About the Role

We’re hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model: internal installers and third-party installation partners. This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale.

You’ll work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve—while ensuring all installer channels operate to one consistent standard.

What You’ll Do

Own Installation Performance End-to-End

• Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners.
  
  
• Build capacity and demand plans (forecasting, regional coverage, surge planning).
  
  
• Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels.
  
  

Drive Execution

• Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources.
  
  
• Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework.
  
  
• Partner with Sales and key stakeholders on complex rollouts to align milestones, dependencies, and customer outcomes.
  
  

Build the Quality Improvement Loop

• Own quality enforcement across Mexico: job sheet accuracy, documentation compliance, photo standards, verification processes, and post-install defect reduction.
  
  
• Identify root causes (process gaps, training needs, SOP clarity, tooling issues, hardware readiness) and drive durable cross-functional fixes.
  
  
• Maintain and continuously improve SOPs, checklists, and enablement resources to keep installers and partners current on products and standards.
  
  

Manage and Scale the Installation Partner Portfolio

• Manage day-to-day relationships with installation partners supporting Mexico (overflow coverage, geographic gaps, specialized work).
  
  
• Lead partner onboarding, enablement, and certification to company standards.
  
  
• Drive partner performance through scorecards, corrective action plans, and Quarterly Business Reviews (QBRs).
  
  

Own Escalations and Incident Management

• Lead escalations across quality, scheduling, documentation, and customer experience - regardless of delivery channel.
  
  
• Coordinate triage and cross-functional communication to ensure timely customer updates and prevention actions.
  
  
• Track trends and drive systemic improvements to reduce repeat issues.
  
  

Build Operating Cadence, Reporting, and Cost Visibility

• Define and manage key performance dashboards (on-time completion, first-time-right, rework, cancellations, documentation compliance, escalation aging).
  
  
• Run a consistent operating rhythm (weekly reviews, monthly deep dives, QBR inputs) with clear actions and accountability.
  
  
• Partner with Install Partner Operations and Finance to improve PO/invoice hygiene, cost controls, and payment accuracy.
  
  

What We’re Looking For

• 5+ years of experience in operations, field services, program management, partner/marketplace operations, or customer operations in an environment with fulfillment/dispatch and cross-functional dependencies.
  
  
• Experience designing and running operational mechanisms: forecasting, capacity planning, SLAs, KPI systems, and operating cadences (WBR/QBR).
  
  
• Experience managing third-party partners or service providers, including onboarding, enablement, performance management, and escalation handling.
  
  
• Strong stakeholder management skills—able to drive outcomes across teams without direct authority.
  
  
• Analytical fluency: able to translate data into insights and action (Google Sheets/Excel; Google Slides/PowerPoint).
  
  
• Strong written and verbal communication skills in English.
  
  

Preferred

• Experience with telematics, hardware deployments, fleet operations, or installation quality programs.
  
  
• Experience operating a hybrid delivery model (internal teams + contractors/partners).
  
  
• Spanish fluency and/or experience working with Mexico-based operations.
  
  

What Success Looks Like

• Mexico installations become predictable, with clear SLAs, prioritization rules, and reliable scheduling outcomes.
  
  
• First-time-right quality and documentation compliance improve; rework and post-install issues decline.
  
  
• Escalations resolve faster and recur less due to durable root-cause fixes.
  
  
• Leadership has clear visibility into installation health through consistent reporting and operating cadence.

About the Role

Motive is seeking a Regional Sales Manager, Enterprise – Mexico to lead and scale our enterprise sales efforts in one of our fastest-growing markets. As an enterprise sales leader, you’ll play a critical role in expanding Motive’s presence across Mexico, driving new business growth, and building a high-performing, execution-focused sales team. You’ll be responsible for selling the value of Motive’s enterprise solutions and delivering measurable business outcomes to our largest and most complex customers.

