Convoso
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Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Job Description: Chief of Staff
The Role
We are seeking a high-energy, high-intellect Chief of Staff to serve as a key partner and "force multiplier" to our Founder and executive leadership team. In this role, you will act as a strategic thought partner, moving between high-level strategy and granular execution to ensure our 200+ person organization remains aligned, efficient, and focused on our $100M+ ARR scaling challenges.
You will be responsible for digesting strategic goals, translating them into actionable plans, and managing the high-intensity pace of a scaling SaaS environment.
Core Responsibilities
- Strategic Thought Partner: Act as a sounding board to the Founder; digest high-level strategic goals and translate them into clear, executable plans.
- Liaison & Alignment: Convey the Founder’s direction clearly to internal teams, ensuring cross-functional alignment and acting as a bridge between technical and non-technical domains.
- Filter & Prioritize: Assist the Founder in deciding which ideas and tasks require immediate attention and which can be deferred, helping to manage their focus and time effectively.
- Strategic Project Management: Lead high-priority, cross-departmental initiatives that don’t have a natural home, ensuring they stay on track and hit milestones in direct partnership with the Founders.
- Operational Excellence: Maintain the "rhythm of business" by managing executive meeting agendas, tracking 12-week OKR intervals, and identifying operational bottlenecks.
- Data, Insights & Reporting Discipline: Ensure leadership discussions are grounded in accurate, timely, and decision-relevant data while enforcing consistent metrics and reporting standards across teams.
- Executive Communication: Draft internal communications, board decks, and presentations on behalf of leadership to ensure consistent messaging across the company.
What You Bring (Qualifications & Qualities)
- High Intellectual Capacity: You possess the ability for quick comprehension and can synthesize complex, disparate ideas into a cohesive narrative or plan.
- Tech-Savvy & Domain Familiarity: You are comfortable navigating product and engineering domains and can interface effectively with technical teams to understand the mechanics of our SaaS product.
- Exceptional EQ & Communication: You have the emotional intelligence to manage high-stakes relationships calmly and can translate raw ideas into actionable steps for the broader team.
- Patience & Resilience: You are comfortable with direct feedback and can maintain momentum without being thrown off by a high-intensity environment or rapid pace.
- Elite Organizational Skills: You are naturally methodical and capable of tracking and prioritizing a wide variety of tasks and initiatives for the Founder.
- Experience: 4–6 years of experience in management consulting, business operations, or a high-growth SaaS environment.
- Analytical Mindset: Proficient in data visualization and reporting; you value "truth in data" over "gut feelings".
Why Join Us?
- Visibility: Unparalleled exposure to executive-level decision-making and business strategy.
- Growth: A clear path into departmental leadership or a senior Chief of Staff role as the company scales.
Impact: Your work will directly reduce operational friction, allowing our high-impact professionals to thrive.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
Compensation:
The base salary range is: $145,000-$165,000
Ready to apply?
Apply to Convoso
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Job Description: President
Role Overview
Convoso is seeking a highly experienced and operationally disciplined President to partner with the CEO and founding team to lead the company through its next phase of significant scale. This executive will be responsible for translating the company's vision into focused execution, building the organizational structure needed for growth, and ensuring cross-functional alignment to drive predictable, measurable business outcomes. They will bring a strong focus on operational efficiency, streamlining processes, improving output per headcount, and increasing revenue per employee through disciplined execution and accountability.
Key Responsibilities
I. Founder Partnership & CEO Alignment
- CEO Alignment Factor: Operate with strong intuition and alignment with the CEO’s style, priorities, and expectations. Translate vision into clear actions and proactively anticipate organizational needs.
- Founding Team Dynamics: Successfully partners with a deeply involved founding team, aligning strong personalities while earning trust and leading the company forward.
- Long-Term Strategy: Partner with the Founders to develop a clear, actionable three-year company strategy that aligns growth, revenue, and market expansion goals.
II. Operational Framework & Execution Discipline
- Scalable Operating System: Implement and drive a scalable operating system (e.g., EOS/OKRs), ensuring consistent rhythms, accountability, and measurable outcomes across the organization.
- High-Ownership Execution: Demonstrate exceptional attention to detail while maintaining a bias for action—ensuring nothing falls through the cracks in a fast-paced environment.
- Data-Driven Leadership: Manage our structured weekly, monthly, and quarterly business scorecard/dashboard to track revenue, retention, and operational KPIs.
- Goal Setting: Ensure each department has clear, measurable goals tied to broader business objectives.
III. Go-To-Market (GTM) Leadership & Revenue Acceleration
- End-to-End GTM Optimization: Align and optimize the end-to-end GTM strategy across Sales, Marketing, Product and Customer Success to drive predictable revenue growth and improved customer outcomes.
- Pipeline Quality: Direct the SVP of Marketing and SVP of Revenue to generate a Predictable and Scalable revenue engine that aligns with Convoso’s Ideal Customer Profile (ICP).
- Retention Framework: Oversee the SVP of Revenue’s execution of a standardized customer retention framework including churn-risk identification and cross-functional collaboration to increase revenue retention including proactive upsells, saves accounts and proactive product adoption.
IV. Product Strategy and Execution
- ROI-Driven Roadmap: Ensure the product roadmap prioritizes features that maximize revenue impact and customer value.
- Cross-Functional Alignment: Work with Product and Engineering to refine the roadmap selection process, balancing short-term revenue drivers with long-term growth initiatives. Holding Engineering accountable to clear timelines and on-time delivery against committed priorities.
Candidate Profile (Key Attributes & Experience)
- Scale Experience ($25M+ Required): Proven experience operating within and scaling companies at $25M+ ARR, serving as a trusted partner to founders during critical growth stages.
- SaaS Leadership: Ideally has led or played a significant role in scaling a B2B SaaS company to 100M ARR.
- Execution Minded: Ability to translate priorities into focused action and deliver results, driving momentum without waiting for perfect conditions.
- Executive Maturity: Navigates conflict, pressure, and urgency with calm, clarity, and confidence; knows how to both challenge and support strong leaders.
- Cultural Fit: Demonstrates urgency, resilience, and a no-ego approach to bringing accountability to an evolving business. Needs to be driven, resourceful and have pattern recognition.
Nice to Have: Deep experience in CCaaS or complex GTM models; has helped lead a company through a major inflection point.
Compensation:
The base salary range is: $300,000 - $400,000.
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- On-site Car Wash
- Free Parking
Ready to apply?
Apply to Convoso