Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to join the team in our Chicago store! This is an exciting time to join the Brooklinen retail family: you'll help shape the retail experience for our customers today, and your insight and feedback might help shape our future stores as well. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place - and providing amazing customer experiences along the way.

What you’ll do

• Ensure an exceptional customer experience is delivered 100% of the time
• Act as a Brooklinen brand ambassador, always putting the customer first  
• Engage with loyal customers IRL and form new customer relationships
• Educate customers on our product assortment, brand history, and value proposition
• Work in the back of house to receive and organize inventory
• Assist with the visual merchandising of the store and product
• Support the planning and execution of in-store special events 

We're looking for someone with

• 0-3 years of experience in a retail (or service-oriented) environment - this being said, we believe people with all types of experience could be great in this role and will be looking to the application screenings questions as well as resumes to make our decisions!
• The ability to communicate clearly, confidently, and enthusiastically
• Strong judgment and a service- and solution-oriented approach
• The ability to work a flexible schedule, including evenings, holidays and weekend shifts
• Someone who is passionate, inclusive, and positive
• The ability to stand for long periods of time, physically move products and lift up to 20 pounds

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. 

Compensation & Benefits 

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data taking into account our company size, stage, industry, and location. The compensation for this role ranges from $16.75 - $18/hour.

In addition, you will have the opportunity to participate in a quarterly bonus program with a target % based on your role. 

Beyond base compensation and bonus, we offer a 401K with a 4% Safe Harbor Match, have commuter benefits, and provide a quarterly product allowance

Our Interview Process

• Initial Interview with our Assistant Store Manager
• Interview with our Store Manager 

About Brooklinen

Brooklinen, home of The Internet’s Favorite Sheets, was founded in 2014 with one goal in mind: We want you to be comfortable.

We believe everyone deserves beautiful home essentials, and our approach to provide these is simple: Create high-quality products using the finest materials – from bedding to towels and everything in between – and offer these products directly to our customers (without the luxury markup!). As we’ve expanded beyond the bedroom, introducing bath goods, accessories, loungewear, our Spaces marketplace and IRL retail stores (with many more opening in 2022 and beyond!), our goal of keeping you comfortable has remained at the forefront.

We take pride in our products and think you will, too: Our sheets, towels and more have received over 100,000 5-star reviews and been recognized by numerous industry tastemakers such as Apartment Therapy, Good Housekeeping, The New York Times’ Wirecutter and many more.

#LI-KR

Overview

At Brooklinen, we believe in creating a home that feels like you—and that same philosophy extends to how customers discover us.

We’re looking for a Senior Manager, Growth Marketing (Search) to lead one of our most impactful growth channels, shaping how customers find and engage with Brooklinen across paid and organic search. This is a high-impact role, with meaningful ownership over performance and a direct line to how we drive efficient, scalable growth.

Reporting to our Director of Growth Marketing, you’ll own our search ecosystem end-to-end—leading strategy and execution across Paid Search and SEO and ensuring Search programming has a meaningful business impact. You’ll also bring a clear, trusted voice to how performance is understood across the business. You’ll manage and develop one direct report, setting a strong example through how you operate and supporting clear ownership and execution across the channel.

What You’ll Do

Search Strategy & Channel Ownership

• Lead Paid Search and SEO/GEO as core drivers of customer growth
• Own the end-to-end strategy across Google and Microsoft Search, Shopping, and evolving discovery surfaces, including AI-driven and LLM-powered search experiences
• Identify and act on opportunities to improve efficiency, visibility, and overall contribution to the business

Execution & Optimization

• Oversee campaign structure and performance across Google Ads and Microsoft Ads, including Search, Shopping, and Performance Max
• Guide keyword strategy, bidding, audience segmentation, and creative testing
• Lead SEO across on-page and content initiatives, and partner closely with eCommerce, Product, and Engineering to identify and advance technical SEO opportunities

Measurement & Performance Insight

• Partner with Analytics to evolve our measurement approach, utilizing multi-touch attribution and media mix modeling to assess and optimize program performance
• Translate performance data into clear, actionable insights
• Build a clear, consistent narrative around channel performance and opportunity

Team Leadership

• Manage and mentor one direct report, setting a high bar for ownership and execution
• Serve as a strong model for the team—bringing curiosity, rigor, and follow-through
• Create clarity around priorities and ensure work moves forward with focus

Cross-Functional Partnership & Communication

• Partner closely with Product, Engineering, Creative, and Merchandising to ensure search is integrated into broader initiatives
• Communicate clearly and confidently with senior leadership, distilling complex performance into what matters most
• Build trust through consistent, thoughtful updates and proactive surfacing of insights

What Success Looks Like

• Search continues to improve in efficiency and scale, delivering stronger contribution to growth over time
• Measurement becomes more mature and actionable, improving investment decisions
• Performance insights are proactively surfaced and clearly understood across teams
• Cross-functional partners view Search as a trusted, thoughtful partner
• The team operates with strong ownership, clarity, and a high standard for execution

We’re Looking For

• 5+  years in performance marketing, with deep expertise in Paid Search and SEO within a DTC or eCommerce environment
• Strong command of Google Search and Shopping, with a clear understanding of performance at scale
• Proven ownership of multi-million dollar paid search budgets, with a consistent focus on business outcomes
• Comfort with advanced measurement approaches, including multi-touch attribution and media mix modeling
• A strategic mindset paired with strong execution—you’re comfortable zooming out and diving in
• Intellectual curiosity and a continuous focus on improving how things work
• A proactive, solutions-oriented approach, with strong ownership and follow-through
• Clear, confident communication skills, with the ability to synthesize insights and engage senior stakeholders
• Executive presence and sound judgment in how you communicate and operate
• 1+ year of people leadership experience, with a thoughtful approach to supporting and developing others
• Agency background supporting DTC or eCommerce brands is a plus

If you’re excited to shape how customers discover Brooklinen—and help drive thoughtful, efficient growth—we’d love to hear from you.

Compensation

Base salary range: $120,000–$135,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, we’re building the future of comfort — thoughtfully, ambitiously, and with intention — nurturing our customers, our team, and the work that helps us grow in a way that feels human and sustainable.

Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a deep belief that comfort creates happiness in the home. As the business continues to scale across channels and complexity, we’re entering a new chapter that requires stronger operational infrastructure and clearer enterprise execution.

We’re hiring a Senior Product Marketing Manager to define how our products show up in the market from initial concept through launch and ongoing optimization.

This role sits within Brand and at the intersection of Product, Merchandising, Ecommerce, and Creative, shaping how product truth translates into clear, compelling customer-facing storytelling that drives consideration and supports conversion.

This is not a traditional campaign role. You will focus on defining what we say, why it matters, and how it shows up consistently across channels, partnering closely with Ecommerce, who owns testing and performance outcomes.

What You'll Do

Define Product Positioning & Narrative

• Establish clear, differentiated positioning across key categories (bedding, bath, etc.)
• Translate product features into compelling, customer-first value propositions
• Define who each product is for by identifying target customer cohorts and use cases (e.g., hot sleepers, first apartment, luxury upgrader)
• Develop cohort-specific messaging and descriptors that make product fit immediately clear to the customer
• Build consistent product storytelling frameworks that scale across site, email, paid, and retail

Lead Go-to-Market Strategy

• Own GTM strategy for product launches and key commercial moments
• Partner with Product and Merchandising to shape how products are brought to market not just when
• Ensure launches have clear messaging, audience definition, and success criteria
• Drive alignment across teams so launches are executed with clarity and consistency

Shape Product Content Strategy (in partnership with Ecommerce)

• Define the messaging and content strategy that powers PDPs and performance channels
• Partner with Ecommerce, who owns testing and conversion outcomes, to:
• Evolve PDP messaging and product education
• Inform testing priorities and hypotheses
• Translate performance insights into clearer, more effective storytelling

Leverage Customer & Market Insight

• Develop a deep understanding of customer motivations, behaviors, and purchase drivers
• Analyze competitive positioning and identify opportunities to differentiate
• Use insights to inform product messaging, launch strategy, and future opportunities

Drive Cross-Functional Alignment

• Act as a connector across Product, Merchandising, Creative, Ecommerce, and Performance teams
• Bring structure and clarity to how product stories are developed and executed
• Strengthen alignment between product creation, brand expression, and customer demand

What Success Looks Like

• Clear, differentiated product narratives that resonate with customers
• Consistency in how products are presented across channels
• Stronger product consideration and engagement across key categories
• A more structured, repeatable GTM approach
• Effective partnership with Ecommerce, where messaging and content support improved performance

We're Looking for Someone Who Brings

• 6–8+ years of product marketing experience (DTC, retail, CPG, or consumer brands)
• Experience owning positioning, messaging, and GTM execution
• Strong understanding of how product storytelling influences customer behavior
• Experience partnering with Ecommerce or Growth teams
• Ability to operate both strategically and hands-on in a fast-moving environment
• A structured, insight-driven approach to decision-making
• Strong cross-functional collaboration and influence skills

How You Work

We care deeply about how work gets done — not just outcomes, but the approach. People who thrive at Brooklinen tend to:

• Communicate with clarity and intention
• Focus on what matters most without unnecessary complexity
• Bring structure to ambiguity and create direction where it doesn’t exist
• Value partnership over ego and work collaboratively across teams
• Balance thoughtful strategy with strong execution
• Take ownership and follow through on commitments
• Contribute to a supportive, inclusive team environment

Compensation

We believe great work deserves thoughtful, competitive rewards.

Base salary range: $108K - $125K (plus equity)

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical after five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We’re looking for a Senior Associate Designer to support the execution of our Bed and Bath product categories as we continue to grow and evolve our assortment.

At Brooklinen, product quality is at the center of everything we do. Our Design team is responsible for translating thoughtful design, material innovation, and rigorous development standards into products customers live with every day.

This role works closely with our Senior Designers to help translate design direction into clear technical documentation, coordinate sample development, and maintain the systems that keep product development moving forward. It’s a strong early-career opportunity for someone who wants to build real craft in textile product development and learn how great products are brought to life from concept through production.

You’ll partner with Design, Product Development, Production, and our global vendor partners to help ensure design concepts are translated accurately into production-ready specifications and samples. If you’re energized by the intersection of creativity, materials, and product execution, we’d love to meet you.

What You’ll Do

• Support the execution of seasonal design development across the Bed and Bath categories
• Translate design direction into detailed tech packs, CADs, and colorway renderings used for vendor production
• Maintain and update design documentation, ensuring specifications, materials, and construction details remain accurate
• Coordinate sample requests and track sample development through proto and approval rounds
• Prepare samples and documentation for internal review meetings and capture feedback for vendor revisions
• Partner with Product Development and Production teams to ensure design details are clearly communicated and documented
• Maintain organized design archives, swatch libraries, and material references used by the team
• Update PLM systems with accurate product and design information
• Support seasonal line reviews by preparing materials, visuals, and documentation

We’re Looking For

• 2–4 years of experience in product design, product development, or technical design within home textiles, apparel, or soft goods
• Strong attention to detail and an instinct for organization
• Comfortable managing multiple development tasks and timelines simultaneously
• Clear written and verbal communication skills
• Proficiency in Adobe Illustrator and Photoshop
• Experience working with PLM systems or similar product documentation tools

Nice to Have

• Experience with home textiles, bedding, bath, or sewn goods
• Familiarity with fabric construction and textile materials
• Exposure to global vendor or supplier communication
• Experience working with development calendars or milestone tracking

What Success Looks Like

• Accurate and well-organized tech packs and design documentation
• Consistent follow-through on sample tracking and development milestones
• Reliable support for Senior Designers across seasonal development work
• Organized design archives and material libraries that the team can easily access
• Strong collaboration with Product Development and Production partners

Compensation

Base salary range: $69,000–$85,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, we believe that comfort creates happiness — and that starts with truly understanding our customers. We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions.

In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design. You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live.

This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time.

What You’ll Do

Research Execution

• Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys
• Develop research materials such as discussion guides, surveys, and usability test plans
• Help validate concepts, flows, and experience improvements before development

Research Planning & Synthesis

• Support the planning and synthesis of research in partnership with Product Design and cross-functional stakeholders
• Translate business questions and product challenges into clear research approaches with guidance from senior team members
• Synthesize findings into clear, actionable insights and recommendations

Cross-Functional Partnership

• Partner closely with Product Design, Product, Engineering, Brand, and other stakeholders to inform decisions
• Communicate research outcomes through concise readouts, presentations, and written summaries
• Ensure research insights are reflected in product and design decisions

Customer Understanding & Impact

• Contribute to research across key digital customer journeys (e.g., navigation, PDPs, cart, checkout, search), in close partnership with Product and Design
• Help the team better understand not just how customers shop, but how they make decisions in the context of their everyday lives
• Balance rigor with speed, delivering thoughtful insights in a fast-paced environment

What Success Looks Like

• Independently execute research studies end-to-end with strong attention to detail and quality
• Build strong working relationships with Product Design, Product, and Engineering, and become a trusted partner in bringing the customer perspective into decisions
• Deliver research findings that are consistently clear, actionable, and easy for stakeholders to apply
• Contribute to faster, more confident product decisions by balancing rigor with speed
• Demonstrate strong judgment in selecting appropriate research methods with guidance, and continue to grow your craft over time
• Help improve key moments across the digital experience, supporting a more seamless and intuitive customer journey
• Actively seek feedback and continue building your ability to connect customer insight to business impact
• Help the team create experiences that feel intuitive and relevant to how our customers want their homes to feel

We’re Looking For

• 3+ years of experience in UX research, product research, market research, or a related applied research setting
• Experience executing moderated and unmoderated research from study setup through synthesis
• Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing
• Ability to translate research findings into clear, actionable recommendations
• Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics)
• Strong written, verbal, and presentation skills
• Experience collaborating with cross-functional partners in a fast-paced environment
• Strong curiosity, attention to detail, and a growth mindset

Nice to Have

• Experience researching eCommerce or other high-traffic digital experiences
• Familiarity with behavioral analytics and interest in connecting qualitative insights with performance data
• Experience supporting research across customer journeys such as navigation, PDPs, cart, checkout, or search
• Comfort working through ambiguity and managing multiple priorities
• Interest in leveraging AI tools to improve research efficiency
• Familiarity with Figma and collaboration tools to support research execution and communication

Compensation

Base salary range: $85,000–$135,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We’re looking for an experienced ecommerce leader to step in as Interim VP of Ecommerce & Marketplaces during a planned leave. This role is focused on providing continuity, supporting an established team, and ensuring we stay on track against key business priorities over a defined four-month period.

This is a hands-on leadership role for someone who can quickly build context, exercise strong judgment, and guide a high-performing team with clarity and care—while ensuring the digital experience continues to reflect our commitment to creating a home that feels like you.

What You’ll Do

Lead the ecommerce function with clarity and continuity

• Provide steady leadership across Digital Product, UX Design, and Digital Commerce (site and marketplaces)
• Step in as the primary decision-maker for the function, offering clear, timely direction
• Ensure the team remains supported, aligned, and operating effectively across day-to-day execution and key initiatives

Drive prioritization and performance

• Manage against the existing roadmap, ensuring focus on the highest-impact work
• Monitor performance across channels (revenue, conversion, margin) and guide thoughtful adjustments
• Balance short-term performance with longer-term brand and customer considerations

Champion a seamless, brand-aligned customer experience

• Ensure the ecommerce and marketplace experience remains intuitive, cohesive, and on-brand
• Partner with Product, UX, and Creative to bring “home that feels like you” to life across digital touchpoints

Partner cross-functionally to drive alignment and execution

• Collaborate closely with Marketing, Creative, Operations, and Finance
• Navigate trade-offs, maintain clear communication, and keep cross-functional workstreams moving efficiently 

What Success Looks Like

• The team feels supported, clear on priorities, and continues to operate at a high level
• Key initiatives progress on schedule, with thoughtful prioritization where needed
• Ecommerce and marketplace performance remains stable and on track against targets
• The digital experience remains cohesive, intuitive, and aligned with our brand
• Cross-functional partners experience strong alignment and consistent communication
• The transition back to the returning leader is seamless, with no loss of momentum

We’re Looking For

• 12–15+ years of ecommerce leadership experience, with ownership across site, digital product, and marketplaces (including Amazon)
• Proven experience leading cross-functional teams spanning Product, UX, and Commerce
• Strong judgment and decision-making in fast-paced, high-growth environments
• Ability to prioritize effectively and keep teams focused on the highest-impact work
• A low-ego, high-EQ leadership style with the ability to build trust and integrate quickly
• A customer-first mindset, with a clear point of view on how digital experiences translate the brand into something that feels personal and intuitive
• Hands-on approach, with a willingness to step in where needed to support execution

Compensation

The salary range for this temporary role is $230,000–$250,000 (pro-rated for the 4-month engagement), commensurate with experience.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to join the team in our store! This is an exciting time to join the Brooklinen retail family: you'll help shape and lead the retail experience for our customers today, and your insight and feedback might help shape our future stores as well. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place - and providing amazing customer experiences along the way.

What you’ll do

• 0-3 years of experience in a retail (or service-oriented) environment - this being said, we believe people with all types of experience could be great in this role and will be looking to the application screening questions as well as resumes to make our decisions!
• Lead floor operations, manage opening/closing procedures, and uphold premium visual merchandising standards
• The ability to communicate clearly, confidently, and enthusiastically
• Strong judgment and a service- and solution-oriented approach
• The ability to work a flexible schedule, including evenings, holidays, and weekend shifts
• Someone who is passionate, inclusive, and positive
• The ability to stand for long periods of time, physically move products, and lift to 20 pounds

We’re Looking For

• 0-3 years of experience in a retail (or service-oriented) environment - this being said, we believe people with all types of experience could be great in this role and will be looking to the application screening questions as well as resumes to make our decisions!

• The ability to communicate clearly, confidently, and enthusiastically
• Strong judgment and a service- and solution-oriented approach
• The ability to work a flexible schedule, including evenings, holidays, and weekend shifts
• Someone who is passionate, inclusive, and positive
• The ability to stand for long periods of time, physically move products, and lift up to 20 pounds

Compensation 

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data, taking into account our company size, stage, industry, and location. The compensation for this role is ranges from $19.75- $20.75/hour.

In addition, you will have the opportunity to participate in a Quarterly Bonus Program with a target % based on your role. 

Benefits & Perks

• 401(k) with a 4% company match
• 40% employee discount plus Friends and Family discount 
• Quarterly product allowance
• Commuter benefits
• Brooklinen welcome product bundle after 30 days of employment

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

Our Interview Process

• Initial Interview:
• Assistant Store Manager
• Final Round:
• Store Manager 

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to join the team in our Williamsburg store! This is an exciting time to join the Brooklinen retail family: you'll help shape the retail experience for our customers today, and your insight and feedback might help shape our future stores as well. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place - and providing amazing customer experiences along the way.

What you’ll do

Ensure an exceptional customer experience is delivered 100% of the time

Act as a Brooklinen brand ambassador, always putting the customer first  

Engage with loyal customers IRL and form new customer relationships

Educate customers on our product assortment, brand history, and value proposition

Work in the back of house to receive and organize inventory

Assist with the visual merchandising of the store and product

Support the planning and execution of in-store special events 

We’re Looking For

• 0-3 years of experience in a retail (or service-oriented) environment - this being said, we believe people with all types of experience could be great in this role and will be looking to the application screening questions as well as resumes to make our decisions!
• The ability to communicate clearly, confidently, and enthusiastically
• Strong judgment and a service- and solution-oriented approach
• The ability to work a flexible schedule, including evenings, holidays, and weekend shifts
• Someone who is passionate, inclusive, and positive
• The ability to stand for long periods of time, physically move products, and lift up to 20 pounds

Compensation 

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data, taking into account our company size, stage, industry, and location. The compensation for this role is between $19.25 - $20.25/hour.

In addition, you will have the opportunity to participate in a Quarterly Bonus Program with a target % based on your role. 

Benefits & Perks

• 401(k) with a 4% company match
• 40% employee discount plus Friends and Family discount 
• Quarterly product allowance
• Commuter benefits
• Brooklinen welcome product bundle after 30 days of employment

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

Our Interview Process

• Initial Interview:
• Assistant Store Manager
• Final Round:
• Store Manager 

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We're looking for a welcoming and kindhearted sleep-enthusiast to join the team in our store! This is an exciting time to join the Brooklinen retail family: you'll help shape the retail experience for our customers today, and your insight and feedback might help shape our future stores as well. You’ll love this role if you’re as obsessed as we are with making people’s homes a happy, comfortable place - and providing amazing customer experiences along the way.

What you’ll do

• Ensure an exceptional customer experience is delivered 100% of the time
• Act as a Brooklinen brand ambassador, always putting the customer first  
• Engage with loyal customers IRL and form new customer relationships
• Educate customers on our product assortment, brand history, and value proposition
• Work in the back of house to receive and organize inventory
• Assist with the visual merchandising of the store and product
• Support the planning and execution of in-store special events 

We’re Looking For

• 0-3 years of experience in a retail (or service-oriented) environment - this being said, we believe people with all types of experience could be great in this role and will be looking to the application screening questions as well as resumes to make our decisions!
• The ability to communicate clearly, confidently, and enthusiastically
• Strong judgment and a service- and solution-oriented approach
• The ability to work a flexible schedule, including evenings, holidays, and weekend shifts
• Someone who is passionate, inclusive, and positive
• The ability to stand for long periods of time, physically move products, and lift up to 20 pounds

Compensation 

At Brooklinen, our goal is to offer a competitive total compensation package which we determine based on specific market data, taking into account our company size, stage, industry, and location. The compensation for this role is between $18-$19/hour.

In addition, you will have the opportunity to participate in a Quarterly Bonus Program with a target % based on your role. 

Benefits & Perks

• 401(k) with a 4% company match
• 40% employee discount plus Friends and Family discount 
• Quarterly product allowance
• Commuter benefits
• Brooklinen welcome product bundle after 30 days of employment

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

Our Interview Process

• Initial Interview:
• Assistant Store Manager
• Final Round:
• Store Manager 

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, we believe in creating a home that feels like you—and that same philosophy extends to how customers experience us online.

We’re seeking a Director of Digital Commerce to lead our digital commerce business. This is a high-impact, player-coach role for a true digital merchant—someone who brings a strong commercial lens while ensuring our digital experience remains cohesive, thoughtful, and aligned with the Brooklinen brand.

