The Community you will join:

Our Services Supply Team is growing and we want you to be part of it! Our team is responsible for building, scaling and maintaining a diverse and high-quality base of services hosts to answer the needs of our guests.

The difference you will make:

As a market manager, you’ll be a strategic partner to a dynamic portfolio of hosts in your region and act as a trusted advisor, sharing tailored insights and implementing impactful strategies to help them thrive and succeed on Airbnb. Whether it’s helping them optimize pricing, enhance their service, or better understand the platform, your goal is to empower hosts to thrive. You will also work closely with Market Managers to scale education efforts through webinars, email campaigns, and more.

This role requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract.

A typical day: 

• Build strong, trusted relationships with your hosts - delivering helpful, timely support and occasionally meeting them in person within your territory.  
• Lead regular check-ins and business reviews to identify growth opportunities and guide Hosts toward success.
• Understand Airbnb’s product and Host pain points deeply—using that knowledge to advise Hosts and share meaningful feedback with internal teams.  
• Partner with your team to run engaging one-to-many programs like webinars and campaigns that help Hosts at scale.

Your expertise: 

• 4+ years of experience in account management, partner support or a similar partner-facing role.  
• Excellent communicator - confident presenting ideas and building rapport in person, by phone, and over email.
• Strong commercial skills to be able to drive overall revenue growth for hosts.
• A natural relationship builder with energy, empathy, and a genuine desire to help others succeed.
• Comfortable using CRM tools.
• A collaborative teammate who’s always willing to share knowledge and support the broader team.
• Organized and able to balance short-term actions with long-term growth.
• Fluent in Italian and English (both written and verbal).

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

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The Community You Will Join: 

Hosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.

The Difference You Will Make:

As Market Manager based in Seoul, you will be responsible for the supply health and growth in key markets across Korea, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.

As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.

You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.

A Typical Day:

• Build and manage partner relationships within assigned territory
• Directly manage accounts to meet and exceed quarterly/annual sales goals 
• Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market 
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimisation calls and business reviews with your partners
• Develop a deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners 
• Respond to and deliver exceptional service to your professional hosts  in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success.

Your Expertise:

• 5+ years of experience in sales, account management, business development, customer success or partner support
• 2+ years of technology, travel or hospitality industry experience
• Fluency in English & Korean
• Strong time management and prioritisation skills
• Proven track record of being able to effectively work a leads pipeline and/or a book of business
• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
• Highly analytical and ability to transform and interpret data into actionable insights for your hosts and the business
• The ability to get things done with constantly changing priorities, projects and deadlines
• Available to travel to assigned markets
• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
• Proven experience working cross-functionally
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
• Charismatic self-starter who is resourceful and self-sufficient

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make:

In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a  team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms  you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day: 

• Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations 
• Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.
• Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia
• Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management. 
• Industry experience in tech, FMCG or Travel 
• At least 5+ years in a people-leadership role managing and scaling teams.
• Expertise and strong understanding of the Regulated Markets n tech industry. 
• Experience in Management Consulting is a plus.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
• Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.
• Previous experience growing supply and building partnerships is highly valued.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

The Community You Will Join: 

The Homes team is responsible for growing Airbnb’s destination business and growing the supply ensuring we maintain a competitive portfolio of Accommodation listings that meet guest expectations for value, variety, and experience. The team also supports hosts globally by enabling efficient planning and execution of growth strategies that align with Airbnb’s mission and resonate with local communities.

The Difference You Will Make:

In this role, you will report to the Asia Pacific Head of Homes and shape the growth and performance of Airbnb’s Homes business across Southeast Asia Leading a  team of high caliber Market Managers across the region, You’ll drive strategies that expand high-quality supply, strengthen host success across every segment, and enhance the guest experience. and set Through close collaboration with cross-functional partners, such as Global Markets, Policy, Legal and Comms  you’ll ensure Airbnb continues to deliver exceptional value to both guests and hosts in every market.

A Typical Day: 

• Lead and inspire a team of Account Managers to grow Airbnb’s Homes and Hotel business across Southeast Asia, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
• Lead a team of Acquisition Managers and Vendors to increase the supply of high quality accommodations 
• Build Destination Southeast Asia strategies to grow the destination business directing teams to tailor their approach based on market maturity and host segmentation.
• Design and execute acquisition strategies to bring new, high-quality supply to Airbnb by developing innovative programs, pilots, and local initiatives to reach untapped segments and markets.
• Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across Southeast Asia
• Collaborate cross-functionally with Global Markets, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate destination growth
• Monitor and own business performance, ensuring markets meet revenue, supply, and quality KPIs while delivering sustainable results that support Airbnb’s broader goals.
• Identify market trends and opportunities, providing solutions to overcome barriers and capitalize on emerging demand or regulatory shifts.
• Coach and develop talent, building a high-performing team culture that values experimentation, accountability, and continuous growth.

Your Expertise:

• 15+ years of experience, in Commercial roles, Strategy, global operations, business development or marketplace management. 
• Industry experience in tech, FMCG or Travel 
• At least 5+ years in a people-leadership role managing and scaling teams.
• Expertise and strong understanding of the Regulated Markets n tech industry. 
• Experience in Management Consulting is a plus.
• Analytical and strategic thinker who uses data and insights to uncover opportunities, shape portfolio strategies, and guide decisions across diverse and evolving markets.
• A combination of operational and commercial skills that will allow you to acquire supply across multiple channels.
• A bold, compassionate, and action-oriented leader with a strong bias for action and a proven ability to develop, coach, and empower high-performing teams.
• Proven ability to influence product, policy, and cross-functional teams to unlock new revenue streams and improve host and market performance.
• Skilled at leveraging tools, dashboards, and analytics to assess performance, identify trends, and drive accountability.
• Demonstrated success in achieving strong results through others, including effective performance management and development of emerging leaders.
• Known for creating a positive, driven, and inclusive team culture grounded in collaboration, transparency, and continuous improvement.
• Recognized as a go-to leader who provides clear direction, constructive feedback, and hands-on business coaching to drive both results and professional growth.
• Highly organized and adept at leading multiple initiatives simultaneously, turning strategy into action and results.
• Previous experience growing supply and building partnerships is highly valued.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.