Diligent Corporation
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Business Development Representative I (French speaking)
Share this job
Position Overview:
The Diligent Business Development Representative I (BDR I) plays an instrumental role in the direct growth of Diligent by seeking new business opportunities through prospecting and engaging with potential clients. The BDR I is expected to build new outbound pipeline and generate interest as a brand ambassador for the Diligent products. A BDR I should demonstrate conversational excellence and in-depth product knowledge to achieve outbound targets.
This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business becoming an expert in corporate software sales. This position will concentrate on the France and Benelux regions.
Key Responsibilities
- Demonstrate expertise at using lead generation tools to routinely extract contacts and create accurate and targeted lists of prospects (Cold calling, LinkedIn, Outreach, Sales Force, ZoomInfo, etc).
- Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects.
- Utilise smart, targeted questions to speak knowledgeably to qualify the right decisions makers.
- Skillfully build interest and influence opportunities with new prospects.
- Coordinate meetings/demonstrations on account executive’s calendar and log activities in CRM.
- Meet or exceed targets & key performance indicators (KPIs) as determined by the business.
- Ability to assist others with viable techniques to drive overall team performance.
- Other duties may be requested in accordance with business need.
Required Experience/Skills
- A strong passion for working in a sales-focused, target-driven environment.
- Solid understanding of the sales process, including marketing, prospecting, cold calling, and managing the sales cycle.
- Proven ability to effectively communicate the product’s unique value proposition and quickly gain in-depth product knowledge.
- Exceptional communication skills, with a track record of engaging and influencing senior-level executives.
- Excellent verbal and written presentation skills, with the ability to deliver clear and persuasive messages.
- High energy, with a positive and can-do attitude that drives success.
- Proficient in French language.
Preferred Skills:
- Experience in SaaS sales Experience building strong stakeholder relationships at c-suite level.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Renewals Team Lead
Share this job
Position Overview
The Renewals Team Lead is an integral part of the Revenue Operations team, overseeing the comprehensive order-to-cash process, including subsequent renewals. Situated within the Accounting department, a key component of the CFO organization at Diligent, the Renewals Team Lead holds a pivotal position responsible for the operational aspects of global renewals. This entails ensuring timely and accurate setup of renewal invoices in accordance with contractual agreements.
The role is highly visible and involves close collaboration with commercial teams to facilitate seamless communication with customers, meeting their evolving needs with a strong customer-centric focus. Reporting to the Senior Manager, Deal Desk, this role significantly impacts Diligent's revenue recognition and accounts receivable processes, with active involvement in the integration of acquired companies. The Renewals Team Lead will also lead and manage a team of Renewals Specialists.
Key Responsibilities
- Assist the Senior Manager, Deal Desk in operationalizing the company strategy for price increases
- Ensure global process is being followed for every product
- Oversee that renewals are being setup for on-time invoicing per individual contracts
- Partner with the commercial org regarding any renewal time changes
- Work closely with the Senior Manager, Deal Desk to help automate our processes
- Maintain a thorough understanding of Diligent products and services
- Strong understanding of the Diligent structure in order to partner with internal teams appropriately
- Support on the integration of acquired companies
- Apply best practices to renewals management
- Manage and train a team of Renewals Specialists
- Strong understanding of automated contracting system
Required Experience/Skills:
- 3+ or more years of experience in renewals or similar roles
- 1+ or more years of people management experience
- Must have strong attention to detail
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Ability to multi-task and work in a fast-paced and demanding global environment.
- Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
- Superior organization and prioritization skills
- Ability to perform under pressure and meet tight deadlines
- Strong communication skills, both verbal and written
Preferred Experience/Skills:
- DocuSign CLM or similar contracting experience preferred
#LI-SM1
#LI-Hybrid
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Sales Systems Analyst
Share this job
a
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Commercial Content Enablement Specialist (12 month Fixed-Term Contract)
Share this job
Position Overview:
We’re hiring a Commercial Content & Enablement Specialist (12 month Fixed-Term Contract) to join our Galway team. This is a hands-on, highly creative role that works best in person at least three days a week, partnering closely with Commercial, Enablement, Product Marketing, and Sales Leadership.
This person owns the lifecycle of commercial-facing content. From initial concept to final asset. From quick turn battlecards to fully built commercial plays inside our LMS. It’s structured and scrappy at the same time. You’ll design, build, refine, and evolve the assets our commercial teams rely on every day.
And just as importantly, you’ll actively explore how AI can accelerate, automate, and elevate that work. We are not looking for someone who simply builds slides. We are looking for someone who thinks in systems, leverages AI intentionally, and continuously improves how content gets created and maintained.
Key Responsibilities:
- Content ownership: Act as the central owner for commercial enablement assets, ensuring accuracy, consistency, and alignment with sales strategy.
- Commercial play development: Build structured commercial plays within our LMS (e.g., Thought Industries), including talk tracks, value messaging, objection handling, and supporting materials.
- Battlecards & competitive tools: Design and maintain clear, concise battlecards that arm sellers with competitive differentiation and positioning guidance.
- Presentation development: Create high-impact presentation decks tailored for commercial use cases, including customer-facing and internal enablement materials.
- Knowledge hub management: Build and maintain Workiva information pages or internal content hubs, ensuring content is intuitive, accessible, and current.
- eLearning development: Design and build engaging eLearning modules using various authoring tools. Continuously refine content for clarity, adoption, and retention.
- Visual asset creation: Edit and create images, videos diagrams, and visual aids to support storytelling and learning outcomes.
- AI integration & experimentation: Proactively explore and implement AI tools to streamline content creation, automate repetitive workflows, generate first drafts, summarize insights, and improve personalization at scale.
- Process optimization: Identify opportunities to standardize templates, reduce duplication, and automate asset updates.
- Stakeholder partnership: Collaborate closely with Commercial, Product Marketing, and Sales Leaders to translate strategy into practical, usable content.
- Content governance: Maintain version control, update cycles, and quality standards across all commercial-facing assets.
- Measurement & iteration: Gather feedback from end users and iterate content to increase usability, engagement, and impact.
- Event support: Develop materials for key company events, including Sales Kick-Off (SKO) and regional commercial meetings.
Required Experience/Skills:
- 2+ years in content development, sales enablement, instructional design, marketing, or a related field in a high-growth environment
- Demonstrated experience building commercial assets such as plays, battlecards, decks, or eLearning programs
- Hands-on experience with LMS platforms and eLearning authoring tools
- Strong visual and content design skills, with the ability to simplify complex information
- Experience using AI tools in a practical, workflow-oriented way. Not just experimenting, but applying them to increase speed, quality, and scalability
- Strong project management skills with the ability to manage multiple workstreams simultaneously
- Comfortable working cross-functionally and managing stakeholder input
- Excellent written and verbal communication skills
- Detail-oriented, structured, and proactive in identifying gaps
#LI-SR1
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Customer Success Manager (French-speaking)
Share this job
Here’s a summary of the role:
Diligent is seeking a Customer Success Manager (French-speaking) to join our growing Customer Success team, partnering with a portfolio of key accounts to drive product adoption, retention, and long-term customer value across our GRC platform.
This is a role for someone who thrives on building strong relationships and delivering measurable impact, with a hands-on approach to customer engagement.
At Diligent, our Customer Success Managers are at the heart of how our clients realise value from our platform. You’ll own a portfolio of accounts, build trusted relationships, and play a key role in shaping customer outcomes across France, Belgium, and Luxembourg. If you’re passionate about helping customers succeed, thrive on collaboration, and enjoy turning insight into action, this is your opportunity to make a measurable difference in a fast-growing global SaaS company.
This role operates on a hybrid model, with 50% office-based work required.
Regrettably we are unable to provide visa sponsorship, so you must be eligible to work in the location you reside.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Managing a portfolio of client accounts, acting as the main point of contact for day-to-day coordination
- Running regular strategic review meetings with clients to discuss usage, goals, strategy and overall satisfaction
- Monitoring product adoption and usage data to identify risks or growth opportunities and drive client engagement
- Increase overall client health and satisfaction with Diligent
- Proactively engaging with customers to drive success and value realisation, identifying retention risks, and developing mitigation strategies
- Reaching out to clients to drive engagement and ensure they’re getting value from the platform
- Driving renewals by maintaining strong relationships and demonstrating ROI
- Identifying and qualifying upsell and expansion opportunities, working closely with Sales to ensure they are effectively progressed
- Coordinating with internal teams (implementation, support, product, sales) to resolve issues and improve the customer experience
- Acting as the “voice of the customer” internally, sharing feedback to improve products and services
- Handling any challenges or escalations, ensuring issues are resolved quickly and professionally
These are the essentials you’ll need to get an interview:
- 3-5 years of experience in a client facing role managing accounts
- Some experience in sales CRM applications such as Salesforce
- Experience with the Microsoft Office suite, particularly Excel
- Fluency in both French and English (written and verbal) is required
- Willingness to travel to client sites
Behavioural Skills:
- Build and maintain strong direct client relationships with key stakeholders & retain those relationships
- Excellent communication and presentation skills, with the ability to manage multiple stakeholders
- High level of resilience and a positive attitude when faced with adversity
- Demonstrates curiosity about technology and AI, with a solutions-focused approach
- Strong problem-solving ability, with a natural curiosity around the client’s business needs
It would be great if you had these to, but we’ll support you if you don’t:
- Prior experience in SaaS or GRC is advantageous
- Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms
#LI-SK2
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Customer Support Specialist (+French Speaking)
Share this job
Position Overview:
Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in London. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French.
Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
- Accurately process and record call transactions using a computer and designated CRM software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.
Required Experience/Skills
- Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
- Exceptional written and verbal communication skills in English are required, and advanced to fluent level in French.
- Working knowledge of Windows OS
- Proven problem-solving skills and technical aptitude
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast-moving environment
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Customer Marketing Intern
Share this job
Position Overview
The Customer Marketing Intern (CMI) is a self-motivated team member, responsible for supporting customer marketing and engagement activities within the Mission Driven Organization (MDO) Business Unit (BU).
The CMI will work closely with the Senior Customer Marketing Specialist to deliver impactful customer engagement opportunities that leverage customer relationships for marketing initiatives and help to drive expansion sales pipeline. At the end of the internship, the CMI will present a summary project to marketing and commercial leaders.
Key Responsibilities
- Support the process of identifying, creating and publishing positive customer stories
- Develop a library of customer reference accounts and contacts to support sales and marketing needs
- Support positive customer interactions and engagement via review sites and social media accounts
- Assist with planning customer focus groups and advisory panels in collaboration with Product Marketing and Customer Marketing owners
- Collaborate with Product, Product Marketing and Customer Success to deliver quarterly product webinars for existing customers
- Develop and execute marketing campaigns to support customer upsell and cross-sell activities
Required Experience/Skills:
- Currently pursuing a Bachelors degree in Marketing, Communication or related field
- Ability to work both independently, seek guidance as needed, and work within a global team across time zones
- Good communication skills (both written and verbal)
- Strong planning, organization and project management skills
- Ability to think critically, detail-oriented and has a growth mindset to deliver successful results
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Business Development Representative I
Share this job
Position Overview:
The Diligent Business Development Representative I (BDR I) plays an instrumental role in the direct growth of Diligent by seeking new business opportunities through prospecting and engaging with potential clients. The BDR I is expected to build new outbound pipeline and generate interest as a brand ambassador for the Diligent products. A BDR I should demonstrate conversational excellence and in-depth product knowledge to achieve outbound targets.
This is an exciting opportunity to join a market leading and rapidly growing business, highly focused on achieving goals and delivering results. The role offers an excellent basic and competitive commission structure, with high achievers given the opportunity to progress within the business becoming an expert in corporate software sales.
Key Responsibilities
- Demonstrate expertise at using lead generation tools to routinely extract contacts and create accurate and targeted lists of prospects (Cold calling, LinkedIn, Outreach, Sales Force, ZoomInfo, etc).
- Conduct sales development best practices through email, phone, and social activities using the various software tools to connect with new prospects.
- Utilise smart, targeted questions to speak knowledgeably to qualify the right decisions makers.
- Skillfully build interest and influence opportunities with new prospects.
- Coordinate meetings/demonstrations on account executive’s calendar and log activities in CRM.
- Meet or exceed targets & key performance indicators (KPIs) as determined by the business.
- Ability to assist others with viable techniques to drive overall team performance.
- Other duties may be requested in accordance with business need.
Required Experience/Skills
- Arabic language proficiency is preferred.
- A strong passion for working in a sales-focused, target-driven environment.
- Solid understanding of the sales process, including marketing, prospecting, cold calling, and managing the sales cycle.
- Proven ability to effectively communicate the product’s unique value proposition and quickly gain in-depth product knowledge.
- Exceptional communication skills, with a track record of engaging and influencing senior-level executives.
- Excellent verbal and written presentation skills, with the ability to deliver clear and persuasive messages.
- High energy, with a positive and can-do attitude that drives success.
Preferred Skills:
- Experience in SaaS sales Experience building strong stakeholder relationships at c-suite level.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Customer Support Specialist (+French Speaking)
Share this job
Position Overview:
Due to phenomenal growth, we are seeking a Customer Support Specialists to join our team in Galway. The Customer Support Specialist will handle Tier I support and client relationships by answering Support calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. We are looking for someone with exceptional written and verbal communication skills in English, and advanced to fluent level in French.
Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff and users.
The primary attribute we are looking for is excellent customer service with superb communication skills who has a passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best customer service possible and the self-confidence to work with senior executives across the globe.
Key Responsibilities
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical and software issues involving internet connectivity, login problems and more
- Identify and escalate priority issues per Client specification - Redirecting problems to appropriate resource
- Accurately process and record call transactions using a computer and designated CRM software
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business, researching solutions using available resources.
Required Experience/Skills
- Experience of phone-based Software Application/Technical Support or call centre experience supporting end users
- Exceptional written and verbal communication skills in English are required, and advanced to fluent level in French.
- Working knowledge of Windows OS
- Proven problem-solving skills and technical aptitude
- Superb communication and customer handling skills
- Ability to think on your feet in a highly demanding and fast-moving environment
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Content Strategy Manager
Share this job
Here’s a summary of the role:
You’re a content strategist who thinks in funnels, performance, and outcomes, not just assets. You know how to turn campaign priorities into high impact content that shows up in the right channel, for the right audience, at the right moment. In this role, you’ll own end-to-end content execution across the funnel for our mission-driven organization (MDO) audiences — planning, creating, optimizing, and refreshing content using AI powered workflows, performance data, and sharp editorial judgment. You’ll partner closely with product marketing, demand generation, field marketing, and enablement, using AI to accelerate research, drafting, personalization, repurposing, and analysis, all without sacrificing quality or voice. If you bring 5+ years of B2B SaaS content experience, strong writing and editing skills, hands on use of AI in content marketing, and a track record of managing multiple stakeholders while delivering content that performs, this is a role where your work won’t just ship. It will scale.
Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Own end-to-end, AI-first execution of MDO and other marketing content across the funnel, including net-new creation and ongoing refresh of existing assets based on performance and business needs.
- Translate MDO and marketing priorities and campaigns into clear, actionable content plans aligned to messaging and funnel stages.
- Partner with MDO Marketing and cross-functional teams to develop activation strategies, including repurposing plans, channel alignment, and field enablement.
- Use AI intentionally to accelerate research, drafting, personalization, repurposing, and performance analysis, while maintaining editorial quality, brand voice, and governance.
- Manage content intake, briefs, timelines, reviews, and stakeholder alignment through Diligent’s agentic AI campaign workflow to improve speed, consistency, and reusability.
- Analyze content performance and qualitative feedback to recommend what to create, optimize, retire, or scale next.
- Serve as a cross-functional connector between Content, Product Marketing, Demand Gen, Field Marketing, Sales, Enablement, Design, and Comms.
These are the essentials you’ll need to get an interview:
- 5+ years of experience in content marketing, solutions marketing, product marketing or related field, ideally within B2B SaaS.
- Proven ownership of content across the funnel (not just blog production), including campaign content, thought leadership, enablement, and performance-based refreshes.
- Experience with end-to-end content production, including web publishing, image management, and SEO best practices.
- Hands-on, practical use of AI tools in content workflows (e.g., research, drafting, repurposing, personalization, workflow automation and/or analysis).
- Strong writing and editing skills, with the ability to adapt tone, format, and depth by audience and channel.
- Comfort working with data, performance metrics, and stakeholder feedback to guide content decisions.
- Experience supporting demand generation, field marketing, and sales enablement through content, with strong cross-functional collaboration skills and the ability to manage multiple projects and stakeholders in parallel.
It would be great if you had these to, but we’ll support you if you don’t:
- Experience contributing to the planning, execution, and delivery of integrated marketing campaigns.
- Hands on experience building, configuring or refining basic AI agents.
- B2B SaaS experience with enterprise or complex solutions.
- Public sector or nonprofit content experience a plus
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Marketing Intern
Share this job
Position Overview:
As a Brand Marketing Intern based in Galway, you’ll play a key role in supporting Diligent’s local brand presence and employee experience, with a special focus on our partnership with the Galway International Arts Festival (GIAF). You’ll help bring this flagship cultural partnership to life through content creation and storytelling — from behind-the-scenes moments and on-site footage to short videos and employee reactions — ensuring the festival experience connects back to our people, culture, and brand.
You’ll also contribute ideas for employee engagement, brand visibility at the festival venue, and creative campaigns that reflect Diligent’s values. Working closely with the Senior Brand Manager and cross-functional teams, you’ll gain hands-on exposure to partnership collaboration, event support, and employer brand marketing in a fast-paced, highly collaborative environment.
Key Responsibilities
- Support the Senior Brand Manager (Galway) on internal communications, events, and creative brand initiatives.
- Assist in planning and delivering culture-building events that reflect Diligent’s values and strengthen employee connection.
- Contribute to content creation, messaging, and internal campaigns that enhance the overall employee experience.
- Help bring the Diligent brand to life through local partnerships, including Galway United and the Galway International Arts Festival.
- Gain hands-on experience across brand strategy, storytelling, and employer brand activation in a fast-paced, collaborative environment.
Required Experience/Skills
- Pursuing a degree in Marketing, Communications, Media, Business, or a related field.
- Strong written and verbal communication skills, with high attention to detail and creative thinking.
- Organised and proactive, able to manage multiple tasks and work effectively in a team-oriented, cross-functional environment.
- Comfortable using Canva and CapCut (or similar tools), with a demonstrated interest in branding, marketing, or storytelling (coursework, side projects, content creation).
- Previous involvement in university societies, volunteer work, event planning, community engagement, social media, or campus ambassadorship is a plus.
- Based in or near Galway and excited to bring enthusiasm, curiosity, and a proactive, hands-on approach to an on-site role.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Intern - Enablement
Share this job
Position Overview:
In this AI-focused GTM Enablement internship, you’ll work on real projects that directly impact how our global revenue teams operate. Your primary focus will be designing and building an internal AI-powered localization agent that helps teams around the world quickly adapt Commercial Plays and sales materials into multiple languages. You’ll partner closely with our AI mentor to shape prompts, workflow logic, and document standards, then test your agent with users and iterate based on feedback—ultimately shipping a tool that will be used globally. You’ll also develop an AI-assisted reporting workflow that turns session attendance and feedback into clear insights, trends, and “key takeaway” summaries that business leaders can easily consume and use.
Alongside these AI projects, you’ll gain hands-on experience in the day-to-day operations of a global SaaS go‑to‑market organization. You’ll support our GTM Enablement team with essential coordination and administrative tasks—such as scheduling enablement sessions, managing calendars, and keeping communications organized—while also helping maintain and improve our internal resource libraries (playbooks, FAQs, pitch decks, and more). This combination of strategic AI work and practical enablement support gives you a unique, end‑to‑end view of how product positioning, sales enablement, and performance measurement come together to drive commercial success.
Key Responsibilities
- Support the development and delivery of enablement programs, resources, and training for GTM teams (Sales, Marketing, Customer Success, and Partners).
- Coordinate and execute enablement sessions (virtual and in-person), including managing attendee registration, communications, follow‑ups, and feedback surveys.
- Assist with core administrative support such as scheduling, calendar coordination, and general operational tasks to keep programs running smoothly.
- Lead and support AI‑focused projects that enhance automation and scalability across GTM Enablement workflows.
- Participate in special projects related to product launches, GTM strategy, and process optimization.
Required Experience/Skills
- Tech‑savvy, curious, and comfortable experimenting with AI tools, automation platforms, or workflow builders.