You’ll own the performance of our digital storefronts, responsible for driving revenue while maintaining a strong customer experience. Reporting to our VP, eCommerce & Marketplaces, you’ll partner closely with Planning, Growth/Retention, and Digital Product to ensure our site is both commercially effective and brand-aligned.

You’ll also lead a team of four across site content and merchandising, elevating both execution and commercial ownership.

What You’ll Do

Commercial Merchandising & Site Performance

• Evaluate the end-to-end customer journey to identify friction points and improve the path to purchase
• Define strategies to increase AOV and UPT through cross-sell, upsell, and personalization
• Oversee onsite experiences across promotions, product launches, and product education
• Lead a culture of testing, using A/B testing and personalization tools to drive incremental revenue
• Implement dynamic merchandising strategies, including sort order and curated collections based on performance and business priorities

Conversion & Experience Optimization

• Partner with Growth/Media teams to create a seamless click-to-cart journey
• Optimize landing pages, navigation, and funnel performance to improve conversion
• Translate performance data into clear, actionable improvements

Multi-Channel Strategy & Marketplace Management

• Define how DTC and marketplaces (including Amazon and Registry) work together to drive total business growth
• Build and execute go-to-market strategies for marketplaces
• Partner with agencies to improve performance across search, content, and conversion
• Reinforce Brooklinen.com as the home of the brand through differentiated experiences, bundles, and launches

Team Leadership & Operational Excellence

• Lead and develop a team, evolving them from site operators into commercial owners
• Build scalable workflows for product launches and seasonal updates
• Maintain a strong attention to detail to ensure the site is accurate and optimized
• Partner with Digital Product and UX to shape features that drive revenue per session

What Success Looks Like

• The digital experience feels cohesive, intuitive, and aligned with the Brooklinen brand across DTC and marketplaces
• Conversion, AOV, and revenue per session improve through thoughtful, data-informed iteration
• Cross-functional partners trust this role’s judgment and view them as a strong commercial thought partner
• Digital initiatives are well-coordinated, with clear priorities and fewer last-minute adjustments
• The team operates with a strong sense of ownership, balancing execution with a broader commercial mindset

We’re Looking For Someone Who Brings

• 8–10+ years of experience in digital commerce, with meaningful ownership of site merchandising and/or marketplace performance
• Experience with eCommerce P&L management, forecasting, and demand planning
• Strong familiarity with Shopify Plus and modern analytics tools (e.g., GA4, Looker)
• A strong merchandising instinct, with the ability to translate product, inventory, and data into a compelling digital experience
• The ability to synthesize performance data into clear, actionable insights
• Experience managing agencies or external partners and holding them accountable to performance
• A business ownership mindset, with a strong understanding of revenue, margin, and long-term growth
• Clear, confident communication skills with the ability to influence cross-functional stakeholders
• Strong organization and attention to detail, with the ability to manage multiple priorities
• A proactive, solutions-oriented approach to identifying and resolving challenges
• Experience with marketplace platforms (e.g., Amazon Seller Central, Walmart Marketplace, or similar), including advertising, promotions, and operational levers preferred

If you’re excited to shape how customers experience Brooklinen online—and help us continue building a brand that feels like home—we’d love to hear from you.

Compensation

Base salary range: $165,000–$200,000, plus equity and a 15% target bonus.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, operational excellence begins long before a product reaches our warehouse. We’re looking for a Senior Associate, Inbound Operations, to take ownership of our First Mile operations — helping ensure inbound shipments move efficiently, reliably, and on time from origin to destination.

Reporting to the Senior Director, Operations, this is a hands-on role with meaningful ownership across our inbound freight network. You’ll work closely with freight forwarders, customs brokers, and 3PL partners, while partnering cross-functionally with Planning, Production, and Operations to bring clarity, alignment, and momentum to how products move through our network.

This role is a strong fit for someone with a foundation in supply chain and inbound logistics who is excited to take ownership, solve problems thoughtfully, and contribute to building operations that scale with the business.

What You’ll Do

Inbound Execution & Partner Management

• Own end-to-end inbound shipment execution, from booking through final warehouse receipt
• Ensure shipments are delivered accurately, on time, and aligned to business priorities
• Serve as the primary point of contact for freight forwarders, customs brokers, and 3PL partners
• Build strong working relationships while holding partners accountable to SLAs
• Coordinate inbound scheduling and receiving flow with 3PL partners

Visibility, Reporting & Problem Solving

• Maintain accurate shipment visibility across systems and ensure data integrity
• Reconcile warehouse receipts and resolve discrepancies independently
• Own weekly reporting and monthly freight KPIs, surfacing insights to support decisions
• Monitor inbound flow across freight modes, identifying risks early
• Take proactive steps to resolve issues and keep shipments moving

Cross-Functional Partnership & Process Improvement

• Partner with Planning, Merchandising, and Production to align on priorities, timelines, and vendor readiness
• Communicate clearly on shipment status, delays, risks, and tradeoffs
• Lead and contribute to initiatives that improve visibility, reduce manual work, and support scale
• Help build more efficient, scalable ways of working across inbound operations

What Success Looks Like

• Inbound shipments move reliably, with clear visibility and minimal disruption
• External partners are well-managed and consistently meeting expectations
• Data is accurate, timely, and trusted across teams
• Cross-functional partners feel informed, aligned, and supported
• You are seen as a thoughtful and dependable owner who identifies issues early and drives resolution

What We’re Looking For

• Bachelor’s degree
• 3+ years of experience in inbound operations, supply chain, or logistics, with direct ownership of inbound freight
• Experience working with freight forwarders, customs brokers, and 3PL partners
• Proficiency in NetSuite or a comparable ERP system
• Strong Excel skills and comfort working with data
• Excellent organizational skills and ability to manage multiple workflows simultaneously
• Clear and confident communicator, comfortable managing both internal and external stakeholders
• Self-directed and solutions-oriented, with the ability to operate independently
• Interest in improving processes and building more efficient ways of working

Nice to Have

• Experience in e-commerce or direct-to-consumer environments
• Familiarity with multiple freight modes (ocean, air, ground)
• Experience across transpacific and transatlantic shipping lanes
• Exposure to freight visibility or supply chain workflow tools

Compensation

Base salary range: $70,000–$85,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We’re excited to add an Assistant Product Developer, Color & Textiles to our Product Development team. This role supports textile development and color management across categories, ensuring color accuracy, sample tracking, and key milestones stay on track from concept through launch.

Reporting to the Senior Manager, Product Development, you’ll partner cross-functionally with Design, Production, Packaging, and Site Operations, and gain hands-on experience reviewing lab dips, yarn skeins, and color submits throughout the development process.

We’re looking for someone highly organized, detail-oriented, and excited to grow within product development at a thoughtful, customer-driven brand.

What You’ll Do

Support product development execution

• Help track development timelines across product categories to ensure milestones stay on schedule.
• Coordinate with Design, Production, Packaging, and Merchandising teams to keep development projects moving forward.
• Maintain development calendars and assist with milestone reviews throughout the development process.
• Help identify potential timeline risks and coordinate follow-ups to keep projects on track.

Execute color development and approvals

• Support the execution of seasonal color palettes created by the Design team.
• Track and review lab dips, yarn skeins, and color submits while coordinating internal reviews and supplier feedback.
• Provide color comments and support approvals in partnership with product development and design teams.
• Help ensure color reviews occur early in the development process so proto meetings can proceed with approved colors.
• Maintain documentation of color approvals and revisions across development cycles.

Coordinate supplier communication

• Assist in communication with global suppliers and factories to support sample development and color alignment.
• Track color submissions and follow up with suppliers on revised submissions.
• Help coordinate feedback between internal teams and suppliers when development questions arise.

Maintain product data and documentation

• Update development documentation in PLM and WIP systems to ensure accurate product information across teams.
• Maintain records of product specifications, color approvals, and development progress.
• Help ensure development data remains organized and accessible for cross-functional teams.

Support operational improvements

• Assist with initiatives that improve development workflows, sample tracking, and operational efficiency.
• Help identify opportunities to streamline documentation and coordination across teams.

What Success Looks Like in This Role

• Within the first several months, you’ll develop a strong understanding of Brooklinen’s product development timelines, color workflows, and internal systems.
• You’ll help keep color submissions and samples organized and moving forward, ensuring lab dips, yarn skeins, and revised submits are reviewed efficiently.
• You’ll build strong relationships with product development, design, and supplier partners while helping coordinate communication across teams.
• Over time, you’ll help ensure color approvals happen earlier in the development process so proto meetings can move forward with approved colors.
• You’ll maintain clear documentation so teams across the organization have visibility into product specifications, color approvals, and development progress.

We’re Looking For

Required qualifications

• 1–3 years of experience in product development, sourcing, production, color management, or a related field.
• Strong organizational skills and the ability to manage multiple timelines and projects.
• High attention to detail and strong follow-through.
• Comfortable working in a fast-paced environment with evolving priorities.
• Strong written and verbal communication skills, including supplier communication.
• Proficiency in Excel or Google Sheets and comfort working with development trackers or product documentation.
• Experience working with PLM systems or product development tracking tools.

Preferred qualifications

• Experience reviewing or commenting on color through lab dips, yarn skeins, or color submits.
• Experience working with home textiles, bedding, bath, or other sewn goods.
• Familiarity with color systems such as Pantone or Munsell.
• Experience reviewing color using a light box or similar evaluation tools.
• Exposure to spectrophotometer readings or color measurement tools.
• Experience working with BeProduct PLM or similar product lifecycle management systems.
• Experience coordinating with global suppliers or factories.

Compensation

Base salary range: $55,000–$65,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We’re excited to add an Associate Merchant to our Merchandising team to support the Bedroom category. This role is critical to driving Brooklinen’s next phase of growth—supporting an expanding newness pipeline, improving speed to market, and ensuring our assortment is both commercially strong and deeply aligned with our customers.

As we continue to invest in new product categories and launches, merchandising plays a central role in translating strategy into execution—balancing newness, core assortment, pricing, and storytelling to drive both revenue and profitability. In this role, you’ll own key merchandising workflows and analysis while supporting broader assortment strategy, helping ensure products move efficiently from concept to launch with clear visibility and strong execution.

Reporting to our Director of Merchandising, you’ll partner closely with teams across Product Development, Planning, Creative, and Site Operations to support assortment planning, analyze performance, and keep the product calendar running smoothly.

What You’ll Do

Support assortment strategy and execution

• Support the development of seasonal assortment plans that balance newness, core products, pricing, and margin.
• Assist in identifying opportunities across product categories and support roadmap planning by tracking product progress and flagging risks to timelines or assortment gaps.
• Collaborate with Design and Production partners to bring products to market, delivering clear and actionable feedback at key stage gates such as sketch review and prototype meetings.

Analyze business performance

• Own recurring reporting and support weekly, monthly, and quarterly sales analysis.
• Pull and synthesize data to identify trends, risks, and opportunities, and contribute to recommendations across pricing, assortment, and product lifecycle actions.

Own merchandising operations and tools

• Maintain accuracy across line plans, pricing updates, and assortment changes. Ensure product information is updated and aligned across systems, and take ownership of keeping products on the calendar and moving forward on time.
• Partner in managing samples across multiple seasons, ensuring organization and timely alignment with key development meetings.

