Connecteam
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SMB Account Manager
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About Connecteam:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth.
Responsibilities:
- Identify and execute upselling and cross-selling opportunities with existing customers.
- The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
- Becoming a product expert
- Analyze customer data to identify expansion opportunities.
- Be the face of the company – Connecteam is known for our outstanding customer service and approach
- Collaborate with SDR and CSM teams to ensure a seamless customer experience.
- Influence the product based on customers' demands and needs
- Manage multiple tasks and projects in a fast-paced and high-pressure environment.
- Initiative, independence and ownership
Requirements:
- 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
- Energetic, positive, and motivated - MUST
- Strong record of closing deals and over-achieving monthly quotas
- Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
- Ability for self-learning and highly independent
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure and busy work environment.
- Presently located in a commutable distance to work hybrid in our office in Melbourne 3 days per week - MUST!
If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!
#LI-Hybrid
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
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Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About The Role:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Key Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Experience & Skills:
- 1 year of experience in a SaaS company – preferred.
- 1 year of B2B customer facing support or success experience - MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
- Located in commutable distance to office in Melbourne, able to work hybrid 3 days per week - MUST.
Hybrid Work Schedule
- Monday, Wednesday, Friday - in office.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Hybrid
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Account Executive- SMB
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Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
What’s the job?
You know those people who get a great career opportunity at the perfect timing and change their lives?
Here is your chance to be one of the pioneers of Connecteam's Australian office!
If you are looking for a challenging role that includes sales, product, business development and growth opportunities - look no further!
As the face of Connecteam and the first point of contact with our customers, you will have direct influence on our development and expansion.
Become a product expert and an expert in consulting businesses from a wide variety of industries.
The perfect candidate will be able to grow within the company while deepening their knowledge and experience about the market and its needs in relation to our life changing product!
As an Account Executive, your role includes managing your own accounts pipeline, taking them from an interested lead into a happy paying customer.
The job will follow a hybrid model with work from home 2 days each week.
What you'll be doing:
- You will become a product expert!
- The Account Executive position is a quota-carrying position; you will own the full sales cycle
- Be the company’s eyes – No one in the company knows our clients better than the Sales team
- Be the face of the company – Connecteam is known for our outstanding customer service and approach
- Influence the product in the light of client demands and needs
- Cross department involvement and information sharing
- Initiative independence and ownership
- At least 1.5 years of AE/SDR/BDR sales experience in SaaS companies
- Strong record of quota attainment
- Strong customer relation skills and ability to interact with individuals at all levels in an organization.
- Self-learner, autodidact, and high independence
- Strong time management skills and ability to prioritize tasks to meet deadlines.
- Experience working with CRM and project management tools
- Energetic, positive, and motivated– MUST
- Team player with strong communications skills
- Ability to work in a fast-paced, high-growth startup dynamic environment.
- Hungry to make a true impact and grow with us!
- Ability to work in our Melbourne office Mon, Weds, Fri.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam