Harbor is seeking a proactive and detail-oriented Desktop Support Technician to provide hands-on, on-site, IT support for our Chicago office. This role is focused on local, end-user support and physical office technology needs. The technician ensures employees have reliable access to their day-to-day technology by supporting hardware, operating systems, peripherals, and meeting room technology, while partnering with centralized IT teams for escalations and non-local systems.  This position works on-site at our headquarters office located in the Chicago Loop.

Key Responsibilities: 

• Provide Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals. 
• Serve as the primary local IT presence in the Chicago office for walk-up and scheduled support needs. 
• Respond to, triage, and resolve IT service tickets related to local user issues in a timely and professional manner. 
• Troubleshoot hardware, operating system, and standard software issues for end users. 
• Configure, image, deploy, refresh, and decommission laptops for new hires, replacements, and offboarding. 
• Support conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting. 
• Assist with onboarding and offboarding logistics, including device setup, equipment return coordination, and desk readiness. 
• Maintain accurate local asset inventory, including asset tagging, tracking, storage, and secure disposal coordination. 
• Provide basic network connectivity support (wired, WiFi, printers) and escalate infrastructure issues as needed. 
• Perform remote support when appropriate using approved screen-sharing and remote access tools. 
• Coordinate with vendors for hardware repair, replacement, and local equipment purchases as directed. 
• Document common issues and resolutions to improve consistency and reduce repeat incidents. 
• Partner with centralized IT, security, and application teams for escalations outside local scope. 

Requirements: 

• Proven experience providing onsite desktop or deskside support in a professional office environment. 
• Strong working knowledge of Windows operating systems (macOS familiarity is a plus). 
• Experience supporting Microsoft 365 desktop applications from an end-user perspective. 
• Hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals. 
• Basic understanding of networking concepts (WiFi, Ethernet, printers, VPN connectivity). 
• Strong customer service mindset with clear, professional communication skills. 
• Excellent organizational skills, particularly related to asset and inventory management. 
• Ability to lift, move, and set up IT equipment as required. 
• Ability to work independently onsite while collaborating with remote IT teams. 

Preferred Qualifications: 

• 2–4 years of experience in a desktop support, deskside support, or local IT role. 
• Experience supporting conference rooms and office AV technology. 
• Familiarity with ticketing systems and IT service workflows. 
• Experience with shipping, receiving, and staging IT equipment. 
• Strong problem-solving skills with an attention to detail.

Harbor is seeking a Senior Director, Data and AI Strategy to join our growing team.  The Senior Director for Data & AI Strategy defines, leads, and grows Harbor’s consulting offering that helps law firms modernize how they use data, knowledge, and emerging technologies. This role sits at the intersection of strategy, transformation, and enablement, guiding clients as they adapt their operating models, systems, and practices for a technology-driven future. 

The leader is accountable for the service line’s growth, profitability, and delivery excellence, and plays a critical role in developing Harbor’s perspective on how data, AI, and innovation reshape the business of law. 

Core Responsibilities: 

Strategic and Financial Leadership 

• Own the financial performance of the service line, overseeing a multi-million-dollar budget and driving ambitious annual growth in the 30–40% range. 
• Oversee monthly and annual reporting, including revenue forecasting, utilization management, and margin optimization. 
• Track delivery performance throughout the month and reconcile projects at both month-end and year-end. 
• Drive pricing and resourcing strategies that balance innovation investment with disciplined commercial management. 
• Manage speculative budgets for new offerings, ensuring progress is measured and outcomes are reviewed against expectations. 

Offering Development and Innovation 

• Design, evolve, and manage the portfolio of Data & Innovation Strategy offerings to align with changing market needs. 
• Lead the creation of new offerings that may be speculative or emerging, managing investment, delivery pilots, and refinement cycles. 
• Encourage repeatable, scalable, and eventually productized delivery models to increase efficiency and profitability. 
• Collaborate across Harbor’s service lines, including AI, Knowledge Transformation, and Technology-Enabled Solutions, to deliver integrated transformation programs. 

Delivery Leadership 

• Oversee high-impact client engagements, ensuring quality, consistency, and measurable value realization. 
• Support client teams in designing and executing transformation programs that integrate data, AI, knowledge, and innovation strategies. 
• Partner with delivery leads to ensure projects align with scope, budget, and desired business outcomes. 

Talent Leadership and Development 

• Recruit, develop, and retain exceptional talent across strategy, data, and innovation disciplines. 
• Mentor team members, build clear career paths, and foster a culture of learning, experimentation, and accountability. 
• Shape the team’s structure to ensure the right balance of strategic, delivery, and technical expertise. 

Thought Leadership and Business Development 

• Represent Harbor in the market as a leader in data, AI, and innovation strategy for the legal industry. 
• Participate in Harbor’s Sounding Board Series for CIO, CINO, COO, and CMO audiences, and contribute to new and emerging topics. 
• Speak at and attend industry events such as ILTA, contributing to thought leadership, panels, and networking opportunities. 
• Support broader Harbor programs such as AI Mastermind and cross-firm initiatives, amplifying the firm’s perspective on technology transformation.
• Partner with senior stakeholders to position and sell Data + AI solutions to top-tier law firms. 
• Support business development through thought leadership, proposals, and client presentations. 

Service Line Portfolio: 

The Data & Innovation Strategy Service Line encompasses: 

• Enterprise Data Strategy: Helping organizations understand how data flows through their business, design governance frameworks, recommend modern data platforms, and align implementation with long-term vision. 
• Practice Strategy: Assisting law firm practices with experience data, process optimization, and AI readiness in collaboration with Harbor’s marketing technology and experience teams. 
• AI Strategy: Advising firms on their approach to AI adoption, governance, and prioritization of tools and investments. 
• AI Enablement: Delivering training and rollout programs in collaboration with Harbor's AI laboratory and knowledge management teams. 
• AI Custom Build: Acting as the business and client lead for custom AI solutions developed by Harbor’s Advanced Technology Team and Harbor Labs. 
• Knowledge Management Strategy: Designing and modernizing knowledge programs, structures, and processes in coordination with content management and document management initiatives. 
• Innovation Strategy: Helping firms establish and scale innovation programs with clear structure, metrics, and alignment to firm strategy. 

Qualifications: 

• Proven record of owning and growing a consulting P&L of at least $3 million annually, with clear success in driving 30 to 50 percent year-over-year growth through strong financial management, pricing, and utilization oversight. 
• Experience developing and scaling consulting offerings, including frameworks, delivery playbooks, and repeatable methodologies. 
• Deep understanding of how law firms operate, and how data, KM, and AI transformation enable performance and innovation. 
• Demonstrated success leading multidisciplinary teams and guiding programs that integrate strategy, data, and emerging technology. 
• Strong leadership and talent-development skills, with the ability to build, coach, and inspire a diverse team. 
• Executive presence and communication ability, able to advise and influence senior leadership across legal, business, and technology functions. 
• Market-facing experience through conferences, panels, or publications on topics related to legal technology, data, or innovation. 
• Familiarity with cloud, AI, and analytics ecosystems sufficient to lead conversations with technical counterparts while remaining focused on business outcomes.

Harbor is seeking an Experienced Consultant to join our growing Strategy + Transformation (S+T) team.  Our S+T team works with law firms and corporate law departments to provide a wide range of management consulting services. This role will assist law firms in improving their efficiency, accuracy, and speed of their revenue cycle by optimizing business strategies and improving operational performance through people, process, policy, and interesting technology. 

You will support specific client engagements on a project-by-project basis. You will help mentor associate-level individuals and provide guidance in supporting the completion of deliverables and commitments. You will embody core Harbor values by providing an excellent client experience, developing current and future client relationships through service delivery that exceeds client expectations.   

This is a full-time position, and this role offers a hybrid work arrangement if located in Chicago, Illinois and is fully remote for candidates elsewhere.  We are seeking an individual with a dynamic skill set who is willing and eager to jump into a variety of project types to help solve our clients’ strategy and operations business problems. 

Job Duties + Responsibilities:  

• Coordinating with Project Leadership on all aspects of projects including collecting information, data analysis and research, process mapping, creating reports and presentations, and leading and presenting to clients 
• Demonstrate knowledge of the legal industry/practice and business acumen to support the development of solutions and insights for clients as it relates to people, process, and service delivery transformation. This should ideally include projects related to law firm or professional services operations with an emphasis on revenue cycle and finance functions 
• Independently structure, write, and present effectively, as well as generate organized and persuasive deliverables   
• Work closely with team members and client personnel to review findings and help support implementation of recommendations   
• Guide junior team members with client communication, project management/ execution and practice operations   
• Support practice administration and planning through input on project pipeline tracking as well as resource planning  
• Aid in the development of proposal and business development materials, ensuring alignment with client objectives and Harbor’s established format 
• Contribute to the ongoing growth of Harbor’s reputation for thought leadership and problem-solving and actively contribute to practice growth/evolution   

Qualifications:  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• Bachelor's degree required, with preference given towards those with business or economics-oriented degrees   
• 5-6 years of total work experience, preferrable in consulting or in a relevant industry with a client-facing role delivering projects  
• Experience with law firm or professional services operations and strategy strongly preferred    
• Experience in law firm revenue cycle management or finance advisory roles, is preferred. 
• Proven track record of managing multiple engagements and clients simultaneously   
• Exceptional analytical and problem-solving skills including experience conducting quantitative and qualitative data analysis   
• Excellent communication and storytelling skills (written and spoken) demonstrating confidence, professionalism and sound judgement when interacting with clients and internal stakeholders   
• Excels in a cooperative team environment  
• Ability to create client deliverables with limited oversight from senior leadership   
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new subject matter expertise and business skills    
• Strong organizational skills and an ability to prioritize tasks, maintaining exacting standards for work product with keen attention to detail   
• Advanced computer skills (primarily Excel, Word, PowerPoint); familiarity with use of Outlook, Teams and SharePoint as collaboration tools   
• Occasional travel may be required (domestic or international) 

Harbor is seeking Legal Research Librarians (Contract) to join our specialist teams. These contract positions work with our Research & Information Services team and provide high quality research services and work products for our clients. This is a fully remote/virtual opportunity available on a contractual (1099) basis, nationwide. This role will support specific client engagements on a project-by-project basis.  Depending on the project and client, the number of hours and type of work may slightly differ.

Responsibilities:

• Perform high quality in-depth legal, corporate and other research to support the client’s librarians, attorneys, paralegals and staff using a variety of resources 
• Monitor and respond to research requests and coordinate this effort with research team members across all locations 
• Prioritize and respond to requests, analyze and synthesize results, compile answers and communicate research findings in a clear and concise manner 
• Learn and adopt the specific policies and procedures of the client’s law library department 
• Provide excellent customer service 

Qualifications:

• 5 years+ experience in a law firm library in a reference/research position and expertise in legal and corporate research, required 
• Bachelor's degree is required. Master’s degree in Librarianship or Information Science from an ALA-accredited institution or JD from an ABA-accredited institution is preferred. 
• Knowledge of standard research resources including, but not limited to, Westlaw, LexisNexis, Bloomberg Law, etc. 
• Knowledge of a wide variety of general electronic research databases, both fee-based and free, subject-specific databases, and legal analytics tools, required 
• Excellent communication skills, to effectively deliver and explain research findings to attorneys both verbally and through written summaries and analysis 
• Self-motivated with the ability to work well independently and to collaborate with client’s team and other contract researchers to effectively prioritize and execute tasks 
• Reliable internet connection for virtual working 

Harbor is looking for a Consultant to join our growing Vendor Governance + Sourcing (VG+S) team.  The VG+S practice provides procurement services - both ad hoc and managed - to support clients manage their vendor governance lifecycle including risk assessments and vendor onboarding, strategic sourcing, buying, contract review, and ongoing monitoring of vendor relationships to ultimately mitigate risk and increase value.  This is a remote position that can be worked from anywhere in the USA. 

We are looking for someone to support the Sourcing and Advisory team that has an interest in ongoing learning to stay on top of best practices and related technology in the market to support these functions.  As part of the Sourcing and Advisory team, you will:   

• Work internally with cross-functional teams as well as externally with clients to facilitate requirements gathering   
• Conduct informational interviews and data analysis to assess procurement functions   
• Leverage internal intellectual property and research to support a point of view on best practices   
• Play a key role in creating and delivering presentations throughout consulting engagements   
• Generate creative, strategic solutions    
• Develop project plans to facilitate implementation   
• Support ad hoc practice operations and business development projects, as needed 

What We’re Looking For: 

The ideal candidate will possess prior experience in a related Consulting, Project Management, and/or Process Improvement role. A strong analytical background, experience supporting project teams, and a desire to learn and grow are essential. Additional qualifications will include the following abilities, attributes, experience, and skills:    

• Proven analytical and quantitative skills to support financial and operational analysis and research   
• Critical-thinking and problem-solving capabilities related to identifying opportunities for process improvement, efficiency, and risk mitigation    
• Exceptional organizational, oral, and written communication skills    
• Collaborative and adaptable in a team-based environment   
• Proven abilities in strategy development, process mapping and documentation, process improvement, change management, and implementation    
• Self-starter with independent research capabilities, willingness to learn, and maintain knowledge of industry best practices   
• General knowledge around procurement related functions including strategic sourcing, contract review, buying, vendor due diligence, and/or procurement technologies   
• Exceptional computer skills including advanced proficiency in Microsoft Excel. High degree of comfort using other Microsoft products (PowerPoint, Word)    

Qualifications: 

• Bachelor's degree in Finance, Accounting, Economics, Supply Chain or Operations  
• At least 3 years of relevant experience in a procurement related role or consulting team-oriented environment focused on strategic sourcing, procurement, process improvement, and/or project management    
• Functional knowledge of procurement processes, procurement related technology, and experience in client interaction will be strongly considered    
• Permanent U.S./Canadian work authorization    
• 10-20% travel may be required (domestic or international)