About the Team

The Platform Development organization powers Crunchyroll's core access and security platform. This platform includes authentication and authorization, notifications, and AI runtimes. It enables other teams to safely build fan-facing features on top of a stable, compliant, and leverageable foundation.

The team's mission is to provide reliable, secure fan access across devices and partners, integrate access services with data and compliance orchestration, and evolve notifications and AI inference into reusable platform capabilities that accelerate product and partner launches. We collaborate with product, data, security, client engineering, video, and service monetization teams to deliver seamless and secure experiences for millions of anime fans worldwide.

About the Role

As the Senior Manager, Platform Development, you will report to the VP of Platform Engineering. You will lead a team of software engineers building and operating the core services that govern how fans access Crunchyroll. These services include login, identity, authorization, partner authentication, compliance-aware account flows, notifications, and AI runtimes.

You will own the team's strategy and execution, guiding the decomposition of legacy authentication and IAM into clearer, safer platform services, stabilizing and evolving our notification stack toward a unified orchestration layer, and working with our data team to layer the foundations of a shared AI inference platform. You will lean on your engineering and leadership experience to raise the bar on architecture, reliability, security, and delivery, while hiring and developing a high-performing, inclusive team aligned to Crunchyroll's values.

We are considering applicants based in the San Francisco Bay Area.

Core Responsibilities

Team leadership and people management

• Lead, coach, and grow a team of software engineers, providing clear expectations, feedback, and career development aligned with Crunchyroll's engineering manager career ladder.
• Hire and onboard diverse talent, build an inclusive team culture, and set a high bar for engineering quality, ownership, and collaboration.

Domain ownership: access, notifications, and AI runtimes

• Own the roadmap and execution for Platform Development's core domains: authentication and identity, authorization, notifications, and AI runtimes, ensuring these services are reliable, secure, and easy for other teams to adopt.
• Partner with Data and security teams to integrate access services with compliance orchestration for GDPR/DSAR and age-assurance requirements, including data wipe/anonymization and age-based access controls in key markets.
• Define and maintain SLOs, on-call practices, and incident response workflows for your services, in partnership with SRE/DevOps and Engineering Operations.

Platform architecture and modernization

• Lead the decomposition of existing account-auth and IAM systems into well-bounded services (core auth, client policies, consent, risk/security), laying the groundwork for future capabilities like passkeys, social login, and targeted friction models.
• Guide the evolution of notifications from legacy systems toward a modern, observable Universal Notification Orchestrator, starting with critical flows such as OTP and security/compliance messaging.
• Collaborate with Data and AI/ML teams to define the vision and reference architecture for a shared AI inference platform, supporting multi-model serving, observability, and cost management for risk, security, and experience optimization use cases.

Cross-functional collaboration and stakeholder management

• Work closely with product management, program management, and partner teams to translate fan and business outcomes into a clear, prioritized roadmap for Platform Development.
• Partner with client, video, and partner engineering to improve authentication success, account linking flows, and time-to-first-play across distribution channels and devices.
• Communicate status, risks, and tradeoffs clearly to senior leadership, ensuring alignment on priorities and visible impact to fan experience, regulatory posture, and platform leverage.

Operational excellence and continuous improvement

• Ensure your team designs for observability, security, and operability, embedding testing, monitoring, alerting, and runbooks into all critical services.
• Use incident and operational data to drive learning and durable improvements, in partnership with SRE and Engineering Operations (RCA, standards, and best practices).
• Contribute to and adopt shared engineering practices across Platform Engineering, including multi-account AWS patterns, GitHub security, and self-service infrastructure and deployment workflows.

About You

We get excited about candidates, like you, because:

• You have 10+ years of experience building and operating cloud-native backend or platform services at scale, and 4+ years of experience managing engineering teams.
• You have deep experience with at least one major cloud provider (preferably AWS) and modern application architectures (microservices, event-driven systems), including APIs, queues, and data stores.
• You are proficient in one or more backend programming languages (such as TypeScript, Go, Java, or Python) and can meaningfully review designs and code with your team.
• You have led teams responsible for authentication, identity, authorization, notifications, or similar consumer access domains, with a strong understanding of security, fraud, and trust considerations.
• You are comfortable partnering on compliance and data protection topics (e.g., GDPR/DSAR, data retention, age assurance) and integrating technical systems with policy and regulatory requirements.
• You have experience working with or around AI/ML production systems—such as inference runtimes, model deployment, or ML-powered risk/scoring systems—or are eager to learn and partner closely with ML/AI teams in this area.
• You can synthesize complex tradeoffs for technical and non-technical audiences, and build trust across teams and time zones.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Role

We are seeking an experienced Senior Engineering Manager, Apple Core to lead the development and maintenance of the shared systems, tools, and pipelines that power our iOS, tvOS, and visionOS applications. This role is pivotal in driving the technical vision, roadmap, and operational excellence of our Apple platform infrastructure. You will lead an accomplished group of engineers focused on scalability, reliability, performance, and developer efficiency — enabling our feature teams to deliver best-in-class experiences to millions of users.

As the Senior Engineering Manager, Apple Core, you will mentor, inspire, and grow the team while ensuring we deliver robust, high-quality infrastructure that supports business goals and technical standards. You will have ownership over platform-wide systems, CI/CD pipelines, monitoring and alerting solutions, and developer tooling. You will be a key contributor to strategic technical decisions and will partner closely with engineering leadership to shape the future of our Apple ecosystem.

This is a hybrid position and we are considering applicants for the location(s) of Los Angeles, CA or San Francisco, CA. You will report to the Director of Engineering, Apple and Android Platforms.

Responsibilities

• Run the day-to-day operations of the infrastructure engineering team and manage agile ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead and mentor a team of engineers to adopt and maintain best practices, platform architecture standards, and scalable infrastructure solutions, fostering a collaborative work environment.
• Define and execute the roadmap for shared Apple platform infrastructure, ensuring alignment with business objectives and the needs of dependent feature teams.
• Work closely with stakeholders and cross-functional teams to gather requirements, prioritize improvements, and communicate project progress and operational updates.
• Manage project timelines, resource allocation, and budgeting to ensure delivery of infrastructure initiatives.
• Implement and maintain CI/CD pipelines, automated testing frameworks, and performance monitoring solutions to optimize development velocity and product stability.
• Drive operational excellence by managing system incidents, performing root cause analyses, and implementing long-term preventative measures.
• Monitor system performance, identify bottlenecks, and lead performance optimization efforts across the Apple platform stack.
• Conduct regular one-to-one meetings with team members to provide feedback, support career development, and maintain high team morale and productivity.
• Lead hiring and onboarding efforts to attract top infrastructure talent and expand the team's capabilities.

Key Qualifications

• Proven experience managing infrastructure or platform engineering teams, preferably in the Apple ecosystem (iOS, tvOS, visionOS).
• Strong technical background in CI/CD tooling (e.g., Jenkins, GitHub Actions, Bitrise, CircleCI) and automation best practices.
• Hands-on experience with build systems, dependency management, and artifact distribution for Apple platforms (e.g., Xcode Cloud, Fastlane, xcframeworks).
• Proficiency with monitoring and observability tools (e.g., Datadog, New Relic, Grafana, Prometheus) and alerting best practices.
• Deep understanding of performance profiling, crash reporting, and optimization strategies for Apple applications.
• Strong incident management skills, including root cause analysis and postmortem facilitation.
• A track record of mentoring and developing engineering talent.
• Exceptional communication skills for collaborating with technical and non-technical stakeholders.
• Familiarity with modern agile practices and a track record of delivering infrastructure initiatives on time and within budget.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About The Team

The Service Monetization team is responsible for building, maintaining, and securing systems that manage subscriptions for millions of Crunchyroll fans, generate bills and collect payments for Crunchyroll users around the world. We are directly tied to many streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day work includes building features for robust subscription management, customer incentives, integration with a variety of payment providers, fraud detection, and maintaining compliance of our systems. Our services enable millions of subscriptions and process millions of payments in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our fans and our business!

We are a diverse group of individuals. We represent the whole spectrum of enthusiasm for anime and have more interests outside the anime realm. Most of all, we are inclusive and welcome all. Come join us and be a part of an integral part of the Crunchyroll family.

This position is based in San Francisco. We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. 

A day in the life of our Software Engineering Manager, Memberships:

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Team

The Mobile Monetization team builds and maintains the subscription, payments, and promotional offer experiences across Crunchyroll's iOS and Android applications. Our mission is to deliver a seamless, reliable, and conversion-optimized monetization experience for our global audience — from the moment a fan starts a free trial to the moment they become a lifelong subscriber.

We own the full monetization surface across mobile platforms: subscriptions and plan management, StoreKit 2 and Google Play Billing, promotional and introductory offers, winback flows, cancel rescue, and free trials. Our work directly impacts Crunchyroll's revenue and fan retention at scale.

We embody Crunchyroll's collaborative spirit and work closely with product, finance, legal, and other platform teams to engineer scalable, compliant, and high-impact monetization solutions across all client platforms.

About the Role

We are seeking an experienced and results-oriented Senior Engineering Manager to lead our Mobile Monetization team. This role is pivotal in driving the technical vision, roadmap, and delivery of monetization features across iOS and Android.

You will lead a talented, cross-platform team of engineers and work cross-functionally with product managers, designers, finance, and legal stakeholders to deliver experiences that grow revenue and delight fans. As the Senior Engineering Manager, Mobile Monetization, you will mentor, inspire, and grow the team while ensuring that we deliver high-quality, performant, and scalable solutions that meet our users' needs and business goals. You will have ownership over the development process, team performance, and be a key contributor to strategic decisions.

This is a hybrid role based in San Francisco, working from our SF office three days a week on Tuesdays, Wednesdays, and Thursdays. In this role, you will report to the VP of Engineering, Fan Experiences.

What You'll Do

• Run the day-to-day operations of the engineering team and manage scrum ceremonies such as grooming, sprint planning, daily stand-ups, and retrospectives.
• Lead and mentor a cross-platform team of iOS and Android engineers to ensure the adoption of best practices, architectural standards, and scalability, fostering a collaborative and high-performance work environment.
• Own and drive the technical roadmap for mobile monetization — including subscriptions, StoreKit 2, Google Play Billing, promotional offers, winback, free trials, and plan management — aligning with business objectives and revenue goals.
• Define, track, and improve key monetization metrics including conversion rate, free trial activation, cancel rescue effectiveness, and churn — translating data into actionable roadmap decisions.
• Partner with product, data science, and growth teams to design, ship, and measure A/B tests and pricing experiments at consumer scale, using experimentation to continuously optimize the monetization funnel.
• Manage partner platform dependencies — including Apple and Google billing API changes, entitlement system updates, and platform policy changes — ensuring the team can respond rapidly without disrupting revenue flows.
• Ensure revenue-critical system health through robust monitoring, alerting, and incident response practices; lead root cause analyses for monetization-impacting outages and drive systemic prevention.
• Work closely with stakeholders and cross-functional teams (Product, Finance, Legal, Marketing) to understand requirements, gather feedback, and communicate project progress and status updates.
• Navigate compliance and regulatory requirements — including global privacy regulations, age assurance laws, regional pricing obligations, and app store policy changes — ensuring the monetization platform remains compliant without compromising delivery velocity.
• Manage project timelines, resource allocation, and budgeting to ensure timely and successful delivery of projects.
• Monitor team performance and productivity, identifying areas for improvement and implementing strategies to optimize efficiency.
• Conduct regular one-to-one meetings with team members to provide feedback, support their career development, and manage performance.
• Actively participate in hiring and onboarding processes to attract top talent and build a skilled, cross-platform engineering team.

About You

We get excited about candidates, like you, because...

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Minimum 8 years of experience building native mobile applications across iOS and/or Android.
• Proven experience managing and leading engineering teams, with at least 5+ years of direct people management experience.
• Deep understanding of mobile monetization systems — including StoreKit, StoreKit 2, Google Play Billing, subscription lifecycle management, promotional offers, and payment flows.
• Experience owning revenue-critical engineering domains where reliability, correctness, and compliance are non-negotiable — and where a bug in a payment flow is a fan who didn't become a subscriber.
• Demonstrated ability to define and drive a monetization technical roadmap in partnership with product, finance, and legal stakeholders, balancing near-term delivery with long-term platform investments.
• Track record of using data and experimentation to drive monetization outcomes — including owning funnels, conversion metrics, and A/B testing at consumer scale.
• Extensive knowledge of architecture and design patterns for building reliable, secure, and scalable mobile applications.
• Proficiency in Swift and/or Kotlin, with experience in modern iOS and Android frameworks and technologies.
• Excellent verbal, written communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders including Finance, Legal, and Marketing.
• Strong analytical and problem-solving abilities, with a keen attention to foresee long-term product goals and define a roadmap.

Bonus Points

• Experience with subscription management platforms or entitlement systems at scale.
• Familiarity with global payment compliance, tax handling, regional pricing strategies, or age assurance regulatory requirements.
• Experience managing engineering delivery across third-party platform dependencies — Apple, Google Play, Roku, PlayStation, or similar — with a track record of navigating partner constraints and policy changes.
• Background in designing or scaling offer management systems, including targeted promotions, introductory pricing, and winback campaigns.
• Experience with pricing experimentation or cohort analysis in a DTC subscription business.
• Familiarity with GDPR, COPPA, ATT, or other privacy and compliance frameworks as they apply to mobile monetization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of senior machine learning engineer, you will report to the director of data science and machine learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California.

In this Machine Learning Engineer role focused on Algorithm Development and End-to-End Production at our VOD streaming company, you will lead the creation and deployment of scalable ML models to detect account sharing fraud, drawing from user behavior data like geolocation, concurrent sessions, and device profiles. This position is essential for collaborating with data scientists, product analysts, and data engineers,  translating research prototypes into production systems that enhance detection accuracy while minimizing user disruption, aligning with proven strategies from streaming giants to boost subscriber growth.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. 

Core Areas of Responsibility

• Design and implement machine learning algorithms, including anomaly detection models, to identify unauthorized account sharing in real-time.
• Develop end-to-end ML pipelines for data preprocessing, model training, evaluation, and deployment using cloud platforms.
• Optimize models for performance, scalability, and efficiency to handle high-volume streaming data.
• Integrate ML solutions with existing systems via APIs and establish monitoring for model drift and retraining.
• Collaborate on A/B testing and iteration to refine algorithms based on feedback and evolving evasion tactics.

About You

• Experience: You bring 5+ years of hands-on experience in ML engineering, with a track record in fraud or anomaly detection systems, ideally in online, consumer facing products and services.
• Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or XGBoost, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks MLFlow, etc. Experience with cloud computing infra and tooling such as AWS/GCP.
• Cross-Functional Collaborations: Experienced in working with data scientists, engineers, and product teams to deploy models that support business goals like revenue optimization.
• Communication Skills: Strong ability to document technical processes and explain algorithm decisions to diverse stakeholders for seamless integration.
• Education Background: Possess a master's degree in computer science, machine learning, or a related quantitative field, with certifications in cloud ML being a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Statistics, or a related field.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Machine Learning Engineer for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in the Center for Data and Insights, working from Los Angeles or San Francisco area in California. You will lead the research, development, and test of advanced models, and work together with product and engineering partners to deliver tailored experiences for our fans across the anime ecosystem, including anime video recommendations, digital manga suggestions, merchandise personalization, anime-themed gaming, music, and more. This position will collaborate closely with scientists, engineers, product owners, to prototype innovative algorithms, evaluate their impact, and integrate them into production systems that drive user engagement, retention, discovery, and satisfaction.

We work a hybrid schedule, in-office three days a week; Tuesday, Wednesday, Thursday. This position can be based in our Los Angeles or San Francisco offices.

Core Areas of Responsibility

• Research, design, and implement machine learning algorithms for recommendation systems, including collaborative filtering, content-based models, and deep learning, and generative recommendation approaches to personalize content discoveries.
• Co-develop end-to-end ML pipelines for data ingestion, feature engineering, model training, evaluation, and deployment using scalable cloud platforms with engineers.
• Optimize models for accuracy, latency, and scalability to handle massive user interaction data from streaming and multi-platform, multi-domain experiences across the fandom.
• Integrate personalization solutions with other services, and implement monitoring for model performance, bias detection, and automated retraining.
• Collaborate on A/B testing, experimentation, and iterative improvements to refine recommendations based on user feedback and evolving content trends.

About You

We get excited about candidates, like you, because you have:

Experience: You bring 8+ years of hands-on experience in applied machine learning, with a proven track record in building recommendation systems or personalization engines, ideally in media, entertainment, or e-commerce platforms.

Technical Skills: Expert in Python and frameworks like TensorFlow, PyTorch, or Scikit-learn, with proficiency in MLOps tools such as MLflow, Docker, and cloud services like AWS SageMaker, Databricks, or similar. Experience with big data tools (e.g., Spark) and cloud infrastructure (e.g., AWS/GCP) for handling large-scale datasets.

Cross-Functional Collaborations: Experienced in partnering with data scientists and analysts, engineers, and product teams to deploy models that align with business objectives like increasing user retention and content consumption.

Communication Skills: Strong ability to document research findings, explain algorithmic choices, and present results to diverse stakeholders for effective adoption.

Educational Background: Graduate degree (MS or PhD) in Computer Science, Machine Learning, Statistics, or a related quantitative field, with publications or contributions in recommendation systems being a plus.

About the Team

Our team is composed of passionate Machine Learning Engineers and Data Scientists who have already made a significant impact across our product offerings, content strategy, and user engagement metrics. As we expand our scope, our team is poised to become the cornerstone of innovation and growth across various business verticals within the company. We are dedicated to leveraging advanced machine learning techniques to continue transforming how users interact with and enjoy our offering of video contents and all other services.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

At Crunchyroll, our Cloud Reliability team within the Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable. Cloud Reliability team members will engage directly with development teams on helping them become empowered and effective at delivering on our Infrastructure.

About the role

As a Staff DevOps Engineer within the Infrastructure Engineering team, you are essential in automating and scaling the systems and services that power our streaming platform. You will work with our DevOps team, delivery teams and lead projects related to infrastructure automation, scaling, CICD, driving them forward to completion and ensuring that the platform processes, automation and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery and architecture / infrastructure. You are expected to be highly collaborative working across teams to understand the needs, establish best practices and automate them whenever possible. You will also play a key role in partnering with our development teams and understanding their needs and assisting them in their journey.

You will report to the Senior Manager, Cloud Reliability - Infrastructure Engineering. We are considering applicants for our Los Angeles, CA or San Francisco, CA offices. We work a hybrid schedule, in-office 3 days a week.

About you

The ideal candidate for the Staff DevOps Engineer role has a strong background in DevOps, automation, infrastructure as code and enabling software engineers to deliver independently and safely at scale. You have experience in building and scaling high-availability systems, with a focus on operational excellence. This role involves leading and mentoring other engineers, collaborating with cross-functional teams, and continually improving our technology platform and infrastructure. Your ability to excel in a collaborative environment sets an example for fellow engineers, contributing to a culture of high quality and standards in all aspects of our work.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 12+ years of relevant experience in DevOps and infrastructure management.
• 8+ years working in production environments, combining DevOps and software engineering.
• 5+ years of experience managing containerized infrastructure in ECS or Kubernetes.
• Proficiency in automation, creating reusable patterns and solutions.
• Expertise in GitOps practices and CI/CD, including tools like GHA & CodeDeploy and infrastructure automation within CI/CD.
• 5+ years experience in AWS and its major services such as ECS, S3, SQS, Lambda, containerization, utilizing Infrastructure as Code (IaC) such as Pulumi and Terraform.
• Proficient in programming in TypeScript with familiarity of other languages such as Go or Python.
• Familiarity with relational databases (e.g., PostgreSQL, MySQL) and non-relational databases (e.g., DynamoDB).
• Experience guiding software engineers in production best practices, sharing knowledge across teams.
• Design and deployment experience with data sovereignty-driven designs (e.g., GDPR).
• Collaboration with other engineers to build tools and systems supporting services and facilitating high-quality software delivery.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Experience with Vault, Packer or other HashiCorp tools.
• Knowledge, or working experience with GCP.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

We are hiring an Applied Scientist to help advance personalization across the Crunchyroll ecosystem. In this role, you will lead the scientific development of recommendation, ranking, and decisioning solutions that improve how fans discover and engage with anime series/movies, manga, merchandise, games, and other areas in the anime fandom. You will partner closely with Machine Learning Engineers, Product, Engineering, Marketing, and Content stakeholders to make Crunchyroll the ultimate destination for anime experience.

About the role

In the role of Senior Applied Scientist for Recommendation and Personalization, you will report to the Director of Data Science and Machine Learning in our Center for Data and Insights. You will own the research and applied science agenda for personalization, from problem framing and data exploration through model development, evaluation, experimentation, and iteration. This role is ideal for someone who enjoys combining strong scientific rigor with product thinking to improve user discovery, engagement, retention, and long-term fan value.

You will work across multiple user touchpoints, including app and web interfaces, lifecycle and promotional email campaigns, and flywheels that connect video, ecommerce, manga, and adjacent experiences. You will help define what great personalization looks like at Crunchyroll, build the evidence to prove impact, and collaborate with engineering partners to ensure the resulting solutions can be productionized effectively.

This position is based in our Los Angeles office, but we will consider our San Francisco office as a secondary location. We work a hybrid schedule, in-office three days a week: Tuesday, Wednesday, and Thursday. 

Core areas of responsibility

• Lead the research and development of recommendation, ranking, retrieval, and personalization methods tailored to Crunchyroll use cases across streaming, manga, ecommerce, and lifecycle marketing surfaces.
• Frame ambiguous business and product questions into clear scientific problems, hypotheses, success metrics, and experimentation plans.
• Design and run robust offline evaluation frameworks for recommender systems, including relevance, diversity, novelty, coverage, calibration, and long-term value metrics.
• Partner with Product, Analytics, and Engineering to define online experiments, interpret results, and turn learnings into roadmap decisions and model improvements.
• Develop user, content, and contextual understanding through feature design, representation learning, segmentation, and behavioral analysis.
• Prototype and evaluate a range of approaches, including collaborative filtering, content-based methods, sequence modeling, deep learning, bandits, causal or uplift methods, and LLM-enabled recommendation techniques where appropriate.
• Analyze user feedback loops and cross-domain interactions to improve discovery across video, merchandise, manga, and other ecosystem experiences.
• Work closely with Machine Learning Engineers to translate promising research into production-ready solutions on our in-house recommendation platform.
• Communicate scientific findings, model tradeoffs, and business implications clearly to technical and non-technical stakeholders.
• Help establish best practices for experimentation, reproducibility, model governance, and scientific documentation within the personalization and recommendations function.

About you

We get excited about candidates, like you, because you have:

Experience: You bring 5+ years of experience in applied machine learning, recommendation systems, search/ranking, experimentation, or a closely related area, with a track record of driving measurable product impact.

Scientific Depth: You have strong foundations in machine learning, statistics, experimental design, and causal thinking, and you know how to choose the right level of modeling complexity for the problem at hand.

Recommendation Expertise: You have hands-on experience with at least some of the following: collaborative filtering, retrieval and ranking systems, representation learning, sequence / generative models, bandits, graph methods, or personalization for consumer products.

Technical Skills: You are highly proficient in Python and comfortable working with common ML libraries such as PyTorch, TensorFlow, Scikit-learn, XGBoost, or similar tooling. Experience working with SQL, distributed data processing, and cloud-based ML workflows is strongly preferred.

Experimentation Mindset: You know how to design offline and online evaluations, reason carefully about metrics, and connect experimental findings to user and business outcomes.

Cross-Functional Collaboration: You have experience partnering effectively with engineers, product managers, analysts, marketers, and business stakeholders to move from idea to execution.

Communication Skills: You can explain sophisticated modeling decisions and ambiguous findings in a clear, decision-oriented way to diverse audiences.

Educational Background: You hold an MS or PhD in Computer Science, Machine Learning, Statistics, Operations Research, Economics, or a related quantitative discipline, or you bring equivalent applied industry experience.

Nice to have

• Experience personalizing content, commerce, media, entertainment, gaming, or subscription products at scale.
• Familiarity with recommender-system failure modes such as popularity bias, cold start, sparse feedback, and feedback loop effects.
• Experience with multi-objective optimization, constrained ranking, or balancing short-term engagement with long-term user value.
• Exposure to generative AI, representation learning, or LLM applications that support recommendation and personalization workflows.
• Published research, patents, or open-source contributions in recommendation systems, personalization, applied machine learning, or experimentation.

About the team

Our centralized DS/ML team serves stakeholders across Finance, Product, Engineering, Marketing, Creatives, and Content Operations with data-driven and ML/AI-powered solutions. Within that broader organization, the Personalization and Recommendation group is building the next generation capabilities to power tailored fan experiences across every major user interface and lifecycle touchpoint. Today, the team includes engineers focused on operationalizing our recommendation platform with strong engineering excellence. This Applied Scientist role complements that foundation by bringing deeper scientific ownership to modeling strategy, evaluation, and experimentation, while partnering closely with an additional MLE hire to accelerate production impact.

Why this role is exciting

• You will help define personalization strategy across multiple surfaces instead of optimizing a single narrow funnel.
• You will work on problems that span content discovery, user engagement, retention, and cross-domain ecosystem value.
• You will influence both what we build and how we measure success, with strong exposure to partners across the business.
• You will join at a formative moment, with the opportunity to shape team standards, technical direction, and long-term roadmap.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

As a Senior DevOps Engineer within the Core Infrastructure team, you are a key person in managing and scaling the systems and services that power our streaming platform. Your expertise in cloud technologies and DevOps methodologies enables you to take on complex challenges independently and create scalable solutions that meet our customers' needs. You will work with our delivery teams and lead projects, driving them forward to completion and ensuring that the platform processes and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery. You will work with our delivery teams to ensure that their systems are efficient and reliable, guide them to better quality and practices including observability and troubleshooting of services & incident management. You are expected to take initiatives to improve what we do overall, introduce new technologies & processes when it is needed and share knowledge across teams.

You will report to the Senior Manager, Core Infrastructure Engineering.

About You

You have an in-depth understanding of Software and DevOps methodologies, automation, and infrastructure as code. Your experience in designing, building, and scaling high availability systems shows your commitment to operational excellence. You excel in a collaborative environment and can work well with your teammates, providing a good example to other engineers to achieve high quality and standards in everything they do.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 8+ years of experience working in production-level environments as a DevOps/SRE
• Proficient in AWS cloud technologies, coupled with Infrastructure as Code (IaC) such as Pulumi and Terraform
• 3+ years of experience managing containerized infrastructure in ECS or Kubernetes
• Experience in GitOps practices and CI/CD.
• Experience managing Linux based infrastructure.
• Experience with observability and instrumentation of services so that efficient dashboards and alerts are created.
• Familiarity with relational databases like PostgreSQL, MySQL and non-relational databases like MongoDB, DynamoDB.
• Experience with CDN and caching technologies including AWS CloudFront. 
• Experience working with and guiding Software Engineers in production best practices, sharing knowledge across teams and teammates.
• Experience in at least two or more scripting languages including TypeScript.
• Able to accommodate periodic off-hour meetings with the international team members.
• Excellent communication skills and ability to collaborate with stakeholders.
• Participate in an on-call and developer support rotations.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Proficiency in TypeScript
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Familiarity with Datadog
• Familiarity with GitHub Actions

About the Team

At Crunchyroll, our Core Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

We're looking for a Senior Manager to lead go-to-market (GTM) strategy and execution for our interactive experiences, including mobile games, metaverse projects, and unique co-marketing campaigns with major publishers and partners.

Reporting to the VP, GTM & Partnership Marketing, you'll design and launch programs for interactive games and experiences, creating campaigns that delight fans, drive subscriber growth, and adapt to local markets around the world.

Core Responsibilities

• Lead GTM and partner marketing for interactive projects—from defining goals and audiences to creative direction and performance metrics.
• Build and share full-funnel plans that cover launches, app store promotions, partner activations, and post-launch optimization.
• Be the main point of contact across leadership, other teams, and partners to ensure agreement and smooth execution.
• Partner with marketing, product, and lifecycle teams to create custom campaigns that lift acquisition and engagement.
• Define KPIs and partner with analytics to measure performance and guide optimization.
• Forecast impact and build playbooks to scale successful initiatives across markets.
• Turn performance data into clear next steps—creating presentations and updates for executives and teams.
• Adapt global strategies to local markets, using regional insights, cultural moments, and platform trends to drive results.

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

We get excited about candidates, like you, because you bring hands-on experience leading GTM and partner marketing for interactive games and platforms, turning launches into measurable fan engagement and growth.

• 8+ years experience in GTM, partnership, or product marketing within mobile games, interactive platforms, entertainment, or consumer tech, with ownership of end-to-end launches and live operations
• Proven track record launching interactive GTM with AAA/platform partners—comfortable moving from strategy to execution with clear frameworks, briefs, timelines, and high-quality delivery
• Experienced across the full growth stack: channels, partner activations, lifecycle, promotions, product, app stores, and interactive marketplaces
• Data-driven problem solver with strong analytics skills to assess performance, identify opportunities, and improve outcomes
• Global experience across the US, Europe, LATAM, India, Southeast Asia, and the Middle East
• You have a Bachelor's degree or equivalent experience in GTM and partner marketing

About the Team

Both domestic and ever-expanding international efforts fuel Crunchyroll's global expansion. The GTM & Planning team collaborates with U.S.-based leadership and regional teams to develop go-to-market and partnership marketing plans and programs, expanding Crunchyroll's growth through its own operations (O&O) presence and high-profile third-party distribution partners. This approach delights and super-serves anime fans, boosts its footprint and brand awareness, and makes Crunchyroll synonymous with anime worldwide. The GTM & Planning team is part of the Growth & Planning team, a performance marketing organization.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Data Scientist, you will report to the Director of Machine Learning and Data Science. We are considering applicants for the location(s) of Los Angeles, CA or San Francisco.

We are seeking a Data Scientist with skills and experience in using User Behavior Analytics and Modeling to kick start our effort to detect and deter account sharing by leveraging platform-collected data such as login patterns, device usage, IP addresses, and viewing behaviors. This position focuses on uncovering insights from large datasets to inform machine learning models that identify anomalous sharing activities, ultimately supporting revenue growth and subscriber retention strategies inspired by industry leaders like Netflix and Disney+.

Core Areas of Responsibility

• Conduct exploratory data analysis on user session logs to establish baselines for normal and anomalous behaviors.
• Develop predictive models using statistical and machine learning techniques to forecast and segment user sharing patterns.
• Design and conduct experiments to validate the model accuracy and operations effectiveness.
• Collaborate with cross-functional teams to define data requirements and create frameworks for ongoing behavioral monitoring.
• Build visualizations and reports to communicate insights on user engagement and potential sharing risks to stakeholders.
• Ensure data privacy compliance while optimizing data pipelines for efficient operations.

About You

We get excited about candidates, like you, because you have the following:

• Experience: You have 5+ years in data science roles focused on behavioral analytics, preferably in tech or streaming industries, with proven success in user behavior modeling, anomaly and fraud detection, and related applications.
• Technical Skills: Proficient in Python for data analysis and modeling, SQL for database querying, and tools like Tableau or matplotlib for visualization, with experience in machine learning libraries such as xgboost, scikit-learn, and pytorch for modeling.
• Cross-Functional Collaborations: Skilled at partnering with engineering, product, and legal teams to align analytics with business objectives and integrate findings into product features.
• Communication Skills: Adept at presenting complex behavioral insights in clear, actionable formats to non-technical audiences through reports and visualizations.

Education Background: Hold a master's degree in data science, statistics, computer science, or a related field, with coursework in behavioral economics or psychology being advantageous.

About the Team

You will join an interdisciplinary team of Data Scientists, Machine Learning Engineers, and AI Engineers, united by a passion for leveraging data and ML/AI to create transformative solutions. Our team delivers both consumer-facing product features that enhance the streaming experience for millions of users and stakeholder-oriented solutions that empower internal teams with actionable insights. From building personalized recommendation systems to developing innovative tools like our stakeholder-facing chatbot, we combine cutting-edge machine learning, robust data pipelines, and advanced AI to drive impact across the organization. Collaboration, creativity, and a commitment to excellence define our team’s culture as we work together to push the boundaries of what’s possible in streaming and data-driven decision-making.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the Role

As a Software Engineer III on our Memberships Team, you will help shape the future of our Service Monetization Platform. You will architect, build and optimize our membership platform that powers revenue collection for Crunchyroll. Working with design, product, quality and data teams, you will solve complex challenges, optimize performance, and enhance user experience, directly contributing to the growth of the Crunchyroll fanbase. 

In the role of Software Engineer III, you will report to the Engineering Manager of the Memberships team.

We are considering applicants for the location(s) of San Francisco, CA.

About You

We get excited about candidates, like you, because 

• You’re an experienced and passionate Backend Engineer with experience building robust and reliable backend services (5+ years of relevant experience in the software industry) 
• You’re experienced in Typescript or Node.js, Java, GoLang, PHP, 
• You’re experienced with cloud technologies (ECS, Lambda, EC2, API Gateway, SQS, SNS, EventBridge)
• You’re experienced with databases (PostgresDB/MariaDB, DynamoDB/MongoDB)
• You’re experienced in operational excellence (on-call rotations, incident management)
• You excel in an Agile and collaborative environment, where your insights and expertise will help create technical solutions loved by our fans.

About the Team

The Membership team is responsible for building and maintaining systems that assist in subscription management and granting benefits for our customers. We are directly tied to one of the main streams of revenue and pride ourselves on quality code, service reliability, and teamwork. Our day to day includes executing payment & subscription processing, marketing strategies, process improvements by leveraging analytics and partnering with customer support. Our services process millions of subscriptions in a highly secure, distributed, and scalable environment that is constantly evolving to meet the needs of both our users and privacy standard processes.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the role

Crunchyroll is growing and evolving, presenting unique challenges and opportunities to support millions of anime fans worldwide. We are looking for a Principal Software Engineer to help build and maintain robust, high-performance applications across multiple platforms, including Operator Devices, Game Consoles, Roku, and Smart TVs—with more to come.

As a Principal Engineer, you’ll play a pivotal role in shaping and executing the technical vision and architecture for our client applications, collaborating to deliver exceptional streaming experiences to our global fanbase. You’ll lead by example, demonstrate engineering excellence, and drive best practices across the team.

You will:

• Build and optimize Crunchyroll’s client applications across web-based platforms with a focus on performance, reliability, and scalability.
• Collaborate cross-functionally with engineers, product managers, and designers to design and deliver new features.
• Lead technical design reviews, making informed technology choices and architectural decisions.
• Coordinate and manage dependencies across multiple teams to ensure seamless feature rollouts.
• Champion a culture of engineering quality through rigorous code reviews, automated testing, and continuous integration practices.
• Partner with leadership to define and evolve a comprehensive testing strategy, including a scalable testing pyramid.
• Mentor and support other engineers through knowledge-sharing, workshops, and pair programming.
• Foster a culture of ownership, accountability, and agility, embracing ambiguity and rapidly evolving requirements.

In the role of Principal Software Engineer, you will report directly to the Senior Director, Fan Experiences. We are considering applicants for the San Francisco location.

About You

We get excited about candidates like you, because...

• You have 15+ years of experience in front-end development, with an understanding of performance constraints in low-memory environments.
• You have expertise in React or TypeScript with an emphasis on building scalable, modular, and testable applications.
• You have experience writing robust unit and end-to-end tests, ensuring high code quality and confidence in deployments.
• You have a customer-obsessed mindset, with demonstrated urgency, ownership, and accountability.
• You have experience working in Agile software development environments and have strong communication and collaboration skills.
• You have demonstrated leadership through mentorship, technical talks, and hands-on guidance for peers and junior engineers.
• You have a passion for developing high-quality user experiences and shipping polished, high-performance applications.

About the Team

The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We partner with platform engineers, designers, and product teams to build immersive, performant applications that delight users across a growing range of devices. Our team thrives on action, innovation, and a shared commitment to raising the bar. We are curious, data-driven, and passionate about continuously improving the way fans experience anime.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

At Crunchyroll, our Cloud Reliability team within the Infrastructure Engineering team forms the foundation on which our services are built and directly influence our customer experience and the velocity of our engineers. Our team focus is to ensure that our developers are enabled, self-service, that everything about our infrastructure is automated and that our services are highly reliable and scalable. Cloud Reliability team members will engage directly with development teams on helping them become empowered and effective at delivering on our Infrastructure.

About the role

As a Staff DevOps Engineer within the Infrastructure Engineering team, you are essential in automating and scaling the systems and services that power our streaming platform. You will work with our DevOps team, delivery teams and lead projects related to infrastructure automation, scaling, CICD, driving them forward to completion and ensuring that the platform processes, automation and best practices are being followed. In collaboration with other engineers, you develop tools and systems that support services and facilitate high-quality software delivery and architecture / infrastructure. You are expected to be highly collaborative working across teams to understand the needs, establish best practices and automate them whenever possible. You will also play a key role in partnering with our development teams and understanding their needs and assisting them in their journey.

You will report to the Senior Manager, Cloud Reliability - Infrastructure Engineering. We are considering applicants for our Los Angeles, CA or San Francisco, CA offices. We work a hybrid schedule, in-office 3 days a week.

About you

The ideal candidate for the Staff DevOps Engineer role has a strong background in DevOps, automation, infrastructure as code and enabling software engineers to deliver independently and safely at scale. You have experience in building and scaling high-availability systems, with a focus on operational excellence. This role involves leading and mentoring other engineers, collaborating with cross-functional teams, and continually improving our technology platform and infrastructure. Your ability to excel in a collaborative environment sets an example for fellow engineers, contributing to a culture of high quality and standards in all aspects of our work.

Requirements:

• At least a Bachelor's degree in software engineering, computer science, information technology, information systems, or similar.
• 12+ years of relevant experience in DevOps and infrastructure management.
• 8+ years working in production environments, combining DevOps and software engineering.
• 5+ years of experience managing containerized infrastructure in ECS or Kubernetes.
• Proficiency in automation, creating reusable patterns and solutions.
• Expertise in GitOps practices and CI/CD, including tools like GHA & CodeDeploy and infrastructure automation within CI/CD.
• 5+ years experience in AWS and its major services such as ECS, S3, SQS, Lambda, containerization, utilizing Infrastructure as Code (IaC) such as Pulumi and Terraform.
• Proficient in programming in TypeScript with familiarity of other languages such as Go or Python.
• Familiarity with relational databases (e.g., PostgreSQL, MySQL) and non-relational databases (e.g., DynamoDB).
• Experience guiding software engineers in production best practices, sharing knowledge across teams.
• Design and deployment experience with data sovereignty-driven designs (e.g., GDPR).
• Collaboration with other engineers to build tools and systems supporting services and facilitating high-quality software delivery.

Pluses:

• Knowledge of streaming video delivery, video encoding workflows, video origin architecture, and issues of scale for video delivery.
• Familiarity with big data and payments domain.
• Understand security concepts such as cryptography, authentication, authorization, and security protocols.
• Experience with Vault, Packer or other HashiCorp tools.
• Knowledge, or working experience with GCP.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid

About the role

In the role of Senior Benefits Analyst, you will report to the Manager, Global Benefits.

This is slated as a six month contract.

We are considering applicants for the location(s): LA, SF.

The Benefits Analyst supports the administration and day-to-day operations of Crunchyroll's North America benefits programs, including the United States, Canada, and Mexico. This role is hands-on, focused on accurate benefits processing, compliance support, data integrity, and employee support, while contributing to continuous improvement of benefits operations.

Core Areas of Responsibility

• Support the daily administration of health, welfare, and retirement benefit programs across the United States, Canada, and Mexico, ensuring accurate processing.
• Serve as a point of contact for employee benefits inquiries across North America, resolving routine and moderately complex issues and escalating as appropriate.
• Assist with the implementation and maintenance of benefit plans, policies, and administrative procedures for U.S., Canadian, and Mexican programs.
• Support compliance activities related to benefits programs, including U.S. federal and state regulations (e.g., ACA, ERISA, COBRA, FMLA), applicable Canadian federal and provincial requirements, and Mexican labor and social security requirements, in partnership with internal teams and external advisors.
• Administer leave of absence programs, including U.S. FMLA and Paid Family & Medical Leave programs, Canadian statutory and company-sponsored leaves, and Mexican statutory leave programs.
• Perform benefits processing activities, including enrollments, life events, terminations, COBRA (U.S.), beneficiary updates, disability, accident and death claims, and leave administration.
• Assist with retirement and savings program administration, including U.S. 401(k), Canadian retirement programs (e.g., RRSP), and applicable Mexican savings or retirement plans, as required.
• Support the annual North America open enrollment process, including system configuration support, data validation, employee communications, and issue resolution across all three countries.
• Maintain accurate benefits data across Workday and vendor systems; perform audits and reconciliations to ensure data integrity for U.S., Canada, and Mexico populations.
• Process and audit benefits invoices, research discrepancies, and support resolution of billing issues with U.S., Canadian, and Mexican vendors.
• Partner with third-party administrators, brokers, and local vendors across North America to support operational needs and resolve day-to-day issues.
• Assist with benefits documentation, employee communications, and training materials tailored to U.S., Canadian, and Mexican audiences.
• Support the Manager, Global Benefits and senior team members with reporting, analysis, and special projects as needed.

About You

We're excited about candidates like you because you bring:

• 2+ years of experience in benefits administration or HR operations, supporting U.S. benefits and exposure to Canadian and/or Mexican programs.
• Working knowledge of North America health, welfare, and retirement programs, with a strong foundation in U.S. benefits.
• Familiarity with benefits-related compliance requirements in the U.S., Canada, and Mexico
• A strong focus on data accuracy and compliance support.
• A service-oriented mindset with a commitment to supporting a positive employee experience.

About the Team

The People Experience Team's mission is to enable talent across our company to make an impact while innovating for the future. Our team is global in nature and focuses on client service while being genuine, authentic, and empathetic to employees and their needs across the organization.

#LifeAtCrunchyroll ((select from the following job modalities for this role: #LI-Hybrid #LI-remote #LI-onsite))

About the role

We are seeking a Senior Software Engineer to join our LRX Core team, focused on building the shared architecture and foundational layers that power Crunchyroll experiences across Smart TVs, Game Consoles, and other connected devices.

In this role, you will design and implement core client frameworks, shared modules, and platform-level capabilities that enable multiple product teams to build consistently and efficiently. You will play a key role in shaping our HTML5-based architecture, driving technical direction, and ensuring performance, scalability, and reliability across devices.

This role requires strong frontend expertise (JavaScript, TypeScript, React) and experience working with performance-constrained or platform-specific environments.

Key Responsibilities:

• Architect and Build Core Platform Capabilities:
  Design, implement, and evolve shared client architecture, frameworks, and libraries used across Smart TVs and Game Consoles.
• Drive Cross-Platform Consistency:
  Define and enforce patterns for navigation, state management, rendering, and performance to ensure consistent behavior across devices.
• Lead Complex Technical Initiatives:
  Own and deliver large, cross-team projects with multiple dependencies, balancing short-term delivery with long-term architectural goals.
• Define Event-Driven and Scalable Systems:
  Design systems that support modular, event-driven architectures and enable extensibility across multiple clients and teams.
• Collaborate Across Teams:
  Partner closely with product, design, and platform teams to align on requirements, unblock development, and drive shared solutions.
• Code Quality and Technical Leadership:
  Lead code reviews, provide actionable feedback, and establish best practices that improve maintainability and scalability.
• Performance and Reliability:
  Identify and address performance bottlenecks, memory constraints, and platform-specific limitations across connected devices.
• Mentorship and Team Growth:
  Support and mentor engineers, helping raise the technical bar and fostering a culture of ownership and collaboration.
• Documentation and Enablement:
  Create clear technical documentation and guidance to enable adoption of shared systems across teams.

In the role of Senior Engineer, you will report to the Senior Engineering Manager, LRX.

We are considering applicants for the location(s) of San Francisco, CA.

About You

We get excited about candidates, like you, because you have...

• Experience:
  8+ years of professional software development experience, with a strong focus on frontend or client-side engineering.
• Frontend Expertise:
  Deep experience with JavaScript, TypeScript, and React, including building scalable and maintainable applications.
• Platform / Architecture Experience:
  Proven ability to design and deliver complex systems, frameworks, or shared libraries used across multiple teams or products.
• Connected Devices (Preferred):
  Experience building applications for Smart TVs, Game Consoles, or other constrained environments (or strong interest in this space).
• Technical Leadership:
  Demonstrated ability to lead projects, influence architectural decisions, and drive alignment across teams.
• Problem Solving:
  Strong debugging and problem-solving skills, especially in cross-module or platform-specific scenarios.
• Collaboration:
  Experience working with cross-functional teams and managing dependencies in distributed environments.
• Communication:
  Ability to clearly articulate technical concepts and trade-offs to both technical and non-technical stakeholders.

About the Team

The Fan Experiences team at Crunchyroll plays a pivotal role in enhancing and expanding our users' experiences. We partner with platform engineers, designers, and product teams to build immersive, performant applications that delight users across a growing range of devices. Our team thrives on action, innovation, and a shared commitment to raising the bar. We are curious, data-driven, and passionate about continuously improving the way fans experience anime.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Role

As Principal Product Manager for Search & Content Understanding, you will define how Crunchyroll connects fans to the anime they love—and helps them discover new stories—through fast, relevant, and data-driven discovery systems. You'll lead initiatives that combine search relevance, metadata enrichment, and content relationships to make discovery more meaningful, efficient, and personalized across our global platforms.

You will partner closely with machine learning engineers, data scientists, and design teams to shape the discovery strategy, guide the roadmap, and build scalable systems that enhance engagement across the Crunchyroll ecosystem. Beyond optimizing search, you'll evolve our content intelligence layer—integrating knowledge graphs, third-party and ML-generated metadata, and relational modeling across our catalog to fuel the future of curation, personalization, and discovery.

In the role of Principal Product Manager, you will report to the SVP Product - Core Services. This is a hybrid role (in office Tuesdays, Wednesdays, Thursdays) based in either Dallas or Los Angeles.

Key Responsibilities

• Search Innovation: Deliver faster, smarter, and more relevant search experiences by combining relevance modeling, semantic understanding, and user intent prediction. Ensure every fan can find what they're looking for—and discover something new—effortlessly.
• Content Understanding and Knowledge Graphs: Develop and expand Crunchyroll's metadata and knowledge graph systems to represent relationships between titles, creators, genres, and themes. Leverage both internal and third-party metadata to improve search, curation, and personalization fidelity.
• AI and ML Collaboration: Partner with ML and data science teams to identify, pilot, and scale new AI-driven approaches to content understanding, query interpretation, and relationship modeling. Contribute to roadmap decisions on how ML systems shape discovery outcomes.
• Discovery Platform Integration: Collaborate across various experiences team including SVOD, Game Vault, Ecomm store, curation, personalization, and engineering teams to ensure that metadata and search systems serve as a shared foundation for all discovery experiences. Drive alignment across tools and surfaces to unify how content is described and surfaced.
• Cross-Platform Enablement: Own the search experience across Crunchyroll's first-party platforms and work with the Partner Integrations team to ensure that the same relevance and metadata principles extend to third-party distribution partners (e.g., Apple, Amazon, Roku).
• Experimentation and Optimization: Champion a culture of data-informed iteration. Design experiments to evaluate model performance, query relevance, and engagement metrics, translating insights into actionable improvements.
• Outcome Accountability: Define and deliver measurable improvements in discovery KPIs such as search success rate, time-to-engagement, catalog depth, and minutes watched from discovery-driven entry points.

About the Team

The Product team at Crunchyroll is dedicated to connecting fans with the anime they love and helping them discover new stories that inspire deeper fandom. We're building a scalable discovery platform that unites curation, personalization, and search under a shared data and metadata foundation. Our work is highly collaborative—partnering with engineering, data science, design, and programming to deliver experiences that delight fans and grow engagement across Crunchyroll's ecosystem.

About You

• Experienced Product Leader: 15+ years in product management, including 5+ years leading search, personalization, or metadata systems in streaming media, large-scale consumer, or content platforms.
• Metadata and Knowledge Graph Expertise: Deep understanding of content modeling, tagging, and knowledge graph architecture, with experience integrating structured and ML-derived metadata into user-facing systems.
• Search and Relevance Fluency: Skilled in the design and optimization of search systems, query understanding, ranking logic, and data pipelines that improve retrieval quality and user satisfaction.
• Metrics-Driven Operator: Proven track record of defining and delivering KPIs tied to engagement, relevance, and catalog utilization.
• Strategic Communicator: Able to articulate a discovery systems vision that balances innovation with measurable business outcomes.
• Collaborative Partner: Experienced in leading cross-functional collaboration with ML, engineering, design, curation, and data science to deliver unified discovery capabilities.
  
  

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid 

About the Team

The Data Services team is focused on building robust, scalable, and efficient data services, pipelines, lakes, tools, libraries, and software components that drive best practices and empower service teams to succeed. We design and implement data services, pipelines and data lakes for operational analysis, ensuring they are production-ready with automation and standardized access controls. 

We lead and evangelize the principle of 100% automation. Additionally, we establish best practices, provide training, and document data architectures to ensure our systems are reliable, future-ready, and capable of continuous evolution and process improvement across the organization.

About the Role

Crunchyroll is growing and changing, presenting unique challenges and opportunities to support millions of anime fans around the world. The Data Engineering team provides seamless help to our internal stakeholders, ensuring an exceptional experience for all Crunchyroll fans.

As a Software Engineer, you will play a pivotal role in designing, implementing, and optimizing data services, ensuring that our data services support the needs of the business. You will also collaborate with cross-functional teams to enhance eventing systems, and develop tools that empower our data and services teams. Your expertise will also be critical in driving 100% automation, best practices, creating scalable services, and optimizing our data environments.

Key Areas of Responsibility

• Write clean, maintainable, and well-documented API and code while adhering to industry best practices, including code reviews and design patterns.
• Identify and resolve performance bottlenecks, ensuring that both frontend and backend components are optimized for speed and reliability.
• Contribute to the automation and optimization of build, deployment, and monitoring processes to support a smooth development lifecycle.
• Develop and maintain comprehensive test suites (unit and integration) to ensure system reliability and robustness.
• Implement and maintain security best practices, safeguarding sensitive data and ensuring compliance with relevant standards and regulations.
• Must be proficient in both TypeScript and Python
• Design, build, and maintain scalable applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Build event-driven architectures and event interfaces using AWS services such as SNS/SQS, EventBridge, Kinesis, or Kafka.
• Deep understanding of AWS Processing Framework like Step Functions
• Architect and optimize database schemas and queries for relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Collaborate with service engineers, data engineers, and product teams to deliver high-quality software solutions.
• Apply best practices for code quality, security, testing, and performance optimization.

About you

We get excited about candidates, like you, because...

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in backend engineering, specializing in microservices, APIs, and event-driven systems.
• Strong expertise in TypeScript (Node.js) and Python.
• Experience in building applications/services using TypeScript and Python and modern backend frameworks (Node.js preferred).
• Deep understanding of cloud-based architectures (AWS preferred), including serverless frameworks, containerization (Docker, Kubernetes), and CI/CD pipelines.
• Hands-on experience with event-driven architectures and event interfaces (Kafka, SNS/SQS, EventBridge, Kinesis).
• Strong database design skills across relational (RDS PostgreSQL, MySQL), NoSQL (DynamoDB) and Graph Database (Neo4j).
• Excellent problem-solving skills, ownership mentality, and ability to work in a collaborative, fast-paced environment.

NIce to Have:

• Experience with retrieval-augmented generation (RAG) or Graph RAG architectures.
• Knowledge of fine-tuning and optimizing LLMs for performance and cost efficiency.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid