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Director of Engineering & Operations- The Infinity

Actionlife · San Francisco, CA

Engineering Mgmt San Francisco, CA Posted May 16, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

The Director of Engineering & Operations is responsible for the overall leadership, management, and performance of the Association’s physical plant, building systems, and operational services. This role oversees day-to-day building operations, long-term asset management, preventive maintenance programs, vendor and staff performance, regulatory compliance, and capital or operational projects.

This position combines hands-on engineering oversight with strategic operational leadership to ensure safe, efficient, cost-effective, and high-quality building operations while supporting residents, staff, Management, and the Board of Directors.

Compensation: up to $150,000 depending upon experience

Ideal Candidate MUST HAVE: HOA High Rise Experience, Capital Improvement Project experience, Construction, Vendor Management, Leadership and Budgeting Experience.

Key Responsibilities

Building Engineering & Physical Plant Oversight (20%)

Oversee the safe, efficient, and compliant operation of all building systems, including mechanical, electrical, plumbing, HVAC, fire/life safety, security, elevators, water circulation, gas distribution, and building automation/control systems.
Monitor, maintain, repair, and optimize all common area equipment and systems and Association-maintained in-unit components.
Plan, implement, and recommend system upgrades, repairs, and capital improvements in coordination with the General Manager and Board.
Modify, optimize, and manage building control software to ensure energy efficiency and system performance.
Ensure seasonal HVAC calibration and energy-efficient operations.

Preventative Maintenance & Asset Management (20%)

Develop, implement, and oversee the preventive maintenance program across all Association assets using BuildingLink and Limble.
Maintain accurate equipment inventories, maintenance records, and documentation.
Oversee development and execution of the Annual Maintenance Calendar and ensure reserve study component accuracy, condition assessments, and repair schedules.
Conduct regular inspections of all common areas and ensure deficiencies are promptly addressed.
Perform quality assurance inspections of completed work for safety, compliance, and workmanship.

Operations & Vendor Management (15%)

Manage all operational service contracts, including but not limited to janitorial, landscaping, pool, fitness equipment, trash, window washing, elevators, fire/life safety, HVAC, data systems such as video management, access control, network LAN, WAN, WiFi systems, BMS and remediation services.
Prepare RFP’s, manage bid processes, analyze proposals, and provide vendor recommendations to Management and the Board.
Supervise all vendors while on site and ensure work meets Association standards; recommend vendor continuation or termination as necessary.
Provide proper resident notification and oversee vendor coordination to minimize operational disruptions.
Prepare vendor performance evaluations and written reports as requested.

Staff Leadership & Supervision (15%)

Directly supervisor and manage engineering, maintenance, and operations staff.
Responsible for hiring, training, scheduling, performance evaluations, corrective action, and termination recommendations
Oversee timekeeping, overtime approvals, payroll coordination, and staffing levels.
Develop performance metrics and protocols to measure staff productivity and service quality.
Foster a professional, collaborative, and high performing team environment.

Budgeting, Reporting & Administration (10%)

Assist in preparing and managing the annual operating budget and reserve planning.
Monitor operational expenditures and recommend cost control and efficiency opportunities
Maintain accurate work order and tasks logs in BuildingLink and Limble.
Prepare weekly operations updates and monthly staff/operations reports
Maintain operational calendars, reports and documentation for Management and the Board.
Manage inventories of tools, supplies, and operational equipment.

Resident Support & Customer Service (10%)

Serve as a senior technical and operational resource for residents, staff and management
Investigate and resolve resident complaints related to engineering, operations or vendor performance
Oversee HOA architectural control and enforcement related to building systems and operational impacts per governing documents and local/state regulations.
Maintain clear, professional communication with residents, committees, and the Board

Compliance, Safety & Inspections (5%)

Ensure compliance with all city, state, and federal regulatory agency requirements
Obtain necessary permits and coordinate inspections of building systems as required by code
Conduct and document inspections in accordance with OSHA, Cal/OSHA, and applicable safety standards
Maintain preparedness for audits, regulatory reviews, and insurance or remediation claims

Emergency Responses (5%)

Maintain readiness and leadership emergency situations, including floods, fires, power outages, earthquakes and other disasters.
Respond to and manage after-hours emergencies and arrange recovery services
Ensure timely resident and stakeholder communications during emergencies
Maintain certification as Fire Safety Director or an alternative, if required
Be available by cell 24/7 for emergency response

