Overview

At Brooklinen, we believe that comfort creates happiness — and that starts with truly understanding our customers. We’re looking for a thoughtful, curious, and collaborative UX Researcher II to help our Product Design team make better, faster, and more customer-informed decisions.

In this role, you’ll execute and support research that brings the voice of the customer into product development and experience design. You’ll report to our Director of Product Design and partner closely with Product Design, Product Management, Engineering, and Brand to help shape digital experiences that feel intuitive, seamless, and grounded in how our customers actually shop and live.

This is an ideal opportunity for someone with a strong foundation in UX research who is excited to grow their craft, contribute to meaningful work, and develop into a more strategic research partner over time.

What You’ll Do

Research Execution

• Execute moderated and unmoderated UX research studies, including usability testing, interviews, and surveys
• Develop research materials such as discussion guides, surveys, and usability test plans
• Help validate concepts, flows, and experience improvements before development

Research Planning & Synthesis

• Support the planning and synthesis of research in partnership with Product Design and cross-functional stakeholders
• Translate business questions and product challenges into clear research approaches with guidance from senior team members
• Synthesize findings into clear, actionable insights and recommendations

Cross-Functional Partnership

• Partner closely with Product Design, Product, Engineering, Brand, and other stakeholders to inform decisions
• Communicate research outcomes through concise readouts, presentations, and written summaries
• Ensure research insights are reflected in product and design decisions

Customer Understanding & Impact

• Contribute to research across key digital customer journeys (e.g., navigation, PDPs, cart, checkout, search), in close partnership with Product and Design
• Help the team better understand not just how customers shop, but how they make decisions in the context of their everyday lives
• Balance rigor with speed, delivering thoughtful insights in a fast-paced environment

What Success Looks Like

• Independently execute research studies end-to-end with strong attention to detail and quality
• Build strong working relationships with Product Design, Product, and Engineering, and become a trusted partner in bringing the customer perspective into decisions
• Deliver research findings that are consistently clear, actionable, and easy for stakeholders to apply
• Contribute to faster, more confident product decisions by balancing rigor with speed
• Demonstrate strong judgment in selecting appropriate research methods with guidance, and continue to grow your craft over time
• Help improve key moments across the digital experience, supporting a more seamless and intuitive customer journey
• Actively seek feedback and continue building your ability to connect customer insight to business impact
• Help the team create experiences that feel intuitive and relevant to how our customers want their homes to feel

We’re Looking For

• 3+ years of experience in UX research, product research, market research, or a related applied research setting
• Experience executing moderated and unmoderated research from study setup through synthesis
• Familiarity with core research methods such as usability testing, interviews, surveys, and concept testing
• Ability to translate research findings into clear, actionable recommendations
• Experience working with common UX research and analytics tools (e.g., UserTesting, Maze, Dovetail, Google Analytics)
• Strong written, verbal, and presentation skills
• Experience collaborating with cross-functional partners in a fast-paced environment
• Strong curiosity, attention to detail, and a growth mindset

Nice to Have

• Experience researching eCommerce or other high-traffic digital experiences
• Familiarity with behavioral analytics and interest in connecting qualitative insights with performance data
• Experience supporting research across customer journeys such as navigation, PDPs, cart, checkout, or search
• Comfort working through ambiguity and managing multiple priorities
• Interest in leveraging AI tools to improve research efficiency
• Familiarity with Figma and collaboration tools to support research execution and communication

Compensation

Base salary range: $85,000–$135,000, plus equity.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

We’re looking for an experienced ecommerce leader to step in as Interim VP of Ecommerce & Marketplaces during a planned leave. This role is focused on providing continuity, supporting an established team, and ensuring we stay on track against key business priorities over a defined four-month period.

This is a hands-on leadership role for someone who can quickly build context, exercise strong judgment, and guide a high-performing team with clarity and care—while ensuring the digital experience continues to reflect our commitment to creating a home that feels like you.

What You’ll Do

Lead the ecommerce function with clarity and continuity

• Provide steady leadership across Digital Product, UX Design, and Digital Commerce (site and marketplaces)
• Step in as the primary decision-maker for the function, offering clear, timely direction
• Ensure the team remains supported, aligned, and operating effectively across day-to-day execution and key initiatives

Drive prioritization and performance

• Manage against the existing roadmap, ensuring focus on the highest-impact work
• Monitor performance across channels (revenue, conversion, margin) and guide thoughtful adjustments
• Balance short-term performance with longer-term brand and customer considerations

Champion a seamless, brand-aligned customer experience

• Ensure the ecommerce and marketplace experience remains intuitive, cohesive, and on-brand
• Partner with Product, UX, and Creative to bring “home that feels like you” to life across digital touchpoints

Partner cross-functionally to drive alignment and execution

• Collaborate closely with Marketing, Creative, Operations, and Finance
• Navigate trade-offs, maintain clear communication, and keep cross-functional workstreams moving efficiently 

What Success Looks Like

• The team feels supported, clear on priorities, and continues to operate at a high level
• Key initiatives progress on schedule, with thoughtful prioritization where needed
• Ecommerce and marketplace performance remains stable and on track against targets
• The digital experience remains cohesive, intuitive, and aligned with our brand
• Cross-functional partners experience strong alignment and consistent communication
• The transition back to the returning leader is seamless, with no loss of momentum

We’re Looking For

• 12–15+ years of ecommerce leadership experience, with ownership across site, digital product, and marketplaces (including Amazon)
• Proven experience leading cross-functional teams spanning Product, UX, and Commerce
• Strong judgment and decision-making in fast-paced, high-growth environments
• Ability to prioritize effectively and keep teams focused on the highest-impact work
• A low-ego, high-EQ leadership style with the ability to build trust and integrate quickly
• A customer-first mindset, with a clear point of view on how digital experiences translate the brand into something that feels personal and intuitive
• Hands-on approach, with a willingness to step in where needed to support execution

Compensation

The salary range for this temporary role is $230,000–$250,000 (pro-rated for the 4-month engagement), commensurate with experience.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK

Overview

At Brooklinen, we believe in creating a home that feels like you—and that same philosophy extends to how customers experience us online.

We’re seeking a Director of Digital Commerce to lead our digital commerce business. This is a high-impact, player-coach role for a true digital merchant—someone who brings a strong commercial lens while ensuring our digital experience remains cohesive, thoughtful, and aligned with the Brooklinen brand.

You’ll own the performance of our digital storefronts, responsible for driving revenue while maintaining a strong customer experience. Reporting to our VP, eCommerce & Marketplaces, you’ll partner closely with Planning, Growth/Retention, and Digital Product to ensure our site is both commercially effective and brand-aligned.

You’ll also lead a team of four across site content and merchandising, elevating both execution and commercial ownership.

What You’ll Do

Commercial Merchandising & Site Performance

• Evaluate the end-to-end customer journey to identify friction points and improve the path to purchase
• Define strategies to increase AOV and UPT through cross-sell, upsell, and personalization
• Oversee onsite experiences across promotions, product launches, and product education
• Lead a culture of testing, using A/B testing and personalization tools to drive incremental revenue
• Implement dynamic merchandising strategies, including sort order and curated collections based on performance and business priorities

Conversion & Experience Optimization

• Partner with Growth/Media teams to create a seamless click-to-cart journey
• Optimize landing pages, navigation, and funnel performance to improve conversion
• Translate performance data into clear, actionable improvements

Multi-Channel Strategy & Marketplace Management

• Define how DTC and marketplaces (including Amazon and Registry) work together to drive total business growth
• Build and execute go-to-market strategies for marketplaces
• Partner with agencies to improve performance across search, content, and conversion
• Reinforce Brooklinen.com as the home of the brand through differentiated experiences, bundles, and launches

Team Leadership & Operational Excellence

• Lead and develop a team, evolving them from site operators into commercial owners
• Build scalable workflows for product launches and seasonal updates
• Maintain a strong attention to detail to ensure the site is accurate and optimized
• Partner with Digital Product and UX to shape features that drive revenue per session

What Success Looks Like

• The digital experience feels cohesive, intuitive, and aligned with the Brooklinen brand across DTC and marketplaces
• Conversion, AOV, and revenue per session improve through thoughtful, data-informed iteration
• Cross-functional partners trust this role’s judgment and view them as a strong commercial thought partner
• Digital initiatives are well-coordinated, with clear priorities and fewer last-minute adjustments
• The team operates with a strong sense of ownership, balancing execution with a broader commercial mindset

We’re Looking For Someone Who Brings

• 8–10+ years of experience in digital commerce, with meaningful ownership of site merchandising and/or marketplace performance
• Experience with eCommerce P&L management, forecasting, and demand planning
• Strong familiarity with Shopify Plus and modern analytics tools (e.g., GA4, Looker)
• A strong merchandising instinct, with the ability to translate product, inventory, and data into a compelling digital experience
• The ability to synthesize performance data into clear, actionable insights
• Experience managing agencies or external partners and holding them accountable to performance
• A business ownership mindset, with a strong understanding of revenue, margin, and long-term growth
• Clear, confident communication skills with the ability to influence cross-functional stakeholders
• Strong organization and attention to detail, with the ability to manage multiple priorities
• A proactive, solutions-oriented approach to identifying and resolving challenges
• Experience with marketplace platforms (e.g., Amazon Seller Central, Walmart Marketplace, or similar), including advertising, promotions, and operational levers preferred

If you’re excited to shape how customers experience Brooklinen online—and help us continue building a brand that feels like home—we’d love to hear from you.

Compensation

Base salary range: $165,000–$200,000, plus equity and a 15% target bonus.
Compensation is determined based on experience, skills, and market data.

Benefits & Perks

• Up to 100% medical, dental, and vision coverage (employee-only)
• Fertility & family-building support (up to $20,000 lifetime)
• 401(k) with a 4% company match
• 16 weeks fully paid parental leave
• 20 vacation days (25 after 5 years) plus year-round Summer Fridays
• Hybrid work schedule with two core in-office days (Tues–Thurs)
• Remote Thanksgiving week and remote last week of December
• Up to four additional remote weeks per year with approval
• 40% employee discount plus seasonal product allowance
• One Medical, Talkspace, and $1,000 per year via Joon for wellness
• One-month paid sabbatical at five years

Why Join Us?

Brooklinen is a place where thoughtful people do meaningful work — with warmth, clarity, and shared purpose. We value care, collaboration, balance, and continuous growth. If this role excites you, even if you don’t meet every qualification, we encourage you to apply. Diverse experiences and perspectives make us stronger.

About Brooklinen

Brooklinen was founded in 2014 with a simple belief: that comfort can bring happiness. Today, we’re one of the largest soft goods brands in the U.S., designing for real life and real homes with products that pair elevated quality and accessible pricing. Our assortment — from sheets and towels to thoughtful additions for the modern bedroom — has earned over 100,000 five-star reviews and recognition from Architectural Digest, Good Housekeeping, Wirecutter, and more. We’re growing thoughtfully, evolving intentionally, and committed to creating a home for people who care deeply about their craft — and each other.

#LI-Hybrid #LI-MK