Partner cross-functionally

• Work closely with Product Development, Planning, Creative, and Site Operations to support go-to-market readiness.
• Help ensure product storytelling, categorization, and assortment presentation are clear and consistent, and that product information is accurately communicated across teams.

What success looks like in this role

• Within the first several months, you’ll build a strong understanding of Brooklinen’s assortment strategy, merchandising tools, and product lifecycle processes.
• You’ll take ownership of core merchandising workflows and ensure product data and tools are consistently accurate and up to date.
• You’ll reliably deliver recurring reports and begin surfacing trends and insights that support product and pricing decisions.
• Over time, you’ll strengthen your ability to connect data to action and contribute more meaningfully to assortment decisions.
• You’ll help improve time-to-market by keeping timelines on track, proactively following up on dependencies, and ensuring strong coordination across teams.
• You’ll build trusted relationships cross-functionally and become a dependable partner in supporting product launches and execution.

What we’re looking for

• 2–4 years of experience in merchandising, buying, ecommerce, or a related field
• Strong analytical skills with the ability to translate data into clear insights
• High proficiency in Excel, including working with large datasets
• Strong attention to detail and organizational skills, with the ability to manage multiple priorities
• Clear written and verbal communication skills with a collaborative working style
• Comfort working in a fast-paced environment with evolving priorities

Nice to have

• Experience in home, DTC, or ecommerce merchandising
• Experience supporting assortment planning, pricing, or product lifecycle management
• Familiarity with merchandising tools, PIM systems, or product data platforms
• Experience building reports or supporting analysis to inform business decisions
• Experience leveraging visual merchandising skills to set up product presentations that clearly bring the merchandising vision to life
• Demonstrated ownership, initiative, and accountability in prior roles

Compensation

Base salary range: $71,000–$85,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, we’re building the future of comfort — thoughtfully, ambitiously, and with intention — nurturing our customers, our team, and the work that helps us grow in a way that feels human and sustainable.

Founded in Brooklyn in 2014, Brooklinen has grown into one of the largest soft home essentials brands in the U.S., known for premium quality, thoughtful design, and a deep belief that comfort creates happiness in the home. As the business continues to scale across channels and complexity, we’re entering a new chapter that requires stronger operational infrastructure and clearer enterprise execution.

We’re hiring an SVP of Operations to lead the operational backbone of the company. This role will oversee Brooklinen’s Logistics & Fulfillment, Technology & Infrastructure (IT), and Enterprise Execution, ensuring the company can operate with greater speed, clarity, and reliability as it grows.

This is a highly cross-functional leadership role focused on strengthening Brooklinen’s logistics engine, building operational systems that scale, and ensuring large strategic initiatives move efficiently from idea to execution.
Working closely with Product and Finance, who lead sourcing, product development, and demand planning, this role is responsible for translating those plans into scalable operational performance across the business. 

The leader will oversee Brooklinen’s logistics network, enterprise execution capability, and operational systems infrastructure, ensuring the company can scale with speed, clarity, and operational discipline.

This role is based in Manhattan, NY, with a hybrid schedule of two days in-office and three days remote.

What You'll Do

Build Logistics 2.0

• Lead Brooklinen’s logistics and fulfillment operations through their next phase of evolution, ensuring the network can support the company’s growth across channels with speed, reliability, and strong customer experience.
• Evaluate and evolve Brooklinen’s logistics network architecture, ensuring the fulfillment model, vendor ecosystem, and operational processes are built to support the company’s next phase of scale.
• Oversee warehouse partnerships, freight, inventory flow, and operational vendor management, ensuring product moves efficiently from manufacturing partners through to the customer.
• Strengthen coordination across Product, Finance, and Customer Experience so inventory moves smoothly from production to fulfillment.
• Drive improvements in logistics visibility, planning, and operational performance, identifying opportunities to improve cycle times and remove friction across the network.
• Modernize the logistics function through improved systems, automation, and data-driven decision making.

Lead Enterprise Execution

• Own and scale Brooklinen’s enterprise execution capability, ensuring the company’s strategic priorities translate into clear ownership, sequencing, and operational follow-through.
• Oversee large, cross-functional initiatives that require coordination across teams, ensuring projects move forward with clarity around scope, resourcing, and accountability.
• Establish clear program governance, decision rights, and operating cadence to ensure major initiatives progress with speed, accountability, and transparency.
• Build on the operating rhythm already in place to help the organization execute quickly and effectively as the business grows in complexity.
• Partner closely with the CEO and executive leadership team to maintain visibility into progress, risks, and dependencies across major initiatives.

Own Technology & Operational Infrastructure

• Oversee Brooklinen’s IT and operational systems infrastructure, ensuring the company’s technology stack is reliable, secure, and scalable.
• Own the roadmap for the company’s operational systems (including ERP, logistics systems, and internal tooling), ensuring technology investments align with operational priorities and long-term scalability.
• Partner with Finance, Product, and functional leaders on systems roadmap and vendor strategy, ensuring technology enables operational visibility, collaboration, and efficiency.
• Ensure the systems that power logistics, operations, and cross-functional workflows are integrated and functioning effectively.
• Identify opportunities to strengthen operational infrastructure through improved systems, automation, and better data visibility.

Help Operationalize AI Across the Organization

• Partner with leaders across the business to identify practical opportunities to apply AI and automation to operational workflows.
• Support the adoption of tools that improve speed, decision-making, and operational visibility across teams.
• Identify practical opportunities to apply AI and automation to operational workflows, improving decision speed, operational visibility, and execution across teams. 

