Position Summary

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
• Continually seek out and remove all forms of risk

People

• Read and understand the Crescent Way.
• Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
• Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
• Work closely and harmoniously with fellow team members and members of management
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Utilizes cross training to progress their Crescent People as well as themselves
• Maintain productivity standards as dictate by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
• Maintain a monthly performance log for all Crescent Team Members
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Maximize site capacity and output capability through the planning and scheduling of all resources
• Assess / verify the ongoing need for resources.

Continuous Improvement

• Working with other departments and utilize tools and resources to drive a lean culture
• Leading projects to eliminate waste and defects within the department 
• Validate the use and continuous improvement of all production and operational processes 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Log non-conforming parts when applicable 
• Ensure the root cause for all escapes is identified and corrected 
• Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

• Ensure current and accurate inventory control for each account
• Ensure that there is no cross contamination of parts between accounts
• Complete Supervisor Cycle Counts as applicable
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
• Understand the nuances of each customer and their needs
• Report well documented and accurate metrics – DSR’s and KPI’s
• Build a strong reputation with our customer as being a customer centric business leader/supervisor

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 
• Financial targets supported by running a productive, quality and safety minded department

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Able communicator—good clarity, balanced talker, and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritize

Systems Usage

• Customer Systems
• Kronos

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to communicate with facts, and to balance talking with listening.
• Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals
• Conduct positive and constructive communication to all associates regarding work schedules and activities.
• Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
• Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
• Strong likelihood to stay with a company; level of commitment to job or organization.

Qualifications

 Education & Experience:

• High school diploma or equivalent plus 2 years related experience or the equivalent
• Experience leading teams or projects preferred

Preferred Qualifications:

• Associates Degree in Business or technical field
• Experience managing account financials, staffing, and budget requirements

We will know that the Operation Lead is successful if they can:

• Run a safe and productive department
• Deliver a quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business
• Drive Continuous Improvement and adopt a CI Culture within his/her team(s)

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way
• Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive
• Provide individual performance insights to leadership team for assessments and coaching 

Productivity

• Manage orders and queue them to pickers/processors
• Manage exceptions and problem lots and returns
• Maintain customer and Crescent systems
• Prepare Requests for Shipment (RFS)
• Assist with training all Crescent People on proper policies and procedures.
• Ensure that Customer expectations are met on a consistent
• Encourage good working conditions and provide positive motivation for all Crescent People
• Maintain productivity standards as dictated by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels 
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Working with other departments and utilize tools and resources to drive a lean culture 
• Leading projects to eliminate waste and defects within the department 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents 
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Maintain a clean and orderly work area
• Inspect all paperwork to identify reason for returns or shipments 
• If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
• Participate in Quality Sentinel Programs

Inventory Management

• Ensure current and accurate inventory control for each account
• Complete cycle counts, bin audits, and bin maintenance when requested
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items 

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Maintain on time deliver and/or days in process targets
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests 
• Process shipping document amendments and kit matrices upon request
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to customers all aspects of quality issues
• Maintain a good working relationship with customers

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch 
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day
• Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping
• The ability to communicate with facts, and to balance talking with listening 
• Perform other job-related duties as assigned

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change 
• Determining how information fits together and how the information relates to production efficiency 
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Nulogy and QCloud (if required)
• Shipping Services (FedEx,UPS, DHL, )
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1-year customer service/ inventory/ warehouse experience
• Highschool or Equivalent
• Must be able to write, read, speak and understand English to operate safely and efficiently 
• Computer literate
• Detail oriented
• Logical problem solver
• Extremely accurate
• Basic mathematics
• Analytical
• Good interpersonal skills
• Strong writing and verbal communication skills
• Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
• Ability to work flexible hours

Preferred Qualifications:

• 2-year customer service/quality/ warehouse experience
• Understand warehouse and quality control methods
• intermediate knowledge of MS Office- Excel
• Strong detail-oriented and resourceful mindset
• Forklift Operator experience

We will know that the Account Coordinator is successful if they can:

• Responsive and professional support of customer requests
• Contribute to a safe and productive department
• Deliver a quality product to our customer
• Contribute to a predictable business
• Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects
• Displays the ability to communicate at all levels – up, down and across the business
• Promotes the company culture among peers

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way
• Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive
• Provide individual performance insights to leadership team for assessments and coaching 

Productivity

• Manage orders and queue them to pickers/processors
• Manage exceptions and problem lots and returns
• Maintain customer and Crescent systems
• Prepare Requests for Shipment (RFS)
• Assist with training all Crescent People on proper policies and procedures.
• Ensure that Customer expectations are met on a consistent
• Encourage good working conditions and provide positive motivation for all Crescent People
• Maintain productivity standards as dictated by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels 
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Working with other departments and utilize tools and resources to drive a lean culture 
• Leading projects to eliminate waste and defects within the department 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents 
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Maintain a clean and orderly work area
• Inspect all paperwork to identify reason for returns or shipments 
• If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
• Participate in Quality Sentinel Programs

Inventory Management

• Ensure current and accurate inventory control for each account
• Complete cycle counts, bin audits, and bin maintenance when requested
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items 

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Maintain on time deliver and/or days in process targets
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests 
• Process shipping document amendments and kit matrices upon request
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to customers all aspects of quality issues
• Maintain a good working relationship with customers

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch 
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day
• Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping
• The ability to communicate with facts, and to balance talking with listening 
• Perform other job-related duties as assigned

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change 
• Determining how information fits together and how the information relates to production efficiency 
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Nulogy and QCloud (if required)
• Shipping Services (FedEx,UPS, DHL, )
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1-year customer service/ inventory/ warehouse experience
• Highschool or Equivalent
• Must be able to write, read, speak and understand English to operate safely and efficiently 
• Computer literate
• Detail oriented
• Logical problem solver
• Extremely accurate
• Basic mathematics
• Analytical
• Good interpersonal skills
• Strong writing and verbal communication skills
• Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
• Ability to work flexible hours

Preferred Qualifications:

• 2-year customer service/quality/ warehouse experience
• Understand warehouse and quality control methods
• intermediate knowledge of MS Office- Excel
• Strong detail-oriented and resourceful mindset
• Forklift Operator experience

We will know that the Account Coordinator is successful if they can:

• Responsive and professional support of customer requests
• Contribute to a safe and productive department
• Deliver a quality product to our customer
• Contribute to a predictable business
• Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects
• Displays the ability to communicate at all levels – up, down and across the business
• Promotes the company culture among peers

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Location: 9817 Crescent Park Drive, West Chester OH 45069

Position Summary

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
• Continually seek out and remove all forms of risk

People

• Read and understand the Crescent Way.
• Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
• Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
• Work closely and harmoniously with fellow team members and members of management
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Utilizes cross training to progress their Crescent People as well as themselves
• Maintain productivity standards as dictate by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
• Maintain a monthly performance log for all Crescent Team Members
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Maximize site capacity and output capability through the planning and scheduling of all resources
• Assess / verify the ongoing need for resources.

Continuous Improvement

• Working with other departments and utilize tools and resources to drive a lean culture
• Leading projects to eliminate waste and defects within the department 
• Validate the use and continuous improvement of all production and operational processes 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Log non-conforming parts when applicable 
• Ensure the root cause for all escapes is identified and corrected 
• Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

• Ensure current and accurate inventory control for each account
• Ensure that there is no cross contamination of parts between accounts
• Complete Supervisor Cycle Counts as applicable
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
• Understand the nuances of each customer and their needs
• Report well documented and accurate metrics – DSR’s and KPI’s
• Build a strong reputation with our customer as being a customer centric business leader/supervisor

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 
• Financial targets supported by running a productive, quality and safety minded department

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Able communicator—good clarity, balanced talker, and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritize

Systems Usage

• Customer Systems
• Kronos

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to communicate with facts, and to balance talking with listening.
• Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals
• Conduct positive and constructive communication to all associates regarding work schedules and activities.
• Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
• Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
• Strong likelihood to stay with a company; level of commitment to job or organization.

Qualifications

 Education & Experience:

• High school diploma or equivalent plus 2 years related experience or the equivalent
• Experience leading teams or projects preferred

Preferred Qualifications:

• Associates Degree in Business or technical field
• Experience managing account financials, staffing, and budget requirements

We will know that the Operation Lead is successful if they can:

• Run a safe and productive department
• Deliver a quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business
• Drive Continuous Improvement and adopt a CI Culture within his/her team(s)

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary 

Crescent FLO’s are responsible to move the necessary materials throughout the warehouse in an effective, efficient, and very safe manner.  

FLO’s are responsible to provide the necessary logistics services to our internal and external customers. The FLO’s processes will operate as outlined in the Crescent Way- 3 P’s: 

• Purpose 

• Process 

• People 

While building on our culture of: 

• Doing it Right 

• Doing it Safe 

• Doing it Well 

Essential Duties and Responsibilities 

Safety 

• Read, understand, and follow the Doing it Safe Playbook. 

• Maintains a valid and current OSHA certification 

• Understands and complies with all safety requirements. 

• 100% completion rate of pre-shift checklists that are accurate and according to procedure 

• Ensure OSHA certification is valid and current 

• Do not walk by any unsafe act or behavior. 

• Maintain a clean and organized warehouse. 

• Completes trailer inspection forms accurately and according to procedure. 

• Operate forklift in a safe manner in trailer, warehouse, production floor, and around other workers. 

People  

• Motivated member of the Crescent team. 

• Ability to work and complete individually assigned tasks. 

• Work well in high paced environment. 

• Work closely with other FLO’s, Line Leads, Shipping and Receiving, and Supervisors to complete tasks on time, resolve issues, and continuously improve. 

• Ability to learn tasks, layout, and customer requirements quickly. 
• Ability to operate warehouse management system. 

Productivity 

• Operate forklift efficiently to maximize productive time. 

• Communicate with Production to prioritize, pull, and stage inventory accurately and according to procedure to ensure efficient line operation. 

• Efficiently load and unload trailers to maintain turnaround times for each dock appointment. 

• Communicate with lead and supervisor to maintain good workflow for assigned tasks. 

• Consistently reach pallets per hour productivity standard. 

Quality  

• Load trucks according to Crescent and Customer requirements with consideration for weight, balance, and load security. 

• Report all safety, quality, near misses, accidents, mistakes, and product damages accurately and according to procedures. 

• Ability to accurately verify and count items to be picked, staged, or loaded.  

• Ensure the integrity of lot code is maintained through every product movement process. 
• Maintain customer or inventory separation when required. 

Customer Value  

• Handle customer owned product with care and protect their brand. 

• Work efficiently to provide on time delivery for each customer request. 
• Identify and be a part of continuous improvement efforts. 

Financial  

• Provide ideas to continually improve productivity, GMP’s, and RSW. 

• Continually seek out means to remove sources of waste throughout the warehouse. 

• Look for ways to increase sustainability. 

Cultural Competencies  

Do It Right 

Doing what is right for our customers, doing what is right for our company and doing what is right for our People.  Continually improving the quality of our product and services.  Monitoring and measuring every key ingredient which could negatively impact our quality.  Doing it Right ensures we will always be a Premier Service Provider. 

• Identify and communicate continuous improvement opportunities. 

• Accept and embrace change. 

Do It Safe 

Providing a safe environment and supporting our people to reach their highest potential.  A safe environment where all forms of risk are assessed and controlled.  A safe environment open to new ideas, where our people’s opinions and overall well-being count.  A diverse environment where everyone fits and can be successful. 

• Able to adhere to safety and GMP requirements. 

• Patient and aware of surroundings. 

Do It Well 

Optimizing all our resources to efficiently and effectively perform all tasks well.  Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers. 

• Able communicator- clearly communicate with peers and supervisors. 

• Able to follow policy and procedures. 

• Resilient—able to deal with the unexpected. 

Work Environment / Physical Demands 

Fast paced environment, requiring FLO’s to follow specific guidelines and instructions to meet a set productivity goal.  The ability to establish repetitious routines, and be flexible to the flow of the business.  

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch. 

• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

• Possess the necessary level of hand / eye coordination to safely operate industrial equipment. 

Knowledge, Skills, & Capability 

• Basic Math and Reading Skills 

• The ability to read instructions and perform simple math. 

• Decision Making 

• Confident and able to both make decision and ask for support. 

• Communication Skills 

• The ability to communicate and balance talking with listening. 

• Motivation 

• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste.  Ability to accept and embrace change. 

• Information Process 

• Determining how information fits together and how the information relates to the task at hand. 

• Problem Solving 

• The ability to break a problem down into steps and produce a logical timely solution. 

• Time Management 

• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day 

 Systems Usage 

• Pack Manager 
• SAP 

Performance Metrics and Trends 

• Moves per hour 

• Incidents and accidents 

• Participate in Safety Observations 

• Pack-Manager Data Entry  

• Absenteeism 

• Ontime/ timely shipping. 

Qualifications 

Education & Experience:                                                                                                                     

• High school diploma and 2 years of related experience, or equivalent combination of education and experience.  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to communicate effectively through oral and written communications. 

Preferred Qualifications: 

• Regulatory GMP manufacturing experience 

• Lean manufacturing and continual process improvement experience 

We will absolutely know the FLO is successful if they can: 

• Operate safe risk-free industrial equipment. 

• Achieve all Productivity and Quality targets. 

• Maintain an organized warehouse. 

• Maintain an accurate inventory count 

• Are able to successfully resolve issues from damage processing errors 

• Keep up with daily processing requirements of the DCA to prevent backlog 
• Establish and maintain effective communication to leadership/production team about errors and issues with damage processing. 

Position Summary

Crescent FLO-MH’s are responsible for performing their assigned duties in a manner that is safe and efficient while focusing on proper handling of materials in the receiving, picking, packing, and shipping processes. Crescent FLO-MH’s are expected to perform all assigned material handler duties and to operate forklift equipment, as needed.

The Forklift Operator-MH processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment that is safe and maintained where our people could safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety incidents, near misses, and accidents
• Comply with all OSHA, ISO, and company standards
• Comes to a complete stop at all pedestrian walkways when driving equipment
• Completes daily equipment inspection checklists as required by site

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe, and Doing it Well and abide by all written and understood procedures and policies.
• Follows rules and code of conduct at work; demonstrates ethical behavior at work
• Communicates well and respectfully with others
• Committed to working with leadership’s goals and requests
• Cooperates with new ideas, and actively participates in providing new ideas.
• Flexible & adaptable to the needs of the operation

Productivity

• Works at a pace to achieve production and quality goals
• Ensure and verify all receiving, picking, packing, and shipping are performed accurately.
• Pack, sort, and stack products throughout the shift and review completed tasks for accuracy and completion.
• Perform all activities, utilizing tools and equipment (scales, RF guns, auto-bagger, IT systems) to maximize output.
• Ensure all bins and work areas/stations are maintained in an orderly, organized, and trash-free manner.
• Maintain inventory accuracy
• Operates all relevant forklift equipment (cherry picker, wave unit, sit-down, stand-up) as needed.
• Efficiently load and unload trailers to maintain turnaround times for each dock appointment

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Follows rules and code of conduct at work; demonstrates ethical behavior at work
• Report all quality errors and mistakes, according to procedures.                                    

Customer Value

     ✓    Clear communication, ability to balance talking with listening

     ✓    Foster Crescent excellence by cultivating teamwork

     ✓    Effectively communicate directly to all aspects of production

     ✓    Maintain a good working relationship with internal customers

Financial

     ✓    Provide ideas to continually improve productivity, GMP’s, and RSW.

     ✓    Balances Immediate and long-term priorities: seeks to meet critical objectives while

            considering the impact of those decisions and activities on the ability to achieve long-term goals.

Cultural Competencies 

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient that could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change, and an advocate for continuous improvement.
• Follows up to ensure quality task completion.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being counts. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Temperament: patient, firm and flexible, energetic and enthusiastic, solutions oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed.
• Resilient: able to deal with the unexpected and not easily flustered.
• Detail Oriented: organized and follows up to ensure tasks are completed.

Work Environment / Physical Demands

• Fast-paced environment, requiring Material Handlers to adapt to continuous changes in priorities, volumes, and staffing requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to make repetitive motions, including typing for several hours.
• Walk on concrete floors for extended periods while in the facility.
• Ability to work and operate in a non-climate-controlled environment.
• Possess the necessary level of hand/eye coordination to safely operate industrial equipment

Systems Usage

• Customer Systems
• RF Scanners
• QuickBase
• WMS System
• SAP

Performance Metrics and Trends

• Safety-No incidents
• People- Excellent attendance and teamwork
• Productivity- Works efficiently and effectively
• Quality- Pay attention to the quality of what is produced
• Customer Value- Understand the need to satisfy the customer

Qualifications

Desired Education, Experience, & Qualifications:                                                                                                                   

• High School diploma or GED
• Ability to follow English written and oral instructions
• Ability to work well with others
• Possess basic math skills
• Dependable & reliable
• Data entry
• Prior experience operating forklift equipment

Preferred Qualifications:

• 1-2 years of prior material handling and/or warehousing experience
• Regulatory cGMP manufacturing experience
• Forklift certified
• Word processing, database, and spreadsheet knowledge
• Detail oriented
• Flexibility with hours worked

 We will know that the FLO-MH is successful if they can:

•  Operate safely
• Operate efficiently
• Operate as part of a team.
• Operate industrial equipment safely and in a way that minimizes risk

Position Summary

The Operations Lead serves as a liaison between the GEAE Warehouse Supervisor and the GEA operation. Leading Inbound, Inventory, Quality, and/or shipping departments and understanding the roles of Account Coordinators, Inbound, Outbound, Inventory, Quality, and Kitting Leads. To help direct, monitor and control all aspects of shipping and receiving, scheduling, inventory management, quality management and uphold procedures as well as all other warehouse functions.  To instill and maintain good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all associates consistently produce acceptable productivity results. This role requires the management and purchasing of shipping materials, office supplies, and department needs. Assure compliance with OSHA, SDS, ISO, and SQF regulations.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe.
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas.
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way.
• Act as a liaison to shipping/warehouse associates ensuring all order requirements are successfully communicated
• Work closely and harmoniously with fellow Team Members
• Act as liaison between the warehouse, production staff etc., and the customer in administration of accounts as required
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Train all Crescent People on proper policies and procedures.
• Utilizes cross training to maximize site productivity as well as progress Crescent People
• Ensure that Customer expectations are met on a consistent basis.
• Encourage good working conditions and provide positive motivation for all Crescent People.
• Maintain productivity standards as dictate by department KPIs and goals.
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels.
• Maintain a monthly performance log for all their Crescent Team
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators.
• Working with other departments and utilize tools and resources to drive a lean culture.
• Leading projects to eliminate waste and defects within the department.

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
• Assist with ISO program management.
• Assist with FOD and parts awareness training.
• Maintain files for Quality Event Management.
• Maintain a clean and orderly work area.
• Inspect all paperwork to identify reason for returns or shipments.
• Log non-conforming parts when applicable.

Inventory Management

• Ensure current and accurate inventory control for each account.
• Complete cycle counts, bin audits, and bin maintenance when requested.
• Ensure Inventory accuracy goals of account are met.
• Be able to report out on Inventory metrics and speak to open action items.

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner.
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests.
• Process shipping document amendments and kit matrices upon request.
• Foster Crescent excellence by cultivating teamwork.
• Effectively communicate directly to customers all aspects of quality issues.
• Maintain a good working relationship with customers.

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data.

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.

Cultural Competencies

 Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste.  Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day anticipating and seeking out CI opportunities. Ability to accept, embrace and champion change management and naturally lead and influence.

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• High school diploma or equivalent

Preferred Qualifications:

• Experience leading teams or projects preferred

We will know that the Operation Lead is successful if they can:

• Run a safe and Productive department
• Deliver a Quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Forklift Operators are responsible to move the necessary materials throughout the warehouse in an effective, efficient, and very safe manner.

Forklift Operators are responsible to provide the necessary logistics services to our internal and external customers. The FLO’s processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read, understand, and follow the Doing it Safe Playbook 
• Understands and complies with all safety requirements 
• Do not walk by any unsafe act or behavior 
• Maintain a clean and organized warehouse
• Complete forklift inspection and trailer inspection forms accurately and according to procedure 
• Operate forklift in a safe manner in trailer, warehouse, production floor, and around other workers.

People

• Motivated member of the Crescent team
• Ability to work and complete individually assigned tasks
• Work well in high paced environment 
• Work closely with other FLO’s, Line Leads, Shipping and Receiving, and Supervisors to complete tasks on time, resolve issues, and continuously improve 
• Ability to learn tasks, layout, and customer requirements quickly
• Ability to operate warehouse management system

Productivity

• Operate forklift efficiently to maximize productive time
• Communicate with Production to prioritize, pull, and stage inventory accurately and according to procedure to ensure efficient line operation
• Efficiently load and unload trailers to maintain turnaround times for each dock appointment 
• Communicate with lead and supervisor to maintain good workflow for assigned tasks 
• Consistently reach pallets per hour productivity standard 

Quality

• Load trucks according to Crescent and Customer requirements with consideration for weight, balance, and load security 
• Report all safety, quality, near misses, accidents, mistakes, and product damages accurately and according to procedures
• Ability to accurately verify and count items to be picked, staged, or loaded
• Ensure the integrity of lot code is maintained through every product movement process
• Maintain customer or inventory separation when required

Customer Value

• Handle customer owned product with care and protect their brand
• Work efficiently to provide on time delivery for each customer request
• Identify and be a part of continuous improvement efforts

Financial

• Provide ideas to continually improve productivity, GMP’s, and RSW
• Continually seek out means to remove sources of waste throughout the warehouse
• Look for ways to increase sustainability 

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identify and communicate continuous improvement opportunities 
• Accept and embrace change

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able to adhere to safety and GMP requirements 
• Patient and aware of surroundings

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Able communicator- clearly communicate with peers and supervisors 
• Able to follow policy and procedures 
• Resilient—able to deal with the unexpected 

Work Environment / Physical Demands

Fast paced environment, requiring FLO’s to follow specific guidelines and instructions to meet a set productivity goal. The ability to establish repetitious routines, and be flexible to the flow of the business.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Possess the necessary level of hand / eye coordination to safely operate industrial equipment 

Knowledge, Skills, & Capability

• The ability to read instructions and perform simple math
• Confident and able to both make decision and ask for support
• The ability to communicate and balance talking with listening 
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change
• Determining how information fits together and how the information relates to the task at hand
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• SAP

Performance Metrics and Trends

• Moves per hour
• Incidents and accidents
• Participate in Safety Observations
• Pack-Manager Data Entry
• Absenteeism
• Ontime/ timely

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Regulatory GMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the FLO is successful if they can:

• Operate safe risk-free industrial equipment 
• Achieve all Productivity and Quality targets 
• Maintain an organized warehouse 

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent GE Material Handlers are responsible to perform their assigned duties in a manner which is safe, and efficient while focusing on proper handling of materials in the receiving, packing, picking, and shipping processes. The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment which is safe and maintained where our people can safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety, quality, near misses, accidents, mistakes and product damages accurately and according to processes
• Comply with all OSHA, ISO and company standards

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood procedures and policies 
• Pack, sort and stacking products throughout the shift and review completed tasks for accuracy and completion
• Communicates well and respectfully with others
• Committed to working with leadership's goals and requests
• Cooperates with new ideas, actively participates in providing new ideas
• Flexible & adaptable to the needs of the operation

Productivity

• Works at a pace to achieve production and quality goals
• Ensure and verify all receiving, picking, packing, and shipping is performed accurately 
• Perform all activities, utilizing tools and equipment (scales, RF guns, auto-bagger, IT systems) to maximize output
• Ensure all bins and work areas/stations are maintained in an orderly, organized, and trash-free manner
• Maintain inventory accuracy
• Performs all other duties as assigned

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments 
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work

Customer Value

• Clear communication, ability to balance talking with listening
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to all aspects of production
• Maintain a good working relationship with internal customers

Financial

• Align and optimize the allocation of People to meet established production targets 
• Balances immediate and long-term priorities: seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Has energy and enthusiasm
• Holds themselves accountable
• Adherence to SQF and Good Manufacturing Practices (GMP’s)
• Acknowledge and comply with JSA (Job Safety Analysis) guidance for the position

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists

Work Environment / Physical Demands

• Fast paced environment, requiring Material Handlers to adapt to continuous changes in priorities, volumes, staffing requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
• Ability to do repetitive motions including typing for several hours
• Walk on concrete floors for extended periods while in the facility
• Ability to work and operate in a non-climate-controlled environment 
• Positive values
• Open and honest communication

Systems Usage

• Customer Systems
• RF Scanners
• WMS System

Performance Metrics and Trends

• Safety – no incidents
• People – excellent attendance and teamwork
• Productivity – works efficiently and effectively
• Quality – pay attention to the quality of what is being produced 
• Customer Value – understand the need to satisfy the customer

Experience

Qualifications:

• High school diploma, G.E.D or equivalent 
• Ability to follow written and oral instructions
• Ability to work well with others
• Possess basic math skills
• Dependable & reliable
• Data entry

Preferred Qualifications:

• 1-2 years of prior material handling and/or warehousing experience
• Previous experience in operating a forklift and/or possess a current forklift license 

We will absolutely know the Material Handler is successful if they can:

• Operate safely
• Operate efficiently
• Operate as part of a team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis