Position Summary

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way
• Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive
• Provide individual performance insights to leadership team for assessments and coaching 

Productivity

• Manage orders and queue them to pickers/processors
• Manage exceptions and problem lots and returns
• Maintain customer and Crescent systems
• Prepare Requests for Shipment (RFS)
• Assist with training all Crescent People on proper policies and procedures.
• Ensure that Customer expectations are met on a consistent
• Encourage good working conditions and provide positive motivation for all Crescent People
• Maintain productivity standards as dictated by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels 
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Working with other departments and utilize tools and resources to drive a lean culture 
• Leading projects to eliminate waste and defects within the department 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents 
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Maintain a clean and orderly work area
• Inspect all paperwork to identify reason for returns or shipments 
• If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
• Participate in Quality Sentinel Programs

Inventory Management

• Ensure current and accurate inventory control for each account
• Complete cycle counts, bin audits, and bin maintenance when requested
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items 

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Maintain on time deliver and/or days in process targets
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests 
• Process shipping document amendments and kit matrices upon request
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to customers all aspects of quality issues
• Maintain a good working relationship with customers

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch 
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day
• Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping
• The ability to communicate with facts, and to balance talking with listening 
• Perform other job-related duties as assigned

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change 
• Determining how information fits together and how the information relates to production efficiency 
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Nulogy and QCloud (if required)
• Shipping Services (FedEx,UPS, DHL, )
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1-year customer service/ inventory/ warehouse experience
• Highschool or Equivalent
• Must be able to write, read, speak and understand English to operate safely and efficiently 
• Computer literate
• Detail oriented
• Logical problem solver
• Extremely accurate
• Basic mathematics
• Analytical
• Good interpersonal skills
• Strong writing and verbal communication skills
• Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
• Ability to work flexible hours

Preferred Qualifications:

• 2-year customer service/quality/ warehouse experience
• Understand warehouse and quality control methods
• intermediate knowledge of MS Office- Excel
• Strong detail-oriented and resourceful mindset
• Forklift Operator experience

We will know that the Account Coordinator is successful if they can:

• Responsive and professional support of customer requests
• Contribute to a safe and productive department
• Deliver a quality product to our customer
• Contribute to a predictable business
• Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects
• Displays the ability to communicate at all levels – up, down and across the business
• Promotes the company culture among peers

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Machine Operator is responsible to perform machine operation duties committed to meeting all our customer’s need, and people’s needs. Ensuring he operators as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a safe work environment is maintained 
• Engage in the Safety Observation process
• Ensure a preventive maintenance tasks are completed one time and correctly 
• Ensure all equipment is operating safely
• Ensure all line work and machine tasks are being completed in a safe manner
• Ensure a clean and organized workspace, and hold themselves to a high standard and lives the “leave work areas better than found them”.
• Continually seek out and remove forms of risk created by our equipment and equipment setup

People

• Provide technical leadership and troubleshooting capabilities
• Be a leader in training for all other personnel at Crescent who will interact and or operate with equipment.
• Recognize to ensure each person feels appreciated for the value they provide
• Lead people to encourage maximum performance and dedication

Productivity

• Perform tasks associated with setup and preventative maintenance of the equipment
• Ensure all line setup are done correctly, safely and on time
• Look for and create Continuous improvement ideas
• Provide a first level of troubleshooting and machine diagnostic when equipment is not performing properly
• Be able to setup and operate any auxiliary equipment such as labelers and printers
• Communicate issues and opportunities to the site Production Leader or Supervisors 
• Lead Equipment Changeovers

Quality

• Ensure all equipment is operating in a manner that produces quality product
• Communicate any suspected quality issues to the appropriate person
• Participate in root cause analysis on quality issues and be part of corrective action development
• Provide consultation along with Quality leader and Ops leadership on all new builds to ensure “quality at the source” design.

Customer Value

• Ensure the proper care and use of equipment – Crescent and Customer owned equipment 
• Provide real time support to customer trials, samples and visits 

Financial 

• Be knowledgeable of impact of equipment costs on Crescent
• Use equipment, support and other materials appropriately 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Has a “Do it Right” approach vs a “being right” mindset
• Accepts task delegation from others
• Communicate issues and opportunities openly with Site Leadership

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency

Work Environment / Physical Demands

• Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements 

Management Reasoning and Organizational Skills

• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed

Systems Usage

• Packmanager
• Microsoft Office Suite
• Other Equipment software applications

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• Experienced in packaging equipment operation or maintenance

Preferred Qualifications:

• Experience in cartoner, shrink wrapping, printing, labeling or robotic packaging
• Experience in packaging systems maintenance or preventative maintenance programs including
  • Setup
  • Changeover
  • Preventative Maintenance
• Basic Machine Troubleshooting
• Advanced computer skills
• Understands Standard Work and Continuous Improvement Concepts

We will absolutely know the Machine Operator is successful if they can:

• Maintain the production equipment in a safe and productive manager
• Ensure machine is property maintained
• Improve productivity through idea and implementation of ideas

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary 

The Crescent Quality Assurance Supervisor (QS) is responsible for ensuring Production / Operational processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards in an environment adhering to Federal Aviation Administration / DCMA / AS9120-compliance.  

The Quality Supervisor will work with Cross Functional Leaders and staff to monitor the Crescent Quality Management System (QMS) and ensure routine quality inspection activities and the delivery  of top-quality, conforming service (according to customer specifications). The Quality Supervisor will supervise the Auditing function and work with Quality Account Coordinators to assign auditor workload based on risk.  The Quality Supervisor is responsible for measuring, monitoring and reporting Quality Key Performance Indicators (KPIs) and trends while supporting investigations for nonconformances and driving necessary corrective / preventive actions and continuous improvement initiatives. 

 The Quality Supervisor will operate as outlined in the Crescent Way- 3 P’s: 

• Purpose 
• Process 
• People 

While building on our culture of: 

• Doing it Right 
• Doing it Safe 
• Doing it Well 

Essential Duties and Responsibilities 

Safety 

1. Read and understand the Crescent Safety Playbook – Doing It Safe. 
2. Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas. 
3. Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture.  

Quality  

1. Support auditing compliance to Crescent QMS to ensure Quality Programs and Systems are intact and meet Regulatory and Customer requirements.  Stay abreast of audit trends to identify areas for risk-based auditing.  Make sure daily and quarterly audit programs are aligned with risk-based analysis. 
2. Support Quality Exception Management/Quality Nonconformance processes and activity.  Support management of nonconformance cages.  Assure nonconforming parts are contained and do not ship (unless otherwise requested by customer quality/engineering personnel). 
3. Support all applicable internal & external (third party, customer and Regulatory) Quality audits and visits. 
4. Measure, monitor and report Quality KPIs (Process Accuracy).
5. Participate as an active member of Project Start Up Teams to ensure Quality considerations and Design Quality have been implemented prior to new project start. 
6. Report site nonconformances and lead quality nonconformity investigations as necessary.  Gather or delegate collection of escapes information. 
7. Support site nonconformance investigation and CAPA activity for operations activity as requested.  Take an active role in leading CAPA investigations for Quality department processes. 
8. Manage Departmental staff and monitor data and productivity of staff, improving team’s efficiency and effectiveness. 
9. Support Lean Manufacturing and 5S activities driving Quality CI initiatives. 
10. Manage scale calibration program, assuring compliance with measurement device procedures and regulations.  
11. Supervise containment and scrapping of hardware and shipping of scrap to customer-assigned scrapping providers. 
12. Help proliferate quality throughout the Parts Fulfillment business.  

Productivity  

1. Support Cross Functional Teams to manage and prioritize Quality staffing assignments to ensure auditing and other quality activity is thorough but not intrusive to On-time Delivery or Productivity needs. 
2. Support and review material and workflow processes to ensure Design Quality and maximize production efficiencies. 
3. Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures. 
4. Identify, drive and support Continuous Improvement (CI) efforts.  

People  

1. Participate in Crescent talent selection, talent development and recognition processes. 
2. Train and monitor staff as required and perform fair and accurate performance evaluations. Recognize and develop Logistics Quality People so all can meet their greatest potential while proactively addressing areas of conflict and underperformance. 
3. Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.  

Customer Value  

1. Lead Ensure processes, programs and controls are intact and executed against to deliver top quality service to all Crescent customers.  

Financial  

1. Safeguard site Process Accuracy KPI and FTY KPI to meet established targets. 
2. Improve organizational efficiency and reduce system/process wastes.  Conceive / Implement LEAN ideas through Plan-Do-Learn-Do Better (Plan-Do-Check-Act) cycle. 
3. Monitor variable expenditures on Quality programs to ensure services and pricing needs are met and maximized.  

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.  

Cultural Competencies 

Do It Right 

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider. 

• Identifies and counters resistance to change 
• Advocates continuous improvement 
• Forges teams and provides direction 
• Provides constructive performance feedback 
• Willingly adjusts the make-up of the team 
• Plans, delegates, and follows up 
• Guides others to improve collaboration 
• Entrepreneurial initiative   

Do It Safe 

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful. 

• Self-assured yet humble 
• Able communicator—good clarity, balanced talker and listener 
• Patient 
• Effectively assertive and able to handle conflict and confrontation  
• Solution vs. blame oriented 
• Mixture of firmness and flexibility 
• Has energy and enthusiasm 
• Holds self and others accountable 
• Willing to take calculated risks  

Do It Well 

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers. 

• Systematic trainer, willing and able to develop people 
• Good work ethic, task focused and willing to extend extra effort 
• Able to follow structure where it exists and create structure where it does not 
• Resilient—able to deal with the unexpected, not easily flustered 
• Maintains sense of urgency 
• Follows up to ensure quality task completion 
• Disciplined Self Starter  

Work Environment / Physical Demands 

• Fast paced environment, requiring the ability to adapt to constant changes in schedules, volumes, staffing and shift requirements. 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch. 
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. 

Management Reasoning and Organizational Skills 

• Information Processing 
• Problem Solving and Decision Making 
• Communication Skills 
• Time Management  

Systems Usage 

• Nulogy 
• UKG 
• Qualtrax 
• Oracle/PSS/Spotfire/IMPACT 
• Microsoft Office Suite 
• Customer Specific Systems (DigitalThread, SCORE/MTV, QEM, eNMS, etc.)  

Performance Metrics and Trends 

• Safety 
• Quality 
• Productivity 
• People 
• Customer Value 
• Financial  

Qualifications 

Education & Experience:  

• Minimum 2 years Quality experience (related experience, or equivalent combination of education and experience). 
• Experience with Microsoft Office (Word, Excel, Outlook, PowerPoint). 
• Ability to communicate effectively through oral and written communications. 

Preferred Qualifications: 

• Regulatory cGMP manufacturing experience. 
• Experience with Warehouse Management Systems. 
• Experience leading teams or projects strongly desired. 
• Lean Manufacturing, Continuous Improvement, Process Excellence experience.  

We will absolutely know the Quality Assurance Supervisor is successful if they can: 

• Support applicable AS9120 & customer compliant operations.
• Deliver a quality service to our customer(s). 
• Develop a self-sufficient quality team. 

Position Summary

Crescent Maintenance Technician is responsible to perform maintenance duties committed to meeting all our customer’s need, and people’s needs. Ensuring he operators as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a safe work environment is maintained 
• Engage in the Safety Observation process
• Complete maintenance tasks on time and correctly as assigned
• Ensure all equipment is operating safely
• Ensure all maintenance work is being completed in a safe manner
• Ensure a clean and organized work space, and hold themselves to a high standard and lives the “leave work areas better than found them”
• Continually seek out and remove forms of risk created by our equipment and equipment setup

People

• Provide technical expertise and troubleshooting capabilities
• Help in training for all other personnel at Crescent (FLO’s, Line Leaders, Machine Operators) who will interact and or operate with equipment 
• Treat People with Respect and communicate in a professional manner
• Able to except direction and delegation from leaders
• Encourage People to take ownership and build relationships with other Key Crescent People

Productivity

• Look for new uses of technology and equipment, providing Crescent and customers with flexibility and improved productivity 
• Participate in setups and ensure they are done correctly, safely and on time
• Complete all PM’s on time
• Look for and create Continuous improvement ideas
• Communicate issues and opportunities to the Maintenance Leader

Quality

• Ensure all equipment is operating in a manner that produces quality product
• Communicate any suspected quality issues to the appropriate person 
• Participate in root cause analysis on quality issues and be part of corrective action development 
• Provide consultation along with Quality leader and Ops leadership on all new builds to ensure “quality at the source” design

Customer Value

• Ensure the completion of all required PM’s – Crescent and Customer owned equipment 
• Provide real time support to customer trials, samples and visits 

Financial

• Responsible to specify, source and select cost effective equipment, spare parts and services
• Good decision making on repair / replacing parts and equipment
• Maintain a personal level of productivity

Cultural Competencies

Do It Right

• Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

• Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

• Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company reflects the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements 

Systems Usage

• Kronos
• Microsoft Office Suite
• Other Equipment software applications

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1+ years’ experience in equipment maintenance

Preferred Qualifications:

• Experienced in packaging systems maintenance.
  • Conveyor
  • Drives and Motors
  • Printers and Label applicators
• Basic Troubleshooting

We will absolutely know the Maintenance Technician Level 1 is successful if they can:

• Maintain the production equipment in a safe manner
• Improve productivity through idea and implementation of ideas

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Account Coordinators work directly with customer representatives to manage orders, exceptions and special requests. They support site leadership to plan and execute daily work with expected levels of productivity, quality and safety. Ensure that people in area of responsibility are positioned and monitored for maximum productivity.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way
• Act as a liaison to shipping/warehouse people ensuring all order requirements are successfully communicated
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive
• Provide individual performance insights to leadership team for assessments and coaching 

Productivity

• Manage orders and queue them to pickers/processors
• Manage exceptions and problem lots and returns
• Maintain customer and Crescent systems
• Prepare Requests for Shipment (RFS)
• Assist with training all Crescent People on proper policies and procedures.
• Ensure that Customer expectations are met on a consistent
• Encourage good working conditions and provide positive motivation for all Crescent People
• Maintain productivity standards as dictated by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels 
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Working with other departments and utilize tools and resources to drive a lean culture 
• Leading projects to eliminate waste and defects within the department 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents 
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Maintain a clean and orderly work area
• Inspect all paperwork to identify reason for returns or shipments 
• If position is focused on quality objectives, respond to quality inquiries, log non-conforming parts, manage NC/Quality cage where applicable
• Participate in Quality Sentinel Programs

Inventory Management

• Ensure current and accurate inventory control for each account
• Complete cycle counts, bin audits, and bin maintenance when requested
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items 

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Maintain on time deliver and/or days in process targets
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests 
• Process shipping document amendments and kit matrices upon request
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to customers all aspects of quality issues
• Maintain a good working relationship with customers

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements 
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch 
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day
• Walk on concrete floors for extended periods while in the warehouse pulling and labeling product for shipping
• The ability to communicate with facts, and to balance talking with listening 
• Perform other job-related duties as assigned

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change 
• Determining how information fits together and how the information relates to production efficiency 
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Nulogy and QCloud (if required)
• Shipping Services (FedEx,UPS, DHL, )
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1-year customer service/ inventory/ warehouse experience
• Highschool or Equivalent
• Must be able to write, read, speak and understand English to operate safely and efficiently 
• Computer literate
• Detail oriented
• Logical problem solver
• Extremely accurate
• Basic mathematics
• Analytical
• Good interpersonal skills
• Strong writing and verbal communication skills
• Basic to intermediate knowledge of MS Office and comfortable learning new technology systems as needed
• Ability to work flexible hours

Preferred Qualifications:

• 2-year customer service/quality/ warehouse experience
• Understand warehouse and quality control methods
• intermediate knowledge of MS Office- Excel
• Strong detail-oriented and resourceful mindset
• Forklift Operator experience

We will know that the Account Coordinator is successful if they can:

• Responsive and professional support of customer requests
• Contribute to a safe and productive department
• Deliver a quality product to our customer
• Contribute to a predictable business
• Identifies areas for improvement, participates in continuous improvement events and provides ideas for reducing waste and defects
• Displays the ability to communicate at all levels – up, down and across the business
• Promotes the company culture among peers

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Location: 9817 Crescent Park Drive, West Chester OH 45069

Manager, People Operations

The Manager, People Operations serves as a high-impact leader and true strategic operator within the People organization. Reporting to the Vice President of People & Culture, this role acts as the engine behind the function—combining deep subject matter expertise with operational rigor to lead, optimize, and evolve Crescent’s People Operations capabilities across performance management, compensation, benefits, payroll, compliance, audit, social responsibility, and analytics. This role ensures Crescent’s people programs are competitive, financially sound, and culturally aligned—contributing to the broader People Strategy and fostering a high-performing environment where all people can grow.

As both a builder and optimizer, this leader owns the operational foundation of HR—designing, implementing, and continuously improving processes and systems to establish scalable, consistent practices rooted in operational excellence. With a strong focus on employee experience, this role ensures the delivery of effective, seamless processes that support the full employee lifecycle. They deliver actionable reporting and analytics that inform strategic decision-making, workforce planning, and organizational effectiveness, serving as a key enabler of data-driven insights across the business.

This is a hands-on leadership role at a pivotal stage of growth—ideal for someone who thrives in building from the ground up, creates order from ambiguity, and excels at developing scalable, sustainable systems. The successful candidate brings a balance of strategic thinking and executional discipline, with a strong orientation toward continuous improvement and employee experience.

This Manager of People Compensation and Benefits will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our Values of:

• Doing it Right
• Doing it Safe
• Doing it Well

Qualifications

Education & Experience:                                                                                                                   

• Bachelor’s degree in Human Resources, Business Administration, Finance, or related field.
• 7+ years of progressive HR leadership experience in compensation, benefits, compliance, payroll, and HRIS management.
• Professional certification (i.e. SHRM-CP, SHRM-SCP, PHR, SPHR, CEBS, CCP certification).
• Demonstrated experience partnering with Finance teams on budgeting, accruals, and fiscal reporting.
• Strong knowledge of payroll process compliance and federal/state labor laws.
• Proficiency in HRIS (e.g., UKG) and Microsoft Office Suite.
• Demonstrated leadership and coaching experience.
• Strategic Leadership in anticipating and mitigating compliance risks while aligning People strategy with company goals.
• Experience working in multi-state or multinational environments to manage diverse labor laws, social compliance, and payroll processes.
• Experience mitigating risks, implementing corrective action plans, and strengthening internal controls.
• Experience managing payroll automation and analytics dashboards.
• Experience overseeing compensation, benefits, payroll, and compliance programs for large, distributed organizations (500+ employees).
• Cross-functional experience partnering with Finance, Legal, and Operations teams to implement holistic compliance strategies.

Preferred Qualifications:

• Master’s degree in Human Resources, Business, or related field.
• Certifications: SHRM-SCP, SPHR, CCP (Certified Compensation Professional), or CEBS (Certified Employee Benefit Specialist).
• Experience leading corporate social responsibility and recovery-friendly workplace initiatives.
• Proven track record in managing HR-related budgets and performance reporting.
• CPA certification or coursework in accounting/finance is highly valued.
• Advanced skills in Microsoft Excel (e.g., macros, advanced formulas).
• Experience working with Power BI or other reporting tools to track, analyze, and present HR and financial data.

Essential Duties and Responsibilities

Safety

1. Support and advance wellness and well-being programs that positively impact employee health, safety, and overall experience.
2. Partner with EHS and Operations to strengthen alignment between People practices and Crescent’s safety strategy.
3. Apply the Crescent Safety Playbook to ensure clarity, consistency, and effectiveness in communication and execution.
4. Drive risk mitigation efforts related to workers’ compensation and incident reporting by:

• Ensuring accurate, timely documentation and compliance
• Identifying process improvements through a continuous improvement (CI) approach
• Supporting the development of scalable, proactive safety-related People processes

Quality

1. Ensure accuracy, integrity, and timeliness of HRIS, payroll, and benefits data through disciplined audits and reconciliation processes.
2. Maintain strong vendor relationships with brokers, carriers, and partners to ensure high-quality service delivery and continuous improvement.
3. Support the development and optimization of People systems, tools, and standardized processes (e.g., STAR framework).
4. Deliver accurate and actionable reporting on compensation, benefits, budgeting, and workforce metrics to support strategic decision-making.
5. Maintain and continuously improve data integrity across UKG, PlanSource, and related systems.
6. Lead compliance and reporting processes, ensuring alignment, accuracy, and transparency across all People data and dashboards
7. Ensure accurate and timely HRIS, payroll, and data including benefits, budgeting and People metrics, through ongoing audits and reconciliation, to support standard of excellence in data reporting and strategic decisions.
8. Support development and refinement of STAR processes and People Group tools.

Productivity

1. Oversee benefits administration to ensure accurate, efficient, and employee-focused delivery, including enrollment, eligibility, and vendor coordination.
2. Partner cross-functionally with Payroll, HRIS, Accounting, and IT to ensure seamless data integration and operational effectiveness.
3. Analyze compensation and benefits trends; develop cost models and insights to inform leadership decisions.
4. Partner with Finance to manage health & welfare accruals and monitor People Group budget performance.
5. Oversee 401(k) plan administration and support required filings in partnership with internal and external stakeholders.
6. Continuously improve HRIS workflows, systems, and reporting capabilities to enhance usability, accuracy, and scalability.
7. Lead process improvement initiatives that increase efficiency and reduce administrative burden across People Operations. Manage day-to-day benefits administration including enrollment accuracy, vendor file exchanges, eligibility, and troubleshooting escalated issues.

People

1. Serve as the primary subject matter expert for compensation, benefits, and total rewards strategy.
2. Advise and educate leaders and employees on compensation structures, benefits programs, wellness resources, and leave processes.
3. Lead annual compensation processes, including merit planning, structure reviews, pay equity analysis, and salary benchmarking.
4. Support incentive compensation planning, administration, and alignment with overall pay strategy.
5. Partner with leaders to design and maintain competitive, equitable compensation programs that attract and retain talent.
6. Support and promote Whole Person Well-Being initiatives to drive engagement and participation.
7. Oversee People Operations workflows and approvals to ensure accuracy, compliance, and alignment with policy and strategy.
8. Deliver regular reporting and insights through People dashboards, including key metrics such as retention, progression, and workforce trends.
9. Own and monitor the GoPTOMe process and People Group administrative workflows.
10. Review and approve People Group–related changes and actions (benefits enrollments, pay adjustments, HRIS changes) to ensure accuracy and alignment with policies.
11. Provide monthly updates on all People Dashboards
    • Progression, Retention, Promotion
    • People Metrics Dashboard

Customer Value

1. Ensure compensation and benefits programs reflect market competitiveness and alignment with Crescent Way values.
2. Build strong, trusted partnerships across Finance, Operations, IT, and business leadership.
3. Translate People data and insights into clear, actionable communication for leaders and employees.
4. Deliver a consistent, high-quality employee experience through effective program design, communication, and execution.

Financial

1. Partner with Finance to support compensation planning, benefits forecasting, and accrual management.
2. Monitor cost performance across compensation and benefits programs; identify risks and opportunities for optimization.
3. Lead analysis supporting annual benefits renewals and compensation structure decisions.
4. Contribute to the development of financial models related to staffing, compensation, incentives, and benefits.
5. Drive continuous improvement and leverage technology to reduce cost, increase efficiency, and enhance operational effectiveness.
6. Embrace CI and technology solutions to reduce administrative burden and waste.

Cultural Competencies 

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.

• Identifies and counters resistance to change
• Advocates continuous improvement
• Forges teams and provides direction
• Provides constructive performance feedback
• Willingly adjusts the make-up of the team
• Plans, delegates, and follows up
• Guides others to improve collaboration
• Entrepreneurial initiative

Do It Safe

Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured yet humble
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable
• Willing to take calculated risks

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Maintains sense of urgency
• Follows up to ensure quality task completion
• Disciplined Self Starter

Work Environment / Physical Demands

• Dynamic, fast-paced environment requiring adaptability to changing business and customer needs.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to work in a fast-paced, dynamic environment with competing priorities.
• Ability to travel occasionally for audits, leadership meetings, and external compliance reviews, about 30% of travel required annually.
• Ability to sit, stand, and lift/move materials as needed (up to 25 pounds).

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time management and ability to prioritize
• Exhibits big picture thinking and a combination of Short-term and Long term (Strategic) thinking

Systems Usage

• UKG
• Comp Analyst
• Benefit provider portal navigation
• Office Suite (i.e., Outlook, Excel, and Word)
• Fax Machine
• Telephone
• Scanners and Printers
• Greenhouse
• Hire Credit
• Quick Base
• Everify
• Help Hotline
• Intranet

Performance Metrics and Trends

• Safety
• Quality
• Productivity
• People
• Customer Value
• Financial
• Ontime reporting, useability of reporting, corrective actions from reporting

We will absolutely know the Manager- People Operations is successful if they can:

• Deliver accurate and timely completion of compensation cycles and benefits processes
• Achieve high leader satisfaction with compensation and benefits support
• Increase participation in well-being and benefits programs
• Improve understanding of compensation and benefits value across the organization
• Provide reliable reporting, clean audits and effective budget partnership

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Machine Operator is responsible to perform machine operation duties committed to meeting all our customer’s need, and people’s needs. Ensuring he operators as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a safe work environment is maintained 
• Engage in the Safety Observation process
• Ensure a preventive maintenance tasks are completed one time and correctly 
• Ensure all equipment is operating safely
• Ensure all line work and machine tasks are being completed in a safe manner
• Ensure a clean and organized workspace, and hold themselves to a high standard and lives the “leave work areas better than found them”.
• Continually seek out and remove forms of risk created by our equipment and equipment setup

People

• Provide technical leadership and troubleshooting capabilities
• Be a leader in training for all other personnel at Crescent who will interact and or operate with equipment.
• Recognize to ensure each person feels appreciated for the value they provide
• Lead people to encourage maximum performance and dedication

Productivity

• Perform tasks associated with setup and preventative maintenance of the equipment
• Ensure all line setup are done correctly, safely and on time
• Look for and create Continuous improvement ideas
• Provide a first level of troubleshooting and machine diagnostic when equipment is not performing properly
• Be able to setup and operate any auxiliary equipment such as labelers and printers
• Communicate issues and opportunities to the site Production Leader or Supervisors 
• Lead Equipment Changeovers

Quality

• Ensure all equipment is operating in a manner that produces quality product
• Communicate any suspected quality issues to the appropriate person
• Participate in root cause analysis on quality issues and be part of corrective action development
• Provide consultation along with Quality leader and Ops leadership on all new builds to ensure “quality at the source” design.

Customer Value

• Ensure the proper care and use of equipment – Crescent and Customer owned equipment 
• Provide real time support to customer trials, samples and visits 

Financial 

• Be knowledgeable of impact of equipment costs on Crescent
• Use equipment, support and other materials appropriately 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Has a “Do it Right” approach vs a “being right” mindset
• Accepts task delegation from others
• Communicate issues and opportunities openly with Site Leadership

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency

Work Environment / Physical Demands

• Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements 

Management Reasoning and Organizational Skills

• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed

Systems Usage

• Packmanager
• Microsoft Office Suite
• Other Equipment software applications

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• Experienced in packaging equipment operation or maintenance

Preferred Qualifications:

• Experience in cartoner, shrink wrapping, printing, labeling or robotic packaging
• Experience in packaging systems maintenance or preventative maintenance programs including
  • Setup
  • Changeover
  • Preventative Maintenance
• Basic Machine Troubleshooting
• Advanced computer skills
• Understands Standard Work and Continuous Improvement Concepts

We will absolutely know the Machine Operator is successful if they can:

• Maintain the production equipment in a safe and productive manager
• Ensure machine is property maintained
• Improve productivity through idea and implementation of ideas

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Machine Operator is responsible to perform machine operation duties committed to meeting all our customer’s need, and people’s needs. Ensuring he operators as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a safe work environment is maintained 
• Engage in the Safety Observation process
• Ensure a preventive maintenance tasks are completed one time and correctly 
• Ensure all equipment is operating safely
• Ensure all line work and machine tasks are being completed in a safe manner
• Ensure a clean and organized workspace, and hold themselves to a high standard and lives the “leave work areas better than found them”.
• Continually seek out and remove forms of risk created by our equipment and equipment setup

People

• Provide technical leadership and troubleshooting capabilities
• Be a leader in training for all other personnel at Crescent who will interact and or operate with equipment.
• Recognize to ensure each person feels appreciated for the value they provide
• Lead people to encourage maximum performance and dedication

Productivity

• Perform tasks associated with setup and preventative maintenance of the equipment
• Ensure all line setup are done correctly, safely and on time
• Look for and create Continuous improvement ideas
• Provide a first level of troubleshooting and machine diagnostic when equipment is not performing properly
• Be able to setup and operate any auxiliary equipment such as labelers and printers
• Communicate issues and opportunities to the site Production Leader or Supervisors 
• Lead Equipment Changeovers

Quality

• Ensure all equipment is operating in a manner that produces quality product
• Communicate any suspected quality issues to the appropriate person
• Participate in root cause analysis on quality issues and be part of corrective action development
• Provide consultation along with Quality leader and Ops leadership on all new builds to ensure “quality at the source” design.

Customer Value

• Ensure the proper care and use of equipment – Crescent and Customer owned equipment 
• Provide real time support to customer trials, samples and visits 

Financial 

• Be knowledgeable of impact of equipment costs on Crescent
• Use equipment, support and other materials appropriately 

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Has a “Do it Right” approach vs a “being right” mindset
• Accepts task delegation from others
• Communicate issues and opportunities openly with Site Leadership

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency

Work Environment / Physical Demands

• Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements 

Management Reasoning and Organizational Skills

• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed

Systems Usage

• Packmanager
• Microsoft Office Suite
• Other Equipment software applications

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• Experienced in packaging equipment operation or maintenance

Preferred Qualifications:

• Experience in cartoner, shrink wrapping, printing, labeling or robotic packaging
• Experience in packaging systems maintenance or preventative maintenance programs including
  • Setup
  • Changeover
  • Preventative Maintenance
• Basic Machine Troubleshooting
• Advanced computer skills
• Understands Standard Work and Continuous Improvement Concepts

We will absolutely know the Machine Operator is successful if they can:

• Maintain the production equipment in a safe and productive manager
• Ensure machine is property maintained
• Improve productivity through idea and implementation of ideas

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

The Continuous Improvement Engineer will be responsible for the development and execution of a comprehensive Continuous Improvement Service Culture. This role will focus on eliminating waste, developing our people and interfacing with our customers to implement Continuous Improvement projects and statistical analysis. The role will lead initiatives that drive operational excellence, utilizing Lean Principles, value stream mapping, and waste reduction.

Key responsibilities include:

✓ Process Optimization: Lead initiatives focused on Lean principles, value stream mapping, and waste elimination to improve operational efficiency.

✓ Training and Development: Deliver training programs to instill a Continuous Improvement mindset, ensuring people are equipped with the necessary tools and techniques.

✓ Standardization: Create Standard Operating Procedures, Standard Work Instructions, Leader Standard Work, policies and procedures.

✓ Program Management: Oversee Continuous Improvement activities, including the implementation of a Continuous Improvement Tracker to monitor progress and results.

✓ Cultural Transformation: Act as a coach and mentor to people, embedding a culture of problemsolving and innovation.

The Continuous Improvement Engineer will possess a passion for change, empowering and developing people while creating an impact through operational excellence.

Essential Duties and Responsibilities

Safety

1. Full comprehension and adherence to the Crescent Safety Playbook – Doing it Safe.

2. Assess and remove all unnecessary risk within our business.

3. Perform Job Hazard Analysis.

4. Improve plant layout and equipment to ensure we operate safely.

5. Understand ergonomic risks and develop solutions to eliminate the risks.

6. Develop safe and efficient workspaces.

7. Participate in accident investigations and develop process solutions to eliminate root cause of injuries / accidents.

Quality

1. Do what is right for our customers, company, and people.

2. Identifying, analyzing and implementing continuous improvement opportunities in the quality organization.

3. Determine business and process path DPMO and sigma rating.

4. Adhere to all quality standards.

5. Ensure our customers’ needs for quality are understood and built into each process.

6. Ensure root cause and problem-solving thinking is used in addressing all Quality issues.

7. Evaluate processes to ensure target conditions are met, and actions put in place when they are not met to include detailed root cause analysis and mitigation strategy.

Productivity

1. Lead Continuous Improvement Initiatives: Develop and implement ideas for process improvement projects across all functions, manage the Continuous Improvement pipeline and savings tracker.

2. Lead customer ideation sessions for Value Creation and Continuous Improvement activities.

3. Lead continuous improvement events utilizing the Plan, Do, Learn, Do Better mentality and the DMAIC process (i.e., Value stream mapping events, kaizens, Problem solving, 3P, Flow, etc.).

4. Lead engineering projects – Capex, managing vendors, budgets and timelines.

5. Perform time studies and other analysis to understand opportunities for improvement.

6. Develop Standard Operating Procedures that define tasks necessary to accomplish the given Value Stream Map.

7. Develop Standard Work Instructions that clearly state how to perform each task identified in the various SOPs.

8. Develop Leader Standard Work necessary to ensure system and process adherence.

9. Reduce line change over and setup times.

10. Problem-Solving: Facilitate root cause analysis and problem-solving workshops to address complex issues and implement corrective and preventive actions.

People

1. Collaborate and help drive the Continuous Improvement Service Culture.

2. Culture: Enhance and cultivate Crescent’s Continuous Improvement Service Culture Demonstrating Do it Right, Do it Safe and Do it Well. Be a Crescent Continuous Improvement Service Culture leader and involve others in IE and CI activities.

3. Lean & Six Sigma Methodologies: Apply Lean, Six Sigma, and other quality tools to foster a culture of continuous improvement, mentor to team members to help develop their understanding of Industrial Engineering and Lean tools.

4. Cross-Functional Collaboration: Work with all departments to align and integrate improvement strategies.

Customer Value

1. Lead the Customer CI sessions, drive the CI pipeline and track CI projects.

2. Build and maintain strong and collaborative working relationships with the site’s key Customer(s).

3. When needed support new site / Customer launches.

4. Work with the sites to ensure customer contractual obligations are met. Understand all contracts and Continuous Improvement Commitments.

Financial

1. Identify and implement Continuous Improvement projects that will financially benefit both Crescent and our Customers.

2. Lead and support Continuous Improvement project tracking to include financial impact of projects and activities.

All other duties as assigned, including but not limited to identifying and training an individual capable of successfully completing all stated Essential Duties and Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Work Environment / Physical Demands

✓ Ability to travel up to 25%.

✓ Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.

✓ Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

✓ Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements.

Management Reasoning and Organizational Skills

✓ Practical problem solver

✓ Ability to anticipate and look ahead

✓ Mental agility and the capacity to handle an up-tempo work pace

✓ Idea generator

✓ Has viable administrative, organizational and time management skills

✓ Thorough, accurate, detail-oriented

✓ Effective time manager and prioritizer

Systems Usage

✓ Nulogy

✓ UKG

✓ NetSuite

✓ Qualtrax

✓ Greenhouse

✓ SharePoint

✓ Various Learning Platforms

✓ Microsoft Office Suite–strong Excel, Visio

✓ Microsoft Teams, Zoom and other virtual tools

✓ Vizio

✓ Mini-tab

Performance Metrics and Trends

✓ Safety

✓ Quality

✓ Productivity

✓ People

✓ Customer Value

✓ Financial

Qualifications Education & Experience:

✓ Lean Six Sigma certification - Green Belt required. Demonstrated passion and commitment to Continuous Improvement Mindset.

✓ Minimum of 5 years of experience in a Continuous Improvement environment.

✓ Strong understanding of Lean principles, Six Sigma methodologies, statistical analysis, and process mapping.

✓ Excellent written and verbal communication skills, with the ability to effectively present information and influence stakeholders.

✓ Proven ability to lead cross-functional teams, coach and mentor employees, and drive change management.

✓ Strong analytical and critical thinking skills, with the capability to perform root cause analysis and implement sustainable solutions.

Preferred Qualifications:

✓ Understanding of Co-Packaging and Parts Fulfillment business.

✓ Experience with MRP / ERP Systems.

✓ Continuous Improvement Strategy implementation.

✓ Experience as a Lean Coach / Teacher.

We will absolutely know the Continuous Improvement Engineer is successful if they can:

✓ Live and embrace the Crescent Way.

✓ Develop and Implement Continuous Improvement Projects including training and people development, Kaizen event and daily improvements.

✓ Project tracking including financial, and people development.

✓ Develop a self-sufficient / high performing Continuous Improvement Culture.

✓ Consistently achieves performance goals.

✓ Implementation of CI initiatives that deliver savings annually.

✓ Be seen as a transformational CI leader.

✓ Effectively lower DPMO and Sigma rating, while increasing profitability, capacity and customer satisfaction.

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent's Site People Generalist is responsible for administering all PG-related functions for their site. These functions include but are not limited to staffing, conducting new hire orientation, and supporting Whole Person Wellbeing initiatives to foster a productive work atmosphere. In partnership with their Regional People Manager and site leadership, they will work to develop a high-performing team through growth and development programs, effective performance assessments, and adherence to Crescent's People Group policies and procedures. The SPG is committed to meeting the needs of our Customer, our Company, and our People by providing the highest quality of support services. These support services will operate as outlined in the Crescent Way- 3 P’s – STAR Process:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe.
• Monitor OSHA recordables to ensure proper documentation / compliance and root cause analysis.
• Assist site leadership with accident reporting and investigations.
• Participate in on-site safety committees.
• Establish a level of momentum for participation by everyone in performing safety sentinels/observations and training to JHA’s.

People

• Administer and analyze Voice of our People – annual themes.
• Ensure full cycle talent management.
• Ensure STAR is fully and fairly implemented across the operation.
• Brand Crescent as an employer where People can grow to their fullest potential.
  • • Coordinate on strategic initiatives that drive employee engagement and motivation and productivity.
  • Monitor leveling up program to ensure alignment to the STAR process.

• Conduct monthly SLA with talent partners to ensure services meet the needs of the operation.
• Communicate concerns pertaining to competitive landscape.

Productivity

• Ensure our performance management system is fully understood and is uniformly implemented within the operation.
• Effectively partner with operation leaders to manage people relations and provide guidance on complex people matters.
• Ensure SCARF is fully embraced within the operation- improving the motivation and engagement of all People.
• Assist with the development and tracking of training programs.

Quality

• Conduct orientations for all new hires.
• Analyze and audit the leveling up program to ensure, alignment, consistency and fairness.
• Assist leadership team to ensure all onboarding plans are scheduled and completed for all new hires.
• Oversee and monitor the assessment process.
• Data Integrity
  • Timely and accurate people data reporting and records management.
  • Analyze statistical data and reports to identify and determine areas of opportunity.

Customer Value

• Optimize site resources and people management by supporting, developing, and sustaining the site leadership goals and objectives.
• Assist with implementation and site alignment to the STAR process and tools.
• Continually challenge and provide feedback on Crescent’s People policies.
• Understand and become knowledgeable about the concepts and various demands of the customer (know the business).
• Continually seek out opportunities to streamline the STAR process.
• Lead transformation within the operation.
• Foster Crescent excellence by cultivating and exemplifying People Group Leadership.

Financial

• Via Voice of the People – identify key areas for improvement in our work environment to enhance retention.
• Embrace innovation and technology, to eliminate all forms of waste.

Regulatory

• Ensure all employment practices comply with federal, state and local regulations.
• Ensure all compliance dates are met for reporting
• Ensure compliance training is conducted within the operation.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement.
• Provide direction and rally the team impetus, forge teams.
• Provides constructive performance feedback.
• Willingness to make personnel changes.
• Develops readiness for delegation to others and then does delegate to others.
• Willing to take calculated risks.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Effectively assertive and able to handle conflict and confrontation situations
• Solution blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

 A fast paced environment, requiring SPG to adapt to continuous changes in Company, Customer and People needs.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment kneel to install computer equipment. 
• Ability to sit for extended periods of time at desk in traditional office environment.
• Ability to travel 25% to Crescent locations
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Moderate noise (i.e. business office with computers, phone, and printers, warehouse traffic).

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time management and ability to prioritize
• Exhibits big picture thinking and a combination of Short term and Long term (Strategic) thinking

Systems Usage

• UKG
• Office Suite (i.e. Outlook, Excel and Word)
• Vonage
• Telephone
• Scanners and Printers
• Greenhouse
• Checkr
• Docusign
• Quickbase

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

 Education & Experience:

• Bachelors degree in related field or equivalent experience
• SHRM-CP certification
• Excellent communication skills, interpersonal skills, ethics, and cultural awareness
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Intermediate knowledge of MS Office, HRIS systems, and comfortable learning new technology systems as needed

Preferred Qualifications:

• 3+ years’ hands on experience working as a generalist in a production / manufacturing services environment.
• Bilingual (English and Spanish) or (English and Hindi)
• Proven experience working in an HR department
• Natural interpersonal and communication skills
• Strong detail-oriented and resourceful mindset
• Knowledge of UKG
• Knowledge of HR federal laws and regulations
• Strong ability to collaborate and influence a team

We will absolutely know the SPG is successful if they can:

• Improve Crescent’s ability to attract and retain talent.
• Turn talent into a competitive advantage through the promotion of SCARF within the operation.
• Provide superior customer service to the organization's internal and external customers.
• Positively impact their site’s financials.
• Exhibit strong understanding of progression and retention metrics & the established targets.
• Crescent operates in full compliance with:
  • Up to date knowledge of fair employment practices and workplace safety
  • STAR Process
  • Crescent Policies

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent's Site People Generalist is responsible for administering all PG-related functions for their site. These functions include but are not limited to staffing, conducting new hire orientation, and supporting Whole Person Wellbeing initiatives to foster a productive work atmosphere. In partnership with their Regional People Manager and site leadership, they will work to develop a high-performing team through growth and development programs, effective performance assessments, and adherence to Crescent's People Group policies and procedures. The SPG is committed to meeting the needs of our Customer, our Company, and our People by providing the highest quality of support services. These support services will operate as outlined in the Crescent Way- 3 P’s – STAR Process:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe.
• Monitor OSHA recordables to ensure proper documentation / compliance and root cause analysis.
• Assist site leadership with accident reporting and investigations.
• Participate in on-site safety committees.
• Establish a level of momentum for participation by everyone in performing safety sentinels/observations and training to JHA’s.

People

• Administer and analyze Voice of our People – annual themes.
• Ensure full cycle talent management.
• Ensure STAR is fully and fairly implemented across the operation.
• Brand Crescent as an employer where People can grow to their fullest potential.
  • • Coordinate on strategic initiatives that drive employee engagement and motivation and productivity.
  • Monitor leveling up program to ensure alignment to the STAR process.

• Conduct monthly SLA with talent partners to ensure services meet the needs of the operation.
• Communicate concerns pertaining to competitive landscape.

Productivity

• Ensure our performance management system is fully understood and is uniformly implemented within the operation.
• Effectively partner with operation leaders to manage people relations and provide guidance on complex people matters.
• Ensure SCARF is fully embraced within the operation- improving the motivation and engagement of all People.
• Assist with the development and tracking of training programs.

Quality

• Conduct orientations for all new hires.
• Analyze and audit the leveling up program to ensure, alignment, consistency and fairness.
• Assist leadership team to ensure all onboarding plans are scheduled and completed for all new hires.
• Oversee and monitor the assessment process.
• Data Integrity
  • Timely and accurate people data reporting and records management.
  • Analyze statistical data and reports to identify and determine areas of opportunity.

Customer Value

• Optimize site resources and people management by supporting, developing, and sustaining the site leadership goals and objectives.
• Assist with implementation and site alignment to the STAR process and tools.
• Continually challenge and provide feedback on Crescent’s People policies.
• Understand and become knowledgeable about the concepts and various demands of the customer (know the business).
• Continually seek out opportunities to streamline the STAR process.
• Lead transformation within the operation.
• Foster Crescent excellence by cultivating and exemplifying People Group Leadership.

Financial

• Via Voice of the People – identify key areas for improvement in our work environment to enhance retention.
• Embrace innovation and technology, to eliminate all forms of waste.

Regulatory

• Ensure all employment practices comply with federal, state and local regulations.
• Ensure all compliance dates are met for reporting
• Ensure compliance training is conducted within the operation.

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement.
• Provide direction and rally the team impetus, forge teams.
• Provides constructive performance feedback.
• Willingness to make personnel changes.
• Develops readiness for delegation to others and then does delegate to others.
• Willing to take calculated risks.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Effectively assertive and able to handle conflict and confrontation situations
• Solution blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

 A fast paced environment, requiring SPG to adapt to continuous changes in Company, Customer and People needs.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment kneel to install computer equipment. 
• Ability to sit for extended periods of time at desk in traditional office environment.
• Ability to travel 25% to Crescent locations
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Moderate noise (i.e. business office with computers, phone, and printers, warehouse traffic).

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time management and ability to prioritize
• Exhibits big picture thinking and a combination of Short term and Long term (Strategic) thinking

Systems Usage

• UKG
• Office Suite (i.e. Outlook, Excel and Word)
• Vonage
• Telephone
• Scanners and Printers
• Greenhouse
• Checkr
• Docusign
• Quickbase

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

 Education & Experience:

• Bachelors degree in related field or equivalent experience
• SHRM-CP certification
• Excellent communication skills, interpersonal skills, ethics, and cultural awareness
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Intermediate knowledge of MS Office, HRIS systems, and comfortable learning new technology systems as needed

Preferred Qualifications:

• 3+ years’ hands on experience working as a generalist in a production / manufacturing services environment.
• Bilingual (English and Spanish) or (English and Hindi)
• Proven experience working in an HR department
• Natural interpersonal and communication skills
• Strong detail-oriented and resourceful mindset
• Knowledge of UKG
• Knowledge of HR federal laws and regulations
• Strong ability to collaborate and influence a team

We will absolutely know the SPG is successful if they can:

• Improve Crescent’s ability to attract and retain talent.
• Turn talent into a competitive advantage through the promotion of SCARF within the operation.
• Provide superior customer service to the organization's internal and external customers.
• Positively impact their site’s financials.
• Exhibit strong understanding of progression and retention metrics & the established targets.
• Crescent operates in full compliance with:
  • Up to date knowledge of fair employment practices and workplace safety
  • STAR Process
  • Crescent Policies

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

The Logistics Supervisor serves as a liaison between the GE Warehouse Leadership and the GE operation. The position is responsible for leading operational and/or support departments including all aspects of shipping and receiving, scheduling, inventory management, quality management. The Logistics Supervisor upholds all QMP’s and work instructions. Responsible for instilling and maintaining good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all Crescent People consistently produce acceptable productivity, quality and safety results. This role requires the oversight and purchasing of shipping materials, office supplies, and department needs. Assures compliance with OSHA, MSDS, ASI, ISO, and SQF regulations. Ensure that payroll is processed correctly and all times for direct reports are capture accurately in time management and payroll systems. Champion of lean and continuous improvement strategies including but not limited to Leader Standard work, Value Stream Mapping, and process improvements.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe
• Ensure Safe and well-maintained Work Environment and conditions throughout all workspaces, facility and surrounding areas
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and employees in cultivating and promoting a Safety-First Culture
• Continually seek out and remove all forms of risk

People

• Read and understand the Crescent Way.
• Evaluate candidates and select the best cultural and competent fits using STAR (Select, Train, Assess, and Recognize)
• Act as a liaison to shipping/warehouse associates and leads, ensuring all order and work requirements are successfully always communicated and maintain an open line of communication with the customer
• Work closely and harmoniously with fellow team members and members of management
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by fostering a culture of respect, clear and concise communication, acts with humility, and one that embodies SCARF. (Status, Certainty, Autonomy, Relatedness, and Fairness)
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Utilizes cross training to progress their Crescent People as well as themselves
• Maintain productivity standards as dictate by department KPIs and goals
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels
• Maintain a monthly performance log for all Crescent Team Members
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators 
• Maximize site capacity and output capability through the planning and scheduling of all resources
• Assess / verify the ongoing need for resources.

Continuous Improvement

• Working with other departments and utilize tools and resources to drive a lean culture
• Leading projects to eliminate waste and defects within the department 
• Validate the use and continuous improvement of all production and operational processes 

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner
• Assist with ISO program management 
• Assist with FOD and parts awareness training 
• Maintain files for Quality Event Management 
• Log non-conforming parts when applicable 
• Ensure the root cause for all escapes is identified and corrected 
• Work with PQEs to identify part disposition and/or conformance issues

Inventory Management

• Ensure current and accurate inventory control for each account
• Ensure that there is no cross contamination of parts between accounts
• Complete Supervisor Cycle Counts as applicable
• Ensure Inventory accuracy goals of account are met
• Be able to report out on Inventory metrics and speak to open action items

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner
• Process shipping document amendments and kit matrices upon request
• Cultivate teamwork with the customer, working together to build a relationship of trust and problem solving
• Understand the nuances of each customer and their needs
• Report well documented and accurate metrics – DSR’s and KPI’s
• Build a strong reputation with our customer as being a customer centric business leader/supervisor

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement 
• Financial targets supported by running a productive, quality and safety minded department

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion
• Provide direction and rally the team impetus, forge teams
• Provides constructive performance feedback
• Willingness to make personnel changes
• Develops readiness for delegation to others and then does delegate to others
• Willing to take calculated

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Able communicator—good clarity, balanced talker, and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed
• Resilient: able to deal with the unexpected and not easily flustered
• Detail Oriented: organized and follows up to ensure Quality tasks to completion
• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements including evenings and weekend coverage in some cases
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

Management Reasoning and Organizational Skills

• High average to above average general intelligence, good common sense and an ability to learn and apply lessons from direct experience
• Practical problem solver
• Ability to anticipate and look ahead
• Mental agility and the capacity to handle an up-tempo work pace
• Idea generator
• Has viable administrative, organizational and time management skills
• Can shift focus as needed
• Thorough, accurate, detail-oriented
• Effective time manager and prioritize

Systems Usage

• Customer Systems
• Kronos

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• The ability to communicate with facts, and to balance talking with listening.
• Be able to speak with supplier account managers as well as those within customer service and quality to complete daily task and ensure the completion of department goals
• Conduct positive and constructive communication to all associates regarding work schedules and activities.
• Conduct effective communications with the GEA warehouse supervisor at beginning, middle and end of shifts.
• Being self-motivated to achieve targets and to seek out improvements and accept and embrace change.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day.
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Cooperative and responsive to the needs of co-workers and team members; courteous and respectful in dealing with others.
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work.
• Strong likelihood to stay with a company; level of commitment to job or organization.

Qualifications

 Education & Experience:

• High school diploma or equivalent plus 2 years related experience or the equivalent
• Experience leading teams or projects preferred

Preferred Qualifications:

• Associates Degree in Business or technical field
• Experience managing account financials, staffing, and budget requirements

We will know that the Operation Lead is successful if they can:

• Run a safe and productive department
• Deliver a quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business
• Drive Continuous Improvement and adopt a CI Culture within his/her team(s)

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Workers are responsible to perform their assigned duties in a manner which is safe, and efficient while focusing on the creation of a high quality product. The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment which is safe and maintained where our people can safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety, quality, near misses, accidents, mistakes and product damages accurately and according to processes
• Comply with all OSHA, ISO and company standards

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood procedures and policies 
• Pack, sort and stacking products throughout the shift and review completed tasks for accuracy and completion
• Communicates well and respectfully with others
• Committed to working with leadership's goals and requests
• Cooperates with new ideas, actively participates in providing new ideas

Productivity

• Assist with inventories per customer/management request to ensure accuracy of product and/or product codes
• Works with proper operation and assembly of line products and packaging
• Validate the use and continuous improvement of all production and operational processes
• Works at a pace to achieve production and quality goals
• Responsible for line production, labeling and packaging of products

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments 
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work

Customer Value

• Clear communication, ability to balance talking with listening
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to all aspects of production
• Maintain a good working relationship with internal customers

Financial

• Align and optimize the allocation of People to meet established production targets 
• Balances immediate and long-term priorities: seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Willingness to make personnel changes

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Has energy and enthusiasm
• Holds self accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists

Work Environment / Physical Demands

• Fast paced environment, requiring Line Workers to adapt to continuous changes in priorities, volumes, staffing requirements
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 30 pounds, occasionally lift and/or move up to 40 pounds.
• Ability to do repetitive motions including typing for several hours
• Walk on concrete floors for extended periods while in the co-packaging facility
• Ability to work and operate in a non-climate-controlled

Systems Usage

• Customer Systems
• RF Scanners

Performance Metrics and Trends

• Safety – no incidents
• People – excellent attendance and team player 
• Productivity – works efficiently and effectively
• Quality – pay attention to the quality of what is being
• Customer Value – understand the need to satisfy the

Qualifications

• Highschool diploma, G.E.D or equivalent 
• Ability to follow written and oral instructions
• Ability to work well with others
• Possess basic math skills

Preferred Qualifications:

• Prior packaging experience

We will absolutely know the Line Worker is successful if they can:

• Operate safely
• Operate efficiently
• Operate as part of a team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

The AP Specialist is responsible for end‑to‑end Accounts Payable operations, including vendor master data maintenance, invoice lifecycle management, payment processing, month‑end close activities, and audit support. This role serves as a primary point of contact for vendors and internal stakeholders, ensures compliance with internal controls, and supports continuous improvement initiatives across accounting processes. This position performs advanced accounting coordination, system administration, reporting, and cross‑functional support activities critical to business operations.

This position also delivers on the day-to-day commitments to our Customer, our Company, and our People:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well.

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe.
• Ensure Safe and well-maintained Work Environment and conditions throughout all work spaces, facility and surrounding areas.
• Engage all people in cultivating and promoting a Safety-First Culture.
• Directs visitors to appropriate department or calls for personnel to assist in escorting the visitor to the appropriate area (i.e., GE foreign nationals). Ensures that visitors are wearing appropriate attire for walking through the warehouse safely (shared receptionist duty).

People

• Promote a Work Environment where Crescent People are valued and can safely communicate, grow and develop.
• Greet all visitors and guests in a professional and welcoming manner whether in person or phone conversations.
• Ensure mail is distributed to designated areas and all outgoing mail is processed accurately.
• Replenish postage machine with postage
• Participate in Crescent talent selection, talent development and recognition processes.
• Train and cross‑train team members to ensure continuity of AP operations.
• Train new users on the AP end‑to‑end process (shared folders, invoice flow, PO creation, receiving, and task creation for PO edits/corrections).
• Provide Emburse user training and guidance, including process expectations and policy understanding.
• Communicate and collaborate with operating sites, Accounting, and Payroll Group (PG) to resolve invoice/payment issues and benefit coverage variances impacting payables.
• Serve as a subject‑matter expert and primary point of contact for AP processes, systems, issue resolution and policy interpretation.

Productivity

• Monitor AP intake channels (mailbox, vendor portals, electronic submissions) and manage invoice workflow through payment/resolution.
• Manage end‑to‑end processing of PO and non‑PO invoices in NetSuite, including matching, exception handling, and coordination with operating sites to ensure accurate and timely posting.
• Match invoices to PO and receiving documentation; research and resolve discrepancies in coordination with vendors and operating sites
• Proactively manage aged and exception invoices by coordinating resolution with vendors and internal stakeholders to prevent payment delays, reporting issues and to keep AP current.
• Manage vendor onboarding in NetSuite, ensuring required approvals, documentation, and compliance with internal controls prior to activation.
• Serve as the system owner for the Emburse platform, managing corporate credit card administration and employee reimbursement processing, including user support, issue resolution, and ensuring timely, accurate processing aligned with month‑end close and reimbursement schedules.
• Coordinate vendor payment distribution (including mailing checks), ensuring required approvals, supporting documentation, and payment accuracy are complete prior to release.
• Support Cross Functional Teams to manage and prioritize staffing assignments to ensure customer demand and accounting schedules are met.
• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood policies and procedures.
• Proactively identify opportunities to improve AP workflows, reduce rework, and increase efficiency through process refinement and system utilization.
• Identify, drive and support all Continuous Improvement (CI) efforts.
• All other duties as assigned, including but not limited to the identification and training of an individual capable of successfully completing all stated Key Responsibilities as appropriate to maintain integrity of position for progression planning and coverage during times of absence.

Quality

• Maintain organized electronic AP documentation in accordance with retention requirements to support audit readiness, internal controls, and financial reporting integrity.
• Ensure compliance with internal approval matrix, accounting policies, and internal controls throughout AP processes.
• Perform vendor statement reconciliations to confirm completeness of AP activity (identify missing invoices/credits, duplicates, or payment discrepancies) and coordinate resolution.
• Validate coding accuracy for recurring non‑PO invoices, including correct expense accounts and segmentations to support consistent reporting.
• Review credit card transactions for policy compliance, required documentation, and appropriate coding/approvals.
• Maintain vendor master data accuracy (W‑9 collection, tax status validation, payment terms, ACH setup) and coordinate 1099 support to ensure correct vendor classification and annual reporting readiness.
• Fraud prevention control: Independently verify vendor requests for bank information changes (call‑back confirmation) and document validation steps.
• Support internal/external audits by providing documentation, explanations, and transaction support as requested.
• Provide detailed invoice data to support ESG reporting requirements as requested by Finance, Quality and/or Safety leadership.

Customer Value

• Provide timely, professional responses to vendor and internal stakeholder inquiries regarding invoice status, payment timing, and issue resolution.
• Serve as a primary contact for vendor and internal AP inquiries, providing timely resolution while protecting vendor relationships and reporting accuracy.
• Demonstrate proactive issue resolution to prevent payment delays, reporting errors, or vendor dissatisfaction.
• Proactively identify and address issues that could negatively impact vendor relationships, financial reporting accuracy, or internal controls.
• Communicate clearly and proactively with vendors and operating sites to resolve PO/invoice variances and prevent delays or service disruption.
• Protect vendor relationships and support uninterrupted operations by anticipating risks that could impact payment accuracy, reporting, or supplier confidence

Financial

• Support accurate financial reporting by ensuring AP activity is complete, properly coded, and aligned with GAAP and internal control expectations.
• Participate in month‑end close by meeting established AP cutoff timelines and providing required schedules/documentation to support reporting and audit readiness.
• Proactively monitor open purchase orders and partner with buyers to determine appropriate short‑close or closure actions, ensuring commitments and accruals are accurately reflected in financial reporting.
• Manage approved project spend by overseeing PPO worksheet activity, tracking expenditures against authorized budgets, preparing supporting journal entries, and ensuring accurate month‑end balance sheet reconciliation through complete workpaper tie‑outs
• Reconcile insurance‑related balance sheet accounts, investigate variances, and support timely resolution.
• Support end‑of‑month reporting through preparation/coordination of accrual support for recurring/non‑PO expenses (ensuring appropriate period recognition).
• Ensure audit and review requests are supported with clear documentation, transaction support, and AP data integrity.
• General Math skills – unit of measure conversions and similar problem solving

Cultural Competencies 

Do It Right

Doing what is right for our customers, doing what is right for our company, and doing what is right for our People.  Continually improving the quality of our product and services.  Monitoring and measuring every key ingredient which could negatively impact our quality.  Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Provide direction and rally the team impetus, forge teams
• Willing to take calculated risks
• Accurate and timely completion of assigned tasks
• Thoroughness
• Following up with the site regarding questions on vendor bill variances (to POs)
• Following up with vendors on inquiries

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential.  A safe environment where all forms of risk are assessed and controlled.  A safe environment open to new ideas, where our people’s opinions and overall well-being count.  A diverse environment where everyone fits and can be successful.

• Self-assured
• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented
• Mixture of firmness and flexibility
• Has energy and enthusiasm
• Holds self and others accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well.  Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered
• Has sense of urgency
• Follows up to ensure quality task completion
• Organized to ensure consistent and accurate execution
• Use Critical thinking to address and resolve issues
• Identify and investigate discrepancies

Work Environment / Physical Demands

• Fast paced environment, requiring adaptation to continuous changes in Company, Customer and People needs.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.
• Ability to sit for extended periods of time at desk in traditional office environment

Systems Usage

• NetSuite
• Nulogy PackManager
• MS Office Suite (Excel, Word, Outlook, Teams)
• Overall PC proficiency

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:                                                                                                                   

• Bachelor’s Degree in Accounting, Finance or purchasing
• Experience building relationships with vendors
• 1-3 years of experience in accounting/procurement/purchasing activities
• Proven track record of willingness to take on new challenges
• Open to growth through increased responsibilities and cross training

Preferred Qualifications:

• Experience with systems mentioned above
• Detailed oriented
• Training and/or education in accounting

We will absolutely know the AP Specialist is successful if they can:

• Independently complete their daily, weekly and monthly assigned duties
• Maintain high quality of vendor/supplier AP processing with minimal entry/payment issues
• Highly proficient and accurate with data entry, data processing and quick to learn new systems and technology
• Demonstrate an ability to manage multiple tasks simultaneously and organize work effectively
• Lead cross-functional efforts to bring process improvement as well as initiative to automate the A/P process.
• Communicate directly and transparently with the accounting team, offering assistance wherever needed, to form a cohesive team environment

Position Summary

Crescent Maintenance Technician is responsible to perform maintenance duties committed to meeting all our customer’s need, and people’s needs. Ensuring he operators as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a safe work environment is maintained 
• Engage in the Safety Observation process
• Complete maintenance tasks on time and correctly as assigned
• Ensure all equipment is operating safely
• Ensure all maintenance work is being completed in a safe manner
• Ensure a clean and organized work space, and hold themselves to a high standard and lives the “leave work areas better than found them”
• Continually seek out and remove forms of risk created by our equipment and equipment setup

People

• Provide technical expertise and troubleshooting capabilities
• Help in training for all other personnel at Crescent (FLO’s, Line Leaders, Machine Operators) who will interact and or operate with equipment 
• Treat People with Respect and communicate in a professional manner
• Able to except direction and delegation from leaders
• Encourage People to take ownership and build relationships with other Key Crescent People

Productivity

• Look for new uses of technology and equipment, providing Crescent and customers with flexibility and improved productivity 
• Participate in setups and ensure they are done correctly, safely and on time
• Complete all PM’s on time
• Look for and create Continuous improvement ideas
• Communicate issues and opportunities to the Maintenance Leader

Quality

• Ensure all equipment is operating in a manner that produces quality product
• Communicate any suspected quality issues to the appropriate person 
• Participate in root cause analysis on quality issues and be part of corrective action development 
• Provide consultation along with Quality leader and Ops leadership on all new builds to ensure “quality at the source” design

Customer Value

• Ensure the completion of all required PM’s – Crescent and Customer owned equipment 
• Provide real time support to customer trials, samples and visits 

Financial

• Responsible to specify, source and select cost effective equipment, spare parts and services
• Good decision making on repair / replacing parts and equipment
• Maintain a personal level of productivity

Cultural Competencies

Do It Right

• Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

• Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

• Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company reflects the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring one to adapt to continuous changes in schedules, volumes, staffing and shift requirements 

Systems Usage

• Kronos
• Microsoft Office Suite
• Other Equipment software applications

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• 1+ years’ experience in equipment maintenance

Preferred Qualifications:

• Experienced in packaging systems maintenance.
  • Conveyor
  • Drives and Motors
  • Printers and Label applicators
• Basic Troubleshooting

We will absolutely know the Maintenance Technician is successful if they can:

• Maintain the production equipment in a safe manner
• Improve productivity through idea and implementation of ideas

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary 

Crescent FLO’s are responsible to move the necessary materials throughout the warehouse in an effective, efficient, and very safe manner.  

FLO’s are responsible to provide the necessary logistics services to our internal and external customers. The FLO’s processes will operate as outlined in the Crescent Way- 3 P’s: 

• Purpose 

• Process 

• People 

While building on our culture of: 

• Doing it Right 

• Doing it Safe 

• Doing it Well 

Essential Duties and Responsibilities 

Safety 

• Read, understand, and follow the Doing it Safe Playbook. 

• Maintains a valid and current OSHA certification 

• Understands and complies with all safety requirements. 

• 100% completion rate of pre-shift checklists that are accurate and according to procedure 

• Ensure OSHA certification is valid and current 

• Do not walk by any unsafe act or behavior. 

• Maintain a clean and organized warehouse. 

• Completes trailer inspection forms accurately and according to procedure. 

• Operate forklift in a safe manner in trailer, warehouse, production floor, and around other workers. 

People  

• Motivated member of the Crescent team. 

• Ability to work and complete individually assigned tasks. 

• Work well in high paced environment. 

• Work closely with other FLO’s, Line Leads, Shipping and Receiving, and Supervisors to complete tasks on time, resolve issues, and continuously improve. 

• Ability to learn tasks, layout, and customer requirements quickly. 
• Ability to operate warehouse management system. 

Productivity 

• Operate forklift efficiently to maximize productive time. 

• Communicate with Production to prioritize, pull, and stage inventory accurately and according to procedure to ensure efficient line operation. 

• Efficiently load and unload trailers to maintain turnaround times for each dock appointment. 

• Communicate with lead and supervisor to maintain good workflow for assigned tasks. 

• Consistently reach pallets per hour productivity standard. 

Quality  

• Load trucks according to Crescent and Customer requirements with consideration for weight, balance, and load security. 

• Report all safety, quality, near misses, accidents, mistakes, and product damages accurately and according to procedures. 

• Ability to accurately verify and count items to be picked, staged, or loaded.  

• Ensure the integrity of lot code is maintained through every product movement process. 
• Maintain customer or inventory separation when required. 

Customer Value  

• Handle customer owned product with care and protect their brand. 

• Work efficiently to provide on time delivery for each customer request. 
• Identify and be a part of continuous improvement efforts. 

Financial  

• Provide ideas to continually improve productivity, GMP’s, and RSW. 

• Continually seek out means to remove sources of waste throughout the warehouse. 

• Look for ways to increase sustainability. 

Cultural Competencies  

Do It Right 

Doing what is right for our customers, doing what is right for our company and doing what is right for our People.  Continually improving the quality of our product and services.  Monitoring and measuring every key ingredient which could negatively impact our quality.  Doing it Right ensures we will always be a Premier Service Provider. 

• Identify and communicate continuous improvement opportunities. 

• Accept and embrace change. 

Do It Safe 

Providing a safe environment and supporting our people to reach their highest potential.  A safe environment where all forms of risk are assessed and controlled.  A safe environment open to new ideas, where our people’s opinions and overall well-being count.  A diverse environment where everyone fits and can be successful. 

• Able to adhere to safety and GMP requirements. 

• Patient and aware of surroundings. 

Do It Well 

Optimizing all our resources to efficiently and effectively perform all tasks well.  Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers. 

• Able communicator- clearly communicate with peers and supervisors. 

• Able to follow policy and procedures. 

• Resilient—able to deal with the unexpected. 

Work Environment / Physical Demands 

Fast paced environment, requiring FLO’s to follow specific guidelines and instructions to meet a set productivity goal.  The ability to establish repetitious routines, and be flexible to the flow of the business.  

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch. 

• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds 

• Possess the necessary level of hand / eye coordination to safely operate industrial equipment. 

Knowledge, Skills, & Capability 

• Basic Math and Reading Skills 

• The ability to read instructions and perform simple math. 

• Decision Making 

• Confident and able to both make decision and ask for support. 

• Communication Skills 

• The ability to communicate and balance talking with listening. 

• Motivation 

• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste.  Ability to accept and embrace change. 

• Information Process 

• Determining how information fits together and how the information relates to the task at hand. 

• Problem Solving 

• The ability to break a problem down into steps and produce a logical timely solution. 

• Time Management 

• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day 

 Systems Usage 

• Pack Manager 
• SAP 

Performance Metrics and Trends 

• Moves per hour 

• Incidents and accidents 

• Participate in Safety Observations 

• Pack-Manager Data Entry  

• Absenteeism 

• Ontime/ timely shipping. 

Qualifications 

Education & Experience:                                                                                                                     

• High school diploma and 2 years of related experience, or equivalent combination of education and experience.  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to communicate effectively through oral and written communications. 

Preferred Qualifications: 

• Regulatory GMP manufacturing experience 

• Lean manufacturing and continual process improvement experience 

We will absolutely know the FLO is successful if they can: 

• Operate safe risk-free industrial equipment. 

• Achieve all Productivity and Quality targets. 

• Maintain an organized warehouse. 

• Maintain an accurate inventory count 

• Are able to successfully resolve issues from damage processing errors 

• Keep up with daily processing requirements of the DCA to prevent backlog 
• Establish and maintain effective communication to leadership/production team about errors and issues with damage processing. 

Position Summary

Crescent FLO-MH’s are responsible for performing their assigned duties in a manner that is safe and efficient while focusing on proper handling of materials in the receiving, picking, packing, and shipping processes. Crescent FLO-MH’s are expected to perform all assigned material handler duties and to operate forklift equipment, as needed.

The Forklift Operator-MH processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment that is safe and maintained where our people could safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety incidents, near misses, and accidents
• Comply with all OSHA, ISO, and company standards
• Comes to a complete stop at all pedestrian walkways when driving equipment
• Completes daily equipment inspection checklists as required by site

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe, and Doing it Well and abide by all written and understood procedures and policies.
• Follows rules and code of conduct at work; demonstrates ethical behavior at work
• Communicates well and respectfully with others
• Committed to working with leadership’s goals and requests
• Cooperates with new ideas, and actively participates in providing new ideas.
• Flexible & adaptable to the needs of the operation

Productivity

• Works at a pace to achieve production and quality goals
• Ensure and verify all receiving, picking, packing, and shipping are performed accurately.
• Pack, sort, and stack products throughout the shift and review completed tasks for accuracy and completion.
• Perform all activities, utilizing tools and equipment (scales, RF guns, auto-bagger, IT systems) to maximize output.
• Ensure all bins and work areas/stations are maintained in an orderly, organized, and trash-free manner.
• Maintain inventory accuracy
• Operates all relevant forklift equipment (cherry picker, wave unit, sit-down, stand-up) as needed.
• Efficiently load and unload trailers to maintain turnaround times for each dock appointment

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments.
• Follows rules and code of conduct at work; demonstrates ethical behavior at work
• Report all quality errors and mistakes, according to procedures.                                    

Customer Value

     ✓    Clear communication, ability to balance talking with listening

     ✓    Foster Crescent excellence by cultivating teamwork

     ✓    Effectively communicate directly to all aspects of production

     ✓    Maintain a good working relationship with internal customers

Financial

     ✓    Provide ideas to continually improve productivity, GMP’s, and RSW.

     ✓    Balances Immediate and long-term priorities: seeks to meet critical objectives while

            considering the impact of those decisions and activities on the ability to achieve long-term goals.

Cultural Competencies 

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient that could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change, and an advocate for continuous improvement.
• Follows up to ensure quality task completion.

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being counts. A diverse environment where everyone fits and can be successful.

• Self-assured Communicator: clear and concise; balanced talker and listener
• Temperament: patient, firm and flexible, energetic and enthusiastic, solutions oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Process Oriented: able to follow structure where it exists and create (document) structure as needed.
• Resilient: able to deal with the unexpected and not easily flustered.
• Detail Oriented: organized and follows up to ensure tasks are completed.

Work Environment / Physical Demands

• Fast-paced environment, requiring Material Handlers to adapt to continuous changes in priorities, volumes, and staffing requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to make repetitive motions, including typing for several hours.
• Walk on concrete floors for extended periods while in the facility.
• Ability to work and operate in a non-climate-controlled environment.
• Possess the necessary level of hand/eye coordination to safely operate industrial equipment

Systems Usage

• Customer Systems
• RF Scanners
• QuickBase
• WMS System
• SAP

Performance Metrics and Trends

• Safety-No incidents
• People- Excellent attendance and teamwork
• Productivity- Works efficiently and effectively
• Quality- Pay attention to the quality of what is produced
• Customer Value- Understand the need to satisfy the customer

Qualifications

Desired Education, Experience, & Qualifications:                                                                                                                   

• High School diploma or GED
• Ability to follow English written and oral instructions
• Ability to work well with others
• Possess basic math skills
• Dependable & reliable
• Data entry
• Prior experience operating forklift equipment

Preferred Qualifications:

• 1-2 years of prior material handling and/or warehousing experience
• Regulatory cGMP manufacturing experience
• Forklift certified
• Word processing, database, and spreadsheet knowledge
• Detail oriented
• Flexibility with hours worked

 We will know that the FLO-MH is successful if they can:

•  Operate safely
• Operate efficiently
• Operate as part of a team.
• Operate industrial equipment safely and in a way that minimizes risk

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

The Operations Lead serves as a liaison between the GEAE Warehouse Supervisor and the GEA operation. Leading Inbound, Inventory, Quality, and/or shipping departments and understanding the roles of Account Coordinators, Inbound, Outbound, Inventory, Quality, and Kitting Leads. To help direct, monitor and control all aspects of shipping and receiving, scheduling, inventory management, quality management and uphold procedures as well as all other warehouse functions.  To instill and maintain good relationships and working conditions with all Crescent People and Customers both inside and outside of the account through proper execution and championing the Crescent Way. Ensure that all associates consistently produce acceptable productivity results. This role requires the management and purchasing of shipping materials, office supplies, and department needs. Assure compliance with OSHA, SDS, ISO, and SQF regulations.

As a key leader the operations lead will support the Business in operating as outlined in the Crescent Way and 3P’s:

• Purpose
• Process
• People

While building on our Culture of:

• Doing It Right
• Doing It Safe
• Doing It Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing It Safe.
• Ensure Safe and well-maintained work environment and conditions throughout all work spaces, facility and surrounding areas.
• Actively participate in Safety Committee activities and initiatives and champion and engage all staff and people in cultivating and promoting a Safety-First Culture.

People

• Read and understand the Crescent Way.
• Act as a liaison to shipping/warehouse associates ensuring all order requirements are successfully communicated
• Work closely and harmoniously with fellow Team Members
• Act as liaison between the warehouse, production staff etc., and the customer in administration of accounts as required
• Maintain a good working relationship with customers by responding to all inquiries/complaints, shipments, inventory counts etc., in a courteous and efficient manner
• Positively contribute to a team environment by mutually respecting each other
• Ensure all customer touch points and communications are positive.

Productivity

• Understand and implement Crescent policies and procedures.
• Train all Crescent People on proper policies and procedures.
• Utilizes cross training to maximize site productivity as well as progress Crescent People
• Ensure that Customer expectations are met on a consistent basis.
• Encourage good working conditions and provide positive motivation for all Crescent People.
• Maintain productivity standards as dictate by department KPIs and goals.
• Maintain a good knowledge of all Crescent supplies always maintaining proper stock levels.
• Maintain a monthly performance log for all their Crescent Team
• Use of Microsoft Office application to communicate daily task, KPIs, conduct daily business, and all other key reporting indicators.
• Working with other departments and utilize tools and resources to drive a lean culture.
• Leading projects to eliminate waste and defects within the department.

Quality

• Execute quality management of material through controlling customer hardware and proper execution of QEMs.
• Ensure proper documentation is kept and maintained of processes and procedure including but not limited to, job aids, work instructions, and non-conformance documents.
• Utilize account tools and ERP system to act quickly and execute QEM management in a timely manner.
• Assist with ISO program management.
• Assist with FOD and parts awareness training.
• Maintain files for Quality Event Management.
• Maintain a clean and orderly work area.
• Inspect all paperwork to identify reason for returns or shipments.
• Log non-conforming parts when applicable.

Inventory Management

• Ensure current and accurate inventory control for each account.
• Complete cycle counts, bin audits, and bin maintenance when requested.
• Ensure Inventory accuracy goals of account are met.
• Be able to report out on Inventory metrics and speak to open action items.

Customer Value

• Respond promptly to client requests via phone or email in a professional, courteous manner.
• Perform bin audits and cycle counts on quality escape research.
• Process customer quality requests.
• Process shipping document amendments and kit matrices upon request.
• Foster Crescent excellence by cultivating teamwork.
• Effectively communicate directly to customers all aspects of quality issues.
• Maintain a good working relationship with customers.

Data Integrity

• Operate with a reporting system/tools ensuring the complete integrity of all data.

Financial

• Improve organizational efficiency and waste reduction through (CI) Continuous Improvement.

Cultural Competencies

 Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

Do It Safe

Providing a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our People’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

Work Environment / Physical Demands

• Fast paced environment, requiring adaptability to constant changes in schedules, volumes, staffing and shift requirements.
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds.

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste.  Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day anticipating and seeking out CI opportunities. Ability to accept, embrace and champion change management and naturally lead and influence.

Systems Usage

• Customer Systems (CAS, Pack Shop System, Oracle)
• Kronos Self Service
• Microsoft Office

Performance Metrics and Trends

• Safety
• People
• Productivity
• Quality
• Customer Value
• Financial

Qualifications

Education & Experience:

• High school diploma or equivalent

Preferred Qualifications:

• Experience leading teams or projects preferred

We will know that the Operation Lead is successful if they can:

• Run a safe and Productive department
• Deliver a Quality product to our customer
• Develop a self-sufficient team
• Operate a predictable business

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work-flow 
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met
• Plan and schedule each hour of the shift, to maximize the output of the production line
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and ensure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could compromise the on-time delivery of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor 
• Proactively stage the daily workflow and line change overs

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities 
• Observe, maintain, coordinate and complete standard work
• Data Integrity 
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
  • Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor 

Financial

• Operate within the required staffing requirements for each order
• Continually seek out means to remove sources of waste on the production line

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal. The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

• The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.
• Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.
• The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change.
• Determining how information fits together and how the information relates to production efficiency.
• The ability to break a problem down into steps and produce a logical timely solution.
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals 
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk-free line
• Achieve all Productivity and Quality targets 
• Develop a motivated and competent team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Location: 4925 Union Centre Blvd, Fairfield OH

Position Summary

Crescent Line Leaders are responsible for the production line manufacturing processes and people to ensure processes meet / comply with applicable Safety, Quality, Regulatory & Customer standards and Productivity requirements.

Line Leads are responsible for ensuring that the production assembly line is actively engaged to meet daily customer demand and production schedule. The Line Lead provides effective training to the line staff and ensures safety and quality standards are maintained at all times. The Line Lead is responsible for the line assembly of products by using hand and tools / equipment, fixtures, work instructions and specifications to perform a series of operations to correctly assemble Finished Good Production in a Regulated cGMP Environment. The Line Leader processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well.

Essential Duties and Responsibilities

Safety

• Read and understand Doing it Safe Ensure production line is properly set up and operates safely
• Ensure every line worker understands respective safety requirements (PPE)
• Participate and promote Safety Observations – do not walk by any unsafe act or behavior
• Operate a clean and organized line.

People

• Recognize and motivate talented line workers to become fulltime members of the Crescent team.
• Train the production line people and monitor their performance, adjusting their task and position on the line, to maximize the production line work flow.
• Work closely with support staff such as Technicians, Manufacturing Engineering, Production Supervisor, Materials/Warehouse to resolve issues

Productivity

• Work with supervisor and other team leads to manage and prioritize staffing assignments to ensure customer demand and the production schedule are met.
• Plan and schedule each hour of the shift, to maximize the output of the production line.
• Line leaders give instructions to assembly line workers to ensure each member of the production line is aware of what is expected and esnure each has the necessary tools to do what is expected.
• Verify, manage and reconcile inventory consumption usage and remaining balance
• Work in collaboration with the production lead / supervisor to resolve any issues which could comprimise the ontime delvier of any order.
• Use basic problem-solving skills to ensure stable operation of the work cell.
• Report problems or concerns with quality, processes, equipment, materials and labor to Production Supervisor.

• Proactively stage the daily workflow and line change overs..

Quality

• Execute and coordinate employee training to ensure that procedures are followed and meet all specification & quality requirements (Regulatory & Customer)
• Follow detailed assembly instructions, processes and procedures
• Ensure traceability of all materials which require (lot / exp date)
• Follow documented policies and procedures as designated by the company’s Quality System
• Complete required documentation relating to business or Regulatory requirements
• Prevent and continually minimize the number of deviations and nonconformance’s
• Sustain and drive Lean Manufacturing and 5S activities.
• Observe, maintain, coordinate and complete standard work
• Data Integrity
  • Accurately track all products and materials from staging to finished production in Pack Manager and ensure inventory accuracy and integrity
• Complete required documentation and any associated administrative tasks related to the production line by updating system records and required reporting

Customer Value

• Complete paperwork and any associated administrative tasks related to the production line, from updating records to show what’s been completed to noting any issues
• Identify and support continuous improvement efforts with Production Supervisor.

Financial

• Operate within the required staffinf requirements for each order.
• Continually seek out means to remove sources of waste on the production line.

Cultural Competencies 

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People.  Continually improving the quality of our product and services.  Monitoring and measuring every key ingredient which could negatively impact our quality.  Doing it Right ensures we will always be a Premier Service Provider.

• Identifier and champion of change opportunities, adept at countering resistance to change and an advocate for continuous improvement
• Follows up to ensure quality task completion

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential.  A safe environment where all forms of risk are assessed and controlled.  A safe environment open to new ideas, where our people’s opinions and overall well-being count.  A diverse environment where everyone fits and can be successful.

• Able communicator—good clarity, balanced talker and listener
• Patient
• Effectively assertive and able to handle conflict and confrontation situations
• Solution vs. blame oriented

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well.  Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone.  At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Systematic trainer, willing and able to develop people
• Able to follow structure where it exists and create structure where it does not
• Resilient—able to deal with the unexpected, not easily flustered

Work Environment / Physical Demands

Fast paced environment, requiring Line Leaders to follow specific guidelines and instructions, inspiring a group to operate as a team to meet a set production goal.  The ability to establish repetitious routines, monitor and adjust as required.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch.
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds

Knowledge, Skills, & Capability

Basic Math and Reading Skills

The ability to read instructions and perform addition, subtraction, multiplication, division and understand percentages.

Decision Making

Self-driven to continually monitor the production line and make the decision necessary to improve the work flow and output.

Communication Skills

The ability to communicate with facts, to balance talking with listening, to use communication to inspire People to achieve results.

Motivation

Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste.  Ability to accept and embrace change.

Information Process

Determining how information fits together and how the information relates to production efficiency.

Problem Solving

The ability to break a problem down into steps and produce a logical timely solution.

Time Management

The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• Kronos
• EDI (i.e. SAP)

Performance Metrics and Trends

• Production Line Safety
• Production Line Quality
• Pack-Manager Data Entry & Errors
• Production Line Efficiency
• Production Line Optimization
• Line Lead Certification Completion

Qualifications

Education & Experience:                                                                                                                   

• High school diploma and 2 years of related experience, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Experience with Microsoft Office (Word, Excel, Outlook).
• Ability to communicate effectively through oral and written communications.

Preferred Qualifications:

• Experience leading teams or projects strongly desired
• Regulatory cGMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the Line Lead is successful if they can:

• Operate a safe risk free line.
• Achieve all Productivity and Quality targets.
• Develop a motivated and competent team

Position Summary

Crescent Line Workers are responsible to perform their assigned duties in a manner which is safe, and efficient while focusing on the creation of a high quality product. The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment which is safe and maintained where our people can safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety, quality, near misses, accidents, mistakes and product damages accurately and according to processes
• Comply with all OSHA, ISO and company standards

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood procedures and policies 
• Pack, sort and stacking products throughout the shift and review completed tasks for accuracy and completion
• Communicates well and respectfully with others
• Committed to working with leadership's goals and requests
• Cooperates with new ideas, actively participates in providing new ideas

Productivity

• Assist with inventories per customer/management request to ensure accuracy of product and/or product codes
• Works with proper operation and assembly of line products and packaging
• Validate the use and continuous improvement of all production and operational processes
• Works at a pace to achieve production and quality goals
• Responsible for line production, labeling and packaging of products

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments 
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work

Customer Value

• Clear communication, ability to balance talking with listening
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to all aspects of production
• Maintain a good working relationship with internal customers

Financial

• Align and optimize the allocation of People to meet established production targets 
• Balances immediate and long-term priorities: seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Willingness to make personnel changes

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Has energy and enthusiasm
• Holds self accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists

Work Environment / Physical Demands

• Fast paced environment, requiring Line Workers to adapt to continuous changes in priorities, volumes, staffing requirements
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 30 pounds, occasionally lift and/or move up to 40 pounds.
• Ability to do repetitive motions including typing for several hours
• Walk on concrete floors for extended periods while in the co-packaging facility
• Ability to work and operate in a non-climate-controlled

Systems Usage

• Customer Systems
• RF Scanners

Performance Metrics and Trends

• Safety – no incidents
• People – excellent attendance and team player 
• Productivity – works efficiently and effectively
• Quality – pay attention to the quality of what is being
• Customer Value – understand the need to satisfy the

Qualifications

• Highschool diploma, G.E.D or equivalent 
• Ability to follow written and oral instructions
• Ability to work well with others
• Possess basic math skills

Preferred Qualifications:

• Prior packaging experience

We will absolutely know the Line Worker is successful if they can:

• Operate safely
• Operate efficiently
• Operate as part of a team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Line Workers are responsible to perform their assigned duties in a manner which is safe, and efficient while focusing on the creation of a high quality product. The business will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read and understand the Crescent Safety Playbook – Doing it Safe
• Ensure a work environment which is safe and maintained where our people can safely grow and develop
• Continually seek out and remove all forms of risk
• Report all safety, quality, near misses, accidents, mistakes and product damages accurately and according to processes
• Comply with all OSHA, ISO and company standards

People

• Champion the Crescent Culture of Doing it Right, Doing it Safe and Doing it Well and abide by all written and understood procedures and policies 
• Pack, sort and stacking products throughout the shift and review completed tasks for accuracy and completion
• Communicates well and respectfully with others
• Committed to working with leadership's goals and requests
• Cooperates with new ideas, actively participates in providing new ideas

Productivity

• Assist with inventories per customer/management request to ensure accuracy of product and/or product codes
• Works with proper operation and assembly of line products and packaging
• Validate the use and continuous improvement of all production and operational processes
• Works at a pace to achieve production and quality goals
• Responsible for line production, labeling and packaging of products

Quality

• Responsible for production accuracy and for providing feedback to management regarding errors
• Reliable in attendance and punctuality; completes assigned responsibilities to satisfaction; follows through with commitments 
• Follows rules and code of conduct at work; demonstrates an ethical behavior at work

Customer Value

• Clear communication, ability to balance talking with listening
• Foster Crescent excellence by cultivating teamwork
• Effectively communicate directly to all aspects of production
• Maintain a good working relationship with internal customers

Financial

• Align and optimize the allocation of People to meet established production targets 
• Balances immediate and long-term priorities: seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

Cultural Competencies

Do It Right

Doing what is right for our Customers, doing what is right for our Company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Willingness to make personnel changes

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Self-assured
• Has energy and enthusiasm
• Holds self accountable

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Good work ethic, task focused and willing to extend extra effort
• Able to follow structure where it exists

Work Environment / Physical Demands

• Fast paced environment, requiring Line Workers to adapt to continuous changes in priorities, volumes, staffing requirements
• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch for an extended period of time
• Ability to regularly lift and/or move up to 30 pounds, occasionally lift and/or move up to 40 pounds.
• Ability to do repetitive motions including typing for several hours
• Walk on concrete floors for extended periods while in the co-packaging facility
• Ability to work and operate in a non-climate-controlled

Systems Usage

• Customer Systems
• RF Scanners

Performance Metrics and Trends

• Safety – no incidents
• People – excellent attendance and team player 
• Productivity – works efficiently and effectively
• Quality – pay attention to the quality of what is being
• Customer Value – understand the need to satisfy the

Qualifications

• Highschool diploma, G.E.D or equivalent 
• Ability to follow written and oral instructions
• Ability to work well with others
• Possess basic math skills

Preferred Qualifications:

• Prior packaging experience

We will absolutely know the Line Worker is successful if they can:

• Operate safely
• Operate efficiently
• Operate as part of a team

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis

Position Summary

Crescent Forklift Operators are responsible to move the necessary materials throughout the warehouse in an effective, efficient, and very safe manner.

Forklift Operators are responsible to provide the necessary logistics services to our internal and external customers. The FLO’s processes will operate as outlined in the Crescent Way- 3 P’s:

• Purpose
• Process
• People

While building on our culture of:

• Doing it Right
• Doing it Safe
• Doing it Well

Essential Duties and Responsibilities

Safety

• Read, understand, and follow the Doing it Safe Playbook 
• Understands and complies with all safety requirements 
• Do not walk by any unsafe act or behavior 
• Maintain a clean and organized warehouse
• Complete forklift inspection and trailer inspection forms accurately and according to procedure 
• Operate forklift in a safe manner in trailer, warehouse, production floor, and around other workers.

People

• Motivated member of the Crescent team
• Ability to work and complete individually assigned tasks
• Work well in high paced environment 
• Work closely with other FLO’s, Line Leads, Shipping and Receiving, and Supervisors to complete tasks on time, resolve issues, and continuously improve 
• Ability to learn tasks, layout, and customer requirements quickly
• Ability to operate warehouse management system

Productivity

• Operate forklift efficiently to maximize productive time
• Communicate with Production to prioritize, pull, and stage inventory accurately and according to procedure to ensure efficient line operation
• Efficiently load and unload trailers to maintain turnaround times for each dock appointment 
• Communicate with lead and supervisor to maintain good workflow for assigned tasks 
• Consistently reach pallets per hour productivity standard 

Quality

• Load trucks according to Crescent and Customer requirements with consideration for weight, balance, and load security 
• Report all safety, quality, near misses, accidents, mistakes, and product damages accurately and according to procedures
• Ability to accurately verify and count items to be picked, staged, or loaded
• Ensure the integrity of lot code is maintained through every product movement process
• Maintain customer or inventory separation when required

Customer Value

• Handle customer owned product with care and protect their brand
• Work efficiently to provide on time delivery for each customer request
• Identify and be a part of continuous improvement efforts

Financial

• Provide ideas to continually improve productivity, GMP’s, and RSW
• Continually seek out means to remove sources of waste throughout the warehouse
• Look for ways to increase sustainability 

Cultural Competencies

Do It Right

Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our product and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we will always be a Premier Service Provider.

• Identify and communicate continuous improvement opportunities 
• Accept and embrace change

Do It Safe

Providing a safe environment and supporting our people to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.

• Able to adhere to safety and GMP requirements 
• Patient and aware of surroundings

Do It Well

Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.

• Able communicator- clearly communicate with peers and supervisors 
• Able to follow policy and procedures 
• Resilient—able to deal with the unexpected 

Work Environment / Physical Demands

Fast paced environment, requiring FLO’s to follow specific guidelines and instructions to meet a set productivity goal. The ability to establish repetitious routines, and be flexible to the flow of the business.

• Ability to frequently sit, stand, walk, reach with hands and arm’s length, climb or balance, stoop, kneel, and crouch
• Ability to regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds
• Possess the necessary level of hand / eye coordination to safely operate industrial equipment 

Knowledge, Skills, & Capability

• The ability to read instructions and perform simple math
• Confident and able to both make decision and ask for support
• The ability to communicate and balance talking with listening 
• Being self-motivated and motived by achieving set targets while continually seeking out opportunities to eliminate waste. Ability to accept and embrace change
• Determining how information fits together and how the information relates to the task at hand
• The ability to break a problem down into steps and produce a logical timely solution
• The ability to manage one’s time effectively, schedule and prioritize tasks in accordance with the demands of the day

Systems Usage

• Pack Manager
• SAP

Performance Metrics and Trends

• Moves per hour
• Incidents and accidents
• Participate in Safety Observations
• Pack-Manager Data Entry
• Absenteeism
• Ontime/ timely

Qualifications

Education & Experience:

• High school diploma and 2 years of related experience, or equivalent combination of education and experience
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to communicate effectively through oral and written communications 

Preferred Qualifications:

• Regulatory GMP manufacturing experience
• Lean manufacturing and continual process improvement experience

We will absolutely know the FLO is successful if they can:

• Operate safe risk-free industrial equipment 
• Achieve all Productivity and Quality targets 
• Maintain an organized warehouse 

By completing this application, you are acknowledging the following: 

• I am at least 18 years of age of older 
• I can perform the essential functions of this position, with or without accommodation
• I am a US Citizen or otherwise authorized to work in the US on an unrestricted basis