcomes over theoretical perfection, builds systems that support how people actually work and is capable of articulating plans and ideas with all levels of the organization.

Job Expectations:

Strategy & Business Transformation

• Partner with Supply Chain Operations, Finance, Merchandising, Marketing, and IT leaders to redefine and/or optimize end-to-end planning processes, including Demand, Supply, Inventory, and IBP/S&OP

• Translate business strategy into a clear, executable IBP and Inventory Optimization roadmap

• Challenge legacy processes, assumptions, and system designs to improve speed, focus, and decision quality

• Drive measurable business outcomes across service, inventory, cost, and agility

Decision Enablement & Exception-Based Planning

• Design and apply integrated, decision-ready data sets that align demand, supply, inventory, capacity, and financial views.

• Shift planning from calendar-driven review cycles to exception-driven workflows using clearly
  defined thresholds and tolerances.

• Ensure exceptions are actionable by defining:

• Business meaning

• Decision ownership

• Recommended actions and trade-offs

• Embed decision logic directly into IBP workflows to enable same-day or next-day decisions.

• Reduce planner effort by eliminating manual data preparation and focusing attention on the few critical issues that matter most.

SAP IBP & Systems Architecture

• Own the solution design and architecture for SAP IBP (Demand, Supply, Inventory Optimization, Response & Supply, and related capabilities).

• Configure SAP IBP to support daily and weekly operational decision cycles, not just monthly IBP cadence.

• Design alerts, dashboards, and planning views that clearly answer:

• What changed?

• Why does it matter?

• What decision is required now?

• Ensure tight integration between SAP IBP, SAP S/4HANA (or ECC), BW/HANA, and execution systems to support fast response and closed-loop learning.

• Balance SAP standard best practices with practical usability for planners and operators.

Data, Analytics & Applied Insights

• Apply forecasting, supply, and inventory analytics to prioritize action, not just improve model accuracy.

• Enable rapid scenario analysis and what-if simulations focused on real operational trade-offs (service vs. inventory, cost vs. speed).

• Partner with data and analytics teams to operationalize advanced models into repeatable, explainable decisions.

• Focus on speed to insight and decision clarity over analytical complexity.

Execution, Delivery & Adoption

• Lead or support IBP and SAP supply chain implementations, enhancements, and upgrades.

• Collaborate with internal teams and external partners to deliver high-quality, usable solutions.

• Define success metrics and ensure solutions deliver tangible, measurable business value.

• Drive adoption through training, governance, and continuous improvement.
  

Key Performance Indicators:

Decision Speed & Focus

• Decision latency (time from exception detection to decision)

• Exception aging (open exceptions beyond defined thresholds)

• Exception volume per planner (trend downward)

• % of alerts acted upon vs. ignored

Planning Effectiveness

• Forecast accuracy and bias at agreed aggregation levels

• Plan stability (week-over-week or cycle-over-cycle changes)

• Scenario cycle time (time to evaluate and decide)

• % of plans auto-approved vs. manually adjusted

Inventory & Service Outcomes

• Service level / fill rate

• Inventory turns and days of supply

• Excess and obsolete inventory

• Stockout recovery time

System & Adoption Health

• Planner touches per planning cycle

• Manual overrides as a % of total decisions

• Alert precision (true vs. false positives)

• Active user adoption and engagement rates
  

The duties and responsibilities described above may provide only a partial description of this position. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Required Qualifications:

Technical and Functional Expertise

• Generally requires a minimum of ten (10) plus years of experience

• 5-7+ years of hands-on experience with SAP IBP, across multiple planning areas

• Strong understanding of SAP S/4HANA or ECC supply chain modules (MM, PP; APO experience a plus)

• Proven experience designing end-to-end planning architectures and integrations

• Solid understanding of data models, master data governance, and planning heuristics

Business & Leadership Skills

• Deep understanding of end-to-end supply chain operations in complex, fast-moving environments

• Ability to connect system and data design choices directly to business outcomes

• Strong stakeholder influence skills, with the ability to align cross-functional teams