Requirements

Minimum of (8) eight years of progressive experience in high-rise building engineering, operations management, or a combination of both.
Proven experience managing internal teams and external vendors
Strong working knowledge of mechanical, electrical, plumbing, HVAC, Fire/Life Safety Systems, and building automation.
Ability to read and interpret construction drawings, specifications, and technical documents
General familiarity with building codes, environmental and safety regulations, and the Uniform Commercial Building Code
Proficiency with BuildingLink, Limble, and other industry-related software systems such as Microsoft Word, Excel, PowerPoint, Outlook, and Zoom.
Water, fire, and mold remediation experience preferred

Education/Certifications

Minimum of a high school diploma or equivalent. College degree, technical school degree preferred.
EPA certification, EPA Universal 608, HVAC certificate, Certified Pool Operator certificate and High-Rise Fire Safety Director certificate (within 6 months of hire).

Team Member Perks

Award-Winning Culture: Proud recipient of the Great Place to Work Certification.

Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.

Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.

Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.

Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.

Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

#LI-BW1

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ready to apply?

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Community Administrator- Lumina

Actionlife · San Francisco, CA

Apply now

Uncategorized San Francisco, CA Posted May 15, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Summary

The Community Administrator supports the assigned Manager in the daily operations of the association, serving as a liaison for resident services, overseeing administrative functions, and assisting in supervising front desk and access control staff. This role ensures efficient office operations, supports community engagement efforts, and helps maintain compliance and service standards.

Compensation: $29.00- $31.00 Per Hour (Depending on Experience)

Schedule: Monday - Friday; 8:30 AM - 5:00 PM

Job Responsibilities:

Administrative Support:

Manage office operations including phones, correspondence, scheduling.

Process all new owner and tenant move-ins and move-outs.

Collect move-in and move-out fees and work closely with the loading dock supervisor to schedule and coordinate resident move dates

Maintain vendor files, contracts, insurance certifications, and association records.

Draft and distribute community communications, email blasts, and notices.

Prepare and distribute a weekly move-in and move-out report to staff and the Board.

Provide vehicle registration forms to the valet team for processing resident vehicles.

Architectural Review:

Assist residents with the Architectural Application (sending out initial application to residents along with supporting docs) including collecting required documentation.

Attend committee meetings.

Communicate with homeowners on application status and manage related documentation.

Schedule inspections and track architectural deposits/refunds.

Accounting Support

Process service-related payments, invoices, and amenity rentals.

Other Duties:

Generate work orders.

Maintain updated staff and resident contact lists.

Maintain a log of service repairs, coordinate inspection dates with the engineering team.

Other duties the General Manager may see fit

Qualifications / Requirements:

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening.

Must have a minimum of a High School Diploma or equivalent. Bachelor's Degree preferred.

A minimum of 2 years of related experience in property management, hospitality, or similar field preferred.

Strong organizational and communication skills.

Proficiency in Microsoft Office and comfort with internal systems (SharePoint, community platforms).

Ability to multitask, resolve conflicts, and provide excellent customer service.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-MM1

Ready to apply?

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Overnight Lobby Ambassador (32 Hour Part-Time)- Madrone

Actionlife · San Francisco, CA

Apply now

Uncategorized San Francisco, CA Posted May 11, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking a part-time Overnight Lobby Ambassador to join our team at Madrone located in San Francisco.

Schedule: Thursday- Sunday; 11:00 PM to 7:30 AM

Compensation: $27.00 Per Hour + Benefits

Job Responsibilities:

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction

Maintain the appearance of the front desk area, lobby, and main elevators

Monitor lobby activity and maintain access control

Provide concierge services

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements:

Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening

Minimum of a High School Diploma or equivalent.

At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why Join Action?

Action Property Management is committed to attracting and retaining the best talent in the industry.

Proudly certified as a Great Place to Work® in 2025

Rated 4.0 stars on Glassdoor - Check out our reviews here

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

Exclusive employee discounts through ADP Marketplace

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

#LI-ML1

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ready to apply?

Apply to Actionlife

Actionlife

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Maintenance Supervisor II - The Beacon

Actionlife · San Francisco, CA

Apply now

Uncategorized San Francisco, CA Posted May 11, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, a premier management company, is seeking a full-time Maintenance Supervisor II to join our team at The Beacon.

The Maintenance Supervisor II is responsible for the daily oversight of engineering and maintenance operations at the assigned property. This includes supervising staff, managing work assignments, performing complex maintenance and repair tasks, and ensuring building systems operate efficiently and safely. The Maintenance Supervisor II will also be responsible for responding to building emergencies as needed.

Compensation: $100,000- $120,000 Annually + Comprehensive Benefits Package

Schedule: Monday- Friday; 8:00 AM- 5:00 PM + On-Call

Job Responsibilities

Mechanical Systems and Maintenance

Assist with developing and implementing comprehensive maintenance programs to optimize building performance and minimize downtime.

Conduct regular inspections and audits to assess building systems and identify maintenance needs.

Assist with analyzing energy usage data and recommend energy-saving measures.

Provide technical guidance and support to the onsite Maintenance team.

Assist with Developing and implementing standard operating procedures for maintenance tasks.

Ensure compliance with all applicable codes, regulations, and safety standards.

Vendor Management

Assist with negotiating contracts with vendors and suppliers to optimize costs.

Oversee vendor performance and ensure adherence to contract terms.

Assist with identifying and implementing cost-saving measures through vendor partnerships.

Personnel Management

Supervise, train and develop the assigned Maintenance team

Conduct performance reviews and providing feedback.

Foster a positive and collaborative work environment.

Project Management

Assist in planning and executing capital improvement projects.

Provide technical expertise and support for construction projects.

Monitor project budgets and timelines.

Emergency Response

Respond to emergency calls and coordinate response efforts.

Assist in developing and implementing emergency response plans.

Assist in conducting regular emergency drills and training sessions.

Qualifications/Requirements

Must be at least 18 years of age and pass a pre-employment background check and drug screening

High School Diploma or GED Equivalent

Minimum of 5 years of building maintenance or facilities management with at least 2-3 years of experience leading a team of technicians

Strong technical knowledge of building systems, including HVAC, plumbing, electrical, and fire safety systems

Excellent leadership, organizational, and communication skills

Ability to manage multiple tasks and prioritize effectively

Proficiency in maintenance management software and Microsoft Office Suite

Certificates, Licenses, Registrations

Minimum of a high school diploma or equivalent. College degree is a plus.

EPA/608 Certification

High Rise Fire Safety Director

Fire Pump

HVAC Fire Director Certification

OSHA 10 & OSHA 30

CPO Certification

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-SW1

Ready to apply?

Apply to Actionlife

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Overnight Front Desk Associate- The Infinity

Actionlife · San Francisco, CA

Apply now

Hospitality / Food / Events San Francisco, CA Posted May 5, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Overnight Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.

The Front Desk Associate is the first point of contact for people entering the building or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk. The Front Desk Associate is expected to possess a working knowledge of the Association’s rules, policies and procedures, as well as familiarity with the Association’s amenities and surroundings to assist residents and their guests. Front Desk Associates will be cross’ trained to perform a variety of responsibilities within the Front Desk Associate role. No single team member will be assigned exclusively to one location or function; instead, all associates are expected to rotate and adapt as needed to support overall operations.

Compensation: $25.00 Per Hour

Schedule: Open Availability; 5 Days Per Week; 10:30 PM- 7:00 AM

Job Responsibilities:

Resident Services & Hospitality:

Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.

Smile and make eye contact with every resident and guest we encounter.

Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.

Inform residents and guest of activities, events and services that may be of use or interest.

When possible, assist Residents with opening the doors.

Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

Front Desk Operations:

Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.

Monitor and answer resident emails, provide information, and use templates to respond.

Receive and respond to residents’ complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.

Be able to prioritize task at desk with residents/owners, guests, and vendors.

Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.

Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.

Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.

Periodically check hallways and elevators for debris.

Note accurately any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.

Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.

Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.

Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.

Check the printer paper in the Business Center and restock when needed.

Amenity and Event Support:

Assist residents with room reservations requests for the Association’s common area rooms.

Check in Amenity Reservations and continue to follow up throughout the day.

Close out the amenity reports and the rooms at the end of the day.

Coordinate Loading Dock reservations for the day, and monitor those reservations.

Building & Facility Operations:

Property operate the Elevator Control System so that guests, contractors, and other visitors are sent to the proper floor.

Monitor Loading Dock and Loading Dock reservations for the day.

Monitor the Loading Dock to ensure items are not blocking hallways and that no damage occurs to the building.

Conduct inventory of Loading Dock fobs at the end of shift.

Audit vehicles in the parking garage.

Collect stray shopping carts from levels B1–B5 and return them to the correct areas.

Conduct perimeter walks around the building and contact necessary authorities depending on the issue. Report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.

Safety, Security & Compliance

Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors, report suspicious or abnormal activities as appropriate.

Document reports of disturbances that occur; evaluate situations and contact the proper authority (Police, Fire Department, Management) to resolve problems.

Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, politely call the issue to the attention of the offending party and request resolution.

Understand and implement Emergency Procedures when required; coordinate appropriate communications with residents and emergency personnel during emergencies such as Elevator Entrapment, fire alarm, fire, flooding, or earthquake.

Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and Rules and Regulations. Be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

High School Diploma or GED Equivalent

At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-MM1

Ready to apply?

Apply to Actionlife

Actionlife

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General Manager - 2177 Third Street

Actionlife · San Francisco, CA

Apply now

Executive San Francisco, CA Posted Apr 30, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

The General Manager at Action Property Management is a dynamic leader who oversees the daily operations and overall management of a premier residential community. This role is pivotal in fostering strong relationships with homeowners, Board members, and on-site teams while ensuring the property’s standards align with Action’s core values and service excellence. The General Manager leads with integrity, strategic vision, and a commitment to continuous improvement, driving exceptional client satisfaction and operational efficiency.

Action seeks an experienced General Manager to lead operations at our luxury condo community, 2177 Third Street, located in San Francisco.

Compensation: up to $140k depending upon experience + comprehensive benefits package

Schedule: Monday -Friday business hours; available for evening board meetings and special events.

Key Responsibilities

Lead, mentor, and develop on-site staff to foster a collaborative, high-performing work environment.

Ensure team adherence to company policies, procedures, and performance standards.

Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.

Attend Board meetings, prepare detailed management reports, and present strategic recommendations.

Oversee daily operations to maintain high standards of property quality, safety, and service.

Develop and manage annual budgets, monitor financial performance, and ensure timely payment processing.

Negotiate, oversee, and evaluate vendor contracts to ensure quality service and cost efficiency.

Ensure compliance with all local, state, federal regulations, and company policies.

Promote community engagement through events, communications, and homeowner outreach.

Drive long-term strategic planning and identify opportunities for improvement and innovation.

Required Skills / Abilities:

Minimum of 3 years of property management experience. HOA high rise experience is preferred.

CMCA certification or the ability to obtain within first 6 months.

Ability to attend evening Board meetings as needed.

Exceptional leadership, communication, and problem-solving skills.

Ability to build and maintain client and resident relationships.

Proven ability to lead teams, manage multiple priorities, and drive results.

Skilled at developing and executing plans to achieve community objectives.

Effective presentation skills.

Acts ethically and upholds Action Property Management’s values.

Proficiency in property management software and Microsoft Office Suite.

Strong knowledge of budgeting, audits, reserve studies, and financial reporting.

How You'll Make an Impact

You will be the expert consultant to the Association and the Board of Directors on matters concerns:

California Common Interest Development law and high rise requirements

Davis Stirling Common Interest Development Action

Civil Codes applicable to non-compliance issues

Education / Certifications:

Minimum of a high school diploma or equivalent. Bachelor’s degree preferred.

CMCA certification preferred or the ability to obtain within 6 months of employment.

Why You'll Love Working at Action

Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.

Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.

Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.

Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.

Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.

Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ready to apply?

Apply to Actionlife

Actionlife

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Front Desk Associate- The Beacon

Actionlife · San Francisco, CA

Apply now

Hospitality / Food / Events San Francisco, CA Posted Apr 28, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Front Desk Associate to join our team at our luxury association, The Beacon, located in San Francisco.

Compensation: $24.50- $24.75 Per Hour

Schedule:

Saturday; 11:00 AM -7:30 PM

Sunday & Monday; 7:00 AM-3:30 PM

Tuesday & Wednesday; 11:00 AM- 7:30 PM

Thursday & Friday: Off

Job Responsibilities:

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction

Maintain the appearance of the front desk area, lobby, and main elevators

Monitor lobby activity and maintain access control

Provide concierge services

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

High School Diploma or GED Equivalent

At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Front Desk Associate- The Infinity

Actionlife · San Francisco, CA

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Hospitality / Food / Events San Francisco, CA Posted Apr 20, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management, the leader in community management, is seeking a full-time Front Desk Associate to join our team at our luxury association, The Infinity, located in San Francisco.

Schedule: Saturday–Wednesday; 2:30 PM- 11:00 PM + Holidays

Compensation: $25.00 Per Hour

Job Responsibilities:

Resident Services & Hospitality:

Represent Action Property Management and the association by greeting residents, guests, and other visitors at the Front Desk in a welcoming and professional manner.

Smile and make eye contact with every resident and guest we encounter.

Provide basic services as needed such as making restaurant reservations, taxi reservations, providing directions, etc.

Inform residents and guest of activities, events and services that may be of use or interest.

When possible, assist Residents with opening the doors.

Attend meetings as required; Pre-Shift Meetings, Hospitality Trainings, and any mandatory Team Meetings as scheduled.

Front Desk Operations:

Answer telephones and address people who enter the building or approach the Front Desk by politely answering questions, providing information, and assisting in accordance with rules, regulations, and policies.

Monitor and answer resident emails, provide information, and use templates to respond.

Receive and respond to residents’ complaints in accordance with established procedures and policies or as appropriate; assist residents with issues or problems that do not require direct management involvement.

Be able to prioritize task at desk with residents/owners, guests, and vendors.

Monitor activity at the Front Desk and, when necessary, coordinate on-site personnel to address residents’ and guests’ needs; utilize Building Link to contact residents to announce guests and deliveries.

Maintain the appearance of the Front Desk by assuring it is organized and clean at all times; summon the janitorial or maintenance staff when needed; continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner; periodically check hallways and elevators for debris.

Continually monitor and maintain the back office and package room to ensure it is in a neat and orderly manner.

Periodically check hallways and elevators for debris.

Note accurately any issues or information throughout the work shift in the shift log and read all e-mails for information pertinent to the Front Desk Associates; communicate effectively with co-workers to assure a smooth transition of shifts.

Utilize Building Link and/or KeyTrack to track and retain resident information including asset logs, parcel logs, key logs, guest sign-in, and amenity reservations.

Coordinate deliveries to and from units; document and notify residents of parcels in accordance with procedures.

Monitor and maintain an adequate inventory of forms, supplies, and other items used at the Front Desk; promptly notify Supervisor when replenishment is needed.

Check the printer paper in the Business Center and restock when needed.

Amenity and Event Support:

Assist residents with room reservations requests for the Association’s common area rooms.

Check in Amenity Reservations and continue to follow up throughout the day.

Close out the amenity reports and the rooms at the end of the day.

Coordinate Loading Dock reservations for the day, and monitor those reservations.

Building & Facility Operations:

Property operate the Elevator Control System so that guests, contractors, and other visitors are sent to the proper floor.

Monitor Loading Dock and Loading Dock reservations for the day.

Monitor the Loading Dock to ensure items are not blocking hallways and that no damage occurs to the building.

Conduct inventory of Loading Dock fobs at the end of shift.

Audit vehicles in the parking garage.

Collect stray shopping carts from levels B1–B5 and return them to the correct areas.

Conduct perimeter walks around the building and contact necessary authorities depending on the issue. Report suspicious or abnormal activities to Action staff and management, building security, or Law Enforcement, as appropriate; prepare detailed documentation of incidents according to established procedures.

Safety, Security & Compliance

Periodically or regularly observe building activity as captured by surveillance cameras and displayed on security monitors, report suspicious or abnormal activities as appropriate.

Document reports of disturbances that occur; evaluate situations and contact the proper authority (Police, Fire Department, Management) to resolve problems.

Report complaints, reports of nuisance, and non-compliance issues to Management; if applicable, politely call the issue to the attention of the offending party and request resolution.

Understand and implement Emergency Procedures when required; coordinate appropriate communications with residents and emergency personnel during emergencies such as Elevator Entrapment, fire alarm, fire, flooding, or earthquake.

Follow all “Post Instructions” and adhere to the Association’s Governing Documents, CC&Rs, and Rules and Regulations. Be familiar with, and adhere to, all association policies, emergency procedures, and evacuation procedures.

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: https://tinyurl.com/actionglassdoor

Team Member Perks:

Comprehensive health benefits and paid time off package for qualifying employees

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Ready to apply?