Be a Senior Leader at Brooklinen

• Act as a trusted thought partner to the CEO and ELT on execution, operating effectiveness, and scale
• Build, lead, and develop high-performing teams with clear expectations and strong accountability
• Balance high standards with trust, reinforcing Brooklinen’s human-centered, performance-driven culture
  

We’re Looking For

• 15+ years of experience in senior operations leadership roles, ideally at the SVP or equivalent level
• Proven experience leading multiple operational functions (e.g., operations, technology, supply chain, or enterprise execution)
• Strong execution muscle — able to translate strategy into action and lead through ambiguity
• Experience scaling operations in a growing, complex organization
• A calm, grounded leadership style, especially in moments of pressure or change
• Strong judgment, clear communication, and the ability to build trust across functions and levels

Compensation

We believe great leadership deserves a thoughtful, competitive total rewards package. Compensation for this role will be commensurate with experience and scope. The base salary range is 265K-300K + 30% target bonus + equity.

You’ll also receive a comprehensive benefits package designed to support well-being, balance, and long-term growth, including:

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, bringing new products to life requires thoughtful coordination across teams—from early development through launch. Product development, merchandising, creative, digital, and marketing all play a role in ensuring new products reach customers with the quality, timing, and experience we expect. 

As we continue to grow, the ability to move this work forward with clarity, alignment, and momentum becomes increasingly important. We’re hiring a Director of Business Operations (Product Lifecycle & Go-To Market) to help strengthen how this work comes together.

This role sits at the intersection of product development and go-to-market execution. You’ll partner closely with leaders across product, creative, digital, and marketing to ensure timelines, cross-functional handoffs, and launches operate with greater coordination and accountability.

The right person for this role brings strong operational judgment and deep credibility in consumer product environments. You understand how products move from concept through launch, and you know how to bring teams together to solve problems, remove friction, and keep complex work moving forward.

Reporting to our Chief Merchandising Officer, this is a highly visible role that works closely with Brooklinen’s executive team and functional leaders to strengthen how we operate today while helping build a more scalable model for the future.

What You’ll Own

Product Development & Launch Orchestration

• Drive the cross-functional operating cadence that supports the product development process from concept through launch
• Partner closely with Product Development, Merchandising, Production, Creative, Digital, and Marketing teams to align milestones, dependencies, and timelines
• Ensure key handoffs across teams are clear, well coordinated, and executed with accountability
• Identify areas where the process can move faster or operate more smoothly and lead improvements

Go-to-Market Process Leadership

• Strengthen the cross-functional go-to-market process across product, brand, digital, and channel teams
• Ensure launches are coordinated across stakeholders with clear ownership and timelines
• Partner with marketing, site, and merchandising teams to ensure product launches land smoothly across channels
• Act as a central coordinator for launch readiness, keeping teams aligned while maintaining momentum

Cross-Functional Execution & Influence

• Lead high-priority initiatives that require coordination across multiple functions and senior stakeholders
• Build credibility quickly through strong judgment, subject matter expertise, and a collaborative approach
• Navigate competing priorities with objectivity, helping teams make practical tradeoffs in the service of the business
• Maintain momentum by identifying risks early and resolving blockers quickly

Operational Excellence & Scale

• Strengthen how teams work together across product development and launch by bringing clarity to timelines, handoffs, and decision points
• Introduce practical ways of working that improve cross-functional coordination without unnecessary complexity
• Translate lessons from launches and initiatives into better ways of operating going forward
• Help lay the foundation for a scalable business operations capability over time

What Success Looks Like

• Product development and launch timelines feel clear, coordinated, and easier for teams to execute against
• Cross-functional partners trust this role’s judgment and view the individual as a valued thought partner
• Teams collaborate more smoothly across product, marketing, digital, and operations
• Product launches come to market with stronger alignment and fewer last-minute surprises
• The organization gains a more consistent and scalable way of bringing products to life

What You Bring

• 10–15+ years of experience in business operations, product operations, or cross-functional leadership within consumer brands
• Deep expertise in soft goods product development. 
• You are fluent in how products move from concept through sampling, development, approvals, production, and launch
• Experience building or improving cross-functional go-to-market processes
• Exceptional relationship-building and influence skills with the ability to establish trust quickly across teams and senior stakeholders
• Strong situational leadership and negotiation skills when navigating competing priorities
• A builder’s mindset with the ability to introduce structure where needed, while remaining pragmatic and flexible
• High standards, strong follow-through, and a bias toward action
• Experience working within brands known for strong product development and go-to-market operating models in soft goods, apparel, or consumer goods environments is a plus

Compensation

Base salary range: $165,000–$190,000, plus equity and a 15% target bonus. 
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

Don't see any openings that are a match for what you're great at? If you're excited about what we're doing here and know you can add value, we'd love to hear from you.

Our awesome team in Manhattan is growing and we'll get in touch when we have the perfect opportunity.

After you apply, your resume and note will be thoughtfully reviewed by our team. Although we can't follow up on every application, this is not a black hole and we seriously appreciate the time you're taking to reach out to us.

What we're looking for 

• Smart, passionate people who are as excited as we are about our mission of designing, creating, and sharing the best home essentials out there
• Those with a perspective on what they want to do and why they want to do it (tell us what you're amazing at!)

About Brooklinen

Brooklinen, home of The Internet’s Favorite Sheets, was founded in 2014 with one goal in mind: We want you to be comfortable.

We believe everyone deserves beautiful home essentials, and our approach to provide these is simple: Create high-quality products using the finest materials – from bedding to towels and everything in between – and offer these products directly to our customers (without the luxury markup!). As we’ve expanded beyond the bedroom, introducing bath goods, accessories, loungewear, our Spaces marketplace and IRL retail stores (with many more opening in 2022 and beyond!), our goal of keeping you comfortable has remained at the forefront.

We take pride in our products and think you will, too: Our sheets, towels and more have received over 100,000 5-star reviews and been recognized by numerous industry tastemakers such as Apartment Therapy, Good Housekeeping, The New York Times’ Wirecutter and many more.

#LI-DNI