• Experience leading transformation initiatives, not just system implementations

Preferred Qualifications

• Experience in retail, e-commerce, or high-SKU, high-velocity environments

• Proven track record of evolving organizations from basic S&OP to advanced IBP

• Exposure to hybrid planning landscapes (SAP and non-SAP tools)

• Experience supporting global or multi-region supply chains
  

What Success Looks Like

• Planners and leaders focus on decisions and exceptions, not data preparation

• Faster response to volatility with clear visibility into trade-offs and impacts

• Planning systems highlight issues early enough to act, with clear ownership and actions

• Measurable improvements in service levels, inventory health, and decision speed

• IBP is trusted as a daily operational decision engine, not just a planning calendar
  

Work Environment: The WFH environment is primary, office is optional. Other factors are:

• Hectic, fast-paced with multi-level distractions

• Professional, yet casual work environment

• Professional, private space for video meetings required

• Ability to work extended hours as required

Job Summary: 

The CRM Operations Specialist, will play a crucial role in the day-to-day execution and optimization of iHerb's global campaigns, with a strong focus on in-house email template development and coding. This individual will be responsible for ensuring the timely, accurate, and high-quality delivery of marketing communications across diverse regions and campaign types, contributing significantly to customer engagement and business objectives through both operational execution and technical development across channels including email, push notifications, in-app messages, SMS, and platforms like WhatsApp.

Job Expectations:

• Email Template Development & Optimization: Design, code, and maintain responsive email templates from scratch using advanced HTML and CSS. Ensure flawless rendering and functionality across a wide range of email clients and mobile devices, and optimize for performance.

• Campaign Execution & Deployment: Configure, set up, and deploy a high volume of email and push notification campaigns within CRM platforms (e.g., Braze, Simon Data), ensuring adherence to specified send criteria, audience segmentation, and scheduling.

• Quality Assurance (QC): Serve as a meticulous quality control specialist, reviewing campaign setups, creative assets, copy, and segmentation, and personally QA'ing email template code to ensure accuracy, brand consistency, and integrity prior to launch.

• Copywriting Support: Contribute to campaign content by handling specific copywriting needs, particularly for regional and co-op marketing initiatives.

• A/B Test Execution: Support the strategy and execution of A/B tests from initial setup to monitoring and data collection, aiding in performance optimization.

• Cross-Functional Collaboration: Coordinate and liaise effectively with internal teams, including regional marketing, design, translation, data, and technology teams, to gather necessary assets and align on campaign requirements.

• Tool Management Assistance: Provide support in managing and troubleshooting key CRM tools (e.g., Braze, Simon Data, CMS), assisting in the resolution of operational issues.

• Reporting & Analysis Support: Assist in gathering campaign performance data and conducting basic analysis to inform future strategies.

• Process Adherence & Improvement: Ensure strict adherence to established CRM operational processes and best practices, and contribute ideas for workflow efficiency. 

Knowledge, Skills, and Abilities:

   Required:

• Expert proficiency in HTML & CSS specifically for email template development, including responsive design principles and cross-client compatibility.

• Strong understanding of campaign segmentation, A/B testing methodologies, and deployment best practices.

• Proficiency with enterprise-level CRM/ESP platforms (e.g., Braze, Salesforce Marketing Cloud, Adobe Campaign, Simon Data, Iterable).

• Exceptional attention to detail and strong organizational skills.

• Excellent written and verbal communication abilities.

• Ability to manage multiple tasks simultaneously and adapt to changing priorities.

• A collaborative mindset with proven ability to work effectively across various teams.

Equipment Knowledge:

• Experience/knowledge of Braze, Simon Data, Asana, and Tableau is a plus.

• Knowledge of snippet languages such as Jinja and Liquid is a plus.

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Slides, Forms) is preferred.

• Experience with Microsoft Office Suite (Word, Excel).

Experience Requirements:

• 2-4 years of hands-on experience in CRM operations, email marketing, or digital campaign execution, with significant experience in email template coding and development. Preferably in a high-volume, fast-paced environment. Experience within an e-commerce environment is a plus.

Education Requirements: 

• Bachelor's degree in Marketing, Business, Communications, or a related field, or equivalent practical experience.

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*THIS ROLE REQUIRES ONSITE WORK AT OUR IRVINE OFFICE*

Job Summary: 

The Senior Tax Accountant will work on various tax reporting, compliance and planning projects as directed by the Tax Manager. The Senior Tax Accountant will support and review month end close activities 

Job Expectations:

• Responsible for researching and gathering information for federal, state and local, international, and indirect tax returns 
• Prepare foreign direct and indirect tax filings and reconciliations.
• Review and oversee monthly reconciliations of various tax accounts on the general ledger, ensuring accuracy and timely reporting.
• Independently prepare and review the quarterly tax estimates and year end extension estimates to ensure timely filings.
• Prepare SOX control documentation.
• Oversee and gather information for tax authority audits, as well as other ad hoc projects.
• Lead communications and negotiations with tax authorities over tax payment issues through letter writing.
• Own the maintenance of the tax calendar, tax notice log, and carryover schedules.
• Ensure the accurate and timely filings of governmental surveys, property tax returns, and other indirect tax
• Remain current and up-to-date on existing and upcoming tax laws.
• Research tax issues in all applicable areas of tax including memorandum write-up of results and maintaining legislative materials by reviewing, interpreting, and implementing new or revised laws.
• Prepare reconciliations of unclaimed property records and unclaimed property filings.

Knowledge, Skills and Abilities:

Required:         

• Interpersonal skills
• Strong communication skills
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multi-task
• Proficiency with Microsoft Office applications

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• Experience with SAP preferred

Experience Requirements:

Generally requires a minimum of five (5) to seven (7) years of relevant tax and accounting experience. 

Education Requirements: 

Bachelor’s Degree in Accounting or Finance Required. CPA preferred.

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Job Summary: 

iHerb is a multi-billion dollar, global powerhouse in health and wellness that has experienced some of its fastest growth internationally despite being headquartered in the United States. We are masters of global logistics, operating in 180 countries including major markets like Saudi Arabia, Korea, and Japan where we are the #1 brand and a household name. 

With over 40 million customers globally, iHerb is upgrading and expanding its retention marketing team. The Marketing Analyst, CRM & Retention will play a key role in providing the insights, reporting, and analytical rigor that power iHerb’s customer relationship marketing programs.

Reporting to the Sr. Manager of Retention, this role partners closely with CRM managers and channel owners (Email, SMS, Push, Direct Mail, Rewards, and Autoship) to measure performance, identify growth opportunities, and guide data-driven decision-making. The ideal candidate is curious, detail-oriented, fluent in data, and passionate about using analytics to improve the customer experience and drive measurable results.

This role is less about creating reports and dashboards, and more about mining our vast treasure trove of data (29 years, 180 countries, over 40 million customers across 60K products). We are looking for a smart, self-motivated analyst to discover new insights about our customers. The right candidate has a relentless drive and curious mind, asking the right questions about the drivers of lifetime value and customer retention or attrition.

Job Expectations: 

• Analyze performance of CRM campaigns and lifecycle programs to identify drivers of engagement, conversion, and retention.

• Conduct deep dives into customer segments, behavior patterns, and opt-in journeys to uncover opportunities for optimization.

• Translate findings into actionable recommendations and present findings clearly and persuasively through dashboards, visualizations, and presentations.

• Own the customer cohort model, and forecasting retention rates and repeat customer spending as part of the overall annual company budget process.

• Work with product, data, and marketing operations to ensure accurate data pipelines and tagging for campaign tracking.

Knowledge, Skills and Abilities:

• Advanced SQL knowledge.

• Familiarity with ecommerce datasets including Google Analytics.

• Strong communication skills: listening, verbal, and written

• Strong analytical skills and comfort with data, metrics, and dashboards (Excel, Looker, Tableau, or similar)

• Highly proficient with excel and google sheets

Experience Requirements:

• Bachelor’s degree in Analytics, Marketing, Statistics, Economics, or related quantitative field.

• 3+ years of experience in marketing analytics, CRM, or retention in an e-commerce or DTC environment.

• Proficiency in data analysis and visualization tools (e.g., SQL, Tableau, Power BI, or Looker).

• Strong Excel/Google Sheets skills and comfort working with large datasets.

• Understanding of digital marketing and CRM metrics (opt-in rates, CTR, CVR, churn, LTV, CAC, etc.).

• Highly organized, detail-oriented, and proactive in identifying trends or anomalies.

• Knowledge of Python or R for advanced analytics a plus.

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Knowledge, Skills and Abilities:

Required:         

• A deep understanding of Instagram, TikTok, YouTube, Facebook, and Pinterest, including platform best practices, content formats, trends, and audience behavior.

• A strong understanding and a clear point of view on what makes content scroll-stopping, engaging, and platform-native

• Experience ideating, creating, and editing social content, especially short-form video

• Ability to work independently, but you also know how to collaborate effectively across teams and with external partners to move projects forward

• Strong writing skills with solid communication skills and know how to tailor messaging for different platforms, audiences, and creative formats

• Comfort in guiding creators, designers, editors, influencers, or agency partners and can give clear, actionable creative direction

• Experience with social media management, reporting, and trend-monitoring tools such as Sprout Social or similar platforms

• Experience interpreting performance data, spot patterns, and turn learnings into better creative decisions

• Ability to manage multiple projects, deadlines, and stakeholders in a fast-paced environment without dropping details

• Proactive, self-directed, and resourceful, with a strong sense of ownership and follow-through

• Interest in health and wellness and excited by the opportunity to create content in a space that is constantly evolving.

• High degree of accuracy and attention to detail

• Excellent organization skills and ability to multi-task

Equipment Knowledge:

• Experience CapCut or Adobe Premiere Preferred

• Experience with Sprout Social

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Experience Requirements:

Generally requires a minimum of 2-4 years of experience in social media, content, digital marketing, or a related role Experience managing or contributing to brand social accounts preferred. 

Education Requirements: 

Bachelor’s Degree in Marketing or related field preferred, or a combination of education and equivalent work experience.

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Job Summary: 

The Pricing Data Scientist is a hands-on, high-autonomy individual contributor responsible for owning end-to-end pricing analytics and measurement in close partnership with the Pricing organization. This role focuses on practical, decision-driven work including competitive price validation, pricing test measurement, promotion and discount analysis, elasticity assessment, and executive-ready insights -- translating complex pricing dynamics into clear, credible recommendations that influence senior leaders. The ideal candidate combines strong quantitative skills with pragmatic execution, is comfortable building and applying predictive models while working across SQL, Python, and analytics workflows, and can independently deliver results without heavy guidance. Success in this role: judgment, bias toward action, and the ability to clearly articulate the “so-what” behind the numbers.

Job Expectations:

• Own end-to-end pricing analytics, modeling and measurement in close partnership with the Pricing organization, supporting day-to-day pricing decisions as well as longer-term strategy refinement
• Build, validate, and maintain applied pricing models (e.g., elasticity, incrementality, sensitivity tiers) that balance statistical rigor with real-world constraints and imperfect data
• Design and execute measurement approaches for pricing tests and promotions, including A/B tests and quasi-experimental methods, accounting for seasonality, halo, and cannibalization
• Lead competitive pricing analytics, including validation of external pricing data, imputation logic for incomplete coverage, and ongoing quality monitoring to ensure confidence in insights
• Translate complex analytical outputs into clear, decision-ready insights, articulating implications, tradeoffs, and recommended actions to pricing leadership and senior executives
• Partner closely with BI Analytics and Data Engineering to shape pricing datasets, contribute to data modeling where needed, and ensure analytical outputs are scalable and reusable
• Independently develop analytical workflows using SQL and Python, moving fluidly between data exploration, modeling, and insight generation without reliance on heavy guidance
• Contribute to the development of pricing dashboards and recurring analytical outputs for the Pricing team, prioritizing clarity, usability, and decision relevance over visual polish
• Continuously refine pricing measurement frameworks as the business evolves, balancing speed, accuracy, and practicality in a fast-moving global environment
• Experience deploying, monitoring, or operationalizing pricing or predictive models in a production analytics or ML environment (e.g., Databricks, scheduled pipelines, or decision-support workflows)

Knowledge, Skills and Abilities:

Required

• Strong applied quantitative background with demonstrated experience designing, building, and deploying Python-based data science models, including production workflows, to inform pricing, promotions, or commercial decisions in a retail or eCommerce environment
• Hands-on expertise with SQL and Python, with the ability to independently extract, manipulate, model, and analyze large datasets end-to-end
• Experience designing and interpreting pricing or promotional measurement, including experimentation (A/B testing) and quasi-experimental approaches, with comfort navigating imperfect data and incomplete controls
• Practical experience with pricing concepts such as elasticity, price sensitivity, discounting, promotions, and incrementality, with an emphasis on directional insight over theoretical precision
• Proven ability to translate analytical outputs into clear, actionable insights, articulating implications, risks, and tradeoffs to senior business stakeholders
• Comfort operating with ambiguity and limited guidance, demonstrating sound judgment, prioritization, and bias toward execution in fast-moving environments
• Strong analytical problem-solving skills paired with business intuition, enabling independent ownership of complex measurement problems from framing through delivery
• Ability to collaborate effectively across Analytics, Pricing, Finance, and Engineering, balancing technical rigor with pragmatic business needs 

Preferred

• Experience supporting pricing decisions in a global or multi-market retail or e-commerce environment, including regional pricing variation or localized promotions
• Familiarity with competitive pricing intelligence data, including validation, normalization, and imputation of external price sources
• Experience partnering closely with Pricing, Finance, or Commercial Strategy teams to inform margin, contribution, or profitability-focused decisions
• Hands-on experience building reusable analytical frameworks or standardized measurement templates that scale

  Experience Requirements:

• Typically requires ten (10) years of progressive experience in data science, analytics, or quantitative analysis roles, with a demonstrated track record of applying data-driven insights to pricing, promotions, or commercial decision-making in a retail or e-commerce environment. 
• Candidates should have hands-on experience building and applying analytical or data science models, working directly with large, real-world datasets, and partnering closely with business stakeholders. 
• Prior experience supporting pricing strategy, experimentation, or promotional measurement in fast-paced, ambiguous environments is strongly preferred.

Education Requirements: 

Degree in Engineering, Math, Statistics, Finance, or Computer Science required. Advanced degrees are welcome but not required.

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Job Summary: 

The Category Manager applies their analytical skills and business expertise to take ownership and drive growth and profitability for the category(s) while articulating a clear strategy and long-term vision.  As a category expert, they will have a fundamental understanding of the products, vendors, brands and global trends driving the business. They will lead the team in evaluating, curating, pricing, promoting, and growing the brands/products in their assigned category and cultivating strong vendor partnerships that result in mutually beneficial opportunities. The role directly partners with the Director and Sr. Category Manager. As a leader on the team they will be responsible for hiring, managing, developing, and mentoring of the Buyers and Senior Buyers, and creating a cohesive, efficient and forward-thinking team. This role is the fourth step in the progression of the Merchandising team's buying structure, and is responsible for making merchandising decisions for large volume, highly visible accounts.

Job Expectations:

• The Category Manager will work closely with Senior Managers, Directors and team to implement business strategies, short and long-term growth objectives.
• Lead your Buyers to strategically negotiate with vendors to secure exceptional everyday pricing, marketing & promotional budgets, special opportunity buys, growth incentives including rebates and accruals, delivery, and payment terms for large volume, highly visible accounts.
• Manage and analyze key category metrics (KPIs) to drive solutions for category performance, new and existing brands, new products, pricing, gross margin, promotions, and product life cycle while seeking opportunities for improvement
• Continually develop and utilize strong category knowledge to build, edit and maintain current and future assortment creating market advantage while also reflecting customer needs/requests.
• Establish an action plan to capitalize on category and product innovation, industry trends,  global markets, competitor offerings, consumer trends, and ways to differentiate our offering to exceed customer expectations. 
• Foster relationships with large volume, highly visible existing/new vendors to drive sales, product innovation, margin growth, promotional support and maintain regular and consistent communication to ensure a clear understanding of short/long-term goals and capabilities
• Negotiation of contracts, product evaluation, quality issues, customer service questions and create and maintain supplier, product database
• Drive the new product/brand onboarding and maintenance process to ensure timely addition to market
• Calculate, maintain and evaluate cost, pricing, and product adjustments in system to ensure desired mark-ups, margin and seek strategic pricing opportunities
• Partner with Inventory Management and Planning Team in managing inventory turns, vendor forecasts, new item projections,  service level, order cycles, rebate and marketing programs, special opportunity buys, and general supply chain practices
• Manage and develop short/long-term promotional activities that are profitable and highly effective in conjunction with the Marketing Team
• Create, review and utilize data/reports to enable in-depth analysis of category successes/challenges 
• Comply with company policies and procedures, including safety, business ethics, and standards of conduct
• Cultivate, direct and support seasoned Buyers; enabling them to further develop and grow assigned category with tools for success

