Impact In This Role

At Fictiv, we enable product innovators to create. Our platform accelerates product creation, allowing our customers to push technological boundaries – from self-driving cars to low-cost water purification systems.We are looking for an Engineering Manager who can provide strong technical leadership while guiding and developing a high-performing engineering team.This role combines deep technical expertise with people leadership, focusing on building reliable, scalable solutions while mentoring engineers and fostering a culture of engineering excellence and continuous growth.

What You’ll Be Doing

Build a high-performing team where engineers can do their best work

-Coach, mentor, and develop engineering talent through regular feedback, performance management, and career growth planning, while helping scale the team as needed.

-Collaborate with business and technical stakeholders to gather requirements, clarify objectives, and translate needs into scalable technical solutions and platform capabilities.

-Establish and continually improve team processes to enable iterative delivery, innovation, and high reliability

-Drive near- and long-term improvements to engineering-wide activities such as development practices, hiring / onboarding, team cohesion, and incident response

-Resolve systemic obstacles to team health, system performance, and team delivery

-Embrace and extend a culture of transparency, safety, and growth.

Desired Traits

Management & Leadership Experience

• 12-15 years of professional software engineering experience, with 3+ years in an engineering management role.
• Experience managing technical teams of 5-8 engineers with demonstrated ability to scale teams.
• Demonstrated experience in project planning and execution, including scope definition, prioritization, risk management, and delivery tracking across multiple work streams.
• Strong ability to manage cross-functional dependencies and drive alignment across engineering and product teams while leading delivery using Agile methodologies (Scrum/Kanban), including sprint planning, milestone management, and stakeholder communication.
• Track record of building high-performing teams and developing engineering talent
• Proven ability to balance competing priorities while ensuring on-time delivery, quality, and long-term platform scalability.
• Work with business stakeholders to understand requirements and translate them into scalable technical solutions.

Technical Expertise

• Strong working experience in platform and API development using Node.js and GraphQL, frontend enablement using React and TypeScript/JavaScript.
• Proven experience designing, deploying, and operating cloud-native services on AWS, with an understanding of scalability, security, and cost optimization.
• Ability to remain sufficiently hands-on to review technical designs, guide complex implementations, and unblock teams when required.
• Strong understanding of distributed systems, API design, and modern DevOps practices, including CI/CD, observability, and operational readiness.
• Demonstrated technical judgment and problem-solving skills, with the ability to make informed trade-offs.

Communication And Collaboration Skills

• Excellent written and verbal communication skills.
• Ability to communicate technical information to both technical and non-technical audiences.
• Strong interpersonal skills and the ability to work effectively in a team.
• Ability to collaborate with cross-functional teams and stakeholders.

What’s in it for you?

List at least two comparative wins for this role over another that someone might consider. Example follows.

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

As a Salesforce engineering leader at Fictiv, you will build and manage high-performing teams by making strategic, culture-aligned hiring decisions and using data to optimize capacity. You’ll foster an environment of ownership and continuous learning, coaching Scrum teams in Agile excellence to ensure consistent, high-quality delivery.

By bridging the gap between business goals and technical execution, you will define a clear technical vision, manage complex integrations, and partner with Architects to modernize the roadmap while reducing tech debt. Ultimately, you take full accountability for engineering deliverables, ensuring they are scalable, on schedule, and held to the highest standards of quality and excellence.

What You’ll Be Doing

• Build and take ownership of the Salesforce engineering team and drive excellence.
• Brainstorm ideas of how to improve training, process, hiring, etc
• Participate in your team’s coaching, personal development, performance management, and career growth.
  
• Set clear expectations and goals for team members and create opportunities for team members to showcase their work
  
• Facilitate team-building activities
  
• Build an in-depth understanding of the code owned by the team.
  
• Encouraging knowledge sharing and collaboration
  
• Identify and address recurring issues in development cycles and improve speed of development.
  
• Ensure code quality and best practices
  
• Collaborate with Product Owners and stakeholders in understanding the requirements and translating them into technical designs.
  
• Provide high-level technical recommendations, approaches, and feedback.
  
• Create and maintain project timelines
  
• Identify dependencies between different systems and facilitate communication between cross-functional teams.
  
• Drive the execution and delivery of features by collaborating with many multi-functional teams, architects, product owners and engineers.
  
• Conduct risk assessments throughout the project’s lifecycle and provide updates to the stakeholder’s progress of each project you manage.
  
• Resolve cross-team coordination issues that may impact progress.
  
• Manage expectations and negotiate scope changes.
  
• Facilitate decision-making processes when trade-offs are necessary
  
• Ensure smooth handoff between development, QA, and plan for the software releases.
  
• Identify repetitive tasks that can be automated
  
• Encourage the development of internal tools to boost productivity
  
• Allocate time for refactoring and system improvements
  
• Encourage experimentation with new tools or methodologies

Desired Traits

• 12+ years of overall experience in engineering
  
• 7+ years of hands-on experience working in Salesforce
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales, Manufacturing, Service, Data Cloud.
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Has played the role of an Architect
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• 3+ years of leading software engineering teams in an agile environment
  
• Experience in hiring, mentoring, and leading engineers
  
• Bachelor's Degree in computer science, computer science engineering, or related experience required; advanced degree preferred
  
• Strong knowledge of Salesforce product and platform features, capabilities, and best use of it
  
• A good understanding of enterprise architecture principles is strongly preferred
  
• Active Salesforce Certifications are desirable (preferably Development Lifecycle & Deployment Architect, Application Architect,
  
• Experience in Mulesoft is a plus
  
• Ability to quickly grasp and distinctly explain technological and business concepts
  
• Experience in CI/CD
  
• Experience with agile software development methodologies and practices
  
• Prior experience leading teams in an agile environment.
  
• Strong oral and written communication skills, organizational and time management skills
  
• Ability to set priorities and multi-task in a fast-paced environment.
  
• Demonstrates analytical thinking, problem-solving
  
• Experience in communicating with users, other technical teams, and product management to understand requirements, describe software product features, and technical designs.

Interested in learning more?  We look forward to hearing from you soon.

Director of IT

Location: Oakland, CA (Onsite)

About the Role

We are seeking a hands-on Director of IT to lead technology operations for a newly combined global organization. This role carries a dual mandate: completing a critical integration effort over the next 8–12 months and, more importantly, building and running a scalable, high-performing IT function for the long term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, while owning the performance, reliability, and evolution of the company’s technology environment.

This is not a purely managerial role—we are looking for a leader who can operate at both a strategic and technical level, directly engaging in systems configuration, troubleshooting, and architectural decision-making.

What You’ll Do

IT Operations & Service Delivery

• Own day-to-day IT operations ensuring systems are reliable, secure, and performant
• Establish service levels and build a responsive, unified IT support experience
• Lead incident management processes, including escalation and communication protocols
• Proactively monitor and improve system health and performance

Integration Leadership (Time-Bound)

• Drive completion of a major technology integration (8–12 months), including:
• Microsoft 365 and Entra ID consolidation
• Migration from Google Workspace
• Okta decommissioning
• CrowdStrike Falcon deployment
• Next-gen SIEM implementation
• Ensure business continuity, quality, and timeline accountability throughout

Identity, Endpoint & Security

• Own Entra ID (Azure AD), including SSO, MFA, conditional access, and provisioning
• Manage Intune across macOS, iOS, and Windows environments
• Lead CrowdStrike Falcon operations and SIEM strategy, including threat detection and response
• Oversee SOC strategy and vendor partnerships

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, Microsoft 365, and meeting platforms (Teams/Zoom)
• Ensure tools are reliable, secure, and aligned with business needs

Leadership & Team Development

• Lead and unify a global IT team across legacy organizations
• Build a strong service-oriented culture and eliminate “us vs. them” dynamics
• Mentor team members and identify future hiring needs

Vendor & Budget Management

• Own vendor relationships (Microsoft, CrowdStrike, Slack, etc.)
• Manage IT budget, optimize costs, and lead contract negotiations
• Provide visibility into IT spend and cost-saving opportunities

