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Professional Service Manager
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Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
SMB Account Manager
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About Connecteam:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
We are looking for a driven and dynamic Account Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth.
Responsibilities:
- Identify and execute upselling and cross-selling opportunities with existing customers.
- The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
- Becoming a product expert
- Analyze customer data to identify expansion opportunities.
- Be the face of the company – Connecteam is known for our outstanding customer service and approach
- Collaborate with SDR and CSM teams to ensure a seamless customer experience.
- Influence the product based on customers' demands and needs
- Manage multiple tasks and projects in a fast-paced and high-pressure environment.
- Initiative, independence and ownership
Requirements:
- 1-2 years of experience as an Account Manager/Account Executive at a SaaS company - MUST
- Energetic, positive, and motivated - MUST
- Strong record of closing deals and over-achieving monthly quotas
- Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
- Ability for self-learning and highly independent
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure and busy work environment.
- Presently located in a commutable distance to work hybrid in our office in Melbourne 3 days per week - MUST!
If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!
#LI-Hybrid
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
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Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About The Role:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Key Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Experience & Skills:
- 1 year of experience in a SaaS company – preferred.
- 1 year of B2B customer facing support or success experience - MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
- Located in commutable distance to office in Melbourne, able to work hybrid 3 days per week - MUST.
Hybrid Work Schedule
- Monday, Wednesday, Friday - in office.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Hybrid
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
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Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
What’s the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
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Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Expansion SDR - XDR
Share this job
Expansion SDR (XDR)
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
Description:
As an Expansion SDR (XDR) at Connecteam, you’ll be at the heart of our growth efforts in the US market.
This is not a cold outbound role — you’ll work exclusively with existing paying customers, uncovering opportunities to expand their use of Connecteam and ensuring they get maximum value from our platform. Your mission is to turn customer insights into meaningful conversations, and those conversations into high-quality demo bookings for our Account Managers.
Responsibilities:
- Proactively engage with existing customers via calls, email, and social to identify upsell opportunities - 140+ calls per day (exciting, high volume environment!)
- Prospect into a defined target audience, focusing on accounts with high expansion potential.
- Book qualified demos for the Expansion Account Managers, ensuring smooth handoffs.
- Manage all prospecting activity in HubSpot CRM, keeping records accurate and up to date.
- Partner closely with the Account Management team to share feedback on lead quality, potential new lead sources, and industry/product insights.
- Experiment with outreach strategies to different customer segments (by size, industry, or usage) to drive more opportunities.
- Contribute ideas, insights, and energy to help shape our growing XDR team.
Experience & Skills:
- 1–2 years of experience in a client-facing role (SDR experience is a plus, not required) – MUST!
- Hunger for success, high energy, and an intelligent, positive, proactive attitude
- Strong technical aptitude and the willingness to dive deep into the product
- Strong verbal and written communication, with the ability to clearly explain value propositions and tailor messaging to different customer personas
- A self-starter who thrives in a fast-paced, target-driven startup environment.
- Resilience and adaptability when faced with challenges or rejection.
- Comfortable working US business hours: Monday–Friday, remotely - MUST!
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive compensation of $60,000 per year base salary with $80,000 in on target earnings yearly with uncapped commission opportunity! Along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
#LI-Remote
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
Enterprise Customer Success Manager
What's the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
-
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
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Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
What’s the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
What’s the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
-
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Technical Customer Success
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-5:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
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Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Technical Customer Success
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-5:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
What’s the job?
Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
What’s the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Professional Service Manager
Share this job
Professional Service Manager, US
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-6:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Technical Customer Success
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to transform the work experience for 80% of the world’s global workforce—the deskless employees.
Our business management platform empowers thousands of businesses by eliminating the daily hustle and complexities of team management, giving them the peace of mind to focus on growing and running their business.
Description:
We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.
Responsibilities:
- Meet with clients daily to deliver professional services.
- Work offline to complete tasks assigned by clients.
- Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
- Manage multiple tasks in a fast-paced, high-pressure environment.
- Collaborate with the CS and R&D teams to ensure a seamless customer experience.
Requirements:
- 1 year of experience in a SaaS company – MUST.
- Native-level English proficiency – MUST.
- You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure environment.
Working hours:
- Monday–Friday: 9:00am-5:00pm.
What We Offer:
This role offers a competitive salary of 50,000-60,000$ per year, along with Medical Coverage, Insurance plan, 401K, Paid time off for vacation, sick days.
If you’re passionate about helping businesses grow efficiently and have the required experience and skills, we’d love to hear from you!
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
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Enterprise Customer Success Manager
Who Connecteam is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees.
Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
What’s the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
Enterprise Customer Success Manager
What's the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
-
-
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
-
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Director of Success
Share this job
Director of Success
Who Connecteam Is:
Connecteam is a TLV-based startup that’s on a mission to change the work experience for 80% of the world’s global workforce - the deskless employees. Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.
Role Overview:
The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam’s product is successfully implemented across all levels of large organizations – from the C-suite to frontline employees. The Director will play a critical role in managing customer relationships, optimizing success outcomes, and improving overall customer experience.
Key Responsibilities:
- Ownership of Post-Onboarding Stage: Take full responsibility for customer success post-onboarding, driving adoption, retention, and engagement across mid-market and strategic accounts.
- Team Leadership: Manage and mentor three teams focused on ensuring smooth product implementation and customer success across key accounts. Foster a high-performing team environment through clear communication, empowerment, and development.
- Customer Retention & Expansion: Focus on driving retention, gross retention, and expanding customer relationships through strategic and tailored engagement.
- Product Adoption & Implementation: Leverage deep expertise in large-scale product implementation to guide organizations from the C-suite level to the end-user, ensuring seamless integration of Connecteam’s platform into their workflows.
- Customer Journey Management: Own the customer journey post-onboarding to ensure a smooth transition into long-term success, making sure customers are continuously seeing value from Connecteam.
- KPI Monitoring: Track and report on key success metrics, including retention rates, gross retention, and product adoption rates. Proactively address issues that may affect customer satisfaction or retention.
- Cross-Functional Collaboration: Collaborate with Sales, Marketing, and Product teams to ensure customer feedback and insights are integrated into future product improvements and customer strategies.
- Process Optimization: Drive continuous improvement in customer success processes, ensuring efficiency, scalability, and alignment with broader company goals.
- Customer Advocacy: Build strong relationships with key customer stakeholders, becoming a trusted advisor who can effectively advocate for customer needs within Connecteam.
- Market Knowledge: Stay deeply knowledgeable about the market by visiting customers, attending industry events, and maintaining regular engagement with key customer stakeholders to understand their needs and provide insights that influence product and service offerings.
Key Performance Indicators (KPIs):
- Retention Rates: Maintain a high level of customer retention by proactively addressing challenges and optimizing customer experiences.
- Gross Retention: Ensure clients renew and stay engaged with Connecteam, driving long-term partnership success.
- Adoption Rates: Drive successful product adoption across various levels within large organizations, ensuring high usage and satisfaction from C-suite to frontline employees.
Required Experience:
- 5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
- Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
- Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
- Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
- A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
- Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
- Proven experience in managing managers and leading through leadership layers is required.
Skills & Competencies:
- Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
- Data-driven approach to tracking success metrics and improving processes.
- Expertise in scaling customer success operations and managing cross-functional initiatives.
- Ability to think strategically while managing the day-to-day operational needs of customer success teams.
- High emotional intelligence and the ability to build lasting relationships with customers and internal teams.
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 170-200K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam
Enterprise Customer Success Manager
Share this job
Who Connecteam is:
Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—the deskless employees.
Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.
Enterprise Customer Success Manager
What's the job?
The Enterprise Customer Success Manager is responsible for overseeing Connecteam’s Large business and Enterprise customers, ensuring their sustained success.
The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.
This is a fully remote position.
Your main responsibilities will include
- Develop and execute customer success plans based on their main desired business outcomes
- Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
- Consult with customers to help them solve problems and achieve their goals
- Analyze data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Which qualifications you’ll need:
-
- Experience in B2B SaaS – 2 years of experience MUST
- Customer-facing experience
- Superb written and verbal communication skills
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in helping customers deploy and see the value of the products they have purchased.
- Experience in building relationships with senior business & platform stakeholders.
- A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together
- Advantage- Experience working in a global team, for an international company
Advantage:
- Experience working in an international, remote-first SaaS company
- Background in HR Tech, Workforce Management, or related industries
Hiring process with us:
At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.
Benefits:
- Medical coverage.
- Insurance plan.
- Paid time off for vacation, sick days.
- 401(k)
Salary range: 100-120K
We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Ready to apply?
Apply to Connecteam