This is a high-impact role suited for a seasoned leader who thrives on both strategy and execution. You have experience navigating multi-stakeholder sales cycles, coaching and scaling sales teams, and driving consistent revenue growth in B2B environments. You are process-oriented, data-driven, and passionate about building something meaningful in a dynamic, high-growth company.

This is a remote role based in Mexico, with regular travel required to customer sites and internal meetings.

What You'll Do

• Own and drive enterprise new business acquisition across Mexico, with full accountability for pipeline generation, forecasting, and revenue performance
• Lead discovery and strategic selling efforts into complex, high-potential accounts across key industries (logistics, transportation, construction, oil & gas, etc.)
• Build and mentor a growing team of enterprise sellers, setting clear expectations, inspecting performance, and driving accountability
• Collaborate cross-functionally with Marketing, Product, Sales Engineering, and Customer Success to ensure alignment and execution on GTM strategies
• Localize and enhance playbooks, processes, and tools for the Mexican market, leveraging data to drive insights and improvements
• Execute a high-quality sales process from first contact to close, guiding stakeholders through technical, financial, and operational evaluations
• Cultivate strong executive relationships and represent Motive with professionalism and strategic insight
• Stay current on industry trends, competitor moves, and customer needs to provide consultative value throughout the sales journey

What We’re Looking For

• 6+ years of experience in B2B enterprise sales, with 2+ years in a team leadership or regional management role
• Proven track record of consistently meeting or exceeding enterprise sales quotas in long-cycle, complex deal environments
• Strong executive presence, with the ability to influence senior-level stakeholders and lead strategic customer conversations
• Demonstrated success building or scaling regional sales functions in fast-paced, high-growth companies
• Deep understanding of Mexico’s business culture and enterprise buying processes
• A hunter mentality paired with strong process discipline and coaching ability
• Experience in verticals such as transportation, logistics, construction, or industrial technology is highly desirable
• Familiarity with sales tools like Salesforce, Salesloft, Gong, Slack, and other enterprise software platforms

About the Role

Motive is looking for a Trial Success Manager (TSM) to lead and operationalize the success of enterprise trials across Mexico. As a TSM, you will serve as the strategic project manager responsible for aligning stakeholders, driving adoption, and ensuring the successful execution of multiple high-impact customer trials simultaneously. You will partner closely with Account Executives, Sales Engineers, and cross-functional teams to showcase the full value of Motive’s platform—laying the groundwork for long-term commercial partnerships.

You will thrive in this role if you are detail-oriented, organized, time-savvy, and passionate about delivering exceptional trial experiences that convert.

What You’ll Do

• Own and lead enterprise trials from kickoff through conclusion, ensuring alignment with customer goals and internal sales strategies.

• Build tailored trial plans that define scope, success metrics, timelines, and stakeholder involvement.

• Project manage multiple trials in parallel, tracking milestones, ensuring timely follow-ups, and proactively resolving blockers.

• Collaborate with AEs and SEs to reinforce commercial value and connect product capabilities with business outcomes.

• Engage key customer stakeholders throughout the trial period to drive usage, insights, and internal advocacy.

• Deliver compelling final trial reviews that summarize performance, ROI, and next steps to support the sales close.

• Continuously improve trial processes, templates, and tools for greater scale and repeatability across the region.

• Leverage systems like Salesforce to maintain real-time visibility into trial pipeline, health, and conversion forecasting.

What We’re Looking For

• 4+ years of customer-facing experience in project management, customer success, sales operations, or technical account management—preferably in a B2B SaaS or logistics tech environment.

• Demonstrated ability to manage multiple complex workstreams with competing priorities.

• Strong communication and interpersonal skills; able to interact confidently with both operational and executive-level stakeholders.

• Deep attention to detail with a focus on accountability, process excellence, and timeline discipline.

• Proven ability to identify risks early and proactively resolve issues that impact project success.

• Experience working with tools like Salesforce, Slack, Google Workspace, and other CRM or PM systems.