Knowledge, Skills and Abilities:

Required:         

• Skillful, creative negotiator with long-term category development and management experience 
• Intellectually curious, energetic self-starter that is highly resourceful with a can-do attitude and solid decision making skills
• Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations
• Analytical and deductive reasoning skills; stickler for processes and ability to identify needed improvements 
• Entrepreneurial mindset and positive leader that is a mentor and team player/developer/builder and collaborator with strong interpersonal skills and long term vision 
• Ability to operate independently, work under pressure and coordinate, organize and motivate team to meet deadlines and goals successfully with a high level of quality
• Strong organizational and project management skills; ability to manage multiple projects with competing demands for resources and meet deadlines
• Proven strength in oral/written communication skills with ability to make presentations, communicate and partner with people at all levels of the organization and with external contacts

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
• WMS, EDI, SAP, Asana, Tableau experience a plus

Experience Requirements:

Generally, requires a minimum of seven (7) years of progressive experience in purchasing, merchandising, marketing or directly related role with equivalent responsibilities, preferably in an e-commerce environment with natural products experience a plus

Education Requirements: 

Bachelor’s Degree in Business, Merchandising or related field preferred, or a combination of education and equivalent work experience. MBA a plus.

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Job Summary: 

Under general supervision, the Customer Service Specialist (CSS) – Backend Operations is responsible for supporting customer-related operations through data analysis, account reconciliation, and cross-functional coordination. This role focuses on backend processes rather than direct customer interaction, ensuring accuracy across customer accounts, transactions, and operational workflows.

The CSS plays a key role in communication between Marketplace, Accounting, and Operations while working to resolve issues efficiently.

Job Expectations: 

• Perform customer account reconciliation by reviewing transactions, refunds, returns, and order discrepancies.
• Investigate and resolve backend discrepancies related to orders, payments, and refunds.
• Collaborate cross-functionally with departments including Marketplace, Accounting, Logistics, and Customer Service to resolve issues.
• Identify trends, recurring issues, and process gaps; recommend improvements to enhance operational efficiency.
• Assist with Return Merchandise Authorization (RMA) reconciliation and tracking.
• Ensure accurate documentation of findings, actions taken, and resolutions.
• Escalate complex discrepancies or systemic issues in a timely manner.
• Provide backend support to customer service operations as needed.
• Proactively adapt to evolving workflows and new technologies, ensuring operational efficiency as system requirements change.
• Identify current issues and processes that can be evolved into more efficient workflows

Knowledge, Skills and Abilities:

   Required:

• Strong proficiency in Microsoft Excel and Google Sheets (pivot tables, VLOOKUP/XLOOKUP, data analysis).
• High attention to detail with strong analytical and problem-solving skills.
• Ability to work with large datasets and identify discrepancies.
• Strong organizational and documentation skills.
• Effective written and verbal communication skills for cross-functional collaboration.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Demonstrates initiative, accountability, and adaptability.
• Maintains composure under stress.
• Willingness to work weekends when necessary.

Equipment Knowledge: 

• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) 
• SAP (preferred)
• Marketplaces (preferred)
• Ability to type 40 WPM
• Zendesk
• Asana

Experience Requirements:

• Generally requires a minimum of two (2) years related experience, typically in operations, reconciliation, data analysis, or customer service support functions.

Education Requirements: 

High school diploma required.  Associate’s degree preferred or a combination of education and equivalent experience.

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