Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

We are looking for an experienced Principal Software Engineer to build and scale the AI agent systems within our enterprise SaaS application. In this role, you will be responsible for the core engineering of agentic logic, frameworks, and the high-performance backend infrastructure required to support intelligent automation at scale.

Responsibilities summary:

• Build AI Agent Frameworks: Develop the internal agents, LLMs, logic and reasoning loops, that allow AI agents to perform complex, multi-step tasks.
• Develop Core SaaS Features: Engineer robust, full-stack enterprise web components, ensuring high performance and security across the application.
• Data Engineering: Manage and optimize the interface between our AI agents and data.
• Engineering Excellence: Write clean, secure, and maintainable code and lead rigorous code reviews and refactoring initiatives.
• Automated Testing: Design and implement unit and functional tests to ensure the reliability of both traditional code and non-deterministic AI workflows.

Who You Are:

• AI Agent Architecture: Expert-level ability to build and orchestrate autonomous agents capable of planning, reasoning, and executing multi-step tasks via reasoning loops (e.g., React).
• Orchestration: Direct experience developing the internal logic and interface layers that allow LLMs to interact with APIs, databases, and system functions.
• AI Reliability & Testing: Hands-on ability to create automated unit and functional testing suites specifically designed to validate non-deterministic AI agent outputs and workflows.
• LLM Implementation: Extensive experience developing production-grade features using LLM APIs (OpenAI, Claude, etc.), including context window management, prompt optimization, and cost-monitoring.
• AI-Assisted Development: Expert proficiency in using tools like GitHub Copilot or Claude to accelerate engineering velocity and maintain high code quality.
• Data Layer for AI: Proficiency in MySQL and relational databases, with the ability to write complex, raw queries to feed high-scale enterprise data into agentic workflows.
• Backend Engineering: 5+ years of experience with Python (Django, Flask) or PHP (Symfony, Laravel) to build the robust infrastructure required for AI-driven applications.
• Enterprise SaaS Foundations: 10+ years of experience in software engineering, design patterns, and clean coding practices to large-scale web applications.
• Model Lifecycle: Practical knowledge of model evaluation, experiment tracking, and performance monitoring in a production environment.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $200,000 - $230,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Job Description: Chief of Staff

The Role

We are seeking a high-energy, high-intellect Chief of Staff to serve as a key partner and "force multiplier" to our Founder and executive leadership team. In this role, you will act as a strategic thought partner, moving between high-level strategy and granular execution to ensure our 200+ person organization remains aligned, efficient, and focused on our $100M+ ARR scaling challenges.

You will be responsible for digesting strategic goals, translating them into actionable plans, and managing the high-intensity pace of a scaling SaaS environment.

Core Responsibilities

• Strategic Thought Partner: Act as a sounding board to the Founder; digest high-level strategic goals and translate them into clear, executable plans.
• Liaison & Alignment: Convey the Founder’s direction clearly to internal teams, ensuring cross-functional alignment and acting as a bridge between technical and non-technical domains.
• Filter & Prioritize: Assist the Founder in deciding which ideas and tasks require immediate attention and which can be deferred, helping to manage their focus and time effectively.
• Strategic Project Management: Lead high-priority, cross-departmental initiatives that don’t have a natural home, ensuring they stay on track and hit milestones in direct partnership with the Founders.
• Operational Excellence: Maintain the "rhythm of business" by managing executive meeting agendas, tracking 12-week OKR intervals, and identifying operational bottlenecks.
• Data, Insights & Reporting Discipline: Ensure leadership discussions are grounded in accurate, timely, and decision-relevant data while enforcing consistent metrics and reporting standards across teams.
• Executive Communication: Draft internal communications, board decks, and presentations on behalf of leadership to ensure consistent messaging across the company.

What You Bring (Qualifications & Qualities)

• High Intellectual Capacity: You possess the ability for quick comprehension and can synthesize complex, disparate ideas into a cohesive narrative or plan.
• Tech-Savvy & Domain Familiarity: You are comfortable navigating product and engineering domains and can interface effectively with technical teams to understand the mechanics of our SaaS product.
• Exceptional EQ & Communication: You have the emotional intelligence to manage high-stakes relationships calmly and can translate raw ideas into actionable steps for the broader team.
• Patience & Resilience: You are comfortable with direct feedback and can maintain momentum without being thrown off by a high-intensity environment or rapid pace.
• Elite Organizational Skills: You are naturally methodical and capable of tracking and prioritizing a wide variety of tasks and initiatives for the Founder.
• Experience: 4–6 years of experience in management consulting, business operations, or a high-growth SaaS environment.
• Analytical Mindset: Proficient in data visualization and reporting; you value "truth in data" over "gut feelings".

Why Join Us?

• Visibility: Unparalleled exposure to executive-level decision-making and business strategy.
• Growth: A clear path into departmental leadership or a senior Chief of Staff role as the company scales.

Impact: Your work will directly reduce operational friction, allowing our high-impact professionals to thrive.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $145,000-$165,000

SVP of Marketing (Growth & Revenue)

The Role

We are seeking a visionary and data-obsessed SVP of Marketing to lead our global marketing organization into its next phase of hyper-growth. Reporting directly to the CEO, you will be the architect of our "Go-to-Market" engine, with a primary focus on scaling our  Growth  motions and optimizing our demand generation funnel.

As a revenue-centric leader, you understand that "Revenue is everything" and will be responsible for managing a multi-million dollar budget to drive measurable ROI. You will oversee a high-performing team across Growth, Product Marketing, Brand, and Revenue Operations.

Core Responsibilities

• Growth & Demand Generation: Build and scale a world-class growth engine that drives predictable pipeline, focusing on enterprise-level Sales-Led motions.
• Revenue Operations & Analytics: Partner with RevOps to maintain "crystal clear" dashboards, ensuring that every dollar spent is tracked against Customer Acquisition Cost (CAC) and Lifetime Value (LTV).
• Strategic Leadership: Manage and mentor a diverse team of 20+ professionals, fostering a culture of "Teamwork & Growth".
• Brand & Number Reputation: Oversee the brand’s authority in the market, including specialized functions like Number Reputation to ensure our communication channels remain trusted and effective.

What You Bring (Qualifications)

• Experience: 10+ years of marketing leadership experience, with a proven track record of scaling SaaS companies from $20M to $100M+ ARR.
• Growth Expertise: Deep hands-on experience in Account-Based Marketing (ABM), PLG loops, and complex performance marketing.
• Financial Acumen: Experience managing large-scale budgets and a history of achieving 1x to 4x increases in ROI through strategic optimization.
• Executive Presence: Comfortable working directly with Founders  boards to navigate exits, acquisitions, and strategic pivots.
• Education: Bachelor’s or Master’s degree in Marketing, Business, or a related field; a technical understanding of the CPaaS/Telecom landscape is a significant plus.

Key Responsibilities

Pipeline & Revenue Contribution

• Own marketing’s contribution to pipeline generation and revenue growth.
• Build and scale a predictable demand generation engine aligned with Convoso’s revenue goals.
• Establish clear metrics and accountability for marketing performance tied to sales outcomes.
  
  

Product Marketing & Market Positioning

• Partner closely with Product Management and Product Marketing to define and refine Convoso’s positioning, messaging, and go-to-market strategy for key markets and ICP segments.
• Ensure product value and differentiation are translated into clear messaging that resonates across sales conversations, website, events, and partner channels.
• Collaborate with product leadership to align product strategy, product marketing, and demand generation efforts.
  
  

Sales Alignment & GTM Strategy

• Partner closely with sales leadership to strengthen go-to-market strategy and improve conversion performance.
• Ensure marketing programs support the realities of outbound sales motions and buying behavior.
• Establish strong feedback loops between sales insights and marketing strategy.
  
  

Marketing Team Leadership

• Lead, develop, and scale Convoso’s marketing organization
• Establish clear ownership, accountability, and performance expectations across the team.
• Build a high-performing demand generation function capable of supporting the company’s growth objectives.
  
  

Marketing Communications & Market Presence

• Oversee Convoso’s external narrative and communications across industry channels, events, and digital presence.
• Ensure marketing communications reinforce Convoso’s credibility and positioning within the market.
• Align communications strategy with demand generation and product marketing efforts.
  
  

Operational Leadership

• Ensure disciplined planning, measurement, and optimization across marketing initiatives.
• Diagnose performance issues and drive improvements to marketing programs, team structure, or strategy as needed.
• Maintain alignment across marketing, sales, product, and executive leadership on growth priorities.
  
  

AI-Driven Marketing Operations

• Drive the use of AI and automation across marketing workflows to increase the output and effectiveness of the marketing organization.
• Continuously identify opportunities where AI can accelerate research, content creation, campaign development, analysis, and execution.
• Prioritize leveraging technology and automation to scale marketing impact before expanding headcount.

Compensation:

The base salary range is: $250,000 - $300,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

The Sr. Channel Partner Manager is primarily responsible for managing and recruiting new channel partners to drive business growth. Your role is pivotal in not just maintaining existing partnerships, but also in shaping and scaling Convoso’s channel partner program to support long-term growth, and driving these relationships forward through strategic engagement and efficient management.

Key responsibilities include identifying and onboarding new channel partners, fostering strong relationships with key stakeholders, coordinating with various internal teams and external partners, and ensuring effective communication and alignment across all partnership initiatives. This role requires a self-starter who can define structure, processes, and priorities in a still-evolving channel program.

Your goal is to ensure that our partnerships operate seamlessly and contribute significantly to Convoso's success, backed by robust support and exceptional partner management.

Responsibilities summary:

• Identify, recruit, and onboard new channel partners to expand Convoso's market reach, including helping design and refine onboarding processes and partner engagement models.
• Develop and execute strategic plans to engage potential partners and demonstrate the value of partnering with Convoso, with an emphasis on testing, learning, and iterating quickly.
• Manage existing channel partners, ensuring they are motivated, productive, and aligned with Convoso's business objectives.
• Conduct regular meetings and reviews with partners to assess performance, provide feedback, and actively course-correct engagement strategies when traction is limited.
• Establish and maintain strong relationships with key stakeholders at partner organizations, including executives, sales teams, and technical experts.
• Act as the main point of contact for partners, addressing any issues, concerns, or opportunities in a timely and professional manner.
• Work closely with internal teams, including sales, marketing, product development, and customer support, to ensure partners have the resources and support they need to succeed, even as partner motions and internal processes are still being defined.
• Provide partners with training, marketing materials, and product updates to enhance their ability to sell and support Convoso solutions.
• Track and analyze partner performance metrics, identifying trends and areas for improvement, and proactively adjust strategy when results fall short of expectations.
• Prepare and present regular reports to senior management on partner activities, achievements, and challenges.
• Stay abreast of industry trends, competitive landscape, and emerging technologies in the CCaaS space.
• Leverage market insights to inform partner strategies and identify new opportunities for growth.

Who You Are:

• Minimum of 5+ years of experience in the CCaaS industry, with a strong understanding of contact center solutions and technologies.
• Demonstrated ability to build, scale, or significantly evolve a channel or partner program.
• Comfort taking ownership in a growing program, contributing to the establishment and refinement of processes, priorities, and success metrics.
• Exceptional relationship-building and interpersonal skills.
• Strong strategic thinking and problem-solving abilities, with a bias toward action and fast course correction.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bachelor's degree in Business, Marketing, or a related field (preferred but not required).

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $120,000 - $130,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

The Job:

At Convoso, we believe great Customer Success Managers don’t just support customers, they empower them to succeed, scale, and thrive. If you’re passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.

Responsibilities summary:

• Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
• Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
• Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
• Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
• Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
• Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
• Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
• Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
• Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
• Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:

• 5+ years of Customer Success experience in a SaaS environment
  (Contact center, telephony, or performance marketing experience strongly preferred)
• Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
• Proven ability to manage a book of business and drive retention and expansion
• Exceptional organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Strong communication and presentation skills with customer-facing experience
• A proactive, self-driven mindset with a focus on outcomes
• Ability to build trust and collaborate effectively across teams
• Skilled at navigating customer challenges with professionalism and resilience
• Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
• Willingness to travel occasionally (approximately 1–2 times per quarter)

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $75,000 - $90,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

Job Description: President

Role Overview

Convoso is seeking a highly experienced and operationally disciplined President to partner with the CEO and founding team to lead the company through its next phase of significant scale. This executive will be responsible for translating the company's vision into focused execution, building the organizational structure needed for growth, and ensuring cross-functional alignment to drive predictable, measurable business outcomes. They will bring a strong focus on operational efficiency, streamlining processes, improving output per headcount, and increasing revenue per employee through disciplined execution and accountability.

Key Responsibilities

I. Founder Partnership & CEO Alignment

• CEO Alignment Factor: Operate with strong intuition and alignment with the CEO’s style, priorities, and expectations. Translate vision into clear actions and proactively anticipate organizational needs.
• Founding Team Dynamics: Successfully partners with a deeply involved founding team, aligning strong personalities while earning trust and leading the company forward.
• Long-Term Strategy: Partner with the Founders to develop a clear, actionable three-year company strategy that aligns growth, revenue, and market expansion goals.

II. Operational Framework & Execution Discipline

• Scalable Operating System: Implement and drive a scalable operating system (e.g., EOS/OKRs), ensuring consistent rhythms, accountability, and measurable outcomes across the organization.
• High-Ownership Execution: Demonstrate exceptional attention to detail while maintaining a bias for action—ensuring nothing falls through the cracks in a fast-paced environment.
• Data-Driven Leadership: Manage our structured weekly, monthly, and quarterly business scorecard/dashboard to track revenue, retention, and operational KPIs.
• Goal Setting: Ensure each department has clear, measurable goals tied to broader business objectives.

III. Go-To-Market (GTM) Leadership & Revenue Acceleration

• End-to-End GTM Optimization: Align and optimize the end-to-end GTM strategy across Sales, Marketing, Product and Customer Success to drive predictable revenue growth and improved customer outcomes.
• Pipeline Quality: Direct the SVP of Marketing and SVP of Revenue to generate a Predictable and Scalable revenue engine that aligns with Convoso’s Ideal Customer Profile (ICP).
• Retention Framework: Oversee the SVP of Revenue’s execution of a standardized customer retention framework including churn-risk identification and cross-functional collaboration to increase revenue retention including proactive upsells, saves accounts and proactive product adoption. 

IV. Product Strategy and Execution

• ROI-Driven Roadmap: Ensure the product roadmap prioritizes features that maximize revenue impact and customer value.
• Cross-Functional Alignment: Work with Product and Engineering to refine the roadmap selection process, balancing short-term revenue drivers with long-term growth initiatives. Holding Engineering accountable to clear timelines and on-time delivery against committed priorities.

Candidate Profile (Key Attributes & Experience)

• Scale Experience ($25M+ Required): Proven experience operating within and scaling companies at $25M+ ARR, serving as a trusted partner to founders during critical growth stages.
• SaaS Leadership: Ideally has led or played a significant role in scaling a B2B SaaS company to 100M ARR. 
• Execution Minded: Ability to translate priorities into focused action and deliver results, driving momentum without waiting for perfect conditions.
• Executive Maturity: Navigates conflict, pressure, and urgency with calm, clarity, and confidence; knows how to both challenge and support strong leaders.
• Cultural Fit: Demonstrates urgency, resilience, and a no-ego approach to bringing accountability to an evolving business. Needs to be driven, resourceful and have pattern recognition.

Nice to Have: Deep experience in CCaaS or complex GTM models; has helped lead a company through a major inflection point.

Compensation:

The base salary range is: $300,000 - $400,000.

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MO, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA, WA.

The Job:

The Implementation Manager will be the primary POC post sale, ensuring timely client discovery, account setup, training, and launch support. High-energy, organized individual to join our team as an Implementation Manager. This position entails client servicing, identifying their challenges, and providing solutions that help solve those challenges while driving revenue growth. The ideal candidate should have experience with SaaS technology and experience with call center environments. The position requires the ability to multi-task between various softwares, client relationships, while communicating with a sense of urgency. Our Implementation team is very supportive of each other however, being able to work independently is key to the team’s success as a whole.

Responsibilities summary:

• Installation, integration and deployment of Convoso SaaS products in client environments.
• Train customers on how to effectively utilize the dialer software as both administrators and agents, ensuring confident, independent platform use.
• Focus on improving onboarding efficiency, customer satisfaction and initial product adoption.
• Communicating to clients and partners aspects of both the product and the implementation at the technical and/or functional level appropriate for the situation.
• Anticipating client’s needs, mapping a timeline, and managing their expectations during the implementation process.
• Managing technical aspects of a delivery end-to-end with minimal escalation.
• Managing controlled soft launches to specific end users for testing, fine tuning/optimization based on client needs.
• Effectively coordinate client handoffs from our Customer Success team and initial reception of clients from our Sales team.
• Foster innovation and be the voice of the customer implementation internally at Convoso by sharing best practices.

Who You Are:

• 1-3 years of experience in Implementation, Account Management, Customer Success in the SaaS industry or similar.
• Experience in managing a high volume of projects with cross-functional teams.
• Experience interfacing with customers in the B2C space.
• Ability to identify solutions for customers while upselling products and services.
• Experience developing and advising solutions to hit revenue targets during the implementation stages.
• Excellent project management skills and focused methodology mindset for success during all implementation phases.
• Previous experience in the call center space is preferred.
• Understand simple API integrations, customizations and simple SQL queries.
• Past Java Scripting experience or exposure is nice to have however, not required.
• Passion for implementation, Day Zero initiatives, in a supportive and creative work environment.
• Experience with onboarding, education, set up of software, data transfers, etc.
• Proficiency in Google Suite and Salesforce, as well as familiarity with Zendesk and Vitally or similar customer success platforms. 
• Stellar problem-solving skills and enjoy providing a high level of service.
• Experience w/simple SQL queries.
• Willingness to take initiative individually and within a team.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $75,000 - $85,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

About the Role

Convoso is scaling its go-to-market organization and building a more disciplined, data-driven revenue engine to support predictable growth, retention, and expansion. The Sr. Director, Revenue Operations & Business Analytics will play a critical role in designing, operating, and continuously improving the systems, processes, and insights that power revenue performance across Marketing, Sales, Customer Success, Product, and Finance.

This role sits at the intersection of RevOps execution, GTM strategy, and business analytics. It is a senior, hands-on leadership role responsible for owning revenue data and truth, improving forecast and pipeline predictability, and establishing the operating cadence that enables the business to scale with clarity and confidence.

This is not a passive reporting role. The Sr. Director is expected to actively diagnose problems, drive change, and partner closely with functional leaders to improve execution quality across the full customer lifecycle.

Key Responsibilities

1. Build & Run a Predictable Revenue Engine

• Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
• Own pipeline health, forecast accuracy, and stage consistency across the funnel
• Improve conversion rates, stage velocity, and execution discipline through data-driven insights
• Lead revenue forecasting, scenario planning, and performance analysis
  
  

2. Align GTM Teams Around One Operating System

• Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
• Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
• Support and enforce weekly, monthly, and quarterly GTM operating cadences
• Partner with functional leaders to improve accountability and execution consistency
  
  

3. Own Revenue Data, Analytics & System of Truth

• Build and maintain a unified revenue data model across the full customer lifecycle
• Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
• Establish and maintain consistent KPI definitions and data-quality standards
• Enable automated and self-service reporting to reduce manual effort
  
  

4. Deliver Executive-Ready Insights

• Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
• Proactively surface risks, trends, and opportunities—before they become problems
• Support board materials, strategic planning, and OKRs with accurate, trusted data
• Translate complex data into clear, actionable insights for senior leaders
  
  

5. Improve GTM Productivity & Execution Quality

• Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
• Partner with Enablement to improve onboarding, training, and execution quality
• Analyze activity-to-output relationships to improve rep and CSM productivity
• Support territory design, quota setting, capacity planning, and compensation inputs
  
  

6. Own RevOps Systems & Scalable Infrastructure

• Own the RevOps tech stack, CRM, integrations, and automation
• Reduce tool sprawl and simplify workflows across the GTM lifecycle
• Drive automation and AI use cases that improve efficiency and predictability
• Support expansion readiness, new segment launches, and GTM experimentation
  
  

7. Cross-Functional Leadership & Influence

• Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
• Influence behavior, process adherence, and data-quality standards across teams
• Lead and develop RevOps resources (direct or dotted-line) as the function scales
  
  

Qualifications

• 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
• Experience operating in a scale-up environment 
• Proven track record improving forecast accuracy, pipeline quality, and execution consistency
• Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
• Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
• Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
• Strong executive communication skills; able to simplify complexity and drive alignment
• Builder mindset with a high bias for action
  
  

What Success Looks Like (6–12 Months)

• Forecast accuracy consistently within ±5–7%
• Pipeline flow and stage consistency materially improved
• Trusted GTM dashboards used weekly by executives and functional leaders
• Clear visibility into ARR, NRR, churn drivers, expansion, and productivity
• Weekly GTM operating cadence running reliablyReduced ad-hoc reporting and manual data work
• GTM teams aligned around shared metrics, definitions, and execution standards

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!
• HQ Office:
• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $160,000 - $175,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.