• Familiarity with fleet management, logistics, or industrial sectors is a strong plus.

• Comfortable working in a fast-paced, high-performance environment with cross-functional collaboration.

Why Motive

At Motive, you’ll join a mission-driven company that’s redefining safety, efficiency, and automation in the physical economy. You’ll have the opportunity to help enterprise customers discover the true power of our platform—while playing a key role in accelerating commercial success across Mexico.

About the Role:

An expert at initiating, controlling, and delivering successful deployment projects of Motive hardware and software with our highest value customers. In this role, you will create and own the onboarding project along with its metrics for success, including but not limited to Customer Kick Off, Go Live, and CSAT. The Implementation Consultant is a highly skilled project manager and a Motive product expert who uses these skills to guide clients through complex and large onboarding projects while coordinating these efforts with the rest of the Enterprise account team to drive initial adoption as well as to continually train and onboard the customer as they increase the partnership relationship with Motive.

What You'll Do:

• Define and maintain the onboarding program for clients based on our product initiatives
• Define, track and achieve key performance indicators for the onboarding program.
• Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients.
• Operating as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations.
• Ensure the timely and successful completion of new client onboarding for all assigned accounts.
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule..
• Hosting virtual or in-person group training sessions for new customers.

What we are looking for:

• 4+ years experience in a customer-facing role in a B2B capacity, preferable in trucking, logistics, or fleet management.
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills.
• Excellent interpersonal, communication (both written and verbal), and presentation skills.
• Experience in delivering client-focused solutions based on customer needs.
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level.
• BA/BS degree or equivalent work experience preferred.

About the Role

We are looking for a relentless and strategic Manager, Mexico Partners to build and accelerate our partner ecosystem across the Mexico region. Reporting to the GTM Partnerships team and partnering closely with Mexico Sales leadership, you will be the primary engine behind unlocking indirect revenue streams in this critical market.

This is not a passive maintenance role. We need a builder who is hungry to hunt for new opportunities. You will be responsible for securing and managing critical commercial partnerships (Resellers, Distributors, Integrators) and recruiting the channel partners necessary to transact at scale.

You will sit at the intersection of Sales, Legal, and Strategy, translating our value proposition into streamlined revenue channels for our regional sales team. If you have a gritty, "get it done" mentality and deep experience navigating the intersection of SaaS/Hardware and the Mexican channel market, this is your opportunity to help build a massive vertical at Motive.

Key Responsibilities

1. Regional Partnerships Strategy & Development

• Build the Ecosystem: Identify, recruit, and onboard high-value Resellers, Distributors, Systems Integrators, and Telematics Service Providers to broaden our reach throughout Mexico.
• Drive Revenue: Actively manage partner relationships to drive pipeline generation. You won't just sign partners; you will ensure they are trained, motivated, and selling effectively in the local market.
• Market Mapping: Analyze the local competitive landscape to identify which verticals and regions have the highest need for our Fleet Safety and management solutions.

1. Program Management & Execution

• Own the Region: Lead the strategy and execution for acquiring and maintaining critical partnerships that align with local business practices and commercial norms.
• Strategic Co-Selling & Market Adaptation: Drive joint business planning with top-tier partners to attack key verticals. You will act as the "Voice of the Partner" internally, guiding our Product and Marketing teams to ensure our positioning, pricing, and value proposition resonate with the market.
• Compliance & Operations: Maintain strict compliance with local regulations and business standards, ensuring our price lists, product catalogs, and partner agreements are localized and up-to-date.

1. Internal Enablement & Collaboration

• Bridge the Gap: Serve as the internal subject matter expert (SME) for the Mexico Direct Sales team. Teach them how to use our partners to close deals faster and without friction.
• Cross-Functional Alignment: Work closely with Legal, Marketing, Product, and Finance to ensure our regional offerings are scalable, compliant, and culturally relevant.
• Performance Tracking: Monitor partner performance and contract utilization, reporting KPIs and ROI back to the Director of GTM Partnerships.