- A strong communicator with excellent collaboration, organization, and attention to detail.
- Analytical, proactive, and eager to solve problems creatively.
- Able to work independently, manage multiple tasks, and operate confidently in a dynamic, fast‑paced environment.
- Prior exposure to AI (e.g., coursework, personal projects, or hands-on use of tools like GPT, Copilot, or other automation solutions) is a strong plus - but not required.
Preferred Experience/Skills
- Prior exposure to AI (e.g., coursework, personal projects, or hands-on use of tools like GPT, Copilot, or other automation solutions) is a strong plus - but not required.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
GTMR Intern
Share this job
Position Overview:
This internship offers a unique opportunity for you to own and improve the partner enablement experience at Diligent. Working at the intersection of operations, enablement, and applied AI, you will coordinate end-to-end partner certification experiences, ensure partners can easily access and use the latest enablement and go-to-market content, and support the operational backbone of our partner programs. By managing logistics, communications, and feedback loops, you will help deliver timely, organized certification journeys and clear, consistent outcomes for partners—directly impacting partner readiness and effectiveness.
In addition, you will explore and support AI-enabled enhancements to streamline certification workflows, localize content, and improve the overall learner experience. You will research and test AI-driven solutions, validate systems before partner launch, and recommend process improvements that reduce manual effort for the enablement team. Alongside this, you will contribute to broader partner program and enablement operations, including internal updates, engagement tracking, and coordination for partner-facing teams—ideal if you think in systems, love simplifying complexity, and want hands-on experience in enablement, partner programs, and real-world AI applications.
Key Responsibilities
- AI & Process Improvement: Contribute to the implementation and experimentation of AI capabilities within Academy to automate certification submissions, improve content navigation, and personalize the learner experience. Assist in identifying, prototyping, and testing AI-driven solutions (e.g., workflow automation, intelligent tagging, chat-based support, or personalized recommendations) to improve efficiency and partner engagement.
- Partner Program Support: Assist with the administration and coordination of partner enablement initiatives, including certifications and ongoing training for external partners. Support the use of AI tools to streamline partner communications, onboarding, and training workflows.
- Certification Coordination: Track, process, and report on partner certification results. Support the maintenance of accurate certification records in dashboards and help implement workflow improvements, including AI-assisted validation, reporting, and visibility enhancements.
- Content Access & Experience: Ensure partners have timely access to solution content and resources. Consolidate assets from multiple sources and support monthly update communications. Explore AI-based content organization, summarization, and recommendation approaches to improve relevance for partners.
- Continuous Improvement: Gather feedback from partners and internal teams to identify opportunities for process optimization and learner experience enhancements. Analyze trends and insights using AI or automation tools, and propose improvements that reduce manual effort and improve scalability.
- Cross-Functional Collaboration: Work closely with Enablement, Partner Operations, and Product teams to support key initiatives. Communicate findings, recommendations, and AI-driven improvement ideas to ensure alignment with business goals.
Required Experience/Skills
- Analytical and process-oriented: Skilled at identifying inefficiencies, working with data/dashboards, and documenting processes to propose scalable improvements.
- AI and automation mindset: Curious about applying AI to real business problems, with hands-on experience using tools like ChatGPT, copilots, or no/low-code automation.
- Strong communicator and collaborator: Clear written and verbal communication; comfortable coordinating across teams and turning feedback into actionable insights.
- Execution-focused and accountable: Proactive, detail-oriented, and reliable, with strong follow-through on tasks such as tracking certifications and updating content while managing multiple workstreams.
- Customer- and partner-centric: Consistently considers the needs of internal and external stakeholders in decision-making and execution.
Preferred Experience/Skills
- Fluency in Spanish or Portuguese a plus.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation
Senior Field Marketing Manager (12-Month Fixed Term Contract)
Share this job
Position Overview
The Senior Field Marketing Manager (12-month Fixed Term Contract) is responsible for planning and executing integrated field marketing programs that drive pipeline and bookings for the UK & Ireland region (with a focus on Strategic and Enterprise segments).
They act as a target account strategist and key partner to Sales, translating GTM priorities into regional campaigns, ABX motions, and events that generate demand, accelerate active opportunities, and support customer expansion.
This role requires a mix of strategic planning, hands on execution, and data driven optimization, working closely with Sales, SDR/BDR, Demand Generation, Content, and Product/Solutions Marketing.
Key Responsibilities
- Pipeline generation & acceleration
- Own regional pipeline and opportunity targets for defined segments (e.g., UKI Strategic/Enterprise) in partnership with Sales leadership.
- Design and execute integrated campaigns (email, events, webinars, direct mail, paid channels via central teams) mapped to the full buyer journey – from awareness to closedwon.
- Run ABX programs for top TAL accounts, aligning outreach, content, and events to buying committees and intent signals.
- Build programmes to reengage stalled MQLs and opportunities, improving MQL → Opp → Bookings conversion.
- Field programs & events
- Plan and deliver a regional field calendar of:
- Diligenthosted events (roundtables, workshops, executive breakfasts, user groups).
- Strategic third party events (trade shows, conferences, associations).
- Webinars and virtual experiences tied to priority plays and product launches.
- Own the end to end event lifecycle:
- Briefing, promotion, registrations, onsite execution, lead capture, and post-event followup.
- Partner with Sales and SDR/BDR leaders to ensure strong attendance, high quality meetings, and structured followup that converts into opportunities and bookings.
- Plan and deliver a regional field calendar of:
- GTM alignment & stakeholder management
- Work as a trusted advisor to Sales leaders in-region:
- Co-build target account lists and territory plans.
- Align on plays, messaging, and coverage across segments and industries.
- Collaborate with Product/Solutions Marketing to localise and land global narratives, sales plays, and thought leadership in the region.
- Partner with Demand Generation and Digital to secure digital air cover (email nurtures, content syndication, paid media, retargeting) for field programs and ABX motions.
- Work as a trusted advisor to Sales leaders in-region:
- Budget management & ROI
- Own and manage the regional field marketing budget for assigned segments/territories:
- Build business cases for major investments.
- Track spend vs. plan at activity and quarter level.
- Measure and report on program performance:
- MQLs, opportunities, pipeline, bookings, and influence.
- Event and campaign ROI, with clear recommendations on what to scale, optimise, or stop.
- Own and manage the regional field marketing budget for assigned segments/territories:
- Data, process & martech
- Use Salesforce and the marketing tech stack (e.g., Marketo/marketing automation, 6sense/intent, Outreach, Gong, ZoomInfo) to:
- Build and track campaigns.
- Monitor account engagement and signals.
- Support SDR/BDR sequencing and followup.
- Ensure clean campaign setup and lead routing, working with Marketing Operations to maintain reporting accuracy.
- Contribute to field marketing process improvements (playbooks, templates, reporting standards, post-event debriefs) across the broader team.
- Use Salesforce and the marketing tech stack (e.g., Marketo/marketing automation, 6sense/intent, Outreach, Gong, ZoomInfo) to:
Required Experience/Skills
- 5+ years of B2B marketing experience, with at least 3+ years in field, ABM, or regional marketing roles.
- Bachelor’s degree in Marketing, Business, Communications, or related field, or equivalent experience.
- Proven track record of:
- Planning and executing integrated field campaigns and events that drive pipeline and bookings.
- Partnering directly with Sales leadership to co-own targets and build regional plans.
- Strong understanding of B2B SaaS sales cycles and complex, multistakeholder buying journeys (ideally in governance, risk, compliance, or adjacent enterprise software).
- Experience with:
- CRM: Salesforce (or equivalent).
- Marketing automation: Marketo, HubSpot or similar.
- Familiarity with ABM/intent tools (e.g., 6sense) and sales engagement platforms (e.g., Outreach, Salesloft) is a plus.
- Ability to analyse performance data and convert insights into clear actions and recommendations.
- Excellent project management and organisational skills; comfortable running multiple programs simultaneously across regions, segments, and stakeholders.
- Strong written and verbal communication skills, including the ability to brief, influence, and present to Sales, Marketing, and leadership stakeholders.
- Collaborative, team player who thrives in a fast paced, matrixed environment.
- Willingness to travel within the UK & Ireland and occasionally within EMEA for events, customer meetings, and internal planning sessions.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Ready to apply?
Apply to Diligent Corporation