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Front Desk Associate (8 Hour Part-Time)- Daniel Burnham Court

Actionlife · San Francisco, CA

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Hospitality / Food / Events San Francisco, CA Posted Apr 9, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action is seeking an 8 hour part-time Front Desk Associate to join our team at Daniel Burnham Court located in San Francisco.

Schedule: Monday; 2:00 PM- 10:30 PM + Additional Shifts As Needed

Compensation: $23.00- $25.00 Per Hour (Depending on Experience)

What You'll Do (Job Duties)

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.

Maintain the appearance of the front desk area, lobby, and main elevators.

Monitor lobby activity and maintain access control.

Provide concierge services.

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels.

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents.

Who You Are (Skills/ Experience)

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

High School Diploma or GED Equivalent.

At least 1 year of customer service experience.

Hospitality, luxury retail or fine dining experience is preferred.

Hospitality Management college students or recent graduates are highly desired. Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Ready to apply?

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Director of Operations - One Steuart Lane

Actionlife · San Francisco, CA

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Uncategorized San Francisco, CA Posted Apr 3, 2026

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Summary

The Director of Operations is responsible for providing strategic leadership and oversight of all onsite operations to ensure exceptional resident experience and consistent delivery of high-quality hospitality services. This role partners closely with the General Manager to support Board relations, governance processes, and financial planning while driving operational excellence, team performance, and continuous improvement. The Director of Operations serves as a senior operational leader, accountable for service standards, compliance, and the overall effectiveness of property operations.

Shift Schedule & Hours: Monday to Friday primarily. Weekends as necessary.

Midday to Mid Evening schedule

Compensation: $95k-$100k/year base salary + Annual Bonus

Additional Perks: This onsite position also comes with onsite parking and dry-cleaning monthly allowance.

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Key Responsibilities

Operational & Service Excellence Leadership

Set and champion service standards that promote exceptional hospitality and resident satisfaction.

Oversee all day-to-day operations across onsite departments, ensuring consistent execution of service expectations.

Monitor resident feedback and operational performance metrics to drive service improvements.

Serve as a senior escalation point for complex resident and service issues.

People Leadership & Organizational Development

Lead, coach, and develop department leaders and management-level staff.

Establish performance expectations, provide feedback, and support professional development.

Partner with the General Manager on workforce planning, succession planning, and talent development.

Foster a culture of accountability, collaboration, and service excellence.

Vendor & Contract Oversight

Provide oversight of vendor relationships and service contracts.

Ensure vendors meet performance standards, contractual obligations, and safety requirements.

Review contracts, track renewals, and recommend service or cost improvements.

Board Relations & Governance Leadership

Partner with the General Manager in supporting Board relations and communications.

Lead or support preparation of Board and Annual Meeting materials, including Director’s Reports, agendas, notices, and operational documentation.

Attend Board and committee meetings as assigned and present operational updates.

Ensure operational compliance with association governing documents, including CC&Rs, Rules & Regulations, and policies.

Financial & Budget Oversight

Lead and support annual budget preparation in collaboration with the General Manager and accounting teams.

Monitor operational expenses, analyze variances, and recommend cost-effective solutions.

Review and approve invoices and expenditures within delegated authority.

Systems, Reporting & Process Optimization

Provide oversight of property systems and reporting tools, including SnapHOA, BuildingLink, Action Lists, calendars, and contract schedules.

Ensure data accuracy, consistency, and effective use of systems to support transparency and accountability.

Identify and implement process improvements to enhance efficiency and service delivery.

Risk Management & Emergency Preparedness

Ensure compliance with safety standards, policies, and regulatory requirements.

Support emergency preparedness planning and response.

Act as a senior onsite leader during incidents and emergencies.

Requirements

Minimum of five (5) years of progressive leadership experience in residential property management, hospitality, or related operations.
Proven experience leading multi-department teams and managers.
Strong financial acumen, including budgeting and expense management.
Exceptional communication, presentation, and relationship-management skills.
Ability to interpret and apply governing documents and operational policies.
Highly organized, strategic, and results-oriented with strong problem-solving skills.
Proficiency with Microsoft Word, Excel, PowerPoint, and property management systems.

Education/Certifications

High School Diploma or equivalent required. College degree preferred; degree in Business, Hospitality, or a related field.
CMCA certification preferred.