What We’re Looking For

• Experience: 5+ years of experience in Business Development, Partnerships, or Channel Sales, with a specific focus on the Mexico region and market.
• The Hunter Mentality: You are proactive. You don’t wait for a lead to drop; you are shaping the requirement beforehand. You are comfortable cold-calling potential partners and navigating complex organizations to find the decision-maker.
• Language & Location: Must be based in Mexico City with the ability to work a hybrid in-office schedule. You must be fluent in Spanish and capable of conducting business negotiations seamlessly in both Spanish and English.
• Channel Fluency: Deep understanding of the Mexican channel landscape, distribution models, and the role of resellers/integrators in B2B sales.
• Industry Background: Experience in SaaS, IoT, Hardware, or the Mobility/Transportation industry is highly preferred. Understanding how to sell physical + digital solutions to commercial fleets is a major differentiator.
• Communication: Ability to distill complex product and program language into simple, actionable advice for sales reps, partners, and executives.
• Analytical Rigor: Proficiency in using CRM tools (Salesforce) to track partner leads, deal registration, and revenue attribution.

Why Join Us?

• Impact: You will be building a revenue pillar from the ground up with high visibility from Executive Leadership.
• Market Opportunity: The logistics and transportation modernization wave in Mexico is massive, and our product is perfectly positioned to capture it.
• Culture: We value builders and owners. You will have autonomy to execute the joint partner strategy developed with Mexico Sales leadership teams.

About the Role:

As a Customer Success Manager - Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer achieves the agreed upon value as promised during the sale. You are accountable to the customer through their entire lifecycle. In addition, the CSM will collaborate with the Implementation Consultant through the rollout, and steer qualified leads to Account Executives to expand Motive’s revenue.

What You'll Do:

• Own a book of business with existing customers for expansion and renewals
• Ensure consistent retention of revenue and renewal of all accounts
• Own adoption, training, and development of best practices
• Maintain high levels of customer satisfaction and nurture client health
• Identify paths for the customer to realize value from the entire Motive platform
• Assist in troubleshooting and solving Tier 2 product support issues
• Handle a large volume of email, chat, and phone conversations
• Work with the sales team and Implementation Consultants to ensure a seamless handoff

What We're Looking For:

• 3+ years prior experience in a customer-facing role
• 2+ years prior experience as a CSM or equivalent (owning a renewal target)
• Bilingual fluency in Spanish and English required
• Ownership of revenue and renewals for a named book of business
• Experience working with accounts based in both Mexico and US a plus
• Ability to build and maintain relationships with clients and their key personnel
• Receptive to feedback, willingness to learn and embrace continuous improvement
• Resilient in capacity to deal with pressure and the demands of a fast-paced workplace
• Ability to plan ahead and be resourceful
• Strong sense of ownership for the product
• Logistics experience is a big plus
• Prior sales experience a plus

About the Role:

Motive is searching for an Account Executive that will be instrumental in building the sales organization from the ground up in our newest regional market, Mexico. As a member of our founding team, you will lead the charge, seizing the opportunity created by our strong product positioning and selling the value of the business outcomes that can be achieved in partnership with Motive. 

As an Account Executive you are a highly motivated self-starter, possess willingness to learn and embrace continuous improvement, and have a demonstrated history of overachievement in previous sales roles. You have closed large, complex deals in the past, relying on strong interpersonal skills, a deep technical aptitude, and high attention to detail. You have a natural ability to convey and relate ideas to others. Because of the collaborative nature of our Sales team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality. 

This is a work from home/remote job that would require travel to customer on-site meetings throughout the sales cycle. This Account Executive must currently live in Mexico.

What You'll Do:

• Prospect and win new business by developing strong relationships with key prospects
• Thrive in a performance based environment, consistently achieving above and beyond your KPI targets
• Partner with sales leadership to enhance country-specific playbooks, pitches, and processes
• Provide recommendations based on a prospect’s business needs and negotiate contract terms
• Proactively identify customer issues and process blockers, and drive cross functional support to implement best available solutions
• Effectively plan, in order to meet and exceed ongoing business goals and revenue quotas
• Constantly study and deepen understanding of market trends to enable consultative insight

What We're Looking For:

• 4+ years of demonstrated success in full-cycle direct sales experience in B2B environments 
• Experience in developing strong relationships across functions and ability to influence key decision makers
• Ability to work 3 to 6-month sales cycles with an annual revenue per deal in the six-figure range
• A true “hunter” mentality who strives for the close with new logos
• Accustomed to working in a fast-paced environment
• Commitment to outbound prospecting, managing and closing deals
• Experience selling into trucking, oil & gas, construction, transportation, logistics, compliance and/or safety a plus 
• Understanding of technical tools: Salesforce, Salesloft, Gong, Slack, and other enterprise software tools

About the Role

Motive is seeking a driven Account Executive to help build and expand our sales organization in our newest regional market — México. As one of the founding members of this team, you will play a pivotal role in accelerating growth, building customer relationships from the ground up, and shaping how Motive delivers value in the region.

You will leverage Motive’s strong product positioning and proven global success to identify new opportunities, close business, and bring measurable impact to our customers’ operations. This is an ideal role for a high-performing Sales Development Representative (SDR) or Business Development Representative (BDR) who has mastered the art of prospecting and is ready to take the next step into a full-cycle closing role. We are looking for individuals who thrive in fast-moving environments, love building markets, and want to grow within a world-class organization.

This is a hybrid position based in México City, with occasional travel required for client meetings.

What You’ll Do

• Own the full sales cycle – from prospecting and pipeline generation to closing and onboarding new customers.

• Develop new business by building strong relationships with key prospects and stakeholders.

• Consistently exceed sales targets, driving growth across Small & Medium Business accounts in priority verticals such as transportation, logistics, construction, and field services.

• Collaborate with sales leadership to localize playbooks, refine go-to-market strategies, and strengthen our commercial footprint in México.

• Conduct needs-based discovery and deliver compelling presentations that translate Motive’s value into tangible business outcomes.

• Negotiate and close deals with professionalism and precision, ensuring a win-win outcome for customers and the company.

• Work cross-functionally with Customer Success, Sales Operations, and Marketing to ensure customer satisfaction and long-term success.

• Stay ahead of market trends, leveraging insights to enhance your consultative approach and strengthen your competitive positioning.

What We’re Looking For

• Demonstrated success as an SDR/BDR with strong outbound and closing exposure, or 1+ years of experience in full-cycle B2B sales (ideally within SaaS or technology).

• Proven ability to manage a high-velocity pipeline, maintain a rigorous daily activity cadence, and consistently exceed quota.

• Understanding of 1–2 month sales cycles with deal values typically in the mid-five-figure (USD) range.

• A true hunter mentality – resourceful, resilient, and passionate about winning new logos.

• Exceptional communication and relationship-building skills across all organizational levels.

• Comfort working in fast-paced, high-growth settings, with strong prioritization and self-management skills.

• Familiarity with Salesforce, Salesloft, Gong, Slack, and other modern sales tools.

• Experience selling into transportation, logistics, oil & gas, construction, or compliance and safety industries is a strong plus.

• Must currently reside in México and be fluent in Spanish and English.

Why Join Motive

At Motive, we’re on a mission to transform the physical economy with cutting-edge technology and data-driven insights. You’ll join a global sales team that values ownership, continuous learning, and teamwork. We are committed to being a seedbed for talent, offering a clear growth path for ambitious professionals to evolve from development roles into high-impact closing positions. If you’re passionate about driving growth, building meaningful customer relationships, and shaping the future of Motive in Latin America — we’d love to meet you.