What You Bring

Required Expertise

• Deep, hands-on experience with:
• CrowdStrike Falcon (EDR, policies, response workflows)
• Next-generation SIEM platforms (e.g., Splunk, Chronicle, Elastic, Falcon LogScale)
• Microsoft Entra ID (Azure AD) and identity migrations
• Intune endpoint management across Apple and Windows devices
• Microsoft 365 & Slack Enterprise Grid administration
• Strong foundation in:
• DNS, SaaS environments, and enterprise IT operations
• Large-scale migrations and system integrations

Experience

• 10+ years in IT operations, infrastructure, or systems engineering
• 5+ years managing IT teams (people leadership required)
• Experience supporting 200+ user environments across multiple locations
• Proven experience in mergers, acquisitions, or major IT consolidations

Leadership Traits

• Service-first mindset with strong accountability
• Hands-on, no-ego approach to leadership
• Clear communicator with both technical and non-technical stakeholders
• Comfortable operating in ambiguity with a bias toward action

Additional Information

• Travel: Up to 10% annually for global team meetings and site visits
• Work Authorization: Must be a U.S. citizen or U.S. permanent resident (Green Card holder)

Compensation & Benefits

• Salary range: $220K–$260K, depending on experience
• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact In This Role

Excellent problem solving, decision-making and critical thinking skills.
Collaborative, a team player.
Excellent verbal and written communication skills.
Exhibits initiative, integrity and empathy.
Enjoy working with a diverse group of people in multiple regions.
Comfortable not knowing answers, but resourceful and able to resolve issues.
Self-starter; comfortable with ambiguity, asking questions and constantly learning.
Customer service mentality; advocates for another person's point of view.
Methodical and thorough in written documentation and communication.
Culture oriented; wants to work with people rather than in isolation.

You will report to the Director of IT Engineering

What You’ll Be Doing

• Interface with Business Analysts and Stakeholders to understand & clarify requirements
• Develop technical design for solutions Development
  
• Implement high quality, scalable solutions following best practices, including configuration and code.
  
• Deploy solutions and code using automated deployment tools
  
• Take ownership of technical deliverables, ensure that quality work is completed, fully tested, delivered on time.
  
• Conduct code reviews, optimization, and refactoring to minimize technical debt within Salesforce implementations.
  
• Collaborate with cross-functional teams to integrate Salesforce with other systems and platforms, ensuring seamless data flow and system interoperability.
  
• Identify opportunities for process improvements, mentor and support other developers/team members as needed.
  
• Stay updated on new Salesforce features and functionalities and provide recommendations for process improvements.

Desired Traits

• 5-6 years of experience in Salesforce development
  
• Proven experience in developing Salesforce solutions with a deep understanding of Apex, Visualforce, Lightning Web Components, and Salesforce APIs.
  
• Have worked in Salesforce CPQ, Sales/Manufacturing Cloud, Case Management
  
• Experienced in designing and implementing custom solutions that align with business needs.
  
• Strong knowledge of Salesforce data modeling, reporting, and database design.
  
• Demonstrated experience in building and maintaining integrations between Salesforce and external applications.
  
• Strong unit testing, functional testing and debugging skills
  
• Strong understanding of best practices
  
• Active Salesforce Certifications are desirable.
  
• Experience in Mulesoft is a plus
  
• Excellent communication skills and the ability to translate complex technical requirements into actionable solutions.

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
 At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Director of IT

Location: Schaumburg, IL (Onsite)

We are seeking a Director of IT to lead technology operations for our newly combined organization. This is a hands-on leadership role with two complementary mandates:

1. Complete a time-bound integration effort over the next 8–12 months, and

2. Build and run the IT function that will support the business long-term.

You will lead a globally distributed team of ~14 IT professionals across the U.S., India, China, and Mexico, and serve as the primary point of accountability for how effectively technology supports the organization day to day.

This role requires someone who can operate at both a technical and leadership level—capable of configuring systems, troubleshooting issues, and making architectural decisions, while also building a scalable, high-performing IT organization.

Key Responsibilities

IT Operations & Service Delivery

• Own day-to-day technology operations, ensuring business-critical systems are available, performant, and well-supported

• Establish and maintain service-level expectations and support workflows

• Build a unified IT support model across both legacy organizations

• Proactively monitor system health and resolve issues before they impact users

• Define and manage incident response processes, including severity levels, escalation paths, and communication protocols

Integration Leadership (8–12 Months)

You will take ownership of the remaining integration work, including:

• Identity consolidation into Microsoft Entra ID

• Migration from Google Workspace to Microsoft 365

• Okta decommissioning and application refederation

• CrowdStrike Falcon deployment across all endpoints

• Implementation of a next-generation SIEM platform

• Domain consolidation and rebranding support

You will be accountable for timeline, execution quality, and business continuity throughout this process.

Identity & Access Management

• Own and operate the Entra ID environment, including conditional access, MFA, administrative units, and dynamic groups

• Maintain SSO and SCIM provisioning across SaaS platforms

• Lead migration of applications from Okta to Entra ID

• Conduct access reviews and enforce least-privilege principles

Endpoint & Device Management

• Manage Microsoft Intune across macOS, iOS, and Windows devices

• Own device compliance policies, configuration profiles, and application deployment

• Maintain Apple Business Manager integration and lifecycle management

• Standardize device configurations across the combined environment

Security Operations

• Own CrowdStrike Falcon, including prevention policies, host groups, workflows, and incident response

• Operate and mature a next-generation SIEM, including:

  • Data ingestion and connector configuration

  • Detection rule development and tuning

  • Threat hunting and reporting workflows

• Oversee integration between endpoint telemetry and SIEM

• Manage incident response processes and third-party SOC relationships

• Help define the long-term security operations strategy

Collaboration & Productivity Platforms

• Administer Slack Enterprise Grid, including workspace structure, integrations, and retention policies

• Manage Teams and/or Zoom for internal and external collaboration

• Administer the Microsoft 365 environment (Exchange Online, SharePoint, OneDrive)

• Maintain limited Google Workspace environments where required

Team Leadership

• Lead and develop a global IT team, establishing unified processes and operating rhythms

• Build a collaborative culture across both legacy organizations

• Identify skill gaps and hiring needs as the environment stabilizes

• Mentor team members and develop future leaders

• Foster a service-oriented mindset focused on responsiveness and follow-through

Vendor & Budget Management

• Own vendor relationships across Microsoft, CrowdStrike, Slack, SIEM providers, and others

• Manage and optimize the IT budget, including license rationalization and cost control

• Lead contract negotiations and renewals

• Provide visibility into IT spend and cost drivers

Qualifications & Experience

Required Technical Expertise

• CrowdStrike Falcon (EDR, prevention policies, workflows, telemetry)

• Next-generation SIEM platforms (Splunk, Chronicle, LogScale, Elastic, or similar)

• Microsoft Entra ID / Azure AD (SSO, MFA, federation, SCIM)

• Microsoft Intune (macOS, iOS, Windows device management)

• Microsoft 365 (Exchange, SharePoint, OneDrive)

• Slack Enterprise Grid administration

• Strong understanding of DNS (MX, SPF, DKIM, DMARC) and SaaS environments

Experience

• 10+ years in IT operations, infrastructure, or systems engineering

• 5+ years leading IT teams

• Experience supporting 200+ users across multiple locations

• Proven experience with M&A, integration, or environment consolidation

• Track record of balancing hands-on work with leadership responsibilities

Leadership Traits

• Service-first mindset with a focus on enabling business productivity

• Hands-on approach to both technical and operational challenges

• Ability to navigate ambiguity and drive progress

• Strong communication skills with technical and non-technical stakeholders

• Willingness to engage in both strategic and day-to-day work

Compensation

• Salary Range: $190,000 – $230,000 per year, depending on experience

Additional Information

• Location: Onsite in Schaumburg, IL

• Travel: Up to 10% globally

• Work Authorization: Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder)

Why This Role

This position plays a central role in completing a critical integration and establishing a long-term IT function that supports the organization at scale. You will have direct influence on systems, processes, and team structure that impact the entire business.